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dissertation of total quality management

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In present scenario of globalization and economic slowdown, survival of organizations has become a challenging task for the management. Customers expect high product quality along with low cost, timely deliver and best service. In such a situation, total quality management in the organization is very relevant. This paper has tried to explore different issues affecting implementation of TQM, effect of TQM on performance and circumstances under which TQM fails. One hundred twenty research papers, mainly from referred international journals are reviewed to identify thrust areas of research. On the basis of review, gaps are identified and research agenda is proposed. This paper has identified certain gaps from literature on issues related with TQM such as development of framework for evaluating effectiveness of TQM, prioritization of critical success factors, comparative study of TQM and effect of TQM on performance of organizations from supply chain perspective etc on which further study can be conducted

Purpose: The purpose of this paper is to study the relationship between Total Quality Management (TQM) practices and organizational performance in Indian automobile manufacturing companies. Design/Methodology/Approach: The research was conducted in five Indian automobile manufacturing companies located in Chennai cluster taking a sample size of 375 employees across the five Indian automobile manufacturing companies using the questionnaire method. The relationship between Total Quality Management (TQM) practices and organizational performance was examined through Correlation analysis. Findings: The study revealed that the extent to which Total Quality Management (TQM) practices and Organizational performance are correlated and how Total Quality Management (TQM) practices impacts on organizational performance. Research Limitations/Implications: The research paper was limited by including only five Indian automobile manufacturing companies located in Chennai cluster, making this a possibly biased selection and it may not be adequate to generalize the results for the entire Indian automobile manufacturing companies.

management research field. It is one of the most applied and well accepted approaches for business excellence besides Continuous Quality Improvement (CQI), Six Sigma, Just-in-Time (JIT), and Supply Chain Management (SCM) approaches. There is a great enthusiasm among manufacturing and service industries in adopting and implementing this strategy in order to maintain their sustainable competitive advantage. The aim of this study is to develop and propose the conceptual framework and research model of TQM implementation in relation to company performance particularly in context with the Indian service companies. It examines the relationships between TQM and company’s performance by measuring the quality performance as performance indicator. A comprehensive review of literature on TQM and quality performance was carried out to accomplish the objectives of this study and a research model and hypotheses were generated. Two research questions and 34 hypotheses were proposed to re-validate the TQM practices. The adoption of such a theoretical model on TQM and company’s quality performance would help managers, decision makers, and practitioners of TQM in better understanding of the TQM practices and to focus on the identified practices while implementing TQM in their companies. Further, the scope for future study is to test and validate the theoretical model by collecting the primary data from the Indian service companies and using Structural Equation Modeling (SEM) approach for hypotheses testing.

Total Quality Management & Business Excellence, 2007

International Journal of Quality & …, 1994

Quality is the most sought after variable in the business environments and IT for TQM has been reported to improve quality. The continued use of IT increases productivity, improves the quality of services, raises OP (Organization’s Performance) and lowers total costs to company. Companies are making concerted efforts to embed IT for TQM as they also ensure customer satisfaction. In this paper attempt has been made to assess the level of awareness in Indian ICT (Information and Communication Technology) companies regarding IT (Information Technology) for TQM (Total Quality Management). One of this paper’s major objectives is to investigate upon how IT and TQM integrates with the ICT sector. The statistical analyses conducted, post a literature review reveal that when adopted and integrated in the ICT industry, together TQM and IT generate better performance. Another practical implication suggests that ICT personnel possess a high level of awareness for TQM concepts and this way higher quality of products and services can be assured. The study may be found useful by industry practitioners, academics and investigators as they try to understand the dynamics of the subject. However, the contours of the study may be expanded to sectors beyond ICT and in other geographical locations outside India.

Textiles or clothing is one of the fundamental needs of human being. Today human being does not only meet this basic need, but also inclined to more fashion garments. They are introducing new and more fashion items on a regular basis to cope with the present era. That's why the RMG (Ready Made Garment) sector is running to its full swing with a huge variety of fashions. Bangladesh is one of the most promising garments manufacturing country in the present world now. It is now 2 nd largest textile and garments exporter in the world market. Textile and RMG sector is the core portion of this country's national economy as it earns nearly 81% foreign currencies from RMG sector [1]. It's now a crying need and todays demand to prepare a best RMG sector so that it can meet the growing demand more effectively. Besides, today's market is much more competitive and the only driving factor to sustain in this market is nothing but quality. So ensuring quality in RMG sector is the burning question now. To ensure this crucial factor (quality) there are so many tools and techniques have been emerged and implemented now-a-days. Among them the smartest and latest technique is Total Quality Management (TQM) Principles. By implementing TQM effectively, a production environment can be ensured which delivers quality products. In this research it will be pulled out, why TQM principles are vital and what the effects of implementing TQM in the apparel industry.

Asian Journal on Quality, 2011

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