Identify Goal
Define Problem
Define Problem
Gather Data
Define Causes
Identify Options
Clarify Problem
Generate Ideas
Evaluate Options
Generate Ideas
Choose the Best Solution
Implement Solution
Select Solution
Take Action
MacLeod offers her own problem solving procedure, which echoes the above steps:
“1. Recognize the Problem: State what you see. Sometimes the problem is covert. 2. Identify: Get the facts — What exactly happened? What is the issue? 3. and 4. Explore and Connect: Dig deeper and encourage group members to relate their similar experiences. Now you're getting more into the feelings and background [of the situation], not just the facts. 5. Possible Solutions: Consider and brainstorm ideas for resolution. 6. Implement: Choose a solution and try it out — this could be role play and/or a discussion of how the solution would be put in place. 7. Evaluate: Revisit to see if the solution was successful or not.”
Many of these problem solving techniques can be used in concert with one another, or multiple can be appropriate for any given problem. It’s less about facilitating a perfect CPS session, and more about encouraging team members to continually think outside the box and push beyond personal boundaries that inhibit their innovative thinking. So, try out several methods, find those that resonate best with your team, and continue adopting new techniques and adapting your processes along the way.
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The most common barriers to learning – and how to overcome them, share this article.
Learning barriers can be physical, mental, emotional, cultural, or social elements that obstruct a student from achieving their learning goals. Here's how to solve them.
You’re about to embark on an exciting new journey — online course creation. Congrats! You’ve made the first of many important decisions. But now, it’s time to think about the next critical aspect — your learners.
As complex human beings, we all respond to different types of learning. No matter if it’s the information itself, how it’s presented, or where we are consuming it, we all have preferences that, if left unconsidered, can cause serious barriers to learning.
Skip ahead:
Barriers to learning faqs.
For a quick look before we dive in, below summarizes the most common barriers to learning and examples:
Elements that can impact a student’s ability to learn at school. | |
Elements that can impact an employee’s ability to learn at work. | |
Fears, motivation, and other emotions preventing a student from having the confidence to fully immerse themselves in a new learning environment. | |
Physical elements, such as workplace distractions, impacting the student’s ability to succeed within their learning environment. | |
Conditions that make learning more challenging for students, such as dyslexia, autism, or ADD/ADHD. |
Learning barriers are the social, personal, or cognitive obstacles that prevent students from learning optimally and achieving their goals.
Barriers to learning aren’t segmented to certain places or locations. They can pop up almost anywhere a student is attempting to learn or do something new.
They affect everyone, too. Whether you’re a fresher or skilled professional, we all face challenges that can impede our learning process if not well-managed.
Learning barriers can be intrinsic or extrinsic.
These are external factors that affect learning. The major one is your socio-economic background.
Generally, the better your socio-economic background, the more access you have to learning resources.
For example, students from high-income families can afford the latest technology required for learning. They have access to the internet and can purchase smart devices and laptops for online learning. They can also afford extra lessons after class to brush up on their skills.
Low-income students, on the other hand, are strapped for learning resources. For example, they have to make do with in-person, instructor-led classes because they cannot afford online learning tools. This restricts them to one learning style that might not be the best for them.
Your physical environment also affects learning. If your learning environment is noisy and full of distractions, you’ll find it hard to concentrate on online classes and complete assignments on time.
Intrinsic barriers are the internal factors that negatively affect how one learns:
Sometimes, one’s socioeconomic environment is conducive to learning. But, they might be facing cognitive challenges that affect how well they acquire, process, and retain new information and skills.
For example, people with learning disabilities like dyslexia and ADHD learn differently than those who do not have these challenges. A person with ADHD, for instance, might find it harder to pay attention to details and participate in class activities. Similarly, a dyslexic learner might struggle to ask and respond to questions in class.
Being afraid of failing, past insecurities, or fear of change can ignite uncomfortable emotional states that prevent students from taking full advantage of the learning opportunities in front of them.
For example, a student struggled with group presentations in the past. Now, they have to complete one as part of the requirements of their new course. Chances are they’ll be too anxious to do it right because they’re afraid of failing again.
Lack of motivation is a problem, too. At one point or another, we all hit that 2:30 motivation drag. And depending on your environment or corporate culture, it can be challenging to drum up the energy to learn when you don’t have the right support.
Personal barriers are the past or current challenges that make it difficult for a person to learn at the same pace as their peers.
Say you’re working a high-stress job; you might be too tired to complete assessments on time or pay attention to instructor-led classes.
Other personal learning barriers include:
So, when a new student takes your course without having access to the base knowledge beforehand, it can deter them from engaging in or completing the session entirely.
Say English is your first language, and you’re taking a course in German; you might struggle with it if you aren’t fluent in the language.
While online learning offers flexibility and convenience and solves the problem of location-restricted education, it comes with its own challenges:
Poor internet connection breaks learner focus, making it harder for them to keep up with the class.
If this happens during an instructor-led class, you’ll miss important information and struggle to catch up when your device reconnects. If it’s a self-paced class, you’ll need to rewind the lesson, which can be frustrating.
Put a finger down if you registered for an online course only to abandon it a few days later. You’re not alone — only 5–15% of people complete online courses.
In traditional classroom settings, students often have in-person accountability to instructors and peers. But this goes away with online learning.
Since there’s no teacher or coursemates to hold you accountable physically, you can easily skip assignments, stretch course modules for too long, or abandon things altogether.
It’s so easy to get distracted when you’re learning online — no thanks to the many social platforms vying for your attention.
Picture this : You log into your online course dashboard. A few minutes in, a Twitter notification pops up, and you decide to check it out. Before you know it, you’ve spent an hour doomscrolling through your timeline, engaging in a pointless argument, and reacting to strangers’ opinions.
Many homes aren’t conducive to learning. For example, you could be trying to complete an assessment while your neighbor fells their garden trees or mows the lawn.
On top of that, you’ll also struggle with frequent interruptions from family members and a bunch of personal entertainment options, like your cable TV and streaming apps. Want to watch a Netflix series instead of completing a course module? Sure, no one is stopping you. You can always complete it later.
These distractions divert your attention away from your coursework and undermine your motivation to study effectively.
Online learning reduces face-to-face interactions between students and instructors. This causes a communication gap that can become a bigger problem if not managed properly.
When you’re learning online, especially for a self-paced course, you’re pretty much on your own. You cannot go over to a course mate’s desk to ask questions. Or raise your hand to let your instructor know you’re struggling with a quiz.
You might send a question to the teacher via chat and get a response a couple of hours later — which stalls learning.
These things add up if they are not addressed and reduce your motivation over time.
We covered more online learning barriers in our article about online education challenges .
There are many ways to support your students to overcome common learning barriers and enjoy a better experience with your online course. Let’s discuss some practical tips.
Offer scaled pricing to support students from lower-income levels. If you can’t offer pricing tiers, let students pay in installments to spead out your course costs.
Scaled pricing means pricing tiers for your online course. For example, you can have a basic tier that gives students access to only the course, while higher tiers come with additional benefits like one-on-one coaching, certification, and the like.
Thinkific creator, Kat Lee , has three pricing tiers for her Business Alchemist Mentorship program to make it more accessible to her students. Each tier has a description of its ideal target audience to guide people to make the right choice. Students can pay in installments, regardless of the tier.
Speaking of how she comes up with the right pricing for each tier, Kat says, “I play with the numbers until I feel that my students will honor my time and wisdom and are not stretching themselves to invest.”
If you’re implementing scaled pricing for the first time, you’ll need a more systematic approach:
Learn more : How to price your online course .
It’s hard for students to stay motivated when they’re learning in isolation. To help them, integrate communities into your online course where students meet with each other, discuss challenges, and ask questions in real time.
In Kat’s words, “I find that there’s a disconnect when folks are just given material; there’s a lack of integration that happens, which is why I feel like customized support is so important.”
She actively creates opportunities for face-to-face interactions for all her online courses. For example, the Business Alchemist Mentorship has six-person group cohorts plus a one-on-one coaching option.
If you’re offering self-paced courses, create online communities — like Slack channels and Facebook groups — to foster networking and real-time interactions among students. Anyone struggling with a part of your course can drop a question on Slack and get immediate help instead of dealing with it alone.
Learn more: How to build an online community .
Be aware and remove obstacles that can prevent your students from engaging fully. Use Universal Design for Learning (UDL) best practices to level the playing field for all learners. For example:
When it comes to learning, oftentimes, the experience outweighs the content itself. For example, listening to an instructor with limited interaction will not be the right experience for you if you’re a hands-on learner. The same applies to the information itself — highly complex topics are better communicated through dynamic visuals than text-based materials.
As a result, learning barriers can quickly come up if the overall experience doesn’t meet the students’ needs.
To optimize this, apply learning experience design to your online courses. Learning experience design combines the concepts of instructional design and user experience design to create a user-centric approach that helps students achieve their goals as quickly as possible. With learning experience design, you can create a unique experience with social engagement, multimedia, and hands-on learning that keeps students coming back.
Be clear on the level of knowledge students need to have in the subject matter before enrolling for your course. That way, students are clear on what they need to know to be able to understand the course content.
You can add a quick “best for” description to your course page to guide pre-enrollers — like Kristina Azarenko, founder of Marketing Syrup Academy , does.
Or you can go all-in and provide a detailed breakdown of what students need to know to be successful in the course, plus the topics that won’t be covered. Amanda Natividad, VP of Marketing at SparkToro, does this well in her Content Marketing 201 course .
In addition, design your course with a learning path in mind, and use learning sequences . With learning sequence, you are essentially designing your courses in reverse order. So, you’re starting with your end goal and mapping out the pre-requisite concepts your students need to become familiar with to achieve that objective.
However, you can only do so much as a course creator. Your students must put in the work to bridge any knowledge gaps and bring themselves up to speed on the course material.
Take Kat Norton, for example. She didn’t have any statistics knowledge when she enrolled for a Data Analytics major. But she dedicated 110% to learning the basics, especially how to create Excel Spreadsheets. That knowledge helped her finish top of her class and eventually build a six-figure creator-educator career as Miss Excel .
There is no universal way of teaching that appeals to every single student. Some learn more easily with visual cues, whereas others respond better to symbols, auditory repetition, or music.
That’s why you need to build content for different learning styles . Not sure how to pull this off? Check out Adam Enfroy’s Thinkific Academy course . Each module includes text summaries and overviews, recorded videos, and a workbook for students to put their learning into action. Consider including whiteboard presentations and slides to illustrate important concepts so it’s easier for your students to understand them.
Also, break down your course into bite-sized modules to prevent information overload. Instead of having a two-hour course, break it down into six 20-minute-long videos. It’s easier for your students that way.
On average, students cannot hold more than seven bits of new information in their working memory at a time — so keep this in mind as you design your course content.
Related: How to design your course visually and structurally
Having a postive attitude to learning can help students overcome any emotional barriers like fear of failure and imposter syndrome. Encourage your students to:
Course creators can quickly win over uneasy learners by rewarding their efforts through gamification capabilities or completion certificates that celebrate their success.
Here’s how Kiaundra Jackson encourages students and creators in her community to overcome emotional issues and develop a positive mindset.
“If you’re an expert in something—either from schooling or personal experience—I believe that you already have everything you need inside of you,” Jackson adds. “The world is just waiting for you to share your knowledge, expertise, and lived experience in a way that’s digestible for others.”
When it comes to learning, oftentimes, the experience outweighs the content itself. For example, listening to an instructor with limited interaction will not be the right experience for you if you’re a hands-on learner. The same applies to the information itself – highly complex topics are better communicated through dynamic visuals than text-based materials.
How to optimize this: apply learning experience design to your online courses. Learning experience design combines the concepts of instructional design and user experience design to create a user-centric approach that helps students achieve their goals as quickly as possible. With learning experience design, you can create a unique experience with social engagement, multimedia, and hands-on learning that keeps students coming back.
Pro tip: It also helps to brush up on cognitive load theory to understand how things like dense content, bulky packaging, and lazy processing can impact your students’ learning experiences.
When starting your online course development, it is essential to start by understanding your most important audience – the students themselves. Knowing who they are, how they learn best, and what they need to excel will help you break down common barriers to learning and create a memorable learning experience for everyone.
Find answers to frequently asked questions about online learning barriers.
Poor internet connection, online and offline distractions and lack of motivation are some of the barriers affecting how well people learn online.
Find out what challenges your students are facing with online learning and work with them to solve it. Say they’re struggling with commiting to timelines; set up an accountable system for tracking their activities and nudging them to complete assignments on time.
Thinkific shares lots of online learning resources to help you overcome learning barriers and enjoy the best experience with your online courses. Check out our blog for free and helpful online learning content.
Extrinsic factors like socioeconomic environment and intrinsic barriers like lack of motivation and cognitive limitations are the main barriers affect learning inside and outside of the classroom.
This blog was originally published in July 2021, it has since been updated in November 2023.
Gaby Rice is a Plus Marketing Specialist who is passionate about creating valuable and engaging content. She loves supporting entrepreneurs and companies to grow their businesses through online education.
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In today’s rapidly evolving world, problem-solving skills have become more critical. The ability to identify, analyze, and find effective solutions to complex challenges is highly valued across various domains, including education, business, and personal life. Problem-solving skills empower individuals to overcome obstacles, make informed decisions, and confidently navigate uncertain situations. They are key personal and professional success drivers, enabling individuals to adapt to change, innovate, and seize opportunities.
This article will delve into the essential steps for mastering problem-solving skills. We will explore the characteristics of effective problem solvers and highlight the step-by-step process they follow to tackle problems. From defining the problem and gathering information to evaluating solutions and implementing the chosen course of action, we will cover each stage in detail, providing valuable insights and practical strategies. Additionally, we will discuss various techniques and tools that can enhance problem-solving abilities and address common challenges individuals encounter. Whether you are a student, professional, or simply looking to enhance your problem-solving skills, this article will serve as a comprehensive guide to equip you with the necessary knowledge and techniques to become a proficient problem solver.
A. definition of problem-solving.
Problem-solving is a fundamental skill applicable across diverse academic, professional, and personal contexts. It plays a crucial role in business, science, engineering, and everyday life, enabling individuals to overcome obstacles, achieve goals, and improve outcomes.
Here are some definitions with sources-
“Problem-solving is the cognitive process of identifying, analyzing, and resolving obstacles or difficulties encountered in order to achieve a desired goal or outcome.”
� Source: – Simon, H. A. (1972). Theories of Bounded Rationality. Decision and Organization, 1(1), 161-176.
� “Problem-solving refers to the systematic approach of finding solutions to challenges by utilizing logical thinking, analytical skills, and creativity.”
Source: – D’Zurilla, T. J., & Nezu, A. M. (2007). Problem-Solving Therapy: A Positive Approach to Clinical Intervention. Springer Publishing Company.
� “Problem-solving is the cognitive process of identifying, analyzing, and overcoming obstacles through the application of problem-solving strategies, critical thinking , and decision-making skills.”
Source: – Fogler, H. S., LeBlanc, S. E., & Rizzo, E. (2020). Strategies for Creative Problem Solving. Pearson.
“Problem-solving involves the ability to define problems, generate potential solutions, evaluate alternatives, and implement the best course of action, resulting in effective decision making and successful resolution of challenges.”
Source: – Bransford, J. D., Brown, A. L., & Cocking, R. R. (2000). How People Learn: Brain, Mind, Experience, and School : Expanded Edition. National Academies Press.
The Role of Problem-Solving in Personal and Professional Life:
1. Personal Life:
a. Decision Making: Problem-solving is crucial in making informed decisions about personal matters, such as career choices, relationships, and financial planning.
b. Resolving Conflicts: Effective problem-solving skills help resolve conflicts and disputes, fostering healthier relationships and communication.
c. Adaptability: Problem-solving enables individuals to navigate life’s challenges and adapt to changing circumstances, enhancing personal growth and resilience.
d. Goal Achievement: By identifying obstacles and finding solutions, problem-solving helps individuals overcome barriers and progress towards achieving personal goals.
2. Professional Life:
a. Innovation and Creativity: Problem-solving is at the core of innovation, enabling individuals to identify opportunities, develop new ideas, and implement creative solutions.
b. Decision Making: Effective problem-solving skills aid in making sound business decisions, analyzing data, and evaluating options to achieve desired outcomes.
c. Troubleshooting and Crisis Management : Problem-solving is crucial in addressing workplace issues, identifying root causes, and implementing solutions to operational challenges and crises.
d. Collaboration and Teamwork: Problem-solving skills facilitate effective collaboration and teamwork, as individuals work together to analyze problems, generate ideas, and implement solutions.
e. Continuous Improvement: By identifying inefficiencies and finding better solutions, problem-solving drives continuous improvement in processes, products, and services.
f. Leadership: Strong problem-solving abilities are essential for effective leadership, as leaders navigate complex situations, inspire teams, and drive organizational success.
Overall, problem-solving is vital in personal and professional life, empowering individuals to overcome obstacles, make informed decisions, foster innovation, and achieve desired outcomes. It promotes adaptability, resilience, and growth, enhancing overall success and satisfaction in various aspects of life.
Here are some Characteristics of Effective Problem Solvers:
1. Critical Thinking: Effective problem solvers possess strong critical thinking skills. They can analyze situations objectively, evaluate information, identify patterns, and make logical connections to understand the underlying causes of problems.
2. Analytical Skills: Effective problem solvers can break down complex problems into smaller, more manageable components. They can examine each component individually, identify relevant factors, and assess their interrelationships to understand the problem comprehensively.
3. Creativity and Innovative Thinking: Effective problem solvers think outside the box and are open to unconventional ideas and solutions. They approach problems creatively, seeking new perspectives, alternative approaches, and innovative solutions.
4. Persistence and Resilience: Effective problem solvers persevere when facing obstacles and setbacks. They are resilient and maintain a positive attitude, viewing challenges as opportunities for growth and learning rather than insurmountable barriers.
5. Adaptability and Flexibility: Effective problem solvers are adaptable and flexible in their thinking and approach. They are open to adjusting their strategies, considering different viewpoints, and embracing change as they navigate complex problem-solving situations.
6. Systems Thinking: Effective problem solvers consider the larger context and understand the interconnectedness of various factors. They can see how different elements within a system influence each other and recognize the ripple effects of their decisions and actions.
7. Collaboration and Communication: Effective problem solvers are skilled in collaboration and communication. They actively listen to others, seek input and feedback, and can articulate their thoughts and ideas clearly. They can work well in teams, leveraging diverse perspectives and expertise to find optimal solutions.
8. Decision Making: Effective problem solvers are proficient in decision-making . They gather relevant information, weigh different options, assess risks and benefits, and make informed choices based on a logical and rational evaluation process.
9. Continuous Learning: Effective problem solvers have a growth mindset and a thirst for knowledge. They actively seek opportunities to learn new skills, expand their knowledge base, and stay updated on industry trends and advancements.
10. Emotional Intelligence: Effective problem solvers possess emotional intelligence, allowing them to understand and manage their emotions and empathize with others. They can navigate interpersonal dynamics, handle conflicts constructively, and foster positive relationships while solving problems.
These characteristics collectively contribute to the effectiveness of problem solvers, enabling them to approach challenges with a systematic, innovative, and resilient mindset, ultimately leading to successful problem resolution and achieving desired outcomes.
Here is The Problem-Solving Process Step by Step:
1. Identifying the root cause: To effectively solve a problem, it’s important to identify the underlying cause or causes. This involves digging deeper to understand the factors or circumstances that led to the problem’s occurrence.
2. Clarifying the desired outcome: Clearly defining the desired outcome provides a clear direction for problem-solving. It helps in setting goals and measuring the success of the solution.
1. Collecting relevant data and facts: Gathering relevant data and facts about the problem is crucial for making informed decisions. This involves collecting information from reliable sources, conducting surveys, interviews, or analyzing existing data.
2. Conducting research and seeking different perspectives: Researching the problem and seeking different perspectives allows for a comprehensive understanding of the situation. This may involve studying case studies, consulting experts, or getting insights from people who have faced similar challenges.
1. Brainstorming techniques: Brainstorming involves generating many ideas without judgment. It encourages creativity and open-mindedness, allowing for the exploration of various solutions.
2. Considering multiple options: Considering multiple options helps in expanding the range of possibilities. It involves evaluating different approaches, strategies, or alternatives to find the most effective solution.
1. Assessing pros and cons: Evaluating the potential solutions involves assessing their advantages and disadvantages. This helps in understanding the potential benefits and drawbacks of each option.
2. Using decision-making tools and techniques: Decision-making tools and techniques, such as decision matrices, cost-benefit analysis, or SWOT analysis, can provide a structured approach to evaluating and comparing different solutions. They help in making an informed decision.
1. Developing an action plan: A detailed action plan outlines the steps and tasks needed to implement the chosen solution. It includes setting deadlines, assigning responsibilities, and allocating necessary resources.
2. Overcoming potential obstacles: Anticipating potential obstacles and challenges helps develop contingency plans. By identifying potential barriers in advance, proactive measures can be taken to overcome them and ensure a smoother implementation process.
1. Assessing the solution’s effectiveness: Regularly monitoring and evaluating the outcomes of the implemented solution is crucial. This involves measuring the results against the desired outcome and assessing whether the solution effectively addresses the problem.
2. Making adjustments if necessary: If the desired outcomes are not achieved or new issues arise, it may be necessary to adjust the solution or implementation plan. This ensures continuous improvement and adaptability throughout the problem-solving process.
By following this step-by-step process, individuals and teams can approach problem-solving systematically and comprehensively, increasing the chances of finding effective solutions and achieving desired outcomes.
Here are some Techniques and Strategies for Effective Problem Solving:
SWOT analysis is a widely used technique for understanding a situation or organization’s internal strengths and weaknesses and the external opportunities and threats it faces. It involves identifying and analyzing these four factors to gain insights into the current state and potential future scenarios. One can effectively capitalize on opportunities and mitigate threats by understanding strengths and weaknesses.
Root cause analysis is a technique used to identify the underlying cause or causes of a problem. It involves digging deeper into the problem to determine the fundamental reasons for its occurrence. By identifying and addressing the root cause, rather than just treating symptoms, one can prevent the problem from recurring and find long-term solutions.
Pareto analysis, also known as the 80/20 rule, is a technique that helps prioritize tasks or issues based on their significance. It involves identifying the vital few (20%) contributing to the majority (80%) of the problem. One can achieve the greatest impact with limited resources by focusing efforts on addressing the most significant factors.
The Six Thinking Hats technique, developed by Edward de Bono, is a method for approaching problem-solving from different perspectives. Each “hat” represents a different thinking mode or mindset, such as logical, creative, critical, etc. By consciously adopting these different perspectives, individuals or teams can explore different angles, consider various factors, and enhance problem-solving.
The design thinking approach is a human-centered problem-solving methodology. It emphasizes empathy, collaboration, and experimentation to understand the user’s needs, ideate innovative solutions, and iterate through prototypes. It involves several stages, including empathizing with users, defining the problem, ideating potential solutions, prototyping, and testing. This approach encourages a creative and iterative problem-solving process that delivers solutions meeting user needs.
By utilizing these techniques and strategies for effective problem-solving, individuals and teams can enhance their problem-solving capabilities, think more critically and creatively, and arrive at comprehensive and innovative solutions to address various challenges.
Now we discuss how to overcome Common Challenges in Problem-Solving:
1. Self-awareness: Recognize and acknowledge your emotions and biases that may hinder the problem-solving process.
2. Objective perspective: Strive to approach problems with an open mind and consider alternative viewpoints.
3. Seek feedback: Involve others in problem-solving to gain diverse perspectives and challenge your biases.
1. Embrace a growth mindset: View failures as learning opportunities and be open to taking calculated risks.
2. Break problems into smaller steps: Breaking down complex problems into smaller, manageable tasks can help reduce the Fear of failure.
3. Experiment and iterate: Implement solutions in iterative stages, allowing for adjustments and learning from setbacks.
1. Active listening: Listen attentively to others’ perspectives, fostering effective communication and understanding.
2. Encourage participation: Create a supportive environment where everyone feels comfortable contributing ideas and insights.
3. Foster teamwork: Promote collaboration and establish clear roles and responsibilities within problem-solving teams.
1. Prioritize tasks: Identify the most critical aspects of the problem and allocate time accordingly.
2. Set deadlines and milestones: Establish specific deadlines for each step of the problem-solving process to stay on track.
3. Avoid distractions: Minimize interruptions and focus on the task by creating a conducive work environment.
By addressing these common problem-solving challenges, individuals and teams can enhance their problem-solving effectiveness and achieve better outcomes. Overcoming emotional barriers and biases, embracing risk-taking, fostering effective communication and collaboration, and managing time efficiently are key factors in successful problem-solving endeavors. By developing strategies to tackle these challenges, individuals can unlock their problem-solving potential and approach challenges with confidence and resilience.
Is it possible to develop problem-solving skills? Yes, it is possible. But How?�
1. Stay curious: Cultivate a continuous learning mindset by seeking new knowledge, exploring different perspectives, and staying updated on industry trends.
2. Acquire relevant knowledge: Develop a solid foundation in the areas relevant to problem-solving, such as critical thinking, analytical skills, creativity, and decision-making.
3. Pursue professional development: Attend workshops, training programs, and online courses on problem-solving techniques and strategies.
1. Welcome constructive criticism: Seek feedback from peers, mentors, or supervisors to gain insights into areas for improvement in your problem-solving approach.
2. Reflect on past experiences: Evaluate your problem-solving efforts, identify strengths and weaknesses, and learn from your successes and failures.
3. Develop self-awareness: Understand your thinking patterns, biases, and emotional reactions to improve your problem-solving skills.
1. Solve puzzles and brain teasers: Engage in activities that challenge your problem-solving abilities, such as puzzles, riddles, or logic games.
2. Simulate problem-solving scenarios: Create hypothetical problem-solving situations and brainstorm potential solutions to enhance your critical thinking and decision-making skills.
3. Participate in group problem-solving activities: Collaborate with others in problem-solving exercises or workshops to foster teamwork and develop effective communication skills.
1. Embrace challenges: Seek opportunities to tackle real-world problems, whether at work, in personal projects, or community initiatives.
2. Apply problem-solving techniques: Utilize the problem-solving process and relevant strategies to address issues encountered in various aspects of life.
3. Learn from experiences: Reflect on your problem-solving approach in real-life situations, identify areas of improvement, and adjust your strategies accordingly.
Developing problem-solving skills is an ongoing process that requires continuous learning, practice, and application in both simulated and real-life scenarios. By investing time and effort in skill development, seeking feedback, reflecting on experiences, and engaging in problem-solving activities, individuals can strengthen their problem-solving abilities and effectively address complex challenges.
Now we will discuss Applying Problem-Solving Skills in Different Areas:
Problem-solving skills are highly valuable in the workplace as they enable individuals to address challenges, make informed decisions, and contribute to organizational success. In a professional setting, problem-solving involves identifying and analyzing issues, generating effective solutions, and implementing them to achieve desired outcomes. It often requires collaboration, critical thinking, and creative problem-solving techniques. Effective problem-solving in the workplace can lead to increased productivity, improved teamwork, and innovation.
Problem-solving skills play a crucial role in maintaining healthy and constructive personal relationships. Conflicts and challenges are inevitable with family members, friends, or romantic partners. Applying problem-solving skills in personal relationships involves active listening, empathy, and open communication. It requires identifying and understanding the issues, finding common ground, and working towards mutually beneficial solutions. Problem-solving in personal relationships helps build trust, strengthen connections, and promote harmony.
Problem-solving is an essential skill for entrepreneurs, as it drives innovation and the ability to identify and seize opportunities. Entrepreneurs face various challenges, such as market competition, resource constraints, and changing customer needs. Applying problem-solving skills in entrepreneurship involves identifying market gaps, analyzing customer pain points, and developing innovative solutions. Entrepreneurs must be adaptable, resilient, and creative in finding solutions that address real-world problems and create customer value.
Problem-solving skills are not limited to specific areas but are applicable in everyday life. From simple tasks to complex decisions, problem-solving helps navigate challenges efficiently. Everyday problem-solving involves assessing situations, setting goals, considering available resources, and making informed choices. It can range from troubleshooting technology issues to managing personal finances, resolving conflicts, or finding solutions to logistical problems. Developing problem-solving skills in everyday life leads to increased self-confidence, improved decision-making abilities, and overall personal effectiveness.
In all these areas, applying problem-solving skills enables individuals to approach challenges with a structured and analytical mindset, find practical solutions, and overcome obstacles effectively. It empowers individuals to think critically, adapt to changing circumstances, and positively contribute to various aspects of their lives.
Here are some Case Studies of Successful Problem Solving:
1. NASA’s Apollo 13 Mission: The Apollo 13 mission faced a critical problem when an oxygen tank exploded, jeopardizing the lives of the astronauts. Through collaborative problem-solving, the NASA team on the ground and the astronauts in space worked together to develop innovative solutions, such as building a makeshift CO2 filter, conserving power, and navigating a safe return to Earth.
2. Apple’s iPhone Development: Apple faced the challenge of creating a revolutionary smartphone that combined multiple functions in a user-friendly design. Through rigorous problem-solving, Apple’s team developed groundbreaking solutions, such as the touch screen interface, intuitive user experience, and integration of various technologies, leading to the successful launch of the iPhone.
3. Toyota’s Lean Manufacturing System: Toyota encountered production inefficiencies and quality issues. By implementing problem-solving techniques, such as the Toyota Production System, the company focused on waste reduction, continuous improvement, and empowering employees to identify and solve problems. This increased productivity, improved quality, and a competitive advantage in the automotive industry.
1. Collaborative Problem-Solving: Successful problem-solving often involves collaboration among individuals or teams. Organizations can tackle complex challenges more effectively by leveraging diverse perspectives, knowledge, and skills.
2. Innovative Thinking: Problem-solving success stories often involve innovative thinking to address issues in novel ways. This may include exploring new technologies, challenging conventional wisdom, or adopting creative approaches that disrupt the status quo.
3. Systematic Approach: Effective problem-solving requires a systematic approach that involves defining the problem, gathering relevant information, analyzing options, and implementing solutions. This structured method provides a comprehensive understanding of the problem and helps identify the most appropriate action.
4. Continuous Improvement: Many successful problem-solving cases are committed to continuous improvement. Organizations embracing a learning and adaptability culture are better equipped to identify and solve problems efficiently, leading to long-term success.
5. Customer-Centric Solutions: Problem-solving strategies that prioritize understanding and meeting customer needs tend to yield successful outcomes. Organizations can develop solutions that deliver value and drive customer satisfaction by placing the customer at the center of problem-solving efforts.
Analyzing the problem-solving strategies employed in these case studies provides valuable insights into the approaches, techniques, and mindsets that contribute to successful problem resolution. It highlights the importance of collaboration, innovation, systematic thinking, continuous improvement, and customer focus in achieving positive outcomes.
In conclusion, problem-solving skills are vital in various aspects of life, including personal, professional, and entrepreneurial endeavors. Through this article, we have explored the importance of problem-solving, its Definition, its role in different areas, characteristics of effective problem solvers, the problem-solving process, and techniques for effective problem-solving. We have also examined case studies of successful problem-solving and analyzed the strategies employed.
Recap of key points:
1. Problem-solving skills are crucial for personal, professional, and entrepreneurial success.
2. Effective problem solvers possess critical thinking, creativity, adaptability, and perseverance.
3. The problem-solving process involves defining the problem, gathering information, generating solutions, evaluating options, implementing the chosen solution, and monitoring outcomes.
4. Techniques like SWOT analysis, root cause analysis, Pareto analysis, Six Thinking Hats, and design thinking provide valuable frameworks for problem-solving.
As you have learned about the importance and various aspects of problem-solving, I encourage you to apply these skills in your own life. Problem-solving is not a mere intellectual exercise but a practical tool that can lead to personal growth, professional success, and positive societal contributions. Developing and honing your problem-solving abilities allows you to navigate challenges, make informed decisions, and find innovative solutions.
Embrace a continuous improvement mindset and a willingness to think outside the box. Seek opportunities to apply problem-solving skills in your relationships, workplace, entrepreneurial ventures, and everyday life. Remember that each challenge presents an opportunity for growth and learning. You can overcome obstacles and achieve desired outcomes by approaching problems with a structured and analytical mindset, considering multiple perspectives, and employing effective problem-solving techniques.
Incorporate problem-solving into your daily life and encourage others to do the same. By doing so, you contribute to a more proactive and solution-oriented society. Remember, problem-solving is a skill that can be developed and refined through practice and experience. So, take on challenges, embrace creativity, and be a proactive problem solver.
Start applying problem-solving skills today, and you will witness the positive impact it can have on your life and the lives of those around you.
We all know that prevention is better than cure, and this is especially true when it comes to problem-solving. Proactive problem-solving is a crucial skill in both personal and professional life that can lead to long-term success. In this article, we will discuss the importance of proactive problem-solving and provide you with strategies to adopt a proactive approach to prevent problems before they even occur.
The most successful individuals and organizations are those who take a proactive approach to problem-solving. Proactive problem-solving involves identifying potential problems before they occur and taking action to prevent them from becoming an issue. This approach minimizes the risk of facing unexpected challenges that can cause an array of consequences, including financial loss, missed opportunities, reputational damage, and emotional stress. With proactive problem-solving, you can avoid these downsides and ensure smooth operations, happier stakeholders, and greater chances for success.
One of the key benefits of proactive problem-solving is that it allows you to stay ahead of the competition. By identifying potential issues before they arise, you can take steps to address them and maintain a competitive edge. This can be especially important in industries that are constantly evolving, where being able to adapt quickly can make all the difference.
Another advantage of proactive problem-solving is that it can help you build stronger relationships with your stakeholders. By demonstrating that you are proactive and committed to addressing potential issues, you can build trust and confidence with your customers, employees, and partners. This can lead to increased loyalty, better collaboration, and a more positive reputation overall.
To adopt a proactive problem-solving approach, you must first identify the potential problems that could occur. Conduct a systematic review of your personal or professional life and consider the future. You can also study your past experiences to recognize trends and recurring issues. This foresight will provide you with the knowledge to recognize potential problems and take action to prevent or mitigate them.
One effective way to identify potential problems is to seek feedback from others. Ask for input from colleagues, friends, or family members who have experience in the area you are concerned about. They may be able to provide valuable insights and perspectives that you had not considered before.
Another approach is to conduct research and gather information about similar situations or industries. This can help you anticipate potential challenges and prepare accordingly. By staying informed and up-to-date, you can stay ahead of potential problems and be better equipped to handle them if they do arise.
When you have identified potential problems, you must analyze their root causes to understand the underlying reason for their occurrence. This involves conducting a rigorous analysis of the problem, including researching and tracking data, conducting team discussions, and brainstorming sessions. This analysis will enable you to develop a comprehensive understanding of the problem, enabling you to develop effective solutions.
It is important to note that analyzing the root causes of problems is not a one-time event. As you implement solutions, it is important to monitor their effectiveness and track any new issues that may arise. This ongoing analysis will help you to identify any underlying issues that may be contributing to the problem, allowing you to make necessary adjustments and improvements to your solutions.
Once you have identified potential problems and analyzed their root causes, the next step is to implement preventative measures to avoid future issues. This can include adopting new policies and procedures, improving training and education programs, providing resources and tools to team members, and implementing new technologies. By implementing preventative measures, you can create a safer and more efficient environment for your personal or professional life.
One important aspect of implementing preventative measures is to regularly review and update them. As new technologies and best practices emerge, it is important to ensure that your preventative measures are still effective and relevant. This can involve conducting regular risk assessments and seeking feedback from team members and stakeholders.
Another key factor in implementing preventative measures is to foster a culture of safety and accountability. This involves encouraging team members to report potential issues and providing them with the support and resources they need to do so. It also involves holding individuals and teams accountable for following policies and procedures, and addressing any issues that arise in a timely and effective manner.
If you are a leader in an organization, it is essential to create a culture of proactivity in your team. Encourage your team members to adopt a proactive approach to problem-solving by rewarding innovation and taking calculated risks. Emphasize the importance of early detection, root cause analysis, and pragmatic preventative measures. Create a continuous learning culture that encourages individuals to seek feedback and improve their performance continually.
One way to foster a culture of proactivity is to provide your team members with the necessary resources and tools to succeed. This includes access to training programs, mentorship opportunities, and the latest technology. By investing in your team's development, you are demonstrating your commitment to their success and encouraging them to take ownership of their work.
Another critical aspect of creating a proactive culture is to lead by example. As a leader, you must model the behavior you want to see in your team. This means taking initiative, being accountable for your actions, and demonstrating a willingness to learn and grow. By setting the tone for proactivity, you can inspire your team to follow suit and create a culture of continuous improvement.
You can also help others by teaching them to think proactively. Share your personal experiences with proactive problem-solving and how it has benefited you in your life. Encourage them to identify potential problems and analyze their root causes. Provide them with the tools and resources they need to implement preventative measures that can prevent problems from occurring in the first place.
Additionally, it is important to emphasize the importance of taking action and not just identifying potential problems. Encourage others to develop a plan of action and follow through with it. Help them to prioritize tasks and allocate resources effectively. By teaching others to think proactively and take action, you can empower them to become more effective problem-solvers and achieve their goals more efficiently.
Even with proactive problem-solving strategies in place, you may still face unexpected challenges. Therefore, it is essential to build resilience to handle these situations effectively. Resilience is about developing mental and emotional strength to overcome unexpected challenges and bounce back from setbacks. This involves developing positive coping mechanisms, maintaining a healthy work-life balance, and having a support network in place.
One way to build resilience is to practice mindfulness and meditation. These practices can help you stay present in the moment and manage stress and anxiety. Additionally, regular exercise and a healthy diet can also contribute to building resilience by improving physical and mental health.
It is also important to remember that building resilience is an ongoing process. It requires consistent effort and a willingness to learn and grow from challenges. By developing resilience, you can not only handle unexpected challenges but also thrive in the face of adversity.
Misunderstandings and communication problems can also cause significant issues in personal and professional life. Therefore, it is essential to communicate effectively to prevent these issues. This involves actively listening, clarifying instructions and expectations, expressing yourself clearly and respectfully, and providing feedback effectively. Effective communication can help prevent misunderstandings from escalating into more serious problems.
One important aspect of effective communication is being aware of cultural differences. Different cultures may have different communication styles and expectations, and being aware of these differences can help prevent misunderstandings. For example, in some cultures, direct communication may be preferred, while in others, indirect communication may be more common.
In addition, technology has changed the way we communicate, and it is important to be mindful of how we use it. While technology can make communication more efficient, it can also lead to misunderstandings if not used appropriately. It is important to consider the context and audience when choosing the appropriate communication method, whether it be email, text, or face-to-face communication.
Finally, one of the most important strategies for proactive problem-solving is cultivating a problem-solving mindset. This mindset involves approaching problems with a positive attitude and a structured problem-solving approach. It involves being open-minded and embracing the challenge, rather than being overwhelmed by the problem. With a problem-solving mindset, you can identify potential problems, analyze their root causes, and implement effective solutions that lead to success.
One way to cultivate a problem-solving mindset is to practice mindfulness and meditation. These practices can help you develop a sense of calm and clarity, which can be useful when facing difficult problems. Additionally, practicing mindfulness can help you become more aware of your own thought patterns and biases, which can help you approach problems with a more open and objective mindset.
Another important aspect of developing a problem-solving mindset is to embrace failure as a learning opportunity. Rather than being discouraged by setbacks, view them as opportunities to learn and grow. Analyze what went wrong, identify areas for improvement, and use that knowledge to approach future problems with greater confidence and effectiveness.
Data and analytics are valuable tools that can help you anticipate problems in advance. By analyzing historical data and identifying trends, you can proactively predict potential problems and take action to prevent them from occurring. This approach enables you to stay ahead of the curve and implement preventative measures before problems arise.
One of the key benefits of using data and analytics to anticipate problems is that it allows you to optimize your resources. By identifying potential issues before they occur, you can allocate your resources more efficiently and effectively. This can help you save time, money, and other valuable resources.
Another advantage of using data and analytics is that it can help you improve your decision-making process. By analyzing data and identifying patterns, you can make more informed decisions that are based on facts and evidence. This can help you avoid making decisions based on assumptions or guesswork, which can lead to costly mistakes.
Incorporating technology into your proactive problem-solving can provide you with innovative and effective solutions. You can use various software programs to help you detect problems early, analyze root causes, and implement preventative measures. Using technology allows you to automate tasks, save time, and reduce the risk of human error.
One of the most significant benefits of incorporating technology into your proactive problem-solving is the ability to collect and analyze data. With the help of data analytics tools, you can gather and analyze large amounts of data to identify patterns and trends that may be contributing to the problem. This information can help you make informed decisions and implement effective solutions.
Another advantage of using technology for proactive problem-solving is the ability to collaborate with team members and stakeholders. With the help of collaboration tools, you can share information, ideas, and solutions with others in real-time. This can help you gain valuable insights and perspectives that you may not have considered otherwise.
Proactive problem-solving provides numerous benefits, including increased efficiency, higher productivity, better quality of life, and reduced stress. When you adopt a proactive problem-solving approach, you can avoid unnecessary problems, minimize risks, and make better-informed decisions. In personal life, proactive problem-solving can lead to better relationships, improved health, and overall happiness. In the workplace, proactive problem-solving can lead to increased profitability, higher customer satisfaction, and improved team morale.
Moreover, proactive problem-solving can also enhance your problem-solving skills and creativity. By taking a proactive approach, you are forced to think outside the box and come up with innovative solutions to problems. This can lead to personal and professional growth, as well as increased confidence in your abilities. Additionally, proactive problem-solving can help you develop a sense of control over your life and work, as you are actively taking steps to prevent and solve problems before they arise. Overall, adopting a proactive problem-solving approach can have a significant positive impact on both your personal and professional life.
Successful proactive problem-solving involves adopting best practices that have been proven to be effective. These include involving team members in problem-solving, encouraging innovative solutions, continuously learning, maintaining a positive attitude, and being flexible to change. Incorporating these best practices into your proactive problem-solving strategies can help you achieve success.
Another important best practice for successful proactive problem-solving is to establish clear communication channels. This means ensuring that everyone involved in the problem-solving process is aware of the issue at hand, the goals and objectives, and the steps being taken to address the problem. Clear communication can help to avoid misunderstandings and ensure that everyone is working towards the same goal.
It is also important to regularly evaluate and assess your proactive problem-solving strategies. This can help you identify areas for improvement and make necessary adjustments to your approach. By regularly reviewing your strategies, you can ensure that you are staying up-to-date with the latest best practices and techniques, and that you are continuously improving your problem-solving skills.
Finally, it is essential to measure the success of your proactive problem-solving strategies. You can gather feedback from team members, study data and metrics, and track progress to evaluate the effectiveness of your approach. This information can then be used to fine-tune your strategies, identify areas for improvement, and ultimately achieve even greater success.
In conclusion, adopting a proactive problem-solving approach in your personal and professional life is a critical component of success. With the strategies discussed in this article, you can identify potential problems, analyze their root causes, and implement effective preventative measures to avoid them. By doing so, you can enjoy the benefits of a safer, more efficient, and happier life.
One important aspect of measuring the success of your proactive strategies is to set clear goals and objectives. This will help you to determine whether your strategies are achieving the desired outcomes. For example, if your goal is to reduce the number of customer complaints, you can track the number of complaints before and after implementing your proactive measures. By setting measurable goals, you can also motivate your team and celebrate successes along the way.
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© Brave in Bloom, 2023
As we go through life, we are sure to face obstacles that may seem insurmountable at times. However, by employing effective techniques and strategies, we can overcome these barriers and achieve success. In this article, I will discuss various methods for breaking through barriers and overcoming obstacles so that you can unlock your full potential and experience personal growth . Whether you are facing challenges in your personal or professional life, the strategies outlined in this article will help you develop the resilience and problem-solving skills necessary to overcome any obstacle.
Table of Contents
When faced with an obstacle, it’s essential to understand the nature of the challenge before attempting to overcome it. This requires careful consideration and problem-solving techniques to identify the underlying issues and develop a plan of action.
To begin with, you should analyze the obstacle and break it down into smaller, more manageable parts. This will help you gain a better understanding of the problem and identify potential solutions. It’s also crucial to approach the challenge with an open mind and a willingness to learn.
There are several problem-solving techniques you can use to help you analyze the obstacle, such as brainstorming, root cause analysis, and the 5 Whys technique. These methods can help you identify the underlying issues and develop a plan of action to overcome the obstacle.
Brainstorming is a useful technique that involves generating a list of ideas and solutions to a problem. This technique can be done alone or in a group and encourages creativity and out-of-the-box thinking. To begin brainstorming, write down all the possible solutions you can think of, no matter how unrealistic they may seem. Once you have a list of ideas, analyze each one and determine its feasibility and potential for success.
Root cause analysis is a problem-solving technique that involves identifying the underlying cause of a problem. This technique is useful in situations where the cause of the obstacle is not immediately apparent. To conduct a root cause analysis, ask yourself “why” several times to drill down to the underlying cause of the problem. Once you’ve identified the root cause, you can develop a plan of action to address the issue.
The 5 Whys technique is a problem-solving technique that involves asking “why” five times to identify the underlying cause of a problem. This technique is useful in situations where a problem keeps reoccurring and its root cause is not immediately apparent. By asking “why” repeatedly, you can drill down to the underlying cause of the problem and develop a plan of action to overcome it.
By understanding the obstacles and utilizing these problem-solving techniques , you can gain a better understanding of the issues you may face and develop effective strategies to overcome them.
When facing obstacles, having resilience can make all the difference. Resilience is the ability to bounce back from setbacks and remain motivated in the face of challenges.
To build resilience, I recommend practicing mindfulness and gratitude. By remaining present in the moment and focusing on positive aspects in your life, you can develop a more resilient mindset.
Additionally, maintaining a healthy lifestyle through regular exercise, a balanced diet, and sufficient sleep can help bolster your resilience.
Remember, setbacks and obstacles are a natural part of the journey towards success. They provide opportunities for growth and development. By building resilience , you can not only overcome obstacles but also thrive in the face of adversity.
Setting clear goals is crucial for overcoming obstacles and achieving success. Without specific and measurable targets, progress can be difficult to track, and motivation may wane. To ensure your goals are effective, start by identifying what you want to achieve. This could be a long-term, overarching ambition or a short-term, specific milestone.
Once you have a clear picture of your objective, break it down into smaller, more achievable goals. This can make the task less daunting and help you stay motivated. In addition, consider setting deadlines for each goal to provide structure and accountability.
When defining your goals, ensure they are SMART goals – Specific, Measurable, Achievable, Relevant, and Time-bound. This framework ensures that your goals are clear and actionable, helping you stay focused and moving forward towards your objective.
“Without goals, and plans to reach them, you are like a ship that has set sail with no destination.” – Fitzhugh Dodson
Remember, goals should be challenging but achievable with effort and commitment. If goals are too easy, they may not push you towards growth and development. On the other hand, unrealistic goals can lead to frustration and disappointment. Strive for balance and be flexible in adjusting your goals as circumstances change.
Visualizing your goals can also be helpful in achieving success. Create a vision board or write your goals down and display them in a visible location where you can see them daily. This can serve as a constant reminder of what you are working towards and provide motivation when faced with obstacles.
Tip | Description |
---|---|
Be Specific | Define your goals as precisely as possible to create clarity, focus, and direction. |
Make Them Measurable | Include quantifiable targets that allow you to track your progress and adjust your approach if necessary. |
Ensure They Are Achievable | Set goals that are challenging but within reach with effort and commitment. |
Make Them Relevant | Ensure your goals align with your values, purpose, and overall vision, providing meaning and direction. |
Set Timelines | Including deadlines for your goals creates a sense of urgency and helps you prioritize your tasks. |
With clear goals in place, you can stay focused and motivated, overcoming obstacles with determination and purpose. Remember that setting goals is an ongoing process, and it’s essential to review and adjust them regularly to ensure they remain relevant and effective.
When facing obstacles, it’s essential to approach them with a strategic mindset. By developing effective strategies , you can navigate challenges with confidence and increase your chances of success. There are several effective methods you can use to develop these strategies, including:
It’s crucial to tailor your strategy to the specific obstacle you’re facing and be open to adjusting it as needed. Remember to always keep your goals in mind and stay focused on the desired outcome.
“Success is not final, failure is not fatal: it is the courage to continue that counts.” – Winston Churchill
A growth mindset is a belief that with effort and perseverance, one can develop their abilities and improve. In contrast, a fixed mindset is the belief that intelligence and abilities are predetermined and cannot be changed. By cultivating a growth mindset , I can overcome obstacles and achieve personal growth .
One effective way to cultivate a growth mindset is to embrace challenges as opportunities for development. Instead of fearing failure, I can view it as a chance to learn and grow. This mindset shift can provide the motivation I need to push past obstacles and persist in the face of difficulty.
Another important aspect of developing a growth mindset is the power of “yet.” When facing a challenge, adding the word “yet” to the end of a statement can reframe it as a work in progress rather than a failure. For example, instead of saying, “I can’t do this,” I can say, “I can’t do this yet.” This reframe acknowledges the struggle while emphasizing the possibility of growth and improvement.
Cultivating a growth mindset can have numerous benefits for personal growth and development. By embracing challenges and seeing them as opportunities for growth, I can develop greater resilience and perseverance. With a growth mindset, I am more likely to set ambitious goals and persist in achieving them. Additionally, I will be more open to feedback and willing to learn from my mistakes.
By adopting a growth mindset, I can transform obstacles into stepping stones towards success. This mindset, combined with effective strategies for problem-solving, can help me overcome any challenge and achieve my goals.
“The only way to do great work is to love what you do. If you haven’t found it yet, keep looking. Don’t settle. As with all matters of the heart, you’ll know when you find it.” – Steve Jobs
As much as we try to overcome obstacles on our own, seeking support and collaboration from others can be incredibly beneficial. By doing so, we open ourselves up to new perspectives and knowledge that can help us find innovative solutions to our challenges.
Mentors, peers, and professionals in our network can provide valuable advice and guidance to help us tackle difficult obstacles. Collaborating with others can also help us leverage their expertise and resources, providing us with the necessary boost to overcome any hurdle.
Building a network of support is an ongoing process that requires continuous investment of time and effort. However, it can pay off tremendously when facing significant challenges that seem insurmountable alone.
When seeking support and collaboration , it’s crucial to do so in a way that promotes mutual respect, transparency, and accountability. Clear communication and mutual trust are necessary components of successful collaboration , and it’s essential to establish these early on.
Failure is a natural part of any journey towards success. It’s important to remember that setbacks are not the end of the road, but rather an opportunity for growth and improvement. By embracing failure as a valuable learning opportunity , you can turn negative experiences into catalysts for success.
When faced with a failure, try reframing it as a stepping stone towards your goals. Ask yourself what you can learn from the experience and how you can use that knowledge to move forward. By approaching failure with a growth mindset, you can shift your perspective and view obstacles as opportunities for personal development.
It’s also important to remember that failure is not a reflection of your self-worth. Everyone experiences failures, even the most successful people. Don’t let one setback define your self-image or discourage you from pursuing your goals.
Take the time to reflect on what went wrong and what you can do differently in the future. Use the lessons you’ve learned to adapt your approach and refine your strategy. By treating failures as valuable learning opportunities, you can become more resilient, more motivated, and more likely to achieve success.
As I mentioned earlier, stress and fear can be major roadblocks on the path to overcoming obstacles and achieving success. Whether it’s fear of failure or stress from external factors, such as work or relationships, it can be challenging to stay focused and confident when facing adversity.
However, it’s essential to learn effective techniques for managing stress and overcoming fear . One approach is mindfulness meditation, which involves focusing your attention on the present moment without judgment. This practice can help reduce stress and anxiety, allowing you to approach challenges with a clearer mind.
Exercise is also an effective strategy for managing stress and reducing fear. Physical activity releases endorphins, which are natural mood boosters that can help reduce stress levels and enhance feelings of well-being. Plus, regular exercise can improve overall health, which can help build resilience and improve mental clarity.
When it comes to overcoming fear , it’s essential to confront your fears head-on. While avoidance may provide temporary relief, it can also reinforce the fear and make it more challenging to overcome in the long run.
“The only thing we have to fear is fear itself” – Franklin D. Roosevelt
By facing your fears and taking small steps towards overcoming them, you can gradually build confidence and resilience.
Finally, cultivating a positive mindset can significantly impact your ability to manage stress and overcome fear. By practicing positive thinking and focusing on potential solutions rather than obstacles, you can shift your perspective and stay motivated in the face of adversity.
Remember, managing stress and overcoming fear are ongoing processes that require consistent effort and practice. By taking the time to learn and implement effective techniques, you can cultivate emotional resilience and tackle obstacles with clarity and focus.
As I mentioned earlier, change is constant, and it’s essential to develop adaptability to overcome obstacles. Effective methods for developing adaptability include being flexible and open-minded. By embracing change and remaining receptive to new ideas and approaches, you can navigate uncertain situations with ease.
For example, during my previous job, the company underwent a significant restructuring, which led to changes in my role and responsibilities. To adapt to the new situation, I enrolled in training programs to acquire new skills that were in line with my revised job description. By being open-minded and willing to learn, I could successfully navigate the changes and continue to excel in my role.
Another effective method for developing adaptability is to seek out new experiences and take on new challenges. By stepping outside of your comfort zone, you can build resilience and learn new skills. Traveling to new places, participating in new hobbies, or taking on new projects are great ways to challenge yourself and develop adaptability.
“Adaptability is about the powerful difference between adapting to cope and adapting to win.” -Max McKeown
When we face obstacles, it’s easy to get bogged down in negative thinking, which can make it harder to find solutions. That’s why cultivating a positive mindset is so crucial. By focusing on the positive and reframing challenges in a constructive light, we can boost our motivation and resilience. Here are some effective methods for cultivating a positive mindset :
By incorporating these methods into your daily routine, you can cultivate a positive mindset and build the resilience you need to overcome obstacles.
As I work towards overcoming obstacles and achieving my goals, it’s important to take time to acknowledge and celebrate my progress and successes . No matter how small the achievement may seem, celebrating these wins helps me stay motivated and focused on my goals.
Celebrating progress is crucial for maintaining momentum and overcoming obstacles with confidence.
One way to celebrate progress is to keep track of my accomplishments, whether it’s through a journal or a visual representation like a milestone chart. This helps me see how far I’ve come and gives me a boost of confidence to continue working towards my goals.
Another way to celebrate progress is to share my successes with others. Whether it’s with close friends or on social media, sharing my achievements with others helps me feel proud of what I’ve accomplished and can inspire others to do the same.
Sharing my successes with others helps me feel proud of what I’ve accomplished and can inspire others to do the same.
Celebrating successes and progress not only boosts my motivation but also reinforces a positive mindset and helps me appreciate the journey towards achieving my goals. By recognizing and acknowledging my progress, I am reminded that every step I take towards my goals is significant and valuable.
As we face obstacles and challenges, we must remember that growth and learning are ongoing processes. Embracing continuous learning and seeking personal development opportunities is crucial to our success. By committing to lifelong growth, we can continually expand our skill set and overcome new challenges.
Learning new skills and gaining new knowledge can help us become better problem solvers and innovators. It can also help us stay relevant in a constantly evolving world. By seeking out new opportunities for growth, we can remain adaptable and ready to face whatever obstacles come our way.
Continuous growth means staying curious and open-minded, even when faced with adversity. Whether we are learning from our mistakes or seeking out new information, we must approach every challenge as an opportunity to learn and grow.
Remember, overcoming obstacles is not a one-time event. It is an ongoing journey that requires commitment, resilience, and a growth mindset. By striving for continuous growth and learning, we can unlock our potential and achieve our goals.
As I mentioned earlier, effective time management is crucial for overcoming obstacles and achieving success. While it may seem daunting, managing your time can be a lot easier than you think, especially when you have the right strategies in place. Here are some practical tips and techniques to help you manage your time more effectively:
By implementing these strategies, you can optimize your time and stay on track towards achieving your goals.
One time management technique that has gained popularity in recent years is the Pomodoro Technique. This technique involves working in focused intervals of time, typically 25 minutes, followed by short breaks.
The idea is to break your work down into manageable chunks and avoid burnout by taking regular breaks. Using a timer, you work for 25 minutes, then take a 5-minute break. After every four Pomodoros, take a longer break of 15-30 minutes.
This technique is a great option if you struggle with procrastination or getting distracted easily. By setting a timer and working in short bursts, you can stay focused and productive while avoiding burnout.
Another helpful time management tool is the Eisenhower Matrix, also known as the Urgent-Important Matrix. This tool categorizes tasks based on their level of urgency and importance and helps you prioritize your to-do list accordingly.
The matrix has four quadrants:
Complete these tasks as soon as possible. | Schedule time to complete these tasks. |
Delegate these tasks to someone else. | Eliminate these tasks or do them during downtime. |
By using this tool, you can prioritize your tasks based on their level of urgency and importance, which can help you stay organized and focused.
Implementing effective time management strategies can help you overcome obstacles and achieve your goals. Remember to prioritize your tasks, set realistic deadlines, and use time management tools like the Pomodoro Technique and the Eisenhower Matrix. By taking control of your time, you can stay organized, focused, and productive on your journey to success.
After exploring various strategies and techniques for overcoming obstacles, I firmly believe that there are effective methods that anyone can implement to achieve success. By breaking through barriers , building resilience , setting clear goals , developing effective strategies , cultivating a growth mindset , seeking support and collaboration, embracing failure , managing stress and fear, developing adaptability , cultivating a positive mindset, celebrating progress and successes, and committing to continuous growth and learning, anyone can unlock their full potential.
It’s important to remember that the journey to success is not always easy, and obstacles are inevitable. However, by implementing these methods and techniques, you can navigate challenges with confidence and determination. Remember to stay resilient in the face of adversity, stay focused on your goals, and keep a positive mindset.
Through these tried-and-tested methods, you can overcome any obstacle and achieve the success you desire. I hope these insights will provide you with the tools and inspiration you need to conquer any hurdle that comes your way.
There are several effective methods for overcoming obstacles, including setting clear goals, developing effective strategies , building resilience, cultivating a growth mindset, seeking support and collaboration, embracing failure as a learning opportunity , managing stress and overcoming fear, developing adaptability, cultivating a positive mindset, celebrating progress and successes, continuous growth and learning, and implementing effective time management techniques.
Understanding the obstacles you face is crucial for overcoming them. You can employ problem-solving techniques to analyze and identify the challenges. This involves assessing the situation, gathering information, and formulating potential solutions. By understanding the nature of the obstacles, you can develop targeted strategies to overcome them.
Building resilience is essential for overcoming obstacles. You can strengthen your resilience by maintaining motivation, developing a growth mindset, seeking support from mentors and peers, embracing failure as a learning opportunity , managing stress effectively, overcoming fear, and cultivating adaptability. These strategies will help you bounce back from setbacks and maintain a positive mindset in the face of challenges.
Setting clear goals provides direction and purpose. When you define and pursue specific objectives, you can stay focused and motivated. Clear goals also enable you to assess progress and make necessary adjustments along the way. By setting clear goals, you can effectively navigate obstacles and increase your chances of achieving success.
Developing effective strategies involves leveraging proven techniques and problem-solving approaches. You can analyze the obstacles you face, brainstorm potential solutions, and evaluate the pros and cons of each strategy. It is also helpful to seek insights and advice from mentors or professionals who have overcome similar challenges. By employing effective strategies, you can enhance your problem-solving abilities and improve your chances of success.
Cultivating a growth mindset involves believing in your ability to improve and embracing challenges as opportunities for growth. By adopting this mindset, you see obstacles as temporary setbacks rather than insurmountable barriers. This perspective enables you to approach challenges with resilience and determination, thereby increasing your likelihood of overcoming them and achieving personal growth.
Sometimes, the support and collaboration of others are essential for overcoming obstacles. Seeking help from mentors, peers, or professionals allows you to tap into their expertise and perspectives. This broader network of support can provide fresh insights and innovative solutions to the challenges you face. By collaborating with others, you can overcome obstacles more effectively.
Embracing failure involves reframing setbacks as valuable learning opportunities. Instead of focusing on the negative aspects, you can extract lessons from your failures and apply them to future endeavors. By viewing failure as a necessary part of the journey to success, you can remain resilient and maintain a positive mindset in the face of obstacles.
To manage stress effectively, you can practice stress reduction techniques such as deep breathing exercises, meditation, or engaging in activities that help you relax and unwind. Overcoming fear involves identifying and challenging the underlying beliefs or thoughts that contribute to the fear. By cultivating emotional resilience and adopting effective stress management techniques, you can navigate obstacles with clarity and focus.
Change is constant, and developing adaptability is crucial for overcoming obstacles. By being flexible and open-minded, you can navigate uncertain situations and embrace new approaches. Developing adaptability allows you to adjust your strategies and mindset as needed, enabling you to overcome challenges more effectively.
Cultivating a positive mindset involves adopting techniques such as reframing challenges in a constructive light, practicing gratitude, and focusing on solutions rather than dwelling on problems. By harnessing the power of positivity, you can stay motivated and resilient in the face of adversity, increasing your chances of overcoming obstacles.
Celebrating progress and acknowledging successes, no matter how small, is vital for staying motivated. Recognizing and celebrating achievements boosts self-confidence and provides a sense of fulfillment. By taking the time to acknowledge your progress, you can maintain momentum and overcome obstacles with confidence.
Overcoming obstacles is an ongoing process of growth and learning. You can commit to continuous growth by seeking personal development opportunities, such as attending workshops, reading books, or acquiring new skills. By embracing a growth mindset and actively pursuing learning, you can continually expand your capabilities and overcome new challenges.
Implementing effective time management techniques involves prioritizing tasks, setting deadlines, eliminating distractions, and utilizing productivity tools. By optimizing your time, you can stay organized and focused on conquering obstacles, maximizing your chances of success.
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1 Department of Special Education and Rehabilitation, Utah State University, 2865 Old Main Hill, Logan, UT 84322 USA
2 Trumpet Behavioral Health, 390 Union, Suite 300, Lakewood, CO 80228 USA
Behavior analysts who supervise staff are responsible for establishing a healthy supervisory relationship and for teaching basic behavior analytic skills (e.g., verbal repertoires, technical repertoires, clinical decision-making). In addition, supervisors should prepare their supervisees to succeed in their subsequent professional activities by developing their interpersonal skills and professionalism repertoires. Difficulties in the supervisor relationship and problematic personal and professional skills often become the focus of targeted supervision efforts after the effects of deficits (e.g., avoidance of supervision, complaints from consumers, persistent tardiness) are detected. The primary purpose of this paper is to provide guidance to the supervisor’s effort to identify and address barriers to successful supervision related to a damaged supervisory relationship and persistent interpersonal and professional skills of the supervisee. A secondary purpose of this paper is to act as a general call to supervisors to continually and thoughtfully reflect on their own history, repertoires, and behavior, such that they may continue professional growth as supervisors.
Practicing behavior analysts are frequently responsible for training and supervising staff (DiGennaro Reed & Henley, 2015 ; Parsons, Rollyson, & Reid, 2012 ; Turner et al., 2016 ). There is a dearth of evidence-based resources to guide specific supervision activities and to guide the full set of repertoires that should be targeted in supervision. In a recent article in this special issue, the current authors provided practicing behavior analysts with recommendations for creating effective supervisory experiences (Sellers, Valentino, & LeBlanc, 2016 ). Sellers et al. suggest that supervisors should follow five recommended practices: (1) establish an effective supervisor–supervisee relationship, (2) establish a structured approach with specific content and competencies, (3) evaluate the effects of your supervision, (4) incorporate ethics and professional development into supervision, and (5) continue the professional relationship post-certification. The authors suggest specific strategies that the supervisor might use to achieve success. For example, an effective supervisor–supervisee relationship should begin with an honest discussion about the purpose and scope of supervision, the expectations for performance, and the commitment to the relationship by both parties. These recommended practices are designed to enhance the supervisor’s ability to influence the supervisee’s acquisition of behavior analytic skills (e.g., assessing preferences, writing behavior intervention plans), and acquisition of professional and interpersonal skill sets (e.g., inspiring confidence in clients, getting along with peers).
Even when supervisors follow all of these recommended practices, problems may become evident throughout the course of supervision. The problems may be in the supervisory relationship itself (e.g., the supervisee avoids supervision due to a history of aversive interactions, perception of favoritism among supervisees, resistance to accepting feedback), or they may be related to the supervisee’s interpersonal skills (e.g., socially unskilled, poor time management). These deficits and excesses could limit the success of supervision and ongoing professional activities. Problems might arise because the supervisor has not initially engaged in optimal supervisory practices or has not yet explicitly shaped the interpersonal and professional repertoires. Problems may also arise because reasonable supervisory practices proved ineffective for various reasons. These issues are distinct from performance issues related to the supervisee’s repertoire of behavior analytic skills (e.g., difficulty identifying the differences between a motivating operation and discriminative stimulus), but can be equally detrimental to long-term success as a behavior analyst (Bailey & Burch, 2010 ).
Behavior analysts solve problems by identifying the function or cause of the problem so that function-based intervention strategies can be employed. This same approach is useful in the context of supervisory relationships (Turner et al., 2016 ). Taking a systematic approach to solving problems that arise in supervision provides a critical model for the supervisee’s future professional behavior. The inability to employ effective supervisory skills can have serious repercussions for an organization, such as staff dissatisfaction and turnover (DiGennaro Reed & Henley, 2015 ; Scott, Nolin, & Wilburn, 2006 ). There is also risk to consumers if behavior analysts fail to develop the interpersonal and self-management skills that are necessary for effective practice.
Unfortunately, supervisors may sometimes react to a stressful supervisory situation (e.g., negative interactions with the supervisee, deteriorating performance of the supervisee) with one of two escape responses: ignoring it or terminating the relationship. First, the supervisor might be susceptible to subtle negative reinforcement contingencies and ignore the problem if there have not yet been any serious negative consequences. For example, a supervisor might provide extensions to deadlines to manage a supervisee’s time management problems during the relationship, but the supervisee will likely fail in future situations when deadline extensions are not available. Directly addressing disorganization and tardiness by teaching the supervisee to employ their own time management strategies and organization systems (e.g., Allen, 2015 ) would be an alternative function-based solution. Second, a particularly frustrated supervisor might terminate the supervisory relationship or transfer the supervisory relationship to another person. This strategy immediately removes the irritant for the supervisor, but may worsen the supervisee’s long-term likelihood of successful development, as a new supervisor might not detect the issue. In addition, this approach removes the opportunity for the supervisor to grow and learn from the experience of identifying and addressing these repertoires using a behavior analytic approach. Many issues that arise may be unpleasant to address, and require additional effort to successfully resolve, which may contribute to some supervisors avoiding them.
Behavior analysts can rely on evidence-based staff training practices and methods for assessing and addressing performance issues related to behavior analytic skills (Carr, Wilder, Majdalany, Mathisen, & Strain, 2013 ; DiGennaro Reed, Hirst, & Howard, 2013 ; Parsons et al., 2012 ). However, there are fewer published resources to guide the supervisor’s efforts in addressing problems in the relationship, or in basic interpersonal and professionalism repertoires. Fortunately, as behavior analysts, we have an established framework for assessing and intervening with performance issues if we focus on applying the same principles and skills that we use to benefit our consumers. Therefore, supervisors should engage in direct assessment of the supervisory relationship, developing performance plans for him/herself or his/her supervisee when necessary, to ensure that the supervisory relationship is healthy and productive. The field could benefit from additional resources providing specific recommendations to assist behavior analysts providing supervision in detecting and addressing some of the most commonly occurring problems that arise in supervision contexts.
The primary purpose of this paper is to provide guidance to the supervisor’s effort to identify and address barriers to successful supervision related to: (1) a damaged supervisory relationship and (2) persistent interpersonal and professional issues of the supervisee. A secondary purpose of this paper is to act as a general call to supervisors to continually and thoughtfully reflect on their own history, repertoires, and behavior, such that they may continue professional growth as supervisors. The authors drew from relevant literature and books, as well as their combined experience proving supervision throughout their careers. Due to the scope and breadth of this topic, it is not possible to provide in depth descriptions or examples for each suggestion; however, readers are encouraged to explore the resources cited and pursue additional training and discussions with colleagues when problems arise. To assist accessing resources, a table is included (Table (Table1). 1 ). Questions are provided in the appendix to facilitate use of this article for instructional, supervisory, or continued professional development activities (e.g., journal clubs). The recommendations included herein are most appropriate for behavior analysts supervising individuals who are governed by the Behavior Analyst Certification Board® (BACB®) (i.e., Registered Behavior Technicians™ (RBT™), Board Certified Associate Behavior Analysts® (BCaBA®), Board Certified Behavior Analysts® (BCBA®) or those seeking to become registered or certified). However, many recommendations are relevant to behavior analysts in charge of supervising other clinical staff (e.g., non-registered/certificated line staff and paraprofessionals).
Resources for addressing issues during supervisions
Persistent supervision issue | Potential indicators | Assessment and intervention ideas and resources |
---|---|---|
Disorganization and poor time management | -Difficulty retrieving needed materials -Frequently late to meetings/appointments -Frequently missing deadlines, asking for extensions or removal of tasks | -Assess if global issue or related to specific skill (as this may require specific skill or confidence building in the primary area of concern) -Assess potential barriers with PDC-HS (Carr et al., ; Ditzian et al., ) -Assign supervisee relevant readings: Allen ( ); Bailey & Burch ( ); Covey ( ); Daniels ( , ) -Print, review, and post productivity infographic (Ganesh, ) -Review and teach use of common organizational and calendaring tools (e.g., Google Calendar, iCal, Outlook) and tips (create recurring events, color code calendar events, set reminders, use “to do” tools, use location-linked reminders in iPhone, create relevant folders for emails, flag by level of importance) |
Poor interpersonal skills | -Too much/not enough eye contact, facial expressions, vocal inflection -Dominating conversations or not engaging enough -Poor body language/posture -Frequent arguing, disrespectful language, rigidity | -Questionnaires and observation scales (Bedwell et al., ) -Assess function of behavior and relevant skill deficits -Review recommendations for effective interpersonal skills (Hoover et al., ) -Select and teach interpersonal skills (Bedwell et al., ; Klein et al., ) -Assign supervisee relevant readings: Carnegie ( ) ; Carnegie ( ) Dale Carnegie’s Secrets of success retrieved from -Assign supervisee to complete online module on interpersonal skills: interpersonal skills in the workplace: examples and importance at |
Difficulty accepting/applying feedback | -Arguing, defensive statements, giving consistent excuses -Demanding specific examples of the problem -Crying, not responding at all | -Assess function (avoidance or attention) -Review strategies for effective feedback: feedback articles at ; DiGennaro Reed et al. ( ); Reid & Parsons ( ); Reid et al. ( ) -Assign supervisee to read Bailey & Burch ( ) –Ch. 20 -Clearly outline expectations for receiving feedback (Sellers et al., ) -Use the Corrective Feedback Instrument-Revised (CFI-R) (Hulse-Killacky et al., ) –Engage in the specific activities for discussions about feedback (Hulse & Robert, ) |
Throughout the supervisory relationship, the behavior analyst must evaluate the effectiveness of the supervision that has been provided (Professional and Ethical Compliance Code for Behavior Analysts 5.07, Behavior Analyst Certification Board®, 2014 ). An effective supervisor is also consistently evaluating the quality and health of the supervisory relationship to ensure an opportunity to effect change in the supervisee’s behavior. The critical first step for the supervisor is to continually and actively assess for developing issues in an attempt to detect them before they worsen and/or negatively impact consumers with whom the supervisee is working. Self-evaluation and close attention to the supervisee’s behavior can also provide a means for supervisors to identify issues, ranging from simple to complex.
The supervisor should make time at each supervisory meeting to actively assess the status of the supervisory relationship to ensure early detection of any problems that may be developing. For example, the supervisor may begin each meeting by asking the supervisee how things are going related to the supervisory relationship (e.g., “Do you feel comfortable with the amount and type of feedback being provided,” “Are there any additional supports I could provide,”). If the supervisee shares a success or a difficulty, or provides feedback about the supervisor’s behavior, the supervisor can provide praise and guidance. Starting each meeting with this sort of check-in may eventually result in the check-in serving as a discriminative stimulus for the supervisee to discuss developing issues or concerns in a proactive manner. Engaging in these behaviors can indicate to the supervisee that the supervisor values maintaining a collaborative relationship.
Some problems in the supervisory relationship might be detected by answers to the questions listed above. Other problems may be detected in the subtle behavior of the supervisee (e.g., frequent uncomfortable or unproductive supervision meetings). For example, patterns of canceling meetings or preferring phone meetings to live contact could be indicators that the supervisee is engaging in avoidance behavior. Some supervisees may become emotional (e.g., crying, holding their breath, averting their gaze, arguing) in response to feedback or task assignments. Alternatively, a supervisee who is typically talkative in meetings may speak less as a result of a developing problem in the supervisory relationship. Speaking less could function to avoid feedback or detection of a lack of understanding of a particular topic. The supervisee may have contacted punishment (e.g., perceived harsh criticism) for incorrect answers in the past, or his or her own lack of confidence in the material may be discriminative for a “smile and nod” response that has been reinforced in the past. Supervisors should attend to subtle indicators of potential problems such as changes in vocal and facial affect, body language, eye contact, and changes in vocal behavior (e.g., talking less or more, change in tone of voice, stuttering, or other verbal dysfluencies).
Note that these same subtle indicators could also be indicative of distress due to significant singular life events (e.g., death in the family, illness). The supervisor should gather information to assist in determining if this behavior appears to be evoked by specific events, and if the supervisee might need additional supports (e.g., referral to counseling or other support services). However, if the behavior is characteristic or occurring at increasing frequency, then the problem may be related to the quality of the supervisory relationship and warrants specific attention and intervention. The supervisor might attempt to gather some data on the frequency of these behaviors to determine if they occur frequently enough to warrant addressing. With some thought, the supervisor can likely operationalize the behavior(s) of concern to facilitate monitoring or data collection. In the event that the behavior is difficult to define, the supervisor might consider taking a few minutes at the end of each meeting to write some anecdotal notes summarizing the supervisee’s behavior during the meeting.
In addition to assessing for behavior that may indicate an emerging or present issue, it is also important to consider the supervisee’s history with supervision. Supervisors should inquire directly about the supervisee’s past experience with supervision at the start of the relationship. Asking the supervisee about his or her history with supervisors might reveal valuable information that could resolve or prevent emerging issues. For example, the supervisee might share that a previous supervisor delivered corrective feedback in an aversive way leading the supervisee to become anxious before meetings and cancel them. With this information, the supervisor can work to address the issue by changing his or her own behavior with the goal of strengthening the supervisory relationship.
Ensuring that corrective feedback is delivered in a supportive and respectful manner may increase the acceptance of the message (Reid & Parsons, 2006 ; Reid, Parsons, & Green, 2012 ). Another strategy could be to increase the frequency with which low stakes corrective feedback is delivered. For example, the supervisor may identify that feedback about errors performing behavior reductive strategies evokes anxious or defensive behavior, but the supervisee accepts feedback about writing style or implementing skill acquisition programming in a professional manner. The supervisor might provide feedback more often around writing and skill acquisition programs, followed by praise for accepting the feedback and making the needed changes. This may help to provide the supervisee with a more current positive history around receiving performance feedback, and research has demonstrated the efficacy of frequent feedback (Alvero, Bucklin, & Austin, 2001 ). Another strategy could be to increase the active support during and after corrective feedback. Including empathetic and supportive statements during the feedback session may create a more pleasant experience for the supervisee (Reid et al., 2012 ). For example, the supervisor might say: “I know it’s difficult to hear that you need to keep working on this skill, but we will tackle this together.” Following the feedback session the supervisor might create opportunities for the supervisee to practice, allowing the supervisor to provide praise. In addition, the supervisor can check in with the supervisee later in the day, or the next day, to assess how the feedback session affected the supervisee. The supervisor might send a quick text or email, such as: “Hi Mary! Just checking in to see how things went for the rest of your day. I sure appreciated your hard work in our meeting.” Providing the follow-up check-ins may communicate to the supervisee that he or she is valued and that the supervisor is invested in his or her success.
It is also important to note that supervisees may not be able to tact the problems that existed in previous supervisory relationships, perhaps due to a limited history with supervisors in general, or limited work history. In these cases, it may be useful to ask open-ended questions and deduce based on the supervisee’s response. For example, the supervisor might ask: “Tell me what a typical supervision session looked like for you when you worked with your past supervisor.”, or “How did you feel after a supervision meeting in the past?” The aforementioned changes in body language and voice, as well as the content of the message, may offer insight into some of the problems that existed.
At the first sign of difficulties, the supervisor should assess his or her own behavior relative to the supervisee. In other words, consider whether it is the behavior of the supervisor that must change (e.g., smile more, reprimand less, actively acknowledge how much you value the opportunity to teach someone things that they do not know) in order to produce a change in the behavior of the supervisee. For example, perhaps the supervisor has not been timely and organized and the supervisee has lost respect for them as a mentor. Perhaps the supervisor has not provided sufficient reinforcement or opportunities for practicing skills in role-play or observed direct implementation, or provided effective corrective feedback about pinpointed skills for improvement. We refer the reader to existing resources for guidance on skills that may increase the effectiveness and structure of the supervisory activities (Reid et al., 2012 ; Sellers et al., 2016 ). Changes in the supervisor’s instructional repertoire may result in positive outcomes for the supervisory relationship.
The next step is to determine if the supervisee’s performance issues are generally related to aspects of the supervisory relationship (i.e., the supervisee would likely perform better under the supervision of someone else), or are a function of skill deficits on the part of the supervisee (i.e., even under optimal supervisory conditions, the problems would be present or persist). If the issues appear to stem from skill deficits, the supervisor should employ a functional behavior assessment framework. That is, the supervisor should define the behavior of concern, determine the conditions under which the behavior is likely to occur or not, and identify the relevant reinforcer maintaining the problematic behavior or the critical barrier to acquiring the targeted skill.
For example, one might have a supervisee who is consistently late to meetings and misses deadlines for reports. To assess if this is a pervasive problem, or if it is specific to the current supervisory relationship, the supervisor might check in with past supervisors and also examine his or her own behavior (e.g., Are meeting times and deadlines reasonable? Are expectations clear?). If the supervisor determines that this is a persistent performance problem, the supervisor should examine the relevant antecedents (e.g., the supervisee has no consistent planning and calendaring system, the supervisee has difficulty prioritizing tasks) and consequences (e.g., the supervisee misses a non-preferred part of the meeting, someone else completes a significant portion of the report). In this case, it could be that the supervisee’s behavior of arriving late to meetings and not turning in reports on time is maintained by negative reinforcement. With knowledge about the function of the problem behavior, the supervisor can proceed with implementing function-matched interventions (e.g., moving the non-preferred portion of the meeting to the middle or end of the agenda, removing the option to have someone else complete the report). This would likely be combined with other components, such as teaching and reinforcing things like time management skills, breaking down and prioritizing tasks, and goal setting.
It is possible that issues in the supervisory relationship have arisen, at least in part, due to the supervisor’s behavior. For example, perhaps the supervisor has engaged in behavior that leads to distrust (e.g., failing to follow through with obligations, blaming the supervisee, assigning the supervisee responsibilities for which he or she is not qualified, taking credit for the supervisee’s work). Supervisors who employ punishment, coercion, or harsh feedback styles could damage supervisory relationships and occasion avoidance or counter-controlling behaviors on the part of the supervisee. Behaviors related to the supervisor’s level of management might also damage the supervisory relationship. As an example, an overly involved supervisor may not allow the supervisee to progress in levels of independence and responsibility, thus preventing the development of self-confidence and independent skills. The supervisee might perceive that the supervisor does not have confidence in the supervisee’s ability. On the other hand, a supervisor who is vague and does not clarify expectations is not providing sufficient prompts to occasion correct responding on the part of the supervisee. This supervisor might be perceived as disinterested, not invested in the supervisee’s success, or as setting the supervisee up for failure. The above behaviors could result in the supervisory relationship becoming aversive, with the supervisee working to avoid interactions, or becoming sullen, withdrawn, or argumentative.
The recommendations for addressing all of the issues listed above are similar. Supervisors should take a multi-step approach to repairing the relationship with a sincere apology and a well-thought out action plan for changes in the ongoing relationship. The first step is to clearly describe the problematic behavior in the context of an apology. For example, the supervisor might say: “I owe you an apology because I have been overly harsh in my corrective feedback, and have not been clear about my expectations.” The second step is to describe how the behavior has impacted the supervisee. Continuing with the same example, the supervisor might provide the following acknowledgement: “I am sorry that you have felt like you have been ineffective or undervalued.” Steps one and two essentially amount to acknowledging the impact of the supervisor as a critical environmental determinant of the supervisee’s behavior.
The third step is to describe how the supervisor’s behavior has negatively impacted the supervisory relationship. The supervisor in our example might say: “Providing harsh feedback and unclear expectations has not been helping you develop the skills we have targeted for you, and has likely made you want to minimize your interactions with me.” The fourth step in the process is to clearly indicate what the supervisor will do instead of the problematic behavior. This critical step serves the dual functions of (1) demonstrating to the supervisee that the supervisor has engaged in a thoughtful, critical analysis of his or her behavior, and (2) providing the opportunity for the supervisor to overtly describe the remediation plan publicly which may increase the likelihood that the supervisor will follow through. The supervisor might say: “I will make sure that I do not raise my voice when giving corrective feedback. I will also provide written bullet points of expectations for assigned tasks and I will review those with you to model, practice, and answer questions.” The fifth and final step is to have a follow-up conversation to evaluate the effects of the apology and the action plan.
In addition to the process outlined above, there are several other strategies worth mentioning. The supervisor might review articles on supervisory practice from other disciplines for resources to address general barriers (Scott et al., 2006 ) and specific issues such as providing effective feedback (Hulse & Robert, 2014 ). The supervisor could invite the supervisee to have an open an honest conversation about the relationship, with the goal of identifying where breakdowns occur and what might be done to fix them. The supervisor might directly ask the supervisee what he or she can do differently to foster a more positive supervisory relationship (e.g., break complex tasks into smaller components, slow the rate of assignment of new tasks). The supervisee might provide insight into preferences for interpersonal interaction style (e.g., less humor or sarcasm, no public praise). The supervisor could also reach out to a mentor to provide guidance with effective problem solving or to observe the mentor conducting supervision meetings.
In some cases, the issues might be due to “relationship conflict” (Lau & Cobb, 2010 ). This type of conflict is characterized by a mismatch between an essential characteristic, value, or world view of the supervisee and supervisor. Perceptions or beliefs about things like religion, culture, gender, political identity, and sexual orientation may be underlying barriers to a healthy supervisory relationship, as can core communication styles (e.g., being very direct versus being softer and more indirect). The mismatch may produce clear feelings of discomfort or overt behavior that communicates disapproval. In other instances, these mismatches might result in covert and very subtle behavior that slowly erodes the relationship over time. For example, a supervisor with certain strong religious beliefs may find it uncomfortable to provide supervision to someone who holds different religious beliefs, or is a member of a group that is not accepted within the supervisor’s religion. On the other hand, a supervisor who exhibits relatively flat affect may negatively impact some supervisees who perceive the flat affect as aversive, creating a barrier to developing an effective supervisory relationship. The effects in situations like these will likely be cumulative and slowly erode the relationship over time.
The supervisor or supervisee experiencing such issues is certainly distressed by the mismatch, but that distress does not justify engaging in behavior that directly or indirectly damages the relationship. The first step towards a remedy is for the supervisor to self-assess the degree to which he or she feels capable of behavior change. In many cases, it is difficult to expect a supervisor or supervisee to change a fundamental characteristic, personal value, or religious belief. In cases such as these, our professional code requires that we take measures (e.g., seek out training, consultation, or mentorship) to ensure that the differences do not impede our ability to provide effective supervision (Compliance Code 1.05(c), BACB, 2014 ). The supervisor and supervisee may need to initiate an open, but mutually respectful, conversation about the differences early in the relationship (Daniels & D’Andrea, 1996 ). Supervisors should recognize the inherent power differential in the supervisory relationship, navigating the conversation accordingly to actively learn about the supervisee’s culture, experiences, perspectives, and goals (Daniels, D’Andrea, & Kyung Kim, 1999 ).
Hughes Fong, Catagnus, Brodhead, Quigley, & Field ( 2016 ) provide recommendations for behavior analysts that are specifically related to increasing cultural awareness in their work with consumers. One can translate the authors’ specific recommendations around increasing cultural awareness as applicable to the supervisor–supervisee relationship. A supervisor can employ strategies such as talking about culturally diverse experiences with colleagues, practicing mindfulness (i.e., focusing on the present moment), and committing to being scientific-minded (Hughes Fong et al., 2016 ; Kupferschmidt, 2016 ; Szabo, 2015 ). Engaging in these behaviors may result in the supervisor increasing self-awareness and ability to identify preconceptions and assumptions about the supervisee that might be barriers to effective supervision. Hughes and colleagues also suggest using structured self-evaluation tools [see Hughes Fong et al. ( 2016 ) for a description of recommended evaluations and references], which may facilitate a supervisor’s ability to assess the degree to which he feels that the supervisory relationship can move forward.
If the supervisor feels that he or she can mitigate the underlying perceptions and behaviors that are barriers to the relationship, then it is reasonable and responsible to attempt to do so. However, it is critical that the supervisor engages in honest self-reflection, as continuing to provide supervision within an unhealthy relationship is unfair to the supervisee if the supervisee would have a more effective experience with a different supervisor. If the supervisor identifies that the primary relationship barriers cannot be changed or eliminated, then the supervisor should have an honest, direct conversation with the supervisee to facilitate a transition to a different supervisor (Chang, 2013 ; Turner et al., 2016 ). In fact, when the supervisor cannot effectively resolve the barrier, the Compliance Code directs a BCBA to make a referral to a supervisor who will be able to provide effective services (Compliance Code 1.05(c), BACB 2016). The conversation is likely to be tense and could evoke escape and avoidance reactions, so it is important that the supervisor first identify an alternative supervisor who is likely able to provide high quality supervision given the particular situation. The supervisor could initiate the conversation by stating that there appears to be a strain in the supervisory relationship that is not anyone’s fault, but that might impair the supervisory outcomes. The supervisor can identify positive characteristics of the supervisee and express his or her desire to ensure that the supervisee has access to the best supervision possible via an alternative supervisor.
Several general categories of problems related to interpersonal and professional repertoires can arise during training as a professional behavior analyst (Bailey & Burch, 2011 ). The categories described herein are meant to be common illustrative examples rather than an exhaustive list. Supervisors should consistently monitor for development of concerns in these categories to address issues early in their development. A supervisor can evaluate the development of possible professionalism concerns by assessing the frequency of observable occurrence (e.g., hearing rude comments) and the degree to which there are observed effects on others (e.g., the supervisee is generally not invited to social outings with peers). Once an issue is detected, it is the supervisor’s responsibility to identify the barriers to the desired performance and develop an action plan addressing the area(s) of need. Readers are referred to the Performance Diagnostic Checklist—Human Services (PDC-HS) for a model of a function-based evaluation process that may prove useful for some performance issues (Carr et al., 2013 ; Ditzian, Wilder, Kind, & Tanz, 2015 ). For example, the PDC-HS assesses for barriers to optimal performance associated with issues related to training, the clarity of tasks and appropriate prompts, and available resources, materials, and processes. Other barriers assessed include those related to consequences for engaging in the response, the effort required to engage in the response, and the possible competing contingencies. The PDC-HS includes a guide to intervention planning with relevant references and resources. The subsequent action plan for a supervisee might include modeling the desired skill, increasing the opportunity for the supervisee to practice the skill to mastery, breaking the skill into smaller component parts, creating supports or job aids to facilitate performing the skill correctly, or referring the individual to additional resources.
One common issue that may impact a supervisee’s performance is disorganization of poor time management. For example, the supervisee may fail to complete tasks, require more time than typical to complete tasks, arrive late for meetings and appointments, or have difficulty locating materials. The supervisor can readily detect issues related to organizational and time management skills by tracking the supervisee’s performance related to meeting deadlines, attending meetings, and carrying out tasks that require planning and organization. It is important to consider if the organizational issues are an overarching problem that is evident in all areas of performance (e.g., study behavior and personal life are also chaotic), or if the organizational and time management problems are primarily evident in applied practice tasks. If the problems are generally constrained to or worsened in applied practice tasks, the difficulty may be related to an inability to effectively prioritize or to fluently engage in new specific required skills (e.g., translating procedural descriptions from the literature into a useful program for everyday implementation).
If the problems are global, the supervisor might provide resources for general effective organization and time management strategies, as well as implement some targeted interventions (e.g., using appointments and lists in electronic calendars, self monitoring of management of deadlines, color coding systems). The supervisor might suggest that the supervisee read books focusing on developing effective organizational and time management skills (Allen, 2015 ; Bailey & Burch, 2010 ; Covey, 2004 ). For those who prefer online resources, consider asking the supervisee to review the five steps for setting and meeting goals by Daniels ( 2013a , b ), the productivity tips and infographics included in the online article by Ganesh ( 2015 ), or to identify and try out one of the many available organization/time-management apps.
However, if the supervisor determines that the barriers are related to the supervisee’s inability to effectively prioritize or fluently engage in specific skills, the action plan will be more targeted. The supervisee may not have sufficient experience with the full range of tasks to effectively determine which tasks should be assigned high priority. In this case, the supervisor may elect to prioritize the tasks for the supervisee and describe the strategy that he or she used to establish the priorities. The supervisor could describe the steps necessary to complete the task and the likely negative outcomes related to completing the task at different latencies (e.g., immediately, within 48 h, within a week), until the supervisee can engage in this skill independently. In some cases, the barrier may be related to the supervisee not being fluent enough with the required skills to complete tasks in the required timeframe. In such case, the supervisor may break the task into discrete skills and assign a specific amount of time to complete each step. Over time, the allotted duration can be shortened, or single tasks can be combined, as the skills become more fluent. In addition to the ones described above, many different organizational and time management issues may become evident. In each instance, the role of the supervisor is to detect the issue quickly, conduct an assessment of the scope of the problem and contributing causes, and to develop a targeted plan to address discrete skills, increase motivation, and provide resources.
Another common problem detected in supervision is lack of interpersonal skills that are critical to the success of the supervisory relationship and ongoing professional success (Bailey & Burch, 2011 ). Interpersonal skills include specific communication skills such as active listening, effective writing skills and effective speaking and non-vocal communicative behavior (e.g., facial expressions and body posture). Supervisees may avoid eye contact, exhibit flat affect (e.g., lack of vocal inflection, limited range of facial expressions), or speak too little to be an effective social communicative partner. Another sub-set of interpersonal skills includes professional relationship-building skills like cooperation, negotiation, and conflict resolution (Bedwell, Fiore, & Salas, 2014 ; Klein, DeRouin, & Salas, 2006 ). Some common behaviors that produce an impression of unprofessional behavior include speaking too casually in professional interactions, seeming combative in discussions, avoiding conflict, or being unwilling to compromise when it is appropriate to do so.
Whatever the deficit area, a functional assessment approach should be used to define the problem, identify likely causes and barriers, and develop recommendations to address the problem. Bedwell et al. ( 2014 ) provide a nice summary of available questionnaires and behavior observation scales that might help newer supervisors identify a range of interpersonal skills deficits. Next, the supervisor should conduct an analysis of the situation constraints and likely causes of the skill deficits. Determine if the problems are evident in all situations or more evident in certain contexts (e.g., more with clients than with peers). Some problems may occur due to problems attending to and discriminating subtle social cues that would otherwise shape more effective social behavior. Other problems may occur due to negative reinforcement rather than a discrimination problem.
Many interpersonal problems are primarily due to a lack of discrimination of subtle contextual cues. The individual may have had a history of family members, friends, and other supervisors who modeled these or similar behaviors or who accidentally shaped inappropriate social behavior. That is, a supervisor may have modeled using humor to diffuse tense interpersonal situations but the supervisee’s subsequent attempts to imitate the humor were less skillful and were perceived as overly sarcastic. It may also be that the individual cannot discriminate when he or she engages in the behavior leading to a lack of audience control. For example, a supervisee might not realize that he or she is making facial expressions of disapproval or disbelief during a supervisory or client meeting. In this example, the supervisor may have to explicitly describe the behavior and employ strategies to facilitate the supervisee’s awareness of engaging in the behavior (e.g., watch video recordings, develop a subtle cue that the supervisor can give to indicate that it is occurring).
The supervisee may have a history of contingencies that have directly shaped their poor interpersonal behavior. For example, avoiding eye contact and remaining quiet may have allowed the supervisee to avoid prior social interactions that were anxiety provoking. The supervisee may have contacted punishment for bringing up difficult situations in the past leading to current anticipatory anxiety and avoidance. The supervisor may need to help the supervisee learn to identify situations that he or she is likely to avoid, creating a hierarchy of aversive topics or situations (Friman, Hayes, & Wilson, 1998 ). The supervisee might also need to learn to tact the features of those situations, identify any covert vocal behavior (e.g., negative self talk) or somatic responses (e.g., upset stomach, headache, shortness of breath), and develop alternative/incompatible responses that increase the likelihood of successfully addressing the issue. The supervisor could role-play with the supervisee, using multiple exemplars, until the new, incompatible responses are fluent. Most importantly, the supervisor should differentially reinforce any instances in which the supervisee brings a potentially emerging problem to the supervisor’s attention (e.g., “Thank you so much for noticing and telling me that this parent seems reluctant to implement the program. That is going to allow us to come up with a strong rationale for the current program or to develop an alternative intervention program that is more acceptable to the parent.”).
One of the most common interpersonal problems for young aspiring behavior analysts is lack of appropriate assertiveness skills. For example, the supervisee might participate in his or her first multi-disciplinary Individualized Educational Plan (IEP) meeting and respond negatively to another IEP team member’s suggestions or be overly assertive about behavior analytic suggestions. The supervisee may never have been in a situation in which they needed to accrue social value by reinforcing the behavior of team members who are strangers before respectfully offering other solutions to a joint problem. Another common interpersonal pattern occurs when a supervisee becomes overly assertive or emotional after a series of prior avoidance responses. For example, the individual may say “yes” to inappropriate requests of a peer (e.g., “will you proofread my paper the night before it is due”) or client (e.g., “I want to rearrange my appointment with you again”) perceiving that he or she is “thinking of the other person’s feelings” or being accommodating. If the inappropriate requests that have been reinforced continue to occur, the individual may suddenly respond very differently by becoming upset and overly assertive (e.g., “stop taking advantage of me,” “we are going to terminate your services because you are not fully committed to therapy”). Often the initial responses are reinforced because the supervisee does not have a history of calmly addressing situations directly and immediately (e.g., “I am sorry I can’t help you tonight, but I already have other plans. Give me a little more notice next time and I will gladly proof your paper.”).
Difficult conversations with clients and their families may prove to be the most difficult of all resulting in significant avoidance unless this repertoire is directly taught in a supportive, mentored environment. Most aspiring behavior analysts who are relatively young will have a long history with agreeing with their own parents and almost no history with calmly and kindly disagreeing due to potential long-term negative outcome (e.g., “I know you want the best outcome for your child and I am concerned that the frequent shift and cancellation of appointments might limit how far your child can progress in services”). Similar issues can arise when a new behavior analyst has to provide corrective feedback to their own supervisees or address a sensitive issue of professionalism. Without explicit instruction and practice, the new supervisor may avoid feedback on issues that feel awkward but are important to the professional context (e.g., “please wear clothing that has a higher neckline or waistline so that you don’t inadvertently show an inappropriate amount of your body in the workplace”). Practicing behavior analysts will likely be required to have a variety of difficult conversations with staff or clients. The skills to successfully navigate these conversations are subtle and unlikely to exist prior to modeling, rehearsal and feedback with a supervisor. If a supervisor fails to teach these appropriate assertiveness skills, the supervisee could proceed down a path of poor client relationships and poor supervisory relationships in their career as a behavior analyst. In addition to live behavior skills training (BST), supervisors might also refer supervisees to excellent print resources (Carnegie, 1981 ; Patterson, Grenny, McMillan, & Switzler, 2011 ), and assign specific sections to address relevant areas of concern.
Difficulty accepting feedback is a common issue that arises during many supervisory relationships. In terms of the supervisee’s behavior, this may take the form of arguing with the supervisor, demanding very specific examples of the behavior of concern, defending or explaining, or crying and other emotional responses. While there are many reasons that a supervisee may react emotionally or unprofessionally to receiving feedback (e.g., having a bad day, the mode of feedback delivery), if it is a recurring issue that persists despite reasonable adjustments, it is likely that the behavior is maintained by access to either social positive reinforcement (e.g., in the form of arguing back, providing explanations, consoling the individual), or social negative reinforcement (e.g., the issue is dropped or put on hold), or a combination of both. Most available resources focus on how to deliver effective feedback (Daniels, 2013a , b , 2015 ; Parsons et al., 2012 ; Reid et al., 2012 ), and this section assumes that supervisors have assessed his/her own behavior in their regard and made the necessary changes to ensure that he is employing best practices in delivering feedback. However, Hulse and Robert ( 2014 ) suggest having critical conversations to pre-plan for feedback, such that supervisees are more likely to accept feedback. The authors recommend some specific activities that can be completed using the Corrective Feedback Instrument-Revised (CFI-R) to gather relevant information (Hulse & Robert, 2014 ; Hulse-Killacky, Orr, & Paradise, 2006 ). Whereas the authors suggest doing this at the outset of the relationship, it seems reasonable that it could be implemented once the supervisory experience has begun.
Sellers et al. ( 2016 ) provide a recommendation to explicitly discuss the expectations around accepting feedback. Bailey and Burch include a chapter that addresses strategies for effectively receiving feedback that a supervisor can assign to a supervisee (Bailey & Burch, 2010 ). It may be necessary for the supervisor to overtly define the behavior for the supervisor and point out examples of accepting feedback successfully as they arise in the context of the supervisory relationship. The supervisor should discuss the purpose of feedback, clearly outlining the negative ramifications of not accepting feedback in a professional manner. The supervisor might also facilitate the supervisee engaging in self-reflection, as this can be positively linked with increasing acceptance of corrective feedback and even creating action plans (Sargeant, Mann, van der Vleuten, & Metsemakers, 2009 ). The supervisor might ask questions to evoke self-reflection such as: “Have you ever received feedback like this from me or other previous supervisors?” The supervisor and supervisee might elect to develop a specific plan that includes alternative behavior for the supervisee to engage in, such as taking notes, paraphrasing back the feedback, or thanking the supervisor for the feedback. The pair could also practice these skills in a role-play context using fictitious scenarios that are less likely to evoke the typical emotional responses in the supervisee.
Consider a scenario wherein a supervisee has consistently responded to corrective feedback about incorrect implementation of targeted assessment procedures with defensive statements. The supervisor might clearly define the supervisee’s behavior of defensiveness as making statements that that direct the responsibility away from the supervisee and give some recent examples (e.g., “For example, when we discussed ensuring that the items in the preference assessment were in working order, you replied: ‘The line therapist left the toy on overnight and ran out the batteries.’”). The supervisor could then explain that the purpose of the feedback is to ensure that the client receives high-quality services and that the team use time in clinical services efficiently. The supervisee could be directed to paraphrase the corrective feedback to the supervisor to replace immediately engaging in defensive statements (e.g., “Ok, so what you are saying is that I should have checked the batteries before setting up the preference assessment.”). Finally, the supervisor could role-play using fictitious scenarios that have not historically been problematic for the supervisee. The supervisor might say: “I know that you are amazing at getting your reports turned in on time, or ahead of time. But, let us pretend that you were consistently late with reports and I need to give you some corrective feedback.” Using made up scenarios might reduce the presentation of stimuli that evoke the specific problem behavior associated with receiving feedback.
Supervisors should take measures to ensure that strategies are matched to the likely function of the supervisee’s behavior of concern. For example, if the behavior is maintained by the attention provided during the exchange, the supervisor should take care to deliver the feedback in a supportive, but direct manner, and inform the individual that questions and discussion will take place in the following meeting. Likewise, if the behavior is maintained by avoidance or escape from the unpleasant conversation, the supervisor should ensure that feedback is delivered before ending the meeting. If needed, the supervisor could acknowledge that the feedback may be difficult to hear and offer the supervisee a break to get a drink of water or use the restroom, before returning to complete providing the feedback.
A different, but related issue is when a supervisee consistently fails to respond to feedback by making the necessary changes to products or his/her behavior. This problem may occur in conjunction with difficulty receiving feedback or in spite of having accepted the feedback in a very professional manner during the meeting. The supervisor should first ensure that the feedback is high quality, prescriptive, and stated in a positive and supportive manner (DiGennaro Reed et al., 2013 ). If the feedback was effective, a possible cause for failed behavior change may be a lack of follow-up and performance checks in the desired skill. The supervisor ought to clearly outline the required steps for the supervisee, schedule or contrive specific performance checks, and provide timely ongoing feedback. For difficulties with accepting or implementing feedback, it may be necessary to link changes in receipt of feedback to systematic performance reviews.
The supervising behavior analyst should put forth every reasonable effort to detect, conduct a functional assessment, and repair or address issues that might arise during the supervisory relationship. Even persistent problems may be overcome with a systematic behavior-analytic approach, leading to positive outcomes for the supervisor and supervisee. However, if the supervisee’s professional and interpersonal issues remain unchanged and lead the supervisor to believe there is a risk of incompetence in the supervisee’s ongoing and future clinical practice, the supervisor might consider if it is appropriate to terminate the supervisory relationship in a professional manner. This option should never be taken lightly, should be a last resort, and should be in accordance with the conditions outlined in the supervision contract (a sample can be obtained on the BACB website). Recommendations for establishing the supervision contract at the beginning of the supervisory relationship are outlined in the Sellers et al. ( 2016 ) article.
Depending on the presenting problems, it is possible that a supervisor might take other actions, in addition to terminating the supervision contract (e.g., involving management or human resources, filing a “Notice of Alleged Violation” with the BACB); however, that is outside of the scope of this paper. To terminate the relationship, the supervisor should prepare a written document indicating why the relationship is being terminated, referring to the specific conditions within the contract. In a final meeting, the supervisor should review the document with the supervisee to answer any questions she might have.
Various problems may become evident throughout the course of supervision. The problems may be in the supervisory relationship itself or they may be related to the supervisee’s interpersonal skills or professional repertoires. These problems could limit the success of supervision and jeopardize ongoing professional activities if they are not detected and addressed swiftly by an attentive supervisor. The transition from the student role to the professional role can be a challenging one if the supervisor and graduate program have not actively focused on establishing critical skills for becoming a professional behavior analyst in addition to basic concepts, principles, and procedures (Bailey & Burch, 2010 ).
Taking a thoughtful and systematic approach to issues that may arise during the supervisory relationship has several important effects that are worth summarizing. First, addressing the issues directly increases the skills of the supervisee and their future chances of success. Second, the skills of the supervisor may improve through their efforts to examine the literature on supervision and engage in a systematic functional assessment and development of an action plan. This process is also modeled for the supervisee, increasing the likelihood that the supervisee will take a similar approach if he or she moves into a supervisory role in the future. Both the supervisor and supervisee may be less likely to avoid difficult or uncomfortable situations during supervision in the future if they have been successful at addressing issues. While this paper does not provide coverage of all problems that could arise during supervision, the examples provided here will hopefully provide sufficient guidance and resources to help supervisors detect and address commonly occurring problems.
Potential Study Guide for Journal Clubs
No funding was received for this project.
All three authors declare that they have no conflicts of interest related to this project.
This article does not contain any studies with human participants performed by any of the authors.
By Status.net Editorial Team on July 12, 2023 — 17 minutes to read
You’ve landed an interview for your dream job, and everything is going smoothly until you’re asked, “What challenges have you overcome?”. It’s a common question designed to gauge your resilience and adaptability. How do you craft a smart answer that showcases your strengths without sounding insincere or overconfident?
First, it’s essential to take a moment and reflect on your personal and professional journey. Think about the setbacks you’ve faced, obstacles you’ve navigated, and goals you’ve achieved despite the adversities.
Once you’ve identified a challenge that is both relevant and meaningful to your experience, you can frame your answer by discussing how you confronted the issue head-on and the steps you took to overcome it. Be sure to detail the lessons you learned and the growth you experienced as a result. This approach will not only demonstrate your resilience but also provide crucial insight into your character for potential employers.
Life obstacles.
Everyone faces ups and downs in life, and overcoming these challenges can prove your resilience. For example, you may have moved to a new city or country, adapting to the culture and language. Share your story of how you navigated through this situation and gained confidence and skills along the way. This will showcase your ability to adapt and persevere in unfamiliar situations.
Example answer:
“When I moved to a new city for college, I was completely out of my comfort zone. I had to adapt to a new culture, make new friends, and navigate a new environment. It was challenging at first, but I pushed myself to get involved in campus activities and meet new people. Through this experience, I gained confidence in myself and my ability to adapt to unfamiliar situations.”
Health issues can be a significant challenge to overcome. If you’ve experienced physical or mental health struggles, share how you managed these challenges and any adjustments you made to continue living a productive and fulfilling life. This will show your determination and ability to stay focused on your goals despite the difficulties. Make sure to emphasize the lessons learned and the personal growth that resulted from facing these challenges.
“I struggled with anxiety and depression for a few years, which made it difficult to focus on my goals and stay motivated. But I sought help from a therapist and learned coping mechanisms to manage my symptoms. I also made lifestyle changes, such as exercising regularly and practicing mindfulness, to improve my mental health. Through this experience, I learned the importance of self-care and developed a greater appreciation for my own resilience.”
Many people have faced financial challenges at some point in their lives. If you’ve encountered financial difficulties, explain how you tackled them (e.g., by budgeting, cutting expenses, or taking a second job). Highlight the resourcefulness and dedication you demonstrated in this situation, focusing on the positive outcomes and the skills you gained.
“After college, I struggled to find a job in my field and had to take on multiple part-time jobs to make ends meet. It was a challenging time, but I learned how to budget effectively and prioritize my expenses. I also developed new skills, such as customer service and time management, through my various jobs. This experience taught me the value of hard work and resourcefulness.”
Career setbacks can be a significant challenge for anyone. If you’ve experienced a job loss, been passed over for a promotion, or had to change careers unexpectedly, share how you coped with the situation and what steps you took to get back on track. Emphasize the skills and qualities you developed during this time, such as resilience, adaptability, and problem-solving.
“I was passed over for a promotion at my previous job, which was disappointing at first. But I used the experience as an opportunity to reflect on my strengths and weaknesses and set new career goals. I took on additional responsibilities and sought out professional development opportunities to improve my skills. Through this experience, I learned the importance of perseverance and self-improvement.”
Relationship struggles can be emotionally challenging and can impact other areas of your life. If you’ve gone through a divorce, break-up, or any other significant relationship difficulty, share how you navigated through the situation and what you learned from it. Focus on the personal growth and self-discovery that resulted from the experience.
“When I went through a difficult breakup a few years ago, I struggled to cope with the emotional pain. But I sought support from friends and family and focused on self-care, such as exercise and meditation. I also used the experience as an opportunity to reflect on my own values and priorities in relationships. Through this experience, I learned the importance of self-love and emotional resilience.”
Academic challenges can be a significant obstacle for students. If you’ve struggled with a particular subject or faced academic setbacks, share how you overcame these challenges and what strategies you used to improve your performance. Highlight the perseverance and dedication you demonstrated during this time, as well as the skills and knowledge you gained.
“I struggled with math in high school and had to work hard to improve my grades. I sought out extra help from my teachers and peers, and developed study strategies that worked for me. Through this experience, I learned the value of perseverance and the importance of seeking help when needed.”
Personal loss, such as the death of a loved one, can be a difficult challenge to overcome. If you’ve experienced a significant loss, share how you coped with the situation and what helped you through the grieving process. Focus on the personal growth and resilience you developed as a result of the experience.
“When my grandfather passed away, it was a difficult time for my family. But we came together to support each other and cherish his memory. I also sought out grief counseling to help me process my emotions and cope with the loss. Through this experience, I learned the importance of vulnerability and emotional resilience, and how to support others who are going through difficult times.”
Dealing with difficult clients.
Handling difficult clients can be emotionally taxing and require creative solutions.
As a team leader, it’s your responsibility to create a nurturing environment that fosters collaboration and success.
How to answer “how did you tackle a difficult project or assignment”.
To answer this question, think about a specific project or assignment you faced that was challenging. Reflect on the approaches and strategies you used to overcome those challenges. For example, you might have broken the task into smaller, manageable steps, sought advice from experts, or used innovative problem-solving techniques. Be sure to highlight your resourcefulness and adaptability in the face of difficulty.
This question allows you to demonstrate your resilience and ability to bounce back from setbacks. Consider a situation where you failed or faced a major obstacle, and discuss how you responded. Emphasize the lessons you learned from the experience, the steps you took to recover, and how you applied those learnings to future situations to ensure success.
To address this question, recall an instance where you faced a difficult interaction or disagreement with a colleague or team member. Explain how you approached the situation, maintained open communication, and used effective listening and problem-solving skills to resolve the issue. Focus on your ability to collaborate and maintain a positive working relationship.
When responding to this question, think about a time in which you managed a high workload or competing priorities. Share your strategies for staying organized, prioritizing tasks, and maintaining focus and productivity. Explain how you maintained balance and kept deadlines, highlighting your excellent time-management skills.
This question is an opportunity to demonstrate your leadership abilities and tenacity. Reflect on a challenge you encountered while leading a team or project, and discuss the steps you took to overcome that obstacle. Describe how you supported your team, fostered collaboration, and inspired others to achieve the desired outcome.
“During my previous role as a project manager, I was assigned to lead a team tasked with developing a new product for our company. The project was complex and required extensive research and development. Initially, I felt overwhelmed by the task at hand, but I tackled the challenge by breaking the project down into smaller, more manageable tasks. I created a detailed project plan that outlined each step of the process, including timelines, milestones, and deliverables. I also assigned specific roles and responsibilities to each team member, which helped to ensure that everyone was on the same page and working towards the same goal. Throughout the project, I maintained open communication with my team and provided regular updates to our stakeholders. By taking a systematic approach and keeping everyone informed, we were able to successfully complete the project on time and within budget.”
Adaptability is a valuable trait, especially in dynamic work environments. To answer this question, think about a time when you experienced a significant change, such as a new job, a company merger, or a change in personal circumstances. Explain your thought process and strategies for adjusting to the change, emphasizing your ability to remain positive and maintain high performance levels despite uncertainty.
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Fear of failure. One of the most common barriers to problem solving is fear of failure. Fear can prevent us from taking risks and trying new things, preventing us from achieving our goals. Overcoming this fear is vital to success. Several ways to reduce or eliminate fear include practice, visualization, and positive self-talk.
By honing your problem-solving skills, you can tackle obstacles head-on and find innovative solutions. Remember, in the face of challenges, resilience and problem-solving are your greatest allies on the path to goal achievement. Harnessing the Benefits of Connecting Goals to a Why
One of the best ways to improve your problem-solving skills is to learn from experts. Consider enrolling in organizational training, shadowing a mentor, or working with a coach. 2. Practice. Practice using your new problem-solving skills by applying them to smaller problems you might encounter in your daily life.
17 Effective Problem-Solving Strategies. Effective problem-solving strategies include breaking the problem into smaller parts, brainstorming multiple solutions, evaluating the pros and cons of each, and choosing the most viable option. Critical thinking and creativity are essential in developing innovative solutions.
Phase 4: Elevate. This phase involves exploring how the problem connects to broader organizational issues. It's like zooming out on a map to understand where a city lies in relation to the whole ...
The problem-solving process typically includes the following steps: Identify the issue: Recognize the problem that needs to be solved. Analyze the situation: Examine the issue in depth, gather all relevant information, and consider any limitations or constraints that may be present. Generate potential solutions: Brainstorm a list of possible ...
4. Lack of respect for rhythms. There is always a right time for preparation, a right time for action and a right time for patience. Respecting the rhythms of a problem is directly link to the ...
14 types of problem-solving strategies. Here are some examples of problem-solving strategies you can practice using to see which works best for you in different situations: 1. Define the problem. Taking the time to define a potential challenge can help you identify certain elements to create a plan to resolve them.
Balance divergent and convergent thinking. Ask problems as questions. Defer or suspend judgement. Focus on "Yes, and…" rather than "No, but…". According to Carella, "Creative problem solving is the mental process used for generating innovative and imaginative ideas as a solution to a problem or a challenge.
Emotional barriers. Fears, motivation, and other emotions preventing a student from having the confidence to fully immerse themselves in a new learning environment. Environmental barriers. Physical elements, such as workplace distractions, impacting the student's ability to succeed within their learning environment.
Apply problem-solving techniques: Utilize the problem-solving process and relevant strategies to address issues encountered in various aspects of life. 3. Learn from experiences: Reflect on your problem-solving approach in real-life situations, identify areas of improvement, and adjust your strategies accordingly.
Finally, one of the most important strategies for proactive problem-solving is cultivating a problem-solving mindset. This mindset involves approaching problems with a positive attitude and a structured problem-solving approach. It involves being open-minded and embracing the challenge, rather than being overwhelmed by the problem.
Key Takeaways. Effective methods can be employed to overcome any obstacle.; Developing a positive and growth mindset is key to breaking through barriers.; Building resilience can help you maintain motivation during trying times.; Setting clear goals can provide direction and purpose to overcome obstacles.; Effective time management is essential for maximizing productivity and prioritizing tasks.
Here are 11 of the most common impediments to teamwork that groups of professionals face, including strategies for overcoming them: 1. Ineffective leadership. For teams to work together effectively, they need leaders who can guide them, offer their insight and encourage collaboration on a consistent basis. Therefore, ineffective leadership can ...
Whatever the deficit area, a functional assessment approach should be used to define the problem, identify likely causes and barriers, and develop recommendations to address the problem. Bedwell et al. ( 2014 ) provide a nice summary of available questionnaires and behavior observation scales that might help newer supervisors identify a range ...
Regular check-ins allowed me to evaluate progress and address potential issues, while also providing emotional support and constructive criticism to drive personal and professional growth. ... Explain how you approached the situation, maintained open communication, and used effective listening and problem-solving skills to resolve the issue ...
1. Lack of Clarity in Problem Definition. One of the primary barriers to effective problem-solving is a lack of clarity in problem definition. Without a clear understanding of the problem at hand, it becomes challenging to devise appropriate solutions. To overcome this barrier, it is crucial to take the time to define the problem accurately.
Once you have a set of manageable pieces, solve each individually. When a given problem is broken into bite-sized chunks, it is easier to see the patterns, symptoms, tools, and techniques to apply and the actions that need to take place. 7. Think logically. Simple problems don't often require a plan of attack.
Problem-solving is a vital skill for coping with various challenges in life. This webpage explains the different strategies and obstacles that can affect how you solve problems, and offers tips on how to improve your problem-solving skills. Learn how to identify, analyze, and overcome problems with Verywell Mind.
In business and in life, improvisation and the willingness to change-up what you think and do on the spot can be a great tool. So, don't expect your journey to be perfect. Prepare in advance for potential problems. When you do, you will be better able to overcome these obstacles. author Candace Cox.
Here are 6 effective methods for overcoming learning barriers and helping teachers provide greater support to their students. 1. Draw Comparisons and Provide Context. When students connect a topic, concept, or assignment in class to something relevant outside of school, this gives them context to the importance of learning.
Example 1: Project manager with a proven track record of solving complex operational challenges. Skilled in identifying root causes, developing innovative solutions and leading teams to successful project completion. Example 2: Detail-oriented data analyst with strong problem solving skills.