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Dissertation-Msc Strategic Management
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─ There is a general acceptance that Knowledge Management Systems (KMS) are a primary source of value and have taken a center stage in the definition, operation and performance of most business organisations. However, their use within the manufacturing sector in developing countries remains inconsistent. This article investigated the role of KMS in enhancing the export performance of firms operating within the manufacturing sector in Zimbabwe. The study used a quantitative approach in which a survey questionnaire was distributed to 555 managers drawn from 185 manufacturing firms based in Harare. Data analyses involved the use of descriptive statistics, Spearman correlations and regression analysis. The results of the study showed that combined IT/social driven KMS exerted the greatest impact on export performance. The availability of both information technology centered and social centered KMS influences export performance by improving the firm's export strategy, export commitment, export orientation, export growth, export sales, export profits and export market share.
The value and importance of knowledge, as seen by numerous organizations today, play a crucial role in the current ever-challenging and aggressive business environment. As a result, businesses that aspire and strive to be labelled as being successful and competitive need to seek and find better ways to improve their firms’ performance. Hence, Knowledge Management (KM), which is viewed as a source of sustainable competitive advantage, has attracted the attention of various companies all over the business world, including Small and Medium-Size Enterprises (SMEs) Managing knowledge is a critical capability for small to medium‐sized enterprises (SMEs) to master because it helps them leverage their most critical resource. Organizational knowledge is the most salient resource at the disposal of SMEs in terms of availability, access, and depth. Successful SMEs are those who can leverage their knowledge in an effective and efficient manner, This study focused on the Knowledge Management in Small and Medium sized organization focusing why SMEs need to know about knowledge management (KM) in their organizations and factors and benefits of practicing KM by small and med
Zenodo (CERN European Organization for Nuclear Research), 2023
There has been extensive research on how information communication technology (ICTM) management competencies might increase operational effectiveness. This study examined the impact of management ICT on the internal operations of a business, blending resource-based view (RBV) and dynamic capabilities theory (DCT) perspectives. The analyses in the study cover ICT support for management decision-making abilities on Harare's manufacturing operational firms' performance (OPF). Sustainable competitive advantage (SCA) is a mediator in the research model to enhance the firm's performance-data from 201 managers employed by the manufacturing firm informed the findings. The research hypotheses were tested using structural equation modelling (SEM) that was analysed using SPSS version 24 and AMOS version 21. The results reveal that investment in ICT should be linked to firms' core competencies to maximise firms' value. The results also indicate that effective management of ICT significantly impacts business performance by helping firms achieve sustainable competitive advantage. The study contributes to the literature by combining the RBV and DCT perspectives to explore the impact of ICT competencies on manufacturing firms' performance. The paper recommends that manufacturing firms in Zimbabwe invest more in information communication technology to compete effectively in global markets.
Knowledge is identified as a very important component of organization core competency. It reduces the amount of time spent in looking for the information and subject matter expertise. The Knowledge management can extract the employee knowledge and convert it into organization's knowledge for future benefit of the organization. Organizational knowledge is the sum and product of individual knowledge. The employee opinion on knowledge management system (KMS) practices tools and processes in a bank is highly needed to understand the challenges in implementation of it in the bank and to develop strategies for the strengthening the KMS in banks. This article focuses the employee opinion on importance, awareness, strategy, infrastructure, technology, resources, practices, constraints on KMS in a private sector commercial bank, ICICI bank. Through survey research and factor analysis the determinants of the KMS in banks are obtained as knowledge development factor, technological factor, knowledge resource factor, knowledge management initiative factor and HR practices factor. Using the regression analysis the relationship between the general opinion of employees in the bank on KMS and the determinants of KMS implementation is studied. The employee perception towards constraints on effective implementation of KMS and suggestions for strengthening the KMS in the bank are also discussed. Through the study it is observed that all determinants have a positive impact on participation of employee in the KMS implementation in the bank. This study provides the Indian commercial banks a bench mark for effective and efficient implementation of KMS.
The positive impact of KM in organizations has been well studied and documented. Public organizations in developing countries should take full advantage of this concept to increase efficiency and effectiveness of their services. Study design/methodology/approach: With the research, we will provide guidelines for an acceptable KM policy that mobilizes organizational knowledge made up of knowledge resources in the public service in Nigeria. We will investigate the role of e-government, because of huge government investments in ICT, and what will contribute to progress towards the implementation of KM practices and procedures within the public organization. Findings: As a case study, we take the TetFund, who connect 177 government run tertiary institutions. With survey, followed by statistical methods we get the results about the interactions of various KM metrices. Originality/value: On the basis of findings, we will provide the adequate recommendations about KM framework adoptable to the public service in Nigeria that would improve performance of the TetFund.
Journal of Knowledge Management, 2012
This research identifies and establishes the most common and persistent obstacles faced by organisations in the development and implementation of knowledge management (KM) strategies, and strategic benefits that are realised. This study discloses a conundrum in the pattern in the maturity level of the KM initiative and simultaneous obstacles faced by the organisation at these maturity levels. This paper provides a background to the study, analysis of survey results, discussion and conclusion. Survey responses indicate both major themes and those that are lesser reported. The most common and ubiquitous challenge an organisation faces in the present time is the widespread lack of understanding of what KM is. Of only slightly lesser importance to that are obstacles within the organisational culture to effective implementation of KM, 'commitment to cause' and absence of formalised knowledge processes are major themes. Discussion further sheds light on the strategic benefits realised and attributed to KM. This research study findings may guide in examining theory and practice in the preparation and implementation of knowledge management initiatives.
This paper aims to examine the views of the global knowledge management (KM) community on the research area of KM and business performance and identify key future research themes. An interview study spanning 222 informants in 38 countries was launched to collect data on KM expert views concerning the future research needs of the KM field. The value contribution of KM requires more research despite experts agreeing on the complexities involved in solving this challenge. Further research areas identified were related to the influence of KM to support business strategy, intellectual capital, decision-making, knowledge sharing, organizational learning, innovation performance, productivity and competitive advantage. The sample is dominated by European-based KM experts and the self-selecting sampling approach that was used by relying on the networks of each partner could have biased the structure of this sample. The recognition of the complexity to demonstrate the value contribution of KM...
Knowledge management (KM) has been cited as a strategic asset and a source of competitive advantage for organisations. While the issues of KM have been widely discussed by many researchers, there is a paucity of studies pertaining to the role of KM in enhancing organisational performance, especially in the banking sector. The focus of this research was to investigate the role of KM in enhancing organisational performance in selected banks of South Africa. The objective was to find out how knowledge was identified, captured, organised and retained in order to enhance performance of the banks. There is uncertainty about whether the use of KM could partly solve the banks" approaches to improving their quality of service to their communities in the modern information environment. Though KM has been implemented in commercial and business environments towards operational advantages and financial gains, KM survival principles and tools might help South African banks improve performance and fulfil their mandate. Knowledge, when properly managed, can significantly enhance an organisation"s performance. The research design that was used in this study was an embedded case study design. Quantitative data were collected from a sample of middle level managers with the aid of a survey whilst interviews and document analysis were used to collect qualitative data. The findings of this study indicated that KM concepts were not universally understood at selected banks. The findings showed that collaboration between banks and the communities in creating a meaningful and relevant knowledge environment was essential for the survival of organisations. The banking industry practices were not deliberately based on KM but the study established that they were amenable to KM practices. The recommendation was to perform a knowledge inventory which could help develop appropriate institution-wide policies and practices for proper and well-organised methods of integrating work processes, collaborating and sharing (including the efficient use of knowledge technology platforms), and developing an enabling institutional culture.
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