- USF Research
- USF Libraries
Digital Commons @ USF > Muma College of Business > Marketing > Theses and Dissertations
Marketing Theses and Dissertations
Theses/dissertations from 2023 2023.
How Feeling Like a Minority Affects Preferences for Autonomous Digital Interfaces , Ye Seul Kim
Theses/Dissertations from 2022 2022
Spillover Effects in Product Customization , Samuel Babu Sekar
Theses/Dissertations from 2021 2021
External and Internal Factors of Sports Sponsorship Selling Cycles in North American Professional Sports , Dan Kaufmann
Increasing Personal and Product Influence Through Background Auditory and Visual Cues , Zhihao Yu
Theses/Dissertations from 2020 2020
The Effects of Product Recalls on Competitors’ Market Value and Recalling Firm’s Reputation , Dong Liu
Corporate Brand Impact on Sales / Revenue Per Share , Brad A. Puckey
Competition in Upstream Humanitarian Supply Chain: Investigation of Food Banks , Iana Shaheen
Theses/Dissertations from 2019 2019
How Digital versus Non-Digital Modes of Food Ordering Influence Menu Healthfulness Perceptions and Food Choices , Annika Abell
Theses/Dissertations from 2018 2018
The Impact of Digital Marketing Decisions on Market Outcomes in Residential Real Estate , Denise Hunter Gravatt
Theses/Dissertations from 2017 2017
Hate is a Strong Word: The Influence of Hate-Acknowledging Advertising on Brand Outcomes , Lisa Monahan
The Effects of Loneliness on Consumers’ Digital Engagement with Social Media Ads , Yu Qin
Product Shadows and Ad Evaluations , Nazuk Sharma
Theses/Dissertations from 2016 2016
Understanding the Complexity of Product Returns Management: A Complex Adaptive Systems Theory Perspective , Jennifer Anne Espinosa
Branding Implications of Co-Created Social Responsibility , Alexander J. Kull
Theses/Dissertations from 2015 2015
How You Categorize Influences How Helpful You Are: The Effect of Categorization Mindset on Consumers’ Social Decisions , Hsiao-Ching Kuo
Theses/Dissertations from 2014 2014
Taken for Granted or Taken with Gratitude? An Examination of the Differential Effects of Donations of Time and Money on Consumers' Evaluation of Corporate Philanthropy , Ryan Langan
Essays on Consumer's Psychological and Behavioral Responses toward Social Coupons , Chinintorn Nakhata
Muscling Consumers to Optimal Option Differentiation: The Influence of Incidental Muscular Sensations on Option Differentiation , Courtney Szocs
Theses/Dissertations from 2012 2012
Essays on Mental Accounting and Consumers' Decision Making , Ali Besharat
Perceived Firm Transparency: Scale and Model Development , Jennifer Dapko
Theses/Dissertations from 2010 2010
Antecedents and Consequences of Channel Alienation: An Empirical Investigation within Franchised Channels of Distribution , Ivan Lapuka
Theses/Dissertations from 2009 2009
An Empirical Examination of the Dark Side of Relationship Marketing within a Business to Business Context , Brent L. Baker
Developing the Nomological Network of Perceived Corporate Affinity for Technology: A Three Essay Dissertation , David Earl Fleming
Theses/Dissertations from 2008 2008
Self-Directed Learning: Measures and Models for Salesperson Training and Development , Stefanie Leigh Boyer
Emotional Exhaustion and Its Role in Service Sabotage among Boundary Spanners , Diane R. Edmondson
Theses/Dissertations from 2007 2007
Essays on multiple identities and motivated consumption: Exploring the role of identity centrality on self-brand connections , Tracy R. Harmon
The impact of organizational climate variables of perceived organizational support, workplace isolation, and ethical climate on salesperson psychological and behavioral work outcomes , Robert J. Riggle
Theses/Dissertations from 2005 2005
The Effect of Perceived Entitativity on Implicit Image Transfer in Multiple Sponsorships , FrancoÌ?is Anthony Carrillat
Theses/Dissertations from 2004 2004
Relationship Advertising: Investigating the Strategic Appeal of Intimacy (Disclosure) in Services Marketing , Andrea Diahann Gaye Scott
Advanced Search
- Email Notifications and RSS
- All Collections
- USF Faculty Publications
- Open Access Journals
- Conferences and Events
- Theses and Dissertations
- Textbooks Collection
Useful Links
- Rights Information
- SelectedWorks
- Submit Research
Home | About | Help | My Account | Accessibility Statement | Language and Diversity Statements
Privacy Copyright
Academia.edu no longer supports Internet Explorer.
To browse Academia.edu and the wider internet faster and more securely, please take a few seconds to upgrade your browser .
Enter the email address you signed up with and we'll email you a reset link.
- We're Hiring!
- Help Center
Dissertation Report A study on the Marketing Strategy of Robi Axiata Ltd. SUBMITTED BY
Related Papers
The Mobile Market Is One Of The Fastest-Growing Markets In The World Economy. The
Dr. Md. Hasebur Rahman
Identification of factors responsible for customer satisfaction is a key concern of marketing scholars and marketers in now a days and it will remain in the future. There is considerable evidence that quality factors affecting customer satisfaction in numerous ways. However, this empirical study is initiated to find out what particular factors responsible for customer satisfaction in the mobile telecommunication industry in Bangladesh. 282 samples have been collected through structured questionnaire; study reveals that service innovativeness, service reliability, service competitiveness and service consistency have significant influence on making customer satisfied and the operator’s network/signal coverage, pricing, offering, fulfillment of customer demand, value added service, brand value and operators contribution for society have insignificant influences on making customer satisfied at five percent level of significant at multiple regression analysis. On the basis of these findings; study concludes that in promoting customer satisfaction mobile service providers should be concerned for factors responsible for insignificant influence on customer satisfaction and care of those factors have significant influence on promoting customer satisfaction in telecommunication industry in Bangladesh. Today, telecommunication is an inseparable part of our everyday life. Besides tele-phone, now-a-days mobile phones are playing a great role to communicate from one place to another place. The phone is not only used for making calls, among many other functions, it is used for communicating through text-messages, multi-media messages, as well as to connect us to the internet. The opportunities that lie in the telecom market seem endless and the growing demand for mobile telephony systems is creating a world-wide market. Actors in this industry are seeking the most profitable markets throughout the world (Hossain, Suchy 2013). The mobile telecommunication is one of the fastest growing industrial sectors in Bangladesh. It is projected that Bangladesh will be the third biggest telecom market in Asia after China and India (Uddin, Akhter 2012). The competition in this sector has become very intense and the companies’ need for survival, in these very difficult conditions that dominate in this sector, forces them to search for ways to attract and retain customers (Vranakis et al. 2012). The increases in the number of subscribers on the various operators in Bangladesh have brought with it the challenges of customer satisfaction. Though the industry is relatively new yet the growth is much faster in comparison to other industries due to aggressive market oriented business strategy. The mobile telecommunication industry of Bangladesh is going towards high market penetration rate. Many foreign investors are now interested to do business in telecom sector in Bangladesh which reveals that Bangladesh has become a significant hub for telecoms. Bangladesh has currently six mobile phone operators in Mobile Telecommunication Industry (BTRC 2014). This industry has reached maturity stage in telecommunication business in 2G network services. Mobile telecommunication industry of Bangladesh has rapidly expanded in recent years. The total number of Mobile Phone subscribers has reached 111.797 million at the end of October 2013 (BTRC 2014). Table 1. Market Share Operators Active Subscribers Percentage Grameen Phone Ltd. (GP) 46.663 41.74 Banglalink Digital Communications Limited 28.387 25.39 Robi Axiata Limited (Robi) 24.835 22.22 Airtel Bangladesh Limited (Airtel) 8.229 7.36 Pacific Bangladesh Telecom Limited (Citycell) 1.344 1.20 Teletalk Bangladesh Ltd. (Teletalk) 2.340 2.09 Total 111.797 100.00 Source: BTRC, January 2014. Table 1 shows Grameenphone, the largest mobile operator in the country, reached 46.663 million at October 2013 at the rate of 41.74% market share, Banglalink ac-quired 28.387 million subscribers October 2013 at the rate of 25.39% market share, Robi captured 24.835 million subscribers October 2013 at the rate of 22.22% market share, Airtel captured 8.229 million subscribers October 2013 at the rate of 7.36% market share, Citycell maintained 1.344 million subscribers October 2013 at the rate of 1.20% market share and Teletalk captured 2.340 million subscribers October 2013 at the rate of 2.09% market share. The Bangladesh Telecommunication Regulatory Commission (BTRC) gave the ap-proval of the 3G service packages for the three private operators in conformity with that of the state-owned telecom operator, Teletalk. The operator bought spectrum of 2100 bands with the cost of US$ 21 million per megahertz (MHz) spectrum. Only GP bought 10 MHz spectrum while others bought 5MHz spectrum each for the 3G service (BTRC 2014). The new era is introducing, advancement in mobile telecommunication appeared. Mobile operators in Bangladesh currently provide voice call, voice message, SMS, MMS, internet service, international roaming and information services e.g., news, stock quotes, weather, etc. Operators are enthusiastic to promote quality of ser-vices for customer satisfaction at present and near the future. In spite of these outstanding and remarkable improvements in accessibility of mo-bile services in Bangladesh; there are higher rate of customer complaints on the high rate of tariff, interrupted voice signals, irresponsible to customer preference, poor cus-tomer service, connection errors, poor interconnect with other networks. There is therefore the operators need to evaluate the determinants of customer satisfaction in the mobile telecommunication industry in Bangladesh. The customer remains the key concern of marketer and marketing manager now a days and it will remain the future; because customer performs a key role in business, without customer business is impossible. It is customer for which business is created. There are considerable evidences that higher customer satisfaction leads to higher profitability in business. In today’s competitive business; marketing manager concern for attracting, developing and maintaining customers through quality of customer services that of the competitors do. Therefore, this study is initiated to investigate respondents demographic, to investi-gate user’s value added service interface, to identify the factors (service innovative-ness, service reliability, service competitiveness, service consistency, the operator’s network/signal coverage, pricing, offering, fulfillment of customer demand, value added service, brand value and operators contribution for society) responsible for cus-tomer satisfaction in mobile telecommunication industry in Bangladesh and finally provides some policy implications on the basis of findings of the study. Creating satisfied and loyal customers is a key concern of marketers and marking managers in now a days and it will remain in the future. It is well accepted that customer satisfaction is both a goal and a marketing tool for customer-centered companies (Kotler, Keller 2012). Customers’ satisfaction with their purchase is a significant factor that leads business to success. In recent times, customer satisfaction has gained new attention within the context of the paradigm shift from transactional marketing to relationship marketing (Sheth, Parvatiyar 1994). Organizations can accomplish customer satisfaction by satisfying their customers’ needs and wants (LaBarbera, Mazursky 1983). Customer satisfaction as a judgment that a product or service feature, or the product or service itself, provides a pleasurable level of consumption related fulfillment (Oliver 1997). In general satisfaction is a person’s feelings of pleasure or disappointment that result from comparing a product’s perceived performance or outcome to the expectation (Oliver, Richard 2006). If the performance falls short of expectations, the customer is dissatisfied. If the performance matches the expectations the customer is satisfied. If the performance exceeds expectations, the customer is highly satisfied and delighted (Fournier, Mick 1999). In case of mobile commerce, customer satisfaction is customer’s post-purchase appraisal and emotional response or reaction to the overall product or service, familiarity in a mobile commerce environment (Lin, Wang 2006). Jones, Sasser (1995) mentioned that achieving customer satisfaction is the main goal for most service firms today. Increasing customer satisfaction has been shown to directly affect companies’ market’s hare, which leads to improved profits, positive recommendation, and lower marketing expenditures and greatly impact the corporate image and survival (Pizam, Ellis 1999). Better service quality results in enhanced customer satisfaction, which in turn leads to strong customer loyalty. It can be stated that customers, when satisfied with the services they have experienced, are more likely to establish loyalty (Taylor et al. 1993), resulting in repeat purchases (Fornell 1992) and favorable word-of-mouth (Halstead, Page 1992). In today’s dynamic business environment from the firm’s point of view, it is about building and sustaining a strong relationship with their customers by understanding the ingredients of customer satisfaction. The key to customer loyalty is customer satisfac-tion which largely depends on the service quality offered by service providing firms. Service quality and customer satisfaction have been identified as key elements of the service-profit chain (Heskett et al. 1997). Customer service quality is a significant source of distinctive competence and often considered a key success factor in sustain-ing competitive advantage in service industries (Palmer 2001). Nowadays, delivering quality service is an integral part of an ongoing strategy of most business firms and constitutes an essential ingredient for success and survival in the present day’s com-petitive environment (Ulwick, Bettencourt 2008).
Dini T U R I P A N A M Alamanda
— The vast development of mobile technologies has led to a competitive environment between the existing providers of telecommunication services in delivering their best offers to create customer values. Among their customers, postpaid subscribers have a distinguished position due to their exclusive characteristics which require special treatments from respective providers. This study aims to identify customer values created by telecommunications services provider, particularly for postpaid subscribers. A descriptive and causal analysis with further examination using Structural Equation Modeling is taken as the research methodology. There are 650 postpaid subscribers of 3 major telecommunications service providers in Indonesia, i.e. Telkomsel, Indosat and XL Axiata, asked to be the respondents. The results indicate that to create customer values particularly for postpaid mobile customers, companies should prioritize the development and performance improvement of customers' relationship management, a deeper integration of customer characteristics, and an improved marketing mix. Looking at these results, this study offers a strategic step for telecommunication service providers in improving customer values as a means to increase customer loyalty to their services.
The 3rd International Conference on Information and Communication Technology
Abstract— The vast development of mobile technologies has led to a competitive environment between the existing providers of telecommunication services in delivering their best offers to create customer values. Among their customers, postpaid subscribers have a distinguished position due to their exclusive characteristics which require special treatments from respective providers. This study aims to identify customer values created by telecommunications services provider, particularly for postpaid subscribers. A descriptive and causal analysis with further examination using Structural Equation Modeling is taken as the research methodology. There are 650 postpaid subscribers of 3 major telecommunications service providers in Indonesia, i.e. Telkomsel, Indosat and XL Axiata, asked to be the respondents. The results indicate that to create customer values particularly for postpaid mobile customers, companies should prioritize the development and performance improvement of customers’ relationship management, a deeper integration of customer characteristics, and an improved marketing mix. Looking at these results, this study offers a strategic step for telecommunication service providers in improving customer values as a means to increase customer loyalty to their services.
Phuong Hong
Mobile telecom sector in Bangladesh has reached at a desired level. Competition in this industry intensifies the urgency of making customer satisfied for corporate profitability and survival in a competitive marketplace. This study is conducted on 140 Grameenphone (GP) users in Bangladesh. The Study reveals that customer extended in respect of age, income, education. Major part of customers uses value added and multiple operators' service; therefore study indicates the urgency of customer satisfaction. The correlation with the factors leading to customer satisfaction found to be positive except network & signal coverage. Finally, multiple regression analysis indicates that GP's service innovativeness, service reliability, service competitiveness, customer demand fulfillment to be found significant and GP's service consistency, network & signal coverage, pricing policy, quality of the offering, value added service, contribution to society and brand value to be found insignificant for affecting customer satisfaction. On the basis of these findings; study concludes that customer satisfaction is a dynamic phenomenon. Maintaining desired level of customer satisfaction requires corporate proactive responsiveness in accessing, building & retaining satisfied customers for sustainable competitive advantages in market place.
Loading Preview
Sorry, preview is currently unavailable. You can download the paper by clicking the button above.
- We're Hiring!
- Help Center
- Find new research papers in:
- Health Sciences
- Earth Sciences
- Cognitive Science
- Mathematics
- Computer Science
- Academia ©2024
IMAGES
COMMENTS
within the doma in of marketing stra tegy includin g: (1) how to. create orga nizational stru ctures that bett er enable developm ent. of marketing st rategies that he lp navigate and adap t to ...
specific objectives: (a) to develop a framework through which to assess the current state of. research conducted within marketing strategy; (b) to illuminate and illustrate the "state of. knowledge" in core sub-domains of marketing strategy development and execution; and (c), to.
RATEGIC MARKETING PLAN FOR WHOLE FOODS MARKET INC.What strategic marketing initiatives should Whole Foods implement, together with Amazon, in order to revitalize Whole Foods' overall growth prospects, and ensure the long term competitive viability of the company i. A thesis submitted to Anglo-American University for the degree of Bachelor in ...
United States who effectively used social media marketing strategies to increase customer engagement. Data were collected from semistructured interviews and analyzed using thematic analysis. Four themes emerged: marketing strategies used, platforms used for social media marketing, measurement of success, and key challenges and advantages
Marketing strategy has been a focus of organizations and a tool for attaining overall firm performance. The crucial success or failure of a company depends on its marketing strategy. This study was, therefore, conducted to test the relationship between marketing strategy and market performance in St. George beer factory.
Marketing functions are identifying, forecasting, and meet-ing the demand of the customers (Lumen ). In other words, we need marketing to engage with customers and make profits from customers (Kotler & Amstrong 2017). This thesis articulates the importance of marketing, and more precisely, this thesis concentrates on Instagram Marketing.
As a marketing strategy, social media is essential to small business owners who want to communicate and establish relationships with their customers, develop branding campaigns, and increase revenues. Business leaders who efficiently use social media as a marketing strategy to create, sustain, and maintain a relationship with customers can
marketing strategy. The thesis is divided into three parts, the first part provides information about the thesis's background and history. The second part, the theoretical framework provides the reader with a more ... marketing strategy and analyzing the marketing campaign of the Bitis's Hunter product line and the role of promotion in the ...
commonly employed non-rational. processes of strategy making. — that the content of strong marketing. strategies is, to a useful degree, well. defined by the extant literature. This. content ...
arketing communication planning frameworks (MCPF) to make the plan. The author adopted the most appropriate MCPF to demonstrate that the. arketing communication plan could be used in every business sector. The theories and stages of a marketing communication plan were explained in the thesis, and a practic.
qualitative multiple case study was to explore effective marketing strategies leaders of. small independent insurance agencies use to achieve and maintain profitability. The. participants comprised 3 independent insurance agents in Fort Lauderdale, Florida, who. effectively used marketing strategies to achieve and maintain profitability.
This dissertation investigates the implications of consumer inattention and uncertainty for firms' advertising and pricing decisions. The first chapter is an overview of the problems addressed in the dissertation and the main findings. The second chapter develops a theory -based, cost-effective method to estimate the demand for new
marketing communication strategy. Specifically, the work aimed at assessing the extent online platform improves the effectiveness of integrated marketing communication strategy. To achieve the objectives of the study, the researcher employed descriptive survey where the marketing/sales department officers of three organization were sampled
I dedicate my dissertation work to my family, who have walked with me on this journey. Special gratitude goes to my parents, Christopher and Mary Karue for their support and ... The study examined the relationship between the marketing strategies of cost leadership and differentiation on firm performance specifically customer satisfaction. In ...
The study mainly focuses on the marketing strategy practices of the company with respect to marketing mixes (Product, Pricing, Promotion, and Place (distribution)) strategy that constitute for marketing strategy practices. The selections of the respondents were carried out by using purposive sampling research method.
Following Sudharshan (1995), we define a firm's. marketing strategy as the development of and decisions about a firm's relationships with its. key stakeholders, its offerings, resource ...
Theses/Dissertations from 2009. An Empirical Examination of the Dark Side of Relationship Marketing within a Business to Business Context, Brent L. Baker. Developing the Nomological Network of Perceived Corporate Affinity for Technology: A Three Essay Dissertation, David Earl Fleming.
a collection, data processing, data analysis, and data visualization. These components work together to provide a holistic view. of the customers and their behaviour across various digital channels. Against this backdrop, this thesis aims to show the impact of digital analytics in improving digital marketing strategy by.
alemJune, 2019Addis Ababa, Ethiopia Board of Examiners Approval SheetThis is to certify that the thesis entitled; Assessment on marketing strategies and challenges of ethio telecom; is prepared by Kalkidan Nigussie in partial fulfillment of the requirements for the award of the degree of Master of Arts in Marketing Management, with the regulation.
ards boosting the sales margins of the organizations.Regarding the impacts of social media marketing on consumer purchase intentions, the results from the findings show that social media marke. ing did indeed influence consumer purchase decisions. This was evidenced by the fact that all the respondents a.
Download file PDF Read file. ... Thesis Statement: To succeed in a fast-changing business landscape, organizations need to ... Marketing Strategies for Engaging the Digital Generation. 3. ed.
Marketing strategy is sometimes called higher order planning because it sets out the broad direction and provides guidance and structure for the marketing program (Baldwin 2018). Marketing strategy involves mapping out the company's direction for the forthcoming planning period, whether that be three, five or ten years.