Delete Open assignment on change of stage. we have a case life cycle which is configured with multiple stages , There is a possibility to have two parallel assignments . On post submission of one assignment , case is advanced to next stage. I see, Pega engine is not deleting the open assignments when case is moving on between stages.
Remove open assignments except the current one
Hi, We have a requirement where we need to close all open assignments except the current one. To elaborate on the requirement, lets say, user has opened one assignment of WO ABC-1. Now without submitting the same he clicked on Get Next Work and opened another assignment of say WO ABC-2. So both the assignments are now open to the user.
how to delete assignment after case is resolved
Normally, work objects are not deleted at all, and as the flow advances from one assignment shape to another, the Pega core layer handles the deletion of the assignment objects.
Changing a stage with open assignments
Create a flexible application that meets your business needs even in untypical scenarios by configuring a case to change stage without resolving open assignments in a current stage. As a result, users can complete a specific assignment at any time during a case life cycle.
- Configuring a case resolution
For example: Enter Resolved-MoneyDisbursed. Optional: To clean up dependencies when the current case reaches its resolution, specify the cleanup scope: Optional: To delete any open assignments from the previous stages, select the Delete open assignments check box. Select the Resolve open child cases check box.
- open assignment
open assignment An open assignment is one that has not yet been processed by a user. Open assignments are associated with a worklist or work queue.
Assignment tables
Assignment tables. Assignments are instances of a concrete class derived from the Assign- base class. A newly installed system does not contain any assignments. As work items progress, the system creates and deletes assignments. Assignments may exist only for a few seconds, or for days or months. Assignment instances are created when a flow ...
Removing assignments
Removing assignments. You can remove an assignment, for example, if a case worker was inadvertently assigned to use the Development deployment level and package. Use the Packages page to remove assignments. Use the work group page to remove assignments.
Configuring URLs to open as standalone Assignments
Enable your users to directly access their Assignments through a URL that you can deliver in a message, such as an email. By using this feature, you can keep users informed about the actions that they need to perform in the system, and provide them with a convenient interface for operations.
close open assignments from current stage on change check box
WO gets resolved and all pxFlows get removed, but still pc_assign_worklist has the current stage assignment record present Tried the same by setting the ticket in the current flow to jump the flow to 'change stage' smart shape with 'close open assignments from current stage on change' check box selected, but still current stage assignment did ...
Assignment routing
A Work Queue is a list of all open Assignments, in order of importance, for a group of users. Assignments stay in the Work Queue until a user associated with the Work Queue selects an Assignment, or a manager sends an Assignment in the Work Queue to a specific user. You create Work Groups to share resources across the business.
Resolving flow issues by using problem flows
Resolving flow issues by using problem flows When an operator completes an assignment, and a problem arises with the flow, the primary flow execution is paused, and a standard problem flow starts. A standard problem flow enables an administrator to determine how to resolve the flow.
Deleting deployment levels, packages, and assignments
Deleting deployment levels, packages, and assignments In organizations, it is common to maintain packages and related versions, as well as the package deployment levels. For example, CustomerService is a package that contains multiple assignment types. The Pega Robot Manager™ administrator can edit or modify the Customer Service package and deployment life cycle and adjust the assignment by ...
- open assignment
An open assignment is a task in your business process that has not been completed yet. By analyzing open assignments, you can determine what actions you need to take to resolve a business process. For example, in a process of reviewing job candidates, an open assignment might inform you to collect personal details from a candidate.
"Delete open assignments upon resolution" flag is throwing unable to
Hello Giridhar, Were you able to identify the root-cause for this issue? Which version of Pega are you facing this issue? We have similar kind of issue reported from PROD users for v7.1.6 Thanks, Harish S
Managing problem flows on the Flow errors page
Learn how to manage problem flows on the Flow errors page in Pega Academy. This topic covers how to identify, resolve, and prevent flow errors that occur due to stage configuration changes, assignment issues, or missing instances. You will also learn how to use the standard pzStageProblems flow and the pxCheckFlowDependencies activity to troubleshoot and fix flow errors.
openAssignment (assignmentID, className, options)
Usage example In this example, the success callback is called if the assignment is opened successfully.
Open assignments for Resolved-Closed cases
Is it the count of all cases which has an open assignment? If that is the case, what is the activity that I can call to delete all open assignments when the case comes to "Resolved-closed" ?
Transferring an assignment
Find and open a case that you want to open. In the Tools section, click ActionsTransfer assignment. In the Activities pane of the case, in the Transfer assignment section, select the new assignee. For example: You can select User, and then enter the user name, as shown in the following figure. After the transfer, the assignment appears in the ...
Issue with pxDeleAssignment activity
Issue with pxDeleAssignment activity. There are two assignments in system and trying to delete one assignment (assume stale) on submission of other assignment. The stale assignment is getting deleted but current assignment is not moving to next stage or to next assignment.By default It's showing confirm harness and need to open the case again ...
workbasket
A workbasket is a queue of open assignments. Items in a workbasket can be processed in one of the following ways: Manually — Qualified users can remove an assignment from the workbasket to work on it or transfer an assignment to another user's worklist. Automatically — Your application can route assignments from a workbasket to a user's ...
- worklist
A worklist displays open assignments, ordered by urgency, for a specific operator. You can use your worklist to view the ID, status, and relevant instructions for each item. Related information: assignment.
How to open a new outlook mail on click of button in pega
About Pegasystems. Pegasystems is the leader in cloud software for customer engagement and operational excellence. If you've driven a car, used a credit card, called a company for service, opened an account, flown on a plane, submitted a claim, or performed countless other everyday tasks, chances are you've interacted with Pega.
Blank screen appears when using the "Close the Work Object" option
A blank screen appears if you process assignments using the Close the Work Object option on the If an assignment is not being performed Flow Action list. Symptoms and impact The following symptoms occur if you select the Close the Work Object option on the If an assignment is not being performed Flow Action list to process an assignment:
COMMENTS
Delete Open assignment on change of stage. we have a case life cycle which is configured with multiple stages , There is a possibility to have two parallel assignments . On post submission of one assignment , case is advanced to next stage. I see, Pega engine is not deleting the open assignments when case is moving on between stages.
Hi, We have a requirement where we need to close all open assignments except the current one. To elaborate on the requirement, lets say, user has opened one assignment of WO ABC-1. Now without submitting the same he clicked on Get Next Work and opened another assignment of say WO ABC-2. So both the assignments are now open to the user.
Normally, work objects are not deleted at all, and as the flow advances from one assignment shape to another, the Pega core layer handles the deletion of the assignment objects.
Create a flexible application that meets your business needs even in untypical scenarios by configuring a case to change stage without resolving open assignments in a current stage. As a result, users can complete a specific assignment at any time during a case life cycle.
For example: Enter Resolved-MoneyDisbursed. Optional: To clean up dependencies when the current case reaches its resolution, specify the cleanup scope: Optional: To delete any open assignments from the previous stages, select the Delete open assignments check box. Select the Resolve open child cases check box.
open assignment An open assignment is one that has not yet been processed by a user. Open assignments are associated with a worklist or work queue.
Assignment tables. Assignments are instances of a concrete class derived from the Assign- base class. A newly installed system does not contain any assignments. As work items progress, the system creates and deletes assignments. Assignments may exist only for a few seconds, or for days or months. Assignment instances are created when a flow ...
Removing assignments. You can remove an assignment, for example, if a case worker was inadvertently assigned to use the Development deployment level and package. Use the Packages page to remove assignments. Use the work group page to remove assignments.
Enable your users to directly access their Assignments through a URL that you can deliver in a message, such as an email. By using this feature, you can keep users informed about the actions that they need to perform in the system, and provide them with a convenient interface for operations.
WO gets resolved and all pxFlows get removed, but still pc_assign_worklist has the current stage assignment record present Tried the same by setting the ticket in the current flow to jump the flow to 'change stage' smart shape with 'close open assignments from current stage on change' check box selected, but still current stage assignment did ...
A Work Queue is a list of all open Assignments, in order of importance, for a group of users. Assignments stay in the Work Queue until a user associated with the Work Queue selects an Assignment, or a manager sends an Assignment in the Work Queue to a specific user. You create Work Groups to share resources across the business.
Resolving flow issues by using problem flows When an operator completes an assignment, and a problem arises with the flow, the primary flow execution is paused, and a standard problem flow starts. A standard problem flow enables an administrator to determine how to resolve the flow.
Deleting deployment levels, packages, and assignments In organizations, it is common to maintain packages and related versions, as well as the package deployment levels. For example, CustomerService is a package that contains multiple assignment types. The Pega Robot Manager™ administrator can edit or modify the Customer Service package and deployment life cycle and adjust the assignment by ...
An open assignment is a task in your business process that has not been completed yet. By analyzing open assignments, you can determine what actions you need to take to resolve a business process. For example, in a process of reviewing job candidates, an open assignment might inform you to collect personal details from a candidate.
Hello Giridhar, Were you able to identify the root-cause for this issue? Which version of Pega are you facing this issue? We have similar kind of issue reported from PROD users for v7.1.6 Thanks, Harish S
Learn how to manage problem flows on the Flow errors page in Pega Academy. This topic covers how to identify, resolve, and prevent flow errors that occur due to stage configuration changes, assignment issues, or missing instances. You will also learn how to use the standard pzStageProblems flow and the pxCheckFlowDependencies activity to troubleshoot and fix flow errors.
Usage example In this example, the success callback is called if the assignment is opened successfully.
Is it the count of all cases which has an open assignment? If that is the case, what is the activity that I can call to delete all open assignments when the case comes to "Resolved-closed" ?
Find and open a case that you want to open. In the Tools section, click ActionsTransfer assignment. In the Activities pane of the case, in the Transfer assignment section, select the new assignee. For example: You can select User, and then enter the user name, as shown in the following figure. After the transfer, the assignment appears in the ...
Issue with pxDeleAssignment activity. There are two assignments in system and trying to delete one assignment (assume stale) on submission of other assignment. The stale assignment is getting deleted but current assignment is not moving to next stage or to next assignment.By default It's showing confirm harness and need to open the case again ...
A workbasket is a queue of open assignments. Items in a workbasket can be processed in one of the following ways: Manually — Qualified users can remove an assignment from the workbasket to work on it or transfer an assignment to another user's worklist. Automatically — Your application can route assignments from a workbasket to a user's ...
A worklist displays open assignments, ordered by urgency, for a specific operator. You can use your worklist to view the ID, status, and relevant instructions for each item. Related information: assignment.
About Pegasystems. Pegasystems is the leader in cloud software for customer engagement and operational excellence. If you've driven a car, used a credit card, called a company for service, opened an account, flown on a plane, submitted a claim, or performed countless other everyday tasks, chances are you've interacted with Pega.
A blank screen appears if you process assignments using the Close the Work Object option on the If an assignment is not being performed Flow Action list. Symptoms and impact The following symptoms occur if you select the Close the Work Object option on the If an assignment is not being performed Flow Action list to process an assignment: