case study on online reservation system

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Online Railway Ticket Reservation System

Online Railway ticket reservation is very useful nowadays. This is very important to design a good-working system software for ticket booking and related transactions. To design it, full-track documentation of models(ER, DFD, Class, Use-case, Activity, Sequence) is required as per as software development is concerned. 

Features of the System:

The Reservation system should contain the following features: 

• If a passenger wants to reserve ticket(s), firstly, he/she has to log in to the Railway system with valid credentials. Then, the passenger has to provide his/her details with the date of the journey, names of the passengers and their details, origin station details, destination station details, and the class type of the required ticket(s).
• The Railway Reservation System will provide the available Train-list, and Seat-availability, via-details.
• To book a ticket passengers can pay through online/offline mode. After successful payment of the ticket fare the System will generate the ticket and PNR no. will be given to the passenger. The System also keeps the payment details and sends them to the system Admin.
• The Passenger can check PNR status (confirmed, RAC, waiting list) by entering the PNR no. into the Reservation system.
• The Reservation system should store all train details, fare details (by zone, class, and date wise), PNR no, date of trains, etc. This maintenance should be controlled by the Admin. 
• The System also has refund rules which have a date of reservation, ticket fare, and refundable percentage. The passenger can simply cancel the ticket(s) by entering the PNR no and a cancel ticket request. After cancelation, the Admin will pass the refundable amount to the System and the System will give the refundable amount to the passenger.

Required Diagrams:

Entity Relationship(ER) Diagram:   

ER diagram displays the relations between the various entities(classes and their attributes) stored in the database.  ER diagrams are very important for any database project. This diagram shows the communication between entities and their attributes.

The above ER diagram illustrates the key information about the railway reservation system, including entities like PAX_info, Login_credentials, Ticket_reservation, refund_rule, via_details, train_fare, Train, Seat_availability, Class, Zone, station, pay_info. This diagram also shows the relationships between entities.

Entities and their attributes are:

PAX_info: Attributes of PAX_info entity are  Passenger_id  (primarykey) ,SRL_no ,PAX_name ,PAX_age ,PAX_sex ,fare,seat_no.

• Login_credentials: Attributes of Login_credentials entity are login_id(PK) , password.
• Ticket_reservation: Attributes of Ticket_reservation entity are PNR_no(pk),to-date, from-date, to-km, from-km, to-station, from-station, Train_code.
•   Refund_rule: Attributes of  refund_rule entity are to-time, from-time, refundable-amt.
• via_details: Attributes of via_details entity are Details_id(PK), Train_code, via_station_code, km_from_origin, Reach_time.
• train_fare: Attributes of train_fare entity are to-date, from-date, to-km, from-km, Fare, Class_id.
• Train: Attributes of Train entity are Train_code(PK), Distance, Train_name, Start_time, End_time, Start_station_code, End_station_code, Frequency.
• Seat_availability: Attributes of Seat_availability entity are Train_code, Class_code, and Number of seats.
• Class: Attributes of Class entity are Class_id(PK), coach_prefix, class_code, Class_name, seat_per_coach.
• Zone: Attributes of Zone entity are zone_id(PK), Zone_name,Zone_code.
• Station: Attributes of station entity are Station_id(PK),Station_code,station_name, zone_id.
• Pay_info: Attributes of Pay_info entity are payment_id(PK), pay_mode, amount, pay_date, srl-no, PNR_no, inst_type, inst_amt.

Relationships between Entities:

• One-to-one relation: PAX_info to login_credentials , PAX_info to refund_rule, Train to Via_details, Class to train_fare, PAX_info to pay_info.
• Many-to-one relation: PAX_info to ticket_reservation, Zone to the station, Class to seat_availability.
• Many-to-many: Train to the station, Train to class. 

Data-Flow Diagram(DFD):  

This diagram represents various operations by dataflow movement.

• Level 0 DFD:

• Level 1 DFD:

Class Diagram:  

These diagrams describe the operation and attributes of a class with imposed constraints in the system. In this article the classes to be considered are ‘payment’, ‘train’, ‘passenger’, ‘ticket’, ‘railway reservation system’, ‘admin’. The description of the classes is given below.

Use-Case Diagram:  

By using use case diagrams, the interactions between a system and the users within that system will be represented.

Use-Case Descriptions:

The relationship between the actors and the use cases of the online Railway reservation system is given below–>

• Passenger Entity: Use cases of passengers are login, ticket availability, Filling the form, Book ticket, Canceling ticket, and Refund money.   
• Railway Reservation System: Use cases of the Railway Reservation System are login, ticket availability, Fill the form, Book ticket, Cancel ticket, and Refunding money.   
• Admin: use cases of Admin are Print ticket, refund money. Admin also controls the whole Railway Reservation System in different cases.

Activity Diagram:  

This diagram shows the flow of processes from one to another activity.

Sequence Diagram:  

This diagram shows how and in which order a group of objects works together in a system. This is an interactive diagram and this is mostly used by software developers.

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What is an Online Reservation System and why do you need it?  

An Online Reservation System is a software you can use for managing reservations for your service. Be it a pool, fitness center, gym, yoga studio, or a parks & recreation center an Online Reservation System allows all kinds of service businesses to accept bookings and appointments online and manage their phone and in-person bookings with ease.

Basically, an online reservation system allows a potential customer to book and pay for a service directly through a website. That means from the moment a customer decides they want to book a slot for your service (be it an in-house class or online appointment) to choosing a date, picking a time, and paying for the booking, membership management, everything is handled online! It greatly reduces the workload on your staff and removes the opportunity for double-bookings.

This article's purpose is to help you understand online booking systems a little better, how they can help your business and how to know if it's right for you.

Why should you use an online reservation system?

We now live in a world where almost everything is practically inseparable from the internet, businesses topping the list. It's now crucial that every business has a recognizable online presence, no matter its sector. Not only does modern technology help businesses get found online, but it also helps them easily convert visits into revenue through an online reservation system.

Here are the reasons why you should consider putting an online booking system for your service business in place:

It increases your bookings

One of the most significant benefits of an online reservation system is that they are always open for business. You can accept bookings 24/7, so your customers don't have to wait until the next day to make a reservation or worse, turn to one of your competitors. Clients have the convenience to book when it's right for them, and you collect bookings while you sleep. Plus, bookings can be made at their own convenience from the comfort of their home. Eliminate the need to call up the facility to ask for details or go to one and struggle to find a suitable slot to book. Your business can keep its calendars full throughout the year!

Read How an Effective Scheduling system is crucial for your business. 

It saves time

Online reservation system helps you do more with less by delegating the booking-related tasks to an automated platform. A reservation system enables you to automate notifications to your clients. Once you have your business set up on the platform, you won't have to call your guests for reminders or send follow-up emails, which also means a drastic reduction of no-shows, and you don't lose out on your income! All of this runs in the background, so you and your staff can focus on providing the best experience to your clients.

Read How to Automate your business operations with Omnify and Zapier.

It increases the efficiency of your operations

Customers today expect instant gratification, and an online reservation system can help you provide it. Nobody in this day and age has the patience to wait at the front desk! Booking software can help you manage your waitlist . No more long queues at the front desk or having to say "one moment" to a customer waiting for you to get off the phone again! Avoid confusions that come with bookings, and automate everything with booking software with a waitlist management feature. 

Take your business global 

If there is anything we have learned in the year 2020, a physical facility should not stop one from running a business. With everything going online, businesses, too, have shifted. An online booking system provides the ability to integrate with video conferencing apps such as Zoom or Google Meets. 

The virtual set-up means you clients from all around the world can book your services!

Read How Omnify can help host Online sessions. ‍

It gets smarter insights into your business

A booking software keeps track of each reservation and every detail that goes with it. You can use reports to find what kind of bookings are making you the most money, get a better understanding of who your typical customer is, and have accurate insights into your cash flow. An online booking software gives you the ability to make data-driven decision s and grow your business.

It puts you a step ahead of your competition.

There's a multitude of businesses out there who have a website and are listed on Google, but only a few have an online booking system in place. By having an online reservation system, you're one step ahead of the game, tipping the scales in your favor when prospects research and compare your capabilities against your competitors.

Of course, the presence of an online booking system itself is not enough to make or break the sale. You still need to make sure the other aspects of your site (like imagery, for example) are in the best shape to minimize the number of visitors that bounce off it. 

Conclusion: Should you use an online reservation system?

When evaluating software, you should always consider the initial investment, both time and money, and the potential benefit to your company. With a booking system, there is a learning curve. But the best booking software company should provide you with all the support you need to get started. And with everything you gain, we think it's a no-brainer.

Online booking systems are both increasing the present and future of bookings for all kinds of businesses. Today, they're safer, easier, and cheaper than ever for businesses to run, and for customers- they're an expectation if they're visiting a website. So, in truth, the question should be, why wouldn't you use an online reservation system?

With more of us than ever browsing, booking, and buying online, it makes superb business sense. As businesses increasingly move to mobile, online reservation systems allow both customers and businesses alike to make their bookings easier and on the road.

Omnify: A One-Stop Solution for all your Booking and Reservation Needs

Omnify isn’t just another booking and reservation software. It is the world's simplest and most affordable software. Omnify helps service businesses grow faster by providing a Personalised Service Store instead of just another booking page. With a comprehensive suite of features such as Easy Booking, Family Sharing, Check-ins Client Portal, Automated emails and Advanced Reporting, Omnify is designed to take the work out of management so you can focus on delivering high-quality services. If your business already has a website, then reservation software even provides a booking plugin. All you need to do is attach it to your current WordPress website & automate bookings.

In fact, Omnify’s customers increased their bookings by 30% in the first month itself! Don’t believe us, hear it from Jim Fraser, CEO of Pool Management Group -

“When Covid-19 hit and lower pool capacities were required for social distancing, we needed a reservation platform. After evaluating several systems, we chose Omnify and recommended this platform to all our partners!”

Not convinced? Schedule a DEMO to know more.

Author : Rowena Gungon, Ambassador at Delesign .

Related Readings:

• How to set up an online booking system on your website? 
• Why You Need an Online Reservation System for Your Pools
• New Checkins View: Manage Visitors and Attendees in one place

This article shows the importance of an Online Reservation System like Omnify to help businesses manage bookings, workflow and deliver high-quality services.

- Related posts

Redefine member experience with insider tips, best practices, and productivity hacks on scheduling and business management.

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Eat App for

How it works

Case Study: Increasing Online Bookings & Streamlining Restaurant Operations

Wapalapam is an Indian Ocean Eatery, located on the foothills of the beautiful Le Morne Brabant mountain in Mauritius. Known for its perfect setting and for turning a culinary experience into a memorable occasion, the unique and authentic restaurant was started by the famous Snowboarding World Cup champion, Rok Flander, and his wife, Gabriella in 2016.

Introduction

The power couple transformed an old Bank into a shabby chic-looking restaurant, offering guests the special opportunity to eat local Indian Ocean food off the more than 100 years old wooden tables and chairs - an ambiance that fits perfectly with the beautiful environment of the UNESCO, protected by the Le Morne Brabant mountain area. 

And to top it all off, the Wapalapam duo joined forces with founder and author, “Aquacasia, Culinary Jewels of the Indian Ocean,” Chef Willibald Reinbacher to create a new culinary concept, which offers an unforgettable mix of authentic and artisanal offerings, “capturing the heart and soul of each island’s love of food.” Each year, the magnificent restaurant grows from stretch to stretch, giving guests from around the world a unique, and unforgettable experience. Subsequently leading them to branch out with a second location in Port Louis in 2021. So, how do they do it? 

In February 2021, owners Rok and Gabriella started using Eat App to help them manage their online bookings and operations in general. Today, the restaurant has seen an increase in online bookings, which helped them get back into the swing of things, after the visible decrease in restaurant reservations during the dreadful Covid-19 pandemic. The restaurant received 241% more reservations during December and January 2022, compared to February 2020 which was the best month pre-pandemic. 

We spoke to Restaurant Manager Gloria Reinbacher to tell us a bit more about how they manage to increase their bookings and seat guests faster on a daily basis. “We started using Eat App to have better follow up and record on reservations,” she says. It was also important for Gloria and the staff at Wapalapam to give guests the opportunity to make reservations online, plan and have a clear record of reservations. 

When it comes to Eat App, Gloria mostly uses our software to assist her with ongoing reservations and seating of guests. “Planning the setup [of the restaurant], ensuring staff are on duty, monitoring all bookings for our different outlets, ensuring smooth operation in general” are a few other important tasks Gloria is responsible for at Wapalapam restaurant.  

1. Increasing online bookings 

Firstly, let’s review how Wapalapam restaurant managed to increase its online reservations and increase their turnover rate. Eat App, conveniently helps you set up your booking widget on your online platforms such as your website, Google, Facebook, and Instagram increasing your online bookings by 57%; and best of all, the covers generated through these widgets are completely free of charge. Restaurants like Wapalapam are also completely in charge of their own reservation channels, which means they have full control over accepting or declining incoming bookings they receive online. “Eat App is practical. I believe it [the software] did increase online bookings,” Gloria says. 

2. Building a guest database

The guest that made a reservation at Wapalapam through the booking widget is then automatically added to the guestbook along with their reservation history and contact details in case they visit again. For Gloria and the staff of Wapalapam, this has been a game-changer. They now spend less time of the day writing out details of every single guest making reservations. “We save paper, that’s for sure. We also spend less time with staff on the phone,” Gloria says. 

After you’ve automatically collected your guest database, restaurants are able to use the valuable information and send guest marketing emails and SMSs. “Creating data helps contact clients in advance for changes and future booking/marketing,” she says. “This information is important for feedback, no-shows, etc,” Gloria adds.

When it comes to improving the guest experience, Gloria mentions this is essential for restaurants. “Loyal customers are important for all businesses as they are going to give genuine feedback and recommendations,” Gloria says. The manager of Wapalapam also went on to say the feature she would recommend using to help increase guest loyalty is the “contact record and reservation system” built into Eat App. 

With this important guest information, restaurants can easily: 

• Offer guests special discounts during non-peak hours.
• Access powerful guest and reservation reports to better understand your business.
• Improve guest loyalty and engagement with automated guest segmentation and email marketing tools.
• Restaurants are also able to collect continuous customer feedback with automated online surveys.

3. Streamline reservations & set up your shifts

Once Wapalapam has received online bookings they use Eat App’s reservation software and table management system to confirm or cancel the reservation. They also have the option to add any notes about the reservation in the system for staff members to view when these guests arrive.

A few examples of how the Notes feature of Eat App can be used:

• To inform your staff of the daily specials
• To let your staff know that a big group is coming for a birthday party and to have the tables ready
• To communicate if a certain dish is out of stock

This feature not only helps the restaurant to create a better guest experience but also helps give staff full control over managing the reservations.

Senior Content Manager at Eat App

Elana Kroon used to work in restaurants before becoming a journalist and expert restaurant industry content creator at Eat App.

Reviewed by

Nezar Kadhem

Co-founder and CEO of Eat App

He is a regular speaker and panelist at industry events, contributing on topics such as digital transformation in the hospitality industry, revenue channel optimization and dine-in experience.

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DESIGN AND IMPLEMENTATION OF AN ONLINE AIRLINE RESERVATION INFORMATION SYSTEM

Airline Reservation Systems (ARS) used to be standalone systems. Each airline had its own system, disconnected from other airlines or ticket agents, and usable only by a designated number of airline employees. Travel agents in the 1970s pushed for access to the airlines' systems. Today, air travel information is linked, stored, and retrieved by a network of Computer Reservations Systems (CRS), accessible by multiple airlines and travel agents. This report is a summary of the study that was undertaken to design and implement an airline reservation system. The airline reservation system designed in this project was developed using php, java script and html as the programming languages and MySQL as the database Management system. The researcher reviewed the literature of reservation systems in chapter two and explored the advantages and limitations of reservation system in real life situations. The researcher used interviews and questionnaire methods during the data collection phase, these data collection methods helped the researcher to better understand the existing system in use. Case tools and data flow diagram were used during the development process to simulate the process of airline reservation and ticket booking. The outcome of the study was an online airline reservation system tested and implemented in the case study Rwenzori Airlines to book, schedule and reserve flights.

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The proposed project is a computerized reservation and ticketing system. Specifically, the project pertains only in the Flightiness operation of booking a passenger and reserving a seat in a flight and provides a payment process that will generate ticket in the ticketing system. The related sub-system Hotel, Tour, and Car Reservation has a direct connection in the ticketing system of the project since that the system only reserves a passenger who wants to include a hotel, tour, or car reservation in relation to their flight reservation. The developers provide a short report of their data gathered in the next paragraphs. This is an important part of this section that will give the reader an idea of what is the project theme all about.

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Design and Implementation of Reservation Management System Case Study: Grand Ville Hotels

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Online Hotel Reservation System

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 Reservation  Eligibility

 According to the unified arrangement of the university, only new international students (including self-paying and scholarship students) who will study at Zijingang and Yuquan Campus can get access to on-line accommodation reservations.

 Students of other campuses should go to the reception desk of the dormitory building on that campus and check in directly on registration date. Students from the "International School of Medicine of Zhejiang University" can log in to http://service.ism.zju.edu.cn/ to complete accommodation application and the request for personal interest in dormitory arrangement within the designated time notified by the International School of Medicine. There will be notices on accommodation application and arrangement in mid-August 2024.

 Period of Reservation

 9:00 am, August 21 st , 2024 to 17:00 pm, August 27 th , 2024(Beijing Time, GMT+8)

 Login Instructions

 Website: http://dorm.zju.edu.cn

 User name: Application No. /Student ID No. (on the Admission Notice); if you do NOT have Application No., please visit the above website and query your username with your passport number.

 Password: The last six digits or letters of your passport number (e.g. if your passport number is A123456K, and then your password is 23456K). If you do NOT have a passport, then your password is 111111.

 Please refer to the attachment below to the detailed reservation procedures.

 Payment Instructions

 You are required to pay the full amount of the accommodation fee and the deposit (scholarship students only need to pay the deposit and no accommodation fee will be charged) when you reserve dormitory. The reservation shall NOT be valid unless the fee is paid fully and successfully.

 Only online payments are supported. You are required to hold AliPay account or bank card with logo such as UnionPay, Visa, Master or JCB. You should also assure the function of online payment of your bank card works and your card has sufficient balance.

 Some extra commission fee will be charged by the bank if you pay by the international credit card (Visa ， Master or JCB). No extra commission fee will be charged by Alipay or UnionPay card.

 The online payment should be completed within 48 hours after confirming the reservation, or the system will cancel your reservation automatically.

 You are recommended to use FireFox Explorer or Google Chrome to make reservation and pay the accommodation fee. You could refresh the webpage or change other web explorer in case of webpage errors.

 After finishing the payment, please wait patiently until the success webpage pops up. You should click “My Account” to confirm the completed order with a successful payment.

 Other Important Information

 As dormitory rooms are limited, if you fail to make on-line accommodation reservation in time, we will not be able to guarantee on-campus accommodation.

 You should be responsible for the housing by yourself if you arrive earlier than August 31 st .

 The University does not provide family accommodation.

 If the room you successfully booked cannot be accommodated due to special circumstances, a room with similar conditions will be arranged for you.

 Students with successful reservations are not allowed to change to other rooms except for some special cases.

 You could look up more information about on-campus accommodation in the help document on the reservation webpage. The participation of the reservation indicates you are fully aware of and accept all accommodation regulations and policies of ZJU and you are required to sign a housing contract with ZJU prior to the payment.

 If you have any question about accommodation reservation, you are welcome to contact [email protected] , +86-0571-87951816 (consulting hours :9:30am~11:30am, 14:30pm~17:30 pm)

 Attachment:

 1. Accommodation Reservation Procedures

• Address  ： International College Zhejiang University West District of Zijingang Campus 866 Yuhangtang Road Hangzhou, Zhejiang China
• Zip Code  ： 310058

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More connected users and devices creates more complexity. Cisco Security Cloud makes security easier for IT and safer for everyone anywhere security meets the network.

Deliver smarter, stronger security

Protect your organization across a multicloud environment, while simplifying security operations, improving scalability, and driving data-informed outcomes, powered by Cisco Talos.

Unlock better user experiences

Create a seamless experience that frustrates attackers, not users, by granting access from any device, anywhere, and adding more proactive security controls.

Deliver cost-effective defenses

Improve ROI by consolidating vendors, reducing complexity and integrating your security.

Strengthen security resilience

Unified, end-to-end protection maximizes value, minimizes risk, and closes security gaps everywhere to defend against evolving threats. Protect access, apps, and innovation across your network to secure your future.

Cisco Secure Firewall

Better visibility and actionable insights across networks, clouds, endpoints, and email allows users to respond confidently to the most sophisticated threats at machine scale.

Featured security products

Cisco hypershield.

A new groundbreaking security architecture that makes hyperscaler technology accessible to enterprises of all sizes and delivers AI-native security for modern data centers and cloud.

Cisco Secure Access (SSE)

A converged cybersecurity solution, grounded in zero trust, that radically reduces risk and delights both end users and IT staff by safely connecting anything to anywhere.

Detect the most sophisticated threats sooner across all vectors and prioritize by impact for faster responses.

Cisco Multicloud Defense

Gain multidirectional protection across clouds to stop inbound attacks, data exfiltration, and lateral movement.

Secure applications and enable frictionless access with strong MFA and more. Establish user and device trust, gain visibility into devices, and enable secure access to all apps.

Cisco Identity Services Engine (ISE)

Simplify highly secure network access control with software-defined access and automation.

Security Suites delivered by Cisco Security Cloud

Cisco User Protection Suite

Get secure access to any application, on any device, from anywhere. Defend against threats targeting users and deliver seamless access for hybrid work.

Cisco Cloud Protection Suite

Secure your apps and data with a powerful, flexible framework for a hybrid and multicloud world.

Cisco Breach Protection Suite

Secure your business by investigating, prioritizing, and resolving incidents through unified defense and contextual insights from data-backed, AI-powered security.

Customer stories and insights

Global partnerships fight to end child exploitation together.

"Marriott has long championed human rights and human trafficking awareness. Combating CSAM is an important extension of that work. The IWF provided the level of rigor we needed in a URL list, and Cisco's security technology provided the means to easily apply it."

Abbe Horswill, Director, Human Rights and Social Impact

Company: Marriott International

The NFL relies on Cisco

"From securing stadiums, broadcasts, and fans to protecting the largest live sporting event in America, the right tools and the right team are key in making sure things run smoothly, avoiding disruptions to the game, and safeguarding the data and devices that make mission-critical gameday operations possible."

Add value to security solutions

Cisco Security Enterprise Agreement

Instant savings

Experience security software buying flexibility with one easy-to-manage agreement.

Services for security

Let the experts secure your business

Get more from your investments and enable constant vigilance to protect your organization.

Sharpen your security insights

Cisco Cybersecurity Viewpoints

Set your vision to a more secure future with Cisco Cybersecurity Viewpoints. With specialized content from podcasts to industry news, you'll walk away with a deeper understanding of the trends, research, and topics in our rapidly changing world.