business plan m telstra

Compare Telstra business mobile plans

Posted by Bruce Pitchers 04/06/2024

Mobile phones play a vital role keeping businesses, their staff and customers connected. And all major telco providers offer plans tailored to their business customers’ needs.

In this guide, Canstar Blue explores Telstra’s business mobile plans, and reveals how they compare to those on offer from Optus and Vodafone.

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Telstra business plans

Telstra business mobile bundle plans, telstra business plans vs telstra upfront plans, telstra business mobiles on a plan, telstra enterprise phone plans.

• How do Telstra business plans compare to those from Vodafone and Optus?

Are Telstra business plans worth it?

Telstra offers three business mobile plans, each is payable upfront:

• Basic: $62 per month for 50GB (capped data download speed of 250Mbps)
• Essential: $72 per month for 180GB
• Premium: $95 per month for 300GB

Download speeds are uncapped within your plan’s monthly data allowance, and customers can add up to five bundle plans.  All Telstra business mobile plans come with following calls and texts:

• Unlimited calls, SMS and MMS to standard Australian numbers
• 30 minutes calls to standard international numbers
• Unlimited SMS and MMS to standard international numbers

All Telstra business mobile plans also come with:

• No lock-in contracts: Cancel any time or change plans on a month-to-month basis
• Data sharing: Shared data across up to 20 mobile plans on same account
• No excess data charges in Australia: Speeds slowed if you exceed data allowance
• 24/7 network surveillance
• Choice of eSIM or physical SIM
• Ability to earn Telstra Plus Points

Telstra business plans also offer a service unavailable to regular customers: the ability to pay extra for premium numbers. Premium numbers include sequences of numbers (e.g. 234 567), pairs of numbers (e.g. 14 14, 14), or triple sets (e.g. 319 319) that are easy to remember. A premium number is a useful marketing tool, as it helps customers remember a business’ contact details.

The following table shows a selection of sponsored SIM Only plans on Canstar Blue’s database with links to referral partners.

SIM Only Prepaid

65GB `, placement: 'auto', delay: { hide: 300 }, trigger: "hover", title: "Data/month" });

$20.00 `, placement: 'auto', delay: { hide: 300 }, trigger: "hover", title: "Cost/month" });

SIM Only Prepaid

45GB `, placement: 'auto', delay: { hide: 300 }, trigger: "hover", title: "Data/month" });

15.00 `, placement: 'auto', delay: { hide: 300 }, trigger: "hover", title: "Cost/month" });

SIM Only Prepaid

25GB `, placement: 'auto', delay: { hide: 300 }, trigger: "hover", title: "Data/month" });

$10.00 `, placement: 'auto', delay: { hide: 300 }, trigger: "hover", title: "Cost/month" });

Customers with Essential and Premium Telstra business mobile plans can each add up to five bundle plans.

Bundle Plan: $50 per month for 25GB

Added bundle plans allow users to share data allowances across multiple devices on the same account.

Telstra’s three Upfront consumer mobile phone plans – Basic, Essential and Premium – are identical to its business plans.

The following table shows selected published Telstra Upfront plans on Canstar Blue’s database, listed in order of cost, from the lowest to highest and then by data allowance, largest to smallest. Use our comparison tool to see plans from a range of other providers. This is a selection of products with links to a referral partner.

Telstra offers a range of phones available to buy outright, or via interest-free instalments over 12, 24 and 36 months on a chosen business plan.

Phones on offer include the latest models from Apple, CAT, Google, Motorola, Nokia, OPPO and Samsung.

For large businesses, Telstra Enterprise offers a wide range of telecommunications solutions, including mobile plans and devices. These solutions are custom-designed on request. For more information, refer to the Telstra Enterprise website.

How do Telstra business plans compare to Optus and Vodafone?

Vodafone and  Optus also both offer a range of business mobile phone plans:

Vodafone business mobile plans

Vodafone offers Small, Medium and Large plans, with prices beginning from $49 per month. Vodafone’s Team Plan allows up to nine additional plans to be added onto one primary service connected to a Vodafone business account, available with or without a phone. All Vodafone plans offer no locked-in contracts, unlimited standard national calls and texts, and unlimited standard international texts. Medium and Large plans also offer international calls.

The max speed data allowances on the primary service and team plans combine into one pool to be shared between all users. No excess data charges apply, instead speeds are slowed to 2Mbps once the plans’ data cap is reached.

For more than ten connections, Vodafone offers Business Flex Plans, which are tailored to a business’ individual requirements by a Vodafone personal account manager.

The following table shows a selection of Vodafone postpaid plans on Canstar Blue’s database, listed in order of cost, from the lowest to highest. Use our comparison tool to see plans from a range of other providers. This is a selection of products with links to a referral partner.

Optus business mobile plans

Optus offers three small business mobile plans, including Small, Medium and Large options with prices from $52 monthly. All three plans offer no locked-in contracts and unlimited standard national calls and texts. The Medium and Large plans also offer international calls and texts.

The max speed data allowances on Business Choice plans combine into one pool to be shared between all users. No excess data charges apply, instead speeds are slowed to 1.5Mbps once the plans’ data cap is reached.

Optus also offers a four SIM Business Teams Plus Plan, which includes 320GB of data to share between four lines and the option to add additional SIMs. For larger companies, Optus offers Business Fund plans, which feature device credits, and are tailored to a business’ individual requirements by an Optus business consultant.

The following table shows a selection of Optus postpaid plans on Canstar Blue’s database, listed in order of cost, from the lowest to highest. Use our comparison tool to see plans from a range of other providers. This is a selection of products with links to a referral partner.

Ultimately, choosing the right mobile plan for a small business comes down to the number of phone plans required, and the firm’s data, phone-call and messaging needs. 

So before making a decision, it’s recommended to consider your business’ current and future requirements and to research the plans on offer, and if you have any questions to contact a telco directly.

Overall, while Telstra’s basic business mobile plans are not the cheapest in the market, and don’t offer the most data, they do come with the support of one of Australia’s leading telecommunications companies.

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**Max. Data/Billing Period

The amount of data the provider has advertised for the billing period of their plan.

Billing periods usually range from 28 to 31 days, but can vary - contact the provider for the billing period costs and inclusions.

Actual product inclusions can be found on the provider’s website.

^^Advertised Cost/Billing Period

The advertised cost the provider has advertised for the billing period of the plan.

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• Advertised data (per billing, and monthly cost as shown in the table may not be the same as the amounts per billing period). Contact Provider for the billing period costs and inclusions.
• Some plans may apply additional charges where you exceed usage limits. Check the product provider's plan information.
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Unlimited Data

• Some providers may cap the provision of unlimited data at maximum speed. Once this cap is reached the provider will then revert you to a slower speed. See providers website for more details.

Referral Partners

By clicking on a brand, ' go to site ', ' shop online ', ' get quotes now ', or ' see offer ' button, you will leave Canstar Blue and be taken to our referral partner to compare. Canstar Blue may be paid for this referral. You agree that Canstar Blue’s terms and conditions  apply to this referral.

Canstar Blue may earn a fee for referrals from its website tables, and from sponsorship of certain products. Fees payable by product providers for referrals and sponsorship may vary between providers, website position, and revenue model. Sponsorship fees may be higher than referral fees. Sponsored products are clearly disclosed as such on website pages. They may appear in a number of areas of the website such as in comparison tables, on hub pages and in articles. Sponsored products may be displayed in a fixed position in a table, regardless of the product's rating, price or other attributes. The table position of a Sponsored product does not indicate any ranking or rating by Canstar. The table position of a Sponsored product does not change when a consumer changes the sort order of the table.  For more information please see  How Are We Funded .

Business phone plans

Keep your employees connected and your business moving without breaking the bank..

Name	Product	Data	Price	Apply	Price
No lock-in contract		-->	-->		GB 25
No lock-in contract		-->	-->		GB 35
1 months contract		-->	-->		GB 35/mth
1 months contract		-->	-->		GB 45/mth
24 months contract		-->	-->		GB 50/mth
36 months contract		-->	-->		GB 50/mth
No lock-in contract		-->	-->		GB 52
No lock-in contract		-->	-->		GB 55
No lock-in contract		-->	-->		GB 60
1 months contract		-->	-->		GB 60/mth

Read our reviews of other brands

In this guide

What is a business phone plan?

Is it worth getting a business mobile plan, how do i compare business phone plans, what is the best business mobile plan in australia, telstra business mobile plans, optus business mobile plans, vodafone business phone plans.

Why compare mobile plans with Finder?

We don't charge extra. Prices shown on Finder are the same as those you get directly from mobile plan providers.

We regularly work with providers to deliver amazing exclusive offers you won't find anywhere else.

We have a team dedicated to monitoring mobile plan prices and keeping deals updated daily.

Business phone plans are designed for businesses to give to their employees, so they can keep in touch with clients and co-workers.

If you're running a business with multiple employees that need work numbers, it makes sense to look at getting a business mobile plan to make it easier for organisational or tax purposes.

They have different inclusions to personal mobile plans because people tend to use their phones differently for business than they would for recreation.

Business plans are also designed for lots of employees to share inclusions.

They also often have better access to support , because the consequences of a business phone being down are much harsher than that of a personal phone.

• Keep in mind: SME's and larger enterprises reap the most rewards with a business mobile plan. Business phone plans won't really benefit sole traders (depending on how you handle tax).

Depending on the size of your business, a mobile plan specifically designed for work may or may not benefit your organisation.

• Designed specifically for business. Many also allow you to tailor the plans specifically to suit your business needs. For example, if you need international call inclusions to keep in touch with international clients, or have multiple employees who can share a data pool.
• Lots of options available. Businesses come in so many different flavours – a cheese factory and game development studio would have vastly different calling and data needs, so providers have plenty of options to make sure you get the right plan.
• Extra value. Because most businesses are signing up for a bunch of mobile plans at once, providers will often kick in extra perks like international call inclusions, or discounts.
• Cost and contracts. These plans tend to be more expensive than regular mobile plans and often have long contracts. Think carefully about whether a business plan or a regular account with multiple personal plans is better for you.

Note for sole traders:

You don't need to have a business phone plan to be able to claim your phone on tax . You can claim the portion you use for business on a regular, personal phone plan. This will be the most cost-effective choice for most sole traders who only have 1 phone.

There are a lot of options in the business mobile world, and your needs will be different from other businesses. Here are some things to consider besides the cost of your plan.

Business support

This is the main thing business plans offer over personal ones. If this is something that's important to you, make sure you're being offered tech support and personalised service in the way you prefer.

Network coverage

Telstra covers the most places in Australia, so if your business will take your employees out into rural and regional areas, a plan on the Telstra network may be worth the extra dollars it costs.

Flexibility

What you need this quarter might not be the same as what you need next quarter. In many businesses, being able to reduce costs quickly can be vital. While all providers will let you add plans and upgrade to more expensive ones with more inclusions, make sure the one you choose will also let you move down to a cheaper plan and even remove plans in case of tough times.

Do you already have devices you can give to your employees? The major providers will often have device bundles available to sign up to which can be convenient, but could you get a better discount on bulk phones elsewhere?

How much data do you really need? Consider whether a large data pool shared amongst employees is a good option, or if you'd rather each employee has their own set amount of data each month.

As each business is so wildly different from the next, it's impossible to pick a mobile plan that will best suit every business.

Many businesses may prefer to sign up to a larger, more established provider, but that's not to say you won't get excellent service and cheaper prices from smaller providers too.

We've broken down the main offerings from the 3 largest business mobile providers in Australia to give you a taste of what's on offer.

Telstra's business phone plans operate in the same sizes as its general consumer plans, with Small, Medium, Large and Extra Large plans. All include:

• Data, from 40GB–180GB
• Data sharing between plans on the 1 account
• Unlimited standard national calls and texts
• Medium and above plans include the 5G network
• No excess data charges in Australia
• The option to add a phone to each plan for an added monthly cost spread over 24–36 months
• Good to know: To get the right mix of plans for your business, Telstra encourages you to book an appointment with one of the company's dedicated small business experts.

You can see Telstra's business plans here

Name	Product	Data	Price	Apply	Price
No lock-in contract		-->	-->		GB 75
No lock-in contract		-->	-->		GB 65
No lock-in contract		-->	-->		GB 99

• Compare Clear

Optus offers a huge range of plans to suit every kind of business with 1–300 plans able to be put on the same account and share data.

• Good to know: Companies that require 10+ SIMs are encouraged to talk to an account manager to tailor data allowances, monthly rates and device inclusions to suit their business.

Here are the details of the plans available to every business without negotiation:

• Plans start from $50 month-to-month or $47.50 on a 24-month plan or $45 on a 36-month plan – prices get cheaper the more SIMs you're after
• 50GB of data, which accumulates and pools with other phones on the same account
• Unlimited standard talk and text
• Unlimited international talk and text to selected countries
• Multiple service discount for total number of Business Mobile Plus services on the 1 plan, starting at 10% for 2, and up to 34% for 12+
• Option to add $10 roaming packs for business trips

For businesses that need 6+ plans with devices, there are Tech Fund plans. These plans include:

• Device credits from $300–$1,800, depending on the plan and length of contract
• Up to 10GB of included international roaming data each month
• Data ranging from 6GB–200GB (which is pooled)
• The option to blend different plans on the 1 account (such as cheaper plans with no roaming for local sales reps, and plans with 10GB roaming inclusions for regional managers)

You can see Optus business plans here

Name	Product	Data	Price	Apply	Price
No lock-in contract		-->	-->		GB 62
No lock-in contract		-->	-->		GB 52
No lock-in contract		-->	-->		GB 82

Vodafone offers the most affordable plans of the big 3 telcos, along with including some added features.

• Good to know: If your employees need to travel overseas, the $5 a day roaming add on will allow them to keep the same number without breaking the budget.

Vodafone has 3 types of business plans:

• Team plans. These allow data sharing between employees, and you can add a phone onto the individual plans. This is for when you have fewer than 10 services on the 1 account.
• SIM only Business Flex mobile plans. Best for teams of 10+, which includes the use of a personal account manager.
• Tech Fund Business Flex plans. These include credit towards buying handsets, as well as the use of a personal account manager.

You can see Vodafone's business plans here

Name	Product	Data	Price	Apply	Price
24 months contract		-->	-->		GB 50/mth
36 months contract		-->	-->		GB 50/mth
24 months contract		-->	-->		GB 75/mth
36 months contract		-->	-->		GB 75/mth
24 months contract		-->	-->		GB 100/mth
36 months contract		-->	-->		GB 100/mth
1 months contract		-->	-->		GB 60/mth
1 months contract		-->	-->		GB 45/mth
1 months contract		-->	-->		GB 35/mth

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Alice Clarke

Alice Clarke is an award-winning freelance journalist, producer and presenter, as well as co-curator of the PAX Aus Together Lounge. In her 15 years as a journalist she’s appeared in The Age, Herald Sun Finder, Gizmodo, Kotaku, the ABC, Stevivor, Cracked, Curve and many other publications. See full bio

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Business vs personal mobile plans

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Sweating in spring office air isn't helping, five minimum features needed in your choice of a business laptop, venom blackbook zero 15 phantom, do business plans offer any benefits for small businesses we compare mobile plans from major providers..

Have you ever wondered how ‘business’ mobile plans differ from ‘personal’ plans? 

Well, quite often for small businesses, the only significant difference is the name, according to our research.

We compared a number of business plans with equivalent consumer plans, and found some curious anomalies. In a couple of cases, for example, the fine print for ‘business’ mobile plans indicated they could only be used for personal use.

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At Optus, its $40 consumer plan provides unlimited standard national calls, unlimited SMS and MMS within Australia and to certain countries, and up to 300 voice minutes to those selected countries. Plus 7GB of data. 

And the $40 business plan? As far as we can see, the inclusions and terms are pretty much the same. The consumer plan rules out ‘non-ordinary’ or ‘commercial purpose use’ but bizarrely the critical information summary for the business plan makes the same exclusion.

So we turned to the Optus Fair Go policy for clarification.

“If you are a residential customer our services are for your personal use only,” the policy said.

“If you are a business customer, including a small to medium business customer, our services are for your use in the ordinary course of business.

“You may not use the service in a manner which is ‘unreasonable’ or ‘unacceptable’.”

That seems to mean that you aren't allowed to make or take business calls on a personal plan, or personal calls (“should I buy some milk on the way home?”) on a business plan.

An Optus spokesperson explained: “Our consumer plans are designed for personal use while our business plans are for use in the ordinary course of business plus some personal use where needed.

“We understand there will be certain circumstances where a customer needs to use their service outside its primary intended purpose. In these cases, we offer a level of flexibility for customers to make a judgement on what is reasonable and acceptable use of their service based on their contract.”

So the good news is that the way most of us use one plan for business and personal purposes is acceptable, providing the selected plan reflects the main use.

It might not be obvious from the everyday use of the terms, but Optus (and probably other carriers) distinguishes between ‘business’ and ‘commercial’ use. The company confirmed that ‘commercial use' refers to levels of voice or data use normally seen only in call centres, or to mobile data used to access enterprise-style services rather than those associated with micro to medium businesses.

And although the inclusions and price may be the same for consumer and business plans, “Our SMB plans offer a number of benefits for business customers including billing made out to your registered ABN for tax purposes, access to business specialists in over 120 of our retail stores, premium support from our dedicated SMB team when you bundle two or more services, and invitations to exclusive business events,” said the Optus spokesperson.

The Optus Fair Go policy does goes on to give several examples of unreasonable use, most of which seem quite reasonable, such as not allowing automatic diallers, resale and bulk messaging. But the prohibition on using a ‘mobile voice’ SIM card in a non ‘mobile voice’ device seems odd. What difference does it make to the carrier whether you tether a tablet to the phone or temporarily move the SIM from a phone to a tablet?

The reason, according to the Optus spokesperson, is that requiring separate SIMs “allows us to optimise their service for the device, the network and billing purposes”. Optus does allow data pooling between plans, but you’re up for at least $10 a month per additional device, though that does include 1GB of shareable data.

Over at Vodafone, it’s pretty much the same situation when it comes to distinctions between personal and business customers.

The $60 personal plan provides unlimited standard national calls, unlimited standard national and overseas SMSes, 120 standard international minutes to selected countries and 6GB of data (a special offer running at the time of writing boosts that to 12GB).

The $60 business plan has the same inclusions.

But the personal plan is for “personal use by approved customers only” while the business plan is for “personal use by approved customers with an ABN/ACN only”.

We asked Vodafone to explain how a business plan can be for personal use only, but received no reply more than a week later. The only interpretations we can suggest are either that it essentially the same as Optus's business/commercial dichotomy but using different words, or that you can’t use that plan on a phone that’s used by more than one person (for example, the phone carried by whichever member of a team is on call over a particular weekend).

Telstra's personal and business plans are slightly different. For example, $50 a month gets personal customers ‘$1000 worth of calls’, unlimited SMS and 2.5GB of data, while business customers pay $55 for ‘$1200 worth of calls’, unlimited SMS and 5GB of data.

Bear in mind Telstra’s call values are calculated on what we consider to be an inflated tariff of $1 per minute. By comparison, even a $19 Virgin Mobile prepaid recharge can have a rate as low as 15c per minute.

A Telstra spokesperson* said that customers must have an ACN or ABN to qualify for a business plan, but business customers can opt for consumer plans if they consider the price and inclusions are a better fit.

"For example, we provide our small business customers with more voice value, because we know they make calls more frequently than our consumer customers," the spokesperson said, adding that the business plans also allow for free calls between mobiles on the same account.

Other benefits of the Go Business Mobile plans include a free data SIM for use with a tablet or dongle, with both devices sharing the same pot of data, and the ability to put cloud services such as Office 365, Symantec Endpoint Protection and Deputy rostering and workforce management onto the same bill.

Data sharing across multiple services is available on Telstra's consumer and business plans.

Mobile virtual network operators – the companies that provide mobile services based on third-party networks such as Telstra, Optus or Vodafone – generally make a clear distinction between personal and business usage.

For example, the conditions for amaysim's Unlimited plans flatly state they are “available to individual customers only (not companies or businesses), who use their mobile phone for personal use only. If we determine that you are using Unlimited 3GB other than for personal use or if we determine that you are using the Plan in a way that does or may, in our opinion, adversely affect the network, we reserve the right (at our option) to transfer you to the amaysim As You Go Plan, or to immediately suspend or cancel your access to the Service”.

We asked amaysim what it considers ‘personal use’ to be, and its compliance and service operations manager Chad Heininger responded: “We see personal use as individuals using their amaysim service primarily for private use in a way not connected with carrying out a business activity. As per our Fair Go Policy, our customers are unable to use our service for ‘business purposes’ as this falls outside of personal use. We aren’t specific about what constitutes as business use, because we trust our customers to use their judgment and play by the rules. For example, we would not expect our customers to use our service to support a large business or organisation as this clearly would be for ‘business purposes’. We also expect our customers to use our service in a reasonable and acceptable manner.”

It sounds to us that there's a certain amount of wriggle room – if your small-business ‘business use’ is similar to that of a personal customer in terms of the number of calls and texts, how would Amaysim tell the difference, and why would it be bothered? That said, we're not encouraging anyone to breach the T&Cs.

While large organisations can receive volume pricing, the benefits of business plans for small businesses are hard to quantify. In fact, the differences between many personal and business plans in terms of inclusions and costs are so insignificant that we can’t help feeling that the distinction is mostly arbitrary.

However, that also means there’s rarely any downside to opting for a business plan rather than the corresponding personal version.

So if a phone is going to be used primarily for business purposes, you might as well opt for a business plan and be fully compliant with the plan’s terms and conditions. It’s likely to cost much the same – and it reduces the admittedly slight risk that your service will be terminated because you went outside the T&Cs. 

* Note: This article was updated on 21 April 2016 due to Telstra responding to our request for more information after the article's publication.

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Telstra business NBN plans review

Telstra NBN business plans come at a premium price but include some great features and a full suite of support options.

​Anyone familiar with Telstra plans—business or residential, mobile or internet—likely knows that they tend to attract a premium monthly price. Telstra business NBN is no exception to this rule with the most expensive comparable plans in our database. Still, that extra monthly cost comes with great perks, including a static IP address and a modem-router with 4G backup . It’ll take a couple of years of connection to avoid the modem-router repayment fee, though, and some of the other features cost extra, too.

Opt for a Telstra business NBN plan if you don’t mind paying more for perks and a wide range of support options, but there are better value alternatives out there if your main concern is price and speed.

Telstra business NBN plans value for money

​ Telstra has made a name for itself by offering speedy residential NBN plans with unlimited data , albeit at a premium price, and that trend is no different for the provider’s NBN business plans. Interestingly, the cheapest Telstra business internet plan isn’t an NBN offering; instead, it’s a rare ADSL2+ plan.

Whether you want more speed, better customer service, or just a better deal on your home internet , you can find everything you need to know about NBN plans by following the link below. 

In terms of our database, the Telstra Unlimited Business Internet plan was the only business ADSL2+ offering at the time of writing, and one of only two in our comparison engine across business and residential plans.

For not a whole lot more per month, you can get the Telstra Business NBN Unlimited Data plan, though, which is typically priced at $110 per month and comes with 50Mbps typical download speeds during business hours.

While those download speeds are great, the pricing is less desirable and beaten by every other business NBN provider in our database for typical monthly pricing. The only proviso there is that Aussie Broadband offers ever-so-slightly slower download speeds (49Mbps), while iiNet and TPG offer some data-capped plans (although they also have cheaper unlimited offerings, too). You’re better off looking at the Optus Internet Everyday – NBN plan, the iiNet Business NBN 50 Value plan or the TPG NBN 50 L Business Bundle if you’re after a cheaper plan with the same speeds and similar inclusions.

For comparison, below is a daily updating list of popular business NBN 50 plans with unlimited data from our comparison engine.

Want to know which NBN providers scored top marks in our analysis? Follow the link below to find the best providers for value, speed and support in Australia. 

The only other business NBN alternative Telstra currently offers is the Business NBN Unlimited Data + Premium Speed plan, which typically costs $140 per month for 100Mbps typical business-hours speeds.

It’s an identical story for Telstra’s business NBN 100 plan as it is for its NBN 50 plan above: you’ll have to scroll to the bottom of our comparison engine to find this plan with typical monthly pricing. Optus and Exetel offer the same 100Mbps business-hours download speeds for a noticeably cheaper monthly fee, with Aussie Broadband also cheaper and just behind at 99Mbps. Taking the full package into account, we’d advise going with the Optus Internet Everyday Fast – NBN plan over Telstra’s NBN 100 alternative.

For comparison, check out the daily list of popular business 100 plans below from our comparison engine (all of which have unlimited data).

Telstra business NBN features and perks

If you’re a business that’s purely concerned with dollars-to-data value, there are more cost-effective alternatives to a Telstra business NBN plan. That said, if you fancy a business NBN plan with some great inclusions, Telstra puts big ticks in the core boxes on the perks front. All of Telstra’s business internet plans come with included phone line rental as well as local and national calls but, strangely, you have to pay extra for the actual landline phone.

As is the trend with business NBN plans, all of Telstra’s business NBN plans come with a static IP address, which makes it easier to configure remote access, more reliable communication, server hosting and virtual private network (VPN) connections .

Additionally, Telstra also bundles a preconfigured, self-installed Telstra Business Smart Modem with 4G mobile backup. While this modem-router has a $0 upfront cost, you’ll have to pay a $216 fee if you cancel after the first month. This device fee diminishes the longer you stay connected. Stick around for 24 months, and you don’t have to pay anything extra for the Telstra Business Smart Modem.

One of the other things we like about the Telstra business NBN plans is transparency around speeds. This starts with expected download and upload speeds (the latter is rare), but you’ll also be offered maximum speed estimates based on the NBN technology servicing your business address, too.

Telstra business NBN customer support

After you’ve first signed up, Telstra also offers a dedicated connection manager to assist with any questions or issues while you get connected. Once you’re up and running, there are self-guided support steps on the Telstra website for troubleshooting issues. There’s also a 30-day money-back guarantee.

Telstra offers a full range of support options, so you can pick your preference. Get in touch digitally via Twitter, Facebook or online chat service. Alternatively, visit a Telstra store for in-person support (you can also book an appointment) or call 132 000 for phone support 9:00am to 7:00pm AEST Monday to Friday.

If you have connection issues, you can contact Telstra for basic tech support or pay extra for Telstra Business Tech Services. Telstra describes this optional support service as a tailored concierge experience, and while it includes 24/7 support for Telstra and non-Telstra tech, it does cost an additional $60 per month.

How to sign up for Telstra business NBN plans

Click ‘Go’ next to the Telstra business NBN plan you like the look of below to be taken to the Telstra website. Enter your address to confirm eligibility and check out the maximum speeds available to your business address. Click ‘Buy now’ on the plan to confirm your selection, then follow the sign-up steps.

Telstra business NBN plans

Below is a list of Telstra’s business NBN plans.

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Telstra announces T22 small business plans

Telstra has taken the wraps off its new small business plans, including a 24/7 tech support service and a fixed-line fault "concierge".

The plans were announced as part of the Telstra2022 strategy unveiled in June, which saw 8,000 jobs axed and is focused on "simplifying" the telco's offerings.

"Our new approach for small business is built around three things: Flexibility to enable businesses to scale and choose what is right for them; greater cost certainty and value; and expert service and advice," Telstra CEO Andy Penn said.

"This is a significant increase to the level of dedicated service and support we provide small businesses, to help take away complexity and give them peace of mind with their technology usage and support."

Under the AU$69 per month Business Choice mobile plan, small business will be able to order a mobile device -- with tablet plans costing AU$29 per month -- with no lock-in contracts, meaning they can add and subtract mobile plans month-to-month as their business peaks; remove excess data charges in Australia; and provide choices of add-ons, including business devices such as the Microsoft Surface Go.

According to the telco, making the plans more flexible will enable small businesses to scale with more cost certainty.

Telstra Platinum for Business is the telco's 24/7 phone and online tech advice and support offering, which comes with an on-call IT team that provides advice, installation, setup, troubleshooting across new technology hardware, software, cloud, and payment services. The service is priced at AU$40 per month or AU$60 per month with Platinum Business Security Service thrown in.

"From 26 December, Platinum for Business Security Service will also be available to small business customers, providing three security assessments, an annual health check report, and updates on the latest threats to help keep businesses up to date about their security," the telco explained.

Telstra is also launching unlimited data broadband plans starting at AU$100 per month for 24 months as a standard inclusion on its Business Bundle plans, which also includes a Telstra Business Smart Modem providing mobile backup for broadband dropouts.

In addition, the telco said it will triple its small business specialists in retail stores nationwide, bringing the number up to 3,000.

Telstra will also launch a new national IT channel for small business customers who have "more complex technology needs", called Telstra Business Technology Centres, in early 2019.

"Telstra Business Technology Centres ... will operate across a national footprint of 28 regions and be run by expert teams from Telstra's existing group of channel partners," Telstra said.

"The teams in each centre will provide personal and virtual account management to local business customers, helping them make the most of technology to do things such as be found and sell online, operate virtual teams across geographies, and keep their operations and their customers' data safe and secure."

Lastly, Telstra's new "concierge" tech support service will help small business customers with National Broadband Network (NBN) or fixed-line service faults, which will be included in all of its broadband bundles.

Previously under T22, Telstra had introduced new consumer mobile plans in July, which were based around greater personalisation as well as removing excess data charges and improving customer experience.

Telstra's goal is to have 20 core plans in a modular design by June next year covering both consumer and small business, with its next milestone under the T22 strategy to be to introduce a "market-leading loyalty program" in March 2019.

The four-pillar strategy for the next three years has six goals: to improve customer experiences; simplify its products, business, and operating model; extend its "network superiority and 5G leadership"; achieve global high performance in employee engagement; achieve a net cost productivity of AU$2.5 billion by FY22; and attain a post-NBN return on invested capital of 10 percent.

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$0 FTTP Upgrade

As an existing customer, you do not need to pay for your upgraded fttp nbn® plan at this stage. you will still need to pay for any hardware and additional services such as a home phone or sim plan. you will be charged for your upgraded fttp plan on your first invoice following the completion of your upgrade., nbn® is available at your address.

Activation in 1-3 days

NBN is available at your address

Our team will be in touch as soon as a nbn fibre upgrade is available.

You can't purchase an eero device from More on a stand-alone basis or without a compatible More internet service.

Each More eero comes with an eero Secure subscription included for 12 months at no additional cost for use with a compatible More internet service. The initial 12-month subscription commences:

• if you purchase an eero device with a new compatible More internet service, on the date that service is first activated; or
• if you have an existing compatible More internet service, on the date your eero device is sent to you.

After this promotional period, your eero Secure subscription automatically converts to a paid month-to-month service. You will then be charged monthly in advance at the recommended retail price (RRP) per account (regardless of number of purchased or connected devices) as part of your standard monthly bill until your eero Secure subscription is cancelled. The price of an eero Secure subscription is currently $2.99/mth (inc GST) per account, subject to change on 30 days notice.

You cannot purchase an eero device from More without also receiving an eero Secure subscription. However, you can cancel it at any time by contacting us. Cancellation will take effect at the end of your current billing period, as long as it is requested at least 5 days before that date. Otherwise, it will take effect at the end of your next billing period. You can continue to use eero Secure until the date of cancellation.

If you cancel your eero Secure subscription, we will disassociate it from all your eero devices connected to your account and you can continue to use a disassociated device with your compatible More internet service. However, once this occurs, you cannot reactivate an eero Secure Subscription with More unless you purchase a new eero devices from us.

Your eero device and eero Secure subscription are subject to the full offer T&Cs, applicable standard terms of service and policies available on the Policies page of our website. By continuing with your eero device purchase you agree to these terms.

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NBN isn’t quite ready at your address

However, Pre-Order today and we’ll submit the order to NBN the minute your address is ready.

You’ve selected a stand-alone modem with no NBN plan. We can only send stand-alone modems to existing customers who have ordered or who have an active NBN plan with us.

LOOKS LIKE YOU’RE PLANNING TO USE YOUR OWN MODEM?

By selecting this option you are responsible for configuring your modem. Due to the high number of devices available on the market, we can only provide limited ‘best efforts’ support in getting you online and we may be unable to perform speed testing of your connection. If you are not confident configuring your own device, we highly recommend purchasing a new modem from us.

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nbn® speed tier*	100/40	250/25	1000/50	250/100	500/200	1000/400
Typical busy speeds^ download (↓) & upload (↑)	100Mbps ↓ 34Mbps ↑	245Mbps ↓ 21Mbps ↑	650Mbps ↓ 42Mbps ↑	245Mbps ↓ 85Mbps ↑	Unavailable~	650Mbps ↓ 340Mbps ↑
Great for

* nbn® Speed Tier refers to the maximum possible speed of the relevant plan outside business peak hours. Your actual speeds will be slower and may vary due to a range of factors including the number of concurrent end-users your modem location, your equipment and software, nbn® technology type at your premises, network capacity and traffic and the type/source of content being downloaded or uploaded.

** The Superfast and Ultrafast plans are only available on some HFC connection types. The Business Superfast, Business Ultrafast and Business Ultrafast Plus plans are only available on FTTP connection types. Please use our website address-checking tool to establish if this plan is available to you.

^ Typical busy speeds are measured between 8am-6pm and are subject to change. Actual speeds may be slower and vary due to a range of factors.

~ This is a new plan. We therefore do not currently have enough data to provide average sampled evening download and upload speeds. When this data is available, we will update our website and CIS to include this information.

We’ve got good and bad news

NBN is available, but due to your property being a new development and not yet connected to the NBN the one-off NBN New Development Charge of $300 applies. This charge is levied by NBN and is applicable regardless of the NBN provider that you choose. So if you’re happy with that…

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We couldn't verify if your payment has been deducted or not from your account. In case payment is successful, please contact customer support on 1800 733 368 with User ID shown below for reference. If not deducted, please reorder to continue.

Reference user id, to access the fixed wireless fast or fixed wireless superfast nbn® plan, you need the latest fixed wireless equipment at your property. according to nbn co’s records, you currently have older fixed wireless equipment. if you proceed with this order, we'll schedule an appointment for an nbn® technician to come and upgrade your equipment – this can take between 1-3 weeks. access to your property will be needed for this appointment. please click 'continue' if you wish to proceed., this product is unavailable as there is already a voice plan in your cart. to continue, please complete the checkout with your existing items then complete a separate order for this product. or, clear your order below to change the items in your cart., verify offer code, enter your personalised offer code to unlock your special discount., you have previously enabled an offer on a different page. adding products from this page may replace any offers already in your cart. do you still wish to continue, congratulations, you've enabled an exclusive commbank special offer..

Please confirm that you are a CommBank customer and have your CommBank credit or debit card available to complete your order.

YOUR ADDRESS REQUIRES SATELLITE NBN

Unfortunately we can’t provide this service at this time. How about a mobile SIM?

Unfortunately, you can’t proceed with check-out as your account has already reached or exceeded the maximum number of residential services allowed to receive a CommBank customer offer. As a CommBank customer, you can have a maximum of 2 nbn®, 5 Mobile services, 2 Voice and 2 Mobile Broadband services with a CommBank offer.

Your account currently has the following number of active residential services with an offer:

Seems like our System is down or Somthing went wrong. Please try again later.

The account you are logged into is a Residential account, and Business products are exclusively available to business customers.

To avail business products, you must register a new account. If you require assistance, contact customer support.

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More SIM only business mobile

Keep your business talking on the go..

Stay connected with your customers with our reliable 4G & 5G business mobile plans. Our great range of month to month SIM plans are eSIM enabled, meaning you can switch to More faster. Plus, you can keep your existing device and number.

500GB or 1000GB databank depending on plan

Unlimited standard calls & sms within australia^.

^Subject to More's Fair Use policy

Travel Packs available

No lock-in contracts, commbank customers can get 20% off more mobile plans for 12 months*.

*Offer available to customers that sign up with a CommBank credit or debit card by 30 June 2025 and continue using an eligible CommBank online bill payment method. T&Cs apply.

More uses the Telstra Wholesale Mobile Network

Pick your business mobile plan

Hey, CommBank customer!

Until 30 June 2025, CommBank customers can receive 20% off More business plans for 12 months when you sign up using a CommBank credit or debit card and continue to use an eligible CommBank online bill payment method. T&Cs apply .

Keep your same number

• 500GB databank
• Unlimited standard calls & SMS within Aus~
• No lock-in contract
• Travel Packs Available
• Download speeds are capped at 100Mbps on 4G*

$24 .00/mth

• Calls to Top 15 Countries +

$30 .00/mth

• Download speeds are capped at 100Mbps on 4G &5G*

$36 .00/mth

Keep your same number.

• Download speeds are capped at 100Mbps on 4G & 5G*

$42 .00/mth

• 1000GB databank

$50 .00/mth

• Download speeds are capped at 250Mbps on 4G & 5G*

$64 .00/mth

Top 15 countries includes: Bangladesh, Canada, China, Greece, Hong Kong, India, Ireland, Japan, Malaysia, New Zealand, Singapore, South Korea, Thailand, UK & USA. More Telecom mobile customers can make calls to additional countries by purchasing international calling add-on packs .

~ All More plans are subject to the More Telecom Fair Use Policy available on our policies page.

*Network Speed and Coverage Information

More uses the Telstra Wholesale Mobile Network, click  here  to learn more.

The mobile products of More provide a mobile coverage footprint of 98.8% of the Australian population, covering more than 1.6 million square kilometres.

Download speeds are capped at 100Mbps on the 12GB, 25GB, 32GB, 50GB & 80GB plans. Download speeds are capped at 250Mbps on the 150GB plan. This is the maximum potential download speed. Typical speeds may often be slower and will vary due to factors such as location, device capabilities, distance from the base station, location conditions, concurrent users, hardware and software configuration and download/upload destination.

International roaming travel packs

An International Roaming Travel Pack is a once-off service add-on which allows you to use your mobile service outside Australia in eligible countries. Each pack comes with a fixed allocation of data, standard SMS, and standard voice call minutes to be used within the pack's life span.

You can only use international roaming services if you have an active International Roaming Travel Pack, and we have two packs to choose from:

3 Day Pack	$60	3GB	300	300 mins
7 Day Pack	$35	5GB	30	30 mins
14 Day Pack	$55	10GB	60	60 mins

Eligible countries: Austria, Belgium, Brazil, Bulgaria, Cambodia, Canada, Chile, China, Colombia, Croatia, Czech Republic, Denmark, Egypt, Estonia, Fiji, Finland, France, Germany, Greece, Guernsey (UK), Hong Kong, Hungary, India, Indonesia, Ireland, Isle of Man, Israel, Italy, Japan, Kenya, Latvia, Lithuania, Luxembourg, Macao, Macedonia, Malaysia, Mexico, Netherlands, New Zealand, Nigeria, Norway, Papua New Guinea, Philippines, Poland, Portugal, Qatar, Republic of Korea, Romania, Russia, Samoa, Saudi Arabia, Singapore, Slovak Republic, Slovenia, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Tonga, Turkey, United Arab Emirates (UAE), UK, USA, Vanuatu, Vietnam.  

What happens if I travel to a country that isn't in the listed eligible countries?

Your mobile service and an International Roaming Travel Pack service just won't work!  Will I be charged fees if I travel overseas without activating an International Roaming Travel Pack?

No, you're never at risk of any surprise international service fees when travelling. Your service won't work overseas until you've purchased and activated a travel pack. You can access your Self Care Portal while overseas without incurring any data charges, to buy and activate travel packs.  How do I purchase and activate a travel pack? 

• Log into your   Self Care Portal
• Select the 'Mobile' tab and 'Active Mobile Services' from the drop-down
• Select 'View' on your mobile service
• Select 'Add Travel Pack'
• Choose from the available travel packs, select your desired activation date from the drop-down menu and then click 'Activate'

If you choose to activate your travel pack 'Today' you will be able to start using your travel pack immediately, but the validity period for your travel pack will begin at 12.00 am (Australian Eastern Time) the following day. For example, if you purchase a pack at 2.30 pm on a Monday, Day 1 of your pack's life span will begin at 12.00 am Tuesday morning and your pack will expire at 11.59 pm (Australian Eastern Time) on the final day of your pack's life span. Any unused data, SMS or voice call minutes are forfeited at the time of expiry. Will I know how much data, SMS and voice call minutes are left?

You'll receive alerts when you have used 50%, 85% and 100% of your travel pack inclusions. Will I be charged fees if I go over the data allowance?

No, you won't. When your data allowance runs out, the service will just stop working. You can purchase another travel pack to top up. The same applies to SMS and voice call minutes allowances.  If I run out of data first, can I top up just my data allowance?

Unfortunately, no. To top up an allowance, you need to purchase a new International Roaming Travel Pack. You can purchase a new pack at any time, and the newly activated pack will replace your existing pack, forfeiting any unused data, SMS and voice call minutes.

International Calling Add-on

Included countries

Can I purchase a data add-on?

What is the pre-port verification process?

• Your current mobile provider 
• The Australian Federal Police or the relevant State or Territory Police 
• Government Services that support customers who have been the subject of fraud or scams for example Scamwatch or IDCARE. 

How do I activate my SIM card?

What mobile network does More use?

How do I check my mobile usage?

What happens to unused bonus data?

What is data gifting?

Your plan includes the ability to gift part of your standard monthly data allowance to other users with a More mobile service.

You can gift up to 50% of the standard monthly data allowance for your plan (rounded up to the nearest GB) per billing period for SIM-Only plans. A minimum data gifting volume of 1GB per transaction applies.

You cannot resell or regift any gifted data that you receive, and you cannot gift any bonus data that you receive as part of any special offer or promotion.

How do I gift data?

• Log into the More Self Care Portal using your customer account number, email and password.
• In the Self Care Portal click on the 'Mobile' drop down menu and click on 'Active Mobile Services'.
• Select the mobile service you wish to gift data from.
• From the Menu, select 'Gift Data'.
• Enter the mobile number you wish to gift data to and the amount of data you want to gift.

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Telstra mobile plans review

How does australia's biggest telco fare against the competition.

Tom's Guide Verdict

As Australia's largest provider, it should come as no surprise that Telstra's mobile coverage is unmatched. Apart from boasting the country's largest 5G network, Telstra also offers great options for those after huge amounts of data. That said, Telstra is easily the priciest major telco in Australia, and its entry-level plans aren't great value.

Most reliable network

Widest coverage

Plenty of options

Comparatively expensive

Weak value on cheaper plans

Why you can trust Tom's Guide Our writers and editors spend hours analyzing and reviewing products, services, and apps to help find what's best for you. Find out more about how we test, analyze, and rate.

As Australia's leading telecommunications provider, Telstra undoubtedly offers the most reliable mobile network in the country, not to mention the widest coverage, with its 5G network now reaching 85% of Aussies.

Telstra also provides a number of wide-ranging mobile plan options, from options which include a handset, to pre-paid and post-paid SIM-only choices for those who already have a device.

And while off-shore customer service has long been a thorn in the side of the average Telstra customer, we were pleased to discover that this has improved over the last couple of years — as of mid-2022, Telstra's support team now mostly consists of remote workers within Australia , making it easier for Aussies to communicate their issues over the phone.

That said, Telstra's premium service comes at a significant cost, with plans that are generally more expensive than the competition — particularly at the entry level. 

For the price, you do get the most consistent download speeds of any 5G mobile network in Australia (although Optus has taken OpenSignal's 5G Download Speed award for the last 4 years straight), along with huge amounts of data on the higher-priced plans.

It's also worth noting that while an internal error saw Telstra accidentally leak the personal data of some customers in the past , the company has never been the victim of a cyberattack — a claim that its biggest rival, Optus, cannot make after suffering a massive data breach in 2022.

Telstra mobile plans and pricing

• Telstra SIM Only plans significantly more expensive than competitors
• No lock-in contracts for Telstra Upfront plans

When it comes to pricing, there's no denying that Telstra's plans are among the most expensive you can sign up for in Australia. Of course, value for money is subjective, and some may consider Telstra's high prices worth paying for the best coverage in Australia.

Telstra offers its own take on SIM-only plans, dubbed 'Upfront' plans, which are named as such because they are charged ahead of time as opposed to after the fact. Thankfully, there are no lock-in contracts for any of the Upfront plans, and users can switch to another Telstra plan once a month if they find their needs have changed.

Telstra's Upfront plans start at AU$62 p/m for its Basic plan, which offers 50GB of monthly data with download speeds capped at 250Mbps. Next, Telstra's Essential plan grants users 180GB of monthly data at uncapped speeds for AU$72 p/m. 

Call us crazy, but we'd argue that there's an unreasonable gulf between the Basic and Essential plan in terms of value — the fact that only 10 bucks separates plans with 50GB of data at capped speeds and 180GB of data at uncapped speeds is honestly mind-boggling.

Rounding things out, Telstra's third and final Upfront plan offers 300GB of monthly data at uncapped speeds for AU$95 p/m. Included with each Upfront plan are unlimited calls and texts to standard Australian numbers, 30 minutes of calls to standard international numbers and unlimited texts to standard international numbers.

For the sake of comparison, Telstra's nearest competitor, Optus, offers significantly better value with its SIM-only plans — its AU$62 p/m Medium Optus Choice Plus Plan  is the same price as Telstra's entry-level Basic (50GB) offering, only with 130GB of additional monthly data and with uncapped 5G download speeds.

Alternatively, Telstra also offers a range of pre-paid SIM starter kits for new customers, starting from AU$12 for 3GB of data and a 7-day expiry. 

We can't see any Australian residents choosing this option, so we'll skip ahead to the AU$35 starter kit, which has a 28-day expiry period and offers 35GB of monthly data for the first 3 months. After this, the limit drops down to 15GB.

Next, you have a AU$45 starter kit which provides 50GB of monthly data for the first 3 months, after which it drops to 25GB. From here on, Telstra's SIM starter kits are for 6 and 12-month expiry periods.

Please note, while all of Telstra's pre-paid SIM starter kits offer access to the telco's 4G and 5G networks, download speeds are capped to 150Mbps.

Telstra mobile plans: price and data comparison

Plan size	Telstra	Optus	Vodafone
Small	AU$62 / 50GB	AU$52 / 50GB	AU$49 / 50GB
Medium	AU$72 / 180GB	AU$62 / 180GB	AU$59 / 180GB
Large	AU$95 / 300GB	AU$82 / 360GB	AU$69 / 360GB

Telstra mobile coverage

• Telstra has the widest reach of the three major telcos
• Optus still holds award for fastest 5G download speeds

As we mentioned earlier, Telstra has the largest reach in Australia when it comes to coverage, with its 5G network now reaching around 87% of Australians as of February 2024 . 

That's an impressive number, and we have to assume it's still a substantial lead over Optus and Vodafone — both of which haven't yet divulged percentage figures for their Aussie 5G coverage.

But while Telstra's 5G network has the best coverage, it can't claim to be the fastest in Australia — that honour goes to Optus, which has won OpenSignal's 5G Download Speed award for the last four years in a row.

Of course, those speeds were achieved under very specific circumstances and don't necessarily reflect real-world usage for most Aussies. In fact, OpenSignal still acknowledges Telstra as the "outright winner" when it comes to 5G reach and overall reliability.

When it comes to the reach of its older 3G and 4G networks, Telstra again takes the crown for widest coverage, claiming to reach 99.6% of the Australian population. Optus isn't far behind however, and states its 3G and 4G networks cover 98.5% of the population. Things get a bit fuzzier when it comes to Vodafone. The latter claims its networks reach 96% of the 'metropolitan' population, which is quite different from Telstra and Optus's statements, which imply the Australian population as a whole.

Telstra mobile plans: Extras, perks and offers

• Telstra Plus members earn points to spend in Telstra Rewards store
• Telstra Personal customers get bonus streaming offers

All Telstra customers have the option of signing up to Telstra Plus — a rewards program that's free to join if you have a Telstra ID account and are paying for an eligible Telstra mobile or internet service.

Telstra Plus membership comes in four tiers depending on your annual spend with the telco. The entry-level tier is Member, which gets benefits like discounted tickets to movies, concerts and sporting events. Next is Silver, which gets the same, along with extra customer service attention in the My Telstra app, and 25% off points used to buy content on Telstra TV. Gold goes one step further, adding VIP customer service in the My Telstra app and Gold early access to concert pre-sales. Finally, there is the Business tier, which is reserved for businesses and offers similar value to the Member tier.

Every dollar spent on one of Telstra's eligible services also gets you Telstra Points, which can be spent in the Telstra Rewards Store. These points can be used to redeem anything from a USB charging cable, to a new iPhone. Of course, you'll need to spend upwards of 500,000 points to get your hands on the latter.

Additionally, Telstra Personal customers (excluding pre-paid) also get a range of entertainment offers, including 4 months of Spotify Premium, 2 months of Binge, 3 months of Flash, 14-days of Kayo and a month of Foxtel Now — so long as you sign up via Telstra.

Telstra mobile plans: customer service and community reviews

• Support team now almost entirely based within Australia
• Mostly negative online reviews from customers

As we mentioned earlier, Telstra's customer service received a massive upgrade in quality starting around mid-2022, with the telco drastically reducing its use of off-shore call centres in favour of a new local support team. 

When Telstra customers phone customer service now, they'll more than likely end up speaking to a support agent based locally in Australia, rather than someone overseas — a move which should minimise communication barriers.

Alternatively, customers who'd rather solve their account or service-related issues in person also have the option of visiting a Telstra retail store for face-to-face support. Telstra's retail network consists of around 270 stores across Australia, including independent licensees (in 2021, Telstra announced it would be shaking up its retail store network, with major changes expected by 2025).

Of course, not all Telstra customers are happy — the telco has received overwhelmingly negative online reviews from customers on sites like Product Review and Trustpilot , earning a score of 1.4 stars out of 5 on the former, and 1.3 stars out of 5 on the latter. 

Before you get your pitchfork out, it's worth noting that Optus and Vodafone have both received similar scores on the same sites. All those ratings are likely skewed by the fact that many customers only bother reviewing a service when they've had a bad experience, resulting in a score that's biased towards the negative, and doesn't necessarily reflect the opinion of most customers.

Furthermore, the consumer advocacy group Choice awarded Telstra as the Best SIM + handset phone plan provider in Australia last year.

Telstra mobile plans: Bottom line

Is a Telstra mobile plan worth your money? There's no denying that Telstra offers the most premium service of the three major telcos in Australia, boasting not only the largest 5G network, but also the most reliable and wide-reaching coverage. It also provides a sense of safety and dependability when it comes to your private data, as Telstra's cybersecurity has never been breached.

On top of this, Telstra has recently taken steps to radically improve its customer service, which has to be commended. Telstra Plus customers also get access to some nice benefits, including event discounts and points which can be redeemed on a variety of goodies.

But does the quality of its service justify its high pricing? All of Telstra's Upfront plans are far more expensive than equivalent offerings from other telcos, offering less monthly data for more money in every instance — particularly at the entry level. It's also worth noting that not everyone will care about the perks and extras that come with a Telstra Plus membership.

If you value reliability above all else, a Telstra mobile plan is likely your best option. However, if you're after value for money, you'll be better off choosing a plan from a Telstra network reseller , or alternatively opting for an Optus mobile plan .

• Best Australian phone plans with international roaming

Stephen Lambrechts is the Managing Editor of Tom's Guide AU and has written professionally across the categories of tech, film, television and gaming for the last 15 years. Before Tom's Guide, he spent several years as a Senior Journalist at TechRadar, had a brief stint as Editor in Chief at Official Xbox Magazine Australia, and has written for such publications as APC, TechLife Australia, T3, FilmInk, AskMen, Daily Telegraph and IGN. He's an expert when it comes to smartphones, TVs, gaming and streaming. In his spare time, he enjoys watching obscure horror movies on physical media, keeping an eye on the latest retro sneaker releases and listening to vinyl. Occasionally, he also indulges in other non-hipster stuff, like hiking.

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Cheap plans on the Telstra network: stay connected for less

Telstra’s prices have gone up – is it time to switch?

• Best plan overall
• Best high data plan
• Telstra’s network
• Telstra MVNOs

Telstra has the largest mobile network in Australia, and it’s also the telco with the widest-reaching 5G network. Its coverage comes at a high cost though, with prices starting at AU$62 a month. We think that’s incredibly expensive, but this has been the case since Telstra increased the price of its mobile plans by as much as AU$6p/m on July 4, 2023.

Luckily, there’s a way you can get Telstra’s coverage for a cheaper price, and that’s by signing up to a Telstra mobile virtual network operator (MVNO). An MVNO is a mobile provider that doesn’t own the infrastructure it uses to provide mobile services to its customers. Instead, it leases the network of one of the major players and resells it to you – at a much cheaper price. Here, we’ll delve into the other Telstra network providers that can get you the same (or very similar) Telstra mobile coverage for less.

Best SIM-only plan on the Telstra network

Mate | 22GB data | No lock-in contract | AU$1 for first month (then AU$25p/m)

Mate is our recommendation for the best SIM-only plan on the Telstra network. Thanks to an excellent introductory offer, you’ll get your first month on this plan for just AU$1, before it increases to AU$25 a month ongoing. You’ll get 22GB a month, and any unused data will automatically roll over into the next month (up to 500GB). Use the promo code MATE1 .

Total minimum cost is AU$1 | Total cost for first year: AU$276 | Yearly cost after discount: AU$300

Best high data SIM-only plan on the Telstra network

Mate | 240GB data | No lock-in contract | AU$1 for first month (then AU$45p/m)

Mate is also our choice for a high data SIM-only plan using the Telstra network. This plan usually comes with 120GB a month, but you can currently get double data for your first six months. You’ll also pay just AU$1 for your first month on this plan, before the price reverts back to the standard AU$45 a month.

Total minimum cost is AU$1 | Total cost for first year: AU$496 | Yearly cost after discount: AU$540

Telstra’s mobile network

• Basic plan : 50GB for AU$62p/m
• Essential plan : 180GB for AU$72p/m
• Premium plan : 300GB for AU$95p/m

Telstra’s mobile plans are the most expensive in Australia, and as we’ve mentioned, its prices increased by up to AU$6p/m from July 4, 2023. Still, Telstra can be an appealing choice for many, and for some living in regional and rural areas of Australia, it may be the only choice that’ll provide them the coverage they need.

Other Telstra network providers

There’s at least 10 other providers which also offer full (or partial) access to Telstra’s mobile network, and most of them do so for a much cheaper price than Telstra. Here’s a breakdown of your alternatives for Telstra network mobile plans:

Boost Mobile

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• Uses full Telstra network

Boost Mobile is the only provider to offer full Telstra network coverage, and it’s a much cheaper alternative than going with Telstra directly. This provider, however, only offers prepaid mobile plans – some coming with a 28-day expiry while others have a 12-month expiry.

Most of Boost Mobile’s plans include full access to Telstra’s 5G network, but depending on your plan, you might have to contend with a download speed cap. The cheaper options tend to cap download speeds at 150Mbps, while a mid-range plan has capped download speeds at 250Mbps. On the most expensive plan, there’s no cap at all.

All of Boost Mobile’s 28-day expiry plans come with data rollover, provided you recharge before the expiry date. Boost Mobile’s plans include the basics of unlimited calls and texts to standard numbers in Australia, while some add inclusions such as unlimited calls to select countries, or included international minutes.

See more: Boost Mobile’s plans

• Uses parts of the Telstra network

Belong is owned by Telstra, but it’s a much cheaper alternative. Belong markets itself as Australia’s first carbon neutral telco, and it received certification by Climate Active in 2019. If you’re looking for a sustainable mobile provider, Belong is a good choice.

Each of Belong’s plans come with unlimited calls and texts to standard numbers in Australia, as well as 5G network access. Your download speeds are capped at 100Mbps on most plans, but the most expensive option caps speeds at 250Mbps.

We like that Belong’s mobile plans all come with unlimited data banking, which sets it apart from most other Telstra MVNOs that typically offer data banking up to 500GB.

See more: Belong’s plans

Woolworths Mobile

Unlike most other mobile providers on the Telstra network, Woolworths Mobile gives you the option of getting a new phone with your plan, though it currently only offers the Samsung Galaxy S23 .

If you don’t need a new phone, Woolworths Mobile offers SIM-only plans and prepaid plans, too. All plans come with unlimited calls and texts, and you can bank any of your unused data up to a maximum of 500GB. 5G access isn’t included as standard with Woolworths Mobile, but a free 5G trial is currently available on select plans.

An excellent perk of Woolworths Mobile is that it includes 10% off a grocery shop in store every month. That means if you were to get the cheapest plan at AU$25 a month, and you spend AU$250 on groceries in a month, the plan would essentially be free.

Numobile takes a fresh approach to mobile plans – along with SIM-only plans, it also offers refurbished mobiles on a plan, as well as subscriptions to brand-new devices such as the iPhone 14 . Currently, only iPhones are available from Numobile.  

Numobile’s subscription plans are essentially akin to renting the phone, and the lease period can last for 24 or 36 months. They’re SIM-free, so you’ve got the option of leasing the phone and getting your SIM plan from Numobile, or going with another telco entirely. After your subscription period has finished, you can choose to upgrade to a newer device.

If your main motivation to join Numbile is to save money, we recommend comparing the cost of Numobile’s subscription plans to those of other telcos such as Optus and Vodafone before signing up. While Numobile is almost always going to be cheaper than Telstra, you can sometimes find cheaper deals with Vodafone if it’s discounted its handsets.

See more: Numobile’s plans

You might know Superloop for its NBN plans, but the provider also offers mobile plans on the Telstra network. All of Superloop’s mobile plans are prepaid and renew every 30 days, which we consider much better than a 28-day cycle offered by some telcos.

You’ve got the option of bundling your internet with Superloop’s mobile plans, which will give you a AU$5 discount if you bundle your broadband with one mobile service. Before bundling your mobile and internet with any provider, we strongly recommend comparing the best NBN plans with the best SIM-only plans , to ensure you’re getting a genuinely good deal.

Like most other Telstra MVNOs, Superloop offers unlimited national calls and texts to standard numbers, and unused data banking up to 500GB.

See more: Superloop’s plans

Exetel is owned by Superloop, and their mobile plans are fairly similar. Like Superloop, all of Exetel’s mobile plans are prepaid and come with a 30-day expiry, with the option of auto-recharges available. 

We rate Exetel as one of the best NBN providers on the market, and it gives you the option of bundling your mobile and internet plans together. Before doing so, though, we recommend comparing plans to ensure you’re getting the best deal possible.

We’ve spotted Exetel offering double data deals on select mobile plans, so keep an eye out for these offers if you want to get more value for money out of an Exetel mobile plan.

See more: Exetel’s plans

Aldi Mobile

Aldi Mobile offers prepaid plans that come with a 30-day expiry. Its mobile plans come with unlimited data rollover, and in order to keep any of your unused data, you just need to recharge within 24 hours of expiry and choose a plan of equal or higher value. 

Aldi Mobile is unique in that it also offers family mobile plans. These plans offer shared data, and can include up to six different services on the same plan. So, if you’ve got a phone you’re happy with and you’re looking to save some money, it could be a great option using the Telstra network.

See more: Aldi Mobile’s plans

Mate offers mobile plans with parts of Telstra’s 4G and 5G network coverage, and thanks to its current offer, you can trial any plan for just AU$1 . That makes it a really appealing option if you’re looking to test out a cheaper plan on the Telstra network for the first time.

As with most other Telstra MVNOs, Mate has all your basics covered including unlimited talk and text to standard numbers in Australia, and data banking up to 500GB. Mate also offers NBN plans, and bundling your mobile and internet together will knock AU$10 off your monthly bill. As always, compare your options before bundling together services.

Aside from its excellent introductory offer, we love that Mate is Australian owned and offers an Australian-based support team. It’s also got a largely positive rating on Product Review , which is quite an impressive feat.

See more: Mate’s plans

More is an Australian-owned telco that’s part-owned by Commonwealth Bank. In fact, CommBank customers can get access to exclusive offers from More, such as discounted mobile and NBN plans.

It’s worth noting that most of More’s mobile plans cap your 4G download speeds at 100Mbps, while its most expensive plan caps speeds at 250Mbps for both 4G and 5G usage. Some of the telco’s mobile plans include a free 5G network trial.

You can bank up to 500GB of unused data on More’s mobile plans, and get the usual unlimited calls and texts to standard numbers in Australia. Some plans also include calls to selected countries.

See more: More’s plans

Tangerine is an Australian-owned telco offering much the same proposition as other providers on the Telstra network: unlimited standard calls and texts within Australia, data banking up to 500GB and a 5G network trial included with select plans.

Tangerine also caps the download speed on its 4G mobile plans at 100Mbps, while its most premium plan, which includes 5G network coverage, has downloads capped at 250Mbps.

See more: Tangerine’s plans

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Jasmine Gearie was previously an Ecommerce Editor at TechRadar Australia, with a primary focus on helping readers find the best mobile and NBN plans. During her time with TechRadar, she also reported on important telco news in Australia, and helped track down tech deals to help readers save money.

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Arizona business owner who exploited the American Indian Health Plan sentenced to over 5 years for AHCCCS fraud

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Date: Aug. 23, 2024

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Phoenix, AZ — Diana Marie Moore, of Mesa, was sentenced this week by United States District Judge Susan M. Brnovich to 66 months in prison, followed by three years of supervised release. Moore was also ordered to pay restitution to the Arizona Health Care Cost Containment System (AHCCCS) in the amount of $21,730,674.04. In addition, the Court ordered the forfeiture of four single-family homes owned by Moore as well as 117 other items, including seven luxury vehicles, designer apparel, luxury jewelry, and artwork. All the items were purchased by Moore using the proceeds of her fraud scheme. Moore pleaded guilty to Wire Fraud and Money Laundering on July 10, 2023.

Moore admitted that she owned two behavioral health counseling services, Harmony Family Services (HFS) and Harmony Family Services II (HFS II) and that she had also submitted the application for a third behavioral health counseling service, Logan Family Health, LLC (“LFH”). All three then applied to be medical providers for the Arizona Health Care Cost Containment System (AHCCCS), Arizona’s Medicaid agency- HFS applied in 2019, HFS II applied in 2020, and LFH applied in 2022. AHCCCS approved all three applications. At the time HFS and HFS II applied to AHCCCS, Moore failed to disclose her ownership interest in the other entity. Moore also failed to disclose her prior felony conviction, which was required to be disclosed on the AHCCCS application form.

Moore further admitted that she engaged in a fraudulent billing practice targeting AHCCCS and exploiting a program that enables Native Americans to seek behavioral health treatment without first obtaining a pre-payment review. Specifically, starting in January 2020, Moore began obtaining AHCCCS identification numbers for AHCCCS enrollees by paying other providers to transport AHCCCS enrollees to the HFS or HFS II facility for a single day, and then obtaining enrollees’ identification numbers once they arrived. Nearly all the AHCCCS enrollees billed for by Moore were members of the American Indian Health Plan. After these AHCCCS enrollees left the HFS or HFS II facility, Moore would submit bills to AHCCCS, which falsely claimed that HFS and HFS II continued providing services to those same enrollees for up to 90 days. Moore regularly claimed that HFS or HFS II provided counseling services to a given AHCCCS enrollee for eight or more hours each day, five days a week, for months in a row, even though Moore knew such services were not provided. In addition, Moore submitted claims to AHCCCS, which falsely claimed that HFS or HFS II provided services to certain AHCCCS Enrollees who were, in fact, deceased or imprisoned at the time Moore claimed to have provided services.

At the sentencing hearing, the Court noted the particular harm done to the Native American populations in Arizona as a result of this type of fraud.

“The American Indian Health Plan exists to help an underserved community surmount barriers to treatment,” said United States Attorney Gary Restaino. “Defendant misused this program, and the unique identification numbers generated by it, to benefit herself -- in some cases by billing for patients she never treated, and in other cases by falsely inflating the duration of treatment. Thanks to the Internal Revenue Service for its financial acumen in bringing defendant to justice, and to the AHCCCS Inspector General’s Office for its valuable assistance.”

“The sentencing of Diana Moore should be a reminder there are serious consequences to this type of criminal behavior,” said Carissa Messick, IRS CI Special Agent in Charge, Phoenix Field Office. “IRS CI methodically works to bring fraudsters to justice and restore confidence in our public programs.”

Internal Revenue Service Criminal Investigation conducted the investigation in this case. Assistant U.S. Attorney Aron Ketchel, District of Arizona, Phoenix, handled the prosecution.

CI is the criminal investigative arm of the IRS, responsible for conducting financial crime investigations, including tax fraud, narcotics trafficking, money-laundering, public corruption, healthcare fraud, identity theft and more. CI special agents are the only federal law enforcement agents with investigative jurisdiction over violations of the Internal Revenue Code, obtaining a more than a 90 percent federal conviction rate. The agency has 20 field offices located across the U.S. and 12 attaché posts abroad.

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Why I think now is an excellent time to buy Telstra shares

I'm calling this stock a solid buy right now.

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In my view, Telstra Group Ltd  ( ASX: TLS ) shares could be one of the best ASX  blue chip  options to own .

As the biggest telecommunications business in Australia, it has several advantages, including the ability to spend the most on mobile spectrum and offer customers the widest network coverage in the country. Its network covers around 1 million square kilometres, more than its closest competitor's.

The ASX telco share recently reported its FY24 result , which reaffirmed to me the attractiveness of Telstra shares and the strength of the business.

Below are my three favourite reasons for liking Telstra shares right now.

Growing subscribers and operating leverage

In FY24, the business increased its total mobile handheld users by 4.1%, or 562,000. That growth was for postpaid, prepaid, and wholesale customers.

The overall mobile average revenue per user (ARPU) grew by 2.7%, excluding a prepaid one-off product migration. ARPU for postpaid users grew due to consumer and business price rises, prepaid user ARPU growth occurred after a "plan refresh", and wholesale customers saw ARPU growth due to a change in the mix of plans.

In my opinion, more subscribers and a higher ARPU are a winning combination.

The mobile division saw total income growth of 5% to $10.7 billion and earnings before interest, tax, depreciation and amortisation (EBITDA) growth of 9% to $5 billion. It's a great sign when profit rises faster than revenue.

For the overall business, underlying total income rose 1% to $23.4 billion, underlying EBITDA grew 3.7% to $8.2 billion, and underlying net profit after tax (NPAT) grew 7.5% to $2.3 billion.

New subscribers are utilising the existing Telstra infrastructure, which boosts the profit margins because the infrastructure costs are being spread across more users.

Increasingly technological world

The world is becoming increasingly digital, and I don't think that's going to change any time soon, which should be good news for Telstra shares.

Developments like 5G, automated cars, VR, AI, data centres, 5G-powered home internet, and the internet of things benefit Telstra because they should increase demand for Telstra's services. Most of those developments are not cyclical, but I think they'll boost core demand significantly and create a new base for the business.

According to Telstra, over the five years ending FY24, network traffic on Telstra's mobile network has increased by approximately 3.5x and continues to grow by 20% per annum. This growing demand helped Telstra justify another price increase for mobile customers.

Rising dividend

If Telstra continues its dividend growth streak, lo ng-term shareholders can benefit from capital growth over time and a rising cash payout each year. In FY24, the annual dividend was increased by 5.9% to 18 cents per share.

It's rewarding to own Telstra shares and receive passive income for no work each year.

At the current Telstra share price, it offers a grossed-up dividend yield of 6.4%. This could be a solid cash return as investors remain patient for higher share prices.

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By Jim Tankersley

Jim Tankersley has covered economic policy in presidential elections since 2004.

Vice President Kamala Harris and former President Donald J. Trump flew to North Carolina this week to deliver what were billed as major speeches on the economy. Neither laid out a comprehensive policy plan — not Ms. Harris in her half-hour focus on housing, groceries and prescription drugs, nor Mr. Trump in 80 minutes of sprinkling various proposals among musings about dangerous immigrants.

But in their own ways, both candidates sent voters clear and important messages about their economic visions. Each embraced a vision of a powerful federal government, using its muscle to intervene in markets in pursuit of a stronger and more prosperous economy.

They just disagreed, almost entirely, on when and how that power should be used.

In Raleigh on Friday, Ms. Harris began to put her own stamp on the brand of progressive economics that has come to dominate Democratic politics over the last decade. That economic thinking embraces the idea that the federal government must act aggressively to foster competition and correct distortions in private markets.

The approach seeks large tax increases on corporations and high earners, to fund assistance for low-income and middle-class workers who are struggling to build wealth for themselves and their children. At the same time, it provides big tax breaks to companies engaged in what Ms. Harris and other progressives see as delivering great economic benefit — like manufacturing technologies needed to fight global warming , or building affordable housing.

That philosophy animated the policy agenda that Ms. Harris unveiled on Friday. She pledged to send up to $25,000 in down-payment assistance to every first-time home buyer over four years, while directing $40 billion to construction companies that build starter homes. She said she would permanently reinstate an expanded child tax credit that President Biden temporarily established with his 2021 stimulus law, while offering even more assistance to parents of newborns.

She called for a federal ban on corporate price gouging on groceries and for new federal enforcement tools to punish companies that unfairly push up food prices. “My plan will include new penalties for opportunistic companies that exploit crises and break the rules,” she said, adding: “We will help the food industry become more competitive, because I believe competition is the lifeblood of our economy.”

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