problem solving skills cv sample

Problem solving skills for your CV

Problem solving skills are vital in the workplace.

With problems arising all the time, those who can solve them are extremely valuable to employers.

So, check out our list of 53 problem solving skills for all industries and experience levels, to help you get hired and move up the career ladder.

Problem solving skills

Problem solving skills can be broken down into 5 categories. 1 for each step of the problem-solving process, from finding problems and identifying their causes , to implementing solutions and evaluating their success .

Finding problems

The first step of the problem-solving process is to locate problems that are having a negative effect on your organisation, which is not always easy as it seems.

• Reporting – e.g. “ Responsible for writing and analysing company’s annual review before presenting to shareholders at the end of every fiscal year. ”
• Monitoring – e.g. “Tasked with overseeing department budget and supervising internal audits, reporting on any gaps, inconsistencies or inefficiencies.”
• Research – e.g. “Used REDCAP software to gather data on our consumer base and branch into wider demographics, resulting in an improved understanding of strengths and weaknesses.”
• Forecasting – e.g. “Created an effective statistical model that found gaps in our market, allowing us to identify numerous underperforming areas.”
• Analysis – e.g. “Analysed 300 data points to spot patterns and anomalies in service .”

CV templates 

Identifying causes

Being able to identify the causes of problems within an organisation is an invaluable skill for any employer, because it allows them to start working on solutions. Here are some ways you can demonstrate this skill on your CV :

• Data gathering – e.g . “Gathered data on competitor consumer bases, to build an understanding of our underperforming areas”
• Data analysis – e.g. “Used SEO keyword research tools to analyse website ranking, and pages that could be improved within 6 months.”
• Testing – e.g. “By using software tools to test [company’s] online strategy, I successfully identified areas the company website needed to be improved”
• Monitoring – e.g . “Used software tools to monitor the efficiency of our new social media strategy, working with our communications team to observe customer patterns on all our online platforms.”
• Supervising – e.g. “Oversaw 20+ team members and compared performance against company standards .”
• Research – e.g. “Carried out independent research on our inefficient pricing model, created alternative, profitable pricing model which resulted in a 9% increase in net profit.”
• Forecasting – e.g. “Provided data modelling to ensure that our sales would carry through significant expansion period, continued to make steady profit throughout business expansion.”
• Analysis – e.g. “Carried out external financial audits for over 200 companies in 18 different regions, working with clients in several industries.”
• Reporting – e.g. “ Was responsible for creating weekly inventory and stock reports, notifying supervisory team of any noticeable inconsistences and their causes.”
• Critical Thinking – e.g. “Advised independent law firm on merging accounts with nationwide brand, preventing 12 job losses and contributing to successful merger.”

Generating solutions

Being able to come up with solutions to problems, demonstrates to an employer that you’re logical, creative, and able to think and work independently. Here are some ways you can illustrate this skill on your CV:

• Brain storming – e.g. “Worked with team of diverse creative directors to come up with the company vision and mission statement, along with accompanying advertising.”
• Collaboration – e.g. “ Helped supervisory team adapt their online strategy and target expansive consumer demographic base, resulting in an 11% increase in organic traffic.”
• Presenting – e.g. “Held regular meetings with clients, presenting the company vision and selling our solutions to prospective customers.”
• Strategic Thinking – e.g. “Overhauled our advertising strategy by hiring an independent creative communications team, resulting in a more successful campaign for our clients.”
• Active Listening – e.g. “Implemented online training and work-from-home benefits in order to deal with productivity slump, securing better work-life balance for staff.”
• Creativity – e.g. “Re-designed company website to be more user-friendly, reported a 19% growth in CTP advertising and 11% growth in sales in 12 months.”
• Innovation – e.g. “Headed successful campaign to move all our services online, resulting in an 8% boost in organic sales and a 12% cut in overhead costs.”
• Risk Taking – e.g. “Moved our online store to Shopify software and Instagram advertising, resulting in an 11% increase in organic traffic, 19% increase in advertising clicks, and 3% increase in sales during first quarter.”
• Project Design – e.g. “Worked with team of 3 strategists to successfully re-design our customer service system, moving to a more personalised experience for our clients and resulting in an increase in customer satisfaction of 16%.”
• Persuasion – e.g. “Influenced company decision to pause proposed business expansion into seven new locations, citing market instability and increased online competition.”

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Implementing solutions

It’s important to have the necessary skills needed to implement solutions when problem solving: here are some examples of implementation skills and how to describe them on your CV:

• Project management – e.g. “Headed up a team of writers , editors, and designers in creating our successful monthly newsletter, distributed to our 500,000+ mailing list.”
• Planning – e.g. “ Organised our annual business conference from 2013-2017, organising meetings with clients, planning meetings with shareholders, and giving individual presentations.”
• Teamwork – e.g. “Worked in a diverse Communications team of 14 employees, handling press enquiries and requests for comments for high profile London law firm.”
• Leadership – e.g. “Managed a team of 50+ employees in a high-paced, fast-changing customer-facing role, with a high employee retention rate of 97%.”
• Time Management – e.g. “Managed a busy office of 150+ employees while meeting with clients, shareholders, and managing various office admin duties.”
• Responsibility – e.g. “Represented our organisation at [business conference] in 2014, 2015, and 2017, giving presentations on our annual report to shareholders and potential investors.”
• Scheduling – e.g. “Worked to meet tight deadlines for various high-profile advertising campaigns, while also working within the company’s design team to create compelling social media content.”
• Negotiation – e.g. “Influenced [company] decision to U-turn on proposed merger between London and Manchester law firms, resulting in a three-year pause on similar measures.”
• Written Communication Skills – e.g. “Handled all written customer and client enquiries, composed emails to shareholders, clients, and suppliers, helping our customer service satisfaction rating reaching an all-time high of 93%.”
• Technical Skills – e.g. “Trained our full team of 20+ employees in SurferSeo software, WordPress publishing, G-Suite, and Yoast.”

Evaluating success

Being able to evaluate the success or failure of your solutions is key to being an effective problem solver, while also showing any employer that you’re dedicated to producing positive outcomes. Here are some ways that you can list your evaluation skills on your CV:

• Comparison – e.g. “Aided the department store’s buying team to select the best products from our suppliers and manufacturers, integrating two new high street brand ranges into our physical store.”
• Reporting – e.g. “ Conducted data analysis, independent research and phone call interviews to create statistical models about voter behaviour in varying demographic groups.”
• Giving and Receiving Feedback – e.g. “Conducted over 300 employee performance reviews and gave detailed feedback, leading to a boost in productivity and our organisation maintaining high employee retention.”
• Attention to Detail – e.g. “ Used editing software, Yoast, and other platform optimisation tools to ensure that our website was reader-friendly and error-free .”
• Monitoring – e.g. “Used platform research tools and Google analytics to track relevant data about our website traffic, monitoring any changes and using the data to adapt our strategy.”
• Test Development – e.g. “Supervised our production team as we tested and implemented various strategic changes to our customer service process, recording data and reporting back to management throughout the process.”
• Analysis – e.g. “Provided accurate data forecasting for client in the luxury goods sector, helping them branch into online advertising and securing an early monopoly in their niche.”
• Research – e.g. “Created user-friendly customer feedback forms to encourage authentic feedback for our website, resulting in a 32% increase in customer feedback and the implementation of 6 customer suggestions.”
• Verbal Communication – e.g. “Was tasked with representing our company at a nationwide level at [conference name], was personally responsible for an 8% increase in new, organic clients from media exposure from said event.”
• Adaptability – e.g. “Successfully integrated two departments into one communications team, with zero redundancies and 100% employee retention following the merger.”

What are problem solving skills?

Problem solving skills describe a set of skills that can be used in any work environment to identify problems and come up with effective solutions to fix them. Having good problem-solving skills also means being able to evaluate how effective your solutions have been – this means being able to analyse, monitor, and evaluate your work objectively.

You also need to possess a strong set of implementation skills in order to fix problems in a fast-paced work environment. Skills such as project management , planning, time management , and reporting are all cornerstone skills when it comes to solving problems.

Why are problem solving skills important?

Problem solving skills are important in any job for one simple reason: you’re going to encounter plenty of problems and obstacles in almost any line of work. Having good problem solving skills also reflect on your general competencies: being a good problem solver shows that you’re a self-starter, logical, creative and a helpful addition to any team.

Having a strong set of problem solving skills is also great for your career: you’ll be able to apply these skills in a wide range of roles and thrive in any fast-paced work environment. Put simply, being an effective problem-solver will help you advance in your career while contributing to the success of your organisation.

How to add problem solving skills to your CV

You can add your problem solving skills to your CV in two ways: either by adding a few relevant skills to your opening profile when writing your CV , or by adding examples to your work experience . When writing out your work experience, you can use the “responsibilities” section to demonstrate where you used your problem solving skills throughout your career, and the results you achieved for employers.

By placing some of your key problem-solving skills in your profile , you’re more likely to catch the attention of a recruiter searching for the ideal candidate. You can display your main problem solving skills as follows:

Work experience

You can demonstrate your problem solving skills when discussing your former employment by listing your key responsibilities, tasks and achievements. Adding this information will back up the validity of your described skillset with concrete evidence.

What To Avoid

If you want to demonstrate to a potential employer that you possess the skillset they’re looking for, you have to show, not tell. This means giving concrete examples of your skills in action, rather than offering generic statements such as “Good problem solver” or simply “problem solving skills.”

Employers want to know why you’ll be a valuable asset to their business or organisation, and it’s your job to show them why. Simply writing that you are a “problem solver” will not prove the fact to anyone, you need to show them with solid examples of your past work.

Follow the formula in the examples above to efficiently demonstrate your problem solving skills: the more achievements you can offer, the better.

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• Resume and Cover Letter
• 7 Best Problem-Solving Skills...

7 Best Problem-Solving Skills for Your Resume + Examples

11 min read · Updated on April 17, 2024

If you're a strong problem solver, your resume needs to prove it!

Imagine this scenario: a supplier delivers the wrong piece of equipment, your deadline is tomorrow, and your logistics person is out sick. What would you do if you were the one who had to respond?

All businesses encounter problems at one time or another. That's why companies need high-quality employees on hand who can solve problems like shifting deadlines, equipment failure, and changing client needs. Those problem-solving skills can mean the difference between success and failure. 

That's why today's employers are actively seeking candidates who possess these critical problem-solving skills. 

But what are problem-solving skills? 

How do you identify which ones you might have or which ones a hiring manager might be looking for? 

Most importantly, how can you present problem-solving on your resume to land that interview?

In this post, we'll help you learn to identify, define, and present problem-solving skills in your resume.

What are problem-solving skills?

Put simply, problem-solving skills help you overcome challenges and obstacles. They enable you to identify the core issue, propose solutions, choose the best option, and implement it.

When employers talk about problem-solving skills, they're usually referring to the ability to deal with challenging, complex, or unexpected situations. While they enable someone to assess and solve problems calmly, these skills can also be useful for relationship building and routine decision-making.

Why do companies need employees with problem-solving skills?

All companies experience challenges that can impact their operations and effectiveness. Those businesses will always need people to help them to find solutions to their problems. In fact, according to the National Association of Colleges and Employers' Job Outlook, 86% of employers look for problem-solving skills on student resumes.

Employers like to see good problem-solving skills because it also shows them you have a range of other talents, like logic, creativity, resilience, imagination, and lateral thinking.

Looking for problem-solving skills in a job description

Sometimes, a job description will plainly state the problem-solving skills that the job requires. More often, however, problem-solving is one of those skill sets that don't necessarily appear in the “requirements” section of a job post. Employers simply expect candidates to demonstrate an analytical mind. So, instead, they will describe those desired skills using other phrases.

In those instances, you can look for keywords to identify the skills the employer is seeking. When you find any relevant keywords in the job description, you'll be able to tell what skills you should highlight in the resume you send in.

How to include problem-solving skills on a resume

It should be easy to highlight these skills during an interview, where you can describe a specific problem and paint a picture of how you successfully solved it. But it's also easy to find ways to illustrate your problem-solving on your resume.

Problem-solving skills sound like they're self-explanatory, but they can be difficult to describe without good storytelling. Unlike conceptual skills like abstract thinking and ideation, problem-solving skills are all about developing and implementing an action plan. That's why the best strategy to demonstrate your problem-solving skills is to tell a story: find specific examples of challenging scenarios and explain the plan you implemented and the results you achieved. 

Related post : How to Create an Effective STAR Method Resume (With Examples)

Many resumes will use terms like “critical thinker” or “problem-solver.” Instead, get specific by showing how you've used a skill in a way that has solved a problem at work. 

Give examples of scenarios where those skills lead to a solution

Describe a specific process you employed

List major accomplishments enabled by your solution

Add specific training related to problem-solving skills

Use various keywords to avoid repeating “problem-solving”

Let's look at 4 places on a resume where you can describe your problem-solving skills. 

Where to include problem-solving skills on your resume

The summary.

The summary is a great place to present a core skill that has benefitted you and your employers. If you've been responsible for finding out-of-the-box solutions to unexpected problems or been a team leader known for adjusting to personnel or process challenges, this is the place to introduce those talents.

Solutions-driven sales specialist with 10 years of experience managing sales teams, analyzing markets, expanding market reach, and solving logistics issues. Extensive experience with rolling out new products and reinventing campaigns. Transformed market by 40% despite a period of intense market fluctuation.

In the work experience section

The work experience section is the ideal place to list problem-solving skills that have contributed to proven solutions. When detailing past job roles, you can use details like percentages, dollar amounts, and specific scenarios to show how your ability to analyze issues, find options, and communicate action plans has solved problems. 

Mention a time when you took the initiative to troubleshoot key areas

Explain your habit of collecting new data regularly

Give examples of instances when you assumed a leadership role in process optimization

Look at the following resume example. It shows how this candidate's ability to design solutions, optimize testing processes, and adjust the process to the client helped to optimize process efficiency and save the client money. 

In addition, the candidate highlights his communication skills by showing that he can collaborate with clients to adapt processes to their needs. 

Solar Engineer, Acme Corp, 2010 - 2020

Developed solution designs in collaboration with Software Architects that improved process efficiency by 150% and reduced costs by $300K

Supported testing on 3 large-scale projects to refine solutions and ensure they were fit for purpose and matched the customer's needs, resulting in $1M savings for the client

The skills section

If problem-solving skills are needed for a particular role, the hiring manager will be looking for them in the skills section. The key, however, is to only list skills that specifically relate to the job posting. 

Remember, it's crucial to tailor each resume to a specific job advertisement, including the skills section. This is obviously easier if the job post explicitly lists desired skills. If it doesn't, look for keywords in the bullet points of the requirements part of the job description to find specific problem-solving skills to include in your resume.

Is it a management position looking for a “proven leader?” Communication skills are a must-have talent.

Is it a logistics position that requires experience with scaling? Then, troubleshooting and negotiation skills will be paramount.

There are both soft skills and hard skills that can be defined as problem-solving skills. “Test development” can be trained, but “troubleshooting” improves with experience. When considering which skills you possess, look at both categories.

Data analysis / Process analysis / Project design / Solution design / Test development / Benchmark development / Troubleshooting / Collaboration

A notable achievements section

A notable achievements section isn't always necessary, but some resumes can benefit from including one. If, for example, you're using a functional resume format for a career change resume or you're a senior executive looking to emphasize career highlights, an accomplishments section can really highlight those skills in action. 

If you're using this section to focus on your problem-solving skills, describe accomplishments with demonstrable results.

ACCOMPLISHMENTS AND ACHIEVEMENTS

• Re-designed and upgraded front-end on 20+ sites with jQuery, AJAX, and Handlebars.js
• Oversaw process improvements, which reduced expenses by $225,000 per quarter
• Restructured the supply chain team following vendor flow issues

Related post : Seven Key Resume Sections and How to Organize Them

7 Important problem-solving skills for your resume

Problem-solving skills can range from detail-oriented diagnostics to team leadership. Here's a list of skills involved in various stages of the problem-solving process. When crafting your resume, look to these examples to see what problem-solving skills you might have.

1. Research

Research skills are an essential component of the problem-solving skill set, enabling you to identify and understand the root cause of an issue. Research involves gathering data and information, consulting with more experienced colleagues, acquiring knowledge online or from external sources, and collating newfound data for dissemination. This skill is about the ability to find and use the right resources, extract the data you need, and brainstorm with the right group of people. This means:

Studying specific cases without generalizing

Aiming at variables that make the desired differences

Reporting findings in understandable terms

2. Analysis

The first step in finding a solution is an effective analysis of the problem.  To solve a problem, you must be able to analyze it from every angle. Your analytical skills will also help you identify and propose solutions that can resolve the problem.

Analytical skills allow you to assess data and processes to find solutions to a company's challenges. These include:

Forecasting

Data analysis

Interpretation of data and metrics

Deductive reasoning

Inductive reasoning 

Diagnostics

3. Critical-thinking

Critical thinking is the ability to process details with a particular flow and draw connections between concepts and facts. In other words, it's “thinking about thinking” – or finding and fixing flaws in the way we think.

The ability to think critically is the foundation of problem solving. Unless you can see the big picture, you won't be able to identify the pros and cons of different action plans. 

Critical thinking includes:

Interpretation

Open-mindedness

4. Decision making

Decision-making is the ability to choose solutions to problems. Simply stated, it's taking the relevant collected data, considering multiple viewpoints, and making an informed choice.

Once the choices are narrowed down, you'll need to pull the trigger – knowing you'll be held accountable for the decision. At times, you may need to make these decisions quickly, even if the wrong decision might make the problem worse. The ability to make proper use of your research and analysis to select the best action plan is a valuable skill. Components of this skill include:

Emotional Intelligence

Organization

5. Creativity

Sometimes, the best solution is only found by thinking outside the box. That demands creativity. 

Creativity is the ability to approach a task or a challenge in a different way. In other words, it's possessing the imagination to generate new ideas and find interesting approaches and unique perspectives. Creativity is often described as

Divergent thinking

Inspirational thinking

Outside-the-box thinking

Experimental thinking

6. Communication

Strong communication skills are vital during all phases of problem solving:

While identifying and analyzing the problem, you'll need to know how to communicate the core issues to others.

When researching the background of the issue, you'll need to know what communication channels are appropriate when seeking guidance.

When brainstorming possible solutions, you will need to know how to guide a team through positive and effective discussions.

Then, once you find a solution, communicating the action plan with clarity and precision is key to avoiding confusion and achieving proper implementation. 

No problem would ever be solved without good communication skills at work. 

Communication skills, however, include a much broader array of abilities beyond just speaking clearly. They also encompass listening in ways that make your colleagues feel heard, body language that puts your audience at ease, and vocal pitch adjustments to make your point land better. Here are a few common communication skills:

Active listening

Giving constructive feedback

Presentation / visual communication

Nonverbal communication

Written communication

Oral communication

Voice modulation

Rapport building 

7. Collaboration

In the business world, most problems are solved by teams of dedicated personnel, working in collaboration with one another. When highlighting this skill, you need to show how you've worked effectively as part of a team to generate and implement solutions.

Collaboration, by definition, means working with one or more individuals to complete a task. In the workplace, collaboration can be brainstorming ideas, delegating tasks to individual strengths, layering pieces of a process, or bringing together the team to understand the bigger picture.

When people work together, they're more effective at problem solving than when attempting to go it alone. Successful collaboration with your coworkers also increases their motivation and engagement at work, making them feel like they're an important part of the team. 

Collaboration includes:

Long-term thinking

Adaptability

Positive debate

Emotional intelligence

The bottom line

In an increasingly complex business environment, the ability to solve problems is more important than ever before. As a result, including these high-value problem-solving skills on your resume can help to ensure that employers recognize your full value proposition as a prospective new hire. That, in turn, can help to separate you from your competition and increase your odds of landing an interview and job offer.

If you want to make sure that the problem-solving skills in your resume are making the right impression on employers, take a few moments to get your free resume review from our team of experts today!

Related reading:

9 Soft Skills Employers Are Looking for in 2022

11 Steps to Writing the Perfect Resume

Standout Skills for a Resume: How to Make your Resume Great  

Related Articles:

Guide to Writing a Great Resume with No Work Experience

Higher Order Thinking Explained

How to Describe Organizational Skills When Applying for a Job

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How to List Problem-Solving Skills on a Resume [List Included]

Problem-solving skills are more in-demand than ever. 

Employers love candidates with problem-solving skills because, in 99% of cases, they guarantee you're also logical, creative, clear-headed, and a great decision-maker. 

But claiming you have organizational skills on your resume is not enough. 

To impress recruiters, you've got to prove that you possess them. 

This includes understanding which problem-solving skills you possess and adding them to your resume (the right way), among other things.

This is where this article comes in! We put together everything you need to know about problem-solving skills, including: 

• 8 Essential Problem-Solving Skills for Your Resume

How to Add Problem-Solving Skills to Your Resume

• Why Are Problem-Solving Skills Important
• 6 Problem-Solving Steps

Let's dive right in! 

8 Problem-Solving Skills for Your Resume

Research shows that problem-solving skills consist of several facets : 

• Identifying and analyzing a problem
• Taking effective actions
• Understanding the effect of the decisions
• Coming up with creative and novel solutions
• Transferring knowledge from one situation to another
• Thinking abstractly about problems

As such, there is no single problem-solving skill. Problem-solving includes a set of skills, all of which are equally important in helping your personal and professional life. 

Below, we’ll cover the eight most important problem-solving skills that you can also list on your resume to impress recruiters: 

#1. Research skills

To properly identify and understand a problem, you need excellent research skills. 

Research skills involve being able to gather information from the right sources, reviewing that information in detail to extract the data you need, analyzing the data according to the context, and being able to apply the data to your situation. 

#2. Analytical skills

Analytical skills are required throughout the entire process of solving a problem. 

In a nutshell, analytical skills refer to being able to analyze a situation in depth and from different perspectives . Specifically, you need analytical skills to achieve all of the following while solving a problem:

• Detect patterns
• Interpret data
• Analyze new information
• Reach conclusions based on several factors

#3. Creativity

Being creative means being able to think outside of the box and look at situations and problems inventively. 

For most people, creativity is mainly associated with creative industries such as arts and crafts, architecture, design, etc. 

In reality, however, creativity is an essential success factor for every job and the data is here to support that. According to this Adobe study , problem-solving (51%) and creativity (47%) have gained the most value in driving salary increases in the last five years. 

When it comes to the process of solving a problem, creativity can help you consider more perspectives, think abstractly about problems, and come up with novel solutions that others haven’t thought of before.

#4. Critical thinking skills

Being able to think critically means that you’re good at rationalizing, understanding the connections between ideas or situations, and logically analyzing any given situation. 

As such, strong critical thinking skills can help you see beyond what’s at face value, make more informed decisions, and anticipate the outcomes of said decisions. 

People who have critical thinking skills share traits such as open-mindedness , cognitive flexibility , skepticism , clarity , and precision . 

#5. Decision-making skills

Before coming up with a single action plan to solve a problem, you’ll need to first brainstorm several possible solutions. 

After that, you need good decision-making skills to choose the best possible solution. Without decision-making skills, you risk prolonging finding a proper solution or aggravating a problem even more. 

#6. Communication skills

With strong communication skills , you’re able to successfully explain the problem to others and propose your solutions. In turn, you can be sure that everyone’s on the same page and that you’re carrying out the action plan accordingly. 

Some communication skills required for problem-solving include: 

• Active listening
• Written and verbal communication
• Giving and receiving feedback

#7. Collaboration

Problem-solving is rarely a process you carry out alone. More often than not, you need to consult relevant stakeholders, give and receive feedback, and work with a team towards a common goal (i.e. solving the problem).

Well, collaboration entails exactly that - working well with others, cooperatively addressing problems, and putting a group’s goal ahead of personal goals. 

Some important collaboration skills that help with problem-solving include: 

• Conflict resolution
• Emotional intelligence 

#8. Attention to Detail 

Have you ever heard of the expression “the devil’s in the details?”

It means that something may seem simple on the surface, but in fact, the details make it complicated and are likely to cause problems.

Well, if you’re someone who shows great attention to detail, you’re not likely to let details keep you from solving a problem effectively. 

Not to mention, being able to spot and understand even the smallest details that make up a problem means you’ll be able to grasp the issue in its entire complexity and come up with even more inventive and workable solutions. 

Now that we covered the most important problem-solving skills, we’ll show you how to add them to your resume so that you can stand out from other candidates. 

Let us walk you through the process, step-by-step: 

#1. Mention Your Problem-Solving Skills on Your Resume Summary

The resume summary is a three or four-sentence paragraph positioned at the top of your resume that includes: 

• Your profession and years of experience 
• Your top skills (i.e. hard skills or soft skills)
• One or two noteworthy achievements 

The goal of the resume summary is to catch the hiring manager’s attention, show them you’re a relevant candidate and get them to go through the rest of your resume in detail. 

As such, it’s your first chance to highlight your problem-solving skills effectively. You can either do that by mentioning them among your top skills or by mentioning an achievement that proves you possess a given skill.

In the best-case scenario, you can even do both. 

Here is an example of how you can include problem-solving skills in your resume summary: 

• Behavioral psychologist with 7+ years of experience in the field. Great research, analytical, and communication skills. Over the last eight years, I’ve worked closely with more than 100 patients with different behavioral disorders, helping them improve their personal and professional lives through different treatment methods. 

#2. Add the RIGHT Problem-Solving Skills Under Your Soft Skills

Secondly, you should list your problem-solving skills under your resume’s soft skills section . 

The listing part is pretty easy - simply create a section titled Skills and write down your problem-solving skills.

There is, however, one caveat: 

You don’t want to overkill your skills section by listing every problem-solving skill we covered in this article.

Not only will the hiring manager have trouble believing you possess each and every skill, but there’s also a high chance you don’t even need all those skills to begin with. 

To make your skills section as relevant as possile, do the following: 

• Check the job description. The job description can show you exactly what skills you need for the job. If you’re applying for, say, a software engineering position, you’ll probably be required to have the following problem-solving skills: analytical skills, creativity, attention to detail, and cognitive flexibility. 
• Identify the skills you possess. Think about which skills you can back up with actual experience from your previous jobs. Only list problem-solving skills that you actually possess and that you can prove you possess on your resume. 
• Add those skills under your soft skills. Then, add the problem-solving skills that you have and that are required in the job under your resume’s “Soft Skills” section. 

#3. Prove Your Problem-Solving Skills In Your Work Experience Section

Finally, you should use the work experience section to prove that you’ve got the problem-solving skills you’ve mentioned throughout your resume. 

Anyone can just claim that they’ve got problem-solving skills on their resume - not everyone can back them up with experience.

Here’s what you can do to convey that you possess problem-solving skills and also make your work experience section as impactful as possible: 

• Tailor your work experience to the job. Only add past jobs that are relevant to the position you are applying for now. If you’re applying for, say, a software engineering position, the hiring manager will be interested in your previous jobs in the field, but probably not too interested in the time you worked as a server at a restaurant. 
• Focus on your achievements instead of your responsibilities. More often than not, hiring managers know exactly what your responsibilities consisted of in previous jobs. What they want to know is how you made a positive impact with your achievements. 
• Make your achievements quantifiable. Speaking of achievements, you want to make them as quantifiable as possible. After all “treated ten patients in the course of a year using positive reinforcement” sounds much better than “treated ten patients.”
• Use the Laszlo Bock formula . If you’re having trouble phrasing your achievements, the following formula will probably be of help: “Accomplished X as measured by Y doing X.” 
• Leverage action verbs and keywords. There are hundreds of words and verbs you can use instead of “did,” “accomplished,” etc. The more descriptive you are of your achievements, the more impressive they can sound.

And here’s an example of a project manager describing their problem-solving skills in their work experience section:

• Fixed company communication issues by implementing a new project management solution. 
• Improved team productivity by implementing time-tracking software and doing daily stand-up calls.
• Managed to meet all client deliverable deadlines in 2022.

Why Are Problem-Solving Skills Important?

Are you wondering what exactly is it that makes problem-solving skills so important? 

After all, there are hundreds of soft skills out there that you can master, improve, or learn how to add to your resume. So it’s normal to wonder “why should I focus on problem-solving?” 

Here is why problem-solving skills matter:

• They can improve your employability. Problem-solving skills are among the most important skills to employers across a range of occupations. In short, employers are always looking for proactive thinkers who can address professional challenges.
• They can help you grow in your career more easily. You’ll be more likely to get promoted if you can come up with creative solutions to the different problems that you’ll face throughout your career.
• They can become an essential part of your personal brand . Your current employer, coworkers, and future employers alike will see you as someone creative, reliable, and helpful.
• They are related to a range of other valuable skills. When you prove you’re a problem solver, you’re effectively saying you’re attentive to detail, logical, creative, analytical, curious, and other things employers are looking for in their employees.

10 Jobs That Require Problem-Solving Skills

As we’ve already mentioned, problem-solving skills come in handy for practically every job. 

Whether you’re a teacher who needs to solve a dispute between peers in your class or a customer representative who needs to help a client, knowing how to go about solving issues is definitely an asset. 

That said, some jobs are all about solving problems. In such cases, problem-solving skills are not just a nice addition to have on your resume - they’re crucial to getting hired. 

Here are the top 10 jobs requiring problem-solving skills in 2024: 

• Software engineer
• Air-traffic controller
• Police officer
• Social worker
• Psychologist
• UX designer

35 Action Verbs You Can Use to Highlight Your Problem-Solving Skills

The language you use to describe your problem-solving skills matters.  

Sure, you can use “ solved” to describe how you dealt with a problem throughout your entire resume and risk coming off as repetitive and unimaginative. 

Or , you can use any of the following action verbs and keywords and make your problem-solving skills pop out in the eyes of recruiters: 

• Calculate  
• Critically think 
• Draw conclusions
• Experiment 
• Listen/Listen actively 

The Problem-Solving Process in 6 Steps

Problem-solving is a methodical process. It consists of certain steps that you always need to take if you want to find a good solution. 

The more you understand and practice this process, the better you can get at solving problems. 

Below, we cover the six main steps of problem-solving in detail:

#1. Identify the problem 

The first step to solving a problem is identifying exactly what’s causing it. 

After all, if you’re not focusing on the real underlying issue, you might come up with solutions that don’t fit the problem itself. 

Say, for example, that you’re a teacher that’s facing poor class performance. Identifying whether the problem comes from the students’ not studying enough or from your own teaching methods can make a big difference in the solutions you come up with. 

It typically happens that the faster you find the root cause of the problem, the easier it is to find a proper solution. 

#2. Understand the problem

Once you identify the problem, you’ve got to understand it completely. Here are some questions you can ask to make sure you properly understand a problem: 

• What is the scale of the problem? 
• What are its short and long-term effects? 
• Have you faced something like this before?
• Can the problem be solved by dividing it into smaller parts?

The better you understand the problem in its complexity, the more likely you are to come up with effective solutions. 

#3. Research the systems that make up the problem 

In many cases, solving a problem will be a complex undertaking. See, complex problems are often the result of several different underlying systems that you need to understand to find a dynamic solution. 

Let’s take the teacher example from above. 

If a certain student is not doing too well and keeps getting poor grades, you might be tempted to go the easy route and simply chastise them and tell them to study more.

This, in a lot of cases, might simply not work because you’re not addressing the root cause of the problem.

The student might, for example, be burned out , unmotivated by the curriculum, or simply struggling with specific topics.

A problem-solving solution that’s more likely to work would be to talk to the student (or their parents), try to understand the reason for their poor grades, and address the root cause behind the problem itself.

#4. Visualize the problem 

This may not apply to all situations, but it can definitely come in handy for most. 

Drawing a diagram to visualize the situation or your solution to the problem can help you grasp its complexity better - especially if the problem is multi-faceted. Anything from PowerPoint to a piece of white paper can be a good tool to visualize your problem, highlight the problem area, and tackle it more effectively.

#5. Brainstorm solutions 

After you’ve done all the above, it’s time to start thinking about solutions. 

This is another step of the problem-solving process that’s based on collaboration and effective communication. In the brainstorming phase, you should sit with team members or relevant stakeholders and come up with as many creative ideas and solutions as possible. 

This is not where you come up with your most refined, well-thought-out ideas. Instead, it’s where you discuss freely and combine diverse knowledge and analysis of the problem to come up with diverse solutions. 

Brainstorming is an essential part of problem-solving that can help you break out of boring or predictable ideas and thinking patterns. 

#6. Choose the best answer(s)

This is where decision-making skills come in. With a list of different potential solutions, you can narrow down your options to finally choose the best one. 

To reach a solution more easily, take the following into consideration:

• Your company’s/organization’s objectives
• The budget and the timeframe at your disposal
• The success outcomes
• Potential risks linked to the solution 

Finally, discuss your solutions with relevant stakeholders and team members to gather all the possible feedback that can help you make the best possible decision. 

And remember - once you’ve chosen the best possible solution to a problem, your work is far from over. Being a problem solver also includes the following: 

• Develop and implement an action plan
• Monitor the progress of your plan 
• Make necessary adjustments during the process
• Evaluate the outcomes of your solution 

Problem-Solving Skills Resume Example

Want a resume that makes your problem-solving skills pop like the above example? 

Use one of our tried-and-tested resume templates . 

They’re free, modern, and created in collaboration with some of the best HR professionals from around the globe!

Key Takeaways 

And that's a wrap on problem-solving skills. By now, you should know everything there is to know on the topic. 

Before you go, here are the main points we covered in this article: 

• Problem-solving skills are a set of soft skills that help you solve problems effectively. They involve critical thinking, analytical skills, creativity, communication skills, and attention to detail. 
• Problem-solving skills can improve your employability, work performance, and personal brand. 
• Add your problem-solving skills to your resume summary, under the soft skills section, and in your work history section. 
• When you’re creating your work history section, make sure to tailor it to the job, focus on your achievements and make them quantifiable, and use action verbs and keywords from the job description. 
• To get better at solving problems, follow these steps: identify and understand the problem, research the systems that make up the problem, visualize the problem, brainstorm, and choose the best possible solution. 
• Once that’s done, create an action plan and make sure to monitor its progress as you’re implementing it. 

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7 Problem Solving Skills That Aren’t Just Buzzwords (+ Resume Example)

• Júlia Mlčúchova , 
• Updated April 8, 2024 9 min read

Problem-solving skills are something everybody should include on their resume, yet only a few seem to understand what these skills actually are. If you've always felt that the term "problem-solving skills" is rather vague and wanted to know more, you've come to the right place.

In this article, we're going to explain what problem-solving skills really mean. We'll talk about what makes up good problem-solving skills and give you tips on how to get better at them. You'll also find out how to make your problem-solving abilities look more impressive to those who might want to hire you.

Sounds good, right? Curious to learn more? 

In this article we’ll show you:

• What are problem solving skills;
• Why are they important; 
• Specific problem solving skills examples;
• How to develop your problem solving skills;
• And, how to showcase them on your resume.

Table of Contents

Click on a section to skip

What are problem solving skills?

Why are problem solving skills important, the best 7 problem solving skills examples, how to develop problem solving skills, problem solving skills resume example, key takeaways: problem solving skills.

First of all, they're more than just a buzzword!

Problem-solving skills are a set of specific abilities that allow you to deal with unexpected situations in the workplace, whether it be job related or team related. 

It's a complex process that involves several “sub skills” or “sub steps,” namely:

• Recognizing and identifying the issue at hand.
• Breaking the problem down into smaller parts and analyzing how they relate to one another. 
• Creating potential solutions to the problem, evaluating them and picking the best one.  
• Applying the chosen solution and assessing its outcome. 
• Learning from the whole process to deal with future problems more effectively. 

As you can see, it's not just about solving problems that are right in front of us, but also about predicting potential issues and being prepared to deal with them before they arise.  

Despite what you may believe, problem-solving skills aren't just for managers . 

Think about it this way: Why do employers hire employees in the first place? To solve problems for them!

And, as we all know, problems don't discriminate. In other words, it doesn't matter whether you're just an intern, an entry-level professional, or a seasoned veteran, you'll constantly face some kind of challenges. And the only difference is in how complex they will get.

This is also reflected in the way employers assess suitability of potential job candidates. 

In fact, research shows that the ability to deal with unexpected complications is prioritized by an overwhelming 60% of employers across all industries, making it one of the most compelling skills on your resume.

So, regardless of your job description or your career level, you're always expected to find solutions for problems, either independently or as a part of a team. 

And that's precisely what makes problem-solving skills so invaluable and universal ! 

Wondering how good is your resume?

Find out with our AI Resume Checker! Just upload your resume and see what can be improved.

As we've said before, problem-solving isn't really just one single skill. 

Instead, your ability to handle workplace issues with composure depends on several different “sub-skills”. 

So, which specific skills make an employee desirable even for the most demanding of recruiters? 

In no particular order, you should focus on these 7 skills : 

• Analytical skills
• Research skills
• Critical thinking 
• Decision-making
• Collaboration
• Having a growth mindset

Let's have a look at each of them in greater detail!

#1 Analytical skills

Firstly, to truly understand complex problems, you need to break them down into more manageable parts . Then, you observe them closely and ask yourself: “ Which parts work and which don't,” How do these parts contribute to the problem as a whole,” and "What exactly needs to be fixed?” In other words, you gather data , you study it, and compare it - all to pinpoint the cause of the issue as closely as possible.

#2 Research skills

Another priceless tool is your research skills (sometimes relying on just one source of information isn't enough). Besides, to make a truly informed decision , you'll have to dig a little deeper. Being a good researcher means looking for potential solutions to a problem in a wider context. For example: going through team reports, customer feedback, quarterly sales or current market trends.  

#3 Critical thinking

Every employer wants to hire people who can think critically. Yet, the ability to evaluate situations objectively and from different perspectives , is actually pretty hard to come by. But as long as you stay open-minded, inquisitive, and with a healthy dose of skepticism, you'll be able to assess situations based on facts and evidence more successfully. Plus, critical thinking comes in especially handy when you need to examine your own actions and processes. 

 #4 Creativity

Instead of following the old established processes that don't work anymore, you should feel comfortable thinking outside the box. The thing is, problems have a nasty habit of popping up unexpectedly and rapidly. And sometimes, you have to get creative in order to solve them fast. Especially those that have no precedence. But this requires a blend of intuition, industry knowledge, and quick thinking - a truly rare combination. 

#5 Decision-making

The analysis, research, and brainstorming are done. Now, you need to look at the possible solutions, and make the final decision (informed, of course). And not only that, you also have to stand by it ! Because once the train gets moving, there's no room for second guessing. Also, keep in mind that you need to be prepared to take responsibility for all decisions you make. That's no small feat! 

#6 Collaboration

Not every problem you encounter can be solved by yourself alone. And this is especially true when it comes to complex projects. So, being able to actively listen to your colleagues, take their ideas into account, and being respectful of their opinions enables you to solve problems together. Because every individual can offer a unique perspective and skill set. Yes, democracy is hard, but at the end of the day, it's teamwork that makes the corporate world go round. 

#7 Having a growth mindset

Let's be honest, no one wants their work to be riddled with problems. But facing constant challenges and changes is inevitable. And that can be scary! However, when you're able to see these situations as opportunities to grow instead of issues that hold you back, your problem solving skills reach new heights. And the employers know that too!

Now that we've shown you the value problem-solving skills can add to your resume, let's ask the all-important question: “How can I learn them?”

Well…you can't. At least not in the traditional sense of the word. 

Let us explain: Since problem-solving skills fall under the umbrella of soft skills , they can't be taught through formal education, unlike computer skills for example. There's no university course that you can take and graduate as a professional problem solver. 

But, just like other interpersonal skills, they can be nurtured and refined over time through practice and experience. 

Unfortunately, there's no one-size-fits-all approach, but the following tips can offer you inspiration on how to improve your problem solving skills:

• Cultivate a growth mindset. Remember what we've said before? Your attitude towards obstacles is the first step to unlocking your problem-solving potential. 
• Gain further knowledge in your specialized field. Secondly, it's a good idea to delve a little deeper into your chosen profession. Because the more you read on a subject, the easier it becomes to spot certain patterns and relations.  
• Start with small steps. Don't attack the big questions straight away — you'll only set yourself up for failure. Instead, start with more straightforward tasks and work your way up to more complex problems. 
• Break problems down into more digestible pieces. Complex issues are made up of smaller problems. And those can be further divided into even smaller problems, and so on. Until you're left with only the basics. 
• Don't settle for a single solution. Instead, keep on exploring other possible answers.
• Accept failure as a part of the learning process. Finally, don't let your failures discourage you. After all, you're bound to misstep a couple of times before you find your footing. Just keep on practicing. 

How to improve problem solving skills with online courses

While it’s true that formal education won’t turn you into a master problem solver, you can still hone your skills with courses and certifications offered by online learning platforms :

• Analytical skills. You can sharpen your analytical skills with Data Analytics Basics for Everyone from IBM provided by edX (Free); or Decision Making and Analytical Thinking: Fortune 500 provided by Udemy (＄21,74).
• Creativity. And, to unlock your inner creative mind, you can try Creative Thinking: Techniques and Tools for Success from the Imperial College London provided by Coursera (Free).
• Critical thinking. Try Introduction to Logic and Critical Thinking Specialization from Duke University provided by Coursera (Free); or Logical and Critical Thinking offered by The University of Auckland via FutureLearn.  
• Decision-making. Or, you can learn how to become more confident when it's time to make a decision with Decision-Making Strategies and Executive Decision-Making both offered by LinkedIn Learning (1 month free trial).
• Communication skills . Lastly, to improve your collaborative skills, check out Communicating for Influence and Impact online at University of Cambridge. 

The fact that everybody and their grandmothers put “ problem-solving skills ” on their CVs has turned the phrase into a cliche. 

But there's a way to incorporate these skills into your resume without sounding pretentious and empty. Below, we've prepared a mock-up resume that manages to do just that.

FYI, if you like this design, you can use the template to create your very own resume. Just click the red button and fill in your information (or let the AI do it for you).

Problem solving skills on resume example

This resume was written by our experienced resume writers specifically for this profession.

Why this example works?

• Firstly, the job description itself is neatly organized into bullet points .  
• Instead of simply listing soft skills in a skills section , you can incorporate them into the description of your work experience entry.  
• Also, the language here isn't vague . This resume puts each problem-solving skill into a real-life context by detailing specific situations and obstacles. 
• And, to highlight the impact of each skill on your previous job position, we recommend quantifying your results whenever possible. 
• Finally, starting each bullet point with an action verb (in bold) makes you look more dynamic and proactive.

To sum it all up, problem-solving skills continue gaining popularity among employers and employees alike. And for a good reason!

Because of them, you can overcome any obstacles that stand in the way of your professional life more efficiently and systematically. 

In essence, problem-solving skills refer to the ability to recognize a challenge, identify its root cause, think of possible solutions , and then implement the most effective one. 

Believing that these skills are all the same would be a serious misconception. In reality, this term encompasses a variety of different abilities , including:

In short, understanding, developing, and showcasing these skills, can greatly boost your chances at getting noticed by the hiring managers. So, don't hesitate and start working on your problem-solving skills right now!

Julia has recently joined Kickresume as a career writer. From helping people with their English to get admitted to the uni of their dreams to advising them on how to succeed in the job market. It would seem that her career is on a steadfast trajectory. Julia holds a degree in Anglophone studies from Metropolitan University in Prague, where she also resides. Apart from creative writing and languages, she takes a keen interest in literature and theatre.

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Problem Solving Skills: Best Examples & Advice for 2024

Problem-solving skills are a set of attributes that allow individuals to assess, analyze, and resolve complex situations and challenges that they may encounter in life. It involves the ability to think critically and creatively, identify various options and alternatives, and select the most effective solution to a particular problem.

The constant need for problem-solving skills, both in personal and professional aspects of an individual’s life, highlights the importance of having this skill set. In this article, we will explore the significance of problem-solving skills in personal and professional life and provide some of the best examples and advice to help develop this crucial skill.

Importance of problem-solving skills

Problem-solving skills are essential in daily life, from figuring out how to fix a broken appliance or to resolve a conflict with a friend. The same applies to the professional world, as individuals are continually faced with workplace challenges that require immediate and practical solutions.

Employers prioritize problem-solving skills when hiring new employees. This is because companies need people who can think critically and creatively in high-stress situations, who can identify opportunities, innovate and implement new ideas, and adapt to changes accordingly. An employee with excellent problem-solving skills adds value to an organization since they can resolve conflicts, contribute to decision-making, and develop effective strategies that enhance productivity levels.

Personal life heavily benefits from problem-solving skills, as individuals who can navigate through difficult situations can maintain healthy relationships, relieve stress, and handle their affairs confidently. Learning how to manage difficulties in personal life translates to how an individual can manage their professional life, helping them to thrive in the workplace.

Definition of problem-solving skills

Problem-solving skills involve various attributes, including analytical and critical thinking, decision-making, creativity, and resourcefulness. The ability to think outside the box, coupled with sound judgment, helps individuals weigh various options and identify the most effective solution.

Creativity is also a critical aspect of problem-solving since individuals need to think of alternative solutions to try in challenging situations. Finally, resourcefulness helps individuals overcome unforeseen challenges when there are no obvious solutions.

Types of Problems

Problem-solving is not just about finding a solution. It also involves identifying the type of problem you are facing. By doing so, you can determine the best approach to solve the problem.

Categorization of Problems

Problems can be classified in different ways. Here are some common types of problems:

• Simple problems  are straightforward and have a clear solution. For example, fixing a flat tire on your bike.
• Complicated problems  are more complex and require more effort to solve. These problems typically have multiple steps and may require specialized knowledge. For example, fixing a broken computer.
• Complex problems  are the most challenging type of problem. These problems are often dynamic, with changing variables and uncertain outcomes. They require creative thinking and the ability to adapt to unforeseen circumstances. For example, finding a cure for a new virus.

Different Approaches to Solving Complex Problems

Complex problems require a different approach to solve. Here are some approaches that can be used to tackle complex problems:

• Collaborative problem-solving.  This approach involves bringing together a diverse group of people with different perspectives and expertise to work on the problem. This can generate fresh ideas and solutions that may not have been possible otherwise.
• Systems thinking.  This approach involves looking at the problem as part of a larger system. By understanding the system’s interconnected parts and the relationships between them, you can develop a targeted solution that addresses the root cause of the problem.
• Design thinking.  This approach involves looking at the problem from the user’s perspective. By understanding the user’s needs and experiences, you can develop a solution that meets those needs in a practical way.
• Agile problem-solving.  This approach involves breaking the problem down into smaller, more manageable parts. This allows you to quickly test and refine solutions, adapting to changing circumstances as needed.

Understanding the type of problem you are facing is crucial to developing an effective solution. By using the appropriate approach, you can solve even the most complex problems.

Steps Involved in Problem-Solving Process

To effectively solve a problem, there are certain steps that need to be followed. In this section, we will discuss the steps involved in the problem-solving process.

Identification of Problem

The first step in problem-solving is identifying the problem. This involves recognizing that there is an issue that needs to be addressed. It’s important to clearly define the problem at this stage, as it will inform the subsequent steps in the process.

Analysis of the Problem

Once the problem has been identified, the next step is to analyze it. This means gathering information and data related to the issue. Understanding the underlying causes of the problem and its impact is key to developing effective solutions.

Defining the Problem

Once the problem has been analyzed, it’s time to define it more precisely. This involves looking at the root causes of the problem and identifying the key issues that need to be addressed. This step will help to ensure that the problem is properly understood and that the right solutions are developed.

Developing Alternative Solutions

With a clear understanding of the problem, it’s time to develop alternative solutions. The aim is to generate a range of options that could potentially address the problem. Brainstorming is a great technique for this stage, as it encourages creative thinking and the exploration of new ideas.

Evaluating the Alternative Solutions

Having generated a range of potential solutions, the next step is to evaluate them. This involves assessing how well each option would address the problem and examining any potential drawbacks. It’s important to be objective during this stage, and to consider each solution on its own merits.

Choosing the Best Solution

Once the potential solutions have been evaluated, the next step is to choose the best one. This means selecting the option that is most likely to solve the problem effectively, efficiently and within the given timeframe. It is important to consider both short-term and long-term consequences of the solution.

Implementing the Solution

With the best solution chosen, the next step is to implement it. This means putting the plan into action and making sure that everyone involved is clear on their role and responsibilities. Communication, collaboration and cooperation between team members are crucial to successful implementation.

Follow-up and Monitoring

The final step in the problem-solving process is follow-up and monitoring. This involves checking that the solution is working as intended and making any necessary adjustments. It’s important to track progress and identify any further challenges or problems that arise, so that they can be dealt with promptly.

Effective problem-solving involves a systematic and analytical approach that requires careful consideration of a range of factors. By following these steps, it is possible to identify and implement solutions that address the root causes of problems and create positive outcomes.

Common Mistakes in Solving Problems

In any problem-solving process, there are common mistakes that teams or individuals can make, leading to a failed outcome. Here are some of the most common ones:

Poor Communication

Poor communication can be the root of many problems in a team or project. It can lead to misunderstandings, missed deadlines, wasted resources, and ultimately, project failure. Communication issues can arise from language barriers, misinterpretation of messages, or even lack of motivation.

To avoid poor communication, it is essential to prioritize clear and concise communication channels. Listen intently and provide feedback actively, and be open to constructive criticism. Stay focused on the outcomes, and ensure that all communication aligns with the project’s goals.

Inaccurate or Insufficient Information

A lack of accurate and relevant information can derail a problem-solving process. Teams must be diligent in researching all available data, seeking expert advice, and analyzing data to make informed decisions. Failure to do so can result in missed opportunities, incorrect solutions, and delays in finding the right solution.

To prevent insufficient information, create a plan to gather all the available data, including the potential sources of information. Involve team members who are experts in their fields, and seek guidance from senior stakeholders. Use the gathered data to create an informed decision-making process.

Failure to Involve Key Stakeholders

It is crucial to involve all relevant stakeholders in the problem-solving process. Failure to involve stakeholders can lead to problematic communication, incomplete information, and unaddressed concerns that arise later.

To prevent failure to involve key stakeholders, identify all stakeholders at the beginning of the problem-solving process, including team members, customers, end-users, and senior leaders. Set up regular communication channels with stakeholder groups and ensure that all feedback and concerns are adequately addressed to achieve desired outcomes.

Bias and Groupthink

Biases and groupthink can influence and cloud the objectivity of the problem-solving process. Personal biases, opinions, or beliefs can impede the individual’s ability to reason and make rational decisions. Groupthink is a phenomenon when a group places more priority on agreeing with the majority rather than critically analyzing the problem.

To avoid bias and groupthink, team members should be trained in recognizing personal biases and avoiding preconceived notions that may influence decision-making. Encourage active participation from all members and foster a culture of open criticism and discussion.

Overlooking Underlying Issues

While addressing the immediate problems that arise, it is easy to overlook underlying issues that cause recurring problems. Fixing the symptoms and ignoring the root cause can be a short-sighted approach to problem-solving.

To avoid overlooking underlying issues, analyze the problem thoroughly, identifying previous occurrences, and consider metrics to gauge current problems’ severity. Look beyond the most obvious solutions and evaluate alternative approaches that address the underlying issues. Create a checklist to assess if the possible solutions address the root cause.

Problem-Solving Techniques and Tools

In any workplace, problem-solving can be a challenging task, especially if the issue is not well-defined or if a team is not capable of reaching a consensus. Fortunately, there are numerous problem-solving tools and techniques that can aid in resolving any problem or issue. The following are some of the problem-solving techniques and tools that individuals and teams use to overcome various challenges:

Brainstorming

Brainstorming is a problem-solving technique that facilitates the collective creation of ideas and potential solutions by a group of individuals. This technique enhances creativity and allows individuals to present their thoughts and ideas freely without judgment or criticism. Some brainstorming techniques include structured brainstorming, rapid ideation, and brainwriting. Brainstorming assists in identifying causes and possible solutions to a problem or challenge.

Root Cause Analysis

Root Cause Analysis (RCA) is a problem-solving technique that proactively identifies the root cause(s) rather than just treating the symptoms of the problem. RCA focuses on identifying the most basic reason(s) that leads to a problem, suggesting a solution to the cause(s), and preventing the issue from happening again. RCA is an iterative process that involves systematically defining and analyzing the problem to identify the root cause.

SWOT Analysis

SWOT (Strengths, Weaknesses, Opportunities, and Threats) Analysis is used to evaluate an organization’s or individual’s internal and external environment. It considers the strengths and weaknesses of the organization or individual, and the opportunities and threats presented by the external environment. The output of a SWOT analysis fit into two categories – internal (strengths and weaknesses) and external (opportunities and threats). It is usually used in creating strategic planning and decision-making.

Fishbone Diagram

Fishbone diagrams, also known as cause-and-effect diagrams, are problem-solving tools used to identify the causes of a specific problem or issue. It is based on the idea that every effect has a cause, and that most problems have multiple causes. The causes are categorized into different aspects or categories such as people, process, environment, or equipment to identify which causes need to be addressed first.

Failure Mode and Effect Analysis (FMEA)

FMEA predicts and identifies potential defects or failures before they occur. It provides an essential, structured approach to prioritize possible causes that may cause a defect or failure. FMEA techniques are proactive, assisting the organization or individual to take preventive actions, prioritize potential risks, and mitigate or eliminate the causes of failure.

Pareto Analysis

Pareto Analysis is a statistical problem-solving tool that prioritizes problems or causes based on their severity or impact to the organization or individual. It is also called the 80/20 rule, where 80% of an effect comes from the 20% of the causes. The Pareto chart represents the data, and the focus area of the problem.

Skills Required for Effective Problem Solving

Problem solving is an essential skill that most employers look for in their employees. Effective problem solvers not only overcome challenges, but they also identify new opportunities to keep businesses competitive. Over time, problem solving has been recognized as an incredibly complex activity that requires a diverse range of skills to be effective. This section of the article will focus on six vital key skills for effective problem solving. They are as follows:

Critical Thinking

Critical thinking is a mental process that is aimed at evaluating information systematically to reach a sound, logical conclusion. When it comes to problem-solving, critical thinking enables us to identify, assess, and analyze the situation’s underlying causes to determine the appropriate course of action. Without critical thinking, decisions are made without thorough consideration of the potential outcomes. Therefore, it is imperative to develop critical thinking skills to become a great problem solver.

Analytical Skills

Analytical skills involve the ability to scrutinize data and information, break them down into small parts, find patterns, and draw logical conclusions. Effective problem solvers must be able to use analytical skills to evaluate different solutions and determine which one is the most appropriate. This skill requires attention to detail, patience, and an analytical mindset to examine the different parts of a problem and determine their relevance.

Creativity and Innovation

Being creative and innovative means that you can think outside the box and come up with non-traditional solutions to complex issues. Effective problem solvers know how to be both creative and innovative, which is essential when situations call for out-of-the-box solutions. Without this skill, problem solvers would always rely on the same tried-and-tested solutions that may not be applicable in all situations.

Decision-Making Skills

Effective problem solving comes with decision making skills. This skill refers to the ability to analyze situations, weigh the pros and cons of different alternatives, and choose the best course of action. A good decision-maker can identify risks and consequences before making a final decision. The decision-making process can be complex, and it helps to have a logical and straightforward approach.

Communication and Collaboration Skills

Communication and collaboration skills are vital to effective problem solving. This skill set involves providing feedback, sharing expertise, and building consensus with team members. Good communication skills can help to prevent misunderstandings and mistakes while improving productivity. Collaboration skills enable you to work effectively as a team to solve complex issues and achieve the desired results.

Persistence and Resilience

Effective problem-solving requires persistence and resilience to overcome challenging obstacles. Persistence involves to continue working to solve a problem despite setbacks and failures, while resilience brings the ability to bounce back from a difficult situation. Effective problem solvers understand that successful problem-solving requires overcoming hurdles and setbacks to achieve your desired outcome.

Effective problem solving demands a diverse range of skills that can be developed and refined over time.

Examples of Problem Solving in Different Environments

As problem solving is an essential skill, it is crucial to understand how it applies in different environments. Here are some examples of problem solving in different areas:

Problem Solving in the Workplace

In the workplace, problem solving is essential in various scenarios. It could be a technical issue that needs fixing, disagreements among team members, or a more significant issue such as losing clients. Problem solving in the workplace requires collaboration and communication among team members to find a solution that benefits everyone.

One example of a successful problem-solving process in the workplace could be applying the “5 Whys” technique. After identifying a problem, teams would ask why it happened five times until its root cause is identified. With this process, it would be easier to find the right solution preventing the problem from happening again.

Problem Solving in Education

Problem-solving skills are vital in education, as students and teachers face numerous issues daily. It could be a student struggling with a particular subject or a teacher struggling to make their class engaging. To address this, it is crucial to identify the real issue and find the right approach to solve it.

For instance, if a student is struggling with a particular subject, a teacher could assess the student’s learning style and adjust their teaching method accordingly. By doing so, the teacher could help the student improve their understanding of the subject, which could result in better grades.

Problem Solving in Personal Life

We all face issues in our personal life, and problem-solving skills could help us overcome them. For instance, if you have trouble managing your finances, you could identify the issue by listing all your expenses and income sources. After identifying where the issue lies, you could create a budget to manage your finances better.

Another example could be when you have trouble sleeping. You could find the cause of your sleep disturbances and find an appropriate solution. It could be turning off electronic devices an hour before bedtime or changing your bedroom’s temperature to improve your sleep.

Problem Solving in Leadership

As a leader, problem-solving skills are crucial to ensure the success of the team or organization. Leaders face various issues such as employee engagement, low productivity, and conflicts among team members. Effective leaders use problem-solving skills to find the root cause of the problem and develop a plan to address it.

One example of an effective problem-solving process for leaders could be using the “SWOT Analysis” technique. By identifying the organization’s strengths, weaknesses, opportunities, and threats, leaders could develop a strategic plan to improve the organization’s overall performance.

Problem-solving skills are a valuable asset in various aspects of life. By understanding how to apply problem-solving skills in different environments, it would be easier to find the right solution that benefits everyone involved.

Ways to Enhance Problem-Solving Skills

As a professional, problem-solving skills are essential for success. As such, it is important for individuals to continually improve these skills. There are several ways to enhance problem-solving skills, and some of the best examples and advice are discussed below.

Practice Effective Communication

Effective communication is essential in problem-solving. Clear communication allows individuals to understand the problems at hand, brainstorm solutions, and communicate potential solutions to colleagues, stakeholders, and clients. Communication skills can be improved through practice, engaging in active listening, and avoiding misunderstandings.

Prepare a Plan and Prioritize Tasks

Preparing a plan and prioritizing tasks enables individuals to systematically tackle and solve problems. Planning involves breaking a problem down into smaller, more manageable parts and identifying the steps necessary to solve each part. Additionally, prioritizing tasks helps individuals determine which problems require immediate attention and which can wait.

Think Outside the Box

Thinking outside the box allows individuals to come up with creative solutions to complex problems. Ideas that are considered outside the norm may lead to innovative solutions that have not been considered by others. To think outside the box, individuals should challenge assumptions, examine the problem from different perspectives, and brainstorm unconventional solutions.

Seek Out Feedback and Learn from Failure

Seeking feedback from colleagues, stakeholders, and clients can provide individuals with new insights and perspectives on a problem. Additionally, seeking feedback can help individuals identify areas of improvement and potential solutions to problems. Failure is also an opportunity for growth and learning. Individuals should analyze failures to understand what went wrong and how to avoid similar problems in the future.

Continually Learn and Expand Knowledge

Continuing to learn and expand knowledge is essential for problem-solving. Individuals should stay up-to-date with the latest industry news, take courses or attend workshops, and read books on the subject of problem-solving. This continuous learning process can help individuals identify new solutions and approaches to problems.

Problem-solving skills are essential for success in any profession. By practicing effective communication, preparing plans and prioritizing tasks, thinking outside the box, seeking out feedback, and continually learning and expanding knowledge, individuals can enhance their problem-solving skills and become more effective professionals.

Overcoming Obstacles to Effective Problem Solving

When it comes to problem solving, it’s not always smooth sailing. Obstacles and roadblocks can arise when trying to tackle a particular issue, and these obstacles can make it challenging to reach a successful resolution. In this section, we will discuss some common obstacles to effective problem solving and some strategies to overcome them.

Resistance to Change

One of the most significant barriers to effective problem solving is resistance to change. Some people are naturally resistant to change, and it takes a lot of persuasion to get them to embrace a new solution. If you encounter resistance to change when working on a problem, it’s essential to help stakeholders see the value of the proposed solution.

One strategy to address resistance to change is to involve those who are resistant in the decision-making process. By including them in the process, they may feel more ownership over the problem and be more open to the changes proposed. Another approach is to provide clear communication on the reasons for the change and the benefits it will bring. By demonstrating that the change is necessary for future success, you can help eliminate resistance.

Fear of Failure

Another obstacle to effective problem solving is a fear of failure. When people are afraid of failure, they may avoid taking risks or trying new ideas, which can prevent progress. To overcome fear of failure, it’s crucial to create a safe and supportive environment for experimentation and risk-taking.

One approach is to encourage people to see failure as an opportunity to learn and grow. By reframing failure as a necessary step towards success, you can help people embrace it as an inevitability in problem-solving. Another strategy is to break problems down into smaller, more manageable pieces. By tackling smaller components of the problem, you can build momentum towards a successful outcome that alleviates fears and shows progress.

Lack of Resources

A lack of resources can also hinder effective problem solving. Limited time, budget, or personnel can create significant barriers when trying to solve a problem. To overcome these obstacles, it’s essential to identify alternative resources that can be utilized.

One strategy is to consider all available resources, even those that may not seem immediately relevant. Brainstorming sessions can be helpful in identifying potential resources previously overlooked. Another approach is to consider collaborating with external partners or stakeholders to leverage additional resources. This can expand the available resources and provide a new perspective on problem-solving.

Unclear Goals and Objectives

Finally, unclear goals and objectives can hinder effective problem solving. When people don’t understand what they’re working towards or what success looks like, it can lead to inefficiency and frustration. To address this obstacle, it’s important to establish clear goals and objectives upfront.

One approach is to involve stakeholders in the goal-setting process. By soliciting input and buy-in upfront, you can ensure that everyone understands the desired outcomes and their individual roles in achieving them. Another strategy is to break down larger goals into smaller, more immediate targets.

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26 Expert-Backed Problem Solving Examples – Interview Answers

Published: February 13, 2023

Interview Questions and Answers

Actionable advice from real experts:

Biron Clark

Former Recruiter

Contributor

Dr. Kyle Elliott

Career Coach

Hayley Jukes

Editor-in-Chief

Biron Clark , Former Recruiter

Kyle Elliott , Career Coach

Hayley Jukes , Editor

As a recruiter , I know employers like to hire people who can solve problems and work well under pressure.

 A job rarely goes 100% according to plan, so hiring managers are more likely to hire you if you seem like you can handle unexpected challenges while staying calm and logical.

But how do they measure this?

Hiring managers will ask you interview questions about your problem-solving skills, and they might also look for examples of problem-solving on your resume and cover letter. 

In this article, I’m going to share a list of problem-solving examples and sample interview answers to questions like, “Give an example of a time you used logic to solve a problem?” and “Describe a time when you had to solve a problem without managerial input. How did you handle it, and what was the result?”

• Problem-solving involves identifying, prioritizing, analyzing, and solving problems using a variety of skills like critical thinking, creativity, decision making, and communication.
• Describe the Situation, Task, Action, and Result ( STAR method ) when discussing your problem-solving experiences.
• Tailor your interview answer with the specific skills and qualifications outlined in the job description.
• Provide numerical data or metrics to demonstrate the tangible impact of your problem-solving efforts.

What are Problem Solving Skills? 

Problem-solving is the ability to identify a problem, prioritize based on gravity and urgency, analyze the root cause, gather relevant information, develop and evaluate viable solutions, decide on the most effective and logical solution, and plan and execute implementation. 

Problem-solving encompasses other skills that can be showcased in an interview response and your resume. Problem-solving skills examples include:

• Critical thinking
• Analytical skills
• Decision making
• Research skills
• Technical skills
• Communication skills
• Adaptability and flexibility

Why is Problem Solving Important in the Workplace?

Problem-solving is essential in the workplace because it directly impacts productivity and efficiency. Whenever you encounter a problem, tackling it head-on prevents minor issues from escalating into bigger ones that could disrupt the entire workflow. 

Beyond maintaining smooth operations, your ability to solve problems fosters innovation. It encourages you to think creatively, finding better ways to achieve goals, which keeps the business competitive and pushes the boundaries of what you can achieve. 

Effective problem-solving also contributes to a healthier work environment; it reduces stress by providing clear strategies for overcoming obstacles and builds confidence within teams. 

Examples of Problem-Solving in the Workplace

• Correcting a mistake at work, whether it was made by you or someone else
• Overcoming a delay at work through problem solving and communication
• Resolving an issue with a difficult or upset customer
• Overcoming issues related to a limited budget, and still delivering good work through the use of creative problem solving
• Overcoming a scheduling/staffing shortage in the department to still deliver excellent work
• Troubleshooting and resolving technical issues
• Handling and resolving a conflict with a coworker
• Solving any problems related to money, customer billing, accounting and bookkeeping, etc.
• Taking initiative when another team member overlooked or missed something important
• Taking initiative to meet with your superior to discuss a problem before it became potentially worse
• Solving a safety issue at work or reporting the issue to those who could solve it
• Using problem solving abilities to reduce/eliminate a company expense
• Finding a way to make the company more profitable through new service or product offerings, new pricing ideas, promotion and sale ideas, etc.
• Changing how a process, team, or task is organized to make it more efficient
• Using creative thinking to come up with a solution that the company hasn’t used before
• Performing research to collect data and information to find a new solution to a problem
• Boosting a company or team’s performance by improving some aspect of communication among employees
• Finding a new piece of data that can guide a company’s decisions or strategy better in a certain area

Problem-Solving Examples for Recent Grads/Entry-Level Job Seekers

• Coordinating work between team members in a class project
• Reassigning a missing team member’s work to other group members in a class project
• Adjusting your workflow on a project to accommodate a tight deadline
• Speaking to your professor to get help when you were struggling or unsure about a project
• Asking classmates, peers, or professors for help in an area of struggle
• Talking to your academic advisor to brainstorm solutions to a problem you were facing
• Researching solutions to an academic problem online, via Google or other methods
• Using problem solving and creative thinking to obtain an internship or other work opportunity during school after struggling at first

How To Answer “Tell Us About a Problem You Solved”

When you answer interview questions about problem-solving scenarios, or if you decide to demonstrate your problem-solving skills in a cover letter (which is a good idea any time the job description mentions problem-solving as a necessary skill), I recommend using the STAR method.

STAR stands for:

It’s a simple way of walking the listener or reader through the story in a way that will make sense to them. 

Start by briefly describing the general situation and the task at hand. After this, describe the course of action you chose and why. Ideally, show that you evaluated all the information you could given the time you had, and made a decision based on logic and fact. Finally, describe the positive result you achieved.

Note: Our sample answers below are structured following the STAR formula. Be sure to check them out!

EXPERT ADVICE

Dr. Kyle Elliott , MPA, CHES Tech & Interview Career Coach caffeinatedkyle.com

How can I communicate complex problem-solving experiences clearly and succinctly?

Before answering any interview question, it’s important to understand why the interviewer is asking the question in the first place.

When it comes to questions about your complex problem-solving experiences, for example, the interviewer likely wants to know about your leadership acumen, collaboration abilities, and communication skills, not the problem itself.

Therefore, your answer should be focused on highlighting how you excelled in each of these areas, not diving into the weeds of the problem itself, which is a common mistake less-experienced interviewees often make.

Tailoring Your Answer Based on the Skills Mentioned in the Job Description

As a recruiter, one of the top tips I can give you when responding to the prompt “Tell us about a problem you solved,” is to tailor your answer to the specific skills and qualifications outlined in the job description. 

Once you’ve pinpointed the skills and key competencies the employer is seeking, craft your response to highlight experiences where you successfully utilized or developed those particular abilities. 

For instance, if the job requires strong leadership skills, focus on a problem-solving scenario where you took charge and effectively guided a team toward resolution. 

By aligning your answer with the desired skills outlined in the job description, you demonstrate your suitability for the role and show the employer that you understand their needs.

Amanda Augustine expands on this by saying:

“Showcase the specific skills you used to solve the problem. Did it require critical thinking, analytical abilities, or strong collaboration? Highlight the relevant skills the employer is seeking.”  

Interview Answers to “Tell Me About a Time You Solved a Problem”

Now, let’s look at some sample interview answers to, “Give me an example of a time you used logic to solve a problem,” or “Tell me about a time you solved a problem,” since you’re likely to hear different versions of this interview question in all sorts of industries.

The example interview responses are structured using the STAR method and are categorized into the top 5 key problem-solving skills recruiters look for in a candidate.

1. Analytical Thinking

Situation: In my previous role as a data analyst , our team encountered a significant drop in website traffic.

Task: I was tasked with identifying the root cause of the decrease.

Action: I conducted a thorough analysis of website metrics, including traffic sources, user demographics, and page performance. Through my analysis, I discovered a technical issue with our website’s loading speed, causing users to bounce. 

Result: By optimizing server response time, compressing images, and minimizing redirects, we saw a 20% increase in traffic within two weeks.

2. Critical Thinking

Situation: During a project deadline crunch, our team encountered a major technical issue that threatened to derail our progress.

Task: My task was to assess the situation and devise a solution quickly.

Action: I immediately convened a meeting with the team to brainstorm potential solutions. Instead of panicking, I encouraged everyone to think outside the box and consider unconventional approaches. We analyzed the problem from different angles and weighed the pros and cons of each solution.

Result: By devising a workaround solution, we were able to meet the project deadline, avoiding potential delays that could have cost the company $100,000 in penalties for missing contractual obligations.

3. Decision Making

Situation: As a project manager , I was faced with a dilemma when two key team members had conflicting opinions on the project direction.

Task: My task was to make a decisive choice that would align with the project goals and maintain team cohesion.

Action: I scheduled a meeting with both team members to understand their perspectives in detail. I listened actively, asked probing questions, and encouraged open dialogue. After carefully weighing the pros and cons of each approach, I made a decision that incorporated elements from both viewpoints.

Result: The decision I made not only resolved the immediate conflict but also led to a stronger sense of collaboration within the team. By valuing input from all team members and making a well-informed decision, we were able to achieve our project objectives efficiently.

4. Communication (Teamwork)

Situation: During a cross-functional project, miscommunication between departments was causing delays and misunderstandings.

Task: My task was to improve communication channels and foster better teamwork among team members.

Action: I initiated regular cross-departmental meetings to ensure that everyone was on the same page regarding project goals and timelines. I also implemented a centralized communication platform where team members could share updates, ask questions, and collaborate more effectively.

Result: Streamlining workflows and improving communication channels led to a 30% reduction in project completion time, saving the company $25,000 in operational costs.

5. Persistence 

Situation: During a challenging sales quarter, I encountered numerous rejections and setbacks while trying to close a major client deal.

Task: My task was to persistently pursue the client and overcome obstacles to secure the deal.

Action: I maintained regular communication with the client, addressing their concerns and demonstrating the value proposition of our product. Despite facing multiple rejections, I remained persistent and resilient, adjusting my approach based on feedback and market dynamics.

Result: After months of perseverance, I successfully closed the deal with the client. By closing the major client deal, I exceeded quarterly sales targets by 25%, resulting in a revenue increase of $250,000 for the company.

Tips to Improve Your Problem-Solving Skills

Throughout your career, being able to showcase and effectively communicate your problem-solving skills gives you more leverage in achieving better jobs and earning more money .

So to improve your problem-solving skills, I recommend always analyzing a problem and situation before acting.

 When discussing problem-solving with employers, you never want to sound like you rush or make impulsive decisions. They want to see fact-based or data-based decisions when you solve problems.

Don’t just say you’re good at solving problems. Show it with specifics. How much did you boost efficiency? Did you save the company money? Adding numbers can really make your achievements stand out.

To get better at solving problems, analyze the outcomes of past solutions you came up with. You can recognize what works and what doesn’t.

Think about how you can improve researching and analyzing a situation, how you can get better at communicating, and deciding on the right people in the organization to talk to and “pull in” to help you if needed, etc.

Finally, practice staying calm even in stressful situations. Take a few minutes to walk outside if needed. Step away from your phone and computer to clear your head. A work problem is rarely so urgent that you cannot take five minutes to think (with the possible exception of safety problems), and you’ll get better outcomes if you solve problems by acting logically instead of rushing to react in a panic.

You can use all of the ideas above to describe your problem-solving skills when asked interview questions about the topic. If you say that you do the things above, employers will be impressed when they assess your problem-solving ability.

More Interview Resources

• 3 Answers to “How Do You Handle Stress?”
• How to Answer “How Do You Handle Conflict?” (Interview Question)
• Sample Answers to “Tell Me About a Time You Failed”

About the Author

Biron Clark is a former executive recruiter who has worked individually with hundreds of job seekers, reviewed thousands of resumes and LinkedIn profiles, and recruited for top venture-backed startups and Fortune 500 companies. He has been advising job seekers since 2012 to think differently in their job search and land high-paying, competitive positions. Follow on Twitter and LinkedIn .

Read more articles by Biron Clark

About the Contributor

Kyle Elliott , career coach and mental health advocate, transforms his side hustle into a notable practice, aiding Silicon Valley professionals in maximizing potential. Follow Kyle on LinkedIn .

About the Editor

Hayley Jukes is the Editor-in-Chief at CareerSidekick with five years of experience creating engaging articles, books, and transcripts for diverse platforms and audiences.

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How to List Problem Solving Skills on a Resume| A Comprehensive Guide

Problem solving skills have always been an indispensable quality in the job market and are highly valued by employers across all sectors. Highlighting these skills on your resume shows a potential employer your ability to navigate workplace challenges with ease and composure.

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There is a steady demand for professionals who have strong analytical skills, critical thinking skills and can offer innovative solutions to help an organization grow. These qualities are highly valued by hiring managers and recruiters. So, if you possess problem solving skills but are confused on how to incorporate them into your resume, then you have come to the right place. In this guide, we will be defining these key skills that make you a reliable problem solver in the eyes of a prospective employer. We will also show you how to present the most relevant problem solving skills in your own resume to help you leave a lasting impression on a hiring manager and recruiter.

What are problem solving skills?

Organizations value individuals who have the ability to navigate the complexities of a professional environment by implementing a sound problem solving process. This process enables professionals to analyze a situation, identify the main challenge and devise the best strategy to overcome it. Problem solving skills are not just limited to resolving issues but also include critical thinking, creativity and adaptability. Let's dive deeper into understanding the main components of problem solving skills.

The foundation of a person's ability to solve problems lies in their critical thinking. A critical thinker can analyze and evaluate information objectively and draw logical conclusions. It also helps applying a rational approach which lays the groundwork for effective and creative solutions.

Analytical skills are an essential component of problem solving. In a work environment, these skills are necessary to interpret data, identify trends and aid a company to make informed decisions. These skills help empower employees to extract important insights which help steer an organization in the right direction.

Creative thinking is the one thing that can distinguish a problem solver from a basic paper pusher. Creative thinkers approach an issue in an unconventional manner which helps them curate innovative and out-of-the-box solutions. This skill can inject a fresh dose of vitality into tackling work issues. It also helps foster an environment where different perspectives and unconventional ideas are always welcome.

Communication skills are the main conduit for facilitating effective problem solving at the workplace. Effective communication involves articulating your ideas clearly as well as listening to what your colleagues and team members have to say. Strong communication helps maintain a collaborative atmosphere where everyone can coordinate their efforts and work towards a common goal.

Being detail-oriented can go a long way in improving your problem solving abilities. This involves implementing a meticulous approach to tasks and ensuring accuracy and precision in every step of the way. A detail oriented professional can help preempt professional catastrophes and aid in refining strategies to stay one step ahead of the issue.

Adaptability is also a very important trait to be a problem solver. Challenges are constantly evolving and presenting themselves in new ways. To tackle these, you need to be ready to adjust your strategies in accordance with the changing circumstances. Being adaptable, means you embrace change which is a very valuable asset in a dynamic and ever evolving professional landscape.

There are many different layers to identifying your own unique set of problem solving skills. These skills can help you excel in a company and propel you towards success in all aspects of your professional career.

Resume Examples to Showcase Problem Solving Skills

Every professional resume needs to showcase your strongest professional attributes and qualifications. In this section, we will illustrate how to highlight problem solving skills through these resume examples . Let's dive in.

Problem Solving Resume Example: Software Architect

Jill Gladstone

Software Architect

(000)-000-1111

[email protected]

linkedin.com/in/jill-gladstone

Solutions-oriented software architect with 8+ years of experience in designing and implementing innovative and effective software solutions. Skilled at analyzing complex problems and devising scalable system architecture to meet the company's needs. Possess strong problem solving skills and dedicated to stay ahead of technological trends.

ABC Tech Solutions, Austin, Texas

May 2019 - Present

• Conduct regular code reviews to identify and rectify potential vulnerabilities and inefficiencies in the system.
• Address scalability issues by implementing a critical financial system which has improved the overall performance by 30%.

Software Engineer

RTC Innovations, Austin, Texas

July 2015 - April 2019

• Spearheaded the redesign of a 10+ mobile gaming apps by creatively improving usability issues and increasing customer engagement by 40%.
• Developed full proof testing processes reducing the percentage of post release defects by 30%.
• Research skills
• Problem solving skills
• System design
• Cloud computing

Communication skills

Analytical skills.

• Software architecture

Bachelor of Science in Computer Science

University of Texas, Dallas

Graduation Date- March, 2015

Problem Solving Resume Example: Data Analyst

Data Analyst

(000)-111-1111

[email protected]

linkedin.com/in/mary-jones

Detail-oriented data analyst with 6 years of experience in translating complex data into actionable insights. Proficient in data analysis and proven ability to creatively solve problems effectively. Dedicated to helping companies make informed business decisions by identifying trends and outliers in the market.

HJK Data Co, Tampa, Florida

March 2021- Present

• Conduct in-depth data analysis of customer behaviour and identified opportunities for targeting marketing, resulting in a 15% increase in conversion rates.
• Developed an efficient data cleaning procedure which led to a 30% decrease in errors and improved process efficiency.

Data Scientist

TDH Corporation, Tampa, Florida

June 2018 - February 2021

• Provided actionable insights to the marketing team by analyzing problems in the customer survey data which resulted in 20% increase in client satisfaction.
• Assisted with the product development strategies by conducting exploratory analysis on large data sets.
• Contributed to the improvement of inventory management by accurately forecasting sales trends in the market.
• Data analysis
• Proficient in Microsoft Excel, Python and SQL
• Organizational skills
• Database management
• Bachelor of Science in Data Science
• University of Florida, Miami
• Graduation Date- March, 2018

Tips to Effectively Demonstrate Problem Solving Skills on a Resume

Employers highly value candidates who have exceptional problem solving skills. These surpass technical expertise and need to be adequately represented in the important sections of your resume. In order to convey your problem solving abilities in your job application, you need to draft your resume accordingly. Showcasing your problem solving skills effectively can help you distinguish yourself from other candidates.

The first step to making a resume that can highlight problem solving skills effectively is constructing a powerful resume summary. A professional summary serves as an introduction to your resume and provides a brief overview of your skills, experience and qualifications. Write a summary that communicates your ability to solve problems by highlighting relevant experiences and skills that showcase that. Tailor this section to meet the requirements of the employer as detailed in the job description.

In the work experience section, use specific examples of problem solving in your previous roles. Use the STAR (Situation, Task, Action, Result) method to structure your bullet points. Describe the challenges you faced and the steps you took to address the same. Highlight instances in your work history which can prove your ability to tackle any kind of challenges you face in a workplace. Opt for strong action verbs to describe your contributions in solving problems.

The skills section of your resume gives you the opportunity to list problem solving skills in a structured and organized manner. In addition to your technical skills, make sure to detail your other soft skills like critical thinking, communication and adaptability which reflect your problem solving capabilities.

If you want your resume to further highlight your problem solving skills, then you can consider making a separate section to showcase projects where you had to apply these specific skills. Provide a brief description about the project while providing a detailed outline about the obstacles you had to overcome. Write about how you refine solutions and emphasize the impact of your measurable actions.

Customize your resume before every job application by aligning your problem solving experience and skills with the requirements of the position. This step ensures that the most relevant information on your resume stands out to hiring managers and prospective employers.

Do not forget to proofread your resume and make sure that it is free of grammatical and formatting errors. To convince a hiring manager that you can resolve problems, you need to present a flawless application and an impressive professional image.

Best Examples of Problem Solving Skills

In a competitive job market, organizations are on the lookout for professionals who not not only have the technical expertise but also apply a strategic and creative approach to solving issues professionally. Let's take a look at some of the main problem solving skills that hiring managers are on the lookout for.

Critical Thinking Skills

Critical thinking is an essential cognitive ability to be able to solve tricky situations. Employers seek individuals who can approach an issue with an objective and logical mind to figure the best course forward. Critical thinking enables professionals to make well-informed decisions as they are adept at identifying underlying issues within an organization. A company always values employees who can address unforeseen challenges through strategic planning.

Research Skills

Researching is an integral part of problem solving. Before you can come up with solutions, you need to gather as much information as you can to understand what you are dealing with. Extensive research goes a long way in implementing long lasting measures to tackle challenges.

Decision Making Skills

Good decision making is one of the main problem solving skills that employers are on the lookout for. This quality is especially high on demand for leadership roles. This skill involves exhibiting decisiveness in making well-informed decisions and inspiring confidence in your leadership abilities. The ability to take action in high-pressure situations is one of the key aspects of problem solving.

The demand for professionals with analytical skills is on the rise, especially in this data-driven job market. This skill aids a candidate's ability to effectively resolve issues with the help of qualitative and quantitative analysis of any given data. This skill is extremely valuable in steering your team or organization towards a successful outcome.

Team Collaboration

In a company, it is impossible to single handedly solve issues and conflicts. Problem solving on a large scale is the most effective when it is a coordinated team effort. Team players help foster a collaborative work environment where everyone is working towards a shared goal.

To be able to implement problem solving strategies, it is important to be able to communicate your ideas eloquently. Employers prefer candidates who can articulate their ideas and at the same time be good listeners. These qualities help you be on the same page with your team and help you work in tandem to achieve the larger organizational goals.

Creative Thinking

Innovative solutions are the product of creative thinking making it a necessary element of an individual's problem solving abilities. Professionals who can offer unconventional solutions contribute to organizational growth by encouraging a culture of innovation. Employers seek professionals who can face challenges and offer fresh perspectives to overcome them.

Adding Problem Solving Skills in Your Cover Letter

A cover letter acts as an introduction to your resume which gives you the opportunity to highlight your problem solving skills along with your other qualifications. Employers are always on the lookout for individuals who can handle their own in a high-stress situation, and a cover letter is the best platform to elaborate on those qualities.

It is important to get to the point in your opening paragraph itself as it sets the tone for the rest of the cover letter. Begin with a compelling statement that can capture the attention of a hiring manager in an instant. Adapt a bold approach and point out a specific problem with the company you are applying to and express your eagerness to contribute solutions for the same.

In the main body of your letter, delve into specific experiences from your prior work history that show your problem solving skills in a good light. Clearly specify the issue, the actions you took and detail the positive impact of your actions. Make sure you include all aspects of problem solving like critical thinking, adaptability and teamwork.

Make a connection between your problem solving skills and the specific needs of the company. Use this space to market yourself as the most suitable candidate for the position. The best way to accomplish that is by researching the organization thoroughly and identifying the challenges that they are currently facing. Tailor your resume to address how your skills and expertise align with the goals and objectives of the organization.

Write a memorable closing statement by expressing your interest in the role and convey your desire to contribute to the success of the organization.

How to Improve Problem Solving Skills?

The professional world is moving at a rapid pace across all sectors. It is an absolute necessity to keep honing your problem solving skills to ensure constant career growth and professional development. Professionals who can adapt with the changing times stand out in their respective fields. To stay relevant, it is important to constantly evolve and sharpen your skill sets as a working professional.

Stay ahead of industry trends and emerging technologies to keep your problem solving skills up to date. Enroll in workshops or undertake a certificate course to broaden your knowledge. This continuous learning approach can help sharpen your problem solving skills and help you stay relevant in the professional world.

Engage and network with colleagues and professionals from your line of work. These interactions encourage a rich learning environment and keep the spirit of collaboration alive. There is a lot to be learnt from our common pool of knowledge and you can always access it by cultivating an active professional network.

Key Takeaways

• Problem solving skills are highly valued by hiring organizations and employers.
• Critical thinking, analytical skills, research, communication and adaptability are the main problem solving skills.
• Read the job description to accurately include the most relevant problem solving qualities in the summary, skills and experience sections of your resume.
• Complement your job application with a cover letter which emphasizes your problem solving skills.
• Ensure to constantly work towards improving your professional skill set. ‍

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Frequently Asked Questions

According to LinkedIn, the top problem solving skills that employers are on the lookout for are critical thinking, emotional intelligence, data literacy and adaptability.

To highlight your problem solving skills, you need to include them in every essential section of your resume. The first section that needs to highlight this set of skills is your resume summary. Make sure to convey that you are solutions oriented and can devise strategies in high pressure situations as well. In the experience section, list specific issues you faced in your previous jobs and how you tackled them. Lastly, in the skills section make sure to list all the skills that reflect your ability to troubleshoot and solve issues in a calm and professional manner.

It is not recommended to directly call yourself a problem solver on a resume. The best way to showcase you as a problem solver is by mentioning specific instances and tangible examples of situations where you have exhibited these qualities. Your resume has different sections where you can touch upon your professional ability to approach an obstacle in a creative and unconventional manner.

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Problem-solving Skills

The term "problem-solving skills" pertains to the capacity to efficiently recognize, examine, and resolve problems. These skills necessitate utilizing critical thinking, ingenuity, and reasoning to surmount hindrances and discover solutions for intricate or demanding predicaments. Some common problem-solving skills include;

• Analytical thinking: The ability to break down complex problems into smaller, more manageable parts.
• Creative thinking: The ability to think outside the box and come up with innovative solutions.
• Decision-making: The competence to assess alternatives and form judicious choices based on the information at hand.
• Problem identification: The ability to recognize when a problem exists and identify the root cause.
• Prioritization: The ability to determine which problems are most crucial and need to be addressed first.
• Planning: The ability to develop a systematic approach to solving problems and implement an action plan.
• Collaboration: The ability to work effectively with others to solve problems and achieve common goals.

Strong problem-solving skills are essential in many areas of life, including academics, careers, and personal relationships. Developing and refining these skills can lead to better decision-making, more efficient work processes, and greater overall success.

Importance of problem-solving skills

Problem-solving skills are critical for success in many areas of life, such as education, careers, and personal relationships. Here are some reasons why problem-solving skills are vital;

• Enhance decision-making: Effective problem-solving skills enable you to identify and evaluate potential solutions to a problem, which helps in making better decisions.
• Increase efficiency: By breaking down a problem into smaller, more manageable parts, you can identify the root cause of an issue and come up with an efficient solution, thereby saving time and resources.
• Boost creativity: Problem-solving skills require creative thinking and innovative solutions. By cultivating your problem-solving skills, you can develop new ways to approach challenges.
• Foster resilience: Developing problem-solving skills can also help you to develop resilience, the ability to adapt and recover from setbacks or failures.
• Improve teamwork: Problem-solving often requires collaboration and communication, and developing these skills can help you to work more effectively in a team and achieve common goals.
• Increase confidence: As you develop problem-solving skills and become more adept at identifying and solving problems, you will likely become more confident in your ability to tackle new challenges.

What activities and successes help you display your problem-solving skills

Some many activities and successes can help you display your problem-solving skills. Here are a few examples;

• Projects: Completing a project, whether it's for school or work, is a great way to demonstrate your problem-solving skills. It could be anything from building a bridge out of toothpicks to developing a new product for a business.
• Extracurricular activities: Participating in extracurricular activities like debate, robotics, or chess can help you improve your problem-solving skills and show your ability to think critically and creatively.
• Work experience: Solving problems at work is a valuable way to demonstrate your problem-solving skills. It could involve developing a new process, resolving a conflict with a coworker, or coming up with a solution to a customer complaint.
• Volunteer work: Volunteering can also provide opportunities to demonstrate problem-solving skills. For example, if you volunteer at a food bank, you might need to come up with creative ways to distribute food to people in need.
• Achievements: Accomplishments such as winning a competition, completing a challenging course or program, or receiving an award can also showcase your problem-solving skills.

Ultimately, any situation in which you are required to identify, analyze, and solve a problem can be an opportunity to display your problem-solving skills. It's essential to articulate how you approached the problem, what steps you took to solve it, and what the outcome was. It can demonstrate to others that you can think critically and creatively and find solutions to complex challenges.

How to mention problem-solving skills on a resume

Here are the problem-solving skills to list on a resume;

• Effective decision-making: The ability to identify and evaluate potential solutions to a problem can lead to better decision-making.
• Increased efficiency: Breaking down a problem into smaller, more manageable parts helps identify the root cause of an issue and develop an efficient solution, saving time and resources.
• Boosted creativity: Developing problem-solving skills requires creative thinking and innovative solutions, helping you develop new ways to approach challenges.
• Enhanced resilience: The development of problem-solving skills can foster resilience, the ability to adapt and recover from setbacks or failures.
• Improved teamwork: Problem-solving often requires collaboration and communication, and developing these skills can improve teamwork and achieve common goals.
• Increased confidence: As you become more adept at identifying and solving problems, developing problem-solving skills can increase confidence in your ability to tackle new challenges.

Tips to include problem-solving skills on your resume

Showcasing your problem-solving skills on your resume can help you stand out to potential employers. Here are a few tips on how to highlight your problem-solving capabilities;

• Use specific examples: Use specific examples of problems you have solved in your previous roles. For instance, you could highlight a complex challenge you faced and how you overcame it. Use data and metrics to quantify the impact of your solution.
• Focus on the process: Instead of just highlighting the outcome of a problem you solved, detail the process you used to arrive at a solution. Employers want to know that you can approach problems in a structured, methodical manner.
• Highlight teamwork: Collaborating with others to solve a problem is a valuable skill. If you worked with a team to tackle a challenge, emphasize your role in the group and the contributions you made.
• Mention relevant skills: List any skills that display your competence to solve problems, such as analytical thinking, critical thinking, decision-making, and creativity. You could also mention any specific software or tools you used to help solve the problem.
• Optimize your resume: Finally, ensure that you tailor your resume to the specific job you are applying for. If the job requires problem-solving skills, make sure to highlight them in a way that demonstrates your ability to meet the employer's needs.

Key Takeaways

• Highlight relevant experiences: Include any work experience, extracurricular activities, or volunteer work that involves problem-solving.
• Provide examples: Use specific examples that showcase your capability to approach problems systematically and creatively.
• Use keywords: Incorporate relevant keywords related to problem-solving, such as "analytical thinking," "creative problem-solving," "critical thinking," and "decision-making."
• Add action verbs: Use strong action verbs to describe your problem-solving skills, such as "identified," "analyzed," "evaluated," "resolved," or "implemented."
• Quantify your achievements: If possible, quantify your achievements when discussing your problem-solving skills. For example, mention any improvements made or measurable results achieved.
• Be concise: Keep your descriptions concise and to the point, highlighting only the most relevant experiences and accomplishments related to problem-solving.

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   Home » Articles & News » Showing off your problem solving skills on your CV

Showing off your problem solving skills on your CV

• Problem Solving
• Young Professional

We’ve looked at problem solving in some detail already, we’ve explored what they are , the tools that can help you make decisions and what you can do when a problem is just proving too much . Catch up on all things problem solving and the other 4 employability skills by logging in to your dashboard .

Problem solving is an important skill in all aspects of our lives, from helping us work through issues with family and friends to supporting us through challenging problems at school, college or university. It’s no wonder then that it is one of those skills that employers look for their next recruit, but how do they check you’ve got the skills before you start the job?

Showing your Problem solving skills on your CV:

Unfortunately it isn’t good enough to just say you are a good problem solver on your CV, you’ve got to to show your skills and wear them like a badge of honour.

You need to think of examples of when you have seen a problem and put in a fix that has made it better. Think about different situations you have been in : in school, college, university, in work experience, in team sports or clubs, volunteering or in your personal life. There will no doubt have been a number of problems you have overcome and many ways you have made a situation better.

You might have:

• joined the school council or a society or club or college and university and noticed a new way to encourage people to join and implemented a new recruitment strategy which means 20 more people joined
• worked on a volunteering project that had a problem meeting its fundraising target and you helped by giving ideas or putting more time in to collect donations.
• suggested a new way of dealing with complaints in your job that has saved time and made customers happier in the process
• given more time, support, leadership skills to a group project where members weren’t pulling their weight.

Examples can include you finding better ways to manage a process, overcoming challenges, achieving difficult deadlines (or managing lots at once) and spotting the cause of errors or problems in a process.

What will really wow an employer?

You’ve got lots of skills to squish in to your CV so one or two relevant examples will help you keep the word count down (and leave space to talk about all of your Young Professional Skills).

It will really wow an employer if you can show that you’ve read the job description and thought about the key skills you will need for their job, if the job involves lots of customer service skills try to bring in examples of where you have worked with people.

• Track your successes, once you have solved a problem or made a process better you are on and moving forward and your new way quickly becomes habit. You might not remember the next time you update your CV that you’ve got those skills, keep a note on your phone, on paper or in a email folder. Record those successes somewhere that you can find them the next time you update your cv, write an application or attend and interview.
• Always think STARS, not being famous or those pretty things in the sky but the REALLY useful way of showing off your skills.

The Challenge:

It is time to dig out your CV (don’t have one yet? Find out how to make your first CV here ) and update those problem skills. You might find it useful to first make a list of the things you do, the jobs you’ve had and the groups you are part of and how you might have solved problems for each, having this list means you’ve got somewhere to keep all of your new skills updated and it will make sure you’ve got a huge list to choose from when your next dream job shows up.

Secondly, update your CV, so you might not be ready to look for a new job yet but trust us it is better to have got started now than leaving it until the last minute!

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Problem solving skills to include in a CV

Apart from defining a problem, identifying its cause and then coming up with a solution in an effective and timely manner. Highlight your ability to use logic and your imagination to deal with unexpected situations and come up with ideas and alternatives and then implement them.

Examples you can use to show off your problem solving skills;

• Applying general rules to specific problems to produce answers that get results.
• Approaching issues from multiple perspectives.
• Being creative when solving problems.
• Breaking down seemingly intractable problems into manageable parts.
• Combining bits of information to create general conclusions.
• Coming up with ‘on the spot’ solutions to problems.
• Coming up with solutions rather than problems.
• Dealing with problems before they arise.
• Deciding on what has to be done for a specific problem to be resolved.
• Effectively navigating ambiguous situations.
• Good problem owner and solver.
• Identifying the root cause of a problem.
• Not being overawed by the scale of a problem.
• Possessing a genuine interest in other people’s problems and a willingness to help them when asked.
• Pragmatic approach to defining problems, and then developing practical solutions.
• Problem solving by applying logical and lateral thinking to issues and then coming up with viable solutions.
• Solving problems by using logical and lateral thinking to come up with viable solutions.
• Spotting problems before others.
• Structuring a plan of action with clear goals and objectives on how to solve a problem.
• Using logic and analysis to come to technical decisions.

How to show your skills in a CV

Adaptable Adaptable skills to include in a CV

Communication Communication skills to include in a CV

Decision making Decision making skills to include in a CV

Delegating Delegating skills to include in a CV

Determination How to show you are a determined person in a CV

Efficiency How to show your efficiency at work

Focused How to show you are a focused person in a CV

Hard worker Hard working examples to include in a CV

Initiative Initiative skills to include in a CV

Leadership Leadership skills to include in a CV

Positivity How to show you are a positive person in a CV

Professional Professionalism skills to include in a CV

Sociable Sociable skills to include in a CV

Team player Team player skills to include in a CV

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Problem-solving skills and how to improve them (with examples)

What’s life without its challenges? All of us will at some point encounter professional and personal hurdles. That might mean resolving a conflict with coworkers or making a big life decision. With effective problem solving skills, you’ll find tricky situations easier to navigate, and welcome challenges as opportunities to learn, grow and thrive. 

In this guide, we dive into the importance of problem solving skills and look at examples that show how relevant they are to different areas of your life. We cover how to find creative solutions and implement them, as well as ways to refine your skills in communication and critical thinking. Ready to start solving problems? Read on.

What is problem solving? 

Before we cover strategies for improving problem solving skills, it’s important to first have a clear understanding of the problem solving process. Here are the steps in solving a problem:

• Recognise the issue you are facing 
• Take a look at all the information to gain insights
• Come up with solutions
• Look at the pros and cons of each solution and how it might play out
• Plan, organise and implement your solution
• Continuously assess the effectiveness of the solution and make adjustments as needed

Problem solving skills

There’s more to problem solving than coming up with a quick fix. Effective problem solving requires wide range of skills and abilities, such as:

• Critical thinking: the ability to think logically, analyse information and look at situations from different perspectives.
• Creativity: being able to come up with innovative, out-of-the-box solutions.
• Decision-making:  making informed choices by considering all the available information.
• Communication:  being able to express ideas clearly and effectively.
• Analytical skills: breaking down complex problems into smaller parts and examining each one.
• Time management:  allocating time and resources effectively to address problems.
• Adaptability: being open to change and willing to adjust strategies.
• Conflict resolution:  skillfully managing conflicts and finding solutions that work for all.

Examples of problem solving skills

Problem solving skills in the workplace are invaluable, whether you need them for managing a team, dealing with clients or juggling deadlines. To get a better understanding of how you might use these skills in real-life scenarios, here are some problem solving examples that are common in the workplace.

• Analytical thinking

Analytical thinking is something that comes naturally to some, while others have to work a little harder. It involves being able to look at problem solving from a logical perspective, breaking down the issues into manageable parts. 

Example scenarios of analytical thinking

Quality control: in a manufacturing facility, analytical thinking helps identify the causes of product defects in order to pinpoint solutions.

Market research: marketing teams rely on analytical thinking to examine consumer data, identify market trends and make informed decisions on ad campaigns.

• Critical thinking

Critical thinkers are able to approach problems objectively, looking at different viewpoints without rushing to a decision. Critical thinking is an important aspect of problem solving, helping to uncover biases and assumptions and weigh up the quality of the information before making any decisions. 

Example scenarios of critical thinking

• Strategic planning:  in the boardroom, critical thinking is important for assessing economic trends, competitor threats and more. It guides leaders in making informed decisions about long-term company goals and growth strategies.
• Conflict resolution: HR professionals often use critical thinking when dealing with workplace conflicts. They objectively analyse the issues at hand and find an appropriate solution.

Decision-making

Making decisions is often the hardest part of problem solving. How do you know which solution is the right one? It involves evaluating information, considering potential outcomes and choosing the most suitable option. Effective problem solving relies on making well-informed decisions.

Example scenarios of decision-making

• Budget allocation: financial managers must decide how to allocate resources to various projects or departments. 
• Negotiation:  salespeople and procurement professionals negotiate terms, pricing and agreements with clients, suppliers and partners.

Research skills

Research skills are pivotal when it comes to problem solving, to ensure you have all the information you need to make an informed decision. These skills involve searching for relevant data, critically evaluating information sources, and drawing meaningful conclusions. 

Example scenarios of research skills

• Product development: a tech startup uses research skills to conduct market research to identify gaps and opportunities in the market. 
• Employee engagement:  an HR manager uses research skills to conduct employee surveys and focus groups.

A little creative flair goes a long way. By thinking outside the box, you can approach problems from different angles. Creative thinking involves combining existing knowledge, experiences and perspectives in new and innovative ways to come up with inventive solutions. 

Example scenarios of creativity

• Cost reduction: creative problem solvers within a manufacturing company might look at new ways to reduce production costs by using waste materials.
• Customer experience: a retail chain might look at implementing interactive displays and engaging store layouts to increase customer satisfaction and sales.

Collaboration

It’s not always easy to work with other people, but collaboration is a key element in problem solving, allowing you to make use of different perspectives and areas of expertise to find solutions.

Example scenarios

• Healthcare diagnosis: in a hospital setting, medical professionals collaborate to diagnose complex medical cases.
• Project management: project managers coordinate efforts, allocate resources and address issues that may arise during a project's lifecycle.

Conflict Resolution

Being able to mediate conflicts is a great skill to have. It involves facilitating open communication, understanding different perspectives and finding solutions that work for everyone. Conflict resolution is essential for managing any differences in opinion that arise.

Example scenarios of conflict resolution

• Client dispute: a customer might be dissatisfied with a product or service and demand a refund. The customer service representative addresses the issue through active listening and negotiation to reach a solution.
• Project delay: a project manager might face resistance from team members about a change in project scope and will need to find a middle ground before the project can continue.

Risk management

Risk management is essential across many workplaces. It involves analysing potential threats and opportunities, evaluating their impact and implementing strategies to minimise negative consequences. Risk management is closely tied to problem solving, as it addresses potential obstacles and challenges that may arise during the problem solving process.

Example scenarios of risk management

• Project risk management: in a construction project, risk management involves identifying potential delays, cost overruns and safety hazards. Risk mitigation strategies are developed, such as scheduling buffers and establishing safety protocols. 
• Financial risk management: in financial institutions, risk management assesses and manages risks associated with investments and lending.

Communication

Effective communication is a skill that will get you far in all areas of life. When it comes to problem solving, communication plays an important role in facilitating collaboration, sharing insights and ensuring that all stakeholders have the same expectations. 

Example scenarios of communication

• Customer service improvement:  in a retail environment, open communication channels result in higher customer satisfaction scores.
• Safety enhancement:  in a manufacturing facility, a robust communication strategy that includes safety briefings, incident reporting and employee training helps minimise accidents and injuries.

How to improve problem solving skills 

Ready to improve your problem solving skills? In this section we explore strategies and techniques that will give you a head start in developing better problem solving skills. 

Adopt the problem solving mindset

Developing a problem solving mindset will help you tackle challenges effectively . Start by accepting problems as opportunities for growth and learning, rather than as obstacles or setbacks. This will allow you to approach every challenge with a can-do attitude.

Patience is also essential, because it will allow you to work through the problem and its various solutions mindfully. Persistence is also important, so you can keep adapting your approach until you find the right solution.

Finally, don’t forget to ask questions. What do you need to know? What assumptions are you making? What can you learn from previous attempts? Approach problem solving as an opportunity to  acquire new skills . Stay curious, seek out solutions, explore new possibilities and remain open to different problem solving approaches.

Understand the problem

There’s no point trying to solve a problem you don’t understand. To analyse a problem effectively, you need to be able to define it. This allows you to break it down into smaller parts, making it easier to find causes and potential solutions. Start with a well-defined problem statement that is precise and specific. This will help you focus your efforts on the core issue, so you don’t waste time and resources on the wrong concerns.

Strategies for problem analysis

• Start with the problem statement and ask ‘Why?’ multiple times to dig deeper.
• Gather relevant data and information related to the problem. 
• Include those affected by the problem in the analysis process.
• Compare the current problem with similar situations or cases to gain valuable insights.
• Use simulations to explore potential outcomes of different solutions.
• Continuously gather feedback during the problem solving process. 

Develop critical thinking and creativity skills

Critical thinking and creativity are both important when it comes to looking at the problem objectively and thinking outside the box. Critical thinking encourages you to question assumptions, recognise biases and seek evidence to support your conclusions. Creative thinking allows you to look at the problem from different angles to reveal new insights and opportunities.

Enhance research and decision-making skills

Research and decision-making skills are pivotal in problem solving as they enable you to gather relevant information, analyse options and choose the best course of action. Research provides the information and data needed, and ensures that you have a comprehensive understanding of the problem and its context. Effective decision-making is about selecting the solution that best addresses the problem.

Strategies to improve research and decision-making skills

• Clearly define what you want to achieve through research.
• Use a variety of sources, including books, articles, research papers, interviews, surveys and online databases.
• Evaluate the credibility and reliability of your information sources.
• Incorporate risk assessment into your decision-making process. 
• Seek input from experts, colleagues and mentors when making important decisions. 
• After making decisions, reflect on the outcomes and lessons learned. Use this to improve your decision-making skills over time.

Strengthen collaboration skills

Being able to work with others is one of the most important skills to have at work. Collaboration skills enable everyone to work effectively as a team, share their perspectives and collectively find solutions. 

Tips for improving teamwork and collaboration

• Define people’s roles and responsibilities within the team. 
• Encourage an environment of open communication where team members feel comfortable sharing ideas.
• Practise active listening by giving full attention to others when they speak. 
• Hold regular check-in sessions to monitor progress, discuss challenges and make adjustments as needed.
• Use collaboration tools and platforms to facilitate communication and document progress. 
• Acknowledge and celebrate team achievements and milestones. 

Learn from past experiences

Once you’ve overcome a challenge, take the time to look back with a critical eye. How effective was the outcome? Could you have tweaked anything in your process? Learning from past experiences is important when it comes to problem solving. It involves reflecting on both successes and failures to gain insights, refine strategies and make more informed decisions in the future. 

Strategies for learning from past mistakes

• After completing a problem solving effort, gather your team for a debriefing session. Discuss what went well and what could have been better.
• Conduct a SWOT analysis (Strengths, Weaknesses, Opportunities, Threats) of resolved problems. 
• Evaluate the outcomes of past solutions. Did they achieve the desired results? 
• Commit to continuous learning and improvement. 

Leverage problem solving tools and resources

Problem-solving tools and resources are a great help when it comes to navigating complex challenges. These tools offer structured approaches, methodologies and resources that can streamline the process. 

Tools and resources for problem solving

• Mind mapping:  mind maps visually organise ideas, concepts and their relationships. 
• SWOT (Strengths, Weaknesses, Opportunities, Threats) Analysis:  helps in strategic planning and decision-making.
• Fishbone diagram (Ishikawa Diagram): this tool visually represents the potential root causes of a problem, helping you identify underlying factors contributing to an issue.
• Decision matrices:  these assist in evaluating options by assigning weights and scores to criteria and alternatives.
• Process flowcharts:  these allow you to see the steps of a process in sequence, helping identify where the problem is occuring.
• Decision support software:  software applications and tools, such as data analytics platforms, can help in data-driven decision-making and problem solving.
• Online courses and training: allow you to acquire new skills and knowledge.

Regular practice

Practice makes perfect! Using your skills in real life allows you to refine them, adapt to new challenges and build confidence in your problem solving capabilities. Make sure to try out these skills whenever you can.

Practical problem solving exercises 

• Do puzzles, riddles and brainteasers regularly. 
• Identify real-life challenges or dilemmas you encounter and practice applying problem solving techniques to these situations.
• Analyse case studies or scenarios relevant to your field or industry. 
• Regularly review past problem solving experiences and consider what you learned from them. 
• Attend workshops, webinars or training sessions focused on problem solving. 

How to highlight problem solving skills on a resumé

Effectively showcasing your problem solving skills on your resumé is a great way to demonstrate your ability to address challenges and add value to a workplace. We'll explore how to demonstrate problem solving skills on your resumé, so you stand out from the crowd.

Incorporating problem solving skills in the resumé summary

A resumé summary is your introduction to potential employers and provides an opportunity to succinctly showcase your skills. The resumé summary is often the first section employers read. It offers a snapshot of your qualifications and sets the tone for the rest of your resumé.

Your resumé summary should be customised for different job applications, ensuring that you highlight the specific problem solving skills relevant to the position you’re applying for.

Example 1: Project manager with a proven track record of solving complex operational challenges. Skilled in identifying root causes, developing innovative solutions and leading teams to successful project completion.

Example 2:  Detail-oriented data analyst with strong problem solving skills. Proficient in data-driven decision-making, quantitative analysis and using statistical tools to solve business problems.

Highlighting problem solving skills in the experience section

The experience section of your resumé presents the perfect opportunity to demonstrate your problem solving skills in action. 

• Start with action verbs: begin each bullet point in your job descriptions with strong action verbs such as, analysed, implemented, resolved and optimised.
• Quantify achievements: use numbers and percentages to illustrate the impact of your solutions. For example: Increased efficiency by 25% by implementing a new workflow process.
• Emphasise challenges: describe the specific challenges or problems you faced in your roles. 
• Solution-oriented language: mention the steps you took to find solutions and the outcomes achieved.

Including problem solving skills in the skills section

The skills section of your resumé should showcase your top abilities, including problem solving skills. Here are some tips for including these skills.

• Use a subsection:  within your skills section, you could create a subsection specifically dedicated to problem solving skills – especially if the role calls for these skills.
• Be specific: when listing problem solving skills, be specific about the types of role-related problems you can address. 
• Prioritise relevant skills:  tailor the list of problem solving skills to match the requirements of the job you're applying for. 

Examples of problem solving skills to include:

• Creative problem solving
• Decision making
• Root cause analysis
• Strategic problem solving
• Data-driven problem solving
• Interpersonal conflict resolution
• Adaptability
• Communication skills
• Problem solving tools
• Negotiation skills

Demonstrating problem solving skills in project sections or case studies

Including a dedicated section for projects or case studies in your resumé allows you to provide specific examples of your problem solving skills in action. It goes beyond simply listing skills, to demonstrate how you are able to apply those skills to real-world challenges.

Example – Data Analysis

Case Study: Market Expansion Strategy

• Challenge:  the company was looking to expand into new markets but lacked data on consumer preferences and market dynamics.
• Solution: conducted comprehensive market research, including surveys and competitor analysis. Applied this research to identify target customer segments and developed a data-driven market-entry strategy.
• Result:  successfully launched in two new markets, reaching our target of 30% market share within the first year.

Using problem solving skills in cover letters

A well-crafted cover letter is your first impression on any potential employer. Integrating problem solving skills can support your job application by showcasing your ability to address challenges and contribute effectively to their team. Here’s a quick run-down on what to include:

• Begin your cover letter by briefly mentioning the position you're applying for and your enthusiasm for it.
• Identify a specific challenge or issue that the company may be facing, to demonstrate your research and understanding of their needs.
• Include a brief story or scenario from your past experiences where you successfully applied problem solving skills to address a similar challenge. 
• Highlight the positive outcomes or results achieved through your problem solving efforts. 
• Explain how your skills make you the ideal person to address their specific challenges.

Problem solving skills are essential in all areas of life, enabling you to overcome challenges, make informed decisions, settle conflicts and drive innovation. We've explored the significance of problem solving skills and how to improve, demonstrate and leverage them effectively. It’s an ever-evolving skill set that can be refined over time. 

By actively incorporating problem solving skills into your day-to-day, you can become a more effective problem solver at work and in your personal life as well.

What are some common problem solving techniques?

Common problem solving techniques include brainstorming, root cause analysis, SWOT analysis, decision matrices, the scientific method and the PDCA (Plan-Do-Check-Act) cycle. These techniques offer structured approaches to identify, analyse and address problems effectively.

How can I improve my critical thinking skills?

Improving critical thinking involves practising skills such as analysis, evaluation and problem solving. It helps to engage in activities like reading, solving puzzles, debating and self-reflection.

What are some common obstacles to problem solving?

Common obstacles to problem solving include biases, lack of information or resources, and resistance to change. Recognising and addressing these obstacles is essential for effective problem solving.

How can I overcome resistance to change when implementing a solution?

To overcome resistance to change, it's essential to communicate the benefits of the proposed solution clearly, involve stakeholders in the decision-making process, address concerns and monitor the implementation's progress to demonstrate its effectiveness.

How can problem solving skills benefit my career?

Problem solving skills are highly valuable in a career as they enable you to navigate challenges, make informed decisions, adapt to change and contribute to innovation and efficiency. These skills enhance your professional effectiveness and can lead to career advancement and increased job satisfaction.

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60 Strengths for a Resume (with Examples)

A well-curated list of strengths will demonstrate your skills, experience, and knowledge, making you stand out from the competition. In this article, you’ll find valuable tips on selecting the most relevant strengths for your resume, along with practical examples to illustrate these strengths in action. By focusing on your most notable qualities and effectively showcasing them, you’ll greatly enhance your resume’s impact and increase your chances of landing that dream job.

Related: 195 Positive Words to Describe Yourself [with Examples]

What Are Your Strengths And Weaknesses? (Answers & Strategies)

Important Strengths for Resumes

When creating your resume, emphasize your strengths, skills, and abilities to catch the eye of employers and recruiters. Showcasing your unique blend of hard and soft skills will make you stand out in the job searching process. Here are some key strengths employers often look for in a candidate:

1. Strong communication skills: Proficient in effectively communicating ideas and information to diverse audiences, both verbally and in writing.

2. Excellent interpersonal skills: Skilled at building and maintaining positive relationships with colleagues, clients, and stakeholders.

3. Detail-oriented: Meticulous and thorough in reviewing and analyzing data, documents, and processes to ensure accuracy and completeness.

4. Highly organized: Efficient and effective in managing tasks, projects, and deadlines, with a keen attention to detail and prioritization.

5. Analytical and critical thinking: Proficient in analyzing complex problems and data sets, and developing innovative and evidence-based solutions.

6. Problem-solving abilities: Skilled at identifying and resolving issues and challenges, using a logical and systematic approach.

7. Creative and innovative thinking: Proficient in thinking outside the box and generating new ideas and solutions that challenge the status quo.

8. Self-motivated: Driven and proactive in taking initiative and achieving goals, with a strong sense of accountability and responsibility.

9. Goal-oriented: Focused and committed to achieving specific objectives and outcomes, with a clear plan and strategy.

10. Ability to work independently: Capable of working autonomously and taking ownership of tasks and projects, with minimal supervision.

11. Team player: Collaborative and cooperative in working with others, with a willingness to contribute to shared goals and objectives.

12. Leadership skills: Proficient in inspiring and motivating others, setting a clear vision and direction, and leading by example to achieve success.

13. Time management skills: Proficient in managing time effectively to meet deadlines and prioritize tasks.

14. Adaptability and flexibility: Capable of adapting to changing situations and environments, and adjusting to new roles and responsibilities.

15. Positive attitude: Optimistic and enthusiastic in approach, with a can-do attitude and willingness to learn.

16. Strong work ethic: Diligent and committed to working hard and achieving results, with a strong sense of responsibility and accountability.

17. Excellent customer service skills: Skilled at providing exceptional service to customers, with a focus on meeting their needs and exceeding their expectations.

18. Ability to multitask: Capable of handling multiple tasks and projects simultaneously, while maintaining a high level of productivity and quality.

19. Strong decision-making skills: Proficient in making sound and effective decisions, based on analysis, data, and experience.

20. Ability to work under pressure: Capable of working effectively and efficiently in high-pressure and fast-paced environments, while maintaining a positive attitude.

21. Excellent writing skills: Skilled at writing clear, concise, and compelling content, with a focus on accuracy, grammar, and style.

22. Strong presentation skills: Proficient in delivering engaging and effective presentations, with a focus on audience engagement and message delivery.

23. Ability to learn quickly: Capable of quickly grasping new concepts and skills, and applying them effectively in a variety of situations.

24. Attention to detail: Meticulous and thorough in reviewing and analyzing data, documents, and processes to ensure accuracy and completeness.

25. Ability to meet deadlines: Capable of meeting deadlines consistently, with a focus on quality and accuracy.

26. Strong research skills: Proficient in conducting thorough and effective research, using a variety of sources and methods.

27. Strong problem-solving skills: Skilled at identifying and resolving complex problems, using a logical and systematic approach.

28. Ability to work in a fast-paced environment: Capable of working effectively and efficiently in high-pressure and fast-paced environments, while maintaining a high level of productivity and quality.

29. Excellent project management skills: Proficient in managing projects from start to finish, with a focus on planning, execution, and delivery.

30. Strong negotiation skills: Skilled at negotiating and resolving conflicts, with a focus on achieving win-win outcomes.

31. Ability to prioritize tasks: Capable of prioritizing tasks and projects effectively, based on urgency, importance, and impact.

32. Strong technical skills: Proficient in using a variety of technical tools and software, with a focus on continuous learning and development.

33. Excellent teamwork skills: Collaborative and cooperative in working with others, with a focus on achieving shared goals and objectives.

34. Strong interpersonal skills: Skilled at building and maintaining positive relationships with colleagues, clients, and stakeholders, with a focus on effective communication and empathy.

35. Ability to take initiative: Proactive and self-motivated in taking initiative and driving results, with a focus on continuous improvement and innovation.

36. Strong customer relationship management skills: Proficient in building and maintaining strong relationships with customers, with a focus on understanding their needs and delivering exceptional service.

37. Excellent data analysis skills: Skilled at analyzing and interpreting complex data sets, with a focus on identifying trends, patterns, and insights.

38. Strong financial analysis skills: Proficient in analyzing financial data and making informed decisions, with a focus on accuracy and attention to detail.

39. Strong marketing skills: Skilled at developing and executing effective marketing strategies, with a focus on customer engagement and brand awareness.

40. Excellent sales skills: Skilled at building and maintaining strong relationships with customers, with a focus on meeting their needs and exceeding their expectations.

41. Strong organizational skills: Efficient and effective in managing tasks, projects, and deadlines, with a focus on prioritization and attention to detail.

42. Excellent time management skills: Proficient in managing time effectively to meet deadlines and prioritize tasks, with a focus on productivity and quality.

43. Ability to work well under pressure: Capable of working effectively and efficiently in high-pressure and fast-paced environments, with a focus on maintaining composure and delivering results.

44. Strong decision-making skills: Skilled at making sound and effective decisions, based on analysis, data, and experience, with a focus on achieving positive outcomes.

45. Excellent problem-solving skills: Proficient in identifying and resolving complex problems, using a logical and systematic approach, with a focus on innovation and creativity.

46. Strong attention to detail: Meticulous and thorough in reviewing and analyzing data, documents, and processes to ensure accuracy and completeness, with a focus on quality and precision.

47. Excellent project management skills: Proficient in managing projects from start to finish, with a focus on planning, execution, and delivery, with a focus on meeting objectives and achieving results.

48. Strong analytical skills: Skilled at analyzing and interpreting complex data sets, with a focus on identifying trends, patterns, and insights, with a focus on using data to drive decision-making.

49. Excellent verbal communication skills: Skilled at communicating ideas and information effectively and persuasively, with a focus on clarity and conciseness.

50. Strong written communication skills: Proficient in writing clear, concise, and compelling content, with a focus on grammar, style, and tone.

51. Ability to work with diverse groups of people: Capable of working effectively with people from diverse backgrounds and cultures, with a focus on empathy, respect, and inclusivity.

52. Strong negotiation skills: Skilled at negotiating and resolving conflicts, with a focus on achieving win-win outcomes and building strong relationships.

53. Ability to think strategically: Capable of thinking critically and strategically, with a focus on identifying opportunities and risks, and developing effective solutions.

54. Excellent conflict resolution skills: Proficient in resolving conflicts and disputes, with a focus on empathy, active listening, and collaboration.

55. Strong coaching and mentoring abilities: Skilled at coaching and mentoring others, with a focus on developing their skills, knowledge, and confidence.

56. Ability to manage and motivate a team: Capable of managing and motivating a team effectively, with a focus on setting clear expectations, providing feedback, and fostering a positive work environment.

57. Strong customer service orientation: Committed to providing exceptional service to customers, with a focus on meeting their needs and exceeding their expectations.

58. Excellent time management skills: Efficient and effective in managing time to meet deadlines and prioritize tasks, with a focus on productivity and quality.

59. Strong technical aptitude: Proficient in using a variety of technical tools and software, with a focus on continuous learning and development.

60. Ability to work in a fast-paced environment: Capable of working effectively and efficiently in high-pressure and fast-paced environments, with a focus on maintaining composure and delivering results.

Updating your Resume Objective

• Tailor it to the job description: Review the job posting and identify the most critical skills and qualifications required. Incorporate those in your resume objective or professional summary.
• Be specific: Use quantifiable achievements or particular skills to illustrate your strengths. Instead of stating “strong communication skills,” opt for “five years of experience in customer service and public relations.”
• Keep it brief: Stick to two or three sentences that effectively capture the essence of your professional experience and skills.
• Related: Best Resume Summary Examples

Adapting Resume for a Specific Employer

When you’re gearing up for a job application, it’s important to tailor your resume specifically to the employer to increase your chances of getting noticed by the hiring manager. Here are some tips to help you with that process.

• First, research the company by visiting their website or social media profiles. This will help you get an understanding of the company culture and values. Incorporating what you’ve learned into your resume and cover letter will show you’ve taken the time to understand their mission and indicate that you would be a good fit.
• Next, read the job description carefully and identify the key skills and qualifications the employer is looking for. Make sure to highlight those specific skills and experiences in your resume. This might mean reordering your skills or tweaking your job descriptions to focus on the most relevant accomplishments.
• Including keywords from the job posting in your resume can help you get past automated applicant tracking systems and into the hands of a human interviewer. Don’t stuff your resume with every keyword you see, focus on using them naturally throughout your document in a relevant context.
• Demonstrating your understanding of the industry and the employer’s needs will make your resume more attractive to a hiring manager. You can do this by showcasing your accomplishments that are most pertinent to the job or by mentioning any relevant associations or organizations you are a part of.
• Customizing your cover letter for each job application is equally important. Address the hiring manager by name, if possible, and relate your skills specifically to the job requirements. Discuss how your experiences and expertise would enable you to succeed in the role and contribute positively to the company.
• When applying for multiple positions within the same company, don’t submit identical cover letters or resumes. Each department may be looking for different skills and qualities, so modify your documents accordingly based on the needs and priorities of the specific role.
• Finally, proofread your resume and cover letter to ensure error-free and polished documents. Typos or grammatical errors might leave the wrong impression on hiring managers and give them a reason to dismiss your application.

By adapting your resume and cover letter for each specific employer, you increase your chances of standing out in the application process and showing that you would be a valuable addition to their team.

Related: How To Write a Cover Letter [Best Templates]

Frequently Asked Questions

How can i showcase my top skills and strengths in a resume.

To showcase your top skills and strengths in a resume, focus on creating a well-organized and concise document. Start with a strong summary statement highlighting your best attributes, then list your professional experience, education, and relevant skills. Use bullet points under each position you’ve held, showcasing achievements and how you utilized your strengths. Tailor the resume to the specific job requirements, emphasizing those skills that are most relevant.

What are some common professional strengths to include on a resume?

Some common professional strengths to include on a resume are:

• Communication Skills
• Problem-solving Abilities
• Leadership and Management
• Organizational Skills
• Adaptability and Flexibility
• Technical Proficiency
• Attention to Detail
• Teamwork and Collaboration
• Creativity and Innovation
• Time Management

Include these strengths only if they genuinely apply to you and are relevant to the position.

Can you provide examples of personal strengths suitable for a resume?

Personal strengths can demonstrate your character and work ethic. Some examples include:

• Reliability
• Positive Attitude
• Self-motivation
• Emotional Intelligence
• Adaptability

Be selective, and list those that are most relevant to the job you’re applying for.

What are appropriate strengths to list for a student on a resume?

Students should focus on strengths that showcase their potential and eagerness to learn. Suitable examples might be:

• Quick Learner
• Multitasking Abilities
• Responsible
• Technology Savvy
• Collaboration and Teamwork
• Willingness to Seek Feedback
• Open-mindedness

Try to mention any academic achievements, volunteer work, clubs, or societies that illustrate these attributes.

How can I effectively describe my strengths, skills, and experience?

To effectively describe your strengths, skills, and experience, use specific examples and quantify your achievements when possible. Use action verbs and clear, concise language. Be honest about your capabilities and accomplishments, focusing on what makes you uniquely suited for the position. Tailor your resume to match the job requirements and highlight your most relevant skills.

Should I mention hobbies or interests as strengths on my resume?

Only mention hobbies or interests as strengths if they are directly related to the job you’re applying for or demonstrate valuable skills. If your hobbies reveal unique traits that contribute to your overall qualification for the position, include them briefly in a separate section at the end of your resume. Ensure they add value to your resume without detracting from your professional experience and education.

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Understanding conceptual skills (With definitions, types, examples, and tips)

Management roles have changed a lot over the years, especially in Singapore's fast-paced business landscape. Higher-level managers now turn their companies' visions into actionable strategies. They make decisions balancing strategic objectives with calculated risks. They help their organisations adapt to changing trends for long-term growth. Good conceptual skills enable managers to perform these tasks competently.

If you aspire to be a successful manager, mastering conceptual skills is essential. These skills help you grasp high-level ideas and tackle challenging situations creatively. From managing projects to resolving conflicts , these skills can significantly enhance your leadership and managerial abilities.

In this article, we will discuss what conceptual skills are. You will learn how to develop them to get ahead in your career. The topics we will cover include:

What are conceptual skills?

Types of conceptual skills, why are conceptual skills important for people in management roles, examples of conceptual skills in the workplace, demonstrating conceptual skills in interviews, how to improve your conceptual skills.

Conceptual skills are the ability to think broadly, strategically, and creatively to make informed decisions and plans. They essentially involve seeing beyond immediate details. This helps understand how different elements fit together and how they can be utilised to achieve goals.

Conceptual skills are different from technical and human skills. Technical skills encompass practical abilities and expertise necessary to perform specific tasks in specialised fields. Human skills revolve around interpersonal relationships, communication, and leadership abilities. These are interpersonal skills and are crucial for teamwork and effective people management.

Conceptual skills include strategic planning, critical thinking, problem-solving and the ability to analyse complex situations. They are essential for leaders to navigate uncertainty and drive organisational success.

Examples of conceptual thinking in management scenarios:

• Strategic planning : Developing a long-term growth strategy for a company based on market trends and competitive analysis.
• Problem-solving : Identifying root causes of organisational inefficiencies and proposing systemic solutions.
• Conflict resolution : Understanding underlying issues in team conflicts and mediating to foster constructive outcomes.

Check out this conceptual skill list to find out how to become a conceptual manager:

Active listening skills

Active listening is the ability to pay attention to a speaker, understand what they mean, and respond appropriately. Listening skills include attention, empathy, patience, validation, nonverbal communication, and situational awareness.

Communication skills

This is the ability to convey information and ideas clearly and effectively. Examples include written communication, verbal communication, nonverbal communication, presentation skills, active listening, and asking the right questions.

Analytical skills

Analytical skills entail examining and interpreting data to understand relationships, patterns, and trends. Examples include research, data analysis, critical thinking, and creativity.

Problem-solving skills

Problem-solving skills enable you to identify issues and come up with effective solutions. Some skills that fall under problem-solving include logical thinking, critical thinking, multitasking, troubleshooting, and decision-making.

Creative thinking skills

Creative thinking skills involve thinking in new and original ways to solve complex issues. Examples include open-mindedness, strategic planning, collaboration, and idea formulation.

Abstract thinking skills

Abstract thinking allows you to interpret information beyond its literal meaning. Examples include creativity, mindfulness, counterfactual thinking, prediction, emotional intelligence, and strategic thinking.

Decision-making skills

Decision-making involves choosing between different courses of action in a rational and informed way. Examples include problem-solving, creativity, logical thinking, leadership, critical thinking, collaboration, and intuition.

Leadership skills

Leadership skills enable guiding and motivating a team to achieve a desired outcome. Examples include team building, management, empathy, delegation, flexibility, and persuasion.

Managerial skills

Managerial skills are abilities required to lead a team to achieve specific objectives. Examples include communication, planning, decision-making, problem-solving, delegation, and motivation.

Conceptual skills are critical for leadership positions, especially in middle- and upper-management roles within Singapore. A manager should ensure each employee works towards the organisation's larger goals, always keeping the big picture in mind. With strong conceptual skills, you can identify challenges and use your analytical and abstract thinking to develop effective solutions that drive the company's success.

For example, if you are a manager overseeing a market research team, you might notice changes in the company's customer base in Singapore. Without the conceptual and analytical abilities to interpret this data, you could miss potential opportunities to reach new customers, resulting in lost business prospects for the company.

In addition, conceptual skills can enhance your ability to manage a team in Singapore. By combining conceptual and technical skills, you can identify how each team member contributes to the organisation's goals, facilitating more effective delegation. You can also use conceptual and interpersonal skills to address and resolve conflicts among team members, fostering a more positive work environment.

Conceptual skills and their role in decision-making

Conceptual skills help you identify issues early within your organisation. This foresight allows you to make decisions that benefit the company in the long run.

For instance, foreseeing a move towards sustainability, you might invest in eco-friendly technologies ahead of competitors. Your strong conceptual skills enable you to predict market shifts and make timely investments.

Decisions shaped by conceptual skills lead to sustainable growth and competitive advantage. By strategically positioning resources and anticipating future trends, you can maintain relevance and profitability over time.

For example, using your conceptual skills, you might predict customer preferences in your retail chain. You can adjust inventory accordingly, preventing overstocking and enhancing customer satisfaction. This proactive approach boosts sales and profitability.

Conceptual skills and their role in problem-solving

Conceptual skills help you form effective business strategies by allowing you to see the big picture. You can analyse complex situations, address core problems and leverage opportunities for growth.

By understanding industry trends and predicting future challenges, you can set your organisation’s vision and long-term goals. Conceptual skills enable you to think outside the box and come up with unique solutions. When faced with a difficult problem, you can generate creative ideas that others might not consider.

Leaders at Netflix for instance, used their conceptual skills to foresee the decline of physical media and the rise of digital content. They shifted the company's focus from DVD rentals to streaming services. This strategic pivot ensured their long-term success.

Business strategy development

A manager at a tech company observes a rising demand for smart home devices. Using conceptual skills, they devise a strategic approach to enter this market. They analyse trends, identify potential challenges, and create a plan to pivot the business model. This strategic decision opens new revenue streams and positions the company for future growth.

Organisational restructuring

In a manufacturing firm experiencing declining productivity, a leader uses conceptual skills to restructure the organisation. They identify inefficiencies across departments, streamline operations, and enhance productivity. This move optimises resources and strengthens the company's competitive position.

Crisis management

During a PR crisis caused by a product defect, a leader applies conceptual skills to navigate the company through turmoil. They develop a comprehensive crisis management strategy, including transparent communication, product recalls, and risk mitigation plans. This decisive action rebuilds trust and stabilises the company's reputation.

Innovative product development

A product manager at a consumer electronics company identifies a market need for eco-friendly gadgets. Using conceptual skills, they lead the development of a new product line that meets sustainability demands. Through feasibility studies and creative problem-solving, they successfully launch innovative products, enhancing market competitiveness and brand reputation.

Case studies of renowned leaders

Jeff Bezos (Amazon)

Jeff Bezos strategically used conceptual skills to expand Amazon beyond an online bookstore into a global e-commerce powerhouse . Anticipating market shifts and leveraging technological advancements, he transformed Amazon's business model and diversified its offerings.

Indra Nooyi (PepsiCo)

Indra Nooyi demonstrated strong conceptual skills by restructuring PepsiCo's product portfolio to focus on healthier options. Recognising consumer trends towards health and wellness, she led strategic initiatives that reshaped PepsiCo's brand identity and market position.

Showing your conceptual skills in job interviews can help you stand out from other job seekers. Follow these tips to land your next great opportunity:

Preparation strategies

Before an interview, you should prepare by analysing the job description thoroughly. This helps you understand where conceptual skills are most needed. Research the company's strategic direction and the challenges it faces. This understanding will enable you to prepare examples from your experience that show how your conceptual abilities align with the company's needs.

Answering interview questions effectively

Anticipate interview questions that may test your conceptual skills. Here are some examples:

Can you describe your problem-solving process?

Sample answer :

In addressing problems, I begin by clearly defining the issue at hand. I consult with relevant stakeholders to gather diverse perspectives and insights. After understanding the problem's context, I brainstorm possible solutions and assess their feasibility and potential impact. I prioritise the most viable option, implement it, and closely monitor the outcomes. I also make adjustments as necessary and document the process for future reference.

How do you make data-driven decisions?

I start by clearly defining the question or problem that needs to be addressed. Next, I collect relevant data from reliable sources, ensuring the information is accurate and comprehensive. I analyse the data using appropriate tools and techniques to uncover trends and patterns. Based on these insights, I formulate a decision, considering the data's strengths and limitations. I then implement the decision and monitor the outcomes to refine future decision-making processes.

Showcasing past experiences

During interviews, highlight past experiences where conceptual skills played a critical role. Discuss the specific challenges you encountered, the innovative approaches you implemented, and the outcomes achieved. Emphasise how these experiences contributed to your personal and professional growth.

Consider preparing a portfolio or other tangible evidence that demonstrates your conceptual skills. This could include case studies, projects, or strategic plans where you made significant contributions.

You can advance your career by enhancing your conceptual skills. Here are some steps to consider:

Develop a reading habit

Regular reading can significantly improve your conceptual skills. Seek out articles or books that challenge your abstract thinking abilities.

Volunteer to be a team leader

Take opportunities to lead your team. Setting practical goals and actively participating in brainstorming sessions and strategic meetings can hone your conceptual thinking.

Training and education

Explore online courses and workshops focused on conceptual skills. These programs can help you develop crucial abilities such as data analysis, decision-making, problem-solving, critical thinking, and abstract thinking, making you a more effective manager.

If you want to improve your conceptual skills to advance your career in Singapore, consider these steps:

• Develop a reading habit : Reading can help you build conceptual skills. Consider seeking out articles or books that challenge your abstract thinking abilities.
• Volunteer to be a team leader : When the opportunity arises, volunteering to lead your team is a great way to practise your conceptual skills. Set small and practical goals and participate in brainstorming sessions and strategic meetings.
• Training and education : Some online courses and workshops focus on conceptual skills, which are particularly valuable in Singapore's dynamic business environment. These programs help develop key competencies such as data analysis, decision-making, problem-solving, cost-benefit assessment, critical thinking, and abstract thinking. All of these skills are crucial for effective management in the region.

Conceptual skills are essential for leadership, managerial, and executive professionals. They enable you to analyse and understand complex concepts, use analytical and abstract thinking, and develop actionable strategies for long-term growth. These abilities can benefit an organisation and help you stand out from your colleagues or other job seekers. Read books and attend courses to improve your conceptual skills and advance your career continually .

Here are some questions people often ask about conceptual skills:

• What are examples of conceptual skills? ⁠ Examples of important conceptual skills include analytical, creative, and abstract thinking. They also include communication, problem-solving, decision-making, leadership, and managerial skills.
• Why are conceptual skills important for leadership roles? ⁠ A leader should do more than complete tasks and manage day-to-day operations. You also need to see the big picture and understand how your team's efforts contribute to the organisation's goals. You must solve problems and make decisions. Conceptual skills can help you perform all these functions more effectively.
• How can I develop my conceptual skills? ⁠ Some ways to conceptual skills them include reading texts about conceptual abilities, volunteering to become a leader, and attending courses and workshops.
• How do I demonstrate conceptual skills in a resume or cover letter? ⁠ You can highlight your conceptual skills in the work experience, achievements, skills, or summary section of your resume. If you want to include them, mention a time in your career when you used your conceptual abilities to overcome complex problems.
• How can an interviewer test your conceptual skills? ⁠ Your interviewer may assess your conceptual skills by asking questions about your analytical, abstract thinking, problem-solving, decision-making, or leadership abilities.
• How do I balance showcasing conceptual and practical skills in an interview? ⁠ If you want to showcase conceptual and practical skills in an interview, explain how the two types of skills complement each other. For instance, you can talk about how you use your conceptual abilities to analyse data but make decisions based on objective information rather than assumptions.
• What are common mistakes when trying to demonstrate conceptual skills? ⁠ Some of the common mistakes that job seekers make when demonstrating conceptual skills include using vague or irrelevant examples, not quantifying results, and failing to prepare for behavioural questions .
• What local resources can help improve my conceptual skills in Singapore? ⁠Consider enrolling in courses offered by Singapore Management University (SMU) or Nanyang Technological University (NTU). These institutions offer programs that can enhance your conceptual and strategic thinking skills.

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How to prove you're a good leader on your cv.

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In the competitive job market, showcasing leadership skills on your CV can set you apart as a senior professional, and understanding how to present your leadership qualities effectively can make a significant difference.

Here’s 5 ways you can prove you're a good leader on your CV.

Highlight leadership roles and achievements

To demonstrate your leadership capabilities, it's essential to highlight specific roles where you have led teams or projects.

Begin by identifying positions where you held leadership responsibilities and describe your achievements in these roles.

For instance, instead of simply stating that you were a "Project Manager", elaborate on your accomplishments such as "Led a cross-functional team of 15 in delivering a £2 million project on time and within budget."

Use quantifiable metrics to substantiate your achievements, showcasing the tangible impact of your leadership. Mention awards or recognitions received for your leadership, as these serve as external validations of your capabilities.

Emphasising your leadership roles and achievements provides concrete evidence of your ability to lead effectively.

Demonstrate effective communication

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Effective communication is a cornerstone of good leadership.

On your CV, illustrate how your communication skills have contributed to successful outcomes. This could be through examples of presentations to stakeholders, leading meetings, or managing conflict within your team.

Describe situations where your clear and concise communication facilitated project success or improved team dynamics. For example, "Presented quarterly business updates to the executive board, resulting in the approval of a £500,000 budget increase."

Highlighting your ability to convey ideas clearly and persuasively can reassure potential employers of your competence in managing and inspiring teams.

Additionally, showcasing any public speaking engagements or published articles can further underline your strong communication skills.

It’s also beneficial to note any multilingual abilities, as these can be advantageous in global or multicultural settings.

Proving you're a good leader on your CV involves more than just listing your job titles.

Showcase problem-solving and decision-making abilities

Leadership often involves making tough decisions and solving complex problems.

To illustrate these skills, include examples where your problem-solving and decision-making abilities have led to successful outcomes.

Describe scenarios where you identified issues, analysed options, and implemented effective solutions. For instance, "Resolved a major supply chain issue by developing a new logistics strategy, reducing delivery times by 20%."

This not only demonstrates your analytical skills but also your capacity to remain calm and decisive under pressure.

Providing specific examples of challenges faced and the strategies you employed to overcome them can vividly portray your problem-solving prowess and strategic thinking.

Additionally, emphasising your involvement in strategic planning sessions or your role in crisis management can further bolster your leadership credentials.

Provide evidence of team building and mentoring

A key aspect of leadership is the ability to build and nurture effective teams.

Highlight instances where you have successfully mentored colleagues or fostered a collaborative team environment.

Mention any structured mentoring programmes you initiated or participated in, and the positive outcomes of these efforts. For example, "Mentored five junior analysts, all of whom were promoted within a year due to improved performance."

Discuss how your leadership contributed to team success, such as improving morale, increasing productivity, or facilitating professional development.

Emphasising your role in team building and mentoring can demonstrate your commitment to developing others and your ability to lead by example.

Don’t forget to mention any team-building activities or initiatives you spearheaded that resulted in improved team cohesion and performance.

Emphasise adaptability and resilience

In today's dynamic work environment, adaptability and resilience are crucial leadership traits, and you should use your CV to showcase how you have navigated change and overcome adversity.

Provide examples of how you adapted to new challenges, whether through leading organisational change, managing crises, or transitioning to new technologies. For instance, "Led the transition to remote work during the pandemic, ensuring seamless operations and maintaining team productivity."

Highlighting your ability to remain resilient and effective in the face of setbacks can reassure potential employers of your capacity to handle future challenges.

Demonstrating adaptability and resilience underscores your preparedness to lead in an ever-evolving professional landscape.

Additionally, showcasing your continuous learning efforts, such as new certifications or skills acquired during challenging times, can further illustrate your proactive approach to leadership.

Proving you're a good leader on your CV involves more than just listing your job titles. It's about detailing your leadership experiences, showcasing your communication prowess, demonstrating your problem-solving skills, highlighting your team-building efforts, and emphasising your adaptability and resilience.

By weaving these elements into your CV, you can present a compelling narrative that portrays you as an effective and dynamic leader, ready to take on senior professional roles with confidence.

Remember, your CV is not just a document but a powerful tool to market yourself and your leadership capabilities to potential employers, and the next step to your dream role.

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