sample resume for front desk clerk

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Front Desk Clerk Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the front desk clerk job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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• Contribute to a positive, empowering work environment by consistently performing assigned day-to-day responsibilities
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management
• Answers multi-line phone system for guests, and provides assistance when necessary
• Handles assigned bank in accordance to established internal controls properly and performs accurately account postings to guest folios
• Performs other duties as assigned by management
• Regular attendance, grooming standards and safety guidelines established by the company and site are essential to the successful performance of this position
• Assist guests with folios and charges during check out process, collect payments, and make change for guests
• Wear proper uniform at all times as specified in associate handbook
• Have a thorough knowledge of all restaurant register systems, call accounting systems, in room movies, downtime procedures (in case computers go down) etc
• Interior cleaning: empty all ashtrays, pick up loose debris from floor
• Communicate with previous shift, organize shift and review remaining reservations that are to arrive
• Supports the hospitality programs to ensure their success
• Upon arrival at hotel, refer passengers to Front Desk for registration as driver unloads luggage
• Ensures the desk is always attended
• Adhere to all work rules, procedures and policies established by the company, including, but not limited to, those contained in the associate handbook
• Provide the highest quality of service to the customer at all times and maintain the hotel's high standard of service and hospitality
• Inform management of any discrepancies
• Wear proper uniform at all times as specified by Manager
• Greet and register guests and provide room assignments accommodating special requests whenever possible
• Complete a "person in charge" security report identifying any unusual events and place on the General Manager's desk for review
• Assist guests with general services such as check cashing, making change, and answering any general questions
• Basic math skills; ability to accurately handle money and count change
• Ability to perform basic arithmetic
• Ability to respond quickly and accurately to guest requests
• Excellent interpersonal, listening and communication skills to include the ability to read, write, speak, and understand the English Language
• Excellent guest service skills; ability to adhere to Company’s GuestPath Universal Service Standards
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Ability to manage multiple tasks and communicate with multiple parties simultaneously, while remaining organized and keeping an attention to detail
• Good communication skills; ability to communicate with guests and co-workers
• Basic office skills helpful including basic math, proper cash handling procedures
• Ability to handle multiple tasks simultaneously in a fast-paced environment with a level of attention to detail

7 Front Desk Clerk resume templates

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• Assist guests during check-in and check-out, phone interaction, and face-to-face interaction
• Assist guests/cast with questions, directions, event schedules, and other information regarding the Hotel/Resort to help create a magical experience for our guests/cast
• Strong computer skills and knowledge is required
• Must feel comfortable handling large amounts of money and possesses a high-level of integrity
• Ability to reflect a professional image while maintaining guest privacy
• Must stay calm in highly stressful situations and be knowledgeable of emergency procedures
• Stationed at Front Desk to check-in guests and process all transactions regarding forms of payment (cash, credit cards, foreign currency, vouchers, etc.)
• Indoor and sometimes outdoor work location
• This role is Part Time and requires full availability for any shift, a MINIMUM of three (3) days per week, including nights and holidays
• Must be at least 18 years of age to be considered for this role
• Ability to perform in a fast-paced and sometimes stressful working environment
• Ability to multi task
• Receptive to special requests
• Previous work experience in a Hotel/Front Desk environment
• Full availability seven (7) days a week including days, nights, weekends and holidays is preferred
• Provide customer service to students, faculty, staff, and external customers. Meet customer needs, offer options, resolve problems, and follow up with customers. Ensure full customer satisfaction. Maintain friendly, helpful demeanor
• Provide information regarding policies and procedures, terms, and programs relating to service area for students, parents, faculty, administrators, staff, and outside customers
• Identify and prioritize problems and issues. Perform research, offer solutions, options, and strategies. Track problem status until resolution is achieved. Maintain close contact with customer to give updates on progress toward resolution of issue or service request
• Study and maintain currency with all applicable policies and procedures, contracts, and related legal issues
• Process applications, releases, cancellations, adjustments, changes, requests, fees, invoices, and other related paperwork. Maintain quality/quantity standards. Verify contracts or forms for completeness and accuracy of information. Update and maintain all necessary records and/or logs
• Perks: discounts to USC sporting events, USC Bookstores, wireless plans, travel, accommodations, and local entertainment
• Exhibit a professional demeanor and willingness to assist all guests whenever possible
• Answer property questions; provide accurate information regarding rooms, restaurants, Mlife, casino events, promotions, and directions
• Ensure the privacy and confidentiality of guests and limit requests for information pertaining to guests in accordance with hotel policies
• Register and assign rooms to guests
• Promote and sell all products and services available at MGM Resorts International
• Proactively provide quotes for room rates and up-sell to the guest
• Control and issue keys to rooms and assist in coordination of the Front Desk and all supportive departments
• Verify correct charges and credits are posted to the corresponding guest folio
• Collect all required guest profile information during check-in process
• Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift
• Resolve guest complaints within scope of authority, otherwise referring matters to Front Desk management
• Proficiency in Microsoft Office (Word, Excel and Outlook)
• 401(k) Retirement Plan
• Sonesta Hotels & Other Outlets Discounts
• Life Insurance
• Long term Disability
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow up
• Carrying or lifting items weighing up to 50lbs
• Basic math skills are used frequently
• May be required to work nights, weekends, and/or Holidays
• Exemplifies the 10 Universal Service Standards and provides excellent guest service as detailed in the GuestPath Service Standards
• Aware of and promotes GreenPath and all associated initiatives
• Have complete knowledge of all appropriate computer systems
• Understand IHG Priority Club Rewards and follow all relevant procedures (Holiday Inn only)
• Check guests in and out of the hotel efficiently
• Be familiar with room types and their locations in order to make reservations and handle walk-in reservations
• Quote room rates and room package information by memory
• Post charges for in-house accounts
• Understand Guest folio, explanation of billing and how to make any needed corrections
• Receive cash and/or credit card payments and make correct change
• Be familiar with all hotel policies
• Have working knowledge of town of West Yellowstone, Yellowstone National Park, and surrounding areas and be able to provide directions
• Use proper etiquette both on the phone and in person
• Maintain a constant presence at the front desk, greeting everyone
• Read group resumes and know daily activities of groups
• May occasionally pull luggage and assist guests with luggage handling
• Complete shift closing, drop cash and check payments
• Secure bank at all times and follow proper cash handling policies
• Follow all hotel and department rules and regulations (Dress Code, attendance policy, etc.)
• Answer and direct incoming call
• Knowledge of all fire prevention and emergency policies and procedures
• Develops, maintains a Service Culture that ensures the delivery of Superior internal/external guest service by all team members
• Loads printer paper and rolls in appropriate machines
• Prepares daily housekeeping report
• Performs same functions as Front Desk Attendant
• Works closely with guest checking them in and out resolving customer complaints
• Answers telephone and makes wake up calls
• Files and performs various data input functions
• Ensures department adheres to all regulatory, departmental and company policies and procedures
• Will be able to work varied shifts – i.e. days, nights, weekends, holidays
• Knowledge of all promotions and events
• Strong administrative, organizational and decision making abilities
• Ability to lead, influence others and coach for success
• Handles assigned bank properly and performs account postings
• Maintain ongoing knowledge of all Pinnacle Entertainment, Inc.’s services and entertainment opportunities
• Ability to communicate effectively at all times with Pinnacle Entertainment, Inc.’s customers, as well as all levels of employees
• Ability to move around the service desk effectively, pull up portfolios, reach across counter for customer transactions and retrieve and replace safety deposit boxes as needed
• Ability to effectively use a computer to access, understand and input customer information
• This position is, at times, subject to crowds and noise the severity of which depends upon customer volume
• AS/400 hotel computer system, adding machine, credit card machine
• Processes guest payments and accounts upon checkout in an efficient, timely, and accurate manner
• Perform a friendly, professional, and timely manner check in and checkout processes for arrivals and departures
• Give accurate and timely manner directions to airport, and tourist attractions
• Able to articulate amenities menu and process guests’ orders
• File Registration cards numerically in the Room Rack by the end of shift as outlined in the SOP
• Make reservations for Food and Beverage outlets
• Maintain ongoing knowledge of all Pinnacle Entertainment, Inc.’s services and events
• Logs and distributes hotel guest messages and wake-up calls
• Dispatch Housekeeping and Facilities requests for hotel guests
• Answers internal and external calls in order to answer questions, direct calls or provide general information

Lead Front Desk Clerk Resume Examples & Samples

• Acts as a leader of the department working with and on behalf of the supervisory team
• Keeps team members and department leaders well informed about hotel operations
• Provides training and insight to guest service agents
• Resolves guest issues and concerns
• Ensures that all guest contact is courteous, informative and thorough
• Responsible for posting charges, settling folios for individual, groups and due-outs communicated through Housekeeping
• Receives cash, checks, credit cards and comps in payment. Obtains proper approval and authorization
• Maintains an operating bank, renders bills and issues change
• Provides reservations for Casino/Hotel guests which include airline, restaurants, and special events both on and off the property
• Works closely with the executive hosts to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed-upon arrangements
• Empowered to ensure guests’ problems/concerns are resolved in a prompt, courteous and efficient manner
• Maintains knowledge of Hotel, Community and Special events in order to provide guests with superior service
• Authorized to verity pre-approved room comping levels and authorized to change incorrect information
• Ability to sustain a high level of confidentiality and professionalism
• Ability to maintain a high level of energy
• Demonstrate strong leadership and organizational skills
• Ability to communicate written and verbal information effectively
• Ability to provide excellent customer service skills
• Must be able to work a flexible schedule including nights, weekends, holidays, and fluctuating days off
• Prior hospitality or related industry experience preferred
• High school diploma or GED equivalent required
• Ability to obtain and maintain a Colorado Support Gaming License
• Issue room keys and escort instructions to bellman
• Keep records of room availability and guests' accounts
• Follow daily checklist's ensuring Front Desk tasks are completed
• Diplomatically handle guest complaints, always polite and maintaining a professional manner
• Relieve PBX operator for breaks and/or days off as directed by supervisor
• Clean and maintain lobby and common areas, such as restocking supplies and watering plants
• Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers
• Review accounts and charges with guests during the checkout process
• Greet all guests with a smile and positive attitude, using the guests' names whenever possible
• Welcome guests, ask about their stay, and fulfill any special requests
• Quote room rates and room package information accurately
• Receive cash and/or credit card payments and handle accurately and according to procedure
• Promptly and politely answer telephone calls
• Check in/out hotel guests
• Must comply with policies and procedures of the Front Desk Department
• View and issue available Express Comps through CLEO for casino patrons
• Cleans and stock work area/transporting necessary supplies
• Balance clerk/cashier postings, cash, and credit transactions
• Use of Microsoft outlook
• Welcome guests, ask about their stay and fulfill any special requests
• Maintain and balance cash drawer
• Promptly answering telephone, using guest name, fulfill any requests or answer
• Carry out specific oral and written instructions
• Use hands and arms to operate telephone, handle dishes, clean, etc
• Memorize and/or familiarize yourself with specials and hours of operation
• Lift and carry heavy boxes, on occasion
• Computer experience a must
• Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards
• Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner
• Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank
• Responsible to maintain the security of cash, credit card transactions, and guest information
• May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue
• Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing
• Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales
• Comply with federal, state and local laws regarding health, safety, and alcohol services
• One year of previous hotel experience, or retail customer service preferred
• Ability to speak, read, and write fluent English; other languages beneficial
• Problem solving, reasoning, motivating, organizational and training abilities preferred
• Experience with Microsoft Office and Opera systems preferred
• Will be required to obtain a ServSafe certification
• May be required to obtain a TIPS certification
• Valid driver’s license required
• Frequently standing up, bending, climbing, kneeling, and moving about the facility
• Frequently handling objects and equipment
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• More than 500 locations and nearly 200,000 rooms across six continents
• Innovations include: pioneering the airport hotel concept, becoming the first coast-to-coast hotel chain in the US, and the first to install televisions in Guest roomsFlagship brand of Hilton Worldwide with properties in more than 77 countriesMore than 70 world-class resorts and more nearly 200 full-service spasHarris Poll EquiTrend®, Brand of the Year - Full Service Hotel for 2010 and 2011Number one C3global brand awareness in the hospitality industry

Front Desk Clerk Iv-west Lafayette Resume Examples & Samples

• Valid Driver's license
• Two years previous cashier or public service or related experience required
• Required competencies for this position are work standards and productivity, communication, interpersonal and intercultural relations, decision making, and dependability
• Customer service skills required
• Additional required competencies may include financial, coaching, delegation, and planning
• Word processing skills and ability to pay close attention to detail. Proofreading and bookkeeping experience desirable
• Ability to work effectively with individuals from different viewpoints and backgrounds and demonstrate teamwork in daily work activity
• PCI credit card certification required to obtain OPERA credentials, this training renewed annually
• Ability to speak, read, write and understand the English language
• Occasional kneeling, pushing/pulling and reaching overhead
• Ability to operate a personal computer and general office equipment
• Must have excellent interpersonal skills and ability to deal with a variety of attitudes and personalities
• Maintain a Service Culture that ensures the delivery of Superior internal/external guest service by all team members
• Checking in and out of guests while working with pc based property management system
• Accept room reservations and handle cash and credit card transactions
• Reconcile cash drawer at end of each shift
• Process appropriate paperwork
• Post miscellaneous room charges to guest folios and coordinate with bell staff to assist guests with luggage
• Ensure department adheres to all regulatory, departmental and company policies and procedures

Night Audit / Front Desk Clerk Resume Examples & Samples

• Prepare daily work for the hotel
• Prepare restaurant audits to delineate and balance restaurant figures
• Assist auditor in reconciliation of credit card system to daily transaction list
• Maintain records and file and archive all documents in accordance with tax authority requirements
• Previous customer service and computer experience with Microsoft Office and Outlook
• Must be flexible to work any shift to include weekends and holidays!
• Previous cash handling experience a must
• Previous hotel front desk experience preferred
• Local Candidates preferred
• Greet all guests upon arrival at the Front Desk
• Check guests in and out utilizing the registration computerized system
• Resolve small problems for guests
• Hard assign daily arrivals to hotel rooms
• Sell and make reservations for rooms, tours and activities
• Coordinate with Housekeeping as rooms become available
• Communicate with guests in a friendly manner on the phone and in person
• Must be proficient in counting money and providing guests with change whenever needed
• Effectively communicate with guests, employees, tour directors and vendors to ensure all guests receive prompt and courteous service
• Effectively interpret and disseminate information in group and individual settings
• Must have the Ability to speak clearly and confidently in front of groups of up to approximately 80 people
• Learn and use Springer Miller property management system and Microsoft Office programs
• Prepare for next day arrivals
• Relieve PBX operator or Bell Person for breaks as directed by supervisor
• Operate Key Machine and related office equipment
• Check and balance daily figures, post room and tax charges on guest accounts
• Check hotel rooms for occupancy by site inspection
• Welcomes, greets, interacts with, and assists guests in a professional manner throughout the guests’ stay
• Provides excellent service to all guests with the property’s core service standards and brand attributes while staying alert to their needs
• Exhibits a professional demeanor and willingness to assist all guests whenever possible
• Answers property questions and provides accurate information regarding rooms, restaurants, M life, casino events, promotions, and directions
• Resolves guest complaints within the scope of authority, and notifies the supervisor of all unusual events, missing items, or alleged theft
• Contributes to a positive, empowering work environment by consistently performing assigned day-to-day responsibilities
• Performs all check-in functions including, but not limited to, early check-in, late check-in, walk-ins, and verifying guest’s identity according to hotel policies and procedures
• Extends late check-out and processes all check-out and express check-out functions including, but not limited to, preparation and close out of guests’ folios, collection of room keys, and providing directions to departing guests as needed
• Provides quotes for room rates and up sells guests based on availability
• Verifies correct charges and credits are posted to the corresponding guest folio and collects payments for charges on guest folio
• Provides accurate charge, processes credit cards, and exchanges foreign currency
• Ensures all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift in accordance with proper cash handling procedures
• Ensures all cash/credit transactions are in accordance with appropriate local, state, and federal regulations as directed by the Company
• Enforces the privacy and confidentiality of guests, and limits requests for information about guests in accordance with hotel policies. Ensures confidentiality of all property information
• Reviews and coordinates room inventory and delivery with housekeeping and related departments to comply with guests’ requests
• Customer Service Orientation: The ability to provide excellent service to guests and ensure their complete satisfaction. This includes greeting and interacting with guests in a friendly and enthusiastic manner, building trust, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset, taking ownership of guest issues or problems and taking action to quickly resolve them, and caring about and valuing guests
• Presentation: The ability and willingness to present oneself with proper grooming, hygiene, and dress. This includes wearing appropriate and clean clothing/uniform and shoes, wearing hair in a neat and clean condition, maintaining personal cleanliness, ensuring neat and clean appearance of own work area, and ensuring property facilities are litter free
• Communication: The ability to communicate information clearly and politely to coworkers, supervisors, and guests when speaking, writing, and reading English. This includes targeting the amount, style, and content of the information to the needs of the receiver
• Interpersonal Skills: The ability to develop and maintain professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors. This includes being cooperative, approachable, and taking time to listen to and address others’ questions or concerns; treating others with kindness, respect, and dignity; and expressing empathy and compassion when dealing with the needs and problems of others
• Multi-Tasking: The ability to process multiple types of information and/or perform multiple tasks simultaneously
• Problem Solving: The ability to define, diagnose, and resolve problems. This includes seeking, logically examining, and interpreting information from different sources to determine a problem’s cause and developing a course of action to resolve the problem and to prevent its reoccurrence
• Planning and Organizing: The ability to set priorities, plan and coordinate work activities, and obtain and manage resources so that work objectives are accomplished efficiently
• Initiative: The ability and willingness to take independent action and complete job tasks without being instructed to complete them. This includes the ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others
• Property Features/Services: Knowledge of services, amenities, hours of operation, property layout, and activities offered by property
• Cash Handling: Knowledge of policies and procedures related to security of money, including where to keep bills during a transaction, who has access to the cash drawer, and how to properly secure the cash drawer
• Microsoft Office: The ability to utilize various Microsoft Office applications (e.g., Word, Excel, Access, Outlook) in performing job duties (e.g., creating spreadsheets, email)
• Check-in/Check-out: Knowledge of check-in/out procedures for all types of reservations
• Reservation Policy: Knowledge of property reservation policies related to cancellations, guarantees, deposits, changes, and exceptions
• Integrity and Company Policies: The ability and willingness to uphold ethical standards and comply with all state and federal laws and company policies and procedures. This includes maintaining confidentiality of all sensitive and proprietary information and avoiding conflict of interest situations
• Accept and deliver all messages correctly and promptly for both Guests and management
• Ensure all wake up calls take place at the correct time
• Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate
• Handle emergency calls immediately and relay comprehensive and accurate information, as required
• Attend appropriate training courses, when required
• Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity
• Positive attitude and good communication skills, especially on the telephone
• Welcome guests in a friendly, prompt professional manner
• Up-sell rooms where possible to maximize revenue
• Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing casher and other reports, preparing deposit, and counting/securing assigned bank
• Promote team work and quality service through daily communications and coordination with other departments
• Frequently standing up behind desk and front office areas
• Use keyboard to operate various property management and reservations systems, etc
• Perform simple bookkeeping activities, such as balancing cash accounts
• Post charges, such as those for rooms, valet, laundry, food, liquor, or telephone calls, to ledgers by using hotel computer systems
• Greet and assist guests with luggage, to and from vehicles as well as to and from hotel rooms
• Must be able to lift and transport luggage using correct and safe baggage handling procedures and a bell cart when necessary. Uses proper cart handling techniques when using a bell cart
• Ensure timely and efficient delivery of guest messages, mail, and faxes
• Respond to guest inquiries and direct guests around the hotel
• Correct errors and discrepancies on guest accounts and resolve guest complaints
• Ensure organization and cleanliness of all work areas
• Balance cash daily, prepare deposit for general cashier, and secure float at shift closing
• Comply with all reasonable requests made by management

Lec Hotel Front Desk Clerk Lead Resume Examples & Samples

• Answers inquiries pertaining to hotel services; registration of guests; shopping, dining, entertainment, and travel directions
• Computes bill, collects payment, and makes change for guests
• Operate front desk computer system
• Communicate with other members of the hotel staff
• Handles PBX switchboard when asked
• Promote a positive environment to achieve job satisfaction for all team members
• Promote future sales through contact with guests
• Provide positive communication and use Hilton CARE Culture with every patron and co-worker
• Must be 18 years of age
• Read, write legibly, understand and speak English
• High school education or general education degree (GED); and six months to one year related experience and/or training; or equivalent combination of education and experience
• Available to work required schedule which may include nights, weekends, holidays and overtime as needed
• Hard assign daily arrivals to units
• Confirm reservations for units and activities
• Ensure logs are completed
• Six months of previous front office experience
• Must be able to type 45 words per minute
• Possess basic math skills
• Demonstrate problem solving Abilities
• Able to maintain confidential guest information and comply with PCI Standards
• Give directions to local attractions
• GED/HS equivalency preferred
• Excellent guest service skills; ability to adhere to Company’s GuestPath Universal Service Standards
• Issue room keys and escort instructions to bellperson
• Keep records of room availability and guest's accounts
• Clean and maintain lobby and common areas, such as restocking supplies, straightening furniture, dusting and watering plants
• Follow daily checklists ensuring Front Desk tasks are completed

Front Desk Clerk / Customer Service Resume Examples & Samples

• Provide all guests (including groups) with a friendly, accurate and efficient check-in / check-out process while following the company’s policies and procedures. Prepare for check-ins before the guest arrives by using the arrivals grid, preparing express check-ins, and planning for group arrivals. Ensure the front desk/lobby areas remain clean, organized and ready to greet guests
• Operate the hotel key control system while strictly following all key safety & security procedures
• Sense and respond to all guest concerns or requests in a manner which leaves the guest feeling assured and optimistic about staying with La Quinta again. Escalate issues in a timely and appropriate manner to a supervisor or manager when necessary. Notify the hotel manager of all guest concerns to ensure proper follow-up. Properly record guest concerns using the Problem Resolution Log. Prepare timely and accurate Maintenance Work Orders, following up as needed. Process 100% Satisfaction Guarantee requests according to policy
• Utilize company-issued devices (M.O.P., two-way radio, hotel phone, etc.) to communicate with fellow team members as necessary to deliver Here For You experiences. Communicate with team members in a courteous and professional manner with the guest focus in mind
• Perform all job duties with the utmost attention to safety and security measures which are outlined by OSHA or other regulations, the company safety and security manual, employee handbook and other company materials. These procedures include, but are not limited to: HazCom, Blood Borne Pathogens, Lockout/Tagout and emergency response
• Remain flexible and willing to work in other areas of the hotel as needed to ensure the hotel delivers a consistent Here For You experience for every guest
• Requires regular, sometimes constant, contact with customers, outside agencies and the general public. Must have excellent verbal and written communication and interpersonal skills with the ability to interact with many types of individuals and personalities
• Requires regular contact with other departments, supplying or seeking information on specialized matters

Front Desk Clerk Starting Resume Examples & Samples

• Provide a friendly, welcoming experience by greeting guests as they enter the hotel. Welcome loyal guests and military members using the best practices outlined for each program. Ensure Elite guests receive the designated gift upon arrival
• Verify and collect guest payments and identification, ensuring all procedures are followed to protect sensitive guest information including identity and credit card information. Process all financial transactions with strict adherence to defined procedures
• Place timely welcome calls to ensure each check-in guest has arrived to a freshly clean, inviting room with all amenities working. Set up wake-up calls as requested by guests to ensure they wake up refreshed and ready to take on the day
• Promote the La Quinta Returns loyalty program to any non-enrolled guests. Accurately process enrollments for guests joining the program and correctly deposit points into eligible Returns accounts
• Answer the hotel phone in a manner which provides a genuine Here For You experience to every caller. Listen, identify and resolve the caller’s need(s). Properly and efficiently transfer calls as necessary. Route calls to guest rooms according to the company’s policies which ensure sensitive guest information and privacy is maintained
• Provide a warm and friendly experience to potential guests inquiring about hotel reservations by focusing on the guest’s need, asking for the sale, entering and confirming the reservation details, providing the cancellation policy and offering to enroll the guest in the Returns program
• Complete shift checklist(s) to ensure the hotel information is updated and team members are prepared for the daily activities. Maintain room status inventory
• Provide guests with clear directions and recommendations for local points of interest including restaurants, shopping, local attractions, etc. Ensure guests are aware of available hotel services
• Stock and restock breakfast items such as food, drink and supplies as necessary to ensure guests have a consistent selection of items which are displayed in an appealing, clean and organized manner consistent with company standards, food handling guidelines and regulations. Ensure eating area is clean and inviting at all times
• Ensure lost-and-found items are treated with care, reported and stored according to company policies
• Where applicable, assist guests with Bright Side Market purchases and accurately post charges to the guest folio
• When assigned, conduct Night Audit procedures in a timely, accurate, complete and efficient manner while ensuring 24/7 front desk presence and Here For You service to our guests
• Where applicable, operate the hotel courtesy shuttle/van ensuring safety of individuals and the company vehicle through careful adherence to company policies, procedures and all applicable laws. Utilize prompt and proper reporting procedures for any damage or incidents
• Previous hotel or customer service experience is preferred but not required
• Excellent listening skills with the ability to accurately sense and respond to unspoken wants and needs of individuals
• Proficiency to approach all encounters, regardless of the situation in an attentive, friendly, courteous and service-oriented manner
• Excellent telephone skills particularly related to customer service and sales
• Must be able to work with and secure sensitive and/or confidential material and information
• Must be able to properly and confidently operate basic office software, machines and devices including computers, company issued hand-held electronics, copier, printers, etc
• Must be self-motivated and able to work with little or no supervision, responding to and handling unfamiliar situations with little supervisory guidance
• Strong independent judgment and decision-making skills are required to identify, select, and apply the most appropriate of available guidelines and procedures, interpret precedents, and adopt standard methods or practices to meet variations in facts and/or conditions
• Must work well under pressure and remain calm during stressful situations
• Must possess solid organizational skills with the ability to simultaneously prioritize multiple priorities and/or projects in a fast-paced environment
• Able to provide accurate and appropriate information to guests and customers
• Input and retrieve information routinely from computer systems with electronic and numerical codes. Make appropriate selection of rooms based on guests' needs
• Respond to guest requests and handle guest issues or report complaints to management
• Remain calm and alert, especially during emergency and/or heavy hotel activity
• Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts
• Answer guest questions regarding area or resort, outlet information and services
• Greet and welcome guest as they arrive to the resort; Perform other duties as assigned
• Provides quality service for guests in a timely, professional and courteous manner
• Receives and resolves guest's complaints and provides information within the scope of authority
• Responsible for accurate cash control to include keeping cash drawer and ensuring that all funds are accounted for and deposits made according to policy
• Ability to effectively communicate both written / verbally in English
• Ability to process multiple bits of information at once while using sound judgment in decision making
• Input and retrieve information routinely from computer systems. Make appropriate selection of rooms based on guests needs
• Promptly answering telephone in professional and clear manner. Input all information into computers to communicate guest requests and complaints
• Assist with luggage storage as necessary
• Cash handling accuracy including responsibility for House Bank
• Ability to access and accurately input information using a moderately complex computer system

Lec Hotel Front Desk Clerk Resume Examples & Samples

• Take appropriate steps to maintain Hotel security and safety
• Promote future sales through contact with guest, responding to guest requests and concerns in public areas or in their rooms
• Greets, registers, and assigns rooms to guests. Issues room key and escort instructions to Bellhop
• Refers guests to necessary departments to resolve issues concerning guests
• Provide positive communication and use Hilton CARE Culture skills with every patron and co-worker
• Perform duties in a safe manner; report any potential safety hazards to management staff
• Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service
• Able to tolerate second-hand smoke, noise, bright lights
• Must meet professional appearance standards as prescribed by company policy
• Cast Member is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The Cast Member is occasionally required to walk; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear
• The Cast Member must be able to lift and/or move up to 50 lbs

Clinic Front Desk Clerk Resume Examples & Samples

• Assists with requests of medical records
• Ensures medical information and PHI are appropriately approved utilizing clinic information systems
• Assists patient registration and eligibility verification utilizing a clinical information system
• Provides administrative support to the clinics by answering phone calls, booking appointments, etc
• Assists with the flow of patient paperwork from tracking referrals by providers to filing narrative reports approved by the PCP
• Registers patients, verifies eligibility in Misys (practice management system) and in CAP (shared county eligibility database). This requires basic computer skills as well as an understanding of both systems
• Answers phones, handles requests and inquiries, or routes as appropriate. Answers calls promptly and courteously
• Provides specific information to patients about MMG clinic policies and services. Books follow-up appointments in Misys keeping in mind provider specific requests and requirements
• Places reminder calls to patients reminding them of appointments and explaining late and no-show policies
• Strictly follows all established policies and procedures as it relates to HIPAA and confidentiality in the work place. Assists with maintaining all medical record notes, lab reports, specialist reports in an organized and orderly system by filing in a paper medical record or scanning into the Electronic health Record
• Maintains and files charts timely and accurately, creates complete charts for new patients with all signed and completed paperwork
• Ensures referral requests are entered into the system to track every referral ordered by the attending provider. Follow up to ensure specialist appointments are made, patients have kept appointments as scheduled and narrative reports are received and presented to the PCP. Once reviewed and signed off also shares in the responsibility of ensuring report is filed in Patient Medical record. Supports reporting requirements; collects and reports information concerning patient demographics, services and payments
• Assist with billing of appropriate party; assist with billing disability determinations- records patient payment information accurately; understands the details of the process including city/county codes
• Maintains work area, administrative support spaces, and waiting room in clean and orderly condition. Able to handle and diffuse patient complaints and disagreements. Able to work calmly and politely in stressful situations
• Completes several end of day reports regarding collections and regarding appointments, no shows, etc
• Handles incoming telephone consults from patients and consultants
• Prints and distributes next day appointment schedules for provider and nursing staff review
• Assists in cross-training new personnel in regards to front desk duties
• Ensures supplies and office equipment for administrative areas are maintained at par levels
• Checks to ensure that all patient records are accounted for and returned to medical records area; understand and follows HIPAA guidelines in regards to PHI
• Responsible for monitoring office supplies
• Upon request, may be requested to greet and check in patients; supports the staff in the Check-in process if requested
• Assists all staff with routine administrative duties, such as filing, copying, and mailing
• Must be able to work in a busy clinical setting with a multi-lingual and multi-age patient and staff population
• Must be able to assess and respond to urgent issues in a competent manner
• Good organizational skills are required
• Work at other sites to accommodate patient load. Professional attitude and adherence to office policies and procedures is required
• Must maintain patient confidentiality
• Serves as good ambassador for Molina when working with non-Molina staff, County staff, volunteers, visiting consultants, residents and other health professions trainees
• Ability to abide by Molina's policies
• Maintain regular attendance based on agreed-upon schedule
• Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)
• Ability to establish and maintain positive and effective work relationships with coworkers, clients, members, providers and customers
• High school graduate or equivalent
• Proficiency in basic computer skills is required
• Up to one year of experience working in a physician's office setting or applicable experience
• Medical Records clerical experience
• Experience with a multi-lingual/multi-cultural patient population
• This is a part time position
• Previous experience in a guest services position
• Hotel Front Desk experience preferred
• Adhere to established department and property policies and procedures regarding guest service standards
• Answer inquiries pertaining to hotel services, shopping, dining, and travel directions
• Compute bill, collect payment, and make change for guests
• May post charges to guest’s bill
• Must be willing to cross-train in other departments of Hotel Operations as instructed by management
• This is a uniformed position, which requires that team members are in compliance with uniformed appearance standards while on duty
• Assist in the group sales efforts as specified by PBX Supervisor or Front Desk Supervisor
• Excellent communication and guest service skills are a must

Seasonal Front Desk Clerk Resume Examples & Samples

• Follow all Delaware North Parks and Resorts Environmental GreenPath, GuestPath, OSS, SERV, Code of Conduct, Core Values, Policies and Procedures and NPS Guidelines
• Greet, register, and assign rooms and process departures of guest of the hotel
• Verify customer's credit, and establish how the customer will pay for the accommodation
• Deposit guests' valuables in hotel safes or safe-deposit boxes
• Arrange tours, taxis, or restaurant reservations for customers
• Answer inquiries pertaining to hotel services, guest registration, and travel directions
• Make and confirm reservations
• Handle cash, traveler's checks and credit cards in a safe and accurate manner
• Record guest comments or complaints, referring guests to managers as necessary
• Learn and use Springer Miller property management system, Microsoft Office programs, and HotSos
• Ensure a clean and pleasant atmosphere at Front desk and lobby areas at all times
• Assist in the preparation for basic food service, such as setting up continental breakfast or coffee and tea supplies
• All other duties assigned by Managers and Supervisors
• Track record of delivering exceptional guest or client experience
• Previous front desk hotel experience preferred
• High school diploma or equivalent vocational training certificate
• Fluency in a foreign language preferred
• Excellent phone and verbal communication skills
• Previous experience as Guest Service Agent preferred
• Full Time benefits include: Medical, Dental, Vision, Life, 401K, Marcus Stock purchase plan, Paid Time Off: (6) Company Paid Holidays
• $150 Associate Referral Bonus Program!
• Greet and welcome guests, respond to guest requests and needs and answer any questions, providing accurate and appropriate information to guests and customers
• Represent the hotel with professionalism and decorum
• Follow all Marcus Hotels and Resorts policies and procedures, Marriott Standards, and Information Protection procedures
• Make corrections and adjustments and handle all computer problems that might occur throughout shift
• Perform all other related duties and special projects as requested and/or assigned
• Must be able to work a varied schedule to include days, evenings, weekends, holidays and the ability to work under pressure

Hotel Front Desk Clerk / Relief Night Auditor Resume Examples & Samples

• Resolve any discrepancies with departments out of balance
• Verify GTD no shows and complete walked guest report
• Post room charges, food and beverage charges, phone charges, compute guest bills using PMS, collect payment following all cash handling procedures as required
• Balance all rebates, paid outs, and misc. charges
• Prepare Housekeeping Reports recording same day checkouts, stay overs, etc
• During down time, inspect the desk area for cleanliness, refill supplies as needed, inventory items as assigned. Have a thorough knowledge of emergency procedures
• Daily vacuum floors, clean windows, wipe seats, seat ledges and other surfaces as necessary
• Other related duties may also be assigned
• Must be familiar with computer systems and cash handling
• Some hospitality industry or related experience which evidences some suitability for this type of work
• Must be able to observe safety and security procedures, report potentially unsafe conditions, and use equipment properly
• Must be able to deal with frequent change, delays, or unexpected events
• Must be able to work independently without direct/close supervision
• Read and comprehend simple instruction, short correspondence and memos
• This is a uniformed position, which requires that team member’s are in compliance with uniformed appearance standards while on duty
• Ability to enter Hotel (LMS) in computer
• Comply with Company and department policies and procedures
• Answer PBX courteously and promptly using designated language consistently
• Place all emergency calls
• Ability to use paging system
• Know how to enter wake-up calls for guests
• Knowledge of property and current promotions
• Be familiar with Director, Managers, and Supervisors on property
• Be flexible with schedule
• Take reservations for marketing events
• Ability to enter Entertainment reservations
• Must have clear handwriting
• Typing skills at least 45 wpm
• Locations on casino floor are noisy and smoky
• Will also encounter intoxicated guests frequently
• Valid US or Canadian Driver's license
• Two years previous cashier or public service or related experience
• Competencies for this position are work standards and productivity, communication, interpersonal and intercultural relations, decision making, and dependability
• Additional competencies may include financial, coaching, delegation, and planning
• Word processing skills and ability to pay close attention to detail
• Fleet & Family Readiness Job Application located on navylifepnw.com website: http://www.navylifepnw.com/jobs
• Proof of education and/or certification transcripts/copy of degree/certification) if qualifying based on education or certification
• OF-306, https://www.opm.gov/forms/pdf_fill/of0306.PDF
• Input and retrieve information routinely from computer systems. Make appropriate selection of rooms based on guests' needs
• Respond to guest requests and handle guest issues or reports complaints to management
• Perform other job duties as assigned
• 2-3 years’ experience working in an office setting preferred, clerical or secretarial position
• GED or High School Diploma, Some college preferred
• Excellent computer skills including a proficiency in Microsoft Office Suite and Excel
• A self-starter who can work independently of supervision, or as part of a team
• Ability to operate standard office equipment including but not limited to: computers, telephone systems, calculators, copiers, scanners, and facsimile machines
• Good writing, mathematical, analytical, cash counting and problem-solving skills
• Ability to maintain confidentiality in all aspects of company, staff, client, and vendor information
• Ability to work with difficult people and stay focused and calm under stressful situations
• Demonstrates a sense of urgency, a history of taking initiative
• Predominantly sedentary office position with high frequency of keyboarding/computer work though some walking and bending is required
• Able to perform intermittent physical activity including sitting, standing, climbing, light lifting and walking
• Job requires ability to see, hear, speak, and use critical reasoning
• Bilingual a plus
• Meets and greets clients and visitors
• Answers the telephone and operates the telephone console; answers and transfers telephones with proper professional etiquette, manages calls by knowing when to take messages, and takes accurate message information
• Opens, sorts, and distributes internal and external mail, faxes, and deliveries
• Performs general clerical duties to include but not limited to: photocopying, faxing, mailing, filing, and scanning
• Creates and modifies documents such as invoices, reports, memos, letters, and spreadsheets
• Files and retrieves organizational documents, records, and reports
• Prepares cash receipts, conducts and processes cash deposits, credit card transactions and/or collects cash from customers for processing
• Assist office staff as needed including processing paperwork and data entry
• Communicate effectively (verbal, listening, written)
• Check SFMS Facilitator email and address any service request(s). Depending on severity of issue, open a ticket or call building management. Leaks, gas smells, etc. requires on-site inspection
• Make copies/file/scan documents/order supplies/answer SFMS main phone line
• Create/update spreadsheets for position and SFMS staff as requested
• Maintain monthly budget spreadsheets, to include monitoring the status of purchase requests in the Unified Financial Management System (UFMS)
• Keep track of all furniture moves at Headquarters (updating spreadsheet)
• Update personnel seating locations in AUTOCAD drawings including names on cubes, cubicle numbers, component, etc
• Maintain SFMS intranet site to ensure all information is up-to-date; upload monthly reports
• Process invoices and create purchase order requests for SFMS
• Prepare Reimbursable Work Authorizations (RWA) for GSA project funding
• Create signage for HDQ and update all spreadsheets and drawings to reflect updates
• Schedule and coordinate HVAC equipment maintenance checks for HDQ computer labs and ADP rooms
• Maintain schedule on behalf of SFMS Chief including conference room reservations and coordinating staff interviews
• Prepare and order signage for court expansion space and HDQ swing space
• Follows up with guests to ensure issues have been met to their satisfaction
• Coordinates with Housekeeping to track readiness of rooms and report guest concerns
• Provides guests directions and information regarding the property and local points of interest
• Runs daily reports, identify any special requests and check reports for accuracy
• Assigns rooms according to guest request and preferences whenever possible
• Completes designated cashier and closing reports in the computer system
• Practices safety standards at all times

Hotel Front Desk Clerk / Night Auditor Resume Examples & Samples

• Handle guest check ins and checkouts efficiently and in a friendly and professional manner
• Verify that all updated contingency reports have been run
• Print registration cards for next day arrivals
• Ensure that all wake up calls are handled promptly and properly
• Balance accounts to zero as well as all restaurant credit card accounts
• Complete, print and leave all required reports at the assigned areas for designated managers
• Represent the Hotel in regard to guest complaints and situations that require immediate attention
• Waxing may be required once a month as decided by assigned manager
• Have knowledge of the hotel property, hotel staff, van service area, and hotel services with hours of operation
• Must be able to properly represent the company in an informal off-site setting
• Must be able to be consistently at work and on time
• Write simple correspondence
• Effectively present information in one on one and small group situations to customers, clients or associates

On-call Front Desk Clerk Resume Examples & Samples

• Welcome guests in a friendly, prompt and professional manner
• Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner
• Up-sell rooms where possible to maximize hotel revenue
• Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank
• Issue, control and release guest safe-deposit boxes
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
• Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction
• May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes
• Promote teamwork and quality service through daily communications and coordination with other departments
• Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc
• Welcomes guests to the hotel
• Provides guests with exceptional service when they check in and out of the hotel
• Assists guests with any questions they may have
• Offers suggestions (where to dine, entertainment) to hotel guests
• Answers the phone in a professional manner
• Cash handling
• 4/5 Diamond Experience is a plus
• LMS experience is a plus
• Strong computer skills with Outlook, Word, and Excel required
• Ability to maintain a positive and engaging attitude even during stressful situations
• Must be able and available to work any shift
• Excellent Phone Etiquette
• Previous Front Desk experience a plus

Front Desk Clerk Timber Ridge Resume Examples & Samples

• Performs front desk responsibilities to include greeting guests, performing guest transactions, answering the telephone, processing individual reservations, balancing credit card and cash transactions, and taking accurate messages for guests and management
• Receives and resolves guest's complaints and provides information within scope of authority
• Reports any injuries, accidents or problems as necessary

Big Meadows Lodge Front Desk Clerk Resume Examples & Samples

• Greet all guests with a smile and positive attitude, using guests' names whenever possible
• Check guests in/out in a timely manner
• Promptly answer telephone, use guests' name, fulfill any requests or answer questions in a courteous manner
• Take reservations efficiently for individuals and those with groups
• Keep Front Desk area neat and orderly
• Prepare arrival lists, checking for special requests and billing codes
• Perform guest services, helping guests solve any problem they may have
• Assist guests with special needs when needed
• Wear company issued uniform and maintain a professional, well-groomed appearance at all times

Front Desk Clerk Openings Resume Examples & Samples

• Welcomes and acknowledges each guest with a smile, eye contact and friendly greeting, using the guest's name when possible
• Speaks to guests and coworkers using clear, appropriate and professional language
• Procesess all check-outs; resolves issues related to late disputed charges
• Communicates parking procedures to guests, dispatch bell staff and valet staff as necessary
• Complies with record retention, Standard Operating Procedures and daily responsibilities

Administrative Assistant / Front Desk Clerk Resume Examples & Samples

• 2+ years in an administrative support role is required
• Familiarity with MS Office programs
• Willingness to learn and work well with others
• Excellent Verbal and Written communication
• Strong organization and prioritization skills
• Knowledge of Excel, Word, Power Point and General Microsoft Office Applications
• Ability to communicate professionally and effectively
• Excellent phone, interpersonal, and organizational skills
• Ability to speak, read, and comprehend the English language
• Bi-lingual abilities are preferred but not required
• Must be open to feedback, differing opinions and other points of view
• Demonstrates a sense of urgency and timeliness
• Demonstrate the ability to seek improvement
• Excellent teambuilding and interpersonal skills
• Answers all owners’ requests for housewares and guest supplies, including delivery and pick-up of cribs, high chairs, rollaways, etc
• Assists owners/guests with their luggage during check-in and check-out
• Attends the Owner’s Coffee meetings and handles any problem issues that arise pertaining to area of responsibility
• Assists with preparing owner packages
• Codes bills for management approval
• Distributes notices to owners/guests (i.e. stay over, room-move and check-out letters) and as necessary, assists with room-moves
• Places and removes trash and recycling bins in appropriate area, including maintaining the cleanliness around the dumpster areas
• Maintains the cleanliness of all storage and laundry rooms, as well as, stairways and the area under every building void of debris and spiders
• Orders and maintains an inventory of linen, guest supplies and housewares
• Maintains linen and supply packs for each unit and removes dirty linen and trash from units after check-out
• Washes potholders, blankets, mattress pads, etc. as needed
• Spot cleans carpets and furniture in units
• Replaces sofa cushions as needed and is responsible for having them cleaned
• Conducts weekly inspections of units with management then notifies maintenance and housekeeping of any problems
• Carries out a responsible request by management of which the employee is capable of performing
• Must be able to list, push and pull up to 25 – 50 lbs
• Must be able to work 8 hour shifts
• Must possess excellent customer service abilities
• Prior related experience
• Guest Services and Customer Services
• Check guests in and out in a confident, professional, and friendly manner
• Take hotel reservations in a gracious and professional manner
• Anticipate guests' needs, respond promptly and acknowledge all guests
• Provide gracious and efficient telephone services. Calls should be answered promptly and knowledgeable, always ensuring complete and accurate information
• Advise guest of any messages, mail, faxes, etc. received for them
• Review arrivals noting special requests and group arrivals
• Communicate service and amenities of the hotel to guest
• Accept and record wake-up call requests
• Reservations Processing
• Adhere to all cashiering procedures; open, secure and balance out shift banks to include verification of all cash, credit card, and check transactions during a given shift
• Perform bucket checks by each shift to verify data as it pertains to: Guest name, address, room rate, date of departure, number of guests in room and credit card information
• Ensure proper credit card procedures are followed at all times to include guest signature and registration slip
• Complete all items as listed on shift checklist
• Provides assistant functions to patients (personal care, ambulation, transports)
• Documents care given and data gathered. Reports findings to Physician
• Scans medical records and loose elements daily
• Pulls medical records for all authorized requesters, transports
• Assists in the general operation of the physician office
• Assists in keeping office neat and professional
• Maintains confidentiality and protects privacy of healthcare information, security of password, and access codes
• Maintains a clean and well organized work station, follows all safety regulations, code of conduct and ethics, customer service, and attends hospital training and departmental staff meetings
• Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests. Inputs information into the computerized reservations system to update and maintain records. Calls for bell person, as needed. Accesses reservation system to determine unit availability and assists guests with reservations or changes as required, maintaining HGVC rental policies in an effort to maximize inventory. Generates invoices and collects monies due through the rental program and through merchandise sales. Issues and controls unit keys. Maintains safety deposit boxes
• Demonstrates excellence in service quality standards that affect guest satisfaction, responding to guests in a timely and professional manner. A courteous and professional demeanor and presentation must prevail when handling upset guests and difficult situations
• Prior cash handling and data entry experience required
• Create special experiences one guest at a time
• Follow all Delaware North Parks and Resorts Environmental GreenPath, GuestPath, OSS, SERV, Code of Conduct, Core Values, Policies and Procedures
• Review accounts and charges with guests during the check-out process
• Relationship Building - Ability to effectively build relationships with customers and co-workers
• Responsible - Ability to be held accountable or answerable for one’s conduct
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace
• Initiative - Ability to make decisions or take actions to solve a problem or reach a goal
• Communication, Written - Ability to communicate in writing clearly and concisely
• Conflict Resolution - Ability to deal with others in an antagonistic situation
• Confidentiality - Display service standards and adopt traits that adhere to confidential matters as they relate to hotel issues and department concerns
• Greets Guests when they arrive to the Resort
• Works to ensure maximum guest satisfaction at all times
• Assists as needed to ensure maximum inventory is available
• Assists Manager and Assistant Manager as needed

Franchised Front Desk Clerk / AYS Resume Examples & Samples

• Blocking rooms for same day based on: VIPs, specific location or views guaranteed to groups
• Communicate with Manager regarding status of groups
• Communicate with Housekeeping regarding VIP arrivals and expediting VR rooms
• Run hourly house counts and confirm selling strategy with Manager/ Supervisor
• Willingness and ability to train new associates
• Communicate pertinent shift information to Manager/ Supervisor and team members both verbally and in writing via logbook. Update as necessary
• Pass-on pertinent information to next shift. Group information, current selling strategy, follow-up required for guests or shift responsibilities
• Answer phones within 3 rings using proper greeting and etiquette
• Understand and carry out specific duties for: fire alarms, bomb threats, and medical emergencies
• Ability to make long distance, international, or special billing telephone calls
• Receive and deliver clear and professional messages in PMS and offer assistance with voice mail
• Answer basic Front Office related questions
• Properly send, receive, and log faxes in a timely manner
• Properly accept, log, and maintain mail in an organized manner
• Report, log, and follow-up on telephone equipment malfunctions
• Confirm, record, and deliver wake-up calls (using manual sheet and/ or switchboard)
• Use and explain the use of TDD equipment for hearing impaired
• Assist team in completing daily responsibilities
• Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedures, and Standard Operating Procedures. (15% time)
• Ability to solve problems with a minimum of supervision
• Hotel Hospitality Front office system knowledge a plus
• Greets patients and visitors, checks patients in and out, and obtains necessary documentation
• Verifies and enters demographic information
• Obtains and verifies insurance authorizations/precertification. Completes medical record release requests and schedules/confirms patient appointments
• Enters, reviews and submits charges for patient procedures and services daily
• Collects co-payments and reconciles all daily reports and deposits for accuracy
• Provides general office and clerical support to assigned out-patient/medical office
• 1 year of insurance verification, physicians office, or related experience preferred
• High school graduation or an equivalent combination of education and experience
• CPR and first aid within three months of hire
• Wear uniform including name tag
• Read, write, speak and understand English fluently
• Customer service experience
• Excellent interpersonal, verbal, and written communication skill
• Able to motivate & support others in their quest to be healthier and fitter
• Ability to prioritize and accomplish multiple tasks with deadlines in a customer service setting under minimal supervision
• Demonstrated ability to maintain confidentiality
• Demonstrated skill necessary to collect, organize and disseminate information upon request
• Experience in hospitality industry
• Knowledge of the UC systems, forms, policies, and structure
• Knowledge of UCSF Fitness and Recreation
• Experience in Fitness and/or organized sports
• Ability to make sound judgments
• Have working knowledge of town of Honey Creek Resort and surrounding areas and be able to provide directions
• Utilizes protective equipment (when necessary)
• Reports accidents, injuries, property damage or loss to supervisor
• Provides for a safe work environment by following all safety and security policies and procedures
• Assist events desk
• Maintain cleanliness of working environment and other area as directed
• Assist porters with deliveries and guest service requests
• Assisting other departments as needed
• Communicate often with Housekeeping department to ensure proper & timely checkouts and updates on any pertinent information
• Snow removal as needed
• Previous experience with operating point-of-sale systems required
• Previous experience in customer service environment preferred
• Ability to handle multiple tasks simultaneously in fast-paced environment
• Read maps and give correct directions
• Capable of following job guidelines and supervisors' instructions

Front Desk Clerk Belterra Casino Resort Resume Examples & Samples

• Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers
• Assigns guest accommodations in accordance with current procedures
• Maintains knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the reception desk's daily operation
• Maintains guest relations in a positive manner. If unable to satisfy guests' complaints, refers guest to appropriate personnel
• Maintain ongoing knowledge of all Belterra Casino Resort & Spa services and entertainment opportunities
• Must be able to obtain and maintain all licenses / certification per Federal, State, and Gaming regulations

Related Job Titles

• Career Blog

Front Desk Clerk Resume: Examples and Best Practices

As the face of any organization, the Front Desk Clerk plays a crucial role in ensuring smooth administrative operations. A Front Desk Clerk is responsible for greeting visitors, answering their queries, and directing them to the relevant personnel.

A well-crafted resume is instrumental for a Front Desk Clerk to gain employment in a competitive job market. Employers require an outstanding resume that sets the candidate apart from other applicants.

The purpose of this article is to provide examples and best practices for crafting an exceptional Front Desk Clerk resume. Through this guide, you will learn what should be included in your resume and how to structure it to impress potential employers.

In the following sections, we’ll cover in detail the essential elements that make up a Front Desk Clerk resume. But before we proceed, let’s understand the importance of writing a well-crafted resume.

Understanding the Job of a Front Desk Clerk

Job description.

A Front Desk Clerk, commonly known as a Receptionist, is responsible for greeting and assisting visitors, answering phone calls, directing visitors to appropriate personnel, and handling administrative tasks such as data entry and record-keeping. They act as the first point of contact in any organization and thus, play a crucial role in creating a positive first impression.

Skills and Qualifications needed

A successful Front Desk Clerk must possess excellent communication and interpersonal skills. They should be able to communicate professionally with visitors, employees, and management. Other essential qualities include attention to detail, multitasking ability, and problem-solving skills.

A high school diploma or equivalent is typically required for this position. However, employers may prefer candidates with a bachelor’s degree in business administration, hospitality management, or related fields. Proficiency in Microsoft Office and experience working with phone systems and databases are additional qualifications that can help candidates stand out.

Competencies required

Apart from the necessary skills and qualifications, a Front Desk Clerk should also possess certain competencies. These include:

• Professionalism: maintaining a professional demeanor even in stressful situations,
• Adaptability: being able to adapt to changes in the workplace,
• Time Management: efficiently managing tasks and responsibilities,
• Attention to detail: ensuring accuracy and completeness while performing tasks,
• Customer service skills: understanding customer needs and providing the right assistance,
• Confidentiality: maintaining the confidentiality of sensitive information.

Challenges faced by a Front Desk Clerk

A Front Desk Clerk may encounter several challenges while performing their job duties. The most common challenges include:

• Dealing with difficult visitors or callers,
• Multitasking: handling multiple visitors, phone calls, and administrative tasks simultaneously,
• Time management: prioritizing and managing workload effectively,
• Technology: using different software and hardware, and troubleshooting technical issues as they arise,
• Confidentiality: handling sensitive information while maintaining confidentiality, and
• Staying calm and composed during stressful situations.

A Front Desk Clerk is an essential part of every organization. Possessing excellent communication, interpersonal, and administrative skills, coupled with competency in handling challenges, can help one excel in this position. Employers look for individuals who can create a positive and welcoming environment for their visitors, and it is crucial to highlight these skills on your resume.

Types of Front Desk Clerk Resume

When it comes to creating a front desk clerk resume, there are four main types: chronological, functional, combination, and targeted. Let’s take a closer look at each one.

Chronological Resume

A chronological resume is the most traditional type of resume that lists your work history in reverse chronological order. This means that your most recent work experience is listed first, followed by your previous roles. It includes your job title, company name, employment dates, and job duties. This type of resume is best suited for candidates who have a solid work history with no significant gaps or job hopping.

Functional Resume

A functional resume is a skills-based format that focuses on your skills and achievements rather than your work history. It highlights your skills and experience, rather than just listing your job titles and employers. This is ideal for candidates who have gaps in employment history or those looking to change careers.

Combination Resume

A combination resume combines elements of both the chronological and functional resumes. It includes a summary of your skills, followed by your work history in reverse chronological order. This type of resume is best suited for candidates who have relevant work experience and want to highlight their skills.

Targeted Resume

A targeted resume is tailored to a specific job description, focusing on the skills and experience required for the position. It highlights your relevant experience and education, making it a great way to customize your resume for a particular job. A targeted resume is ideal for job seekers who are applying for a specific role or industry.

Choosing the right type of resume is crucial to the success of your job search. Consider your work history, skills, and the job you are applying for before deciding which type of front desk clerk resume will work for you. By tailoring your resume to the specific job requirements, you increase your chances of getting that dream job.

Best Practices for Writing a Front Desk Clerk Resume

When applying for a Front Desk Clerk position, it is essential to make a good first impression with an effective resume. Here are some best practices to help you craft a winning Front Desk Clerk resume.

Tailoring the resume to the job posting

Your resume should be tailored to the specific job you are applying for. Start by carefully reading the job posting and highlighting the skills, qualifications, and traits the employer is looking for. Then, incorporate these keywords into your resume. This will help your resume stand out to recruiters and demonstrate your suitability for the position.

Writing a compelling career summary

Your career summary should be a brief statement at the top of your resume that highlights your most relevant skills and experiences. Use this section to convey your expertise, accomplishments, and unique selling points. A well-crafted career summary can captivate recruiters and entice them to read the rest of your resume.

Highlighting relevant job experience and accomplishments

Your job experience section should showcase your relevant work experience and highlight your accomplishments. Use bullet points to convey your responsibilities in each role and the results you achieved. Be sure to use numbers and data whenever possible to quantify your impact and demonstrate your skills.

Emphasizing relevant skills and qualifications

The skills section should list your relevant skills and qualifications. Incorporate both hard and soft skills, including technical skills like Microsoft Office and customer service skills like conflict resolution. Be sure to prioritize the skills and qualifications that are most relevant to the front desk clerk role.

Including relevant education and certifications

Your education section should list your relevant education and certifications. Include your degree(s), major(s), and any relevant coursework. Additionally, list any certifications you have earned that are relevant to the front desk clerk role, such as CPR or First Aid certification.

Optimal formatting and structure

Finally, make sure your resume is easy to read and visually appealing. Use bullet points, headings, and white space to organize your information and make it easy to scan. Choose a clean and professional font and keep the overall design simple and streamlined.

By following these best practices, you can create a Front Desk Clerk resume that will capture recruiters’ attention and show them why you are the best candidate for the job.

Front Desk Clerk Resume Examples

When crafting a Front Desk Clerk resume, it is essential to choose the appropriate format that effectively presents your qualifications and experience. Depending on your preference and career goals, you can choose from four types of resumes that can highlight your skills and expertise in this role.

Chronological Resume Example

A chronological resume format is the most commonly used resume type. It presents your work history from the most recent to the oldest job experience. It is an excellent choice for candidates who have solid job experience and a consistent work history as a Front Desk Clerk.

Here’s an example of how to structure your chronological resume:

• Header: Your name, contact information, and professional title
• Professional Summary: A brief introduction of yourself, including relevant skills and qualifications
• Work Experience: A list of your work history in this role, including the company name, job title, employment dates, and job responsibilities
• Education: List of your educational attainment relevant to the position
• Certifications and Awards: Extra qualifications or achievements that can set your application apart

Functional Resume Example

A functional resume highlights your skills and relevant accomplishments. It is suitable for individuals changing careers, those with employment gaps, or those with limited job experience in a Front Desk Clerk role.

Here’s how to structure your functional resume:

• Professional Summary: A brief statement of your skills and how you can benefit the company
• Skills Section: List of skills relevant to Front Desk Clerk, such as customer service skills, computer skills, and communication skills.
• Accomplishments and Experience: Briefly highlight your work experience and achievements
• Education: List of educational attainment relevant to the position
• Certifications and Awards: Extra qualifications, training or achievements that can support your application

Combination Resume Example

The combination format effectively combines the functional and chronological resume type. It presents your skills and expertise while also showcasing your job experience. This type of resume is perfect for applicants with both strong work experience and relevant skills.

Here’s how to structure your combination resume:

• Professional Summary: A brief introduction that highlights your skills and qualifications
• Skills Section: List of skills relevant to Front Desk Clerk, such as customer service skills, computer skills, and communication skills
• Work Experience: A list of your work history in reverse chronological order, with a brief description of your job responsibilities.

Targeted Resume Example

A targeted resume format tailors your resume specifically to a job posting or company. It shows that you have the relevant qualifications and experience that the employer is looking for in a Front Desk Clerk.

How to Create a Front Desk Clerk Resume: Step-by-Step Guide

If you want to land a job as a front desk clerk, you need to have a well-crafted and targeted resume. In this step-by-step guide, we will show you how to create a front desk clerk resume that stands out from the rest.

Step 1: Research the job posting and the company

Before you start writing your resume, study the job posting and the company you are interested in. This will help you understand the skills and qualifications that the employer is looking for, and enable you to tailor your resume accordingly.

Step 2: Determine the resume format to use

There are several resume formats to choose from, and each has its own advantages and disadvantages. Consider your work experience, achievements, and skillset to decide which format will best showcase your strengths.

Step 3: Choose appropriate resume headings and sections

Your resume should be divided into clear and easy-to-read sections, such as summary, work experience, education, and skills. Select headings that align with your career goals and the job requirements.

Step 4: Create a compelling career summary

Your career summary should be a few lines that highlight your most relevant skills and accomplishments. Make sure it is tailored to the specific job you are applying for and is attention-grabbing.

Step 5: Tailor experience, skills, and qualifications to the job

Your resume should reflect the specific requirements of the job you are applying for. Customize your experience, skills, and qualifications to match the job posting.

Step 6: Include relevant education and certifications

Make sure to include any relevant education and training you have received, as well as any certifications that are relevant to the job. This demonstrates that you have the necessary knowledge and skills to excel in the role.

Step 7: Format and structure the resume

The final step is to format and structure your resume in a way that makes it easy to read and understand. Use bullet points, headers, and clear fonts to ensure that your resume is visually appealing and easy to navigate.

By following these seven steps, you can create a front desk clerk resume that showcases your skills and qualifications effectively. Remember to tailor your resume to the specific job and company, and to highlight your most relevant achievements and experience.

Tips for Optimizing Your Front Desk Clerk Resume

If you want to stand out from the crowd of applicants for a front desk clerk position, you need to optimize your resume. Here are some tips that will enhance your chances of landing the job:

Use keywords and power words

Many employers use Applicant Tracking Systems (ATS) to manage job applications. ATS software scans resumes for specific keywords and power words that match the job description. If your resume contains these words, you’re more likely to get through the initial screening process.

To identify the right keywords and power words for your resume, carefully review the job description and highlight the skills, experience, and qualifications that the employer is looking for. Then, incorporate those keywords and power words throughout your resume, especially in the summary, skills, and experience sections.

Quantify your achievements

Employers want to know what you have done in your previous roles and what value you can bring to their organization. Therefore, it’s important to include quantifiable achievements in your resume. For example, instead of saying “Handled customer inquiries,” say “Responded to an average of 50 customer inquiries per day, resulting in a 95% satisfaction rate.”

Showcasing your accomplishments in numbers and percentages will make your resume more compelling and demonstrate your impact.

Keep it concise and targeted

Front desk clerk positions require excellent communication and multitasking skills, among other things. Therefore, your resume must reflect these qualities. However, you don’t need to include every single detail of your work history in your resume.

Keep your resume concise, targeted, and relevant to the position you’re applying for. Use bullet points to make it easy to read and skim. Ideally, your resume should be one or two pages long, no more than that.

Use action verbs

Action verbs are powerful in resumes as they give the impression of a proactive and dynamic candidate who is ready to take on challenges. Instead of using passive language like “Responsible for answering phones,” use stronger action verbs like “Managed incoming calls and directed them to relevant departments.”

Using action verbs makes your resume more engaging and shows that you’re capable of taking initiative.

Avoid common resume mistakes

Finally, avoid common resume mistakes such as typos, inconsistencies, and overly complicated language. Double-check your resume for errors and get feedback from others to ensure that it’s clear, concise, and professional.

Optimizing your front desk clerk resume using keywords, quantifiable achievements, concise language, action verbs, and eliminating common resume mistakes can significantly enhance your chances of being selected for an interview.

Front Desk Clerk Resume Screening and Hiring Process

When it comes to hiring a Front Desk Clerk, the resume screening process is a critical step in identifying the most qualified candidates. Here are the steps involved in the Front Desk Clerk resume screening and hiring process.

Pre-screening and Shortlisting

The first step in the Front Desk Clerk hiring process is pre-screening and shortlisting. This is where the hiring manager goes through all the resumes received and selects the most qualified candidates based on education, work experience, and skills.

Resume Screening and Review

The next step is the resume screening and review. Once the shortlisted resumes have been identified, the hiring manager will conduct a thorough review of each resume to determine if the candidate possesses the required skills and experience for the position. Additionally, the resume should show that the candidate possesses the necessary characteristics, such as excellent communication skills and attention to detail.

Interviewing Process

After the resume screening and review, the interviewing process begins. During this step, the hiring manager will assess the candidate’s soft skills such as problem-solving, customer service, and professionalism, alongside technical skills. Typically, one or two rounds of interviews are required to complete the selection process effectively.

Offer and Negotiation

Once the hiring manager has identified the ideal candidate, the next step is to make an offer. During this step, the hiring manager will extend the offer and negotiate salary and other benefits.

The Front Desk Clerk hiring process can take some time, but it is essential to end up with the most qualified candidates. Keep in mind that the hiring process involves more than just reviewing the candidate’s resume, it also involves assessing their soft skills through the interview process. So, be sure to prioritize these aspects during the screening and hiring process.

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Front Desk Clerk Resume Examples

Writing your resume as a front desk clerk can be a challenge when you may not have much relevant experience. The front desk is one of the most important parts of any business, and employers want to know that their front desk clerks are reliable, friendly, organized, and able to handle customer service issues. When writing your resume for a front desk clerk position, it’s important to focus on these characteristics and emphasize your strengths in customer service and communication. In this guide we will discuss how to craft an effective resume for a front desk clerk position, including tips on what to include, important skills to highlight, and examples of resumes you can use for inspiration.

If you didn’t find what you were looking for, be sure to check out our complete library of resume examples .

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Front Desk Clerk

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

Detail- oriented and customer- focused professional with 5+ years of experience working in the hospitality industry. Proven ability to provide friendly customer service and problem solve in fast- paced environments. Flexible and reliable with the ability to multitask and prioritize effectively.

Core Skills :

• Customer service
• Cash handling
• Problem- solving
• Computer literate
• Communication
• Organization

Professional Experience : Front Desk Clerk, The Marriot Hotel, New York, NY April 2017 – December 2020

• Greeted and checked- in guests
• Assisted guests with reservations, room changes and special requests
• Settled guest accounts upon check out
• Processed payments and collected cash
• Performed data entry tasks
• Handled customer inquiries, requests and complaints

Front Desk Agent, The Hilton Hotel, New York, NY August 2015 – April 2017

• Checked guests in and out of the hotel
• Answered phones, responded to guest inquiries and ensured customer satisfaction
• Handled cash and credit card transactions accurately
• Assisted guests with room changes and special requests
• Maintained updated records of room availability

Education : High School Diploma, ABC High School, New York, NY, June 2015

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Front Desk Clerk Resume with No Experience

Recent graduate with a Bachelor’s degree in Business Administration. Seeking to gain experience in customer service and hospitality by obtaining a Front Desk Clerk position.

• Excellent communication and interpersonal skills
• Ability to handle time sensitive tasks
• Proficient in Microsoft Office Suite
• Fluent in English, Spanish and French

Responsibilities

• Greet and register guests
• Assist guests with check- ins, check- outs and inquiries
• Maintain the accuracy of front desk operations
• Manage filing, copying, and printing requests
• Answer phone calls and provide information to guests
• Ensure that all customer service standards are met

Experience 0 Years

Level Junior

Education Bachelor’s

Front Desk Clerk Resume with 2 Years of Experience

I am an experienced Front Desk Clerk with 2 years of experience in providing exceptional customer service, greeting guests, and maintaining office cleanliness. I am highly organized, detail- oriented, and have excellent communication skills. My background includes coordinating reservations, handling cash transactions, and assisting clients with inquiries. I am confident that I can bring a high level of professionalism and customer service to any organization.

• Strong communication and customer service skills
• Proficient in use of computer software and office equipment
• Knowledge of hotel, hospitality, and front desk operations
• Ability to handle multiple tasks and prioritize effectively
• Ability to learn new software and programs quickly
• Highly organized and detail- oriented
• Flexible and adaptable to changing situations

Responsibilities :

• Greet and check- in guests and customers
• Verify customer identity and payment information
• Assist customers with room and reservation inquiries
• Handle cash and credit card transactions
• Maintain cleanliness of the front desk area
• Coordinate customer reservations and bookings
• Answer telephone calls and direct inquiries to the appropriate department
• Assist with customer complaints and inquiries
• Ensure customer satisfaction and maintain customer relations

Experience 2+ Years

Front Desk Clerk Resume with 5 Years of Experience

A motivated and service- oriented Front Desk Clerk with 5 years of experience in providing customer service excellence and administrative support in busy hotel environments. Demonstrated professionalism in greeting guests, handling reservations, and operating multi- line phone systems. Proven success in maintaining up- to- date records, processing payments, and reconciling daily transactions. Experienced in ensuring compliance with health and safety regulations, including applicable COVID- 19 protocols. Possess strong interpersonal, multitasking, and organizational skills.

• Restaurant reservations
• Telephone etiquette
• Organizational skills
• Computer proficiency
• Knowledge of hotel operations
• Ability to work under pressure
• Greet and direct guests in a professional and friendly manner
• Answer and direct calls on a multi- line phone system
• Maintain and update reservation records
• Process payments and reconcile daily transactions
• Handle customer inquiries, concerns, and complaints
• Monitor compliance with health and safety regulations
• Keep the front desk area tidy and organized
• Maintain current knowledge of hotel services and amenities
• Assist with staff scheduling and payroll processing
• Manage guest hang tags and parking passes

Experience 5+ Years

Level Senior

Front Desk Clerk Resume with 7 Years of Experience

A highly motivated and enthusiastic Front Desk Clerk with 7 years of experience in hospitality and customer service. Possesses an in- depth understanding of customer service processes, a positive attitude and excellent communication skills. Skilled in providing professional, efficient and friendly assistance to guests, resolving conflicts and managing multiple tasks. Proven ability to handle stress and work in a fast- paced environment.

• Customer Service
• Problem Solving
• Conflict Resolution
• Time Management
• Computer Proficiency
• Cash Handling
• Greeted and registered guests in a friendly and professional manner.
• Responded to customer inquiries and resolved complaints in a timely and friendly manner.
• Verified the accuracy of reservation information and collected payment for accommodation.
• Managed multiple tasks such as processing transactions, balancing cash drawers and providing customer service.
• Handled all complaints, inquiries and requests from customers in a professional and efficient manner.
• Processed check- in/check- out procedures for guests.
• Performed basic administrative duties including filing, data entry and telephone answering.
• Monitored the daily operations of the front desk and provided assistance when needed.
• Assisted customers with their luggage and escorted them to their rooms.

Experience 7+ Years

Front Desk Clerk Resume with 10 Years of Experience

A highly experienced and detail- oriented Front Desk Clerk with 10 years of experience in hospitality and customer service. Exceptional organizational, communication, and problem- solving skills, able to complete tasks efficiently and accurately. Adept at working in a fast- paced environment, handling customer inquiries, and resolving complaints.

• Exceptional communication skills
• Superior organizational capabilities
• Outstanding problem- solving abilities
• Ability to multi- task
• Proficient in customer service
• Ability to work in a fast- paced environment
• Proficient in using a variety of computer programs
• Greeting and checking in guests
• Answering phone inquiries
• Resolving customer complaints
• Processing reservations
• Collecting payments
• Balancing accounts and preparing daily reports
• Assisting with additional tasks as needed
• Maintaining a clean and organized lobby area
• Updating guest information in the system

Experience 10+ Years

Level Senior Manager

Education Master’s

Front Desk Clerk Resume with 15 Years of Experience

Highly organized, quick- thinking professional with over 15 years of experience providing excellent customer service and administrative support. Experienced in handling front desk operations, such as greeting visitors, responding to inquiries, and directing visitors to the appropriate offices. Proven ability to provide excellent customer service, manage multiple tasks simultaneously, and maintain a clean and professional work environment.

• Communication: Highly skilled in communicating with customers and providing exceptional customer service to all visitors.
• Organization: Ability to manage and prioritize multiple tasks efficiently, while adhering to strict deadlines.
• Computer Proficiency: Proficient in Microsoft Office Suite, including Word, Excel, and Powerpoint.
• Accuracy: Committed to accuracy and quality when completing tasks.
• Greeted visitors and provided assistance when needed.
• Answered phones and routed calls to the appropriate personnel.
• Assisted customers with inquiries and provided information as needed.
• Scheduled appointments and maintained organized records of visitors.
• Processed payments, collected customer data and entered data into the computer system.
• Updated customer information in the database and generated reports.
• Managed customer accounts and provided customer service as needed.
• Ensured the front desk area was presentable at all times.
• Maintained and updated office supplies, as needed.

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

What should be included in a Front Desk Clerk resume?

A Front Desk Clerk is responsible for providing exceptional customer service to guests of a hotel or other lodging facility. To stand out and increase your chances of getting the job, you need a well-crafted and comprehensive resume that highlights your qualifications, experience, and skills.

When writing your resume, include the following:

• Personal Information: This should include your full name, contact information, and address.
• Summary Statement: This section should include a brief overview of your experience and qualifications.
• Education: Include any relevant education or certifications you have in this section.
• Professional Experience: List all of your work experience that is related to being a Front Desk Clerk.
• Skills: Include any relevant skills you have that pertain to being a Front Desk Clerk such as customer service, problem solving, and communication.
• Special Skills: If you have any special skills, such as fluency in multiple languages, include them here.
• Awards/Achievements: If you have any awards or achievements related to your position as a Front Desk Clerk, list them here.

By including all of this information in your resume, you will stand out from other applicants and give yourself the best chance at being hired.

What is a good summary for a Front Desk Clerk resume?

A front desk clerk is responsible for being the face of the company and providing excellent customer service. A good summary for a front desk clerk resume should highlight the key skills, experience, and qualifications that make the applicant the ideal candidate for the job. This includes excellent communication and interpersonal skills, the ability to multi-task, knowledge of customer service principles, and experience with problem-solving. Additionally, a front desk clerk should have the ability to use a variety of computer systems, such as Microsoft Office and hotel software. The summary should also emphasize other relevant skills and experience that show how the applicant is a great fit for the role. In short, a good summary for a front desk clerk resume should emphasize the applicant’s customer service and technical skills, as well as their overall experience.

What is a good objective for a Front Desk Clerk resume?

Optimizing the front desk operations of a business is a crucial part of ensuring the daily operations run smoothly and successfully. A Front Desk Clerk is the first contact point for customers and is responsible for providing excellent customer service and helping to ensure a positive customer experience. When creating a resume for a Front Desk Clerk position, it is important to have an objective that outlines the skills, experience, and qualifications that make you the ideal candidate.

A good objective for a Front Desk Clerk resume should include the following:

• Proven ability to provide exceptional customer service in a fast-paced environment
• Strong organizational and multitasking skills
• Familiarity with computer systems and software programs
• Ability to work independently and as part of a team
• Dedication to accuracy and attention to detail
• Knowledge of applicable industry regulations and standards

By including all of these objectives in a resume for a Front Desk Clerk position, the candidate will be able to show the potential employer the qualities and skills that make them the best fit for the position.

How do you list Front Desk Clerk skills on a resume?

Front Desk Clerks play a key role in customer service and hospitality. They greet guests and help them check-in and check-out of hotels, resorts, hospitals, and other businesses.

When applying for a Front Desk Clerk job, you should create a resume that makes an impact. To do this, list the skills that you possess to help you stand out from other candidates. Here are some of the skills that you should list on your Front Desk Clerk resume:

• Excellent customer service : Front Desk Clerks should demonstrate excellent customer service skills and be able to manage customer inquiries and complaints in a professional manner.
• Knowledge of hospitality : Front Desk Clerks should have knowledge of the hospitality industry, including hotel/resort policies and procedures.
• Computer skills : Front Desk Clerks must be familiar with computer operations and software programs such as Microsoft Office.
• Organizational skills : Front Desk Clerks must be able to organize, prioritize and manage multiple tasks while maintaining accuracy and attention to detail.
• Communication skills : Front Desk Clerks need to possess strong verbal and written communication skills to communicate with guests and other staff members.
• Cash handling skills : Front Desk Clerks should have experience with handling cash, credit cards, checks and other forms of payment.

By including the skills listed above on your resume, you can demonstrate to employers that you have what it takes to be an effective Front Desk Clerk.

What skills should I put on my resume for Front Desk Clerk?

Having the right skills on your resume is essential for getting a job as a Front Desk Clerk. To demonstrate your qualifications to employers, here are some core skills to include on your resume:

• Interpersonal Communication: As a Front Desk Clerk, you will be dealing with the public on a daily basis. You need to have excellent communication skills to effectively interact with customers and build relationships with them.
• Problem-Solving: You need to be able to think logically to solve customer issues and queries. Being able to come up with creative solutions to problems and resolving conflicts are key skills to include.
• Multi-tasking: As a Front Desk Clerk, you will often have to juggle multiple tasks at once. You need to have good organizational skills to manage multiple tasks and prioritize them.
• Computer Skills: Familiarity with computers and different software programs is essential. You should be able to use word processing, spreadsheet, and other applications to do your job.
• Attention to Detail: You need to have the ability to pay close attention to the details. This is necessary for accurately entering data and following instructions.

By having these key skills on your resume, you can show employers that you are a qualified and dedicated Front Desk Clerk.

Key takeaways for an Front Desk Clerk resume

Front desk clerks occupy a unique and important role in the hospitality industry. As the face of a hotel or business, they are responsible for creating the first impression on incoming guests and providing exemplary customer service. A well-written resume for a front desk clerk position should demonstrate the applicant’s ability to manage all front office duties, including check-ins, check-outs, and general customer service. Here are some key takeaways for an effective front desk clerk resume:

• Emphasize your customer service skills. Front desk clerks provide exemplary service to hotel guests, so make sure to highlight these skills on your resume. Provide examples of times you have gone above and beyond to provide great customer service and make sure to list any customer service certifications you may have.
• Include all relevant experience. Front desk clerks require a wide range of skills, so make sure to list any related experience you may have. Provide details on any prior hospitality or customer service roles, as well as any experience with computers, accounting, or managing a front office.
• Highlight your organization skills. Front desk clerks need to be well-organized and able to multitask. Provide examples of how your organization and multitasking skills have helped you complete tasks efficiently in the past.
• Make sure to proofread. A resume is a reflection of your professionalism, so make sure to proofread it thoroughly before submitting. This includes checking for grammar and spelling errors, as well as ensuring that the format and content is consistent.

By following these key takeaways, you can create an effective front desk clerk resume. Remember to highlight your customer service skills, include all relevant experience, and emphasize your organization and multitasking abilities. With a well-crafted resume, you can help yourself stand out from the competition and land the job of your dreams.

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Front Desk Receptionist Resume Examples and Templates for 2024

• Resume Examples
• Resume Text Examples

How To Write a Front Desk Receptionist Resume

• Entry-Level
• Senior-Level

Front Desk Receptionist Text-Only Resume Templates and Examples

Emma Smith (123) 456-7890 | [email protected] | 2500 Lakewood Avenue, Chicago, IL 01234

Professional and friendly front desk receptionist with nearly two years of professional experience. Proficient at administrative tasks, including maintaining the reception area, greeting guests, answering multi-line phone systems, and maintaining office equipment. Able to learn new software quickly and has expert skills in MS Word and Outlook.

• Strong organizational and time management skills
• Able to prioritize when faced with multiple demands
• Knowledge of MS Word, Outlook, Excel and PowerPoint
• Familiar with multi-line phone systems
• Fast and accurate typist at 90 WPM

High School Diploma Prospect High School, Chicago, IL, September 2015 – June 2019

Professional Experience

Front Desk Receptionist, Maya Consulting Services, Chicago, IL September 2019 – Present

• Greets clients with courtesy and announces their arrival to the necessary departments
• Handles incoming calls on a multi-line phone system and directs them to the correct staff member while answering general information questions as required
• Provides administrative support to the executive staff when needed, such as data entry, preparing correspondence and record-keeping
• Maintains lobby in a neat and organized fashion to ensure that clients are comfortable and feel welcomed
• Coordinates with the office manager to ensure office supplies are well stocked

Summer Office Assistant, Family Dental Associates, Chicago, IL June 2019 – September 2019

• Provided office support to the administrative staff by making copies, filing records and preparing patient charts for the day
• Answered phones when needed
• Assisted with data entry of patient information for accurate record-keeping

Certifications

• Microsoft Office Specialist in Word and Outlook

Jack X. Spear (930) 234-9876 | [email protected] | 3517 Moker Street, Apt 8D, Terre Haute, IN 47800

Motivated Receptionist with 8+ years of experience working in private medical offices. Personable and adept at helping clients and staff navigate sensitive situations. Expertly apply Microsoft Office programs to streamline daily office functions.

Front Desk Receptionist, Vigo Dermatology Center, Terre Haute, IN | April 2014 to Present

• Scheduled meetings and managed office and travel calendars for 5 dermatologists
• Fielded and facilitated patient-staff communications
• Liaised between the center and insurance carriers
• Introduced database that helped medical staff improve efficiency by 10%

Front Desk Receptionist, Clark Health & Wellness Center, Brazil, IN | September 2012 to March 2014

• Managed and maintained schedule for all 6 physical and occupational therapists
• Helped clients book and change their next appointments in-house and with medical partner facilities
• Opened office early to greet clients
• Created a database that streamlined reordering of office supplies

Graduate, Terre Haute High School, Terre Haute, IN | 2012 

• Client Service & Communications
• Filing & Records Management
• Social Media Scheduling & Posting
• Typing 90-110 WPM
• VoIP Phone Systems
• Certified General Receptionist
• Microsoft Office Specialist: Word and Excel 2016 Expert

Belinda Taylor (987) 654-3210 | [email protected] | 123 Main Street, Boulder, CO 12345

Friendly and reliable Front Desk Receptionist with 10+ years of experience in the hospitality industry. Praised for efficiently completing front desk duties at several 5-star hotels. Trilingual: Fluent in English, Spanish, and French.

Front Desk Receptionist, Milton Head Hotel, Boulder, CO | September 2016 to Present

• Greet and welcome all visitors to the hotel
• Provide guests with important information about their room and all hotel amenities
• Answer guests’ questions about hotel services and local attractions
• Inform maintenance team of any issues found by guests
• Liaise with housekeeping staff to ensure rooms are ready for new guests
• Process guest payments
• Won “Employee of the Year” in 2018 and 2020

Front Desk Receptionist, Mountain Ski Villas, Boulder, CO | July 2010 to September 2016

• Ensured hotel compliance with all state and federal safety policies
• Confirmed reservations for conference bookings, and reserved activities for event attendees
• Greeted and informed guests about hotel amenities and local attractions
• Launched a new online booking system that increased reservations by 22%

Associate Degree in Hospitality Management, Central Colorado Community College, Boulder, CO | 2010 

• Computer Reservation System
• Cross-Team Collaboration
• Customer Service & Relations
• Task Prioritization

Your front desk receptionist resume should show you can deliver exceptional customer service and create a welcoming environment for visitors. Employers want to know you can care for their customers while managing daily administrative tasks. This guide will walk you through the resume-writing process and teach you how to highlight key aspects of your experience as a receptionist.

1. Summarize your front desk receptionist qualifications in a dynamic profile

To create a compelling resume profile, introduce yourself and give hiring managers three to five reasons you’re a perfect fit for the role. This is your chance to draw the reader in and present yourself as an administrative professional committed to excellence. Start by listing your job title and years of experience. Then, describe a few of your key qualifications.

For instance, if you’re bilingual, show how you can contribute to a welcoming and inclusive environment at the front desk. Emphasize your ability to communicate fluently and cater to diverse clientele. Or if you’re tech-savvy, highlight your skill in managing digital systems, ensuring efficient call handling, and leveraging software to enhance office operations.

Senior-Level Profile Example:

Friendly and reliable front desk receptionist with over 10 years of experience in the hospitality industry. Praised for efficiently completing front desk duties at several 5-star hotels. Trilingual: fluent in English, Spanish, and French.

Entry-Level Profile Example:

Courteous front desk receptionist with nearly two years of experience. Skilled at maintaining the reception area, greeting guests, answering multi-line phone systems, and maintaining office equipment. Learns new software quickly, with expertise in Microsoft Word and Outlook.

2. Showcase your front desk receptionist experience

A results-driven professional experience section is the best way to show your skills in action. Instead of listing your daily duties, create bullet points demonstrating your accomplishments. This strategy demonstrates the unique strengths and contributions you can bring to your next employer. Using numbers like percentages and monetary figures will help you quantify your impact.

As a front desk receptionist, you’ll likely encounter situations requiring diplomacy and mediation.

Underscore your ability to handle disputes tactfully and professionally, ensuring a positive atmosphere for visitors and colleagues.

Senior-Level Professional Experience Example:

• Confirmed reservations for conference bookings and reserved activities for event attendees

Entry-Level Professional Experience Example:

Front Desk Receptionist, Maya Consulting Services, Chicago, IL | September 2019 to present

• Courteously greet clients and announce their arrival to the necessary departments
• Handle incoming calls on a multi-line phone system and direct them to the correct staff member while answering general inquiries as required
• Provide administrative support to the executive staff when needed, such as data entry, preparing correspondence, and record-keeping
• Keep the lobby neat and organized to ensure clients are comfortable and feel welcomed
• Coordinate with the office manager to ensure office supplies are well-stocked

3. List any education and certifications relevant to front desk receptionists

While hiring managers are usually most concerned with your skills and work experience, don’t undersell your formal training. Start by highlighting your education. This section can be brief but should give a clear snapshot of your academic qualifications, listing any degrees or diplomas.

Then, add any certifications that directly relate to the role of a front desk receptionist. For example, a Microsoft Office specialty could help show your knowledge of programs used daily. First Aid, customer service training, or office management certifications could also be useful.

• [Degree Name]
• [School Name], [City, State Abbreviation] | [Graduation Year]
• Associate Degree in Hospitality Management
• Central Colorado Community College, Boulder, CO | 2010
• [Certification Name], [Awarding Organization] | [Completion Year – optional]

4. List key skills and proficiencies for front desk receptionists

In today’s digital age, most large organizations use applicant tracking systems (ATS) to streamline hiring. These systems scan each resume for relevant keywords and skills. To ensure you pass the ATS screening, incorporate keywords directly from the job posting throughout your resume to demonstrate you have what the employer is looking for. Review the list below to get familiar with terms and phrases you may consider as you write your front desk receptionist resume:

How To Pick the Best Front Desk Receptionist Resume Template

A good template will provide a clean, organized structure for your resume. Opt for one that allows your skills and experience to shine without distractions. Prioritize readability by selecting fonts and color schemes that make scanning your resume easy. Remember, hiring managers are primarily interested in your career background and how well you fit the role, not how stylish your template is.

Mina Stallworth - Professional & Administrative Recruiter at Express Employment Professionals, LinkedIn

Meet our Expert: Mina is a professional and administrative recruiter with over nine years of experience in the complex world of talent acquisition, where she guides both professionals from all walks of life seeking their path in the workforce and organizations striving to assemble exceptional teams.

1. What are the most in-demand skills for front desk receptionists that should be featured on a candidate’s resume? -

• Friendly and welcoming demeanor 
• Ability to handle high-volume traffic (calls, walk-ins, etc…) with ease, poise, and confidence
• Strong administrative and project management skills supporting multiple departments with various needs

2. What work experience and other accomplishments are hiring managers looking for in a front desk receptionist? -

Receptionists are the first impression and a core representation of the organization so hiring managers are more apt to give opportunities to candidates with a service-related or hospitality-based background that understands the importance of customer service. Hiring managers are looking for candidates who are approachable, friendly, and have a warm demeanor.

3. What else, in addition to a resume, should a front desk receptionist candidate be prepared to provide hiring managers? -

For most candidates, this is ultimately a stepping stone into an office setting, so preparing for behavioral and situational examples of working and interacting with customers, working under pressure, using good judgment calls, troubleshooting, and bringing customers satisfactory solutions are critical skills.

4. What advice would you give a front desk receptionist candidate about their job search? -

During the interview, make sure you are exuding confidence, being engaging, and showing interest by making strong eye contact, smiling, using active listening, and providing articulate and well throughout responses. This essentially is a reflection of how you will treat their customers (internal and external).

Frequently Asked Questions: Front Desk Receptionist Resume Examples and Advice

What are common action verbs for front desk receptionist resumes -.

Action verbs help make your resume more engaging and show you're proactive, capable, and can handle the role’s duties. But it can be hard to find the right words to describe your work. Consider using some of the action verbs below in your resume’s professional experience section:

How do you align your resume with a front desk receptionist job posting? -

Employment for receptionists, including front desk receptionists, is expected to show little to no change from 2021 to 2031. However, about 142,000 positions will open up each year as people leave the field to transfer or retire. The highest demand for receptionists will be seen in health care industries, especially for physicians, dentists, and other medical practitioners.

No matter your industry, competition for receptionist jobs will likely remain strong. The best way to get noticed by hiring managers is with a customized resume.

For instance, imagine you’re applying for a job at a law firm. Your resume should showcase any legal experience you have. Use your profile and skills sections to show you can manage legal documentation, direct client inquiries, and maintain an organized office environment.

What is the best front desk receptionist resume format? -

Most front desk receptionists should use the combination (or hybrid) format. True to its name, this format combines two important features of other resume formats: the chronological format’s experience section and the functional format’s profile section. The resume examples on this page all use a combination format.

A combination resume offers the best of both worlds by fusing these two features. The experience section lets you overview your recent work history – essential information for most employers. At the same time, the profile section lets you showcase your career highlights at the top, regardless if they’re from that work history or another part of your background. The resulting resume is straightforward yet strategic. It gives hiring managers the clearest possible view of your experience and relevant strengths, so they can decide to call you for an interview.

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Jacob Meade

Certified Professional Resume Writer (CPRW, ACRW)

Jacob Meade is a resume writer and editor with nearly a decade of experience. His writing method centers on understanding and then expressing each person’s unique work history and strengths toward their career goal. Jacob has enjoyed working with jobseekers of all ages and career levels, finding that a clear and focused resume can help people from any walk of life. He is an Academy Certified Resume Writer (ACRW) with the Resume Writing Academy, and a Certified Professional Resume Writer (CPRW) with the Professional Association of Resume Writers & Career Coaches.

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5 Amazing front desk clerk Resume Examples (Updated 2023) + Skills & Job Descriptions

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Front desk clerk: resume samples & writing guide, professional summary, employment history.

• Perform basic bookkeeping and clerical duties
• Receive, sort and distribute daily mail/deliveries
• Direct visitors to the appropriate person and office
• Prepare and monitor invoices and receipts
• Prepare documents and reports
• Provide general administrative and clerical support
• Greet and welcome guests

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• Follow up on customer inquiries and complaints
• Take and relay messages
• Maintain filing system
• Answer inquiries and provide information
• Maintain a clean and organized front desk area
• Monitor visitor access and maintain security awareness
• Manage phone calls and correspondence (e-mail, letters, packages etc
• Update calendars and schedule meetings

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Table of Content

• Introduction
• Resume Samples & Writing Guide
• Resume Example 1
• Resume Example 2
• Resume Example 3
• Resume Example 4
• Resume Example 5
• Jobs Description
• Jobs Skills
• Technical Skills
• Soft Skills
• How to Improve Your Resume
• How to Optimize Your Resume
• Cover Letter Example

front desk clerk Job Descriptions; Explained

If you're applying for an front desk clerk position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers. When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

front desk clerk

• Meet and greet customers.
• Organizing front desk information.
• Manage call center.
• Assistance with check-in and check out 
• Front desk manager
• Help cover other staff functions throughout the facility
• Answer multiple phone lines, book reservations
• Prepare check-out receipts and collect payments from departing guests
• Assist Guest with Check ins and Check outs
• Organize guest paperwork 
• Make reservations 
• Take payments for rooms 
• Responsible for obtaining guests correct information for Marsha/Fosse system for check in. 
• Check in, make key-cards, keep information and room number confidential
• Make aware of all the hotel amenities and insure the “I’m here for you” attitude.
• Be knowledgeable of the rates and availability for the day.
• Inventory Lead Count and Input inventory count in computer
• Make sure the Market is stocked and presentable
• Managed office supplies, vendors, upkeep, and coordinated interviews/ appointments 
• Maintained accurate records of student progress for Retention and Graduation Specials Gloria Pavlik and Dylan Wyatt 
• Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
• Politely welcomed arriving guests, providing room keys and information on amenities and policies.

front desk clerk Job Skills

For an front desk clerk position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few. Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

• Computer Literacy
• Data Analysis
• Database Management
• Troubleshooting
• Quality Assurance
• Process Improvement
• Financial Management
• Visualization
• Business Acumen
• Relationship Management
• Technical Writing
• Customer Service
• Project Management
• Presentation
• Social Media
• Strategic Thinking
• Time Management
• Problem Solving
• Decision Making

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently. Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

• Communication
• Interpersonal
• Critical Thinking
• Adaptability
• Organization
• Public Speaking
• Negotiation
• Conflict Resolution
• Attention to Detail
• Self-Motivation
• Stress Management
• Collaboration
• Emotional Intelligence
• Flexibility
• Reliability
• Professionalism
• Written Communication
• Supervisory
• Risk Management
• Documentation
• Relationship Management.

How to Improve Your front desk clerk Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Include your Contact Information and Job Descriptions

Missing job descriptions lessens your chances of getting hired..

• Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
• Keep job descriptions short but don't just list your jobs.
• Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

How to Optimize Your front desk clerk Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

• Provide genral administrative an clerical support
• Prepair documents an reports.
• Take and relay messagess
• Manage phone callsd and correspondence (e-mail, letters, packages etc.
• Maintainn a clean and organizedd front desk areaa
• Provide general administrativ and clerical suport
• Direct visitors too the appropriate person an office
• Monitor visitor acess and maintain security awarness

Correct Grammar and Address Gap Years in Your Resume

Don't leave unexplained gaps in your work history..

• When explaining gaps in your employment section, start by being honest.
• Elaborate on the gap and show that you never stopped learning.
• Explain and elaborate any gap in your work history by highlighting new skills.

front desk clerk Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an front desk clerk position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Amazon Recruitment Team

I am writing to express my interest in the Lead Front Desk Clerk role at Amazon. As a Front Desk Clerk with 14 years of experience in Administrative & Clerical, I am confident that I have the necessary skills and expertise to succeed in this position.

As someone who has always been curious and eager to learn, I have pursued my education and gained experience in areas like Data Entry to develop my skills in my work. This experience has given me the opportunity to lead major projects and provide my input in diverse areas, which have helped me gain a deeper understanding of the industry. I am excited to bring my passion and expertise to the role at this company and work towards achieving your organization's goals.

Thank you for considering my application for the Lead Front Desk Clerk role. I am very passionate about this field and possess a deep understanding of the industry so, I am thrilled about the opportunity to contribute to your organization's success.

Showcase your most significant accomplishments and qualifications with this cover letter. Personalize this cover letter in just few minutes with our user-friendly tool!

Related Resumes & Cover Letters

Contemporary

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Front Desk Clerk Resume Samples

This page provides you with Front Desk Clerk resume samples to use to create your own resume with our easy-to-use resume builder . Below you'll find our how-to section that will guide you through each section of a Front Desk Clerk resume.

Tips for writing your resume

To land the perfect job, you need the perfect resume. In today’s crowded job market, it is more important than ever to stand out among the competition. When you write your resume, it is vital that you get everything right, from the organization of the template to the details of your work experience. To make sure your resume is flawless, here are some tips for writing the best resume possible.

Let them know where to contact you

Your resume should begin with your contact information. It is very important that potential employers, having read your resume, know how to contact you! At the top of your resume, include your name, phone number, email address, and city.

Introduce yourself

A personal summary, though optional, is a great way to introduce yourself to an employer with your resume. This section is comprised of one or two paragraphs where you can feature your notable accomplishments and highlight your most valuable skills. Your summary should give employers a brief outline of your experience and capabilities and intrigue them to keep reading.

What do you do best?

Shorter than a work history section, in a skills section you can efficiently list your core competencies in a way that is direct and easy to read. Showcase the skills and abilities that you bring to the job, focussing on those which distinguish you from the competition. The more useful and unique your skills are, the more you will stand out to an employer.

Showcase your achievements

Display your work experience in reverse-chronological order, beginning with your most recent position at the top of the section. Describe for each job your title, responsibilities, and accomplishments, with a focus on performance and results rather than duties. Use action words like ‘developed, ‘produced’, and ‘delivered’ when describing your work history to create compelling and impactful descriptions of your experience. Highlighting quantifiable information, like performance metrics and revenue, is a great way to demonstrate your abilities.

What did you learn, and where did you learn it?

Your education section should include the name of any post-secondary schools you attended, the degrees you earned, and any academic distinctions you achieved that you deem worth featuring. If they are particularly relevant, you can also include major areas of study and important projects that you participated in. Like the work experience section, your education should be displayed in reverse-chronological order.

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Front Desk Clerk Resume Sample

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Work Experience

• Greet all guests with a smile and positive attitude, using guests’ names whenever possible
• Take reservations efficiently for individual and individuals with a group
• Assist guests with special needs as needed
• Wear Company issued uniform and maintain a professional and well-groomed appearance at all times
• Issue safe deposit boxes – omit, we no longer issue safe deposit boxes
• Handle cash, traveler’s checks and credit cards in a safe and accurate manner
• Reports to Front Desk Manager
• Position requires a strong customer service focus, strong communication skillsand a positive attitude
• Makes hospitality calls for new arrivals nightly
• Responsible - Ability to be held accountable or answerable for one’s conduct
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures
• Read, listen, and communicate effectively in English, both verbally and in writing; Good oral and written communication skills
• Access and accurately input information using a moderately complex computer system; Ability to work a flexible schedule including days, nights, weekends and holidays
• Discounts at Starwood Hotels
• Discounts at Marcus Hotels and Resorts
• Months previous work experience in a guest service position required, preferably within the hospitality industry
• Able to work independently, has good judgment, problem solving, and decision-making skills
• Work a flexible schedule including days, nights, weekends and holidays
• Good oral and written communication towards guests, supervisors, peers, and/or subordinates
• Able to guide, direct, and motivate others
• Able to work independently, has good judgment, problem solving, and decision-making skills. Organization and time management skills
• Quick learner in a fast paced environment
• Enters data into computer, including some minor accounting functions

Professional Skills

• Attention to detail, strong organizational skills and multi-tasking skills
• Excellent communication skills, great attitude, high energy and organizational skills
• Excellent customer service skills and experience performing insurance eligibility checks and registering patients
• Excellent customer skills in dealing daily with customers, agencies, as well as team members
• Provide excellent customer service skills with all internal and external guests
• Excellent computer skills and ability to work under pressure when needed
• Your communication, customer service and problem solving skills are superb

How to write Front Desk Clerk Resume

Front Desk Clerk role is responsible for basic, computer, organizational, customer, microsoft, english, research, retail, credit, training. To write great resume for front desk clerk job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For Front Desk Clerk Resume

The section contact information is important in your front desk clerk resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your Front Desk Clerk Resume

The section work experience is an essential part of your front desk clerk resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous front desk clerk responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular front desk clerk position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Front Desk Clerk resume experience can include:

• + Basic computer skills required
• Communicate effectively with customers and employees at all levels of employment
• Able to communicate effectively with others by telephone, electronic correspondence, and in person
• Prior hospitality or related experience
• Prior experience with Lightspeed and/or Starguest software is an asset
• Attentive to detail and impeccable organizational skills

Education on a Front Desk Clerk Resume

Make sure to make education a priority on your front desk clerk resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your front desk clerk experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Front Desk Clerk Resume

When listing skills on your front desk clerk resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical front desk clerk skills:

• 1-year prior experience in guest service capacity required
• Use a computer effectively to access, understand an input guest information
• Use a computer effectively to access, understand and input guest information
• Effectively communicate in English with guests and all levels of team members
• Demonstrate self-confidence, energy and enthusiasm when interacting with guests
• Demonstrate discretion when dealing with confidential guest matters

List of Typical Experience For a Front Desk Clerk Resume

Experience for clinic front desk clerk resume.

• Communicate effectively at all times with Pinnacle Entertainment, Inc.’s customers, as well as all levels of employees
• + One year previous experience in a similar position in a hotel
• + Customer service experience required
• + Previous Customer Service Experience Required
• Ensure that any outstanding requests or problems from previous day receive priority and are resolved
• One year clerical experience in a public service environment
• One year of cashier, customer service, or related experience

Experience For Front Desk Clerk Starting Resume

• Make strong decisions independently and respond quickly and professionally to emergencies
• Front Desk experience
• Experience in similar front desk work
• Previous experience as a front desk agent in a hotel
• Demonstrate close attention to all details
• Demonstrate proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)

Experience For Lead Front Desk Clerk Resume

• Front Desk Office Experience
• Assisting guests to clients and provide a comfortable wait for their visit
• Assist Front Office leadership with the checking in and checking out of guests
• + Resolve guest complaints, ensuring guest satisfaction
• + Resolve discrepancies on the room status report with Housekeeping
• Use all equipment associated with the position, including, but not limited to, keyboards, telephones, fax machines, copiers and printers
• Use AS/400 hotel computer system, adding machine, credit card machine

Experience For Hotel Front Desk Clerk / Relief Night Auditor Resume

• Ust be flexible and willing to work a varied schedule
• Know and comply with all company policies and procedures regarding safety, security, emergencies and energy Report work on time and in complete uniform
• Possesses complete knowledge of Hotel Front Desk and Housekeeping/Laundry procedures and policies and assures their accurate execution
• Use all equipment associated with the position including but not limited to keyboards, telephones, fax machines, copiers, printers and key encoders
• Initial response to the telephone or to a person entering the facility

Experience For Seasonal Front Desk Clerk Resume

• Open and close the office depending on the business need
• Provides new patients with Cancer Care Monitors and instructs them regarding its use
• Notifies management and staff regarding visitors
• Interfaces internally with Medical Records, Insurance, Phone Room, Nurses and Physicians daily regarding the needs of patients
• Answer calls from multi-line telephone system and directing to designated office location, and regional personnel
• Maintains security by enforcing check in procedures
• Prepare outgoing mail for pickup by postal service or overnight courier
• Secure payment, verify and adjust billing

Experience For Front Desk Clerk Iv-west Lafayette Resume

• Receive and document incoming plant sale monies
• Answers telephones, providing basic client or office information, processes client intakes, and relays calls to office staff. Triage calls as necessary
• Complete designated cashier and closing reports in computer system
• Count bank and beginning and end of shift
• Facilitate patient check-in/check-out, including insurance verification, input of patient information and collection of co-payments/co-insurance/deductible
• Responsible for training and support of front office staff
• New Hire ECW / RCG training
• Accurately posting guest charges
• Timely responding to special requests; inform hotel departments as appropriate

Experience For Franchised Front Desk Clerk / AYS Resume

• Technical competencies in work quality, work quantity, and developing self
• Communication, customer focus, valuing diversity, and teamwork
• Obtain PCI credit card certification; this training renewed annually done by hotel
• High work standards and productivity, interpersonal and intercultural relations, decision making, and dependability
• Adaptable to sudden changes and keeping consistency with the challenges
• Highly literate in Microsoft Office Suite of Software including Word and Excel
• More than doubling the number of Conrad properties by 2014Conrad Hotels & Resorts celebrates 25 years of success in the hospitality industry
• Supportive and caring management team

Experience For Hotel Front Desk Clerk / Night Auditor Resume

• Distribute information to members and guest upon arrival and respond accurately to questions regarding park rules and regulations
• Assist in the monthly collection and processing of rent and RV reservation payments; this includes collections, deposits and data entry
• Assist with the processing of paperwork for residents upon move-in and move-out
• Distribute information to guests upon arrival and respond accurately to questions regarding park rules and regulations
• + Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day
• + Maintain positive guest relations at all times
• + Obtain assigned bank and ensure accuracy of contracted monies

Experience For Administrative Assistant / Front Desk Clerk Resume

• + Keep bank secure at all times
• + Process all guest check-ins
• + Verify registration card information with the guest
• + Obtain back-up information for guest credit/payment method and input into system; collect cash when designated
• + Direct Bell Person to escort guest and transport their luggage to the room
• + Handle overbooked or walked in guests
• + Accept and record wake-up call requests

Experience For Lec Hotel Front Desk Clerk Lead Resume

• + Monitor, send and distribute guest faxes
• + Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
• + Match the bucket check to in-house guest ledger report; report discrepancies to Manager
• + Process all check-outs
• + Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges
• Follow all Marcus Hotels and Resorts policies and procedures, and Information Protection procedures
• Use computer systems and multi-line telephones

List of Typical Skills For a Front Desk Clerk Resume

Skills for clinic front desk clerk resume.

• Proofreading and bookkeeping experience desirable
• Proofreading and bookkeeping experience
• Previous experience working in a similar resort setting
• Experience working for an insurance agency
• A strong working knowledge of the Omaha/Council Bluffs metropolitan area attractions is beneficial
• Sign and appropriately distribute incoming priority or overnight packages upon arrival
• Hospitality education or training could offset required experience

Skills For Front Desk Clerk Starting Resume

• Hospitality education or training could offset experience
• Equipment:Ability to operate standard office equipment including personal computer, copier/scanner, fax machine
• Experience supporting managers, preferably with a large public company
• Cashier and/or bookkeeping experience
• Basic knowledge of how to operate all Front Office equipment. Ability to solve basic equipment problems and/ or who contact for resolution

Skills For Lead Front Desk Clerk Resume

• Excellent command of Turkish and English language
• Previous customer service experience of 1-2 years
• Twisting, bending, reaching, talking, listening and smiling with ease
• Preparing daily outgoing orders and in-taking returning orders
• Programming and deleting room key using Marlok system
• Handling all money transactions at the front desk following standard operating procedures
• Blocking guest rooms, preparing guest folios, guest cards, and programming room keys
• Being knowledgeable about property and surrounding area, local attractions and shopping services
• Providing a prompt, cheerful and proper greeting of guests, per Kohler Co. standards

Skills For Hotel Front Desk Clerk / Relief Night Auditor Resume

• Recording and conducting guest room wake-up calls
• Filing and ordering office supplies
• Establishing and maintaining relationships with all customers
• Opening and processing the mail
• Providing prompt, courteous and professional guest service in the functions of registration, guest departure, cashiering, reservations and information
• Posting and recording hotel gift certificates
• Adhering to established safety procedures and guidelines.Handling guest complaints
• Walking or standing for entire shift
• Filing and copying records

Skills For Seasonal Front Desk Clerk Resume

• Adhering to established safety procedures and guidelines, handling guest complaints
• Establishing and maintaining relationships with all customers, primarily video customers
• Working knowledge of current video, audio, rigs, and lighting equipment carried by Borrowlenses.com
• Registering guests’ in and out of Fidelio property management system
• Providing guests’ with hotel information
• Offering assistance with luggage; summon bellman and provide introduction
• Responding to reservations requests made by guests
• Explaining rate structure, available rooms, facilities and service

Skills For Front Desk Clerk Iv-west Lafayette Resume

• Acting as switchboard operator after regular scheduled hours
• Having fun on the phones
• Lifting up to 10lbs. frequently
• Supplying quick response times in person
• Knowing all practices and policies of Borrowlenses.com

Skills For Franchised Front Desk Clerk / AYS Resume

• Troubleshooting equipment problems, and general account issues
• Recommending appropriate gear based on the customer’s needs
• Working knowledge of current photographic equipment carried by Borrowlenses.com
• Entering AR received through the mail
• Balancing at the end of the day
• Registering guests in and out of Fidelio property management system

Skills For Hotel Front Desk Clerk / Night Auditor Resume

• Having knowledge of food and beverage facilities and hours of operation
• Troubleshooting video equipment problems, and general account issues
• Recommending appropriate video gear based on the customer’s needs
• Occasionally carrying, pushing, pulling up to 10 lbs
• Integrity, flexibility, adaptability, stress management, planning and organizing, judgment/problem solving, and attention to detail
• Answers incoming telephone calls in a professional manner, utilizing the appropriate solution
• Assist in making RV reservations; this includes making sure the RV's fit in the size of the site
• Receive and relay incoming, outgoing and internal phone calls
• Process incoming and outgoing mail & faxes

Skills For Administrative Assistant / Front Desk Clerk Resume

• Assists in the on-going training and development of team members
• Responsible for answering phones and assisting guests with luggage
• Handles incoming calls for new consults from referring Physicians and Physician Nurses
• Has some exposure to processing community A/P’s and A/R’s in an automated accounting system
• Performs data entry in any and all computer systems requested, including but not limited to Prospect Tracking, and Sales and Inventory
• Functional competencies including basic mathematics, work processing office procedures and organization
• Responsible for picking up mail and making deliveries
• Monitor all incoming traffic and determine if visitors are approved to enter the building for high end condominium complex
• Process all incoming and outgoing reservations

Skills For Lec Hotel Front Desk Clerk Lead Resume

• + Answer department telephone within 3 rings, using correct greeting and telephone etiquette
• Standard office environment such as a multi-function copier, fax, scan, mail sorting/folding machine and multi-line telephone
• Have working knowledge of town of Estes Park, Rocky Mountain National Park, and surrounding areas and be able to provide directions
• Properly assign room locations, rate room selling strategies, and guaranteed or requested room types
• Be knowledgeable of hotel credit, cash in advance, and check cashing procedures
• Maintain accuracy in cash handling procedures

List of Typical Responsibilities For a Front Desk Clerk Resume

Responsibilities for clinic front desk clerk resume.

• Medical front office experience
• Medical office experience
• Medical office experience preferably in a family medicine or internal medicine practice
• Athena EMR experience
• Maintain ongoing knowledge of all Pinnacle Entertainment, Inc.’s services and entertainment opportunities
• Maintain ongoing knowledge of all Pinnacle Entertainment, Inc.’s services and events
• Answers all owners’ requests for housewares and guest supplies, including delivery and pick-up of cribs, high chairs, rollaways, etc

Responsibilities For Front Desk Clerk Starting Resume

• Attends the Owner’s Coffee meetings and handles any problem issues that arise pertaining to area of responsibility
• Responsible for monitoring offices, conference room, lounge, and kitchen
• Manage accurate accounting of all rooms
• Answer questions regarding the Inn's services and amenities and local happenings
• Deep care and consideration for helping customers

Responsibilities For Lead Front Desk Clerk Resume

• Very savvy at multitasking 2-3 tasks at one time
• Provide outstanding customer service to walk-in customers of the Telegraph
• Print parking passes, post charges to guests folio and document on registration cards
• Complete shift checklist fully during the time allotted for your shift
• Assist in planning community events as needed
• Assist in sales efforts by handling customer inquiries via telephone and perform tours of property as needed

Responsibilities For Hotel Front Desk Clerk / Relief Night Auditor Resume

• Assist with checking guests / members in and out
• Monetary capabilities for prossesing member dues and retail store purchases
• Assist in the processing of Credit Card CCER reconciliations. Very easy
• Attend and participate in training programs as requested
• Answer all incoming calls and routes to the appropriate staff member
• Opens and distributes incoming mail and distributes accordingly
• Assists in the monthly collection and processing of rent checks

Responsibilities For Seasonal Front Desk Clerk Resume

• Attends and participates in training programs and seminars as requested and or required
• Greet and register incoming members and guest
• Patrol the resort to ensure resort rules and policies are being followed
• Fast-paced, dynamic and rewarding
• Processes guest accounts upon checkout in an efficient and accurate manner
• Accepts same day and advance reservations as required
• Able to articulate amenities menu and process guests’ orders
• Previous guest service position
• Manage front desk reception area

Responsibilities For Front Desk Clerk Iv-west Lafayette Resume

• Check and lock equipment after usage
• Provide support for staff on projects and programs
• Greet guests and patrons as they arrive
• Handle guest check-ins and check-outs appropriately
• Refers messages to appropriate party

Responsibilities For Franchised Front Desk Clerk / AYS Resume

• Knowledge of local area required
• Register guests, issue room keys, and provide information on hotel services and room location. Answer phones
• Work solo and within a group
• Accurately and efficiently investigate, resolve and process circulation payments and other customer service issues
• Handling cash, check and credit card payments in person and over the phone for the advertising department, the circulation department and other internal departments while maintaining a balanced cash register daily
• Handle the sales of special event tickets
• Process payments from KIOSK and door sales circulation crews
• Assist with carrier employment applications

Responsibilities For Hotel Front Desk Clerk / Night Auditor Resume

• Complete the daily pagination and customer service functions associated with the daily obituaries. This includes working in Wave2 and directly with funeral homes to ensure obituaries are entered, processed and completed accurately and prior to deadline each day
• Complete the daily pagination and customer service functions associated with the daily legal notices. This includes working in Wave2, dti, and directly with legal entities to ensure Legal Notices are entered, processed and completed accurately and prior to deadline each day
• Maintain proper and professional representation of the Telegraph when dealing with the public
• Maintain a professional office demeanor and adhere to all policies and procedures outlined in the employee manual
• Provides superior guest service, positively affects interactions with guests and team members, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work harmoniously with team members
• Distributes shift work among all Ogle Haus team members and assures the timely completion of work
• Handles guest complaints and rooming issues. Performs in a proactive manner and resolves all issues in a timely manner. Acts as an ambassador ensuring and monitoring that all Ogle Haus team member communications are positive and ensures return guests
• Oversees the handling of guest accounts including declined credit cards and non-zero balances. Acts as a billing agent for all charges posted through those accounts. Assures the proper handling of guest related services such as faxes and posting of charges to rooms
• Provides accurate information on property along with property events and promotions to internal and external guests

Responsibilities For Administrative Assistant / Front Desk Clerk Resume

• Oversee the operations of the hotel as Manager on Duty in the absence of Assistant Front Desk Managers or Hotel Front Office Manager
• Handle complex guest service situations such as room moves and unassigned reservations, act as communication center between guests and various internal departments to ensure guest satisfaction
• Ensures that the Front Desk is turned over to the oncoming shift in an efficient and orderly manner
• Bank out Agents and verify accuracy of Front Desk Clerks’ banks and audit
• Perform as a Front Desk Clerk when necessary
• Perform observations and discuss performance with team members
• Registration of patients on the day of surgery
• Collection of copays and deductibles
• Preparation of charts for next day

Responsibilities For Lec Hotel Front Desk Clerk Lead Resume

• Receives and handles incoming telephone calls. Schedules and coordinates appointments utilizing appropriate triage techniques and in compliance with patient's insurance status and assignment. Reviews daily appointment schedule to assure accuracy, patient access and availability of medical record
• Retrieves and reviews daily audit reports and corrects discrepancies. Retrieves and reviews open encounter report and completes process to close encounters
• Provides superior customer service and successfully handles and resolves guest comments, problems, and/or concerns
• Provides information on all aspects of Boomtowns services and facilities for guests
• Utilize multi-use phone systems and be able to direct them properly
• Offer different products and memberships

Related to Front Desk Clerk Resume Samples

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3 Hotel Front Desk Resume Examples Proven to Work in 2024

Hotel Front Desk Resume

Modern hotel front desk resume, professional hotel front desk resume.

• Hotel Front Desk Resume Writing 101

You’re the first face customers meet when they arrive, effortlessly welcoming them and putting their minds at ease. Your strong organization, multitasking, and time management abilities allow hotel operations to carry on smoothly.

You’re a natural at juggling administrative tasks, guest interactions, and coordinating across all hotel departments. However, you’ll need to tap into a different set of skills to write a winning resume .

We’re here to guide you through this process. Our hotel front desk resume examples and cover letter writing tips helped countless hospitality professionals level up their careers—it’s your turn now!

or download as PDF

Related resume examples

• Customer Service
• Front Desk Receptionist
• Hospitality

What Matters Most: Your People Skills & Hospitality Experience

From handling various online booking systems to navigating hotel management and accounting software, you’re all set to thrive in the ever-busy hospitality industry.

In a job such as this, your interpersonal skills are just as important as your knowledge of software like Amadeus Hospitality or GoConcierge. As such, try to capture that blend of skills to highlight your flexibility.

Talk about tools you use across all aspects of your daily work, from billing and invoicing to reservation and customer database management. 

When it comes to your people skills, mention things like knowing multiple languages, conflict de-escalation, or upselling to score some brownie points with recruiters.

9 most popular hotel front desk skills

• GoConcierge
• Amadeus Hospitality
• Conflict Resolution
• Emergency Response
• Managing Reservations
• Billing/Invoicing

Sample hotel front desk work experience bullet points

Working in hospitality is highly diverse—no two days are ever the same. That’s why your skills only tell part of the story, and your work experience fills in the gaps.

However, it’s important to present your background the right way, emphasizing your impact. Throughout this section, use concrete examples and metrics to back up your experience where you can. 

Rather than just talking about your daily responsibilities, highlight the impact you’ve had on hotel front desk operations and interacting with guests. 

Mention the sheer number of guest check-ins and check-outs you dealt with on a daily basis, all the while maintaining high customer satisfaction rates. Similarly, highlight volumes of financial transactions you processed, guest issues you resolved, or training you hosted.

Here are a few examples:

• Streamlined check-out procedures on Operto, which led to a 19% decrease in average check-out time
• Streamlined reservation processes using Opera PMS, reducing booking errors by 22%
• Resolved over 300 guest issues per month, maintaining a complaint resolution rate of 97%
• Implemented a guest feedback system, leading to a 13% improvement in service quality

Top 5 Tips for Your Hotel Front Desk Resume

• If you’re skilled in more than one language, that’s a fantastic thing to point out in your resume. Highlight times when you’ve applied your multilingual skills to make an impact, such as communicating with guests or using translation technology when needed.
• Your role as a local guide for guests is crucial. Emphasize your knowledge of the area, highlighting how you’ve offered recommendations to guests, which undoubtedly contributed to your high customer satisfaction scores.
• Get into the specifics of your expertise with popular hotel reservation platforms such as Opera PMS or Amadeus Hospitality. To back up your job skills , detail how you used these systems to improve booking efficiency or reduce errors.
• As interacting with guests is a central part of the job, it’s worth showing off your strong people skills . Mention situations where your strong communication skills saved the day and helped you effectively deal with guest complaints or requests.
• Given the dynamic nature of the hospitality industry, being flexible and adaptable is almost a requirement. Show your ability to adapt by talking about how you dealt with large groups or swiftly responded to emergencies.

You can do this by talking about times when you resolved complex guest issues. For example, you could mention how you used hotel management or CRM tools to fix booking system errors or handle special requests for accommodation.

Try to keep your resume short and sweet, making sure it fits into a single page. If you have more than 10 years of work experience , a two-page resume is acceptable. However, focus on your most relevant and recent jobs in hospitality.

Without experience working at a hotel front desk, focus on similar jobs and skills. This includes other jobs in hospitality, such as food service, but also roles in customer service, like a tech support agent.

Hotel Front Desk Resume No Experience: Sample & Writing Guide

Writing an entry-level hotel front desk resume with no experience may seem challenging, but with the right approach, you can still create a compelling resume that showcases your skills and potential.

Here’s a step-by-step guide to help you get started:

1. Choose the right format: Select a resume format that highlights your relevant skills and abilities. A chronological or functional format can work well for entry-level resumes.

2. Contact Information: Begin your resume with your full name, phone number, email address, and optionally, your professional social media links.

3. Objective Statement: Craft a concise and targeted objective statement that outlines your career goals and demonstrates your enthusiasm for the hotel industry. Focus on the value you can bring to the front desk role.

4. Skills and Knowledge: Create a section to highlight your transferable skills and knowledge that are relevant to the hotel front desk position. This may include customer service skills, communication skills, organizational skills, and knowledge of relevant software or systems.

5. Education: If you have completed high school or any relevant certifications, list them in this section. Include the name of the school, the degree or program you pursued, and the graduation year.

6. Relevant Coursework or Projects: If you have taken any courses or completed projects that are relevant to the hotel industry or front desk operations, mention them briefly in this section.

7. Volunteer Experience or Internships: If you have any volunteer experience or internships, include them to showcase your willingness to learn and your exposure to customer service or administrative tasks.

8. Languages or Special Skills: If you are bilingual or possess any special skills, mention them in a separate section, as this can be an advantage in a hotel front desk role.

9. References: Optionally, you can include references from professors, mentors, or previous supervisors who can vouch for your character and work ethic.

10. Review and Proofread: Before submitting your resume, review it thoroughly, and check for any grammatical errors or typos. Ensure your contact information is up to date.

Remember, although you might not have direct experience, emphasize your relevant skills, enthusiasm, and willingness to learn. Tailor your resume to the specific hotel and front desk position you are applying for.

Here is a sample:

Entry Level Hotel Front Desk Resume Sample

Emma Thompson (000) 456-7890 [email protected] Austin, TX

OBJECTIVE To obtain an entry-level position at a hotel front desk where I can utilize my exceptional customer service skills and contribute to the smooth operations of the establishment.

EDUCATION High School Diploma City High School, Austin, TX

SKILLS & KNOWLEDGE

• Excellent communication and interpersonal skills
• Proficient in handling phone calls and taking reservations
• Strong organizational and multitasking abilities
• Knowledge of hotel management software, such as Opera
• Familiarity with handling guest inquiries and complaints
• Ability to work under pressure and maintain a professional demeanor

INTERNSHIP EXPERIENCE

Front Desk Intern XYZ Hotel, Austin, TX

• Assisted with guest check-ins and check-outs
• Managed phone inquiries and directed calls to the respective departments
• Handled guest requests and ensured prompt resolution
• Assisted in maintaining reservation records and managing room availability
• Collaborated with housekeeping and maintenance staff to ensure guest satisfaction
• Attended training sessions to enhance knowledge of hotel operations

LANGUAGES English (Fluent) Spanish (Basic)

REFERENCES Available upon request

• 19 Hotel Front Desk Resume Objective Examples
• Hotel Front Desk Associate Resume Sample
• Hotel Front Desk Agent Cover Letter Sample
• Hotel Front Desk Agent Resume Sample

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Top 16 Front Desk Clerk Resume Objective Examples

Updated July 21, 2023 14 min read

A resume objective is a brief statement at the beginning of your resume that summarizes your professional goals and highlights why you're the ideal candidate for a front desk clerk position. When crafting your own resume objective, you should focus on the specific skills and qualifications that make you an excellent fit for the role. For instance, if you have excellent customer service experience, emphasize that. You could also mention any relevant experience in hospitality or office administration. Additionally, be sure to mention any certifications or education that is applicable to the position such as Microsoft Office Suite proficiency or a diploma in hospitality management. Examples of resume objectives for front desk clerk positions include: "A motivated and customer-oriented individual seeking a front desk clerk position with ABC Company to utilize my exceptional customer service skills," or "Experienced hospitality professional seeking a front desk clerk position with ABC Company to apply my knowledge of administrative procedures and customer service best practices."

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Top 16 Front Desk Clerk Resume Objective Samples

• To obtain a Front Desk Clerk position in a customer-focused environment where my excellent customer service and communication skills can be utilized.
• To secure a Front Desk Clerk role with an established organization, utilizing my customer service and problem solving skills to contribute to the team’s success.
• To utilize my experience as a Front Desk Clerk to provide exceptional customer service and support for guests.
• Seeking a Front Desk Clerk position to use my strong organizational, communication, and multitasking skills to ensure efficient operations of the front desk.
• To gain employment as a Front Desk Clerk at an esteemed hotel or resort and apply my knowledge of hospitality services in order to exceed guest expectations.
• Looking for an opportunity as a Front Desk Clerk that allows me to utilize my interpersonal and communication skills while providing excellent customer service.
• To work as a Front Desk Clerk in an organization where I can apply my knowledge of hospitality services and help create positive experiences for guests.
• Seeking a challenging role as a Front Desk Clerk that will allow me to demonstrate my ability to multitask, prioritize tasks, and provide exceptional customer service.
• Eager to join an organization as a Front Desk Clerk where I can apply my comprehensive knowledge of hospitality services and develop new skills.
• Aiming for the position of Front Desk Clerk at ABC Company which will enable me to use my expertise in providing excellent customer service while ensuring smooth operations at the front desk.
• Desiring an opportunity as a Front Desk Clerk wherein I can effectively demonstrate strong organizational, interpersonal, and problem-solving abilities while delivering quality customer service.
• Applying for the role of Front Desk Clerk with ABC Company that will allow me to utilize my expertise in hospitality services while creating positive experiences for guests.
• Passionate about obtaining the position of Front Desk Clerk at XYZ Hotel & Resort where I can leverage my experience in providing outstanding customer service and ensure efficient operations at the front desk.
• Aspiring for the role of Front Desk Clerk with XYZ Company that requires me to use both my technical proficiency and interpersonal skills while delivering superior customer service experience.
• Looking forward to working as a Front Desk Clerk where I can apply my knowledge of hospitality services, multitasking abilities, and communication skills in order to provide exceptional guest experience.
• Seeking an opportunity as a Front Desk Clerk with ABC Hotel & Resort where I can use both my technical proficiency and interpersonal skills while ensuring efficient operations at the front desk

How to Write a Front Desk Clerk Resume Objective

A front desk clerk resume objective is a concise statement that provides potential employers with an overview of your qualifications and experience as a front desk clerk. It should be tailored to the specific job you are applying for and should highlight your key skills and strengths that make you the ideal candidate for the position.

When writing a front desk clerk resume objective, it is important to keep it short and to the point. The goal is to capture the attention of employers quickly and make an impression that will encourage them to read further into your resume. Start by introducing yourself and include details such as your years of experience in customer service or office administration, any special certifications you may have, or any other relevant qualifications related to the job you are applying for.

Next, focus on how your skills can benefit the employer. This means highlighting any specific experience or knowledge that makes you uniquely qualified for the role. For example, if you have worked in customer service before, emphasize how your ability to provide excellent customer service can help improve customer satisfaction at their business. If you have knowledge of office software programs such as Microsoft Office Suite or QuickBooks, mention this too so they know that you can hit the ground running with minimal training.

Finally, end your resume objective with a brief statement about why you are passionate about working in this field and what drives you to be successful. This will show employers that not only do you have the skills necessary for success but also that you truly care about making a positive impact in their organization.

By following these tips when writing a front desk clerk resume objective, employers will be sure to take notice of your strong qualifications and experience and consider inviting you for an interview.

Related : What does a Front Desk Clerk do?

Key Skills to Highlight in Your Front Desk Clerk Resume Objective

In the competitive job market, crafting a compelling resume is crucial to stand out and secure an interview. One of the most critical sections in your resume is the objective, where you present yourself as a strong candidate for the front desk clerk position. This section should highlight key skills that make you suitable for the role. These skills can range from customer service abilities to organizational talents. In this section, we will discuss various key skills that you should consider emphasizing in your front desk clerk resume objective to catch potential employers' attention and demonstrate your suitability for the role.

1. Multitasking

A Front Desk Clerk often has to handle multiple tasks simultaneously, such as answering phone calls, greeting and checking in guests, handling queries, and managing bookings. Therefore, the skill of multitasking is essential to ensure all these tasks are completed effectively and efficiently. Including this skill in a resume objective shows potential employers that the candidate can handle the demands of the job and maintain smooth operations at the front desk.

2. Time-management

A Front Desk Clerk often handles multiple tasks simultaneously, such as answering phone calls, greeting and assisting guests, managing bookings, and handling complaints. Therefore, effective time-management skills are crucial to prioritize tasks, meet deadlines, ensure smooth operations and provide excellent customer service. Mentioning this skill in a resume objective can highlight the candidate's ability to efficiently manage their responsibilities in a fast-paced environment.

3. Customer service

A Front Desk Clerk is often the first point of contact for customers or clients in a business setting. They are responsible for greeting guests, answering inquiries, and providing information about the company's products or services. Therefore, having strong customer service skills is crucial as it helps to create a positive first impression, ensure customer satisfaction and foster a welcoming environment. This skill also aids in problem-solving and conflict resolution which can contribute to maintaining the company's reputation and client retention.

4. Microsoft Office

A Front Desk Clerk often needs to use Microsoft Office for various tasks such as writing emails, creating schedules, managing data in spreadsheets, and preparing presentations. Proficiency in Microsoft Office can help increase productivity and efficiency in these tasks. Including this skill in a resume objective shows potential employers that the candidate is capable of handling administrative tasks effectively.

5. Problem-solving

A Front Desk Clerk often serves as the first point of contact for customers or clients, making it essential to possess problem-solving skills. They may encounter various issues such as booking errors, customer complaints, or logistical challenges. Being able to quickly and effectively solve these problems can lead to improved customer satisfaction and smoother operations. Thus, highlighting this skill in a resume objective can demonstrate a candidate's ability to handle unexpected situations and contribute positively to the company's service standards.

6. Communication

A Front Desk Clerk is often the first point of contact for customers or clients, so effective communication skills are essential. They must be able to listen and respond to customer needs, provide clear information, handle complaints professionally, and relay important messages to other staff members accurately. Good communication also helps in building rapport with customers and providing excellent customer service. Therefore, highlighting this skill in a resume objective can show potential employers that the candidate has the ability to represent their company professionally and effectively.

7. Organization

A Front Desk Clerk often handles multiple tasks at once, such as answering phone calls, greeting visitors, managing schedules and appointments, and maintaining records. Having strong organization skills is crucial to efficiently manage these duties without errors or confusion. It ensures smooth operations and effective communication within the office. Including this skill in a resume objective demonstrates to potential employers that the candidate can keep their front desk area orderly and productive.

8. Data entry

A Front Desk Clerk often needs to input data regarding customer information, bookings, and other relevant details into a computer system. This requires accuracy, efficiency, and attention to detail. Therefore, having data entry skills is crucial as it ensures the smooth operation of front desk activities and enhances customer service by providing quick and precise information. Including this skill in a resume objective will highlight the candidate's ability to manage these tasks effectively.

9. Telephone etiquette

A Front Desk Clerk often serves as the first point of contact for a company or organization. They are responsible for answering phone calls, addressing customer inquiries, and directing calls to the appropriate departments. Therefore, having good telephone etiquette is essential. It ensures that the clerk can communicate effectively and professionally with customers over the phone, thereby improving customer service and satisfaction. It also demonstrates their ability to handle multiple tasks at once, manage time efficiently, and maintain a calm demeanor in stressful situations. Including this skill in a resume objective can highlight one's suitability for this role.

10. Conflict resolution

A Front Desk Clerk often serves as the first point of contact for customers or clients. Therefore, they may encounter individuals who are upset or dissatisfied. The ability to effectively resolve conflicts is crucial in maintaining a positive image of the company, ensuring customer satisfaction, and preventing potential escalation of issues. Including conflict resolution in a resume objective demonstrates that the candidate possesses strong interpersonal skills and can handle challenging situations professionally and calmly.

In conclusion, crafting a compelling front desk clerk resume objective is an essential step in securing your desired position. Highlighting your key skills effectively can set you apart from other candidates and catch the attention of potential employers. Remember to tailor these skills to the specific requirements of the job you're applying for, showcasing not only your competence but also your understanding of what the role entails. A well-articulated resume objective can serve as a powerful introduction that leaves a lasting impression on hiring managers.

Related : Front Desk Clerk Skills: Definition and Examples

Common Mistakes When Writing a Front Desk Clerk Resume Objective

The front desk clerk resume objective is an important part of a job application, as it serves as the first impression you make on potential employers. Unfortunately, many applicants make common mistakes when writing this important statement. To ensure you are presenting yourself in the best light possible, here are some of the most common mistakes to avoid when writing a front desk clerk resume objective:

1. Not Tailoring Your Objective to the Job: When crafting your resume objective, make sure to include specific details about the job for which you are applying. Generic objectives that do not relate to the position at hand will not be taken seriously by hiring managers. Instead, focus on providing information that shows how your skills and experiences can benefit the company and help them achieve their goals.

2. Writing Too Much: Resume objectives should be concise and to-the-point; they should not exceed two or three sentences in length. If you find yourself writing more than this, then it’s time to go back and edit out any superfluous content so that you can get straight to the point.

3. Focusing Too Much on Yourself: While it is important to talk about your qualifications and experiences, remember that employers will be looking for someone who can contribute positively to their team and organization. Therefore, make sure to include language that demonstrates your ability to work collaboratively with other staff members while also emphasizing your commitment to customer service excellence.

4. Not Proofreading: Before submitting your application materials, take some time to read through them one last time in order catch any typos or grammatical errors that may have slipped through during earlier drafts of your resume objective statement. Doing so shows employers that you take pride in your work and care about presenting yourself in a professional manner – two qualities which are essential for success as a front desk clerk!

By avoiding these common mistakes when writing your front desk clerk resume objective statement, you will increase your chances of making a great first impression with potential employers!

Related : Front Desk Clerk Resume Examples

A right resume objective for a front desk clerk should focus on the skills and experience that makes them an ideal candidate, while a wrong resume objective would be too generic or focus solely on what the applicant hopes to gain from the job.

Editorial staff

Brenna Goyette

Brenna is a certified professional resume writer, career expert, and the content manager of the ResumeCat team. She has a background in corporate recruiting and human resources and has been writing resumes for over 10 years. Brenna has experience in recruiting for tech, finance, and marketing roles and has a passion for helping people find their dream jobs. She creates expert resources to help job seekers write the best resumes and cover letters, land the job, and succeed in the workplace.

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