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5 Hotel Manager Resume Examples - Here's What Works In 2024

Every hotel has a manager or a team of managers, and with global and national tourism back on the rise after covid, there is increasing demand for these professionals. here are 3 resume examples that will help you build a resume that will land you a hotel manager job..

A hotel manager is responsible for ensuring that all the hotel departments are operating efficiently to provide the best customer service. It is a fast-paced job with new challenges needing problem-solving every day. It is also a job that requires you to split your time between behind-the-scenes tasks with staff and customer-facing responsibilities. 

This profession is as popular with women as it is with men with both genders taking up about 50% of the just under 6k jobs in the United States today. An interesting fact, if you are looking to move to a place where you will be the most in-demand, Las Vegas, NV is the place to go.

Most hotel managers have a bachelor’s degree or other forms of further education, so recruiters will expect to see that on your resume. They will also be looking to see years of experience in the hospitality industry, so a strong experience section is very important for your resume. 

This guide will show you how to build not only a strong experience section but how to build a strong skills section and introduction section as well. We will also give you resume samples to get you started.

Hotel Manager Resume Templates

Jump to a template:

• Hotel Manager
• Hotel General Manager
• Hotel Sales Manager

Jump to a resource:

• Keywords for Hotel Manager Resumes

Hotel Manager Resume Tips

• Action Verbs to Use
• Related Sales Resumes

Get advice on each section of your resume:

Template 1 of 5: Hotel Manager Resume Example

A hotel manager manages hotel staff to ensure that customers have a great stay at their establishment. Tasks may include overseeing events, creating schedules for the staff, doing quality checks on the work of the staff, and handling any serious problems that may arise. If you work in a smaller hotel, you may need to manage all the departments. But in a larger hotel, you may be assigned a specific department to manage and you will work under a general manager. Here is an impressive hotel manager's resume.

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Tips to help you write your Hotel Manager resume in 2024

   include customer service experience..

Though a lot of your time will be spent managing staff, you will be dealing with customers as well. so ensure you include your customer-facing experience and your experience handling customer complaints and problems.

   Include relevant hospitality certifications.

Put yourself above your competition by making the extra effort to get hospitality certifications. It shows recruiters your commitment to the professions and your high knowledge level.

Skills you can include on your Hotel Manager resume

Template 2 of 5: hotel general manager resume example.

A hotel general manager oversees all the hotel’s operations and ensures customers have a pleasant stay. General managers are usually needed for larger hotels and will have a number of managers under them who will manage the different departments. You need to be an exceptional leader, have great problem-solving skills, and must have a wealth of knowledge on hotel operations and the laws and guidelines hotels must follow. Take a look at this successful resume sample.

Tips to help you write your Hotel General Manager resume in 2024

   show promotions in the hospitality industry..

Recruiters like to see that you have grown in the hospitality industry. It shows your dedication to the industry, your wealth of knowledge in hospitality, and that you have been an exceptional employee who has received multiple promotions.

   Indicate the size of previous employer hotels.

Give recruiters an idea of the size of teams or hotels you have managed in the past by noting the staff size or hotel revenue of previous employers. This applicant has previously managed a hotel with 50+ employees and $100m+ annual revenue.

Skills you can include on your Hotel General Manager resume

Template 3 of 5: hotel sales manager resume example.

The hotel sales manager is an experienced hospitality professional who oversees several aspects of a hotel’s daily business operations. Typically, the hotel manager is in charge of a large team of on-site hospitality staff. They also oversee special bookings and events, improve reservations percentages, and marketing strategies, manage budgets, resolve high-level guest complaints, and identify capital improvements for the property. To become a hotel sales manager, you will need a degree in hospitality management, business, or another related field. Hiring managers will also look for someone with extensive experience in hospitality, such as previous roles held as a lead concierge, front desk associate, events manager, or housekeeping supervisor. The best hotel managers have superb customer service and conflict resolution skills, as well as great organization and multitasking abilities.

Tips to help you write your Hotel Sales Manager resume in 2024

   show your previous experience improving customer satisfaction scores.

When it comes to hotel management, making sure your guests are satisfied is one of the most important responsibilities you’ll have. So, to be considered for this role, make sure your resume highlights the previous experience you have with customer service and conflict resolution. Even better if you can highlight how you improved another property’s guest satisfaction rating.

   Demonstrate your hotel marketing expertise

Although this is not a marketing-centric position, many hotel managers are responsible for marketing their property to ensure reservations keep rolling in. As a hotel manager, you may be asked to think of new marketing campaigns. To get hired for this role, it will be important to highlight any experience you have using digital marketing tools to garner more bookings.

Skills you can include on your Hotel Sales Manager resume

Template 4 of 5: hotel sales manager resume example.

As the name suggests, this manager is in charge of the hotel's sales department. In this position, you would be working under a general manager. You will oversee the hotel’s marketing campaigns, and customer outreach strategies, among other tasks. Your goal is to maximize sales and profits. A strong sales background as well as a wealth of knowledge in the hospitality industry will be expected. Ensure your resume highlights both. Here is a strong resume sample.

   Use metrics to show your effect on the bottom line.

The core function of sales is to increase revenue for the hotel. Show recruiters how successful you have been at doing that by including metrics of how much you and your team were able to increase sales and thereby revenue under your leadership in previous positions.

   Highlight your marketing background.

Marketing is a huge part of how you attract customers to your hotels and thereby how you make sales. Being able to show in your resume that you are particularly skilled and experienced in marketing is a huge advantage for your application. This applicant has included their marketing coordinator position in their experience section. Include your marketing experience in your resume.

Template 5 of 5: Hotel Sales Manager Resume Example

Hotel sales managers are involved in the marketing of the hotel itself, and so it helps to indicate your ability to develop and implement successful marketing strategies. In this resume, the applicant references their marketing accomplishments alongside their ability to improve staff performance (including implementing CRM tools and educating the staff accordingly), giving the impression of overall capability when it comes to hotel brand management.

   Highlight marketing skills, especially those relevant to hotel management

Note how this applicant includes how they “implemented social media strategies that increased client interest by 20%” and attended more than 10 industry networking events with the net result of increasing sales by 20 percent. If you have similar accomplishments related to sales outreach, marketing, or developing campaigns (online and offline), you should include them to let hiring managers know that you won’t be slacking when it comes to promoting the hotel to gain business.

   Staff and team successes are included

This hotel sales manager includes their success at working with a variety of team members to improve the overall hotel performance, showcasing their well roundedness in hotel management. Their accomplishments include educating concierges, training staff, executing sales strategies with five national level sales managers, and working with hotel sales teams. To demonstrate that you have experience working with staff, sales teams, and team members at a variety of levels, you should opt to include any accomplishments that showcase your ability to lead.

We asked hiring managers at Marriott, Hilton, and Hyatt what they look for in a hotel manager resume. Based on their insights and our research, here are six tips to make your hotel manager resume stand out from the competition and land you an interview.

   Highlight your hospitality education and certifications

Many hotel manager positions require a degree in hospitality management or a related field. Be sure to prominently feature your education on your resume, including the degree earned, school attended, and graduation year.

In addition to formal education, certifications can also set you apart. Some examples of relevant certifications for hotel managers include:

• Certified Hotel Administrator (CHA)
• Certification in Hotel Industry Analytics (CHIA)
• Certified Hospitality Revenue Manager (CHRM)
• ServSafe Food Protection Manager Certification

   Quantify your hotel management achievements

When describing your hotel management experience, use specific numbers and metrics to quantify your achievements whenever possible. This helps hiring managers understand the scope and impact of your work.

Compare the following examples:

• Managed front desk operations
• Oversaw housekeeping staff

Instead, quantify your accomplishments like this:

• Managed front desk operations for a 500-room hotel, improving guest satisfaction scores by 15%
• Oversaw a housekeeping staff of 25, implementing a new cleaning system that increased efficiency by 20%

   Showcase your leadership and team management skills

Hotel managers are responsible for leading and coordinating teams across various departments. Emphasize your leadership abilities and people management skills throughout your resume.

Provide examples of how you have:

• Trained, motivated, and mentored staff
• Resolved conflicts and handled employee relations issues
• Collaborated with other departments to achieve hotel goals
• Implemented policies and procedures to improve team performance

Use strong action verbs like "led," "directed," "coached," and "united" to convey your leadership capabilities.

   Demonstrate your financial acumen

As a hotel manager, you'll be responsible for managing budgets, controlling costs, and driving revenue. Showcase your financial skills by including examples of how you have:

• Developed and managed departmental budgets
• Implemented cost-saving measures without sacrificing guest experience
• Optimized room rates and inventory to maximize revenue
• Analyzed financial reports to make data-driven decisions

Managed a $5M annual budget for a 250-room hotel, implementing cost-saving initiatives that reduced expenses by 10% while maintaining a guest satisfaction score of 95%.

   Tailor your resume to the specific hotel and position

Each hotel has its own unique brand, target audience, and priorities. Tailor your resume to align with the specific requirements and values of the hotel you're applying to.

For example:

• If applying to a luxury hotel, emphasize your experience in providing high-end, personalized service
• If the hotel caters to business travelers, highlight your expertise in meeting and event planning
• If the hotel is known for its sustainability efforts, showcase any eco-friendly initiatives you've implemented

Incorporate keywords from the job description to demonstrate your fit for the role.

   Include relevant certifications and language skills

In addition to hospitality-specific certifications, include any other relevant certifications or skills that may set you apart. For example:

• If the hotel has a strong international clientele, highlight your language skills
• If the hotel uses a specific property management system, mention your proficiency with that software
• If you have certifications in customer service, sales, or marketing, include those as well

Remember, the goal is to paint a well-rounded picture of your qualifications and demonstrate how you can contribute to the hotel's success in various ways.

Writing Your Hotel Manager Resume: Section By Section

  header, 1. put your name on its own line.

Your name should be the most prominent part of your resume header. It's how hiring managers will identify and remember you.

Put your name on its own line at the top of your header, and make sure it stands out:

Avoid combining your name with your contact details or title on the same line:

• John Smith | Hotel Manager | [email protected]

2. Include your professional title

Including your professional title in your resume header can give hiring managers immediate context about your background and level of experience. For a hotel manager role, you might use titles like:

• Hospitality Manager

Place your title below your name, either on its own line or grouped with your contact details. For example:

John Smith Hotel Manager [email protected] | 555-123-4567 | New York, NY

3. Use a professional email address

Your email address is one of the key pieces of contact information to include in your resume header. But make sure it's professional and appropriate. Use an email with your name in a simple format:

• [email protected]

Avoid outdated email providers or addresses that are too casual or unprofessional:

It's worth setting up a new professional email account if needed - first impressions matter.

  Summary

A resume summary for a hotel manager is optional, but it can be a great way to provide additional context about your experience and qualifications that may not be immediately apparent from the rest of your resume. It's especially useful if you're changing careers or have a lot of experience in the industry. However, avoid using an objective statement, as it's outdated and doesn't provide value to the hiring manager.

When writing your summary, focus on your most relevant skills, experience, and accomplishments. Use metrics and specific examples to back up your claims, but avoid duplicating information that's already in your resume. Keep it concise and objective, and tailor it to the specific hotel manager position you're applying for.

To learn how to write an effective resume summary for your Hotel Manager resume, or figure out if you need one, please read Hotel Manager Resume Summary Examples , or Hotel Manager Resume Objective Examples .

1. Highlight your leadership and management experience

As a hotel manager, your ability to lead and manage a team is crucial. Use your summary to showcase your leadership skills and experience.

• Experienced hotel manager with 10+ years of leadership experience in luxury and boutique properties
• Proven track record of leading cross-functional teams to deliver exceptional guest experiences and achieve revenue goals

Avoid generic or vague statements that don't provide specific examples of your leadership abilities.

• Hardworking hotel manager with experience leading teams
• Results-driven leader with a proven track record of success

2. Showcase your industry expertise and knowledge

Hotel managers need to have a deep understanding of the hospitality industry and stay up-to-date on the latest trends and best practices. Use your summary to highlight your industry expertise and knowledge.

Hospitality professional with 15+ years of experience in hotel operations, revenue management, and guest services. Extensive knowledge of industry trends and best practices, with a track record of implementing innovative strategies to drive guest satisfaction and profitability.

Avoid using jargon or buzzwords that may not be familiar to the hiring manager. Instead, focus on specific areas of expertise that are relevant to the hotel manager role.

3. Tailor your summary to the specific hotel and position

Every hotel is unique, with its own brand, culture, and guest demographics. Tailor your summary to the specific hotel and position you're applying for to show that you're a good fit for their needs.

For example, if you're applying for a hotel manager position at a luxury resort, highlight your experience in high-end properties and your ability to deliver exceptional guest experiences.

• Luxury hotel manager with a proven track record of creating memorable guest experiences and driving revenue growth in 5-star properties

On the other hand, if you're applying for a position at a budget hotel chain, focus on your ability to optimize operations and control costs.

• Experienced hotel manager with a track record of streamlining operations and reducing expenses while maintaining high guest satisfaction scores in economy and midscale properties

  Experience

The work experience section is the heart of your resume as a hotel manager. It's where you showcase your career journey, key accomplishments, and the skills that make you the perfect fit for the job. Let's break down the essential steps to writing a compelling work experience section that will impress hiring managers and land you an interview.

1. Focus on your most relevant experience

When writing your work experience section, prioritize the positions that are most relevant to the hotel manager role you're applying for. This could include previous hotel management experience, hospitality industry roles, or positions that required similar skills such as leadership, customer service, and problem-solving.

For example, if you're applying for a hotel manager position and you have previous experience as an assistant manager or front desk supervisor, make sure to highlight those roles prominently in your work experience section. On the other hand, if you have experience in an unrelated field, consider minimizing or omitting those positions to keep the focus on your most relevant qualifications.

2. Highlight your key accomplishments with metrics

As a hotel manager, your resume should demonstrate your ability to drive results and make a positive impact on the properties you've managed. One of the most effective ways to do this is by using metrics to quantify your achievements.

Here are some examples of how you can incorporate metrics into your work experience section:

• Increased hotel occupancy rate by 15% through targeted marketing campaigns and exceptional guest service
• Reduced employee turnover by 20% by implementing a comprehensive training program and fostering a positive work environment
• Generated $500,000 in additional revenue by introducing new premium room categories and upselling strategies

By using specific numbers and percentages, you give hiring managers a clear picture of the value you can bring to their hotel.

3. Showcase your leadership and management skills

As a hotel manager, your leadership and management abilities are crucial to your success in the role. Make sure your work experience section highlights your experience in managing teams, delegating tasks, and resolving conflicts.

Here are some examples of how you can showcase your leadership and management skills:

• Managed a team of 50+ employees across multiple departments, ensuring smooth daily operations and exceptional guest service
• Developed and implemented standard operating procedures to streamline hotel processes and improve efficiency
• Collaborated with cross-functional teams to plan and execute successful events, conferences, and weddings

Avoid simply listing your responsibilities without demonstrating your leadership capabilities. For example:

• Responsible for managing hotel staff
• Handled guest complaints and issues

Instead, focus on how you led your team to success and the positive outcomes you achieved.

4. Demonstrate your industry knowledge and expertise

Hotel managers are expected to have a deep understanding of the hospitality industry and stay up-to-date with the latest trends and best practices. Use your work experience section to showcase your industry knowledge and expertise.

For example, you can mention:

• Experience with specific hotel management software, such as PMS (Property Management Systems) or CRM (Customer Relationship Management) tools
• Familiarity with industry-specific regulations, such as health and safety protocols or labor laws
• Participation in professional development courses or certifications relevant to hotel management

By demonstrating your industry knowledge, you show hiring managers that you have the skills and expertise needed to excel in the role and drive success for their hotel.

  Education

The education section of your hotel manager resume should be concise and highlight your most relevant qualifications. It's an opportunity to showcase your knowledge and skills that are directly applicable to the role. Follow these tips to create a compelling education section that will catch the attention of hiring managers.

1. List your highest degree first

Start your education section with your highest degree, such as a bachelor's or master's degree in hospitality management, business administration, or a related field. If you have multiple degrees, list them in reverse chronological order.

Here's an example of how to format your degree:

Bachelor of Science in Hospitality Management University of XYZ, City, State Graduation Date: May 2018

2. Include relevant coursework

If you're a recent graduate or have completed courses directly related to hotel management, consider including a list of relevant coursework. This can help demonstrate your knowledge and skills to potential employers.

However, avoid listing every course you've taken. Instead, focus on those that are most relevant to the hotel manager role, such as:

• Hospitality Financial Management
• Hotel Operations
• Customer Service Management
• Event Planning and Management

3. Highlight industry certifications

In addition to your formal education, include any industry certifications you've earned that are relevant to hotel management. These certifications can demonstrate your expertise and commitment to professional development.

Some examples of certifications to include:

• Certified Hospitality Housekeeping Executive (CHHE)

4. Keep it concise for senior-level positions

If you're a senior-level hotel manager with extensive work experience, your education section should be brief and to the point. Hiring managers will be more interested in your professional accomplishments than your educational background.

Here's an example of what to avoid:

Bachelor of Science in Hospitality Management University of XYZ, City, State Graduation Date: May 1995 Relevant Coursework: Hospitality Financial Management, Hotel Operations, Customer Service Management, Event Planning and Management

Instead, keep it simple and concise:

Bachelor of Science in Hospitality Management, University of XYZ

Action Verbs For Hotel Manager Resumes

The right action verbs can help frame your accomplishments in an impressive light and leave a positive impression on recruiters. A hotel manager’s resume should discuss their experience using direct and vivid language. The action verbs should frame you as a leader and also as a multi-functional professional.

We have compiled a few action verbs that highlight the functions of a hotel manager. Use them where appropriate in your resume.

• Spearheaded
• Orchestrated
• Implemented

For a full list of effective resume action verbs, visit Resume Action Verbs .

Action Verbs for Hotel Manager Resumes

Skills for hotel manager resumes.

To win an interview for the job you’ve been eyeing, your resume needs to show that you are capable of successfully completing all the functions of the job. Your skills section is the right place to clearly list your most relevant hard skills.

A hotel manager has a wide range of responsibilities that span multiple departments. As such their skill set must be equally diverse. You will want to list skills that relate to departments like housekeeping, food & beverage, and finances, just to mention a few. Here is a list of relevant skills that you can add to your resume’s skill section to impress recruiters.

• Hotel Management
• Hospitality
• Hospitality Management
• Food & Beverage
• Front Office
• Pre-opening
• Rooms Division
• Revenue Analysis
• Customer Service
• Guest Service Management
• Reservations
• Restaurant Management
• Housekeeping
• Event Management
• Opening Hotels
• Hotel Booking
• Banquet Operations

How To Write Your Skills Section On a Hotel Manager Resumes

You can include the above skills in a dedicated Skills section on your resume, or weave them in your experience. Here's how you might create your dedicated skills section:

Skills Word Cloud For Hotel Manager Resumes

This word cloud highlights the important keywords that appear on Hotel Manager job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more 'important' it is.

How to use these skills?

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12 Hotel Manager Resume Examples for 2024

As a hiring manager, I know a strong hotel manager resume opens doors. This article offers proven examples and strategic advice. Learn how to highlight your management skills and hospitality experience. We'll focus on key achievements and industry terms like 'guest satisfaction' and 'revenue management.' Use this guide to show potential employers you're the right fit for managing their hotel.

• 01 Nov 2024 - 1 new section (Show leadership on your resume) added
• 21 Sep 2024 - 1 new resume template (Director of Hotel Revenue Management) added
• 26 Aug 2024 - 1 new section (Showcase leadership growth) added

  Next update scheduled for 16 Nov 2024

Here's what we see in top hotel manager resumes.

Show Impact With Numbers : Strong resumes show results with numbers. You should include how you increased occupancy rates by 20% , reduced operational costs by $50,000 , improved customer satisfaction scores to 4.5/5 , or boosted revenue by 10% yearly.

Match Your Skills With The Job Description : Include on your resume the skills you have that are also in the job description. Some important ones for hotel managers are revenue management , budgeting , property management systems , hospitality software , and event planning . Choose the ones that match your abilities.

Highlight Adaptability To Technology : Show you can adapt to new technology. Hotels now use advanced systems. Include phrases like implemented online check-in or upgraded booking system to demonstrate this.

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Hotel Manager Resume Sample

Find out how good your resume is.

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Want to know if your resume stands out to hotel employers? Our resume scoring tool gives you a clear picture of your application's strength. It checks for key elements that hiring managers in the hospitality industry look for when reviewing candidates for management roles.

Upload your resume now to get an unbiased assessment. You'll receive a score and specific feedback on how to improve your chances of landing interviews for hotel management positions.

Education section positioning

If you have been working in hospitality for some years, list your experience first. This shows you have practical skills in managing hotels. Your education section can follow after your work history. For new graduates, put your education at the top. Include your degree and any courses related to hospitality or management.

For those with recent higher education in a relevant field such as hospitality management, place this education first. It explains any gaps in employment and showcases your dedication to the industry.

Highlight unique skills

Show skills specific to managing a hotel, like understanding of booking systems or guest services. Focus on your ability to work with a team and handle daily operations. These details make it clear why you fit the role.

Also, include any experience with budgeting or event planning in the hotel. Highlighting these skills shows knowledge that is unique to the hospitality industry and essential for managing a hotel.

Front Desk Supervisor Resume Sample

Ideal resume length.

As a hiring manager, experience has shown that the most fitting resumes for hotel managing positions are concise. You should aim for a one-page document if your experience in hospitality and managing hotels is under a decade. This helps you present your most relevant skills and achievements without overwhelming the reader.

For seasoned professionals with extensive experience, a two-page resume can be appropriate. Ensure that key accomplishments in leadership, operations management, and customer service are easy to find. Highlight your ability to oversee a hotel's success and ensure guest satisfaction at the top of the first page. Remember, clarity is key, and every line should add value.

Assistant Hotel Manager Resume Sample

Show industry involvement.

In hospitality, involvement in industry organizations stands out. Include membership in groups like the hospitality association or any hotel management networks. This shows commitment to the industry.

Also, list any industry awards or recognitions you have received. This adds to your credibility. Make sure these are recent to show your ongoing involvement and success in hospitality management.

Executive Housekeeper Resume Sample

Beat the resume scanner.

When you apply for a hotel management job, your resume might first be read by a computer program called an Applicant Tracking System (ATS). Here's how you can make a resume that the ATS will notice:

• Use keywords like 'guest satisfaction' and 'revenue management' because these are terms often used in the hotel industry. Make sure they fit naturally into your work experience.
• Format your resume with clear headings for sections like 'work experience' and 'education'. This helps the ATS find the information it needs.

Remember, simple, straightforward resumes work best with these systems. Be clear about your role in improving hotel operations and how you manage staff. This shows you understand the key parts of being a hotel manager.

Hotel Manager with Revenue Management Specialization Resume Sample

Customize your work history.

To get the job as a hotel manager, make sure you show the right experience on your resume. You need to match what you've done before with what the job needs. Talk about past jobs where you had to be in charge and make sure things ran smoothly. Your resume should show that you're ready to manage a hotel.

• Show times when you led a team. Write Managed a team of 15 staff in a busy city-center hotel .
• Write about when you improved something. For example, Increased guest satisfaction scores by 20% through revamped customer service training .
• Talk about times you handled money or budgets. You could write Managed annual budget of $500K with a focus on cost reduction, resulting in a 5% decrease in operating costs .

Hospitality Operations Director Resume Sample

Essential skills for your resume.

When you're applying for a hotel manager role, it's key to show your technical skills. Below is a list of skills you might include on your resume. Choose the ones that fit your experience and the job you want.

• Revenue management
• Inventory control
• Hotel operations
• Property management systems
• Customer relationship management (CRM)
• Staff training and development
• Housekeeping management
• Food and beverage knowledge
• Compliance and safety regulations

Include these skills in a dedicated section or weave them into your work history. This helps you get past automated screening tools that look for specific keywords. Remember, you don't need all these skills. Just choose the ones that best match your experience.

Use simple language to describe each skill. For example, 'Used property management systems to increase booking efficiency by 20%.' This shows your skill and its impact. Always tailor your resume to the job you are applying for.

Hospitality Director Resume Sample

Display impact with numbers.

When crafting your resume as a hotel manager, it's crucial to show concrete examples of your success. Using metrics can help you do this effectively. Metrics provide clear proof of your skills and the positive changes you've made in your past roles. Here are some ways to measure and express your impact:

• Include the percentage increase in occupancy rates under your management. Think about the strategies you used to attract more guests and how they translated into higher numbers.
• Show your ability to manage finances by indicating any reduction in operating costs you achieved. Reflect on negotiations with vendors or changes in energy usage that saved money.
• Mention any increase in guest satisfaction scores . Review feedback or surveys that show improvements.
• Detail any growth in revenue per available room ( RevPAR ). Calculate the difference in earnings before and after your initiatives.
• Express how you improved team efficiency by reducing the average time to clean rooms or handle check-ins, using a time saved percentage.
• State any decline in customer complaints due to your management. Look at records that track guest issues and how they have decreased.

Remember, even if you're unsure about the exact numbers, you can estimate based on records and experiences. The point is to show that you understand what matters in hotel management and can quantify your effectiveness in these areas.

Regional Hotel Director Resume Sample

Show leadership on your resume.

When you're applying for a role in hotel management, showing evidence of your leadership skills is key. Think about any moments when you've guided a team or taken charge of a project. It's not just about having the title of a leader, but also about the impact you've made.

Consider the following ways to highlight your leadership:

• Include any roles where you've been responsible for a team, even if it wasn't in an official manager position. This could be as simple as 'Led a team of 5 housekeeping staff to improve room turnover times by 20%'.
• Mention times you've been promoted. For instance, 'Promoted from front desk agent to front desk supervisor based on strong performance in customer service and team leadership'.

These examples show that you have experience in taking the lead and being recognized for your good work. Remember, it's about the actions you've taken and the results of those actions.

Hospitality General Manager Resume Sample

Showcase leadership growth.

When crafting your resume, highlighting your growth into leadership roles is crucial. You want to demonstrate your ability to take on responsibility and lead a team effectively. Think about the times you've been in charge of a project or guided your colleagues.

• For instance, if you started as a front desk agent and now oversee the hotel's entire guest services team, make sure to detail this progression.
• Include specific achievements, like 'Led a team of 15 staff members, improving customer satisfaction ratings by 20% over two years.'

Even if you're unsure about your leadership experiences, consider times when you've trained new staff or managed schedules. These are also valuable examples of leadership.

• Use phrases like 'Spearheaded employee training program, cutting onboarding time by 30%.'
• Remember to quantify your impact where possible, as numbers speak louder than words on a resume.

Director of Hotel Revenue Management Resume Sample

When crafting your resume, it's crucial to show how you've grown into leadership roles. This not only proves your ability to lead but also your potential for future growth. Think about the moments in your career where you took charge or moved up the ranks.

• Include titles and positions that display your progress, such as 'shift leader,' 'assistant manager,' or 'head of housekeeping.' These show you've been trusted with increasing responsibility.
• Mention specific projects where you led a team, such as 'spearheaded a guest satisfaction initiative that increased positive reviews by 20%.'

Remember, even smaller signs of leadership are worth noting, like training new staff or organizing a staff schedule. These details paint a picture of your ability to manage and lead effectively.

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Hotel Manager Resume Examples and Templates

This page provides you with Hotel Manager resume samples to use to create your own resume with our easy-to-use resume builder . Below you'll find our how-to section that will guide you through each section of a Hotel Manager resume.

What do Hiring Managers look for in a Hotel Manager Resume

• Hospitality Expertise: In-depth knowledge of the hospitality industry, including hotel operations, guest services, and industry trends.
• Leadership Skills: Strong leadership abilities to manage hotel staff, set service standards, and ensure a positive guest experience.
• Customer Service Focus: A commitment to providing exceptional customer service and addressing guest concerns promptly and effectively.
• Financial Acumen: Proficiency in managing budgets, revenue, and expenses to ensure the hotel's financial success.
• Problem-Solving: The capability to identify and resolve operational challenges, maintain guest satisfaction, and ensure a smooth operation.

How to Write a Hotel Manager Resume?

To write a professional Hotel Manager resume, follow these steps:

• Select the right Hotel Manager resume template.
• Write a professional summary at the top explaining your Hotel Manager’s experience and achievements.
• Follow the STAR method while writing your Hotel Manager resume’s work experience. Show what you were responsible for and what you achieved as a Hotel Manager.
• List your top Hotel Manager skills in a separate skills section.

How to Write Your Hotel Manager Resume Header?

Write the perfect Hotel Manager resume header by:

• Adding your full name at the top of the header.
• Add a photo to your resume if you are applying for jobs outside of the US. For applying to jobs within the US, avoid adding photo to your resume header.
• Add your current Hotel Management position to the header to show relevance.
• Add your current city, your phone number and a professional email address.
• Finally, add a link to your portfolio to the Hotel Manager resume header. If there’s no portfolio link to add, consider adding a link to your LinkedIn profile instead.
• Bad Hotel Manager Resume Example - Header Section

Rayna 682 Fifth St. South Plainfield, NJ 07080 Marital Status: Married, email: [email protected]

• Good Hotel Manager Resume Example - Header Section

Rayna Walton, Plainfield, NJ, Phone number: +1-555-555-5555, Link: linkedin/in/johndoe

Make sure to add a professional looking email address while writing your resume header. Let’s assume your name is John Doe - here is a formula you can use to create email addresses:

• [email protected] - [email protected]
• [email protected] - [email protected]
• [email protected] - [email protected]
• [email protected] - [email protected]
• [email protected] - [email protected]
• [email protected] - [email protected]

For a Hotel Manager email, we recommend you either go with a custom domain name ( [email protected] ) or select a very reputed email provider (Gmail or Outlook).

How to Write a Professional Hotel Manager Resume Summary?

Use this template to write the best Hotel Manager resume summary: Hotel Manager with [number of years] experience of [top 2-3 skills]. Achieved [top achievement]. Expert at [X], [Y] and [Z].

How to Write a Hotel Manager Resume Experience Section?

Here’s how you can write a job winning Hotel Manager resume experience section:

• Write your Hotel Manager work experience in a reverse chronological order.
• Use bullets instead of paragraphs to explain your Hotel Manager work experience.
• While describing your work experience focus on highlighting what you did and the impact you made (you can use numbers to describe your success as a Hotel Manager).
• Use action verbs in your bullet points.

Assistant Hotel Manager Resume Example

Assistant Hotel Manager

• Collaborating closely with the Hotel Manager to ensure the day-to-day operations run smoothly.
• Serving as the main point of contact for all service providers, such as Housekeeping and maintenance, while monitoring stock levels and costs. Overseeing inventories as per guidelines and assisting in the preparation of monthly closings.
• Ensuring the implementation, execution, and enhancement of AMX quality standards, while adhering to provided guidelines.
• Holding responsibility for the Front Office team, including recruitment and team member development, in partnership with the Human Resources department.
• Motivating staff, creating a pleasant and safe work environment, and fostering effective teamwork within the team.
• Leading regular individual and team meetings, promoting skill and knowledge development through training and on-the-job exchanges.
• Ensuring that all work equipment is maintained in good condition and that the necessary information is readily available.

Hotel Manager Asisstant Resume Example

Hotel Manager Asisstant

• Ensure effective task planning and distribution among all employees at your establishment.
• Conduct regular checks on tasks performed by department heads and all employees, including maintenance, cleanliness, reservations, and customer service.
• Ensure compliance with reception and cleanliness standards for the establishment's category, as well as adherence to the standards of the affiliated brand, and provide excellent customer management.
• Actively address reservations identified in periodic reports from the control office, reservations issued by the police headquarters during safety commissions, and any other actions related to compliance.
• Perform minor repairs when possible; otherwise, arrange for service providers to address maintenance issues.
• Manage the preparation and execution of various quality controls related to the establishment's operations.
• Facilitate internal meetings and maintain communication with customers.
• Lead recruitment efforts, provide training, motivate, supervise, offer guidance, and promote the development of your team.
• Conduct semi-annual and annual assessment interviews with your direct employees, set objectives, and support them in achieving their professional goals.
• Oversee the welcoming and integration of new staff members.

Hotel Manager Resume Example

Hotel Manager

• Collaborated with all Head of Departments to oversee various aspects of hotel management.
• Managed and provided training to the Front Office Staff, ensuring their competence and professionalism.
• Ensured the delivery of exceptional and friendly guest services.
• Implemented standard operating procedures in alignment with brand standards and legal requirements.
• Enhanced and streamlined communication processes between the Front Office and other hotel departments.
• Strategically adjusted room rates to optimize revenue per available room and implemented effective upselling programs.
• Addressed maintenance issues, staff shortages, equipment needs, and oversaw renovation projects.
• Maintained 24-hour availability for on-call support to address urgent problems and emergencies.
• Took overall responsibility for managing the hotel's operations, ensuring its smooth and efficient functioning.
• Overseeing all aspects of hotel operations, including sales and marketing.
• Implemented a balanced scorecard approach to long-term strategic planning.
• Provided strategic and operational support and mentoring to Heads of Departments (HODs).
• Successfully promoted two internal staff members to HOD positions.
• Fostered a culture of customer service excellence among hotel staff, leading to improved customer satisfaction scores.

Hotel Manager Assistant Resume Example

Hotel Manager Assistant

• Developed and retained expertise in customer service.
• Acquired reservation management skills.
• Enhanced my understanding of sales techniques and marketing strategies.
• Developed creative problem-solving abilities.
• Assisted the general manager during periods of increased autonomy and accountability.
• Improved my oral and written communication skills through interactions with clients and guests.
• Gained experience in report writing, including detailed descriptions for the HR department.
• Assisted the hotel manager in overseeing daily operations.
• Engaged with customers to resolve issues and address concerns using lean management techniques.
• Developed an understanding of regulatory and industry standards related to construction and safety.
• Recruited, trained, and supervised staff members.
• Managed budgets and financial records.
• Planned maintenance work, events, and room bookings.
• Addressed customer complaints and queries.
• Promoted and marketed the business.
• Ensured compliance with health and safety legislation and licensing laws.
• Managed procurement activities, including buying, supplier management, and price negotiations.
• Monitored safety and regulatory compliance.
• Planned and supervised employees.
• Developed relationships with regular customers to promote top customer service standards.
• Set up hotel operations, including staff training, procurement, and room inspection. Coordinated with contractors and suppliers to meet the opening date.
• Successfully completed Critical Path items for all departments.
• Responsible for maximizing revenues and achieving budgeted EBITDA.
• Prepared property budget and forecasts.
• Set goals, conducted competitive surveys, managed reservations, and compiled reports.
• Conducted coaching and counseling sessions, performance evaluations, and prepared documentation for performance improvement plans and disciplinary actions.
• Prioritized guest satisfaction and ensured hotel and guest safety and security.
• Implemented preventive maintenance, risk management, and crisis management protocols.

Pool and Hotel Manager Resume Example

Pool and Hotel Manager

• Managed room bookings and reservations through various channels, including booking.com and phone calls.
• Worked with documents related to guest reservations and payments.
• Registered individuals and groups interested in swimming training or aqua fitness.
• Conducted cleanliness checks of rooms to ensure they met quality standards.
• Provided information to guests regarding available services and pricing.

Top Hotel Manager Resume Skills for 2023

• Hotel Operations Management
• Guest Services Management
• Revenue Management
• Staff Supervision and Training
• Hospitality Industry Knowledge
• Customer Service Excellence
• Budgeting and Financial Management
• Reservation Systems (e.g., PMS)
• Room Inventory Management
• Housekeeping and Maintenance Coordination
• Front Desk Operations
• Food and Beverage Management
• Event and Banquet Planning
• Inventory Control
• Sales and Marketing Strategies
• Online Reputation Management
• Quality Assurance and Standards Compliance
• Hospitality Software (e.g., CRS, RMS)
• Contract Negotiation and Vendor Management
• Employee Scheduling
• Staff Recruitment and Retention
• Guest Relations and Problem Resolution
• Health and Safety Compliance
• Facility Maintenance and Upkeep
• Pricing and Rate Strategies
• Concierge Services
• Employee Training and Development
• Marketing Campaigns and Promotions
• Social Media and Online Presence
• Customer Feedback Analysis
• Revenue Forecasting
• Performance Metrics and KPIs
• Energy Efficiency Initiatives
• Property Inspections
• Staff Motivation and Recognition
• Crisis Management and Response
• Event Coordination and Planning
• Food Safety and Hygiene
• Sustainable Practices
• Menu Development and Pricing
• Multilingual Communication
• Hotel Security Protocols
• Market Research and Competitor Analysis
• Public Relations
• Customer Loyalty Programs
• Restaurant and Bar Operations
• Property Renovation and Refurbishment
• Accessibility Compliance
• Customer Surveys and Feedback
• Cultural Competence

How Long Should my Hotel Manager Resume be?

Your Hotel Manager resume length should be less than one or two pages maximum. Unless you have more than 25 years of experience, any resume that’s more than two pages would appear to be too long and risk getting rejected.

On an average, for Hotel Manager, we see most resumes have a length of 2. And, that’s why we advise you to keep the resume length appropriate to not get rejected.

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Hotel Manager Resume Sample

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Work Experience

• Maintain a solid working relationship with the Hotel Owners and participate in Owner’s meetings
• Able to aid in the development of existing personnel and assist in the recruitment of new employees
• Implement action plans to correct problems identifies in Operations Standards Surveys (e.g. Richey and Employee Opinion Surveys) Educate Department Managers and Assistants on an on-going basis as to cost controls and the financial performance of the hotel
• Ensure appropriate and effective focus on business objectives on a day-to-day basis, while contributing to the strategic development and leadership of the hotel aligned with the General Manger’s vision and company goals
• Implements and manages hotel's daily quality process including: goal communication, staff member empowerment, compliance to Product and Performance, service recovery and problem prevention. Disseminates feedback from comment cards, guest satisfaction and service failure measurements and coaches accordingly
• Visually observe staff performance and conduct various evaluations such as room inspections, coordinate action plans in areas found deficient. Track progress follow-up to ensure all areas meet or exceed established standards
• Organize, conduct and/or participate in scheduled meetings held throughout the hotel and coordinate efforts to provide proper follow-up on action items established at each meeting
• Formulate and issue proper responses to guest letters written to the hotel. Investigates incidents detailed within letters with the appropriate departments, takes corrective action if necessary, writes back to the guest with the results of the investigation and offers a possible solution
• Coordinate all assignments delegated from the General Manager's office and follow-up on successful completion of same
• Analyze and approve or reject forecasts and budgets (monthly, annual or five year) based on criteria from the corporation, General Manager, and/or current projects. Review and approve allowances, paid outs, petty cash and employee entertainment checks
• Analyze monthly statement of operations and prepare written comments regarding the monthly statement of operations for the General Manager's review
• Organize and Chair meetings in General Manager's absence, such as staff meeting
• Assist in the administration of succession planning
• Coordinate major capitol projects involving various departments and provide guidance until project completion
• Assist the Hotel Leadership Team in supporting and directing the activities of Rooms and / or F&B Divisions
• Anticipate guest’s needs, respond promptly, and acknowledge all guests, however busy and whatever time of day
• Monitor GSS and respond to guest comments as appropriate
• To coordinate and manage the day-to-day operations of the hotel
• To monitor all standards in the hotel to ensure they are in place and enforced
• To ensure all Four Seasons Hotel Policies and Procedures are followed and all areas of the hotel are appropriately staffed to handle demand periods and that staff are well trained, polite and conduct themselves in a professional manner
• Represent the General Manager in his absence
• Lead and manage the day to day operations of the Resort ensuring all service standards are followed
• Oversee the operations functions of the hotel

Professional Skills

• Assist in leading capital plans and asset management initiatives, including working with owners to maintain or improve the property’s market leadership position
• Excellent organizational skills and ability to multi-task and prioritize in a fast-paced environment
• Strong communication, coaching, mentoring, negotiation and mediation skills; is able to articulate compelling ideas
• Proven business acumen with good financial and analytical skills (e.g., ability to analyze P&L statements, develop operating budgets, forecast)
• Excellent people management, communication, time management and organizational skills are essential
• Strong organization and people leadership skills
• Proven leadership skills in a hotel/resort environment

How to write Hotel Manager Resume

Hotel Manager role is responsible for leadership, business, analyze, health, mentor, payroll, compensation, trading, accounting, security. To write great resume for hotel manager job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For Hotel Manager Resume

The section contact information is important in your hotel manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your Hotel Manager Resume

The section work experience is an essential part of your hotel manager resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous hotel manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular hotel manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Hotel Manager resume experience can include:

• Good communication skills (verbal, listening, writing, presentation)
• Good problem solving skills, encouraging new innovations where appropriate
• Hands on leadership skills that fosters a positive Hyatt culture resulting in a team that is inspired to achieve results
• Solid working experience within the Rooms Division
• Experience in evaluating business trends, developing and successfully implementing new operational programs and strategies that enhance business performance
• Strong financial acumen, including operational control systems, budgeting and forecasting techniques

Education on a Hotel Manager Resume

Make sure to make education a priority on your hotel manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your hotel manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Hotel Manager Resume

When listing skills on your hotel manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical hotel manager skills:

• Demonstrated business acumen and decisive strategic planning and execution skills to effectively and quickly react to a changing commercial landscape
• Outstanding inter-personal skills and an ability to connect with people at all levels to drive successful relationships
• Possesss strong commercial acumen, with experience in increasing profitability
• Manage multiple priorities and rapid changes, whilst maintaining both the guest and employee experiences
• Establish excellent working relationships with all stakeholders and ensure effective lines of communication
• Excellent experience working in a customer focused environment, preferably in a luxury sector of hospitality environment

List of Typical Experience For a Hotel Manager Resume

Experience for assistant hotel manager resume.

• Dynamic personality with proven leadership skills to motivate, coach and further develop a strong existing team
• Proven leadership skills in a hotel/resort environment ideally
• Clearly demonstrate to guests and colleagues a commitment of luxury service standards through the effective implementation and delivery of LQA Standards
• Self-confident, proactive and able to prioritize and make effective decisions
• Experienced interacting with Hotel owners, whilst managing and delivering expectations

Experience For Overnight Hotel Manager Resume

• Good understanding of procurement functions, pricing strategies as well as sales & marketing methods
• Develop strong relationships with guests including regular and VIP guests while also resolving guest complaints where needed
• A proven track record of building working relationship with the Hotel Owners and leaders throughout the property
• Ensure that meetings are well planned, result-orientated and produce effective outcomes
• Previous experience as an Inn Keeper, General Manager or like role
• Experience in a Forbes 5-star standards environment
• Proven track record of hands on operational leadership with a keen eye for details
• Planning on meeting and upgrading the standards within the hotel

Experience For Eam-hotel Manager Resume

• Providing senior leadership by developing and assuming key management responsibilities
• Managing balanced scorecard performance, implementing and complying with all company policies and brand standards
• Liaising with the DOSM with regards to setting strategy for Rooms and F&B
• Coordinating with the HRD recruitment and training plans
• Overseeing sales and marketing initiatives,
• Responding to guests inquiries and resolving concerns

Experience For Assistant to the Hotel Manager Resume

• Reading, writing and oral proficiency in English and Mandarin language
• Reading, writing and oral proficiency in the English and Spanish language mandatory
• Implementing departmental strategies and action plans in accordance with the hotel’s strategic and sales plans
• Planning yearly revenue targets
• Projecting business opportunities in order to increase revenue
• Ongoing financial reports review to analyze budget, revenue and profitability targets and take action as needed
• Supervising all Rooms Departments
• Interfacing with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction

Experience For Dual Hotel Manager Resume

• Managing Profitability and Departmental Budgets
• Managing Property Operations
• Working knowledge of hospitality software databases
• Leading Property Operations Teams
• Assist in leading, directing and managing all hotel operations including, but not limited to, hotel budgeting and forecasting & strategic planning
• Manage hourly and management colleagues through scheduling, payroll, training, coaching, evaluating and hiring
• Contributes in installing and monitoring cash management programmes including inventories and receivables
• Perform various employee functions, including hiring, terminations, counseling and discipline, and employee relations

Experience For Hotel Manager Resume

• Heavy lobby presence meeting and greeting guests. Ensuring initial interaction is positive and guest needs are exceeded
• Assist in leading, directing and managing all hotel
• Adapt quickly to the changing needs of a challenging and exciting environment. Ability to implement innovation is required
• Work alongside the team, leading by example. Monitoring performance and ensuring the team are confident and prepared
• Some knowledge of how to utilize a personal computer for the purpose of storing, developing and analyzing information
• A working commercial understanding including revenue management, ecommerce and sales
• Makes recommendations pertaining to hotel policies and services, and resolve occupants’ complaints while supporting all customer service programs
• In close cooperation with the InterContinental Hotel Manager supervises the Shared Services divisions: Housekeeping, Engineering, Risk, Quality & Leisure
• Active participation in budgeting and forecasting to maximize hotel revenue and profits
• Monitor ordering, cost, quality and consistency on a daily basis ensuring financial performance and control
• Leads the team through the pre-opening phase ensuring the timely delivery of all standards, on time and on budget
• Provides direction and oversees the operation of all hotel activities, including strategic planning, development, and quality of services
• Answers inquiries pertaining to hotel policies and services, and resolve occupants’ complaints while supporting all customer service programs
• Acts according to the hotel’s emergency procedures and directs hotel personnel and guests during an emergency
• Attend whatever scheduled meeting which make sense in order to keep informed of what is happening at the hotel
• Is responsible for the perfect functioning of all equipment by establishing a preventive maintenance program
• Serve as multi-department head for Hotel Operations including but not limited to Food & Beverage, Front Office, Spa, Housekeeping, Retail and Rooms Operations
• Assist the Cluster General Manager in directing and coordinating all operational departments
• Responsible for developing and implementing strategies to maximize sales and profits of hotel
• Represent division and hotel with all dealings and opportunities in following Hotel’s Collective Bargaining Agreement
• Protect and enhance the value of all hotel assets through appropriate programs in maintenance, security, housekeeping through the capital budgeting process
• Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets and achieve required operating results
• Thorough understanding of profit and loss management, Hotel Operations, marketing and management of activities
• Supervise the front office staff, cash control for agents, staffing, and guest services during the overnight shift
• Maximize hotel profitability by ensuring the team generate revenue opportunities while enhancing efficiencies throughout the operation
• Ensure accuracy of groups, rooming lists, billing, amenities, arrivals, etc
• Full understanding of Social Media: Facebook, YouTube, Twitter, etc
• Oversee the operations functions of the hotel, including but not limited to Food and Beverage and Rooms Division
• The HM manages all Rotor Lodge departments – Front Desk, Liquor Store, Shop, Bar, Kitchen, Housekeeping and Maintenance
• Regularly updating the Area GM on all operations achievement and key issues
• Monitors applicable laws and regulations, including Health & Safety, and ensures compliance
• Monitors purchasing practices to ensure compliances with IHG® policy and procedures
• Assist overseeing daily work assignments of Front Office staff
• Confidently communicates their vision for the hotel and inspires the team in the delivery of the DoubleTree essence – Simply Welcoming
• Attends and participates in all Planning Committee meetings, operations meetings and events
• Responsible for the day-to-day operation of the front office, housekeeping, PBX, wardrobe and valet

List of Typical Skills For a Hotel Manager Resume

Skills for assistant hotel manager resume.

• Solid experience in a compatible luxury hotel with proven track record in business acumen
• Good communication skills and sense of responsibility
• Proven leadership skills, results oriented
• Broad business view, solid business acumen obtained from a strong understanding of hospitality
• Strong understanding of Yield Management, key revenue metrics and a proven ability to exceed revenue / profit targets
• Possess English language skills both written and oral for guest correspondence and departmental guidance

Skills For Overnight Hotel Manager Resume

• Prior hotel management experience in the Middle East as well as in Europe & US
• Acute business management and sound leadeship skills are essential
• Well rounded experience across all hotel departments with a passion for guest experience and product services with
• Very strong commercial mind-set with strong abilities for revenue generation
• Proven leadership experience in a customer focused environment
• A strong understanding of hotel operations and administration to include, budgeting, forecasting, human resources, sales & marketing
• Proven record of co-ordinating and leading multiple departments to work towards achieving targeted GOP, CES & Guest satisfaction scores
• Demonstrates success in evaluating risks and developing proactive strategies and plans to mitigate business issues

Skills For Eam-hotel Manager Resume

• Proven ability managing P&L's and managing budgets
• Strong financial acumen, with 2 years or more with budgeting and forecasting
• Big energy with a passion for skiing, hiking, and the mountains, as well as a strong appreciation for the CMH culture and legacy
• Good command in speaking Cantonese or Mandarin and fluent in speaking English
• Experience developing standards and operating procedures
• Maintain productivity within the department with effective scheduling and staffing levels

Skills For Assistant to the Hotel Manager Resume

• Proven success in talent management (hiring and development)
• Has demonstrated the ability of building high performance operation teams
• Demonstrates ability to deliver results under difficult trading conditions, and shows capability when faced with complexity and ambiguity
• Is sophisticated and refined, personally involved in creating unique and exceptional experiences
• Experience in the position of Executive Housekeeper/ Housekeeping Manager or Front Office Manager
• Experience in managing a team of 80 or more employees in a 4 or 5 star hotel
• Previous opening experience in Asia Pacific
• Create positive, appropriate, effective and sustainable working relationships with a diverse group of people at all levels in all circumstances
• Experience in the management operations, sales and marketing, or related professional area

Skills For Dual Hotel Manager Resume

• Experience managing owner relationships
• A clear understanding of hotel industry is necessary as well as analytical capabilities, experience in study cases and market research
• Experience in a hospitality EAM or Director of Operations in a 5 star upscale or Luxury setting
• A strong and known reputation within the hospitality industry and an extensive external network of key contacts within the relevant operating market
• Proficient knowledge of MS Office software to include Excel, Word and PowerPoint required, along with experience in Kronos or other timekeeping systems

Skills For Hotel Manager Resume

• Check and monitor staffing in all areas to ensure optimal guest experience
• Experience as Hotell Manager or Director of Operations within a similar quality hotel
• International Experience as Hotel Manager within a similar quality hotel
• Experience as General Manager or Director of Operations within a similar quality hotel
• Demonstrate brand citizenship by maintaining compliance with all required brand and service standards, and license agreement mandates
• Leverages system-wide expertise and resources where possible in order to incorporate best practices and deliver services on a cost effective basis
• Prepares and operates within the constraints of the residences’ Annual budget
• Hotel Management experience in a similar quality hotel
• Work on a team that is built on mutual respect, collaboration, excellent service
• Experience in a position with similar managerial capacity
• Operations manager / limited service GM with 5+ years of progressive experience in hotel industry
• Able to develop and maintain effective relationships with both internal and external stakeholders
• For Golf and Country Club Hotels: previous experience in the Leisure Market
• Work experience as Assistant Director of Finance or Chief Accountant
• Progressive career in Housekeeping in an international hotel with at least 5 years experience in a similar role
• Front Office Manager or Executive Lounge Manager experience is required
• Has international hospitality work experience
• Strong operational background in either rooms division or food & beverage
• Proven ability to manage and influence multiple owners simultaneously
• Excellent eye for detail and the ability to think outside of the box
• Or more of progressive senior management hotel experience (typically with Hyatt)
• Experience in a senior role in a hotel rooms or food & beverage area
• Previous experience with Labor Relations in an union environment
• Hotel management/supervisory experience
• Large resort management experience required
• Previous experience as a Hotel Manager or Executive Assistant Manager is essential
• Demonstrated ability to deliver the financial goals of the hotel
• 5 star and/or 5 Diamond property experience
• Experience as Front Office Manager and/or Director of Rooms in a 4 or 5 star, 400 rooms or more hotel
• Strong ability to identify and manage emotions in oneself and empathize with the emotions of others
• : 3-5 years of experience in operations e.g.Front Office, Housekeeping, Guest Service and Reservations
• Demonstrates cultural adaptability
• Experience in Asia is an advantage
• A second or third language skill at a spoken level is considered an asset
• Excellent knowledge of core hotel operations and of the luxury hospitality industry
• Display strong work ethic and team work
• : 2-4 years previous experience in hotel management
• Strong background of Food & Beverage operations and concepts in a multi outlet operation with large banqueting facilities

List of Typical Responsibilities For a Hotel Manager Resume

Responsibilities for assistant hotel manager resume.

• Assist Regional Operations/General Manager in the development, implementation and monitoring of financial and operational plans for the hotel which support the overall objectives of the company. Provide regular direction and oversee hotel operations as follows
• Proven track record of success in achieving revenue and service objectives
• Maintain a strong knowledge of local market(e.g.: demand generators, competitor strategy and community impact/involvement opportunities)
• Inspires the team to deliver exceptional customer experiences – every guest, every time
• Operate hotel manually in the event of a system or power failure
• Contract with third-party vendors to consolidate purchasing for operating supplies and FF&E
• Manages service delivery in all areas ensuring excellent service from point of entry to departure

Responsibilities For Overnight Hotel Manager Resume

• Is responsible for providing innovation and renewal in the hotel’s guest experience, with particular focus on rooms & F&B
• Ensure regular & effective communication (e.g. Huddles) with the hotel team to achieve / maintain a high level of trust & engagement
• A strong and developed operational background, preferably in Food & Beverage would be advantageous
• Experience in high volume, high occupancy hotels with large Food and Beverage facilities
• Previous experience in the same or similar role within the Hospitality Industry
• Be comfortable operating with developing processes and procedures and playing a part in establishing ways of working
• Deliver regular rolling forecasts with supporting commercial focus insight back up
• Manage ongoing profitability of your hotel, ensuring revenue and guest satisfaction targets are met and exceeded
• Fluent in Japanese writing and speaking is required

Responsibilities For Eam-hotel Manager Resume

• Handles owner’s complaints by following the instant pacification procedure and verifying guest satisfaction
• Responsible for overseeing the coordination of group sales and bus patrons
• Review operating expenses and revenue in all Hotel departments
• Oversee the instruction and training of supervisors in procedures and methods to follow in customer relations and general efficiency within their departments
• Communicate with other department managers to provide smooth working relations between departments

Responsibilities For Assistant to the Hotel Manager Resume

• Ensure cleanliness and standards are being maintained in all public areas, guest rooms and corridors
• Provide info to call center on upcoming events and promotions
• Attend operational line ups at least once a week (Housekeeping, Front Desk, Culinary and Banquets)
• Forecasts funding needs and develop budget to reach short, intermediate, and long-range goals
• Participate in financial activities of hotel such as setting room rates
• Develop, maintain, and participate in training programs for staff to ensure efficient operations
• Responsible for safety and security of the asset. Coordinate with security team and all departments to ensure all systems are functioning
• Handles any emergencies that might arise protecting associates, guests and asset in the process. Interact with local authorities as needed

Responsibilities For Dual Hotel Manager Resume

• Assists in serving guests in any service departments as needed
• Familiar with both PMS and POS and through knowledge of Hilton operating systems
• Communicate all information regarding shift activities to proper individuals with notations on actions taken along with required follow up
• Collects in-room dining menu hangers and ensures guest corridors are clear of room service trays and other items
• Develop an empowered team through coaching, leadership and delegation
• Inspire all teams to deliver consistent levels of service within the Novotel Brand and advocate a guest passion while increasing operational productivity

Responsibilities For Hotel Manager Resume

• Some travel is required for training, conferences and recruitment
• Have an opportunity to engage in diverse and challenging work environment
• Previous exposure to Catering and/or Rooms Sales
• Manage the daily hotel operations which includes Rooms, Food & Beverage, and Engineering
• Establish a common purpose working within a highly diverse team
• Responsible for short and long term planning and the management of the operations in the front and back of the house
• Develop and recommend the budget, marketing plans and objectives and manages within those approved plans
• Hospitality related courses such as wine tasting, food preparation, fine cuisine and food safe are an asset
• Creates an environment that provides employees with the tools, training and environment they need to deliver the service brand behavior and teamwork
• Able to resolve conflicts guests, supervisor and employee while demonstrating professionalism always
• Works with direct reports to determine areas of concern and establishing ways to improve the departments' financial performance
• Is fully accountable for the execution of the operating plan of the hotel and the consistent implementation of brand or regional initiatives
• Reviews financial reports and statements to determine how the hotel / departments are performing against budget
• Creates and maintains customer-driven operations, empowering hotel staff to excel in superior customer care
• Coordinates internal training and development programs
• Ensure all hotel policies and procedures are fully implemented in all departments, including safety, emergency guidelines, etc
• Built a top performing management team
• Develop, implement and monitor team member succession planning to ensure future bench strength
• Oversee any salary, disciplinary or staffing/human resources related actions in accordance with company rules and policies
• On property parking options
• Preferably working knowledge of the Lebanese market
• Successful track record of creating positive associate and customer relations
• Grasp, bend, stoop, push or pull heavy loads, and lift and/or carry or otherwise move packages, boxes, and luggage weighing up to 75 lbs
• Develops and implements operating procedures and standards that support employees’ in their effort to deliver Yes I Can! service and teamwork
• Stand, walk and/or sit while continuously performing job functions for an 8 hour shift
• Complimentary Dry Cleaning
• BC Serving it Right
• High-level proficiency in Microsoft Office including Outlook, Excel, and Word
• Dry cleaning benefits
• Direct and support operational needs to ensure compliance with the hotel’s Annual Budget and Strategic Plan
• Ensure the hotel’s mission and culture is communicated to every associate
• Participates in the development of the hotel’s business strategies

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