it service delivery manager resume

• Oversaw a team that successfully integrated CRM solutions across multiple client platforms, improving customer retention by 20%.
• Managed the end-to-end project lifecycle for a comprehensive IT infrastructure overhaul for a major financial institution, which resulted in a 15% reduction in operating costs.
• Developed and conducted Periodic Business Reviews, aligning digital transformation with client growth strategies, affecting a portfolio of over 25 high-value clients.
• Spearheaded the migration of server technologies for a medium-sized enterprise to a hybrid cloud environment, enhancing scalability and operational efficiency.
• Supervised the training and onboarding of over 200 end-users, fostering a smooth transition to a new Managed IT Complete Care program.
• Collaborated with cross-functional teams to deliver technology roadmaps and budget plans that aligned with clients' strategic goals, leading to a 10% increase in client satisfaction scores.
• Provided strategic IT leadership and guidance which supported the client expansion strategy, resulting in a 30% growth in client services.
• Managed infrastructure and operational budgets that led to a 25% cost savings through optimization of IT resources.
• Implemented robust disaster recovery solutions that decreased data recovery times by 40% during critical system failures.
• Led the team in deploying major server and network upgrades for enhanced data protection, achieving a 99.9% uptime rate.
• Coordinated closely with sales and engineering teams to ensure seamless service delivery of IT projects, thereby increasing repeat business by 18%.
• Directed a large-scale data center migration project, reducing operational expenses by 35% through strategic vendor partnerships and efficient resource allocation.
• Implemented a company-wide upgrade of network infrastructure, enhancing system performance and user productivity.
• Leading proactive network security measures, reducing security incidents by 50%.
• Developed and maintained high-quality technical documentation for IT processes and systems.

10 IT Service Delivery Manager Resume Examples & Guide for 2024

An IT service delivery manager ensures that IT services are delivered effectively and meet the needs of the organization. Highlight your experience in managing service level agreements, overseeing incident management processes, and leading cross-functional teams on your resume. Incorporate expertise in stakeholder communication, problem-solving, and project management to demonstrate your capabilities. Mention successful projects that improved service efficiency and any metrics that reflect your contributions to overall service quality.

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Education & Certifications

Resume Summary Tips

Additional Resume Sections

Key Takeaways

IT Service Delivery Manager resume example

As an IT service delivery manager, you may find it challenging to effectively showcase your diverse range of project management skills and technical expertise on a single-page resume. Our guide provides tailored strategies and examples that will help you succinctly highlight your accomplishments and make a strong impact with potential employers.

Find different IT service delivery manager resume examples to serve as inspiration to your professional presentation.
How to use the summary or objective to highlight your career achievements.
How to create the experience section to tell your story.
Must have certificates and what to include in the education section of your resume.

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Best practices for the look and feel of your IT service delivery manager resume

Before you even start writing your IT service delivery manager resume, first you need to consider its layout and format .

What's important to keep in mind is:

The reverse-chronological resume is the most widely used format to present your experience, starting with your latest job.
Your IT service delivery manager resume header needs to include your correct, professional contact details. If you happen to have a professional portfolio or an updated LinkedIn profile, include a link to it.
Ensure your resume is no longer than two pages - you don't have to include irelevant experience on your resume just to make it look longer.
Unless specified otherwise, submit your resume in the most popular format, the PDF one, as this will ensure your IT service delivery manager resume isn't altered.

Upload & Check Your Resume

Drop your resume here or choose a file . PDF & DOCX only. Max 2MB file size.

Bold the names of educational institutions and certifying bodies for emphasis.

The six in-demand sections for your IT service delivery manager resume:

Top one-third should be filled with a header, listing your contact details, and with a summary or objective, briefly highlighting your professional accolades
Experience section, detailing how particular jobs have helped your professional growth
Notable achievements that tie in your hard or soft skills with tangible outcomes
Popular industry certificates to further highlight your technical knowledge or people capabilities
Education to showcase your academic background in the field

What recruiters want to see on your resume:

Demonstrated experience in IT service management (ITSM) frameworks like ITIL (Information Technology Infrastructure Library) and a clear understanding of the ITIL service lifecycle.
A proven track record of managing IT service delivery teams, with an emphasis on successful project completion, service availability, and customer satisfaction.
Strong technical competencies and familiarity with a range of IT infrastructure components, including cloud services, network systems, and cybersecurity measures.
Excellent stakeholder management skills, including experience in negotiating service level agreements (SLAs) and managing relationships with external vendors and internal stakeholders.
Metrics-driven management approach with a proficiency in using service delivery KPIs to drive continuous improvement and reporting on service performance to senior management.

Essential tips for crafting your IT service delivery manager resume experience section

The experience section is indeed the core of your IT service delivery manager resume . It's where you present your past and current job roles. But how should you approach this crucial part?

A common error is treating the experience section as merely a list of job duties. Many candidates fall into the trap of detailing what they did without illustrating the impact of their actions.

To effectively write your IT service delivery manager resume experience section, consider these guidelines:

Emphasize your achievements, supported by concrete metrics such as percentages, revenue increases, or customer satisfaction rates;
Avoid using generic buzzwords like communication, hard work, or leadership. Instead, demonstrate how these skills added value in your previous roles;
Begin each bullet point with a strong action verb, followed by a skill, and then the result of your actions;
Tailor your resume for each job application by selecting the most relevant experiences, responsibilities, and successes.

We have an array of resume examples that illustrate how to optimally curate your IT service delivery manager resume experience section.

Orchestrated the successful migration of on-premises services to a hybrid cloud infrastructure for a global workforce of 5,000, improving system availability by 28%.
Implemented and managed a Service Level Agreement framework that improved vendor performance and reduced incident resolution times by 35% across key IT services.
Developed a comprehensive IT service catalog, which increased internal customer satisfaction scores from 70% to 93% through improved service clarity and accessibility.
Directed a cross-functional team of 30, encompassing network engineers, system administrators, and helpdesk specialists, achieving a 95% service availability rate.
Spearheaded the deployment of an IT Service Management (ITSM) platform, which streamlined incident management processes and reduced downtime by 22%.
Handled contract negotiations with key IT vendors, securing cost savings of $400,000 annually while maintaining service quality.
Launched a customer-centric IT support strategy that incorporated AI-driven chatbots, leading to a 30% decrease in support ticket volume.
Oversaw the integration of ITIL best practices into all IT service delivery processes, which enhanced operational efficiency by 40% over two years.
Managed a budget of $2.5 million for IT operations, consistently delivering projects under budget with an average of 10% remaining funds reallocated to urgent IT needs.
Developed and enforced IT policies and procedures that resulted in a 25% reduction in security incidents and a 50% improvement in audit compliance scores.
Lead the digital transformation project which improved operational efficiency and contributed to a 15% increase in business output.
Championed a customer service training program for IT staff which improved the customer issue resolution rate by 40%, enhancing overall customer satisfaction.
Cultivated a partnership with key business stakeholders to align IT infrastructure projects with strategic business initiatives, boosting productivity by 20%.
Conducted quarterly reviews of IT service providers, elevating service quality by negotiating performance-based terms.
Realignment of IT spending towards business-critical initiatives resulted in operational costs savings of 18% per annum.
Implemented a tiered service delivery model which optimized resource utilization and resulted in a 15% reduction in overhead costs.
Drove the adoption of a centralized IT service desk, reducing ticket resolution times by 25% and enhancing end-user satisfaction.
Led the IT infrastructure overhaul for North American operations, enhancing system performance and scalability to support a 30% increase in user base.
Instrumental in designing and launching a company-wide ITIL adoption strategy that decreased process variation and improved service delivery consistency.
Pioneered a cross-training initiative that broadened the skillset of the IT workforce, ultimately shrinking average project delivery timelines by 20%.
Managed critical IT projects, including a data center consolidation that improved data processing speeds by 40% and reduced related energy costs by 22%.
Leading the IT department's DevOps transformation, resulting in a 60% increase in deployment frequency and a 35% decrease in change failure rate.
Facilitated a shift to a proactive IT service model using predictive analytics, which cut unplanned downtime by 50% and improved end-user productivity.
Negotiated with technology suppliers to introduce flexible payment terms that aligned with business cash flow, saving the company approximately $250,000 annually.

Quantifying impact on your resume

Include the percentage of service level agreements (SLAs) consistently met or exceeded to demonstrate reliability and commitment to quality standards.
List specific figures regarding the reduction of downtime or outages to showcase efficient incident management and problem resolution skills.
Highlight the number of projects delivered on time and within budget to exhibit strong project management and financial stewardship.
Mention the scale of the IT infrastructure managed, such as the number of servers or workstations, to give a sense of the operational scope you are accustomed to.
Quantify the improvement in customer satisfaction scores to show a direct impact on user experience and client relations.
Detail the percentage of cost savings achieved through IT service delivery optimizations to illustrate your contribution to operational efficiency.
Report the growth percentage of the service delivery team under your management to underline leadership and team-building capabilities.
State the number and complexity of ITIL processes you have implemented or improved to emphasize your expertise in IT service management.

Action verbs for your IT service delivery manager resume

Guide for IT service delivery manager professionals kicking off their career

Who says you can't get that IT service delivery manager job, even though you may not have that much or any experience? Hiring managers have a tendency to hire the out-of-the-blue candidate if they see role alignment. You can show them why you're the best candidate out there by:

Selecting the functional skill-based or hybrid formats to spotlight your unique value as a professional
Tailoring your IT service delivery manager resume to always include the most important requirements, found towards the top of the job ad
Substituting the lack of experience with other relevant sections like achievements, projects, and research
Pinpoint both achievements and how you see yourself within this specific role in the IT service delivery manager resume objective.

Bringing your IT service delivery manager hard skills and soft skills to the forefront of recruiters' attention

Hard skills are used to define the technological (and software) capacities you have in the industry. Technical skills are easily defined via your certification and expertise.

Soft skills have more to do with your at-work personality and how you prosper within new environments. People skills can be obtained thanks to your whole life experience and are thus a bit more difficult to define.

Why do recruiters care about both types of skills?

Hard skills have more to do with job alignment and the time your new potential employers would have to invest in training you.

Soft skills hint at how well you'd adapt to your new environment, company culture, and task organization.

Fine-tune your resume to reflect on your skills capacities and talents:

Avoid listing basic requirements (e.g. "Excel"), instead substitute with the specifics of the technology (e.g. "Excel Macros").
Feature your workplace values and ethics as soft skills to hint at what matters most to you in a new environment.
Build a separate skills section for your language capabilities, only if it makes sense to the role you're applying for.
The best way to balance IT service delivery manager hard and soft skills is by building a strengths or achievements section, where you define your outcomes via both types of skills.

There are plenty of skills that could make the cut on your resume.

That's why we've compiled for you some of the most wanted skills by recruiters, so make sure to include the technologies and soft skills that make the most sense to you (and the company you're applying for):

Top skills for your IT service delivery manager resume:

ITIL Framework

Microsoft Azure

Cloud Computing

Network Management

Incident Management Tools

Monitoring Tools (e.g., Nagios, Zabbix)

Data Analysis Tools (e.g., Excel, Power BI)

Project Management Software (e.g., MS Project)

Communication

Problem-Solving

Team Collaboration

Time Management

Conflict Resolution

Adaptability

Customer Service Orientation

Critical Thinking

Negotiation

If you're in the process of obtaining your certificate or degree, list the expected date you're supposed to graduate or be certified.

Listing your education and certifications on your IT service delivery manager resume

Don't underestimate the importance of your resume education section . As it may hint at various skills (and experience) that are relevant to the job. When writing your education section:

Include only higher education degrees with information about the institution and start/end dates
If you're in the process of obtaining your degree, include your expected graduation date
Consider leaving off degrees that aren't relevant to the job or industry
Write a description of your education if it presents you with an opportunity to further showcase your achievements in a more research-focused environment

When describing your certifications on your resume, always consider their relevancy to the role. Use the same format to describe them as you would for your education. If you're wondering what the best certificates out there are for IT service delivery manager roles, check out the list below.

The top 5 certifications for your IT service delivery manager resume:

Project Management Professional (PMP) - Project Management Institute
ITIL Foundation Certificate (ITIL) - Axelos
Certified Information Systems Security Professional (CISSP) - (ISC)²
Certified ScrumMaster (CSM) - Scrum Alliance
Lean Six Sigma Green Belt (LSSGB) - IASSC or ASQ

If you happen to have plenty of certificates, select the ones that are most applicable and sought-after across the industry. Organize them by relevance to the role you're applying for.

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IT service delivery manager resume summary or objective? The best choice is based on your experience

If you're wondering about the relevancy of the resume summary or the resume objective to your IT service delivery manager application - here's the truth.

The summary and objective provide recruiters with your expertise and accomplishments at a glance, within an up-to-five-sentence structure.

The difference is that the:

Resume objective is also more focused on emphasizing your career goals. The objective is the perfect fit for (potentially more junior) candidates who'd like to balance their relevant experience with their career goals.
Resume summary can provide you with space to also detail the unique value of what it's like to work with you. IT service delivery manager candidates who have many noteworthy accomplishments start from the get-go with their summary.

Ensure that either type of resume introduction presents your IT service delivery manager expertise in the best light and aligns it with the job advert.

The more details you can provide with numbers, the more compelling your resume summary or objective will be.

Real-world IT service delivery manager candidates follow these frameworks in writing their resume summaries and objectives.

The end results are usually as such:

Resume summaries for a IT service delivery manager job

Seasoned IT service delivery manager with over 12 years of experience, adept at optimizing large-scale IT operations for Fortune 500 companies. Skillful in cloud services, ITIL framework implementation, and reducing system downtime by 38% through strategic planning and resource management.
Driven professional with 10 years in network administration now seeking to leverage extensive background in incident management and service enhancement as an IT service delivery manager. Proven track record in increasing customer satisfaction for tech startups by implementing user-centered service improvements.
Entering the IT service management field from a successful 8-year career in logistics, bringing transferable skills in vendor relations, complex problem solving, and process automation. Eager to apply background in operational efficiency to drive IT service excellence in a dynamic technology environment.
Transitioning from a 7-year tenure in healthcare administration to IT service delivery, where strong organizational and communication skills can be applied to enhance client satisfaction and team productivity in a tech-centric role. Excited to contribute to cutting-edge service solutions.
Seeking entry-level IT service delivery manager position to apply recent university degree in Information Technology and passion for quality service delivery. Enthusiastic about utilizing academic knowledge in network security and project management to facilitate seamless IT operations for clients and end-users.
Aiming to embark on an IT service delivery manager journey, armed with a robust set of skills in customer relationship management and technical support from hands-on experience in a high-paced tech retail environment. Motivated to expand expertise into a focused IT services setting.

Other IT service delivery manager resume sections to support your expertise and skills

Recruiters are always on the lookout for that IT service delivery manager candidate who brings about even more value to the role.

This can be either via their personality or additional accreditations they have across the industry.

Add to your resume any of the four sections that fit your profile:

Projects for your most impressive, cutting-edge work;
Awards or recognitions that matter the most;
Publications further building up your professional portfolio and accreditations;
Hobbies and interests to feature the literature you read, how you spend your time outside of work, and other personality traits you deem may help you stand out .

Key takeaways

The layout of your resume should take into consideration your professional background while integrating vital sections and design elements;
Highlight your most pertinent achievements for the role all through different sections;
Be very specific when selecting your certifications, hard skills, and soft skills to showcase the best of your talents;
Include within the top one-third of your IT service delivery manager resume a header and summary to help recruiters understand your experience and allocate your contact details. A skills box is optional, but it will help you align your expertise with the role;
Detail the full extent of your professional experience with specific bullets that focus on tasks, actions, and outcomes.

Looking to build your own IT Service Delivery Manager resume?

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IT Service Delivery Manager Resume Examples

Are you looking to write an effective IT Service Delivery Manager resume? Writing a resume can be a challenging task, especially if you don’t have experience in the field. However, with a little preparation and some helpful advice, you can create a resume that will help you stand out and get noticed. This guide will provide you with tips on how to write an effective IT Service Delivery Manager resume, along with examples to help you along the way. With these tips and examples, you can ensure your resume is well-structured and professionally written, showing employers that you have the skills and know-how to excel in the role.

If you didn’t find what you were looking for, be sure to check out our complete library of resume examples .

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IT Service Delivery Manager

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

Highly motivated, detail- oriented IT Service Delivery Manager with 8+ years of experience in leading and managing all aspects of IT projects, from planning, execution and delivery. Possessing extensive experience in developing and implementing IT strategies, I am skilled in the areas of project coordination and monitoring, risk management and process optimization. My core competencies include IT service delivery and management, technical consulting, process improvement, vendor management, and customer service.

Core Skills :

IT Service Delivery & Management
Project Coordination & Monitoring
Risk Management
Process Improvement
Vendor Management
Customer Service
Strategic Planning
System Design & Implementation

Professional Experience :

IT Service Delivery Manager – ABC Technologies, USA June 2016 – Present

Develop and implement IT strategies to meet business goals and objectives
Manage service delivery projects, ensuring on- time and high- quality completion
Monitor and track project performance and report to management on progress
Coordinate with stakeholders, vendors and third- party suppliers to ensure that all project requirements are met
Establish and maintain communication channels with customers and vendors to ensure customer satisfaction
Evaluate and improve current processes to ensure compliance with company standards and policies

IT Project Manager – XYZ Solutions, USA April 2012 – May 2016

Managed and led IT projects from initiation to closure
Developed detailed project plans, budgets and timelines
Coordinated with stakeholders, vendors and third- party suppliers to ensure timely delivery of project
Monitored and tracked project performance and reported to senior management on progress
Developed and implemented process improvement initiatives to optimize IT services

Education :

Master of Science in Information Technology – Harvard University, USA 2011 – 2012

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IT Service Delivery Manager Resume with No Experience

Recent college graduate with experience in project management and IT service delivery. Possess strong organizational, communication and problem solving skills, as well as an in- depth understanding of IT service delivery, customer service and resource management. Seeking to leverage my knowledge and experience to foster the successful delivery of IT services in a new role as an IT Service Delivery Manager.

Strong organizational and project management skills
Excellent communication and customer service skills
In- depth understanding of IT service delivery
Able to stay organized and manage multiple tasks
Ability to troubleshoot and problem solve quickly
Proficient in Microsoft Office Suite
Experienced in resource management

Responsibilities

Manage and oversee the delivery of IT services to ensure customer satisfaction
Develop and implement IT service delivery plans and processes
Monitor IT service delivery performance and report on progress
Ensure the successful completion of IT service delivery projects
Maintain relationships with key stakeholders and partners
Collaborate with the IT team to ensure quality standards are met
Resolve any IT service delivery issues quickly and efficiently

Experience 0 Years

Level Junior

Education Bachelor’s

IT Service Delivery Manager Resume with 2 Years of Experience

Highly organized, motivated and detail- oriented IT Service Delivery Manager with 2 years of experience in managing and delivering IT services in the IT industry. Skilled in managing multiple demands, developing and executing business strategy, establishing and maintaining customer relationships, and developing and monitoring service level agreements. Proven ability to lead and motivate teams to achieve company goals.

Customer Relationship Management
Project Management
Team Leadership
Service Level Agreement Monitoring
Problem- Solving
Business Analysis

Responsibilities :

Developed and maintained customer relationships, ensuring customer satisfaction and increased customer loyalty.
Developed and monitored service level agreements to ensure that agreed- upon customer service levels were consistently delivered.
Managed the implementation of IT service delivery projects, ensuring that projects were completed on time and within budget.
Led and motivated teams to achieve company goals, ensuring that all team members were effectively trained and equipped to do their job.
Implemented process improvements to streamline service delivery processes.
Conducted business analysis to identify areas of improved efficiency and cost reduction.
Developed and executed business strategies to ensure that customer service goals and objectives were achieved.
Resolved customer issues and complaints in a timely and effective manner.

Experience 2+ Years

IT Service Delivery Manager Resume with 5 Years of Experience

Highly organized, motivated and knowledgeable IT Service Delivery Manager with 5 years of experience in the industry. Proven ability to successfully manage the delivery of IT services, design and implement process improvements, and develop relationships with all levels of stakeholders. In- depth knowledge of IT service delivery process and service lifecycle models, including ITIL. Experienced in project management, problem solving, and developing best practices.

Service Delivery Processes
Developing Best Practices
ITIL Service Lifecycle
Client Relationship Management
System Analysis
Problem Solving
Managed the service delivery of IT services, ensuring the highest level of customer satisfaction.
Developed and documented IT service delivery processes and procedures, including change management, service level agreements, and incident management processes.
Assessed existing service delivery models and developed process improvement recommendations.
Managed IT projects from planning to completion, including budgeting, resource allocation and project scheduling.
Developed and implemented best practices for IT service delivery, ensuring that all service transactions were compliant with IT service delivery standards.
Monitored IT service ticket performance, including time to resolution and customer satisfaction.
Trained and mentored team members in IT service delivery processes and procedures.
Developed and maintained positive relationships with clients, vendors, and stakeholders at all levels.
Analyzed system issues and identified root cause using problem solving techniques.

Experience 5+ Years

Level Senior

IT Service Delivery Manager Resume with 7 Years of Experience

A seasoned IT Service Delivery Manager with over 7 years of experience in the IT sector. Possesses a deep technical knowledge of IT service delivery, and extensive experience in managing IT service portfolios. Proven track record of successful IT service delivery projects that have saved costs and increased efficiencies, as well as improved customer experience. Possesses excellent interpersonal and communication skills, and has the ability to motivate and lead a team.

IT Service Delivery
Budgeting and Cost Control
Client Relations
Team Building
Managed IT service delivery across all levels of the organization
Led projects to improve operational processes and efficiencies
Developed and maintained relationships with key stakeholders and vendors
Ensured IT services met customer expectations and SLAs
Monitored and tracked project timelines and budgets
Created reports on project progress and deliverables
Identified and resolved technical issues and risks
Managed team performance and conducted performance reviews

Experience 7+ Years

IT Service Delivery Manager Resume with 10 Years of Experience

Dynamic IT Service Delivery Manager with 10 years of experience in providing IT services to businesses and organizations. Skilled in developing and managing operational plans and overseeing team performance. Proven ability to streamline processes and maximize efficiency by innovating and integrating new service delivery solutions. Demonstrated expertise in IT Service Management, ITIL, process improvement, and relationship management.

IT Service Management
Relationship Management
Team Management
Problem Resolution
Developed and implemented operational plans to deliver IT services efficiently
Developed and monitored service level agreements to ensure service standards
Monitored, evaluated and reported on service delivery performance
Investigated, troubleshot and resolved service delivery issues
Managed and monitored vendor relationships and contracted services
Developed and managed relationships with internal and external stakeholders
Analyzed customer needs and developed solutions to improve service delivery
Implemented process improvement initiatives and new technologies
Developed and managed risk assessment and risk mitigation plans
Developed and implemented strategies to maximize team performance
Ensured compliance with IT Service Management best practices

Experience 10+ Years

Level Senior Manager

Education Master’s

IT Service Delivery Manager Resume with 15 Years of Experience

I am an experienced IT Service Delivery Manager with 15+ years of experience in the IT industry. I have extensive experience leading service delivery and ensuring customer satisfaction in both internal and external environments. I specialize in developing and maintaining operational procedures, developing and maintaining service level agreements, project management, and problem solving. My excellent communication and interpersonal skills, along with my ability to work well in a team environment, make me a great asset to any organization. I am also self- motivated, organized, and have a strong attention to detail.

Service Delivery Management
Developing/Maintaining Operational Procedures
Developing/Maintaining Service Level Agreements
Interpersonal/Communication Skills
Self- Motivation
Organizational Skills
Attention to Detail
Establishing and maintaining relationships with customers to ensure customer satisfaction
Developing and maintaining service level agreements
Leading, managing and responding to service delivery issues
Facilitating and coordinating communication between stakeholders
Planning, monitoring, and evaluating IT projects
Developing and maintaining an effective service delivery process
Making recommendations for improvements to service delivery and customer service
Ensuring service delivery is compliant with company policies and procedures
Collaborating with senior management and other service delivery team members
Monitoring service delivery performance and evaluating the effectiveness of service delivery
Identifying and resolving potential service delivery issues proactively.

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats , cover letter examples , job description , and career advice pages for more helpful tips and advice.

What should be included in a IT Service Delivery Manager resume?

A IT Service Delivery Manager resume is an important tool for getting hired in the IT field. It should include information about your experience in the IT industry, your technical skills, and any other relevant qualifications. Here are some key points that should be included in a IT Service Delivery Manager resume:

Professional experience: List your experience in the IT industry in reverse-chronological order, starting with your most recent position. Include the name of the company, job title, and dates of employment.
Technical skills: Highlight any technical skills and certifications you have that relate to IT service delivery. This could include project management, problem-solving, vendor management, and customer service.
Education: Include any degrees or certifications you have related to IT service delivery.
Professional development: List any additional professional development activities or trainings you have completed. This could include attending workshops, seminars, or conferences.
Achievements: List any accomplishments you have made in the IT service delivery field. This could include successfully managing a project or achieving customer satisfaction goals.
Additional information: Include any extra information that could be relevant to the job, such as volunteer experience or leadership roles.

Having a well-written IT Service Delivery Manager resume is an essential part of landing a job in the IT field. Make sure to include all the relevant information and highlight your expertise in the subject. With the right resume, you can be sure to get noticed and make a great impression.

What is a good summary for a IT Service Delivery Manager resume?

A good summary for an IT Service Delivery Manager resume should highlight the individual’s experience and skills that make them a qualified candidate for the role. It should also provide a brief overview of the individual’s strengths and accomplishments in order to give the hiring manager a better idea of the individual’s capabilities. The summary should emphasize the candidate’s ability to manage complex IT systems, provide excellent customer service and support, and demonstrate a strong understanding of IT service delivery principles. Furthermore, any relevant experience and qualifications such as certifications, degrees, or other training should be included in the summary. A well-crafted summary can be the difference between a successful job application and a missed opportunity, so make sure to thoughtfully craft your summary and showcase your qualifications in the best light.

What is a good objective for a IT Service Delivery Manager resume?

A IT Service Delivery Manager is responsible for providing excellent technical services to customers and developing strategies to improve the overall customer experience. A great objective for a IT Service Delivery Manager resume should focus on the candidate’s ability to provide customers with the best experience possible. Here are some examples:

To leverage my experience in IT service delivery, customer service, and technical knowledge to provide exceptional service and customer experience.
To utilize my strong organizational and project management skills to ensure customer satisfaction and successful IT service delivery.
To utilize my experience in developing, implementing, and executing strategies to improve customer service and IT service delivery.
To promote a customer-centric approach to IT service delivery and ensure customer satisfaction.
To utilize my technical knowledge and problem-solving skills to ensure the best IT service delivery and customer experience.

How do you list IT Service Delivery Manager skills on a resume?

A successful IT Service Delivery Manager must have a variety of skills to be successful. When adding these skills to your resume, it is important to ensure you include them in a way that is easily identifiable by potential employers. Here are the top skills to include when listing IT Service Delivery Manager on a resume:

Project Management: An IT Service Delivery Manager must be able to manage multiple projects at once, ensuring each project is completed within budget and on time.
IT Troubleshooting: A Service Delivery Manager should possess the ability to quickly and effectively troubleshoot IT-related issues.
Communication: An IT Service Delivery Manager must be able to communicate both technical and non-technical concepts in an understandable way.
Customer Service: IT Service Delivery Managers must have exceptional customer service skills in order to provide clients with the highest level of service.
Business Analysis: An IT Service Delivery Manager must have strong analytical skills to identify any areas of improvement within the business.
Problem Solving: An IT Service Delivery Manager should have the ability to quickly identify and solve problems.
Leadership: IT Service Delivery Managers must be able to effectively lead a team and motivate them to perform their best.

What skills should I put on my resume for IT Service Delivery Manager?

One of the most important documents you will write as an IT Service Delivery Manager is your resume. Your resume should include the right skills that will show potential employers that you can effectively manage IT service delivery within their company. Here are the skills you should consider including on your resume for an IT Service Delivery Manager:

Project Management: You must be able to lead projects that involve multiple teams, stakeholders, and vendors in order to ensure successful IT service delivery.
Technical Knowledge: You must possess a deep understanding of IT infrastructure and the technology that supports it.
Change Management: You must be able to manage changes to IT systems and processes in order to ensure that services continue to meet customer requirements.
Process Improvement: You must be able to identify and implement ways to improve IT service delivery processes.
Vendor Management: You must be able to manage relationships with vendors in order to ensure that services are delivered on time and within budget.
Problem Solving: You must be able to quickly identify and resolve problems that may affect the delivery of IT services.
Communication: You must be able to effectively communicate with internal teams, customers, and vendors in order to ensure successful IT service delivery.

Key takeaways for an IT Service Delivery Manager resume

An effective IT Service Delivery Manager resume should emphasize key qualities such as problem-solving abilities, strong communication skills, and technical knowledge. An IT Service Delivery Manager resume should include a clear summary that outlines your experience and qualifications in the field.

When crafting your IT Service Delivery Manager resume, it’s important to focus on the following key points:

Highlight your technical skills. Your resume should include a list of expertise and certifications related to IT service delivery. This will demonstrate to potential employers that you have the skills and knowledge needed to perform the job.
Showcase your problem-solving abilities. IT Service Delivery Managers must be able to quickly identify and resolve any issues that arise. Showcasing your ability to think critically and troubleshoot will be beneficial to potential employers.
Demonstrate communication skills. IT Service Delivery Managers need to be able to effectively communicate with customers, vendors, and other members of the team. Show that you have strong communication skills by highlighting any customer service experience you may have.
Use specific examples. Potential employers want to know that you have the experience needed to perform the job. Include any relevant projects or initiatives you have worked on in the past.

By emphasizing these key points, you can create an IT Service Delivery Manager resume that will set you apart from other candidates. With the right approach, you can show potential employers that you are the best candidate for the job!

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IT Service Delivery Manager Resume Samples

An IT Service Delivery Manager typically oversees workers, facilitates meetings, and ensures products and services satisfy consumers. While no duties are exactly alike for all these professionals, a well-drafted IT Service Delivery Manager Resume mentions the following several roles and responsibilities common to the job – leading the team of technical support specialists; providing support and supervising staff, providing directions and mentorship in tech support; implementing best practices in help desk and IT support ; managing and facilitating meetings, improving performance and services, and product quality; reviewing IT services catalog, and ensuring team members are familiar with the IT service delivery processes and practices.

Those well-suited to this profession normally possess the following skills – leadership skills, knowledge about IT, familiarity with technology and computer software; extreme knowledge about the specific software; and technical expertise. Employers typically prefer those with a degree in computer science or a similar area of study.

Resume Samples
IT Service Delivery Manager

IT Service Delivery Manager Resume

Summary : An accomplished IT Service Delivery Manager with over 15 years of experience in varying environments. My expertise is providing technical leadership in large enterprise environments. Proficient in creating and leading teams in both local and global projects (mergers, integrations, build outs, and upgrades) demonstrating skillful prioritization and goal orientation.

Skills : Active Directory, Management, Microsoft Office, Microsoft Project, Network Management, Operations, IT Management, It Project Management, It Service Management.

Description :

Successfully managed 14 direct reports that provided expert technical skills and customer service over four main sites and 20 remote locations.
Project Managed new site creations, moves, expansions, and integrations in a timely and successful manner.
Provided technical support and service delivery at an expert level.
Prioritized and worked remotely or traveled to necessary sites to provide support top level support.
Provided detailed management of a budget for Greater Houston Area IT teams.
Consistently set the example for meeting company mandated objectives and deliverables or service level agreements (SLAs).
Ensured the IT staff completed objectives and provided excellent service.

Objective : Seasoned IT Service Delivery Manager extensive knowledge and expertise in scoping, defining, cataloging, and managing services; with additional expertise in portfolio management, service strategy definition, and managing pursuits. Having a proven track record as being innovative in ways to meet customer requirements and at the same time delivering stable and reliable solutions to customers which has resulted in customers awarding contracts for new applications and operations increasing revenue by more than $4.3 Million USD.

Skills : Business Analysis, Project Management.

IT Service Delivery Manager Resume Template

Responsible for the end to end delivery of a growing bundle of applications that manage track and track sales of pharmaceutical, professional health care, oral care, professional goods, over the counter medications, and pet care data with the sales force using wireless tablet PCs.
Managed the contracts between P&G and also manage all sales and order management activities around the sale of P&G product for these respective business units.
Managed end to end service delivery of software service.
Managed business requirements and translated them into service requirements to be used by technical teams.
Acted as a liaison between business and IT.
Ensured all services fit within company's technical and business strategy.
Managed escalation point of contact for business and IT Teams.

Summary : IT Service Delivery Manager with 15 years of IT experience with a strong background in client/server Web Hosting network environments and ITSM. Demonstrate the ability to provide innovative solutions to internal and external customers. Accomplished manager, mentor, and team leader with proven ability to complete projects using effective communication, presentation, and time management skills.

Skills : Virus/Malware Remediation, Microsoft Windows, Windows Server, Linux, Microsoft Office, Cisco Networking, Computer Hardware.

IT Service Delivery Manager Resume Format

Responsible for the delivery of all IT services to 39 locations with 3500 users in the US, Canada and India.
Services delivered included IT Service Desk, server room/server, application support and management, network operations, asset management, change management and telecom.
Provided project management for the implementation and execution of new/upgraded information systems including analysis, implementation, deadlines and accountability.
Evaluated and implemented IT procedures, operations, and equipment for maximum efficiency and cost containment.
Ensured users were provided timely support and service in accordance with Cenveo SLA's.
Partnered with IT leaders to provide input and justification for project costs, capital expenditures, and budgets.
Maintained and enforced the security of the environment, ensuring the company met its standards and published security policies.

Summary : IT Service Delivery Manager professional with over 20 years of progressive managerial, technical, and quality assurance experience in the areas of product development, implementation, project management, customer support, and vendor/client relationship management. Proven record of creatively solving complex business issues with technology solutions in multiple industries.

Skills : Microsoft Office, ServiceNow.

Managed approx. 36+ staff, 7 major hospitals, and 60+ clinics and medical facilities.
Reviewed all incidents and tasks opened to ensure contents, priorities, and documentation are accurate.
Conducted weekly staff and leadership meetings to coordinate the effort and information sharing sessions amongst both metro and regional support teams.
Worked with other IT Departments to ensure consistent workflow and process documentation is being created and updated.
Generated and analyzed weekly, monthly and quarterly reporting decks to find areas of improvement and observe operational trends to build new processes and workflow around to increase performance efficiency.
Conducted weekly feedback sessions with staff to communicate areas of improvement.
Evaluated and generated Statements of Work to account for all work not covered under our support contract.

Summary : 10+ Years of Experience in quality assurance, risk management, incident management, implementation management, service desk management, and project leadership. Complete understanding of various Software Development Life Cycle (SDLC) methodologies like Waterfall, Agile, Scrum, iterative, and rapid application development.

Skills : Team Building, Team Management, Customer Service.

IT Service Delivery Manager Resume Sample

Responsible for managing, planning, delivery of on-site IT management services at HealthSpot.
Managed 9 team members on 2 teams (Service Desk and Quality Assurance).
Built the service desk team and set up a new service desk process from the ground up.
Established Remedy force for incident tracking and management.
Established SLAs and helped raised first call resolution to 100%.
Reduced support cost by developing workflows and support processes - resulting in a reduction of personnel needed from 7 to 5 individuals.
Responsible for rapid team expansion providing training and regular performance evaluations during the process.

Summary : IT Service Delivery Manager with a proven leadership track record and has over 15 years of experience in leading large IT Service Management projects and running Global IT Service operations for Fortune 500 companies. Experienced in Strategy Development, Service Design, Service Operations and Support, Business Process Design/re-engineering, IT Service Cost Optimization, and Application architecture.

Skills : Release & Configuration Management Tools: SCCM, BMC.

Responsible for managing global IT Operations and large IT transition/transformations for health care clients.
Oversaw consultant teams and client staff in a global setting (onshore and offshore) to drive cross-functional projects success and accounts growth (EE/EN/NN business).
Responsible for P&L, CSAT for respective customers, Value add initiatives, Running PIP/SIP initiatives, Resource management and cost optimization, Offshore-onshore model delivery framework ownership, Budget responsibility, and Scale: USD $ 6 million, 20 FTE, and 50 TP resources Responsible for the ongoing strategy, design, management & day to day operational delivery of our enterprise service management tools and processes across Global IT.
Forecasted the operations budget in advance and meet the GM targets set by leadership Responsible for enforcement of process governance, FDA/GMP compliance, and continual service improvements around IT Service Management framework, being process owner for ITIL process framework.
Responsible for customer relationship management, customer satisfaction, vendor management/ escalations, and operations SLA Management for service management tower.
Interacted with Senior leadership and CxO layer for new proposals - RFP and BAU projects.
Owned the responsibility of overall health of service management tower including Annual CSAT score and effective index improvements.

Objective : Freelancing for designing, coding, and modifying websites, from layout to function and according to a client's specifications. Strive to create visually appealing sites that feature user-friendly design and clear navigation. ITIL v3 Certified, with experience in Incident, Change and Problem Mgt for clients in the following areas: credit report bank, assembly and manufacturing industry, mining, and logistics.

Skills : Git, HTML 5, CSS3, Javascript, Angularjs, MySQL, Mongo, ITIL, Excel, WordPress, PHP, Word, Photoshop, Illustrator, Joomla, Nodejs.

IT Service Delivery Manager Resume Model

Performed incident management.
Responsible for time-critical User Service/Infrastructure restoration, technical troubleshooting within complex IT systems environment.
Worked with customers, internal IT and infrastructure teams, third-party system providers, etc, and throughout the service restoration process.
Provided regular incident and change notifications (planned & unplanned) to impacted lines of business and senior managers with the appropriate data including business impact, application affected, and relevant details regarding incident resolution.
Created and updated Remedy tickets for incident and change management to document monitoring and recovery steps.
Captured incident follow-ups and completing formal post-implementation reviews.
Made sure all critical and major incidents are addressed within SLA and OLA response and sending out the critical alerts for such incidents.

Summary : Supervising a staff of 17, building them into a scalable, highly-skilled, process-driven, self-supporting team able to meet the day-to-day requirements and also react properly in the event of outages, and also Implementing an Enterprise-wide Altiris IT Service Desk solution which included web portal design and integration, system configuration using new standards and establishing new Service Desk processes and procedures.

Skills : Good executive presence,Life-cycle perspective.

Provided best-in-class service where data is concerned.
Continued to be recognized globally for thought leadership and cutting-edge services.
Experienced manager with exceptional organizational and people skills.
Ability to refine and improve processes to achieve increased productivity and highly focused on customer satisfaction through delivery.
Insured compliance with all Service Level Agreements' which translates to a high customer satisfaction index.
Utilized the ITIL framework to achieve success.
Accustomed to being the central point of contact for the client, 24x7 for any major incidents and engaging the delivery teams.

Objective : Results-oriented IT Service Delivery Manager professional pursuing a career allowing for contribution through outstanding leadership, technical skills, management, and knowledge of information systems, for the benefit of an organization seeking a qualified candidate with a high level of initiative and determination to excel. Provide leadership vision for IT operations, guiding daily processes and policy implementation through strategic thinking and decision-making.

Skills : ITIL V3 Foundation Series, Communication Skills.

Currently employed in the Information Technology Department for one of eleven Federal Home Loan Banks within the United States.
Ensured the effective and efficient management of all aspects of Service Delivery as well as improvement of the overall customer experience.
Provided management for members of the Shared Services Team which includes the Service Desk, Business Application Support, Infrastructure Support and Change Management Functions.
Responsible for maintaining all applications, keeping these up-to-date, secure, and performing optimally.
Oversaw budgeting and purchasing of all computer hardware and software for the organization.
Advanced IT Customer Service through the implementation of a tiered structure for IT operations.
Improved overall proficiency of service desk functions allowing for increased first call resolution.

Headline : Responsible for oversight and delivery of all projects in terms of meeting the defined SLAs, Vendor Management, and 24x7 Operations Management Responsible for designing solutions, approach and delivery framework for existing projects and opportunities Oversee all project execution activities such as planning, costing, delivery, and post-delivery review to ensure that the Delivery Unit functions as a Profit Center.

Skills : IT Leadership, Management.

Provided Customer Relationship Management/ Project Management/ BCDR for Acxiom's largest customer Responsible for written and verbal communications between Acxiom and the customer, including coordinating client requests.
Performed Monthly Operations Reviews.
Understood the client relationship and SLA requirements.
Responsible for standard Reporting and Communication for customers.
Possessed high-level knowledge of all products services provided to customers.
Responsible for documenting gaps within the delivery.
Used PMI (Project Management Institute) methodology to create project scopes/plans, and provide project oversight to avoid scope creep.

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