problem solving flowsheet

Problem-solving flowchart: A visual method to find perfect solutions

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“People ask me questions Lost in confusion Well, I tell them there's no problem Only solutions” —John Lennon, “Watching the Wheels”

Despite John Lennon’s lyrics, nobody is free from problems, and that’s especially true in business. Chances are that you encounter some kind of problem at work nearly every day, and maybe you’ve had to “put out a fire” before lunchtime once or twice in your career.

But perhaps what Lennon’s saying is that, no matter what comes our way, we can find solutions. How do you approach problems? Do you have a process in place to ensure that you and your co-workers come to the right solution?

In this article, we will give you some tips on how to find solutions visually through a problem-solving flowchart and other methods.

What is visual problem-solving?

If you are a literal thinker, you may think that visual problem-solving is something that your ophthalmologist does when your vision is blurry. For the rest of us, visual problem-solving involves executing the following steps in a visual way:

• Define the problem.
• Brainstorm solutions.
• Pick a solution.
• Implement solutions.
• Review the results.

How to make your problem-solving process more visual

Words pack a lot of power and are very important to how we communicate on a daily basis. Using words alone, you can brainstorm, organize data, identify problems, and come up with possible solutions. The way you write your ideas may make sense to you, but it may not be as easy for other team members to follow.

When you use flowcharts, diagrams, mind maps, and other visuals, the information is easier to digest. Your eyes dart around the page quickly gathering information, more fully engaging your brain to find patterns and make sense of the data.

Identify the problem with mind maps

So you know there is a problem that needs to be solved. Do you know what that problem is? Is there only one problem? Is the problem sum total of a bunch of smaller problems?

You need to ask these kinds of questions to be sure that you are working on the root of the issue. You don’t want to spend too much time and energy solving the wrong problem.

To help you identify the problem, use a mind map. Mind maps can help you visually brainstorm and collect ideas without a strict organization or structure. A mind map more closely aligns with the way a lot of our brains work—participants can bounce from one thought to the next defining the relationships as they go.

Mind mapping to solve a problem includes, but is not limited to, these relatively easy steps:

• In the center of the page, add your main idea or concept (in this case, the problem).
• Branch out from the center with possible root causes of the issue. Connect each cause to the central idea.
• Branch out from each of the subtopics with examples or additional details about the possible cause. As you add more information, make sure you are keeping the most important ideas closer to the main idea in the center.
• Use Collaborative AI to generate or expand on your ideas, so your mind map is as complete as possible.

Alternatively, you could use mind maps to brainstorm solutions once you discover the root cause. Try our free mind map template  or add the mind map shape library to quickly start your own mind map.

Create a problem-solving flowchart

A mind map is generally a good tool for non-linear thinkers. However, if you are a linear thinker—a person who thinks in terms of step-by-step progression making a flowchart may work better for your problem-solving strategy. A flowchart is a graphical representation of a workflow or process with various shapes connected by arrows representing each step.

Whether you are trying to solve a simple or complex problem, the steps you take to solve that problem with a flowchart are easy and straightforward. Using boxes and other shapes to represent steps, you connect the shapes with arrows that will take you down different paths until you find the logical solution at the end.

Flowcharts or decision trees are best used to solve problems or answer questions that are likely to come up multiple times. For example, Yoder Lumber , a family-owned hardwood manufacturer, built decision trees in Lucidchart to demonstrate what employees should do in the case of an injury.

To start your problem-solving flowchart, follow these steps:

• Draw a starting shape to state your problem.
• Draw a decision shape where you can ask questions that will give you yes-or-no answers.
• Based on the yes-or-no answers, draw arrows connecting the possible paths you can take to work through the steps and individual processes.
• Continue following paths and asking questions until you reach a logical solution to the stated problem.
• Try the solution. If it works, you’re done. If it doesn’t work, review the flowchart to analyze what may have gone wrong and rework the flowchart until you find the solution that works.

If your problem involves a process or workflow , you can also use flowcharts to visualize the current state of your process to find the bottleneck or problem that’s costing your company time and money.

Lucidchart has a large library of flowchart templates to help you analyze, design, and document problem-solving processes or any other type of procedure you can think of.

Draw a cause-and-effect diagram

A cause-and-effect diagram is used to analyze the relationship between an event or problem and the reason it happened. There is not always just one underlying cause of a problem, so this visual method can help you think through different potential causes and pinpoint the actual cause of a stated problem.

Cause-and-effect diagrams, created by Kaoru Ishikawa, are also known as Ishikawa diagrams, fishbone diagrams , or herringbone diagrams (because they resemble a fishbone when completed). By organizing causes and effects into smaller categories, these diagrams can be used to examine why things went wrong or might go wrong.

To perform a cause-and-effect analysis, follow these steps.

1. Start with a problem statement.

The problem statement is usually placed in a box or another shape at the far right of your page. Draw a horizontal line, called a “spine” or “backbone,” along the center of the page pointing to your problem statement.

2. Add the categories that represent possible causes.

For example, the category “Materials” may contain causes such as “poor quality,” “too expensive,” and “low inventory.” Draw angled lines (or “bones”) that branch out from the spine to these categories.

3. Add causes to each category.

Draw as many branches as you need to brainstorm the causes that belong in each category.

Like all visuals and diagrams, a cause-and-effect diagram can be as simple or as complex as you need it to be to help you analyze operations and other factors to identify causes related to undesired effects.

Collaborate with Lucidchart

You may have superior problem-solving skills, but that does not mean that you have to solve problems alone. The visual strategies above can help you engage the rest of your team. The more involved the team is in the creation of your visual problem-solving narrative, the more willing they will be to take ownership of the process and the more invested they will be in its outcome.

In Lucidchart, you can simply share the documents with the team members you want to be involved in the problem-solving process. It doesn’t matter where these people are located because Lucidchart documents can be accessed at any time from anywhere in the world.

Whatever method you decide to use to solve problems, work with Lucidchart to create the documents you need. Sign up for a free account today and start diagramming in minutes.

About Lucidchart

Lucidchart, a cloud-based intelligent diagramming application, is a core component of Lucid Software's Visual Collaboration Suite. This intuitive, cloud-based solution empowers teams to collaborate in real-time to build flowcharts, mockups, UML diagrams, customer journey maps, and more. Lucidchart propels teams forward to build the future faster. Lucid is proud to serve top businesses around the world, including customers such as Google, GE, and NBC Universal, and 99% of the Fortune 500. Lucid partners with industry leaders, including Google, Atlassian, and Microsoft. Since its founding, Lucid has received numerous awards for its products, business, and workplace culture. For more information, visit lucidchart.com.

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Visualization for innovation: How to use flowcharts for smarter problem solving

In December 1921, industrial psychologists Lillian Gilbreth and Frank Bunker Gilbreth presented a new model for problem solving to the American Society of Mechanical Engineers in New York City. 

Their “process chart” — known today as a flowchart — is a method of visualizing a process in order to improve it. More than one hundred years later, companies from manufacturing to tech startups use flowcharts to pinpoint bottlenecks, improve efficiency, and enhance decision-making for their biggest challenges. 

How flowcharts simplify problem solving

Visualizing a problem lets us see it in its entirety and process how different components interact. That’s because, according to the Gestalt Principles , with visual representation, our minds can quickly perceive individual elements as a whole and understand a problem better. 

“Every detail of a process is more or less affected by every other detail,” the Gilbreths theorized . “Therefore, the entire process must be presented in such [a] form that it can be visualized all at once before any changes are made in any of its subdivisions.” 

Once you see how individual elements work together to create a process, you can take steps to modify elements to improve the whole. 

• What is a problem-solving flowchart?

A problem-solving flowchart is a flowchart that helps process improvement, troubleshooting, or decision-making. Flowcharts use shapes, symbols, and connecting arrows to map out a problem or flow. This technique illustrates how many steps are in a process, entry and endpoints, the flow of information and materials, and any branches or decision points. 

For example, this problem-solving flowchart template shows how you can use a flowchart to troubleshoot a technical problem. The flow guides users through basic questions and actions to a likely solution. 

Use this template

• When to use a flowchart for problem solving

Flowcharts can be useful in several instances:

• When you’re aware of a problem, but aren’t sure of the root cause or the best way to solve it. 
• When you want to improve a product or service or specific outcomes, like delivery time. 
• When you’re entering a new market and want to create solutions that are a market fit for real customer problems. 
• The stages of problem solving

To understand how to use flowcharts for problem solving, we’ll use the double diamond design-thinking process . This approach divides problem solving into four stages: discover, define, develop, and deliver. Most people start problem solving in the middle of the diamonds, believing that they know the problem and can start on solutions right away. Instead, you should start even earlier. 

https://www.designcouncil.org.uk/our-resources/the-double-diamond

1. Discover

Starting with research helps people understand, rather than simply assume, the problem. Design Council co-founder Jonathan Ball advises , “Go back and ask, ‘Have I been asked to solve the right problem?’”

Problem-solving requests normally come to product or engineering teams from leadership or customers. Statements like “This isn’t selling well” or “This process takes too long” describe pain points, but they’re too vague to form functional solutions. 

There are multiple ways to explore the root of a problem:

• Qualitative user research like user interviews
• Quantitative user research like user testing and heatmap tracking
• Workshops, like Upwork’s problem-solving workshop with Miro that led participants through brainstorming, discussing, and voting on top problems to solve
• Flowcharts to illustrate challenges in the “as-is” process . 

As-is process mapping

Flowcharts can help solve problems by first mapping out the problematic process. If a process map doesn’t exist, isn’t updated, or hasn’t been well communicated, this is the best starting point. 

Ask all teams involved to participate in mapping out the current process. During the process, you may identify bottlenecks or areas of misunderstanding. 

Next, refine your discovery into a single statement. A problem statement should explain who is affected, their end goal, the challenge, and the impact of the challenge. Here’s an example of a problem statement:

“Users of [software name] encounter frustration when they try to customize a monthly sales report. They are not able to customize the data within the platform reporting, and instead are abandoning the process and exporting raw data to compile outside of the platform. This takes longer, makes it harder for them to reach business goals, and lowers satisfaction with the software.”

You can get to the heart of a problem by asking why solving the problem is important and how the problem originated. Miro’s problem statement template is useful for this exercise. 

Once you’ve defined the problem, you’re ready to move to the second diamond — the solution space. Flowcharts are ideal for mapping out potential solutions for testing. Just like an as-is process map, a proposed or to-be process map illustrates how a process should work, showing entry points, decision points, actions, parties, and endpoints.

In the development stage, use testing to reject ideas that don’t work and refine your solution. “The earlier and more often you can prototype and test, the better the outcome will be,” shares Ball. 

It’s important to note that changing a process isn’t always the solution to your problems. Simply visualizing it and addressing misplaced expectations can also be a solution. 

Once you ship a solution, your work isn’t done. Communicate the update to users, collect feedback, track outcomes, and commit to continuous improvement . 

• How to make a visual problem-solving flowchart

Interested in trying your hand at visual problem solving? The specific techniques for visual problem solving are as numerous as there are problems, but below we’ll outline three to get you started. All of them use Miro as their foundation, which allows for collaboration in real time, so you can create effective visuals to guide your process. 

1. Cyclical problem-solving process

This structured problem-solving process by Senior UX Designer Marcos Rezende walks teams through eight steps for tackling organizational challenges. It includes identifying the problem, gathering and analyzing data, generating solutions, and implementing them. Because this process is cyclical, it’s valuable for continuous improvement.  

2. Cross-functional flowchart

If you’re attempting to solve internal workflow problems, a cross-functional flowchart can help you pinpoint challenges across silos. This template from Hiro Studio walks teams through outlining process steps and their relationships, identifying unnecessary complexity or duplication, and uncovering opportunities for improvement. 

Consultant John White explains why this technique is effective: “When we document a process flow, we get everyone on the same page by removing assumptions of what we think is happening, and we document what is actually happening.”

Embed intro video: https://miro.com/miroverse/cross-functional-flowchart/

3. Problem tree 

Instead of a traditional flowchart, this technique visualizes a problem as a tree. This visualization approach is designed to give a holistic view of a problem (the tree trunk) with its impacts (branches) and root causes (roots). 

• Frameworks for decision-making

Beyond flowcharts, visualization can help leaders make better decisions by framing decision criteria in visual form. Here are a few ways you can illustrate your thought process in visual form for more effective decisions. 

1. Risk matrix template

This risk matrix template helps leaders visualize the likelihood of adverse events happening by placing them on a matrix from rare to very likely and trivial to extreme.

2. Project scope template

How often do you need to argue that a request is “out of scope”? This simple framework helps you define a project scope at the beginning, so you have a touchstone to return to as a project evolves. This helps to manage goals, increase clarity, and keep projects within timeline and budget. 

2. Priority matrix template

When you have competing priorities, deciding how to invest your time and budget is difficult. To determine the best outcomes, use this priority matrix template to map out initiatives by urgency and importance. This brings agility to your team and keeps your focus on what matters most. 

You can find more decision-making visualization templates here . 

• From visualization to optimization: How visual problem solving leads to innovation

Over a century after its birth, the flowchart remains a valuable tool to help companies approach a problem differently, using visual cues to understand all the moving parts. 

With flowcharts and other visual tools, you can:

• Explore and define the right problem to solve
• Map out current processes to pinpoint the root cause of problems
• Propose and test new workflows and solutions
• Visualize a problem at a high level and work through frameworks for better decisions

Visualizing problems helps our brains “see” problems and solutions where we might have otherwise missed a connection. Using problem-solving flowcharts as a tool, you’ll set your teams up for better communication and innovation, too.

Ready to create flowcharts with just a few easy clicks?

Keep reading, unlocking clarity: mastering flow diagrams for complex process improvement.

Diagram design 101: Tips for effective visual diagrams to supercharge innovation

Achieve continuous improvement with as-is and to-be process mapping

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Blog Business What is a Problem-Solving Flowchart & How to Make One

What is a Problem-Solving Flowchart & How to Make One

Written by: Danesh Ramuthi Aug 10, 2023

Problem-Solving Flowcharts, contrary to what many believe aren’t just aesthetic wonders — they’re almost like magical blueprints for troubleshooting those pesky problems that many of us face.

Flowcharts take business challenges and turn them into a navigable pathway. In this post, I will guide you on key aspects of problem-solving flowcharts such as what it is, the advantages of problem-solving flowcharts, how to create one and more.

Besides, you’ll also discover how to create problem-solving flowcharts with the help of Venngage’s Flowchart Maker.

And for those of you thinking, “I’m no designer, how can I create one?” worry not! I’ve got you covered. Just hop on Venggage’s Flowchart Templates and you’ll be charting your way to problem-solving glory in no time.

Click to jump ahead:

What are problem-solving flowcharts?

When to use problem-solving flowcharts, what are the advantages of flowcharts in problem-solving, what are the 7 steps of problem-solving flowcharts.

• 5 different types of problem-solving flowcharts

Best practices for designing effective problem-solving flowcharts

• How to make a flowch art using Venngage ?

Problem-solving flowcharts FAQs

• Final Thoughts

Problem-Solving Flowcharts is a graphical representation used to break down problem or process into smaller, manageable parts, identify the root causes and outline a step-by-step solution. 

It helps in visually organizing information and showing the relationships between various parts of the problem.

This type of flowcharts consists of different symbols and arrows, each representing different components or steps in the problem-solving process. 

By following the flow of the chart, individuals or teams can methodically approach problem, analyze different aspects of it and come to a well-informed solution.

Problem-Solving Flowcharts is a versatile tool that can be used in various scenarios. Here’s when to consider utilizing one:

• Complex Problems: When faced with a multifaceted issue that involves multiple steps or variables, flowcharts can help break down the complexity into digestible parts.
• Team Collaboration: If you’re working with a team and need a common understanding of problem and its potential solutions then a flowchart provides a visual that everyone can refer to.
• Analyzing Processes: In a situation where you need to understand a particular process, whether it’s within a project or a part of regular operations then mapping it out in a flowchart can offer clarity.
• Decision Making: When various paths or decisions might be taken, a flowchart can outline the potential outcomes of each aiding in making an informed choice.
• Training and Onboarding: Flowcharts can be used in training materials to help new employees understand complex processes or procedures which makes the learning curve smoother.
• Identifying Root Causes: If you’re looking to identify the underlying causes of problem then a flowchart can facilitate a systematic approach to reaching the root of the issue.

Related: How to Use Fishbone Diagrams to Solve Complex Problems

Problem-solving flowcharts can offer several benefits to the users who are looking to solve a particular problem. Few advantages of flowcharts in problem solving are: 

Visual Clarity

When you’re dealing with multifaceted problems or processes, words alone can make the situation seem even more tangled. Flowcharts distill these complexities into easily understandable visual elements. 

By mapping out each phase or component of problem, flowcharts offer a bird’s eye view enabling individuals to grasp the bigger picture and the finer details simultaneously.

Sequential Representation

Flowcharts excel in laying out the sequence of events or actions. By indicating a clear starting point and illustrating each subsequent step, they guide users through a process or solution path methodically. 

This linear representation ensures that no step is overlooked and each is executed in the right order.  

Collaboration

Problem-solving often requires team effort and flowcharts are instrumental in fostering collaborative environments. 

When a team is discussing potential solutions or trying to understand problem’s intricacies, a flowchart serves as a collective reference point. 

It aids in synchronizing everyone’s understanding, minimizing miscommunications and promoting constructive discussions. 

Read more about: Flowcharts Symbols and Meaning

1. Define the Problem  

Before anything else, it’s essential to articulate the problem or task you want to solve clearly and accurately. By understanding exactly what needs to be addressed you can ensure that subsequent steps align with the core issue.

2. Identify the Inputs and Outputs  

Determine what inputs (such as data, information or resources) will be required to solve the problem and what the desired outputs or outcomes are. Identifying these factors will guide you in structuring the steps needed to reach the end goal and ensure that all necessary resources are at hand.

3. Identify the Main Steps  

Break down the problem-solving process into its main steps or subtasks. This involves pinpointing the essential actions or stages necessary to reach the solution. Create a roadmap that helps in understanding how to approach the problem methodically.

4. Use Decision Symbols  

In problem-solving, decisions often lead to different paths or outcomes. Using standard symbols to represent these decision points in the flowcharts allows for a clear understanding of these critical junctures. It helps visually present various scenarios and their consequences.

5. Add Descriptions and Details  

A well-designed flowcharts is concise but clear in its labeling. Using arrows and short, descriptive phrases to explain what happens at each step or decision point ensures that the flowcharts communicates the process without unnecessary complexity. 

6. Revise and Refine  

Creating a flowcharts is not always a one-and-done process. It may require revisions to improve its clarity, accuracy or comprehensiveness. Necessary refinement ensures that the flowcharts precisely reflects the problem-solving process and is free from errors or ambiguities.

7. Use Flowchart Tool  

While it’s possible to draw a flowcharts manually, using a flowcharts tool like Venngage’s Flowchart Maker and Venngage’s Flowchart Templates can make the process more efficient and flexible. These tools come with pre-designed templates and intuitive interfaces that make it easy to create, modify and share flowcharts. 

5 different types of problem-solving flowcharts 

Let’s have a look at 5 most common types of flowcharts that individuals and organizations often use. 

1. Process Flowchart s

A process flowcharts is a visual representation of the sequence of steps and decisions involved in executing a particular process or procedure. 

It serves as a blueprint that showcases how different stages or functions are interconnected in a systematic flow and it highlights the direction of the process from its beginning to its end.

Process flowcharts are instrumental in training and onboarding, sales process , process optimization, documentation, recruitment and in any scenario where clear communication of a process is crucial.

2. Flowcharts Infographic 

A flowcharts infographic is a great way to showcase the process or a series of steps using a combination of graphics, icons, symbols and concise text. It aims to communicate complex information in a clear and easy-to-understand manner, making it a popular tool for conveying information, data and instructions in a visually engaging way.

For example, you can use this flowchart to illustrate a health insurance process that visually explains the steps involved from finding a provider to paying for your healthcare provider. 

3. Circular Flowcharts

A circular flowcharts is used to illustrate the flow of information, goods, services or money within a closed system or process. It gets its name from its circular shape, which emphasizes the continuous and cyclical nature of the flow. 

Circular flowcharts are widely used in various fields such as economics, business, engineering and process management to help visualize and understand complex systems.

In a circular flowcharts , elements are represented using various shapes and connected with arrows to indicate the direction of flow. The circular arrangement indicates that the process is ongoing and repeats itself over time.

4. Swimlane flowcharts

Swimlane flowcharts , also known as cross-functional flowcharts are a specific type of flowchart that organizes the process flow into lanes or “swimlanes.” 

Each lane represents a different participant or functional area involved in the process and the flowchart shows how activities or information move between these participants. 

Swimlane flowcharts are particularly useful for illustrating complex processes that involve multiple stakeholders or departments.

In a swimlane flowcharts, the process is divided horizontally into lanes and each lane is labeled with the name of the department, person or role responsible for that part of the process. Vertically, the flowchart displays the sequence of steps or actions taken in the process.

5. Decision Flowchart s

Decision flowcharts, also known as decision trees or flow diagrams are graphical representations that illustrate the process of making decisions or solving problems. 

They are widely used in various fields such as computer science, business mapping , engineering and problem-solving scenarios. 

Decision flowcharts help break down complex decision-making processes into simple, sequential steps, making it easier to understand and follow.

A decision tree is a specialized flowchart used to visually represent the process of decision-making. 

Businesses and other individuals can employ a decision tree analysis as a tool to aid in evaluating different options and the possible consequences associated with each choice.

Decision trees Infographics can be used to create a more nuanced type of flowchart that is more informative and visually appealing by combining a decision flowchart and the flowchart infographic. 

Decision flowcharts are valuable tools for visualizing decision-making processes, analyzing complex problems and communicating them effectively to others.

Designing effective problem-solving flowcharts involves careful consideration of various factors to ensure clarity, accuracy and usability. Here are some best practices to create efficient and useful problem-solving flowcharts:

• Understand the problem first & clearly define it
• Keep it simple
• Use standard & recognizable symbols
• Ensure that the flowchart follows a logical and sequential order
• Clearly label each decision point, action and outcome
• Verify the flowchart’s accuracy by testing it
• Clearly state the decision criteria that lead to different branches
• Provide context when the flowchart is part of a larger process or system
• Review and revise the flowchart

How to make a flowchart using Venngage ?

Creating problem-solving flowchart on Venngage is incredibly simple. All you have to do is:

• Start by Signing Up and Creating an Account with Venngage
• Choose a flowchart template that best suits your needs from our library.
• Start editing your flowchart by choosing the desired shapes, labels and colors.
• You can also enhance your flowchart by incorporating icons, illustrations or backgrounds all of which are readily available in our library.
• Once done, you will have 2 options to choose from, either sharing it online for free or downloading your flowchart to your desktop by subscribing to the Premium or Business Plan. 

Is flowchart the representation of problem solutions?

Flowcharts are not the representation of problem solutions per se; rather, they are a visual representation of processes, decision-making steps and actions taken to arrive at a solution to problem.

What are the 3 basic structures of flowcharts?

3 Basic Structures of Flowcharts are:

• Sequence: Simplify Complexity
• Selection (Decision): Embrace Choices
• Repetition (Loop): Emphasize Iteration

What are the elements of a good flowchart?

A good flowchart should exhibit clarity and simplicity, using consistent symbols and labels to depict a logical sequence of steps. It should be readable, with appropriate white space to avoid clutter while eliminating ambiguity through well-defined decision criteria and paths.

Can flowcharts be used for both simple and complex problem-solving?

Yes, flowcharts can be used for both simple and complex problem-solving scenarios. Flowcharts are versatile visual tools that can effectively represent various processes, decision-making steps and problem-solving approaches regardless of their complexity.

In both cases, flowcharts offer a systematic and visual means of organizing information, identifying potential problems and facilitating collaboration among team members.

Can problem-solving flowcharts be used in any industry or domain?

Problem-solving flowcharts can be used in virtually any industry or domain. The versatility and effectiveness of flowcharts make them applicable to a wide range of fields such as Business and Management, Software Development and IT, Healthcare, Education, Finance, Marketing & Sales and a lot more other industries. 

Final thoughts

Problem-solving flowcharts are a valuable and versatile tool that empowers individuals and teams to tackle complex problems with clarity and efficiency.

By visually representing the step-by-step process of identifying, analyzing and resolving issues, flowcharts serve as navigational guides simplifying intricate challenges into digestible parts.

With the aid of modern tools like Venngage’s Flowchart Maker and Venngage’s Flowchart Templates , designing impactful flowcharts becomes accessible to all while revolutionizing the way problems are approached and solved.

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How to create a problem-solving flow chart

Problem-solving is one of those topics that we’ve often discussed on this site (check out our Problem Solving guide ). We think it’s one of  THE  vital skills of business. Why? Because you’ll come across problems every day, and you need to arm yourself with the right tools to solve them.

A problem-solving flowchart is one of those tools. It’ll help you take a problem statement, break the problem down into likely causes helping you get to the bottom of what’s gone wrong.

In this post, we’ll cover

• What is a Problem Solving Flow Chart
• How to create a Problem Solving flow chart
• Example 1 of Problem Solving flow chart
• Example 2 of Problem Solving Flow chart
• What flow chart shapes to use
• When should you use a flow chart
• 7 tips on creating your Problem Solving chart

Key Benefits & Likely issues with the tool

Let’s get started!

What is a Problem Solving Flowchart

A Problem Solving flow chart is a diagram that uses shapes, arrows, and text to show a moving sequence of actions and/or activities that help solve a problem.  

How to create a Problem Solving flowchart

• Describe your problem.
• Pose Yes/No Questions that can help identify the cause of the problem
• Question each stage of the process until it is fully examined
• Repeat steps 2 & 3 until you have identified a solution
• Try the solution; if it is successful in addressing the root cause, then you’ve fixed your problem. If not, repeat the process until you have a solution that works.

A problem-solving flowchart attempts to identify a root cause/solution to the trigger that is causing the problem allowing you to change the process and prevent the problem from occurring. 

Let’s now demonstrate the effectiveness of a problem solving flowchart by showing some examples.

Example 1 Problem solving flow chart

In our first example, we’re going to start with something simple to show you the principle of the tool.

We have been given a cup of tea and we don’t like it!  

Let’s use a problem-solving flow chart to find out what’s gone wrong.

We’ve used Excel to capture this flow chart using flowchart shapes (insert –> shapes), you can, of course, use other applications to do this, you don’t’ have to have specialized flow chart software to do this. ( there’s a great flowchart in Excel video here ). Or you can simply use a pen and paper.

Use a rectangle and add your problem statement.

Remember to keep your problem statement unambiguous and straightforward. Here we’ve used “I don’t like my cup of tea.”

Now that we’ve got our problem statement, we’re going to start asking questions.

We’re going to examine the variables that go into a cup of tea in an attempt to find out what’s gone wrong.

** TIP** – Work through your process – rather than start from scratch, if you have a documented process, work through that examining each step to ascertain if there are issues. If not, you might find it useful to research and sketch out the process before starting with your flowchart.

We have a process for the cup of tea, which is:

1/ Boil Water

2/ Place Breakfast Tea teabag in the cup

3/ Add Water

4/ Leave to sit for 2 mins

4/ Remove teabag

5/ Add milk

6/ Add sugar

So our problem solving flow chart needs to examine each of those steps to determine where the failure has occurred. 

We’ll add a question shape (diamond), connect out problem statement to it using an arrow to check if we boiled the kettle. Our Diagram will now look like:

As a question, we want two possible routes – Yes and No.

Our process asks us to boil the kettle if we did, and the answer is Yes, then we can go to the next process step.

If the answer is No, then we have a problem. Our tea will be cold. 

Here we can do one of two things. We can terminate the flow chart, or we can add an activity to rectify the problem (this might be to remake the drink or to perhaps heat the drink up in the microwave).

Our flow chart now looks like this:

Step 2 in our Tea making process was to add a Breakfast-tea tea bag.

So, once again, we’ll ask a question about that step.

“Did we add an English Breakfast teabag.”

As before, we’ll use a question shape, using Yes or No answers. If we performed the process step correctly, we’d move on. If we didn’t, we’ll either end the problem solving (we’ve found the root cause), or we’ll add a corrective action.

Now we’ll repeat this process until we’ve reviewed the whole process.

Our finished flowchart looks like this.

However, we’re not finished.

What happens if we follow the flow chart, and we find we didn’t use boiled water. We remake the tea using boiled water, and we still don’t like it?  

We need to ask some further questions.

We need to update our flow chart to validate that we solved the problem and what to do if we didn’t.

So for each step of the process, our problem solving flowchart now looks like this.

Here’s our completed flow chart.

As you can see, we’ve identified the problem, and we’ve described a corrective action.

But there’s a problem here. With this flowchart, you can still follow it, validating the process, and still end up with a cup of tea that’s unsatisfactory. 

Why is that?

Well, it’s perfectly possible that we started out with a process that’s incorrect. What happens if the process called for using an incorrect tea bag from the start?

So we’ll simplify things by adding a block at the end that if you’re still not happy at the end of reviewing the steps, a full review of the process will be undertaken. This is a simple answer to this problem, and I would expect that you would expand this section in more detail if you were creating a flowchart yourself.

So what does a more complex process look like, how about we look at a business problem?

Example 2 Problem Solving flow chart

OK, so example 1 may have been a bit simple, and you are maybe looking for something in a business context.

So in Example 2, let’s look at a scenario that’s a little more complex.

Let’s assume that your organization has received a non-conforming part. You have been assigned to work with the Vendor to:

• Find out what went wrong
• Prevent recurrence

We’re going to use a problem solving flow chart to help us do that.

As with the first example, we’re going to state the problem.

“The part is non conforming.”

Using the production process from the Vendor, we’ll work through the stages to see if we can spot what’s gone wrong.

The diagram below shows an analysis of the first two steps of the production process using a problem-solving flow chart.

The first thing you’ll notice is that on one process step, there may be many questions to ascertain the potential issue.  

Some of these may be complex and require careful thought.

There may be multiple variables (systems, processes, tools, inputs, etc.) that may require attention.

You will need to analyze each process step, in full, to be sure you have caught all the possible causes of the fault.

Which Flow chart shapes should you use.

A problem solving flow chart usually utilizes only a small number of shapes. We show these in the table below.

When should you use a Problem Solving flow chart

There are many many problem tools available.

A flow chart lends itself to be used when:

• You are looking for a tool that is simple to use
• You are looking to use a tool that does not require complex software
• You want to validate a  process.
• You want something that facilitates collaboration
• You want something that you can use to communicate with others

7 Tips on creating great problem solving flow charts

1/ Use standard shapes!

2/ Make it easy to follow!

3/ Keep things on one page

4/ Don’t overload your boxes with text

5/ Go into enough detail. Don’t try and simplify activities as it might hide problems from being seen.

6/ Collaborate. Where you can utilize a team to help document the problem and the activities do so. The more knowledge of the process, the better chance you’ll have of locating the issue.

7/ Use a consistent direction to flow your process, moving things around the page can confuse people who might look at it.

A flow chart can provide you with a great advantage when looking to solve problems. Some of the key benefits include

• A visual aide that’s easy to understand
• Simple to use, does not require hours and hours of training
• A tool that facilitates collaboration
• Effective for aiding communication
• Provides an effective method of analysing a process

However, as with everything, there are some issues to look out for

• Flowchart fails to capture all process steps and therefore root cause analysis is hit and miss
• Lack of knowledge of the process by the individual compiling the flowchart results in inaccurate problem solving
• Inconsistent flow of process makes maps confusing
• Complex processes may be better suited to other tools (fishbone etc)
• Inconsistent formatting and/or use of shapes result in flowchart that is difficult to utilise.

There are a great many tools out there for problem-solving, and flow charts can be used either as a stand-alone tool or conjunction with one of these other tools.

Flowcharts can make for a great problem-solving tool.  

They’re simple to use, effective, and facilitate collaboration.

We hope you’ve found our article useful, in particular the example walkthroughs.

If you’re looking to use the tool, we’d love some feedback from you and hearing how you’ve got on. Why not fire us a message on twitter or use the comments section below.

This article is part of our Problem Solving Guide.   

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A Step-by-Step Guide to A3 Problem Solving Methodology

Author: Daniel Croft

Daniel Croft is an experienced continuous improvement manager with a Lean Six Sigma Black Belt and a Bachelor's degree in Business Management. With more than ten years of experience applying his skills across various industries, Daniel specializes in optimizing processes and improving efficiency. His approach combines practical experience with a deep understanding of business fundamentals to drive meaningful change.

Problem-solving is an important component of any business or organization. It entails identifying, analyzing, and resolving problems in order to improve processes, drive results, and foster a culture of continuous improvement. A3 Problem solving is one of the most effective problem-solving methodologies.

A3 Problem solving is a structured and systematic approach to problem-solving that originated with the lean manufacturing methodology. It visualizes the problem-solving process using a one-page document known as an A3 report. The A3 report provides an overview of the problem, data analysis, root causes, solutions, and results in a clear and concise manner.

A3 Problem Solving has numerous advantages, including improved communication, better decision-making, increased efficiency, and reduced waste. It is a powerful tool for businesses of all sizes and industries, and it is especially useful for solving complex and multi-faceted problems.

In this blog post, we will walk you through the A3 Problem Solving methodology step by step. Whether you are new to A3 Problem Solving or simply want to improve your skills, this guide will help you understand and apply the process in your workplace.

What is A3 Problem Solving?

A3 Problem Solving is a structured and systematic approach to problem-solving that makes use of a one-page document called an A3 report to visually represent the process. The A3 report provides an overview of the problem, data analysis, root causes, solutions, and results in a clear and concise manner. The method was created within the framework of the Lean manufacturing methodology and is based on the principles of continuous improvement and visual management.

Looking for a A3 Problem solving template? Click here

Origin and History of A3 Problem Solving

A3 Problem Solving was developed by Toyota Motor Corporation and was first used in the manufacture of automobiles. The term “A3” refers to the size of the paper used to create the report, which is an ISO standard known as “A3”. The goal of the A3 report is to provide a visual representation of the problem-solving process that all members of the organisation can easily understand and share. A3 Problem Solving has been adopted by organisations in a variety of industries over the years, and it has become a widely used and recognised method for problem-solving.

Key Principles of A3 Problem Solving

The following are the key principles of A3 Problem Solving:

• Define the problem clearly and concisely
• Gather and analyze data to gain a deep understanding of the problem
• Identify the root causes of the problem
• Develop and implement effective solutions
• Evaluate results and continuously improve

These principles serve as the foundation of the A3 Problem Solving methodology and are intended to assist organisations in continuously improving and achieving their objectives. Organizations can effectively solve problems, identify areas for improvement, and drive results by adhering to these principles.

Step 1: Define the Problem

Importance of clearly defining the problem.

The first step in the A3 Problem Solving process is critical because it lays the groundwork for the remaining steps. To define the problem clearly and accurately, you must first understand the problem and identify the underlying root cause. This step is critical because if the problem is not correctly defined, the rest of the process will be based on incorrect information, and the solution developed may not address the issue effectively.

The significance of defining the problem clearly cannot be overstated. It aids in the collection and analysis of relevant data, which is critical for developing effective solutions. When the problem is clearly defined, the data gathered is more relevant and targeted, resulting in a more comprehensive understanding of the issue. This will enable the development of solutions that are more likely to be effective because they are founded on a thorough and accurate understanding of the problem.

However, if the problem is not clearly defined, the data gathered may be irrelevant or incorrect, resulting in incorrect conclusions and ineffective solutions. Furthermore, the process of collecting and analysing data can become time-consuming and inefficient, resulting in resource waste. Furthermore, if the problem is not accurately defined, the solutions developed may fail to address the root cause of the problem, resulting in ongoing issues and a lack of improvement.

Techniques for Defining the Problem

The first step in the A3 Problem Solving process is to clearly and accurately define the problem. This is an important step because a clearly defined problem will help to ensure that the appropriate data is collected and solutions are developed. If the problem is not clearly defined, incorrect data may be collected, solutions that do not address the root cause of the problem, and time and resources may be wasted.

A problem can be defined using a variety of techniques, including brainstorming , root cause analysis , process mapping , and Ishikawa diagrams . Each of these techniques has its own advantages and disadvantages and can be used in a variety of situations depending on the nature of the problem.

Best Practice for Defining the Problem

In addition to brainstorming, root cause analysis, process mapping, and Ishikawa diagram s, best practices should be followed when defining a problem in A3 Problem Solving. Among these best practices are:

• Define the issue in a specific and quantifiable way: It is critical to be specific and concise when defining the problem, as well as to quantify the problem in terms of its impact. This will help to ensure that all stakeholders understand the problem and that data collection is focused on the right areas.
• Focus on the problem’s root cause: The A3 Problem Solving methodology is intended to assist organisations in identifying and addressing the root cause of a problem, rather than just the symptoms. Organizations can ensure that their solutions are effective and long-lasting by focusing on the root cause of the problem.
• Ascertain that all stakeholders agree on the problem’s definition: All stakeholders must agree on the definition of the problem for the A3 Problem Solving process to be effective. This ensures that everyone is working towards the same goal and that the solutions developed are relevant and appropriate.
• Consider the problem’s impact on the organisation and its stakeholders: It is critical to consider the impact of the problem on the organisation and its stakeholders when defining it. This will assist in ensuring that the appropriate data is gathered and that the solutions developed are relevant and appropriate.

Organizations can ensure that their problem is defined in a way that allows for effective data collection, analysis, and solution development by following these best practices. This will aid in the development of appropriate solutions and the effective resolution of the problem, resulting in improvements in the organization’s processes and outcomes.

Step 2: Gather Data

Gathering data in a3 problem solving.

Data collection is an important step in the A3 Problem Solving process because it allows organisations to gain a thorough understanding of the problem they are attempting to solve. This step entails gathering pertinent information about the problem, such as data on its origin, impact, and any related factors. This information is then used to help identify root causes and develop effective solutions.

One of the most important advantages of data collection in A3 Problem Solving is that it allows organisations to identify patterns and trends in data, which can be useful in determining the root cause of the problem. This information can then be used to create effective solutions that address the problem’s root cause rather than just its symptoms.

In A3 Problem Solving, data collection is a collaborative effort involving all stakeholders, including those directly impacted by the problem and those with relevant expertise or experience. Stakeholders can ensure that all relevant information is collected and that the data is accurate and complete by working together.

Overall, data collection is an important step in the A3 Problem Solving process because it serves as the foundation for effective problem-solving. Organizations can gain a deep understanding of the problem they are attempting to solve and develop effective solutions that address its root cause by collecting and analysing relevant data.

Data Collection Methods

In A3 Problem Solving, several data collection methods are available, including:

• Observations
• Process diagrams

The best data collection method will be determined by the problem being solved and the type of data required. To gain a complete understanding of the problem, it is critical to use multiple data collection methods.

Tools for Data Analysis and Visualization

Once the data has been collected, it must be analysed and visualised in order to gain insights into the problem. This process can be aided by the following tools:

• Excel Spreadsheets
• Flow diagrams
• Pareto diagrams

Scatter Plots

• Control diagrams

These tools can assist in organising data and making it easier to understand. They can also be used to generate visual representations of data, such as graphs and charts, to communicate the findings to others.

Finally, the data collection and analysis step is an important part of the A3 Problem Solving process. Organizations can gain a better understanding of the problem and develop effective solutions by collecting and analysing relevant data.

Step 3: Identify Root Causes

Identifying the root causes of the problem is the third step in the A3 Problem Solving process. This step is critical because it assists organisations in understanding the root causes of a problem rather than just its symptoms. Once the underlying cause of the problem is identified, it can be addressed more effectively, leading to more long-term solutions.

Overview of the Root Cause Analysis Process

The process of determining the underlying causes of a problem is known as root cause analysis. This process can assist organisations in determining why a problem is occurring and what can be done to prevent it from recurring in the future. The goal of root cause analysis is to identify the underlying cause of a problem rather than just its symptoms, allowing it to be addressed more effectively.

To understand Root cause analysis in more detail check out RCA in our Lean Six Sigma Yellow Belt Course Root Cause Analysis section

Techniques for Identifying Root Causes

There are several techniques for determining the root causes of a problem, including:

• Brainstorming
• Ishikawa diagrams (also known as fishbone diagrams)
• Root Cause Tree Analysis

These methods can be used to investigate the issue in-depth and identify potential root causes. Organizations can gain a deeper understanding of the problem and identify the underlying causes that must be addressed by using these techniques.

Best Practices for Conducting Root Cause Analysis

It is critical to follow these best practices when conducting root cause analysis in A3 Problem Solving:

• Make certain that all stakeholders participate in the root cause analysis process.
• Concentrate on determining the root cause of the problem rather than just its symptoms.
• Take into account all potential root causes, not just the most obvious ones.
• To identify root causes, use a systematic approach, such as the 5 Whys or root cause tree analysis.

Organizations can ensure that root cause analysis is carried out effectively and that the root cause of the problem is identified by adhering to these best practises. This will aid in the development of appropriate solutions and the effective resolution of the problem.

Step 4: Develop Solutions

Developing solutions is the fourth step in the A3 Problem Solving process. This entails generating ideas and options for dealing with the problem, followed by selecting the best solution. The goal is to develop a solution that addresses the root cause of the problem and prevents it from recurring.

Solution Development in A3 Problem Solving

A3 solution development Problem solving is an iterative process in which options are generated and evaluated. The data gathered in the previous steps, as well as the insights and understanding gained from the root cause analysis, guide this process. The solution should be based on a thorough understanding of the problem and address the underlying cause.

Techniques for Developing Solutions

There are several techniques that can be used to develop solutions in A3 Problem Solving, including:

• Brainwriting
• Solution matrix
• Multi voting
• Force field analysis

These techniques can help to generate a range of options and to select the best solution.

Best Practice for Developing Solutions

It is critical to follow the following best practices when developing solutions in A3 Problem Solving:

• Participate in the solution development process with all stakeholders.
• Make certain that the solution addresses the underlying cause of the problem.
• Make certain that the solution is feasible and achievable.
• Consider the solution’s impact on the organisation and its stakeholders.

Organizations can ensure that the solutions they develop are effective and sustainable by adhering to these best practises. This will help to ensure that the problem is addressed effectively and that it does not reoccur.

Step 5: Implement Solutions

The final and most important step in the A3 Problem Solving methodology is solution implementation. This is the stage at which the identified and developed solutions are put into action to address the problem. This step’s goal is to ensure that the solutions are effective, efficient, and long-lasting.

The implementation Process

The implementation process entails putting the solutions developed in the previous step into action. This could include changes to processes, procedures, and systems, as well as employee training and education. To ensure that the solutions are effective, the implementation process should be well-planned and meticulously executed.

Techniques for Implementing Solutions

A3 Problem Solving solutions can be implemented using a variety of techniques, including:

• Piloting the solution on a small scale before broadening its application
• Participating in the implementation process with all relevant stakeholders
• ensuring that the solution is in line with the goals and objectives of the organisation
• Monitoring the solution to determine its effectiveness and make any necessary changes

Best Practice for Implementing Solutions

It is critical to follow these best practices when implementing solutions in A3 Problem Solving:

Make certain that all relevant stakeholders are involved and supportive of the solution. Have a clear implementation plan that outlines the steps, timeline, and resources required. Continuously monitor and evaluate the solution to determine its efficacy and make any necessary changes. Encourage all stakeholders to communicate and collaborate openly. Organizations can ensure that solutions are effectively implemented and problems are effectively addressed by adhering to these best practices. The ultimate goal is to find a long-term solution to the problem and improve the organization’s overall performance.

In conclusion, A3 Problem Solving is a comprehensive and structured methodology for problem-solving that can be applied in various industries and organisations. The A3 Problem Solving process’s five steps – Define the Problem, Gather Data, Identify Root Causes, Develop Solutions, and Implement Solutions – provide a road map for effectively addressing problems and making long-term improvements.

Organizations can improve their problem-solving skills and achieve better results by following the key principles, techniques, and best practices outlined in this guide. As a result, both the organisation and its stakeholders will benefit from increased efficiency, effectiveness, and satisfaction. So, whether you’re an experienced problem solver or just getting started, consider incorporating the A3 Problem Solving methodology into your work and start reaping the benefits right away.

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Daniel Croft

Hi im Daniel continuous improvement manager with a Black Belt in Lean Six Sigma and over 10 years of real-world experience across a range sectors, I have a passion for optimizing processes and creating a culture of efficiency. I wanted to create Learn Lean Siigma to be a platform dedicated to Lean Six Sigma and process improvement insights and provide all the guides, tools, techniques and templates I looked for in one place as someone new to the world of Lean Six Sigma and Continuous improvement.

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• Flowchart 101: Symbols, types, and how ...

Flowchart 101: Symbols, types, and how to create them

A flowchart is the perfect way to visualize a complex process for your team. There are over 30 standardized symbols you can use to create a flowchart. These symbols can indicate anything from a process to a document or decisions that need to be made. In this article, you’ll learn what the different shapes mean, when a flowchart can be useful, and what types of flowcharts you can implement at work.

Whether you're a business owner looking to streamline operations, a project manager aiming to keep your team on track, or a software developer designing a new application, flowcharts can be an invaluable tool. By breaking down complex processes into clear, logical steps, flowcharts help you identify potential bottlenecks, optimize workflows, and communicate ideas effectively. In this comprehensive guide, we'll explore the fundamentals of flowcharts, including their symbols, types, and practical applications.

What is a flowchart?

Industrial engineers Frank and Lillian Gilbreth introduced the flowchart concept for the first time in 1921 when they presented it to the American Society of Mechanical Engineers (ASME). Since then, flowcharts have been refined and standardized to optimize processes across various industries.

If you want to learn more about the variety of different types of flowcharts and flowchart symbols, you’ve come to the right place. We’re also going to cover how you can create flowchart diagrams and provide a few examples for inspiration.

When to use flowcharts

Flowcharts can be helpful in a variety of scenarios, including when you need to:

1. Documenting and standardizing processes

A flowchart is a wonderful way to map out and document a collaborative project or process. Once your flowchart is done, you can reuse it for similar projects and processes. This can save you and your team time—and stress—in the long run.

2. Visualizing complex ideas and systems

Not everyone on your team will have the time (or resources) to read through a complicated and lengthy process document. A flowchart allows everyone to follow the workflow, understand the tasks, and analyze the individual steps quickly and easily.

3. Organizing teams and assigning tasks

Visually representing a process can make it easier for you to assign tasks to team members and organize your team’s work so it all flows better.

4. Making data-driven decisions

Decisions often look way less intimidating and complicated when they’re mapped out in a flowchart. A flowchart can also help you see the consequences of your decisions, which makes it easier to anticipate and justify next steps.

5. Identifying and preventing bottlenecks

Flowcharts help you uncover bottlenecks or problems before they become issues. By mapping out the entire process with this visual guide, you can follow each step and ensure that you allocate enough time and resources to every task.

6. Planning and tracking project progress

Since it’s so easy to follow the steps in your flowchart, you can always pinpoint where your team is currently at in the project or process. This makes tracking progress very easy and also gives you a great overview of the tasks that still need to be completed.

Flowchart symbols and definitions

Flowcharts vary from quickly hand-drawn visualizations to help document or plan a process to comprehensive workflow diagrams created with a designated software. To make it easier for you to understand flowcharts across teams, departments, and even industries, the American National Standards Institute (ANSI) set official standards in the 1960s, which were adopted by the International Organization for Standardization (ISO) in 1970 and are continuously updated and improved. The latest version of this standard was confirmed in 2019 .

When reading a flowchart, follow the Western standard, meaning you’ll read it from the top to the bottom and from the left to the right. Let’s take a look at some of the most commonly used flowchart shapes, symbols, names, and meanings.

Flowline: The flowline shows the process’s direction by connecting two blocks with one another.

Termina or Terminator: The terminal or terminator represents the start or end points of a flowchart process.

Process: The process symbol is the most common component of a flowchart and indicates a step in the process.

Comment or Annotation: You can indicate additional information about a step with a comment or annotation.

Decision: This symbol represents a decision you or your team need to make to get to the next step of the process. Typically, it’s a true or false decision or a yes or no question that you need to answer.

Stored data: This symbolizes a data file or database.

“Or” symbol: This indicates that the process flow continues in three or more branches.

Input/Output: The input/output symbol represents the process of inputting or outputting external data.

Display: This indicates a step that displays relevant information.

Document: This symbol represents a single document.

Delay: This symbol allows you to plan and represent any delay periods that will be part of the process.

Manual input: This symbol represents data or information that needs to be manually entered into a system.

Manual operation: This symbolizes a manual operation or adjustment to the process.

Off-page connector: This symbol is used to connect two symbols that are on different pages.

On-page connector: This dot can connect two symbols and replace long lines, which allows for a cleaner flowchart.

Summoning junction symbol: This symbol is used to converge multiple branches back into a single process.

Alternate process: The lines to this symbol are usually dotted. The symbol itself stands for an alternative to the normal process step, in case one is needed.

Predefined process: This symbol indicates a process that is already defined elsewhere.

Multiple documents: This symbolizes multiple documents.

Preparation or initialization: This symbol indicates a preparation or initialization step in the process.

Once you’ve learned what the symbols represent, you can read—or create—pretty much any type of flowchart and gain a better understanding of the visualized process. When you create a flowchart that needs different shapes or symbols, include a legend so it’s still accessible to your teammates.

Common types of flowcharts

Flowcharts come in various types, each serving a specific purpose in visualizing and analyzing different aspects of a process or system. Understanding the common types of flowcharts can help you choose the right one for your needs, whether you're documenting a workflow, designing an algorithm, or managing a complex project. Here are some of the most widely used types of flowcharts:

Decision flowchart

A decision flowchart focuses on the decision-making process, outlining the different paths and outcomes based on specific conditions or criteria. It helps teams evaluate and improve their decision-making strategies.

Process flowchart

Also known as a process flow diagram or process map, a process flowchart provides a step-by-step representation of a process, showcasing the sequence of tasks, decision points, and endpoints. It is useful for documenting, analyzing, and optimizing business processes.

Workflow diagram

A workflow diagram illustrates the flow of work and information between people, departments, or systems. It helps streamline processes, identify bottlenecks, and ensure efficient collaboration among team members.

Swimlane flowchart

Also called a cross-functional flowchart or swimlane diagram, this type of flowchart separates the process steps into lanes representing different actors, such as departments or roles. It is ideal for visualizing complex processes that involve multiple stakeholders.

Data flow diagram (DFD)

A data flow diagram (DFD) maps out the flow of data within a system, showcasing how data is processed, stored, and transmitted. DFDs are commonly used in computer programming and systems analysis to design and document information systems.

Program flowchart

A program flowchart represents the sequence of steps and decisions in a computer program or algorithm. It helps programmers design, document, and debug software applications using standard flowchart symbols and shapes.

System flowchart

A system flowchart represents the architecture and components of a system, including hardware, software, and their interactions. It is useful for designing, documenting, and troubleshooting complex systems.

Process flow diagram (PFD)

Similar to a process flowchart, a process flow diagram (PFD) provides a high-level overview of a process, focusing on the major equipment, material flows, and control loops. This type of diagram is commonly used in chemical engineering and industrial processes.

Event-Driven Process Chain (EPC) flowchart

An event-driven process chain (EPC) flowchart is a specialized type of flowchart used to model business processes in terms of events, functions, and logical connectors. EPCs are often used in conjunction with other process modeling methodologies, such as BPMN (Business Process Model and Notation).

Specification and Description Language (SDL) flowchart

SDL flowcharts are used in the design and documentation of real-time systems, particularly in the telecommunications industry. They provide a graphical representation of a system's behavior, including states, transitions, and actions.

By understanding these common types of flowcharts and their applications, you can select the most appropriate one for your project, whether you're using a flowchart template, a flowchart maker, or creating one from scratch.

Tip: You can find a process document flowchart in our article on process documentation and check out PERT charts for another common flowchart example.

How to create a flowchart: Step-by-step guide

Creating a flowchart may seem daunting at first, but by following these simple steps, you can easily visualize your processes, workflows, or algorithms using a flowchart maker or software. Whether you're creating process charts, a decision flowchart, or a swimlane diagram, this guide will help you get started.

1. Define your purpose and scope.

Before you begin creating your flowchart, clearly define its purpose and scope. Are you documenting a business process, designing an algorithm, or visualizing a complex workflow? Understanding your goal will help you choose the right type of flowchart and determine the level of detail required.

2. Identify and organize tasks

Gather information about the process, workflow, or system you want to visualize. Brainstorm with team members and stakeholders to identify the key steps, decision points, inputs, and outputs. Use a whiteboard or sticky notes to organize your ideas and create a rough draft of your flowchart, outlining the main steps and structure.

3. Select the right flowchart symbols

Familiarize yourself with the standard flowchart symbols and shapes, including connectors, decision points, and end points. Choose the most appropriate symbols based on the type of flowchart you're creating, such as a process flowchart, data flow diagram (DFD), or swimlane diagram. Consistency in symbol usage ensures clarity and readability.

4. Draw and refine your flowchart

Use a flowchart maker or software like Microsoft Visio or Lucidchart to create a polished, digital version of your flowchart. These tools offer a wide range of templates, shapes, and connectors, making it easy to create professional-looking flowcharts for various use cases. Arrange the steps and decision points in a logical order, and use connectors to show the flow between them. Add annotations and labels to provide additional context and clarity.

5. Implement and optimize

Share your completed flowchart with your team members and stakeholders, and encourage feedback. Collaborate to ensure that everyone understands the process or workflow represented in the flowchart. Implement the flowchart in your organization and monitor its effectiveness. Continuously review and optimize your flowchart based on real-world experience and feedback, making adjustments as needed to improve efficiency and productivity.

By following these steps and leveraging the power of flowchart software and templates, you can create clear, effective flowcharts that help streamline your processes, workflows, and decision-making.

Use flowchart templates to maximize your productivity

A flowchart is supposed to make your life easier, so utilize computer programs or app integrations like Lucidchart to create them. The Lucidchart + Asana integration seamlessly embeds diagrams, flowcharts, and process maps into your Asana project. Choose from thousands of templates to create all the flowcharts you need.

FAQ: Flowchart

What is the difference between a flowchart and a process map?

Flowcharts focus on the sequence of steps and decisions in a process, using simple shapes and symbols. Process maps provide a more detailed view, including inputs, outputs, relationships between steps, and additional information like time and resources required.

How do I choose the right type of flowchart for my project?

Choose a flowchart type based on the purpose and complexity of your project. Basic flowcharts work for simple, linear processes. Swimlane diagrams or cross-functional flowcharts are better for processes with multiple stakeholders or parallel steps. Program flowcharts or data flow diagrams (DFDs), suit technical projects.

Can flowcharts be used for non-technical processes?

Yes, flowcharts can visualize and optimize processes in any industry or domain, such as customer service, marketing, or creative projects. By breaking down complex processes into clear steps, flowcharts help identify bottlenecks and improve efficiency in any field.

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Home » Diagram » Comprehensive Guide to Problem Flow Diagrams

Comprehensive Guide to Problem Flow Diagrams

• Posted on September 21, 2023
• / Under Diagram
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Introduction

Problem flow diagrams, also known as logic diagrams, are a valuable tool for breaking down complex issues into smaller, interconnected factors that contribute to the main problem. These diagrams empower individuals directly impacted by a problem by helping them gain a deeper understanding of the various elements that constitute a larger issue. Additionally, problem flow diagrams assist decision-makers in identifying steps they can take to address the problem or its components effectively.

The primary purpose of a problem flow diagram is to:

• Simplify Complexity: Problem flow diagrams break down complex issues into manageable components, making it easier to analyze and address specific aspects of the problem.
• Facilitate Understanding: They provide a visual representation of the problem, allowing stakeholders to grasp the interconnections between various factors.
• Empower Stakeholders: These diagrams empower individuals involved in problem-solving by giving them a clear view of the problem’s components and potential solutions.
• Inform Decision-Making: Problem flow diagrams help decision-makers identify areas that require immediate attention and prioritize actions.

Key Concepts and Elements

To create an effective problem flow diagram, you need to understand its key concepts and elements:

1. Problem Statement

Begin by defining the main problem or issue you want to address. This statement serves as the central focus of the diagram.

2. Causal Factors

Identify the factors or components that contribute to the problem. These are the elements that, when altered, can help mitigate or resolve the issue.

3. Relationships

Determine the relationships between causal factors. Establish how these factors interact with and influence each other. Use arrows or lines to represent these connections.

4. Solutions and Actions

For each causal factor, propose potential solutions or actions that can be taken to address or mitigate the issue. These are the steps that stakeholders can implement.

5. Prioritization

Assign priorities to causal factors and solutions based on their importance and urgency. This helps stakeholders focus on the most critical aspects of the problem.

Learn by Examples using Visual Paradigm Online

Visual Paradigm Online is a powerful tool for creating problem flow diagrams. Here are some examples using pre-made templates :

Example 1: Environmental Pollution

• Problem Statement: “Addressing Environmental Pollution.”
• Air Pollution
• Water Pollution
• Land Pollution
• Relationships: Show how these factors influence each other. For instance, depict how air pollution contributes to water pollution.
• Solutions and Actions: Identify specific actions like reducing emissions, enforcing pollution control regulations, and promoting sustainable practices.
• Prioritization: Highlight the most critical factors and actions, such as immediate emission reductions and stricter regulatory enforcement.

Example 2: Community Health Improvement

• Problem Statement: “Improving Community Health.”
• Lack of Access to Healthcare
• Poor Nutrition
• Sedentary Lifestyle
• Relationships: Illustrate how these factors interact. For instance, show how lack of access to healthcare contributes to poor nutrition.
• Solutions and Actions: Suggest actions like building healthcare facilities, promoting healthy eating habits, and encouraging physical activity.
• Prioritization: Emphasize urgent actions, such as increasing healthcare access and launching public health campaigns.

Problem flow diagrams are indispensable tools for tackling complex problems. They provide clarity, empower stakeholders, and inform effective decision-making. By breaking down issues into manageable components, you can address both localized community problems and larger societal challenges with precision and purpose. Utilize tools like Visual Paradigm Online to create visually engaging problem flow diagrams that facilitate understanding and drive positive change.

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Flowchart Tutorial (with Symbols, Guide and Examples)

A flowchart is simply a graphical representation of steps. It shows steps in sequential order and is widely used in presenting the flow of algorithms, workflow or processes. Typically, a flowchart shows the steps as boxes of various kinds, and their order by connecting them with arrows.

What is a Flowchart?

A flowchart is a graphical representations of steps. It was originated from computer science as a tool for representing algorithms and programming logic but had extended to use in all other kinds of processes. Nowadays, flowcharts play an extremely important role in displaying information and assisting reasoning. They help us visualize complex processes, or make explicit the structure of problems and tasks. A flowchart can also be used to define a process or project to be implemented.

Flowchart Symbols

Different flowchart shapes have different conventional meanings. The meanings of some of the more common shapes are as follows:

The terminator symbol represents the starting or ending point of the system.

A box indicates some particular operation.

This represents a printout, such as a document or a report.

A diamond represents a decision or branching point. Lines coming out from the diamond indicates different possible situations, leading to different sub-processes.

It represents information entering or leaving the system. An input might be an order from a customer. Output can be a product to be delivered.

On-Page Reference

This symbol would contain a letter inside. It indicates that the flow continues on a matching symbol containing the same letter somewhere else on the same page.

Off-Page Reference

This symbol would contain a letter inside. It indicates that the flow continues on a matching symbol containing the same letter somewhere else on a different page.

Delay or Bottleneck

Identifies a delay or a bottleneck.

Lines represent the flow of the sequence and direction of a process.

When to Draw Flowchart?

Using a flowchart has a variety of benefits:

• It helps to clarify complex processes.
• It identifies steps that do not add value to the internal or external customer, including delays; needless storage and transportation; unnecessary work, duplication, and added expense; breakdowns in communication.
• It helps team members gain a shared understanding of the process and use this knowledge to collect data, identify problems, focus discussions, and identify resources.
• It serves as a basis for designing new processes.

Flowchart examples

Here are several flowchart examples. See how you can apply a flowchart practically.

Flowchart Example – Medical Service

This is a hospital flowchart example that shows how clinical cases shall be processed. This flowchart uses decision shapes intensively in representing alternative flows.

Flowchart Example – Simple Algorithms

A flowchart can also be used in visualizing algorithms, regardless of its complexity. Here is an example that shows how flowchart can be used in showing a simple summation process.

Flowchart Example – Calculate Profit and Loss

The flowchart example below shows how profit and loss can be calculated.

Creating a Flowchart in Visual Paradigm

Let’s see how to draw a flowchart in Visual Paradigm. We will use a very simple flowchart example here. You may expand the example when finished this tutorial.

• Select Diagram > New from the main menu.

• Enter the name of the flowchart and click OK .

• Enter Add items to Cart as the name of the process.

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30+ Flowchart Examples for Beginners

10 minutes read

A flowchart is a graphical representation that illustrates the steps, sequences, and decisions of a process or workflow. By utilizing a variety of shapes, symbols, and connecting lines, it facilitates the visualization of intricate processes and makes explicit the structure of problems and tasks.

Nowadays, flowcharts play an extremely important role in breaking down information and assisting reasoning. This common process analysis tool has extended beyond computer science and found extensive application in multiple fields, facilitating the comprehension, analysis, and communication of complex systems and tasks.

1. Simple Decision-Making Process Flowchart

Flowcharts are powerful tools for those hard-to-make decisions. By mapping out potential consequences and scenarios, they enable the visualization of various outcomes for any situation, thereby aiding in reducing ambiguity, spotting improper choices, and making the most appropriate decision. Below is a decision-making flowchart example for reference.

2. Problem-Solving Flowchart

A flowchart can be a useful tool in problem-solving, as it breaks down the procedure into clear and logical steps, making it easier to understand and follow. It can be employed in various settings, including the customer support, where the primary responsibility is to resolve customers’ issues. If you are having trouble in understanding a customer’s problem, a flowchart is an excellent choice to analyze the issue and arrive at a solution.

3. Online Sales Procedure

Flowcharts are widely adopted in the business field, offering an excellent means to communicate internal processes, hiring procedures, and project workflows. They can be effectively used to outline a variety of processes, including budgeting, planning, communication, and sales. For instance, the flowchart below visualizes the online sales procedure of a business.

4. Algorithm Flowchart

Flowcharts can effectively break down and present various algorithms, making them easier to digest and understand. Algorithms flowcharts play a crucial role in the field of computer science and programming, as they help in understanding, designing, and debugging algorithms. They are also used in educational settings to teach algorithmic concepts and problem-solving techniques. Therefore, educators and students can use them in the classroom, while IT professionals and engineers can employ them to map out computer algorithms and share their insights with non-technical audiences.

5. Customer Service Flowchart

A customer service flowchart is a visual tool that outlines the various steps in the process and the order in which they are followed. It depicts the sequence of actions taken by customer service representatives or teams to address customer inquiries, resolve issues, ensure customer satisfaction, and ultimately enhance the overall customer experience.

6. Recruitment Process Flowchart

A recruitment process flowchart is a visual representation of a company’s plan to find and recruit new talent. Utilizing vivid images makes it more expressive and memorable than plain text. It is more understandable as it breaks down complicated hiring processes into manageable steps, allowing the information in the boxes to convey the core of the process concisely.

7. Programming Flowchart

Programming can be complex, but with a flowchart, you can simplify intricate systems, making them more accessible to those who may not be familiar with programming. Programmers commonly employ flowcharts as a program-planning tool to solve problems, as they prove helpful in both writing programs and effectively communicating the program’s logic to others.

Notably, while flowcharts can be useful for programming, drawing a flowchart for complex programs can be more complicated than writing the program itself. Therefore, creating flowcharts for complex programs is often ignored. Below is an example of a programming flowchart designed to find all the roots of a quadratic equation ax²+bx+c=0.

8. Medical Service Flowchart

Flowcharts can be very beneficial in the medical field. As a visual representation of processes, they help medical professionals, administrators, and patients understand and follow procedures more efficiently. In this way, they enhance communication, reduce errors, and promote standardization to ultimately improve patient care and overall healthcare efficiency.

Below is an example of a hospital flowchart that illustrates the process for handling clinical cases. This flowchart uses decision shapes intensively in representing alternative flows.

9. Simple Sales Process Flowchart

A Sales Process Flowchart is a type of flowchart that illustrates the step-by-step sequence of actions involved in selling a product or service. It outlines the various stages and activities that sales representatives or teams undergo, from the initial contact with a potential customer to closing the sale.

Sales processes are important because they provide a clear overview of the entire sales journey, help identify potential bottlenecks or inefficiencies, and allow for continuous improvement throughout the process.

10. Customer Payment Processing Flowchart

The Customer Payment Process Flowchart maps out the steps involved in the cash receipts process. Specifically, it describes how incoming payments for invoices are received and how the correct documents are processed in the required order. It is a critical part of the daily operations for organizations worldwide, as it makes sure incoming cash is deposited promptly and applied correctly, both vital for maintaining a healthy cash flow and sustaining the business.

You can customize this flowchart template to align with your company’s standards and provide your personnel with an easy-to-follow visual guide.

11. Order Management Flowchart

This flowchart outlines the steps involved in managing an order, from its receipt to its delivery. The process includes verifying the order’s validity and checking if there is sufficient inventory. If necessary, additional items can be ordered from suppliers. This template is suitable for companies of all sizes, as it helps to ensure excellent customer service.

12. Credit Card Order Process Flowchart

If your organization accepts credit cards, you know how important it is to have a well-defined process for it. The flowchart diagram is commonly used for the credit card order process. This process ensures that all parties involved in handling credit card payments follow a strict procedure. The flowchart helps to prevent errors when receiving funds through electronic payment. It can be used as an instruction manual for both company employees and the IT team responsible for implementing necessary checks before considering a payment complete and sending the information to the accounting department.

13. Vendor Payment Process Flowchart

Visualize the vendor payment process to avoid the inconvenience of late payments and the burden of extra charges or service disruptions. Streamline the process of vendor payments by referring to this flowchart example, which highlights the necessary document flow, approvals, and verifications required to settle bills in your organization. You can also attach vendor lists, internal forms, and other relevant details to maintain a comprehensive record of your bill-paying process.

14. Online Menu Ordering Process Flowchart

Below is a flowchart example that illustrates the steps involved in placing a menu order through an online restaurant delivery portal. The process includes entering the customer’s location, the restaurant choice, and the payment using a card. More details are available in the following diagram.

15. Restaurant Food Ordering Flowchart

This flowchart shows the general steps and elements that you can include in a Restaurant Food Ordering flowchart. You can further customize the flowchart to include decision points for handling specific scenarios, such as customer requests for substitutions, delays in food preparation, or special promotions. Additionally, if your restaurant offers online ordering or delivery services, you can include separate branches for those processes. Also, Keep in mind that the exact flowchart may vary depending on the restaurant’s operations and processes. It’s essential to tailor the flowchart to match the specific workflow of your restaurant’s food ordering system.

16. Amazon Book Online Order Process Flowchart

The following diagram visualizes the general steps involved in the Amazon Book Online Order Process. You may include additional steps and decision points for specific scenarios, such as order tracking, customer service interactions, or dealing with out-of-stock items. The specific steps may also vary depending on the user’s device (e.g., desktop, mobile app) and the region where the order is placed.

17. Travel Planning Flowchart

Crafting a travel planning flowchart offers a clear and organized approach to trip preparation, ultimately saving time and reducing stress. This approach helps to identify any potential issues, improves communication between travel companions, and ensures that travelers have everything they need for their trip. By following the flowchart, travelers can make the most of their time by seeing and doing everything they want while still having time to relax and unwind. Overall, a well-designed travel planning flowchart proves instrumental in orchestrating a successful, cost-effective, and enjoyable travel experience.

18. Return and Refund Policy Flowchart for Service-Based Business

For service-based companies, it is crucial to establish policies and procedures that address customer dissatisfaction related to their service or project outcomes. Since returns may not be feasible in service-based businesses, owners must carefully consider alternative options such as refunds (both full and partial), replacements, or rework. The flowchart below provides a framework for businesses to make these decisions effectively.

19. Return and Refund Policy Flowchart for Product-Based Business

The return and refund situations for product-based companies differ significantly from those of service-based businesses. Whether you operate a brick-and-mortar or e-commerce business, handling returns can be costly due to expenses associated with shipping, restocking, or recycling returned items. To make the best decision for your product-based business, consider the following framework for determining whether to return, replace, or refund a customer.

20. Troubleshooting Flowchart for Extruder Malfunctions

The following example comes from a research article that discusses 3D-printing laboratory experiences with unsuccessful prints in an undergraduate engineering 3D-printing lab using inexpensive 3D printers implementing fused deposition modeling (FDM) technology. A common issue with 3D printers is the filament extrusion problem, where a printer stops extruding material. Due to the numerous possible causes of this fault, a troubleshooting flowchart is developed.

21. Employee Onboarding Process Flowchart

An onboarding process aids new employees in quickly adjusting to their job’s social and performance aspects. It can range from simple introductions to coworkers to in-depth training on company software and procedures. Creating an onboarding process flow properly introduces new hires to the company culture, responsibilities, and colleagues, fostering a more welcoming environment. Below is an example flowchart that illustrates the employee onboarding process, helping hiring managers enhance the employee joining experience.

22. Processing and Qualifying Leads Flowchart

This processing and qualifying leads example template can help you: - Visualize your leads qualifying process to capitalize on leads. - Accurately assign leads to the correct account manager. - Create a process for converting the leads. Open this template to view a detailed example of a processing and qualifying leads diagram that you can customize to your use case.

23. Action Plan Flowchart

If you find yourself with fewer words but more steps, consider using a flowchart example such as the one provided below. This can serve as a helpful starting point to outline your workflow. By following the flowchart, you can efficiently execute the action plan and make any necessary adjustments along the way.

24. Product Decision Tree

A flowchart can be used to break down a complex concept into smaller components. This could involve breaking down the various factors that contribute to a complete business spend, or projecting future earnings and budget. For instance, the following flowchart template depicts the return on investment for three options: Design new products, Enhance existing products, or Do nothing.

25. Communication Flowchart

To encourage effective communication, it is crucial to ensure that individuals understand who should be involved, the roles they play, and the subsequent steps. The following example flowchart illustrates the various communication channels between different entities during a hypothetical public health crisis. Of course, you can customize the diagram to your specific scenario for seamless communication.

26. Construction Flowchart

As demonstrated in this example, flowcharts prove invaluable in illustrating the various steps and potential outcomes required for the successful completion of a construction project. Feel free to personalize the construction flowchart template, encompassing interpersonal interactions and the most efficient methods to accomplish your specific project.

27. University Emergency Response Process Flowchart

The Emergency Response Flowchart outlines the necessary steps to be taken when an emergency occurs, providing a clear and structured approach for responding effectively. By following these guidelines, universities can prioritize the safety and well-being of their students and employees while also minimizing the impact of emergencies.

28. Customer Journey Map

A customer journey map is a visual story of a customer’s interactions with a company, allowing businesses to view their operations from the customer’s perspective, analyze different user scenarios, and identify areas for improvement. The map should be visually appealing, comprehensive, and customer-facing, having both statistical data and anecdotal insights. Customize this simple customer journey map to break down and enhance your understanding of the customers.

29. Insurance Claim Flowchart

The insurance claim flowchart outlines the process of purchasing an insurance policy and the subsequent steps to be taken in the event of a claim. It visually elaborates the whole process of an insurance claim, from insurance participation to the step of closing the case. The following flowchart example presents two potential outcomes: a) the insurance company refusing to compensate if the claim is not covered, and b) the insurance company providing compensation and renewing the insurance policy.

30. User Flowchart

A user flowchart illustrates the path a user will follow in an application to complete a task. Product teams build user flows to intuitive design products, present the right information to users at the right time, and streamline the completion of desired tasks with minimal steps. For instance, before developing a web or mobile app, it is essential to use a flowchart, as shown below, to visualize the user flow within the app first. By doing so, you can ensure your users have the best possible experience and increase the likelihood of user sign-ups.

31. Task Flow Diagram

A task flow is designed to achieve a specific task in a streamlined and straightforward manner. It could involve signing up for a service or adding an item to a user’s cart. Task flows are useful in situations where data analytics have shown that users face difficulties in completing specific tasks. Here is an example of a task flow that illustrates the process of finding content agencies for client businesses. By following these steps, you can locate a content agency that understands your client’s business, delivers high-quality content, and contributes to their marketing success.

FAQs About Flowcharts

What are the basic flowchart rules.

There are a few key rules for all flowcharts:

• Always format your flow from left to right or top to bottom.
• Avoid any looping or bi-directional flow.
• Use the correct flowchart symbols for each specific purpose.
• Every decision point should have at least two outgoing arrows representing the different paths the process can take based on the decision.
• Keep the flowchart as simple and clear as possible.

What are the 5 basic symbols of a flowchart?

The various shapes used in a flowchart are referred to as flowchart symbols, each carrying its own meaning and context for appropriate usage. Below are the five basic flowchart symbols that are commonly used in almost every flowchart.

• The flowline shows the sequence of the steps and the relationships among them.
• The oval or pill shape represents the start or end.
• The rectangle shape represents a step in the process.
• The diamond shape represents a decision. It’s usually a true/false decision or a yes/no question that you need to answer.
• The parallelogram represents data input or output.

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• Problem Solving / Decision Making

Problem Solving Diagrams - Flowcharts

A flow chart can be a useful tool in problem solving. You can see at a glance how your decisions and actions affect the outcome of your problem solving process. This lesson will help you learn the symbols and steps for writing a flowchart. 

Video - Introduction to Creating Flowcharts

Video - lucidchart introduction, "what is my grade" flowchart.

Computer programmers use flowcharts and other types of diagrams to help visualize the steps and  flow  of the program. This can help to see any errors in the logic before they begin to program. Flowcharts can be used no matter what computer language the program will be written in.

If you wanted to write a computer program that inputs a quiz score and then outputs the letter grade that corresponds to that quiz score, you may want to think about the steps that you would use to create this program.

Task Instructions:

1. View the tutorial above for information on how to use Lucidchart to create a flowchart.

2. This is the algorithm that your flowchart should follow:

Input test score

Decision: Is score greater than 89?

Decision: Is score between 80 and 89?

Decision: Is score between 70 and 79?

Decision: Is score between 60 and 69?

Decision: Is score less than 60?

2. You will use the following symbols for this flowchart: Start/End symbols (this symbol is called Terminator in Lucidchart), Decision symbols, Input/Output (Data) symbols 

3.  Click here for the What is my Grade Flowchart Template .  Click on  File , then  Make Copy

4.   Create your flowchart according to the instructions on the template.

"Time For Lunch" Flowchart

Summarize the lesson by discussing with the students the reasons a computer programmer might use a flowchart.

You want to order lunch at a fast food restaurant. You know you want a hamburger, but aren't sure if you'd like fries and a drink. To practice creating a flowchart, think about the steps that you take to solve this problem. Instructions:

Click HERE to go to Lucidchart.com . 

Click HERE to open the TIME FOR LUNCH Flowchart

Click on  File  and choose to  Make a Copy

• Follow the instructions on the  TIME FOR LUNCH Flowchart  to fill in the correct text in the flowchart symbols.   Click HERE to view a tutorial on how to properly fill out this chart .

Version History

Problem-solving – Flowchart example

The flowchart starts with identifying a problem. After the problem is identified, data is gathered and analyzed. Then, the solution is developed and the best solution is identified. If it isn’t successful, the solution development process starts again. If successful, the plan is implemented and is improved continuously.

Edit this diagram in Gleek

Problem-solving diagram code in gleek.

Start:queue Identify the problem Data gathering Analyze data Solution development Identify the best solution Successful?:diamond Plan implementation Continue to improve Finish:queue Start–>Identify the problem Identify the problem–>Data gathering Data gathering–>Analyze data Analyze data–>Solution development Solution development–>Identify the best solution Identify the best solution–>Successful? Successful?-no->Solution development Successful?-yes->Plan implementation Plan implementation–>Continue to improve Continue to improve–>Finish

About Flowcharts

A flowchart, or flow chart, is a type of diagram that shows a step-by-step view of a process. Flowcharts document the tasks and decisions needed to achieve a specific goal. A basic flowchart is easy to make and understand. Businesses, engineers and software designers often use flowcharts to diagram their ideas.

Similar flowchart examples

Product development flowchart

A/B testing flowchart

Patient transfer in hospital flowchart

Credit card payment process flowchart

Alarm clock flowchart

•  | 

Problem solving flowchart (slightly crass)

Flowchart Friday, anyone? This one describes the process to solve all of your problems . Unfortunately, sometimes in life, you just end up going around in circles. That’s what Maury Povich taught me.

• Flowchart for pandemic supply chain issues
• Flowchart showing the splits, mergers, and acquisitions of the former Bell Telephone Company
• Leftover Turkey Flowchart

Pingback: Problems. A Simple Flowchart to solve all of them. | davaidavai.com

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ha, this is great.

While being a TA for some freshman chemistry class (the ‘ain’t we cool AP class) … I was terrified at the 1st class. Thrown in to the sharks, no one told me HOW to teach. Topic: how to use a pH meter. Of course, in the first 5 minutes someone couldn’t get theirs to work. I overcame my fear, walked over, and looked at it. “Is it plugged in?” wheeh. Next one: “is it plugged in?” yes. “Is it turned on?”

By the end of the course, the students would call me over, and start into a litany, which always started with “it’s plugged in, it’s turned on …” I decided I was a success.

Reminds me of the IT Crowd. One of the techs just automatically answers the phone with “Have you tried turning it off and on again?”

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10 Free Flowchart Templates

Praburam Srinivasan

Growth Marketing Manager

April 30, 2024

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When it comes to project management , performing core tasks in the right order is key to getting your project completed on time. And when multiple team members are involved in the process, things can get complicated fast.

Flowcharts simplify complex processes and makes them easier to follow. They can help identify bottlenecks, streamline workflows, and improve overall efficiency, making them a valuable tool for problem-solving and decision-making in various industries.

By using a flowchart template, you can make sure that everything happens in the right order and gain a better idea of how to prioritize tasks by representing your workflow in an easy-to-understand chart or infographic.

To get started with flowcharts, simply browse our list of 10 free flowchart templates!

• What Is a Flowchart Template?

What Makes a Good Flowchart Template?

1. clickup swimlane flowchart template, 2. clickup data flowchart template, 3. clickup project mapping flowchart template, 4. clickup process flowchart template, 5. clickup process flow template, 6. clickup user flow template, 7. clickup concept map flowchart template, 8. powerpoint simple flowchart template by slidemodel, 9. excel flowchart template by infinity excel, 10. microsoft word flowchart template by template.net.

How Can Flowchart Templates Benefit Your Workflow

A flowchart is a visual representation of a business process or structure that uses cues like boxes and arrows to show how everything fits together.

A simple flowchart diagram might show a linear process, such as a product roadmap or customer journey map , while a more complex flowchart might include multiple paths or branches to show what happens if certain conditions are or aren’t met.

A blank flowchart template is a premade flowchart design that’s intended for a specific use case, which you can fill in with your own project details.

There are many different types to choose from like an organizational flowchart template or circular flowchart template. A data flow diagram shows how data moves through your company, while an org chart depicts your organizational structure, and a workflow diagram shows a step-by-step process in depth.

You can use flowcharts to assist with brainstorming or decision-making or as a hiring process flowchart template to streamline onboarding and more.

Creating a business flow chart from scratch can be a lot of work, so start with basic flowchart templates and build out from there. Here are 10 free flowchart templates to choose from that cover data flows, user flows, process mapping , and more.

This Swimlane Flowchart Template by ClickUp uses a swimlane diagram to show a set of tasks that need to be performed by multiple departments or team members.

What’s a swimlane template ? It’s a diagram template that displays multiple responsibilities side-by-side, like parallel lanes in a swimming pool.

The biggest benefit of a swimlane flowchart is its ability to illustrate the interactions and responsibilities between different individuals, teams, or departments involved in a process. It’s easy to visualize which tasks can begin at the same time, and which tasks need to be completed before starting the next task. You can use different flowchart symbols to show the start and end points as well as decision-making tasks and checkpoints.

Moving information around your organization is rarely a simple process. You need to keep track of where data enters and exits your system, where it’s stored, and how it gets from one part of your system to another. That’s where a data flow diagram template comes in handy!

This ClickUp Data Flowchart Template helps you visualize this process using circles, rectangles, and other color-coded flowchart shapes. Rearrange the shapes and add labels to the basic flowchart template to make it your own.

An accurate data flow chart template provides a visual representation that simplifies the understanding, analysis, design, and improvement of data-driven systems and processes. They promote effective communication, facilitate error detection, and contribute to the overall efficiency and reliability of the system. 📚

A project map is one of the most effective ways to share your vision with stakeholders and ensure that everyone’s on the same page. By displaying your goals, timeline, and deliverables on a simple project map, you can reduce a complex project into concrete steps that are all linked together. 🛠️

This Project Mapping Flowchart Template by ClickUp uses icons to represent project areas like Metrics and Operations through flowchart software like Mind Maps .

A project map is just one type of mind map you can use to brainstorm ideas, manage team members, or demonstrate a scope of work to stakeholders through workflow diagrams.

Try out flowchart software for Mac !

You can use the ClickUp Process Flowchart Template to represent almost all kinds of business processes. This hiring process flowchart template is for HR teams, with separate columns for the recruiter, hiring manager, and prospect, but you could also use it for your onboarding process, exit process, or another organizational structure or flow chart process.

The template visualizes the process or flow chart as the arrows show the order and direction of tasks, while the rectangles show key tasks such as “Send rejection email” or “Schedule final interview.”

You can use flowchart templates like this in ClickUp to customize your workflow diagrams.

Learn how to create a flowchart in Google Docs !

This ClickUp Process Flow Template uses color-coded squares to show the key steps in a business process, including Planning, Execution, and Evaluation. The biggest benefit of a process flow chart is that it provides a visual representation of a workflow, allowing for easy identification of bottlenecks, inefficiencies, and areas for improvement.

Although flowchart templates like this keep it simple, you can find more process map templates for ClickUp, Excel, and Word for more complex projects needing detailed workflow diagrams to visually represent a process.

And whether you need to visualize a hiring process, sales process, or something else, using process flow chart templates like this is a great place to start.

User flowchart templates help you improve the user experience by visualizing what a user encounters when they visit your website or use your app.

Do you want them to sign up for your email list or purchase a product? Lay out the steps—one by one—so you can see how many actions it takes them to get there with visual workflow diagrams.

User flow visualization simplifies the understanding of the customer journey and helps teams optimize the user experience to improve upon their KPIs . It also enhances communication and collaboration among team members by providing a clear representation of the user journey.

You can use this ClickUp User Flow Template to get started. Replace the images with screenshots of your own website or wireframe to visualize the user experience in your process flow chart templates.

This ClickUp Concept Map Flowchart Template is all about creativity. It’s perfect for brainstorming sessions and early-stage planning. The creative flowchart designs break large concepts down into subconcepts and see which ideas lead to which results.

Flowchart templates like these use ClickUp’s Whiteboards feature, which means you can drag and drop elements into the chart, embed Word documents, and even draw. Use it for creative flowchart designs so you make an appealing visual explanation of the concepts you have in mind.

Bonus: Context Diagram Templates !

If you need presentation-ready flowchart templates for Microsoft PowerPoint, this PowerPoint Simple Flowchart Template by SlideModel may fit the bill. This format works in the style of a management process map template and uses simple shapes and colors to help you distinguish between different ideas and arrows so you can see how they’re linked.

Simply replace the text with your own ideas and images with its flowchart templates made for PowerPoint.

Although this is a free flowchart Powerpoint template, you’ll need to pay for Microsoft PowerPoint to use all of its features. Once you do, you’ll also get access to an image library, and you can choose from eye-catching animations and transitions.

Excel may have a reputation for number-crunching, but it also has a range of flowchart templates that you can use alongside other software.

If you don’t know how to create a flowchart in Excel , use this Excel Flowchart Template by Infinity Excel to get started. It will show you how to create new shapes, connector lines, and anchor points to add more pizazz to your Excel spreadsheets. ✨

Microsoft Work may primarily be a word processor, but it’s useful to know how to make a flowchart in Microsoft Word so you can incorporate flowcharts into documents.

This Microsoft Word Flowchart Template by Template.net is available in several sizes, so you can print it, download it, or export it as a PDF.

A good flowchart template is easy to customize and depicts complex processes in a visually interesting way. That’s the whole point of using a flowchart! In fact, flowchart templates that are cluttered, use unusual flowchart shapes or colors, or contain mysterious flowchart symbols won’t serve their intended purpose.

Choosing the best flowchart templates for each use case is important, especially if you’ll be sharing it with new team members or external stakeholders who are absorbing this information for the first time. They should be able to “get” your flowchart right away.

You may also want to look for flowchart software that integrates well with your existing tools or apps and allows you to embed or link to other external resources.

Improve Your Productivity With Free Flowchart Templates

These free flowchart templates aren’t just about adding life to your presentations. When you document your processes in a flowchart, you can better visualize what needs to get done and use workflow automation to increase your productivity .

Plus, these handy visual aids help you get a big-picture view of what’s going on and ensure that all of your stakeholders and collaborators are on the same page.

Start with these 10 free flowchart templates or head to the ClickUp Template Center , where you’ll find even more great templates organized by category.

Questions? Comments? Visit our Help Center for support.

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Problem-Solving flowchart

The main responsibility in customer support is solving the issues customers are facing. You can use a flowchart to communicate the steps the user needs to take to arrive at a solution. In case, you are also having trouble understanding the issue faced by your customer, you can use a flowchart to analyze the issue and arrive at a solution.

You can easily edit this template using Creately's flowchart maker . You can export it in multiple formats like JPEG, PNG and SVG and easily add it to Word documents, Powerpoint (PPT) presentations, Excel or any other documents. You can export it as a PDF for high-quality printouts.

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