how to make resume for telecaller job

Telecaller Resume Samples

The role of a Telecaller, or Telemarketer is to undertake responsibility for making outbound calls to potential or existing customers to promote products, and services, and gather information. Typical duties and responsibilities listed on the Telecaller Resume are explaining product features, answering customer queries, and maintaining accurate records of interactions. The telecaller plays a key role in lead generation, appointment setting, conducting customer satisfaction surveys , and achieving sales targets whilst providing quality customer service.

The most sought-after skills for the post include the following excellent communication and interpersonal skills, persuasion skills, the ability to handle rejection professionally, familiarity with the products or services they represent, and the use of effective communication to build rapport with customers. Educational requirements for Telecallers vary, with many roles requiring a high school diploma or equivalent, and on-the-job training is often provided.

• Resume Samples
• Customer Service

Telecaller Resume

Objective : As a Telecaller, made outbound calls to prospective clients to introduce Infosys' services and solutions, engaged in effective conversations to understand client needs and pain points.

Skills : Clear and Articulate Speaking, Active Listening, Persuasion

Description :

• Provided accurate and detailed information about our services and offerings.
• Identified and qualified potential leads and opportunities for our sales team.
• Handled objections and concerns professionally and persuasively.
• Maintained call records and update client information in the CRM system.
• Followed up on leads and inquiries to nurture relationships and move them through the sales funnel.
• Met or exceeded daily and monthly call and lead generation targets.
• Conducted outbound calls to potential customers to promote products and services.

Headline : As a Telecaller, made outbound calls to potential and existing customers, provided information about products and services, resolved complaints, provide solutions and follow up with customers.

Skills : Persuasive Communication, Effective Questioning, Customer service, Problem-solving

• Documented and tracked call outcomes and customer interactions.
• Collaborated with sales and marketing teams.
• Understood customer psyche and record both successful and unsuccessful sales methods
• Handled huge volumes of inbound and outbound telecasting
• Improved organizational efficiency through diligent observation skills as a telecaster. 
• Helped the company grow by finding opportunities in customer requirements.
• Managed a high volume of calls daily while maintaining a positive attitude and professional demeanor.

Headline : As a Telecaller, responsible for generating leads and establishing relationships with potential customers through outbound telephone calls,

Skills : Empathy and Patience, Problem Solving, CRM software proficiency, Conflict resolution

• Responsible for delivering scripted sales talks to customers reached via manual and automatic dialing systems.
• Responsible for making an average of outbound and inbound calls per day.
• Responsible for utilizing sales techniques to build customer interest and close sales.
• Responsible for attaining Amount in sales targets every month.
• Responsible for documenting customer interactions and transactions, and maintaining accurate records of all dealings.
• Responsible for observing and learning changing customer requirements and adapted sales strategies as needed.
• Collaborated with team members to share best practices and improve overall performance.

Summary : As a Telecaller, responsible for explaining product prices and packages as well as answered questions and addressed concerns of customers, responsible for pitching products and services to potential customers, securing new deals and sales opportunities.

Skills : Customer Relationship Management, Sales Techniques, Customer service, Multitasking

• Responsible for implementing upselling techniques to increase revenue and move product.
• Responsible for negotiating pricing and payment terms with customers when possible to close deals.
• Responsible for asking relevant questions to assist customers with selecting needed or requested products and services.
• Responsible for providing information about available products and services, membership details, and purchase advantages.
• Responsible for educating customers on product and service benefits, explaining features and answering questions.
• Responsible for following up with customers to confirm satisfaction with purchases and resolve last-minute issues.
• Responsible for setting up appointments with interested customers according to schedule availability.

Summary : As a Telecaller, responsible for recording and updating customer information in online systems, responsible for recording contact information of customers and potential customers in internal database.

Skills : Negotiation Skills, Upselling and Cross-Selling, Time management, Attention to detail

• Responsible for completing daily and weekly sales reporting using assigned tools.
• Responsible for informing current and prospective customers of promotions and new or upgraded products.
• Responsible for delivering scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
• Responsible for qualifying leads and set up customer appointments for outside sales team.
• Responsible for developing extensive knowledge of products and services to better assist customers.
• Responsible for collaborating with marketing teams to develop and execute promotional strategies.
• Responsible for opening new accounts and documented personal, demographic, and payment information in system.

Summary : As a Telecaller, responsible for calling prospective customers in designated market area to qualify leads, responsible for answering questions about company offerings with knowledgeable responses about products and services.

Skills : CRM Software Proficiency, Data Entry and Accuracy, Adaptability, Empathy

• Responsible for building relationships with customers using strong persuasion and active listening skills.
• Responsible for answering calls, taking messages, and transferring calls to the correct individuals.
• Responsible for displaying excellent sales skills and understanding of how to leverage abilities to exceed quotas.
• Responsible for completing daily cold calling and outreach to build a sales pipeline.
• Responsible for asking pertinent questions to understand customer requirements.
• Responsible for handling high-volume telemarketing operations with expert use of client management software and computer dialing.
• Achieved monthly sales targets by effectively communicating product benefits to customers.

Summary : As a Telecaller, responsible for sourcing and pre-qualifying leads and identified new business opportunities by dialing [Number] daily outbound calls to build partnerships and achieve sales quota, responsible for handling approximately [Number] inbound and outbound call requests per day to provide existing customers with answers to questions and schedule appointments.

Skills : Telephony Systems Knowledge, Time Management, Goal-oriented, Market knowledge

• Responsible for managing high call volume efficiently, ensuring timely response to incoming calls without compromising quality of service.
• Responsible for navigating multiple software applications concurrently while handling calls, demonstrating strong multitasking abilities under pressure.
• Responsible for conducting follow-up calls for upselling opportunities, leading to increased revenue generation from existing customers.
• Responsible for reducing customer complaints by providing clear explanations on products, services, and policies.
• Responsible for providing valuable feedback to management regarding product offerings and pricing based on customer reactions during telephonic interactions.
• Responsible for improving customer satisfaction by addressing inquiries and resolving issues promptly.
• Responsible for increasing sales conversion rates by offering tailored product recommendations based on clients needs and preferences.

Headline : As a Telecaller, responsible for leveraging CRM database to manage customer data, log calls and other activities and generate reporting to deliver actionable insights and develop sales pipeline, responsible for originating and cultivating strong relationships with prospective clients by strategizing aggressive outbound calling campaigns.

Skills : Attention to Detail, Resilience and Stress Management, Team collaboration, Follow-up skills, Basic computer skills

• Responsible for maintaining detailed records of client interactions, updating customer information accurately in the database.
• Responsible for handling sensitive customer information with utmost confidentiality, adhering to data protection regulations and company guidelines.
• Responsible for establishing trust with clients through transparent communication about product features, benefits, and limitations.
• Responsible for assisting in developing scripts for outbound calls, resulting in more effective communication with potential clients.
• Responsible for facilitating seamless handover of leads between departments to ensure timely follow-ups were conducted as required.
• Responsible for enhancing communication skills through regular training sessions and workshops offered by the organization.
• Responsible for maintaining compliance with regulatory guidelines and company policies while performing telecalling tasks, ensuring the highest level of professionalism.

Headline : As a Telecaller, provided feedback to the sales and marketing teams for process improvement, made outbound calls to prospective car buyers and sellers to understand their needs and provide information about CarDekho's services.

Skills : Adaptability, Teamwork, Positive attitude, Customer service, Time management

• Responsible for generating and nurturing leads, resulting in a 20 increase in sales conversions.
• Responsible for listening to customer inquiries and resolved issues with professionalism and efficiency.
• Responsible for collaborating with the sales team to facilitate smooth lead handovers and support sales processes.
• Responsible for maintaining accurate call records and entered customer data into the CRM system.
• Responsible for conducting follow-up calls to nurture leads and provide additional information.
• Responsible for adapting to new products and services, effectively communicating their benefits to potential customers.
• Responsible for designing survey instruments and questionnaires to obtain desired research data.

Objective : As a Telecaller, stayed updated on Infosys' service offerings and industry trends, adhered to compliance and data privacy regulations during client interactions.

Skills : Professionalism, Goal-Oriented, Active listening, Sales techniques

• Responsible for Breaking down objections using friendly, persuasive strategies.
• Responsible for supporting marketing campaigns by conducting targeted outreach efforts via phone calls to prospective customers.
• Responsible for providing immediate assistance to colleagues when needed, fostering a collaborative work environment within the team.
• Responsible for building rapport with customers through friendly conversations and active listening for enhanced customer experience.
• Responsible for attending networking events, trade shows and conventions to enhance industry knowledge and solicit potential prospects.
• Responsible for contributing to team success by consistently meeting or exceeding set performance targets.
• Responsible for consulting with professionals to assess business needs and facilitate smooth on-boarding process.

Table of Contents

Recent posts, download this pdf template., creating an account is free and takes five seconds. you'll get access to the pdf version of this resume template., choose an option., unlock the power of over 10,000 resume samples., take your job search to the next level with our extensive collection of 10,000+ resume samples. find inspiration for your own resume and gain a competitive edge in your job search., get hired faster with resume assistant., make your resume shine with our resume assistant. you'll receive a real-time score as you edit, helping you to optimize your skills, experience, and achievements for the role you want., get noticed with resume templates that beat the ats., get past the resume screeners with ease using our optimized templates. our professional designs are tailored to beat the ats and help you land your dream job..