research paper on store management

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First page of “Retail store operations: Literature review and research directions”

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Retail store operations: Literature review and research directions

2017, European Journal of Operational Research

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We describe a methodology by which a retailer can identify action steps that are likely to increase sales and customer satisfaction and demonstrate the methodology using proprietary data from a large retailer with over 500 stores. We use monthly store-level data on a number of operational variables including in-stock rate, store staffing level as measured by payroll and store employee

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