911 dispatcher description for resume

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911 Dispatcher Resume Examples

Are you interested in becoming a 911 dispatcher? Writing an effective resume can be the first step to obtaining a rewarding career in the field of emergency services. It is essential to include the necessary skills and experience that are needed to succeed as a 911 dispatcher. This blog post will provide a guide on how to create a standout resume for a career in 911 dispatching. Additionally, it will provide examples of resumes that have been written for 911 dispatchers so that you can have an idea of what to include on your resume.

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911 Dispatcher

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

I am an experienced 911 dispatcher with a strong background in dealing with emergency services, providing support to police and fire departments, and responding to caller inquiries. I have extensive knowledge of emergency protocols and have the necessary skills to provide assistance in high- pressure situations. My communication and problem- solving abilities have enabled me to make efficient decisions in the course of my duties, and I have a proven ability to stay calm and collected under pressure.

Core Skills :

• Strong communication skills
• Ability to work under pressure
• Emergency response protocols
• Problem- solving skills
• Dispatching experience
• Familiarity with computer software

Professional Experience :

911 Dispatcher, ABC Company

• Effectively responded to 911 calls, resolved customer service inquiries, and dispatched services
• Developed effective resolutions to emergency situations and provided assistance to police and fire departments
• Utilized problem- solving skills to assess emergency situations and provide solutions
• Monitored call progress and coordinated with emergency services for optimal response time
• Processed paperwork, recorded calls, and maintained accurate records of dispatched services

Education :

Associate of Applied Science in Emergency Services – ABC University, 2021

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911 Dispatcher Resume with No Experience

Recent college graduate looking to use organizational and problem- solving skills to become an effective 911 Dispatcher. Highly motivated and eager to learn, with excellent interpersonal and communication skills.

• Excellent written and verbal communication
• Ability to remain calm and collected in high- pressure situations
• Knowledge of relevant software and computer systems
• Organizational and problem- solving ability
• Ability to multitask and prioritize tasks
• Knowledge of emergency response procedures
• Attention to detail and accuracy

Responsibilities

• Taking incoming emergency calls and determining the appropriate response
• Dispatching emergency personnel and vehicles to the scene of an emergency
• Tracking emergency vehicles and personnel in order to provide updates to responding personnel
• Maintaining contact with supervisors and other personnel in order to coordinate emergency responses
• Providing callers with medical and other emergency advice
• Gathering and recording data related to emergency calls
• Retrieving and relaying relevant information to emergency personnel
• Assisting with administrative tasks as needed

Experience 0 Years

Level Junior

Education Bachelor’s

911 Dispatcher Resume with 2 Years of Experience

Highly organized and detail- oriented 911 dispatcher with two years of experience responding to emergency calls in a fast- paced environment. Possess excellent communication and problem- solving skills to provide assistance and coordinate with other emergency personnel. Able to remain calm under pressure in high- stress situations and multitask effectively.

• Crisis management
• Emergency protocol
• Event coordination
• Computer literacy
• Problem solving
• Customer service
• Interpersonal communication

Responsibilities :

• Responsible for receiving, analyzing, and responding to emergency calls from the public.
• Coordinating and dispatching the appropriate response personnel and managing the personnel’s arrival and departure.
• Maintaining contact with field units to ensure safety and effectiveness of response.
• Monitoring multiple radio and telephone channels and responding to inquiries or requests for assistance.
• Providing direction and instructions to callers in order to assess their situation and provide the appropriate response.
• Inputting data into computer systems in order to track and monitor calls.
• Documenting all calls and events in detail.
• Keeping up to date on local laws, ordinances, and geographical information.
• Resolving customer service issues and following up with callers.

Experience 2+ Years

911 Dispatcher Resume with 5 Years of Experience

Highly organized and detail- oriented 911 Dispatcher with 5 years of experience in emergency and non- emergency response. Skilled in providing prompt and courteous service while maintaining a professional demeanor when handling stressful situations. Proven ability to effectively prioritize and manage multiple tasks in a fast- paced environment.

• Emergency Response
• Multi- tasking
• Communication
• Problem Solving
• Customer Service
• Respond to emergency and non- emergency calls, accurately assess the situation, and dispatch appropriate services in a timely manner.
• Maintain contact with field units to ensure safety and follow up until the situation is resolved.
• Provide medical advice to callers while they wait for emergency medical services.
• Complete logs, records, and other paperwork necessary for dispatching services.
• Monitor and track field units to ensure rapid response times and proper notifications.
• Provide customer service by answering questions, providing information, and addressing complaints.
• Maintain an updated database of personnel, equipment, and resources.

Experience 5+ Years

Level Senior

911 Dispatcher Resume with 7 Years of Experience

Dedicated 911 dispatcher with 7 years of experience in emergency medical and police dispatching. Demonstrated history of working collaboratively with emergency response personnel to ensure the safety of the public. Highly skilled in emergency protocol, multi- tasking and adapting to different situations. Possesses excellent communication and problem- solving skills.

• Emergency Protocol
• Multi- tasker
• Excellent Communicator
• Problem- solver
• Excellent Customer Service
• Strong Computer Skills
• Receiving emergency calls and dispatching first responders as necessary
• Determining the nature and location of the emergency
• Providing callers with medical advice and pre- arrival instructions
• Maintaining accurate records of calls and dispatches
• Monitoring radio waves and keeping track of response teams
• Assisting with investigations and issuing criminal or civil warrants
• Updating databases with the latest emergency contact information

Experience 7+ Years

911 Dispatcher Resume with 10 Years of Experience

Highly skilled 911 Dispatcher with 10 years of experience providing emergency communication services to the public. Expert in providing rapid response to emergency calls and dispatching responders. Skilled in gathering information quickly and accurately to ensure responders are prepared. Adept at maintaining professional composure in high- pressure situations and handling multiple calls simultaneously.

• Emergency call taking and dispatching
• Decision- making under pressure
• Problem- solving
• Excellent communication skills
• Highly organized
• Handle incoming 911 calls and dispatch first responders in an efficient manner.
• Gather pertinent information from callers, including location and type of emergency.
• Verify caller’s information to ensure accuracy of response.
• Determine the appropriate response team and provide necessary information.
• Monitor radio channels and dispatch necessary personnel to active calls.
• Provide calm and reassuring support to distressed callers.
• Update call logs and maintain detailed records of all calls.
• Maintain a professional and empathetic manner towards callers.
• Follow all safety protocols and ensure compliance with regulations.
• Perform administrative duties, such as data entry, report filing and equipment maintenance.

Experience 10+ Years

Level Senior Manager

Education Master’s

911 Dispatcher Resume with 15 Years of Experience

Accomplished 911 Dispatcher with 15 years of experience in public safety communication. Experienced in a variety of roles and call types including public safety, emergency response, and incident management. Skilled in developing strong working relationships with police, fire, and other emergency services personnel. Focused on providing quality customer service to ensure timely response to emergency calls while demonstrating excellent communication and problem solving skills.

• Strong knowledge of public safety communication systems
• Excellent customer service skills
• Ability to de- escalate stressful situations
• Proficient with Microsoft Office suite
• Knowledge of emergency response protocols
• Ability to multi- task and prioritize calls
• Managed dispatch of police, fire, and medical personnel to emergency calls
• Responded to 911 calls and directed emergency personnel and equipment to proper locations
• Decreased response times for emergency incidents by utilizing effective communication skills
• Developed and maintained close working relationships with police, fire, and emergency personnel
• Provided exceptional customer service to ensure timely response to emergency calls
• Maintained accurate records and logs of all calls and emergency incidents
• Trained other dispatchers on 911 protocols and procedures

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

What should be included in a 911 Dispatcher resume?

If you are looking to become a 911 dispatcher, then you need to have a strong resume that will make you stand out from other candidates. A 911 dispatcher resume should include the following:

• Professional Summary: Include a brief summary that highlights your qualifications and experience.
• Education: List any relevant educational qualifications and certifications.
• Work Experience: List your past 911 dispatcher positions and any other related experience.
• Skills: Highlight your specific skills and abilities that are applicable to the job.
• Communication Skills: Emphasize your excellent communication skills, both verbal and written.
• Call Handling: Showcase your ability to handle high-stress and emergency calls.
• Problem Solving: Display your problem-solving abilities and ability to think on your feet.
• Conflict Resolution: Demonstrate your ability to remain calm and professional in difficult situations.
• Technology Proficiency: Showcase your extensive knowledge of dispatch technology and software.
• Certifications & Licenses: Include any certifications or licenses you possess related to the job.
• Language Proficiency: Include any languages you may be proficient in, if applicable.
• Training: List any training or courses related to the position that you have completed.
• Professional References: Provide at least three professional references that can speak to your qualifications and experience.

What is a good summary for a 911 Dispatcher resume?

A 911 dispatcher resume should begin with a summary that succinctly outlines the key skills, qualifications, and experience of the job seeker. It should include a range of abilities, such as excellent communication skills, multitasking, problem-solving, and the ability to remain calm and professional in difficult situations. It should also have a brief overview of the job seeker’s relevant experience, including any certifications or training that are necessary for the position. Finally, the summary should note the job seeker’s commitment to providing quality service and assistance to those who need it most. With this summary, the job seeker should be well-positioned to make a strong first impression and progress their resume to the next stage of the hiring process.

What is a good objective for a 911 Dispatcher resume?

The job of a 911 dispatcher is highly important and demanding. It requires an individual to be able to remain calm and collected under pressure, while also being able to multi-task and prioritize calls quickly and efficiently. As such, when crafting a resume for this type of job, having a strong objective statement is critical for conveying to a hiring manager that you have the necessary qualifications and skills for the job.

In order to have a successful 911 dispatcher resume objective, the statement should be succinct and to the point, and it should demonstrate to the hiring manager why you are the ideal candidate for the position. Here are some ideas for creating a great objective statement:

• To leverage my previous experience in public safety as a 911 dispatcher, combined with my excellent problem solving, communication, and multitasking skills, in order to provide top-notch emergency services to the citizens of [city].
• Seeking a position as a 911 dispatcher, with an emphasis on providing superior emergency services, utilizing my strong organizational, communication and customer service skills.
• Ambitious professional with the desire to support the community as a 911 dispatcher, utilizing five years of experience in public safety and excellent communication and multitasking skills.

By emphasizing your qualifications and skills in a concise manner, you can make a positive impression on the hiring manager and increase your chances of landing the job. Crafting a strong resume objective can be the difference between you getting a callback for an interview or it getting lost in the pile.

How do you list 911 Dispatcher skills on a resume?

When preparing a resume for a 911 Dispatcher position, it is important to emphasize your skills and experience that are most relevant to the job and match the requirements of the employer. Your resume should demonstrate your ability to effectively handle and prioritize high-pressure calls, as well as your knowledge of applicable laws and regulations.

The following are some important skills to include when listing 911 Dispatcher skills on a resume:

• Exceptional communication and listening skills: As a 911 Dispatcher, you must be able to effectively communicate and listen to callers in order to obtain all of the necessary information.
• Critical thinking and problem-solving skills: You must be able to quickly analyze the situation and make decisions in a fast-paced environment.
• Strong organizational and multitasking skills: You must be able to effectively manage multiple tasks and prioritize calls.
• Stress management skills: As a 911 Dispatcher you will be handling high-pressure calls, so it is important to be able to remain calm and composed during stressful situations.
• Knowledge of applicable laws and regulations: You must have a thorough understanding of local and state laws and regulations pertaining to emergency services.
• Computer proficiency: You must be knowledgeable in the use of the computer system and other software used by the dispatch center.

Including these skills on your resume will demonstrate to potential employers that you are a qualified candidate for the position. Be sure to provide specific examples of how you have used these skills in previous jobs or other experiences.

What skills should I put on my resume for 911 Dispatcher?

When writing a resume for a 911 dispatcher role, there are certain skills that you should highlight in order to increase your chances of being hired. Here are some of the key skills that should be included in your resume:

• Excellent communication and listening skills: As a 911 dispatcher, you need to be able to communicate clearly with callers in order to provide them with the help they need. You must also have good listening skills in order to be able to understand what the caller is saying and provide them with the appropriate response.
• Strong decision-making abilities: You need to be able to quickly assess a situation and make decisions about the best course of action to take. You need to be able to make quick, accurate decisions and act on them quickly.
• Advanced problem-solving skills: You must be able to think on your feet and come up with creative solutions to complex problems. You should be able to analyze the situation and come up with the best solution to the problem.
• Knowledge of emergency procedures: You must be familiar with the different emergency procedures that are necessary to provide the best response to each emergency call. You must also know how to properly document emergency calls and maintain accurate records.
• Ability to work under pressure: As a 911 dispatcher, you will be dealing with a lot of pressure and stress. You must be able to remain calm and focused in order to provide the best response to each call.

By highlighting these key skills on your resume, you will be able to demonstrate to potential employers that you are the ideal candidate for the job.

Key takeaways for an 911 Dispatcher resume

Writing a resume for a 911 dispatcher position can be a challenge given the amount of experience and specialized skills required for the job. However, there are a few key takeaways you should keep in mind to make sure your resume is successful.

First and foremost, highlight your experience with emergency response systems and protocols. This includes any training in handling high-stress situations, understanding emergency codes, and effectively managing communication between multiple parties. Make sure to include any relevant certifications you have received, as this will demonstrate your level of expertise and commitment to the job.

Second, emphasize your communication and interpersonal skills. As a 911 dispatcher, you will be responsible for communicating with callers in an efficient and empathetic manner. Make sure to focus on your ability to listen carefully, give instructions clearly, and remain calm under pressure.

Third, demonstrate your familiarity with the latest technology used in 911 dispatching. Include any knowledge of computer aided dispatch (CAD) systems, radio systems, and mapping systems. Provide concrete examples of how you have used technology to manage situations, and list any software programs you are familiar with.

Finally, outline your certifications and experience in areas such as management, customer service, and first aid. These skills will be essential to your success in the role, and should be included in your resume.

By following these key takeaways, you can create a resume that will clearly demonstrate your qualifications for the role of 911 dispatcher.

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• • Fielded over 10,000 emergency calls in a year with a 98% accuracy rate.
• • Trained 15 new dispatchers, resulting in improved call handling and overall service levels.
• • Implemented a new call-logging system which resulted in 20% more efficient data retrieval.
• • Raised customer satisfaction by 25% within a span of 6 months.
• • Handled over 70 calls daily, resolving healthcare queries and connecting callers with appropriate medical professionals.
• • Initiated outbound customer service campaign, reaching out to 500+ customers.
• • Recipient of 'Agent of the Year' award for exceptional customer service in 2012.
• • Managed an average of 80 calls in a day, providing detailed product information and solutions.
• • Key player in a project aimed at improving call center efficiency boosting team productivity by 15%.

10 Emergency Dispatcher Resume Examples & Guide for 2024

An emergency dispatcher plays a crucial role in coordinating emergency response and ensuring that help reaches those in need promptly. When crafting your resume, highlight your experience in crisis communication, familiarity with emergency protocols, and proficiency in using dispatch software. Consider adding abilities such as multitasking under pressure and strong problem-solving skills to demonstrate your effectiveness in high-stress situations. Additionally, emphasize your commitment to public safety and your ability to work collaboratively with first responders to illustrate the impact you bring to the role.

All resume examples in this guide

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Resume Guide

Formatting the layout of your emergency dispatcher resume: design, length, and more, detailing your relevant experience on your emergency dispatcher resume, essential emergency dispatcher resume skills.

How to properly list your resume's education and certifications

Summary or objective: maximizing the impact of the top third of your resume

Additional sections to elevate your emergency dispatcher resume, key takeaways.

Emergency dispatchers may struggle to effectively quantify and showcase their critical role in handling crisis situations on their resumes. Our guide can help by providing actionable strategies for articulating these complex experiences in a concise manner, offering examples of performance metrics, and suggesting powerful keywords that capture their essential skills and accomplishments.

Dive into this guide to uncover:

• Top-tier emergency dispatcher resume samples that have successfully landed candidates in leading companies.
• Strategies to direct recruiters' focus towards your standout experiences, notable achievements, and pivotal skills.
• Guidance on crafting resume sections that align closely with the vast majority of job specifications.
• Insights on harmonizing your emergency dispatcher technical prowess with your distinct personality, setting you apart from the competition.

Recommended reads:

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• Entry-Level Police Officer resume

When it comes to the format of your emergency dispatcher resume , you've plenty of opportunities to get creative. But, as a general rule of thumb, there are four simple steps you could integrate into your resume layout.

• If you have plenty of experience, you'd like to showcase, invest in the reverse-chronological resume format . This format focuses on your latest experience items and skills you've learned during your relevant (and recent) jobs.
• Don't go over the two-page limit, when creating your professional emergency dispatcher resume. Curate within it mainly experience and skills that are relevant to the job.
• Make sure your emergency dispatcher resume header includes all of your valid contact information. You could also opt to display your professional portfolio or LinkedIn profile.
• Submit or send out your emergency dispatcher resume as a PDF, so you won't lose its layout and design.

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Make sure your resume is ATS compliant and catches the recruiters' attention by tailoring your experience to the specific job requirements. Quantify and highlight why you're the best candidate for the role on the first page of your resume.

Don't forget to include these six sections on your emergency dispatcher resume:

• A header for your contact details and a summary that highlight your alignment with the emergency dispatcher job you're applying for
• An experience section that explains how you apply your technical and personal skills to deliver successful results
• A skills section that further highlights how your profile matches the job requirements
• An education section that provides your academic background
• An achievements' section that mentions any career highlights that may be impressive, or that you might have missed so far in other resume sections

What recruiters want to see on your resume:

• Relevant Experience : Prior experience in dispatch, crisis management, or similar roles demonstrating familiarity with the demands of the job.
• Communication Skills : Ability to effectively listen, understand, and relay critical information precisely and quickly.
• Problem-Solving Abilities : Capacity to think critically, assess situations rapidly, and make informed decisions under pressure.
• Technical Proficiency : Knowledge of dispatch software, telecommunication systems, and GPS/routing technology.
• Stress Management : Evidence of handling high-stress situations professionally and maintaining composure during emergencies.
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• How to Use Resume Lines

Showcase your credibility in the resume experience section. For an effective emergency dispatcher resume:

• Highlight measurable achievements.
• Scan the job advert for keywords and integrate them throughout your experience section.
• Emphasize your technical proficiencies and how you've applied them in various roles.
• Keep it simple: mention your responsibility, relevant skills, and the outcomes.
• Use this section to convey your unique value, soft skills, feedback received, and the type of company culture you thrive in.

Top professionals ensure their experience section offers a captivating look at their expertise. Check out our sample emergency dispatcher resumes for guidance.

• Managed emergency calls for a busy metropolitan area, ensuring accurate and timely dispatch of emergency services.
• Coordinated with law enforcement agencies and fire departments to provide critical information during high-stress situations.
• Utilized computer-aided dispatch (CAD) systems to prioritize and assign emergency resources effectively.
• Trained new dispatchers on protocols and procedures, resulting in improved response times and customer satisfaction.
• Developed and maintained detailed logs of all emergency calls and responses for future reference and analysis.
• Responded to emergency calls, gathering essential details to determine appropriate response and dispatching necessary resources promptly.
• Collaborated with medical personnel to provide pre-arrival instructions to callers, assisting in life-saving measures.
• Operated two-way radio systems, maintaining clear and concise communication with field units and other emergency services.
• Assisted in the implementation of a new computer-aided dispatch (CAD) system, streamlining operations and improving efficiency.
• Participated in regular training exercises to enhance emergency response skills and stay up-to-date with evolving protocols.
• Received emergency calls from the public, accurately assessing the situation and dispatching appropriate emergency personnel.
• Maintained constant communication with field units, providing real-time updates and assistance as needed.
• Coordinated with neighboring counties to provide mutual aid during large-scale emergencies, ensuring efficient resource allocation.
• Implemented a new incident tracking system, resulting in improved documentation and information sharing among emergency response teams.
• Assisted in the development of standard operating procedures (SOPs) for emergency dispatch, enhancing overall operational effectiveness.
• Managed high-volume emergency call center, overseeing a team of dispatchers and ensuring smooth operations 24/7.
• Implemented a geolocation software system, enabling faster identification of caller locations and expediting emergency response times.
• Collaborated with emergency medical services to develop a triage protocol, maximizing the efficiency of resource allocation during mass casualty incidents.
• Led cross-departmental training sessions on crisis communications, improving interagency coordination during complex emergency situations.
• Utilized data analytics tools to analyze call patterns and identify areas for process improvement, resulting in a 15% reduction in average response time.
• Handled emergency calls for a diverse urban area, demonstrating calmness and empathy while gathering critical information from distressed callers.
• Coordinated helicopter medevac services, ensuring prompt transport of critically injured patients to specialized medical facilities.
• Assisted in the implementation of a new text-to-911 system, expanding accessibility for individuals with speech or hearing impairments.
• Collaborated with law enforcement agencies to provide real-time intelligence during ongoing incidents, facilitating informed decision-making.
• Received commendation for exceptional performance during a major natural disaster, effectively managing high call volumes and prioritizing response efforts.
• Supervised a team of emergency dispatchers, ensuring adherence to established protocols and maintaining a high level of professionalism.
• Developed and implemented a quality assurance program, conducting regular reviews of recorded calls to identify areas for improvement.
• Collaborated with IT department to upgrade computer-aided dispatch (CAD) software, enhancing system functionality and data accuracy.
• Provided on-the-job training and mentoring to new dispatchers, fostering a cohesive and efficient work environment.
• Coordinated with regional emergency management agencies to develop contingency plans for large-scale events, ensuring effective response and crowd control measures.
• Managed the integration of new technology systems into the emergency dispatch center, increasing operational efficiency and reducing response times.
• Coordinated with multiple agencies during multi-jurisdictional incidents, facilitating seamless communication and resource sharing.
• Developed and implemented a comprehensive training program for emergency call takers, improving their ability to gather critical information quickly.
• Led the transition to a cloud-based computer-aided dispatch (CAD) system, resulting in enhanced data accessibility and system reliability.
• Received recognition for outstanding performance during a hostage situation, effectively coordinating law enforcement response and ensuring a safe resolution.
• Provided emergency medical dispatch (EMD) services, guiding callers through life-saving procedures such as CPR and childbirth delivery.
• Collaborated with healthcare professionals to develop and update emergency medical protocols, ensuring accurate and consistent pre-arrival instructions.
• Assisted in the implementation of a new digital radio system, improving communication clarity and reducing response time delays.
• Coordinated with neighboring counties during major incidents, assisting with resource allocation and mutual aid requests.
• Received commendation for exceptional teamwork and professionalism during a complex multi-agency response to a large-scale industrial fire.
• Managed a team of emergency dispatchers, providing guidance and support in handling high-stress emergency situations.
• Implemented a real-time incident mapping system, allowing for better visualization of emergency incidents and facilitating efficient resource allocation.
• Collaborated with public safety agencies to develop and conduct active shooter training exercises, enhancing preparedness and response capabilities.
• Led the adoption of Next Generation 911 (NG911) technology, enabling the receipt of multimedia emergency communications for improved situational awareness.
• Successfully resolved a critical system outage during a major storm, ensuring uninterrupted emergency services and minimizing impact on the community.
• Responded to emergency calls during high-demand periods, managing multiple incidents simultaneously and allocating resources based on priority.
• Coordinated with air ambulance services to facilitate rapid medical evacuations from remote areas, ensuring timely access to specialized care.
• Developed and delivered training programs on stress management and resilience for dispatchers, promoting mental well-being and reducing burnout rates.
• Implemented a mobile app for field units to provide real-time incident updates, improving situational awareness and coordination.
• Received commendation for outstanding performance and dedication during a prolonged natural disaster response, playing a key role in saving lives and minimizing property damage.

Quantifying impact on your resume

• Add the number of emergency calls you've handled per shift or month, showing your ability to manage high-stress situations efficiently.
• Include the percentage of calls that resulted in successful emergency resolution, demonstrating your problem-solving and decision-making skills.
• List the number of years or months of experience you have using dispatching software and tools, indicating proficiency and technical expertise.
• Mention any reductions in response times during your tenure (in percentages), reflecting your contribution to operational efficiency.
• Report the number of cross-functional teams or departments you've collaborated with, illustrating your team-playing and communication skills.
• Specify how many different types of emergencies (fire, medical, police) you're trained to handle - this portrays versatility and broad knowledge.
• Provide the average caller satisfaction rating you received if available, as this quantifies your customer service excellence.
• Detail the amount of training hours you've completed in relevant areas, which indicates commitment to continuous learning and professional development.

Tips for emergency dispatcher newcomers launching their careers

Lacking extensive experience for that emergency dispatcher role? No worries.

Sometimes, hiring managers go for the unexpected candidate when they see potential.

Here's how to convince them you're the right fit:

• Opt for the functional skill-based or hybrid formats to highlight your unique professional value.
• Always tailor your emergency dispatcher resume to emphasize the most critical requirements, usually listed at the top of the job ad.
• Compensate for limited experience with other relevant sections like achievements, projects, and research.
• In your emergency dispatcher resume objective, pinpoint both your achievements and how you envision your role in the position.
• Can I Leave a Job I was Fired From Off my Resume
• Resume Without Work Experience

Use the SOAR (Situation - Action - Results) method for each of your emergency dispatcher experience bullets. Reflect on specific challenges you've addressed, the actions you took, and the outcomes. This approach also preps you for potential interview questions.

When recruiters review emergency dispatcher resumes, they're looking for a mix of technical know-how and personal attributes.

Technical skills demonstrate your proficiency in specific tools or tasks. They indicate if you're ready to jump into the role or if you'll need extensive training.

On the other hand, soft skills reflect your interpersonal abilities. They show how you'll fit into a team or company culture.

To effectively present these skills on your resume:

• Design a skills section that highlights both your technical and interpersonal strengths.
• Provide examples where you've applied these skills, such as projects or tasks.
• For soft skills, describe situations where they've been crucial to your success.
• Use metrics, like improved efficiency or positive feedback, to validate your skills.

For inspiration, explore the preferred skills of leading emergency dispatcher professionals.

Top skills for your emergency dispatcher resume:

Computer-Aided Dispatch (CAD) software

Radio communication systems

Geographic Information Systems (GIS)

Emergency response protocols

Telecommunication systems

Call handling software

Mapping and routing software

Data entry and database management

Voice over Internet Protocol (VoIP)

First aid and CPR knowledge

Effective communication

Calm under pressure

Problem-solving

Multitasking

Empathy and compassion

Attention to detail

Time management

Team collaboration

Critical thinking

Adaptability

If the job emphasizes team or organizational culture, dedicate a section of your resume to underscore your strengths and achievements. Top-tier emergency dispatcher candidates also highlight their alignment with a company's values and culture.

How to properly list your resume's education and certifications

Don't underestimate the importance of your resume education section , as it oftentimes helps you further tailor your resume to the job ad.

When writing your education section:

• Include the most relevant degree you have with information about the institution and dates of start and completion;
• If you're in the process of obtaining your degree, include your expected graduation date;
• Consider leaving off degrees that aren't relevant to the job or industry;
• Add bullet points to show how you gained valuable experience relevant for the job in an academic environment.

When describing your resume certifications , always consider their relevancy to the role.

Use the same format to describe them as you will for your education. If you're wondering what are the best certificates for emergency dispatcher roles, check out the list below.

Best certifications to list on your resume

If you're in the process of obtaining a certification listed in the job requirements but haven't completed it yet, be transparent. Mention your ongoing training and the expected completion date. Honesty is always the best policy on a resume.

• Continuing Education on Resume
• Expected Graduation Date Resume

The top third of your emergency dispatcher resume is crucial. It's often the first thing recruiters see and can set the tone for the rest of your application.

Whether you choose a resume summary or a resume objective , make it count. The former is great for showcasing career highlights, while the latter balances your achievements with your future aspirations.

Both should be tailored to the role, as there's no universal approach to crafting the perfect emergency dispatcher summary or objective. Use the examples below as a starting point.

Resume summary and objective examples for a emergency dispatcher resume

• Seasoned emergency dispatcher boasting a robust background in law enforcement with over 10 years of experience. Proven history in efficiently coordinating dispatch of emergency services while maintaining composure under pressure. Renowned for implementing technological advancements that increased response times by 15%.
• As a dedicated paramedic with seven years of field experience and a deep understanding of emergency medical procedures, transitioning to an emergency dispatcher position promises seamless integration. Expertise in critical incident management coupled with superior communication skills and quick decision-making ability.
• With a decade-long career as a customer service professional in high-stress environments, seeking to leverage my exceptional problem-solving skills and quick-thinking abilities into an emergency dispatcher role. Notable experiences include managing diverse situations and ensuring timely service delivery.
• Former Police Officer turned emergency dispatcher, offering five years of experience in crisis management. Known for remaining composed during high stress situations and making swift decisions that prioritize public safety. Gained commendation for resolving a city-wide emergency with minimal casualties.
• A highly focused individual looking to commence a career as an emergency dispatcher, equipped with a degree in Emergency Management and comprehensive knowledge of emergency response protocols. Aspires to ensure effective communication and coordination during crisis scenarios to facilitate quick resolution and minimize harm.
• An enthusiastic graduate ready to start a career in emergency dispatching, bringing excellent communication skills, proficiency in using dispatch equipment and extensive training in CPR and first aid. Aims to aid in creating a safer community by facilitating effective dispatch of emergency services.

Recruiters often seek candidates who offer more than just the basics.

To stand out, consider adding:

• Interests : Share hobbies or activities that reveal your personality and transferable skills.
• Projects : Highlight innovative work that showcases your expertise.
• Languages : If communication is vital for the role, showcase your linguistic abilities.
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• Be selective in detailing experiences, focusing on relevance and impact.
• Utilize the summary or objective to offer a snapshot of your professional essence.
• Across all sections, prioritize authenticity and clarity, ensuring your resume resonates with the emergency dispatcher role you're eyeing.

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911 Dispatcher Resume Examples

911 Dispatchers respond to emergency calls and provide emergency assistance. They can work in police stations, hospitals or fire stations. Skilled 911 Dispatchers needs to emphasize in their resume assets such as self-command, excellent communication skills, decision-making abilities, judgment skills and emergency procedures expertise. Those looking to become 911 Dispatchers need to feel comfortable talking with people in a delicate emotional state. Most resume samples show little formal education; a major requirement is the completion of an emergency training course.

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911 Dispatcher Resume Samples

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10+ years of experience

Answer incoming multiple phone lines and assessing caller information from 911 emergencies to general inquiries about local city government and regulations.

• Collected caller information, reported problem, and input into the computer aided dispatching system (C.A.D).
• Responsible for accurate entry from paper forms to the National Crime Information Center (NCIC) database.
• Management and maintenances of warrants, orders of protection, stolen property, missing persons, runaway juveniles,
• Responsible for dispatching Police, Fire, and EMS calls for the entire city of Murfreesboro. Provide accurate details to officials with emergency information and details of locations and situations.
• Maintained high levels of confidentiality and security of sensitive data.
• Responsible for training new hires to the communications department. Mentoring and guiding new employees and ensuring

Answered 911 and routine calls, and dispatched all fire/ems/police as needed

• Followed all medical protocol for giving BLS information via the phone
• Assisted in the revision of the training manual. Trained new dispatchers using this manual. (One on one training for 6 weeks to 3 months)
• Revised the policies and procedures for the dispatch center
• Dispatcher of the Year twice: have several commendations from both Law Enforcement and the public.
• Stayed up to date on all certifications and CTE’s, and took every opportunity to further my knowledge of my job

0-5 years of experience

Manages law enforcement/security training for 230 employees on daily duties and annual qualification/certification training.

• Ensures proficiency training and certification standards are maintained.
• Facilitates training for 100 non-law enforcement personnel, tracking all initial and refresher requirements to meet contingency manning needs.
• Accounts for $65K in equipment and ammunition, issues and recovers training supplies and ensures 100% accountability of all items.
• Responsible for initiating security reporting and alerting system to resources valued at over $3.6 billion.

Handled both emergency and non-emergency calls for service. Prioritized calls for service. Clerked and prepared official documents for court appearances. Maintained accurate files. Kept detailed records of officer location and status. Quickly and accurately disseminated information for officer use.

• LEADS Certified
• Served as a liaison between departments in the resolution of day to day and operational problems.
• Completed minor and supplemental police reports.
• Performed a range of clerical and operational support activities.
• Provided training and evaluations to new employees.
• Handled radio traffic on multiple channels.

Answer all emergency calls from the public requesting police, fire, EMS or other emergency service agencies

• Maintain a professional and compassionate demeanor at all times during extremely high profile calls to ensure accurate information is obtained for an adequate response
• Dispatch the proper emergency units necessary using a computer-aided dispatch system developed by Relativity Public Solutions (RPS) in accordance with established procedures
• Effectively operate a wide variety of emergency communications equipment, including different radio consoles, computer systems, call recorders and security cameras
• Monitor multiple radio frequencies at one time
• Keep precise emergency call logs and accurate call for service entries
• Punctual & dependable – on call 24/7

Clear, concise, live report transcription/editing via telephone with Law Enforcement officers

• Typing speed of 85wpm
• Entered individuals as wanted/missing or located
• Entered property/articles/vehicles as stolen/wanted/located
• Intern trainee as 911 Dispatcher – taking incoming calls for 911 EMS/Fire/Police Assistance
• Dispatching members of the Detective Bureau and Air Law Enforcement Units when directed by a Watch Commander
• Keeping track of multiple phone lines, requests from in-house officers, the general public and maintaining direct contact via radio with up to 40 Law Enforcement officers at a time, to ensure their location and safety.

Performed a variety of duties related to communications and dispatching of police officers, deputies, fire crews, and ambulance crews.

• Answer multi-line 911 and Communications business lines
• Monitored emergency and non-emergency Police, Fire, and EMS activity from five law enforcement agencies, four fire districts and two EMS districts, documenting all activity in the Global CAD system with alpha and numeric data
• Real time emergency data entry into CAD while emergency call processing
• Interface with MULES (Missouri Uniform Law Enforcement System) and NCIC (National Crime Information Center)
• Input data for warrant hits and requests, missing persons, stolen vehicles/articles, securities, probation and parole responses, and teletypes into MULES/NCIC
• Provided pre-arrival medical, police and fire safety instructions
• Monitor weather conditions and activate weather sirens as required

6-10 years of experience

Efficient in the utilization of CAD, mapping systems and integrated 911 systems.

• Knowledgeable in the use of PC’s and window-based software.
• Shift work position that receives and transmits radio traffic to law enforcement and emergency personnel.
• Acts as a public service answering point for law enforcement agencies.
• Monitor, query and respond to the National Crime Information Center (NCIC) and also make entries into NCIC.
• Able to answer multiple phone lines while answering the radio transmission to law enforcement personnel and medical personnel.
• Able to multi-task and type 80 WPM proficiently.

Question callers to determine their locations, and the nature of their problems to determine type of response needed.

• Record details of calls, dispatches, and messages.
• Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
• Maintain access to, and security of, highly sensitive materials.
• Learn material and pass required tests for certification.
• Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies.
• Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for departments within a city.
• Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
• Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
• Prioritized and routed a high volume of emergency and non-emergency calls
• Determined the nature of reported incidents and dispatched police, fire and EMS to the location
• Processed requests for vehicle registration, driving records, warrants and criminal histories
• Monitored several complex public safety radio frequencies simultaneously
• Used a CAD system to input calls and dispatch emergency personnel
• Coordinated all police, fire, ambulance and other emergency requests, relaying instructions to radio unit concerned.
• Transmitted and received messages between divisions of own agency and other law enforcement agencies.
• Operated radio and telephone equipment to receive reports and requests from firefighting crews, landing zones and mobile units.
• Successfully managed a 4 person team in a heavy call environment covering 9 fire agencies.

Salary $16.30 hourly

• Certified in the use of TIES/NCIC/NLETS systems.
• Utilized the CAD systems.
• Certified in EMD, CPR, Basic 911 (NCI), xT911 Certification and EMA training.
• Participated in simulated emergency disasters.
• Dispatched for law enforcement, EMS, first responders, THP, fire departments and the rescue squads.
• Maintained multi-phone lines with high call volumes

Answer 911 emergency and non-emergency communication lines.

• Dispatch emergency and non-emergency calls to on-duty officers.
• Dispatch fire calls, first response medical emergency calls to the fire department.
• Supply officers with the appropriate information needed to aid in the safety of the officer.
• Dispatch calls at a timely fashion so that the victim or suspect can be assisted.
• Enter and delete warrants, missing persons, stolen items, property and vehicles in the ACIC/NCIC cad system.

Use logic and reason to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

• Communicate with others to convey information effectively
• Handle multifaceted clerical tasks (e.g., data entry, filing, records management)
• Dispatches the proper number and type of units in respect to calls for assistance.
• Prescribes medical instructions to those who need emergency assistance until the medical personnel arrives.
• Determines the location, type, and priority of each emergency.
• Quickly decides the precedence of each incident, location of most suitable and closest units available, and the number of unites required.
• Developed excellent multitasking and communication skills, while becoming proficient in processing and prioritizing emergency calls and communicating with all levels of management.
• Ability to remain calm in high stress situations while providing the highest level of customer service available.
• Excellent organizational and problem solving skills, and proficient in Microsoft Office.
• Responsible for using a two-way radio system and the County computer systems to aid in processing and dispatching Police, Fire and EMSservices.
• Received Certification as a Certified Training Officer.
• Operate two way radio to communicate emergency situations to police officers in areas in distress
• Handle and screen incoming calls by communicating with crime victims and witnesses and requesting police assistance
• Handle emergency situations by using sound judgment and good verbal skills
• Coordinate response of ambulances and public safety units to emergency sites or in-progress crime situations
• Monitor and listen to closed circuit television and alarm systems and dispatch appropriate police response to intrusions and trouble indicated alarms

Senior 911 Dispatcher

• Receive, process, and dispatch 911 calls for emergency EMS response
• Dispatch non-emergency transports for local facilities
• Track and coordinate 26+ ambulances and crews in Birmingham and Mobile areas
• Train new employees
• UAB Critical Care Transport- worked closely with UAB Hospital to coordinate ambulances, drivers, teams and flights for nationwide transports that required multi-medical personnel transport teams
• Coordinate and track UAB and LifeGuard transport planes

911 Dispatcher Duties and Responsibilities

A variety of tasks come into play as 911 Dispatchers work to coordinate the appropriate response to callers’ situations. We analyzed job postings to identify these primary 911 Dispatcher duties and responsibilities.

Manage Multiple Lines of Communication

Many emergency dispatchers do not handle a single phone line, but are responsible for handling multiple channels of communication simultaneously, such as radio, telephone or computer messaging. 911 Dispatchers often need to prioritize multiple incoming calls without getting overwhelmed, knowing that their decisions will play a critical factor in emergency services’ response time to each call.

Crisis Management

Because 911 Dispatchers are often a person’s first line of communication with emergency services – whether the issue at hand requires police, fire or medical intervention – dispatchers are sometimes required to deal with people who are terrified or overwhelmed. The emotional discipline necessary to remain calm and walk the caller through the steps necessary to ensure their safety, is a vital part of working with emergency services.

Clerical Work

911 Dispatchers are also called upon to create, copy and file a variety of case records. They may process legal violations, as well as records of stolen, lost or recovered property.

Coordinating with co-workers

911 Dispatchers also work in key roles in the chain of emergency services. They relay information to subordinates, co-workers, supervisors and the relevant emergency services necessary to meet the needs to each caller. These communications come in verbal and written forms.

Monitor Alarms

Those working as 911 Dispatchers may also remotely operate or monitor alarm systems pertaining to theft, armed robbery, intrusion, civil defense and the National Weather Service’s warning systems. This includes using Computer Aided Dispatch systems (CAD) to quickly meet a caller’s needs.

911 Dispatcher Skills

Emergency Dispatchers are the key link in the chain connecting people in trouble with emergency services. They’re often called upon to use social and communication skills to help resolve various calls, which can range from the mundane to the life threatening. Circumstances also call for critical thinking skills, to find creative ways of solving problems over the phone. Core skills : Based on job listings we looked at, employers want 911 Dispatcher with these core skills. If you want to work as a 911 Dispatcher, focus on the following.

• Experience effectively communicating with people in emotional or physical distress
• Ability to read maps and provide clear directions
• Ability to advise callers on how to handle medical and other emergencies
• Proficiency in basic computer programs, including Microsoft Office and Excel

Advanced skills : While most employers did not require the following skills, multiple job listings included them as preferred. Add these to your 911 Dispatcher toolbox and broaden your career options.

• Experience with 911 system databases, such as the National Crime Information Center NCIC database, Law enforcement information databases and National Law Enforcement Telecommunications Systems
• Proficiency with computer-aided dispatch programs, such as CAD software, such as Spillman CAD software
• Experience managing multiple phone lines as an operator, customer service representative or telephone salesperson

911 Dispatching Resources

We searched the Web to find the best industry resources to help you continue exploring a career as a 911 Dispatcher. This list is full of job resources, everything from career overviews, to networking groups and real-life stories of actual emergency dispatchers.

911DispatcherEdu.Org – Provides a step-by-step process for becoming a 911 Dispatcher. This site includes the employment backgrounds related to dispatching emergency calls, comprehensive lists of the skills and tools required in the field, as well as the kinds of testing required.

PortlandOregon.gov/911 – A useful resource including interactive tabs to learn more about or practice various parts of a dispatcher’s duties. Some of these include how to become a dispatcher, take emergency calls and handle 911 call recording, as well as options for job training.

On LinkedIn

Dispatcher All Types – This LinkedIn group is a collaboration of dispatchers, ranging from police, medical and fire dispatching emergency services. With more than 5,000 members, you’re sure to find some useful people to shed some light on whatever questions you’re dealing with.

PowerPhone – This LinkedIn group is hosted by Power Phone, a business which specializes in training dispatchers for emergency services. This includes telecommunication courses and information on potential liability issues, and provides news items in the field of dispatching.

Industry Groups

The Public Safety Group – An organization dedicated to providing the highest quality training possible for emergency services dispatchers. Their training has touched the lives of thousands of safety professionals across the country. 911 Magazine – This publication is dedicated to managing emergency publications. They offer a wide assortment of stories, resources and articles to support and educate emergency dispatchers.

I Am a 911 Dispatcher – This personal website is full of stories, advice and support for 911 dispatchers. This is a good resource for learning about the career from fellow dispatchers.

Answering 911 – A law enforcement based memoir which provides a touching mixture of experiences from an actual

emergency dispatcher . Find a taste of the life of a dispatcher between these pages.

Master the Public Safety Dispatcher/911 Operator Exam – This manual provides everything a student needs to pass the exam for becoming a 911 operator. This includes practice tests, reviews of each question type and even strategies to use to make the most of your studying habits.

So You Want to Be a 911 Dispatcher: What to Expect and How to Prepare – The job of a 911 dispatcher is gradually becoming a career-based profession. This book can give you additional resources to build a real career out of a job in emergency dispatching.

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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -

Gabriela Barcenas

Gabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.

911 Dispatcher Resume Samples

A 911 Dispatcher is basically a computer or telephone or radio operator who connects people with emergency services like fire, police or medical services. To handle these coordinating processes the 911 Dispatcher Resume gives a list of some common activities like – taking responsibility of handling multiple channels of communication, handling crisis management and dealing with people who are overwhelmed or terrified; creating and copying files, processing legal violations , operating and monitoring alarm systems; and relaying crucial information with co-workers to handle emergency services.

Employers look for candidates depicting these skills – experience in handling and communicating emergency problems, ability to understand the received message and provide clear instructions, proficiency in reading maps, ability to advise people on how to manage the emergencies, proficiency in CAD dispatch programs , and knowledge of managing multiple phone lines. While formal education is not needed, most of the resumes display an emergency training course completion certificate.

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911 Dispatcher Resume

Summary : Enthusiastic, fast learner skilled in customer service and dealing with difficult people. I have 25 1/2 years working as a 911 Dispatcher for Lewis County. I have worked in many capacities to include: Training Officer, Lead Dispatcher and Public Education Officer. I have worked as a Reserve Deputy for LCSO and Reserve Police Officer for Centralia PD. Also worked as a records person and was the first CSO at Centralia PD.

Skills : MS Office Applications (10+ Years), Multi-Tasking (10+ Years), Multi-Line Phone System (10+ Years), Office Equipment (10+ Years), Customer Service (10+ Years), Filing (10+ Years), Data Entry (10+ Years), Detail Oriented (10+ Years)

Description :

• Receives, logs, and prioritizes incoming emergency and non-emergency calls for service.
• Provides assistance, information, and/or instructions to callers; directs and transfers calls to other State agencies as required.
• Dispatches and maintains communication with police, fire, and/or emergency medical services personnel; monitors the location and status of field personnel.
• Responds to inquiries from emergency response personnel; provides directions to incident scenes; logs the arrival time of responders and/or aid apparatus.
• Coordinates response activities with outside agencies, public works personnel, search and rescue services, coroners, mortuaries, chaplains, towing companies, and/or other relevant parties.
• Receives and responds to information from alarm companies regarding commercial and residential properties; monitors County alarm systems; dispatches appropriate response personnel.
• Researches and provides information to law enforcement personnel regarding persons, vehicles, criminal histories, warrants, protection orders, and/or stolen property.
• Enters information into the Washington Crime Information Computer (WACIC) and National Crime Information Computer (NCIC) systems in relation to missing persons, runaways, protection orders, stolen items, and vehicles.

E911 Dispatcher Resume

Headline : Recognized for providing a therapeutic approach to de-escalate problem behaviors. Known for adapting to various work settings and providing a quality performance. Also, recognized as a supportive, hardworking, and reliable team member by colleagues.

Skills : Speak three languages: English, Spanish, Brazilian Portuguese (Beginner)

• Question callers to determine their locations, and the nature of their problems to determine type of response needed.
• Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for departments within a city.
• Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
• Record details of calls, dispatches, and messages.
• Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
• Maintain access to, and security of, highly sensitive materials.
• Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.

911 Dispatcher/Corrections Officer Resume

Summary : To be a part of a dynamic team whose goals include maintaining high standards of excellence and a positive work atmosphere. I would like to begin a rewarding and successful career in which my communication skills, people skills, and attention to detail will be put to use.

Skills : Microsoft office, Customer service, Time management,Confidentiality Dispatching skills, Telephone operation

• Receive all 911 telephone or public emergency calls, coordinating emergency responses, and providing logistical support to multiple incidents.
• Performing public safety dispatching or closely related work such as working at a complex, multi-jurisdictional, all-risk incidents at a regional dispatch center and supporting law enforcement, medical, search and rescue, intelligence, and other emergency and non-emergency service functions.
• Respond to requests for services, incidents, accidents, alarms by evaluating and prioritizing type, location, and severity.
• Operate a multi-frequency, multi-agency radio console including paging and simulcast functions.
• Perform general communications center duties including file maintenance, typing, data entry, and processing a high volume of telephone calls.
• Operate numerous computer application/systems, including a complex law enforcement network.
• Safeguard confidential and law enforcement sensitive information, process law enforcement paperwork, compile court documents, and maintain detailed computerized logs.

Detention Officer/911 Dispatcher Resume

Objective : Motivated, multi-faceted Army veteran with multiple deployments and a successful track record of personnel and property management. Talent for quickly learning new responsibilities and leading groups. Diplomatic and tactful with professionals and non-professionals at all levels. Flexible and versatile - able to maintain a sense of urgency and focus under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences.

Skills : Microsoft office, Excel, Spreadsheet, and Outlook.

• Received 911 calls and dispatched required entities to include Fire, EMS, Police and other emergency personnel support for the whole county.
• Answer multi-line telephone, dispatched units via radio, kept accurate call records, and performed pre-arrival medical directions.
• Effectively communicated with callers on a daily basis with all types of high stress, life or death situations.
• Prepared hand-written call log that provides an extremely detailed and accurate written statement of events and times for every incident and all run reports for all agencies used.
• Maintained current Emergency Medical Dispatcher and CPR/AED Certifications.
• HIPAA Education as well as under strict patient and caller privacy standards.
• Daily use of computer software systems that are used for word processing, mapping, cell phone pinging, vehicle tracking, and giving life-saving medical instruction.

Communications Operator (911 Dispatcher) Resume

Headline : Seeking a clerical position where I can utilize my skills and work experience to improve efficiency within a respectable organization.

Skills : Ability To Perform Tasks Well In High Stress Situations/Calm Under Pressure, Natural Leader, Crisis Communication, Can Work In A Fast Paced Environment, Productivity And Efficiency, Customer Service And Interpersonal Skills, Excellent Multi-tasking Skills, Superior Verbal And Written Communication (10+ Years)

• Performed a full range of radio and telephone operational duties.
• Processed and prioritized incoming calls for police, fire and EMS assistance.
• Lead and trained co-workers to perform tasks.
• Used a computer-aided dispatch system, received emergency calls from the public requesting police, fire, medical or other emergency services.
• Determined the nature and location of the emergency; determined priorities, and dispatch police, fire ambulance or other emergency units as necessary and in accordance with established procedures.
• Received and processed 911 emergency calls, maintained contact with all units on assignment, maintained status and location of police and fire units.
• Monitored direct emergency alarms, answer non-emergency calls for assistance.
• Entered, updated and retrieved information from a variety of computer systems.
• Received requests for information regarding vehicle registration, driving records and warrants, and provided pertinent data.

Objective : Looking forward to a career in an organization where I can use my Diverse Skills, Knowledge and Efforts to add value to the organization. Eager to contribute my creativity and hard work towards the success of the organization. I learn fast, love interacting with people and I'm always committed to completing any tasks given.

Skills : can type 100 wpm 0r over (4 years)

• Operated and maintained mobile dispatch vehicles and equipment.
• Recorded details of calls, dispatches, and messages.
• Questioned callers to determine their locations and the nature of their problems in order to determine the type of response needed.
• Entered, updated and retrieved information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
• Determined response requirements and relative priorities of situations and dispatched units in accordance with established procedures.
• Provided emergency medical instructions to callers.
• Learned material and passed required tests for certification.
• Received incoming telephone and alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hour's calls for departments within a city.
• Maintained access to, and security of, highly sensitive materials.

Summary : Customer service specialist, with focus in the fields of law enforcement, social services and telecommunications. - Excellent multi-tasking, organizational, decision making, and problem resolutions skills.

Skills : cna, home health, dispatcher

• Monitor various radio frequencies such as those used by public works departments, school security, and civil defense to keep apprised of developing situations.
• Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies.

Objective : An interesting position in an established organization where my administrative and human service skills can be best utilized to assist others while affording room for personal growth in a known career path.

Skills : General Office Skills (10+ years), Dog owner (10+ years)

• Answered telephone calls and routed them to different areas of the company to the proper person or agency.
• Call taking and obtaining personal and confidential information for a specific person and their specific crisis at that time.
• Maintained a personal and professional relationship with the community and law enforcement as well as emergency services.
• Dispatched Police, Fire and EMS to designated areas of the county as well as surrounding counties for emergency purposes.
• Maintained an open line of communication for the proper agency to ensure the safety of all responders.
• Accomplishments I successfully completed all training requirements to safely and effectively operate multiple switchboards within the call center.
• Completed training to dispatch to many of the municipalities within York County.
• Aided callers in dealing with crisis situations while waiting for emergency responders, gave instructions and dispatched the appropriate personnel to the crisis.

Objective : Very confident with the skills I have acquired in Communications, dealing with the public, and computer use. Enjoy helping the public and very eager to learn. look forward to this opportunity and very excited to grow and learn with your company.

Skills : Microsoft Office (10+ Years), Palantir, Photoshop, Ikena, Adobe (2 Years), Open Source Search Tools: Accurint, TLO, Clear, Spokeo, Piple, Neustar (3 Years), PhotoDNA (3 Years), Exif Tool Graphic User Interface (GUI), Hash Calc (3 Years), ArcGIS Mapping, PowerArchiver, WinRar (3 Years)

• Gathered, classified and supplemented essential information from the caller and entered into the Computer Aided Dispatch (CAD) system.
• Operated CAD console with three computer terminals and mapping program.
• Received calls from fire and rescue radio to dispatch police and fire and rescue units.
• Monitored and controlled numerous public safety resources and emergency services through Fairfax County.
• Obtained and entered data from the Virginia Criminal Information Network (VCIN) and National Crime Information Center (NCIC) data file.
• Operated a CAD console equipped with multiple computer terminals.
• Professionally handled incoming request from customers and ensured issues were resolved both promptly and thoroughly.
• Condensed large amounts of information into readable, sensibly typed remarks in a timely manner and have the ability to recall numerous acronyms and codes essential to appropriate call processing.

Objective : To obtain a challenging position where can utilize my skills and experience in designing and drafting and apply my technical knowledge. Has Experience with computers and Computer programs.

Skills : Autocad (10+ Years), Delivery Driver (4 Years), Sales & Marketing (2 Years), Military (9 Years)

• Makes recommendations concerning the maintenance or replace equipment to ensure state of the art equipment is requested and procured when needed.
• Maintains constant liaison with the scene command to include: fire officials, fire stations, police, medical, and any other unit control centers involved.
• Provides emergency 911-call talking and dispatching services.
• Determines the nature of the emergency in accordance with established guidelines.
• Determines the response agency and services to be rendered based upon the 911 call received, and dispatches the correct emergency forces based upon the information received and 911 center checklists.
• Maintains constant liaison with the scene of the emergency to include: fire officials, fire stations, police, medical, and any other unit control centers involved with the emergency until official termination of the incident.
• Monitors various emergency radios, including police, medical and mutual aid frequencies, and provides information to the senior fire official.
• Transmits and/or relays requests for mutual aid through other Public Safety Answering Points within the local area and transmits theses requests to/from the senior fire official.
• Transfers callers to the proper agency as requested, and dispatches a variety of emergency responders, including police, fire, rescue or hazardous materials units, to determine the response forces required.

Headline : Management experience in the retail field, with a very strong work ethic. work hard and expect others around me to do the same. Easily communicate with strangers, and motivate employees and acquaintances with positive encouragement and praise.

Skills : Microsoft Word (10+ years), Microsoft Excel (10+ years), Microsoft Powerpoint (10+ years)

• Managed emergency and non-emergency calls for 7 local agencies.
• Dispatched law enforcement and other emergency services required per information gathered from callers.
• Assisted law enforcement officers during traffic stops by verifying driver license status, insurance status, and verifying outstanding warrants status.
• Entered new warrants and stolen vehicle/gun in national database.
• Documented any interaction with the public either via phone or in person.
• Printed reports for Deputies and Highway Patrol Officers.
• Assisted training new dispatchers on required job requirements by law.

Headline : I have strong administrative clerical, office skills as well as excellent people skills. I have high learning capacity and am open to new opportunities. I have worked in many high stress scenarios and am able to problem solve and can defuse difficult, dangerous situations. I have strong communication and supervisory skills. I have a strong medical history in EMS and as a medical technician.

Skills : Proficient with Microsoft Suite, Outstanding with customer service, Punctual and very dependable

• Determine the nature and location of the emergency; determine priorities, and dispatch police, fire ambulance or other emergency units as necessary and in accordance with established procedures.
• Receive and process 911 emergency calls, maintain contact with all units on assignment, maintain status and location of police and fire units.
• Monitor direct emergency alarms, answer non-emergency calls for assistance.
• Enter, update and retrieve information from a variety of computer systems.
• Receive requests for information regarding vehicle registration, driving records and warrants, and provides pertinent data.
• Monitor several complex public safety radio frequencies.
• Operate a variety of communications equipment, including radio consoles, telephones, and computer systems.

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