Practice a case

Case interviews represent real client engagements giving you insight into our approach and the work we do. It also gives you an opportunity to demonstrate clear thinking, practical judgment, and a professional demeanor, while helping us assess your thought process, creativity, and comfort with ambiguity.

How to use this tool:.

You will be presented with an example of a real-life business situation, along with a series of questions.

Answer each question to the best of your ability, then check your work.

At any time, you can access the business situation in the upper right corner.

Please note: This is not an assessment and we do not track your responses or results. You can practice as often as you'd like.

Completion time: 15/20 min

Practice a case interview

Please note that cases may differ in format and level of detail depending on the duration of the interview, but remember in the actual interview, we will be looking at your ability to think through a problem versus any specific technical skill or subject matter knowledge.

Tell us a little about yourself.

I am an advanced degree student, i am an undergraduate  student, i am an undergraduate student, choose your intended area in order to access cases related to it, strategy  cases, finance strategy: federal health agency, leadauto: market expansion, talent management: federal civil cargo protection bureau,   previous, business technology solution cases, strategy cases, architecture strategy: federal finance agency, medx: the smart pill bottle, business technology solution cases , engagement strategy: federal agency v, recreation unlimited, strategic vision: federal benefits provider.

Case interview tips

Cases can help us assess a candidate across multiple dimensions, and your answers should project clear thinking, practical judgment, and a professional demeanor. Apply this five-step approach while working through the case interview:

For more guidance on what we look for:

Explore consulting careers for undergrad and graduate students.

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Hacking The Case Interview

  • Hacking the Case Interview

Deloitte case interviews

Deloitte case interviews are the most difficult part of the interview process. Deloitte interviews are comprised of case interviews, a group case interview, and behavioral or fit interview questions. You will need to pass every single Deloitte case interview in order to land a job offer.

In this comprehensive article, we’ll cover exactly what to expect in your upcoming Deloitte interview and how to best answer all of the different types of questions, including Deloitte case interviews. We’ll cover in detail:

  • Deloitte interview process
  • What is a Deloitte case interview?
  • What does a Deloitte case interview assess?
  • How to solve Deloitte case interviews
  • The different types of Deloitte case interviews
  • Examples of Deloitte case interviews
  • Deloitte case interview tips
  • How to prepare for Deloitte case interviews
  • How to solve the Deloitte group case interview
  • Deloitte behavioral and fit interview questions
  • Recommended Deloitte case interview resources

If you’re looking for a step-by-step shortcut to learn case interviews quickly, enroll in our case interview course . These insider strategies from a former Bain interviewer helped 30,000+ land consulting offers while saving hundreds of hours of prep time.

Deloitte Interview Process

The Deloitte interview process typically consists of two rounds of interview that include case interviews, a group case interview, and behavioral or fit interview questions. The entire interview process can take anywhere from one week to a few months.

Given its size, Deloitte may have a different interview process depending on the country or the office that you are interviewing for. However, the most common interview process consists of two rounds of interviews following the submission of your Deloitte resume .

  • First round interviews : you will have one 30 to 45-minute behavioral interview and one or two 30 to 45-minute case interviews.
  • Final round interviews : you will have a 30 to 45-minute behavioral interview, a 30 to 45-minute case interview, and a one hour group case interview

There are three important distinctions between your first round Deloitte interview and your final round Deloitte interview.

One, your interviewers will likely be more senior people at Deloitte. This means that the case interviews you receive may be a bit less structured and more qualitative in nature. The case interview may feel more like a discussion where you and the interviewer are discussing your opinions and ideas on a business problem.

Two, there will be more of an emphasis on assessing your fit with the firm. The first round interview is primarily used as a screener to determine whether or not you can solve case interviews effectively and whether or not you have the potential to be a great consultant.

Final round interviews will also continue to assess this, but interviewers will also be determining whether or not you would be a great fit with the office. Are you coachable and easy to work with? Are you collaborative? These are a few of the qualities that interviewers want to see.

Three, your interviewers may read the notes that your interviewers wrote during your Deloitte first round interview. If there was a particular area of the case interview that you struggled with, interviewers may want to test you again on it to make sure that it is not a significant weakness.

What is a Deloitte Case Interview?

A Deloitte case interview, also known as a “case” for short, is a 30 to 60-minute exercise in which you and the interviewer work together to develop a recommendation or answer to a business problem.

These business problems can be anything that real companies face:

  • How can Amazon increase its profitability?
  • What can Apple do to increase customer retention?
  • How should Tesla price its new electric vehicle?
  • Where should Disney open another Disneyland theme park?

Deloitte case interviews simulate what the consulting job will be like by placing you in a hypothetical business situation. Cases simulate real business problems that consulting firms solve for their clients. Many Deloitte case interviews are based on actual projects that interviewers have worked on.

While consulting projects typically last between 3 to 9 months, case interviews condense solving the business problem into just 30 to 45 minutes.

Deloitte case interviews can cover any industry, including retail, consumer packaged goods, financial services, energy, education, healthcare, government, and technology.

They can also cover a wide range of business situations, including entering a new market, launching a new product, acquiring a company, improving profitability, and growing revenues.

Although Deloitte case interviews cover a wide range of industries and business situations, no technical or specialized knowledge is needed. Unless you are interviewing for a consulting firm that specializes in a particular industry or function, cases are designed to be solved by someone that has general business knowledge.

Nailing your Deloitte case interviews is critical to get a job at Deloitte. There is no way to get a Deloitte job offer without passing your case interviews.

What Does a Deloitte Case Interview Assess?

Deloitte case interviews assess five different qualities or characteristics: logical and structured thinking, analytical problem solving, business acumen, communication skills, and personality and cultural fit.

1. Logical and structured thinking : Consultants need to be organized and methodical in order to work efficiently.

  • Can you structure complex problems in a clear, simple way?
  • Can you take tremendous amounts of information and data and identify the most important points?
  • Can you use logic and reason to make appropriate conclusions?

2. Analytical problem solving : Consultants work with a tremendous amount of data and information in order to develop recommendations to complex problems.

  • Can you read and interpret data well?
  • Can you perform math computations smoothly and accurately?
  • Can you conduct the right analyses to draw the right conclusions?

3. Business acumen : A strong business instinct helps consultants make the right decisions and develop the right recommendations.

  • Do you have a basic understanding of fundamental business concepts?
  • Do your conclusions and recommendations make sense from a business perspective?

4. Communication skills : Consultants need strong communication skills to collaborate with teammates and clients effectively.

  • Can you communicate in a clear, concise way?
  • Are you articulate in what you are saying?

5. Personality and cultural fit : Consultants spend a lot of time working closely in small teams. Having a personality and attitude that fits with the team makes the whole team work better together.

  • Are you coachable and easy to work with?
  • Are you pleasant to be around?

All of these five qualities can be assessed in just a 30 to 60-minute Deloitte case interview. This is what makes case interviews so effective in assessing consulting candidates.

How to Solve Deloitte Case Interviews

Deloitte case interviews are candidate-led. You will be in the driver’s seat of the case interview and will be expected to ask the right questions, probe for data, and propose each next step to solve the case.

In a Deloitte case interview, you are not assessed on whether or not you have the correct answer. Instead, Deloitte uses case interviews to assess six different qualities:

  • Problem solving : Can you decompose a problem into smaller, more manageable questions?
  • Analytical ability : Can you draw the right insights from data and information?
  • Strategic thinking : Do you have a sharp business acumen and practical business judgment?
  • Logical thinking : Are you structured, organized, and rational in the way that you think?
  • Creativity : Can you generate interesting or unique ideas and solutions?
  • Professional demeanor : Are you calm, confident, and articulate?

Our step-by-step guide to case interviews is presented in the video below. We highly recommend watching that video in its entirety. 

On Deloitte's case interview website , they recommend taking five   steps to solve a case interview:

1. Understand the issue and ask clarifying questions

The most important part of the case interview is to make sure you understand the business issue and the objective of the case. The quickest way to fail a case interview is to answer or address the wrong business problem. 

Therefore, if either the business issue or objective of the case is unclear, make sure to ask clarifying questions.

2. Identify the underlying assumptions

Next, you’ll need to decompose the overall business problem into smaller, more manageable issues. Identify what would need to be true in order for you to recommend a particular course of action.

To do this, it will be helpful to put together a framework, which is a tool that helps you organize your ideas and thoughts into different categories. For a complete guide on how to create tailored and unique frameworks for each case, check out our article on case interview frameworks .

3. Summarize specific issues and findings

Afterwards, you’ll begin investigating different issues or areas of your framework. After investigating each one, it is important that you summarize the key takeaways or insights that you uncovered.

Connect these findings back to the overall business problem and explain how your findings impact your potential recommendation.

4. State your recommendations

Once you have gathered enough evidence and support for your recommendation, you will need to present your recommendation in a clear and concise way.

Start by giving a firm recommendation. Then, provide the three major reasons that support your recommendation. This should summarize most of the important findings from the case.

5. Outline next steps and the expected results or impact

After delivering a recommendation, you should propose potential next steps that you would take if you had more time or data. What would you need to know to further strengthen your recommendation or make you more confident in your answer?

You can also talk about the expected results or impact of your recommendation. This may also have implications on potential next steps, such as analyzing the risks or quantifying the financial benefits. 

The Different Types of Deloitte Case Interviews

There are three different types of Deloitte case interviews, one type for each of Deloitte's consulting groups:  

  • Strategy & Operations : primarily focused on corporate strategy, supply-chain improvement, business model transformation, and process improvements. The work that this group does is most similar to the work that McKinsey, BCG, and Bain do
  • Business Technology : primarily focused on digital strategy, delivery of information technology programs, and building tech-based solutions for clients
  • Human Capital : primarily focused on organization transformation, change management, corporate learning and development, and diversity and inclusion

The type of case that you get depends on what group you are interviewing with. 

For example, If you are interviewing with the Strategy & Operations group, you’ll get a strategy or operations case . You may be asked to determine whether to enter a new market, launch a new product, or make an acquisition.

If you are interviewing with the Technology group, you’ll get a technology or IT case. You may be asked to determine whether to roll out a new IT system, how to assess different technologies, or how to best coordinate an IT transformation.

If you are interviewing with the Human Capital group, you may be asked to determine the optimal organization structure, how to better incentivize employees to perform better, or how to save payroll costs.

Examples of Deloitte Case Interviews

Below are practice cases created by Deloitte. We recommend working through these so that you know exactly what to expect in your Deloitte case interview.

For undergraduates:

  • Engagement Strategy: Federal Agency V (strategy case)
  • Recreation Unlimited (strategy case)
  • Strategic Vision: Federal Benefits Provider (strategy case)
  • MedX: The Smart Pill Bottle (business technology case)
  • Architecture Strategy: Federal Finance Agency (business technology case)

For advanced degree students:

  • Finance strategy: Federal Health Agency (strategy case)
  • Talent Management: Federal Civil Cargo Protection Bureau (strategy case)

For more practice, check out our article on 23 MBA consulting casebooks with 700+ free practice cases .

  Deloitte Case Interview Tips

Below are eight of Deloitte's case interview tips to help you improve your case interview performance.

Tip #1: Take notes

While the interviewer is providing you with the case background information, take notes on the most important pieces of information. Pay particularly close attention to the context, company, and case objective.

Tip #2: Make sure you understand the case question

Answering or addressing the wrong business problem is the quickest way to fail a case interview. The most important thing is understanding what the business issue is and what overall question you’ll be expected to answer at the end of the case. 

Tip #3: Ask questions

Do not be afraid to ask questions. You will not be penalized for asking questions that are important and relevant to the case. 

Great questions to ask include asking for the definition of an unfamiliar term, asking questions that clarify the objective of the issue, and asking questions to strengthen your understanding of the context or company.

Tip #4: After you develop a framework, develop an initial hypothesis

A hypothesis is an educated guess on the answer based on the data and information that you have so far. It helps guide your analysis and keeps you on the right track.

After developing a framework, try to develop a hypothesis to help you decide what area of your framework you should explore first.

Tip #5: Take time to structure your thoughts

When asked a question in a case interview, don’t always start answering immediately. Instead, take the time to process the question and develop an organized and structured way to answer it. It is acceptable to ask the interview for a brief moment to collect your thoughts.

Your answer will likely be much stronger if you give yourself time to think. 

Tip #6: Present a clear, logical story for your recommendation

Remember that consultants need to convince clients to follow their proposed recommendations. Being articulate and persuasive are necessary skills for management consultants .

When you deliver your recommendation, try to make it a coherent story. This will make your recommendation easier to follow and more compelling.

Tip #7: Walk the interviewer through your thinking and explain assumptions

You do not get any points for the ideas and thinking that you do not communicate. Therefore, you should make every effort to talk through your thoughts out loud.

Walk the interviewer through what you are thinking. Explain why you have made particular decisions. State your assumptions. This makes it easier for the interviewer to provide feedback or hints to help you out.

Tip #8: Engage the interviewer in a business conversation

Remember that a case interview is a collaborative exercise. You should not be dismissing the feedback and suggestions that the interviewer provides you. They may be trying to help steer the case in the right direction or provide you with hints when you get stuck.

Treat the interviewer as your teammate and turn the case interview into a business conversation.

How to Prepare for Deloitte Case Interviews

There are seven steps to preparing for Deloitte case interviews.

1. Understand what a case interview is

The first step in preparing for Deloitte case interviews is to understand exactly what case interviews are.

When you are familiar with what case interviews are, it is important to know what a great Deloitte case interview performance looks like.

Knowing what a great Deloitte case interview performance looks like will facilitate how quickly you learn case interview strategies in the next step.

Before continuing onto the next step, you should be familiar with:

  • The overall objective of a case interview
  • The structure and flow of a case interview
  • The types of questions you could get asked
  • What a great case interview performance looks like

2. Learn the right strategies

Now that you have sufficient background knowledge, the next step in preparing for Deloitte case interviews is to learn the right strategies to build good case interview habits.

It is much more effective to learn the right case strategies the first time than to learn poor strategies and try to correct them later.

The quickest, most efficient way to learn these strategies is to go through our Comprehensive Case Interview Course .

If you prefer reading case interview prep books instead, the three I recommend are:

  • The Ultimate Case Interview Workbook
  • Case Interview Secrets

Hacking the Case Interview provides strategies on exactly what to do and what to say in every step of the case interview. It is a concise and straight to the point guide. I recommend this book as the first book to read for beginners.

Case Interview Secrets teaches core concepts such as the issue tree , drill-down analysis, and a hypothesis driven approach. It illustrates these concepts through stories and anecdotes. If you have read Hacking the Case Interview, I recommend also reading this book to get perspectives from a second author. Check out our full review of Case Interview Secrets .

Case in Point provides a ton of specific and complex frameworks. However, you likely won’t be using many of these in an actual case interview because many of them are overly complex and specific. If you have time, it may be useful to skim through this book. Check out our full review of Case in Point .

At the bare minimum, read either the first or second book. If you have the time, read the first two books so that you can get strategies from two different authors.

Make sure to spend sufficient time learning the right strategies before starting to practice cases. It is ineffective to practice cases if you have no idea what strategies to practice and refine.

Before moving onto the next step, you should at least have strategies for the following parts of a case interview:

  • Developing unique and tailored frameworks
  • Solving quantitative problems
  • Answering qualitative questions
  • Delivering a recommendation

3. Practice 3-5 cases by yourself

Once you have learned the right strategies, the next step in Deloitte case interview prep is to practice.

When practicing case interviews, it is usually better to practice with a case interview partner than to practice by yourself . Casing with a partner better simulates the real case interview experience.

However, when you are just starting to practice, I recommend doing the first 3 – 5 cases by yourself.

There are three reasons for this:

  • You can get the hang of the case interview structure and format much more quickly working by yourself rather than having to wait to schedule a time with a partner
  • There are many aspects of case interviews that you can practice without a partner, such as structuring a framework and solving quantitative problems. You can get much more practice working through these parts by yourself
  • You may have difficulty finding a case interview partner if you are a complete beginner. Without having done any cases, you likely won’t know how to properly give a case or provide good feedback

4. Practice 5-10 cases with a partner

The next step in preparing for Deloitte case interviews is to case with a partner.

Casing with a partner is the best way to simulate a real case interview. There are many aspects of case interviews that you won’t be able to improve on unless you practice live with a partner.

When practicing cases with a partner, ensure you are spending enough time after cases to deliver feedback.

For a case that takes around 30 – 40 minutes, spend at least 15 – 20 minutes for feedback. Much of your learning and improvement will come from these feedback sessions.

Do not move onto the next step until you have done at least 5 – 10 cases and are beginning to feel comfortable with case interviews.

5. Practice with a former or current consultant

At this point, I highly recommend asking former or current consultants to give you a practice case. This will significantly help you prepare for case interviews.

Doing a mock case with a former or current consultant is highly advantageous because they know exactly how to run cases and give feedback. You’ll receive incredibly helpful feedback that your previous case partners likely missed.

If you feel that you are plateauing with your case partner, that is a sign you should do a mock case interview with a former or current consultant.

You can find former or current consultants among:

  • People you met during the consulting recruiting process
  • Your broader LinkedIn network

I would not ask a consultant that is involved with the consulting recruiting process for a case too prematurely. Although these practice cases are not evaluative, some firms will actually make note of how well you perform during the practice case.

At this point, you will have accumulated a long list of improvement areas from all of the different people you have cased with.

6. Work on your improvement areas

In this step of preparing for Deloitte case interviews, you will work on strengthening and fine-tuning your improvement areas. Examples of common improvement areas include:

  • Creating a more complete and mutually exclusive framework
  • Performing math calculations quicker or more smoothly
  • Providing more structure to your qualitative answers
  • Leading the case more proactively
  • Delivering a more succinct recommendation

Try to focus on improving one thing at a time. This is much more effective than trying to improve everything at once.

For some areas, such as math, it will be better to work independently. For other areas, such as learning to proactively lead the case, it will be better to work with a case partner.

If you are looking for more cases, look at the resources listed in step four. If you are looking for specific drills or practice problems for a particular part of a case interview, check out The Ultimate Case Interview Workbook .

Do not move onto the next step until you have finished working on all of your improvement areas.

7. Stay sharp

If you have progressed this far, congratulations! You have almost finished preparing for Deloitte case interviews.

Once you feel that you have no more improvement areas to work on, the key is to not burn yourself out by doing too many unnecessary cases.

While each case that you do makes you slightly better, there is a point when doing too many cases can create case fatigue right before your interview. Case fatigue can negatively impact your interview performance.

On the other hand, you also don’t want to go weeks without having done a case. You may end up forgetting strategies or become rusty and slow.

Once you have achieved case mastery, I recommend doing no more than 2 cases per week in the weeks leading up to your interview. This ensures that you remain sharp for case interviews, but don’t have case fatigue.

How to Solve the Deloitte Group Case Interview

Deloitte is one of the few consulting firms that uses group case interviews in their final round of interviews. They conduct group case interviews because Deloitte’s work culture has a huge emphasis on teamwork and culture fit.

Here’s what to expect:

  • You’ll be put into a group with 3 to 5 other candidates
  • The interviewer will hand out case materials
  • You’ll be given 10 minutes to review the case materials and prepare
  • The group will have a discussion for 20 minutes
  • During this discussion, interviewers will be observing candidates and will not interfere
  • Afterwards, the interviewer will ask the group specific questions for another 20 minutes

Group case interviews can be challenging to prepare for because it is difficult to replicate the exact conditions to practice them. However, if you prepare for case interviews well, you will be in a great position to succeed in group case interviews.

Your goal in a group case interview is to add value to the group. There are six different ways that you can add value:

  • Lead or facilitate the discussion : You can propose what topics to discuss, the order they should be discussed in, and how much time should be allocated towards each topic. If the group gets off track, you can bring the group’s focus back together.
  • Expand upon other people’s ideas : If a group member suggests a great idea or raises a good point, build upon it and make it even better.
  • Synthesize information : You can summarize information that other people have said and reconcile different viewpoints and ideas together.
  • Keep track of time : You can volunteer to keep track of time and make sure that the group is on track.
  • Play devil’s advocate : You can help your group develop strong ideas by testing the team’s thinking by considering potential risks or downsides of their ideas.
  • Take notes:  You can keep track of what other people are saying so that you can recall what has been discussed if any group members have questions.

Follow these five tips to shine during your Deloitte group case interview.

Tip #1: Treat your group members as teammates, not competition

The group case interview is not an exercise in which you are competing with others. Interviewers are trying to assess whether you would be a great teammate. Multiple people or even all people in your group can receive job offers.

Therefore, focus on adding value to the group rather than making yourself look better than your teammates.

Tip #2: Don’t speak too much, but don’t speak too little

If you speak too much, this may be seen as being too aggressive or controlling. If you speak too little, you may come off as shy or timid.

If you were to rank all of the members in your group by how much each person spoke, you would want to be roughly in the middle. This would be the perfect balance of speaking and listening.

Tip #3: Don’t interrupt or talk over your group members

Interrupting others when they are speaking is rude and disrespectful. You do not want to be inconsiderate or a jerk. Be nice and respectful to your group members.

Tip #4: Involve other people

If you observe that someone has not spoken much, ask them for their thoughts or opinions. If you notice that someone has been cut off when they were speaking, ask them to finish their thoughts after the person interrupting them has finished what they have to say.

These are easy ways to show interviewers that you are a considerate and helpful teammate.

Tip #5: Speak only if you are adding value to the group

Just because you are speaking a lot during the group case interview does not mean that you are doing well. Interviewers are not assessing you purely on the quantity of what you say. They care more about the quality.

Great teammates know when to speak and when to listen. Therefore, you should speak only if you are adding some kind of value to the group. Interviewers can tell when people are speaking for the sake of getting air time.

For a full guide on group case interviews, check out our consulting group case interview step-by-step guide .

Deloitte Behavioral and Fit Interview Questions

In addition to case interviews, you will likely be asked a few behavioral or fit interview questions. There are ten questions that are most commonly asked.

1.  Why Deloitte?

How to answer: Provide your three biggest reasons why you’re interested in working at Deloitte. You could mention that you loved the people that you have met from Deloitte so far. You can talk about Deloitte’s massive global presence, their expertise in nearly any industry or function, or their professional development opportunities.

2. Why consulting?

How to answer: Again, provide three reasons for why you’re interested in consulting. You could mention the fast career progression opportunities, the learning opportunities to develop soft and hard skills, or the level of impact that you can make right away in consulting.

3. Walk me through your resume.

How to answer: Provide a concise summary of your work experience, starting with the most recent. Focus on emphasizing your most impressive and unique accomplishments. At the end, tie your experiences to why you are interested in consulting and why you would be a great fit for Deloitte.

4. What accomplishment are you most proud of? 

How to answer: Choose your most impressive, unique, or memorable accomplishment. Structure your answer by providing information on the situation, the task, the actions you took, and the results of your work. Explain why the accomplishment is so meaningful to you and what qualities that reveals about you as a person.

5. Tell me about something that is not on your resume.

How to answer: This is a great opportunity to highlight an accomplishment that is not related to your professional work experience. Perhaps there is a non-profit that you volunteer at, a side project or business that you work on, or a hobby that you have won awards or recognition for. Select an accomplishment that is impressive and interesting.

6. Tell me about a time when you had to lead a team.

How to answer: If possible, choose a time when you directly managed a person or a team. For this question and the following similar questions, make sure that you structure your answer. Provide information on the situation, the task, the actions you took, and the results of your work. This is known as the STAR method and is the most common way of answering behavioral or fit interview questions. 

7. Describe a time when you faced conflict or disagreement.

How to answer: When answering this question, focus on emphasizing the steps you took to resolve the conflict or disagreement. Speak about the interpersonal skills you had to use in order to mediate the situation. Interviewers want to know that you can handle conflict in a constructive way.

8. Give an example of a time when you successfully persuaded someone.

How to answer: Choose a time when you were able to change someone’s mind who originally disagreed with you. Focus on emphasizing the steps that you took to persuade that person and what impact this had on the organization. Interviewers want to know that you are a great communicator and have strong people skills.

9. Tell me about a time when you failed.

How to answer: Choose a time when you failed to meet a deadline or did not meet expectations. You do not want to pick a failure that is too big or embarrassing. Focus on emphasizing what you learned from the experience and how you used that experience to deliver even better results in the next opportunity that you got. Interviewers want to see that you strive to learn from your past failures and are always working to get better.

10. Are there any questions that you have for me?

How to answer: This is a fantastic opportunity to get to know the interviewer on a more personal level. Ask them questions about their experience in consulting. Ask what their favorite case was or what they are looking to do next in their career. The more you can get the interviewer talking about themself, the more likely they will be to have a positive impression of you. People love talking about themselves, so make sure to listen attentively and ask follow-up questions.

For a step-by-step guide on how to best answer all of these questions and more, check out our complete guide on consulting behavioral interview questions .

Recommended Deloitte Case Interview Resources

To prepare for Deloitte case interviews, you can use a variety of different case interview prep books, online courses, and coaching. We'll cover each of these different categories of resources in more detail.

Deloitte Case Interview Prep Books

Case interview prep books are great resources to use because they are fairly inexpensive, only costing $20 to $30. They contain a tremendous amount of information that you can read, digest, and re-read at your own pace.

Based on our comprehensive review of the 12 popular case interview prep books , we ranked nearly all of the case prep books in the market.

The three case interview prep books we recommend using are:  

  • Hacking the Case Interview : In this book, learn exactly what to do and what to say in every step of the case interview. This is the perfect book for beginners that are looking to learn the basics of case interviews quickly.
  • The Ultimate Case Interview Workbook : In this book, hone your case interview skills through 65+ problems tailored towards each type of question asked in case interviews and 15 full-length practice cases. This book is great for intermediates looking to get quality practice.
  • Case Interview Secrets : This book provides great explanations of essential case interview concepts and fundamentals. The stories and anecdotes that the author provides are entertaining and help paint a clear picture of what to expect in a case interview, what interviewers are looking for, and how to solve a case interview.

Deloitte Case Interview Courses

Case interview courses are more expensive to use than case interview prep books, but offer more efficient and effective learning. You’ll learn much more quickly from watching someone teach you the material, provide examples, and then walk through practice problems than from reading a book by yourself.

Courses typically cost anywhere between $200 to $400.

If you are looking for a single resource to learn the best Deloitte case interview strategies in the most efficient way possible, enroll in our comprehensive case interview course .

Through 70+ concise video lessons and 20 full-length practice cases based on real interviews from top-tier consulting firms, you’ll learn step-by-step how to crush your Deloitte case interview.

We’ve had students pass their Deloitte first round interview with just a week of preparation, but know that your success depends on the amount of effort you put in and your starting capabilities.

Deloitte Case Interview Coaching

With case interview coaching, you’ll pay anywhere between $100 to $300 for a 40- to 60-minute mock case interview session with a case coach. Typically, case coaches are former consultants or interviewers that have worked at top-tier consulting firms.

Although very expensive, case interview coaching can provide you with high quality feedback that can significantly improve your case interview performance. By working with a case coach, you will be practicing high quality cases with an expert. You’ll get detailed feedback that ordinary case interview partners are not able to provide.

Know that you do not need to purchase case interview coaching to receive a consulting job offer. The vast majority of candidates that receive offers from top firms did not purchase case interview coaching. By purchasing case interview coaching, you are essentially purchasing convenience and learning efficiency.

Case interview coaching is best for those that have already learned as much as they can about case interviews on their own and feel that they have reached a plateau in their learning. For case interview beginners and intermediates, it may be a better use of their money to first purchase a case interview course or case interview prep book before purchasing expensive coaching sessions.

If you do decide to eventually use a case interview coach, consider using our case coaching service .

There is a wide range of quality among coaches, so ensure that you are working with someone that is invested in your development and success. If possible, ask for reviews from previous candidates that your coach has worked with.

Summary of the Best Deloitte Case Interview Resources

To prepare for Deloitte case interviews as well as case interviews from other consulting firms, we recommend the following resources:

  • Comprehensive Case Interview Course (our #1 recommendation): The only resource you need. Whether you have no business background, rusty math skills, or are short on time, this step-by-step course will transform you into a top 1% caser that lands multiple consulting offers.
  • Hacking the Case Interview Book   (available on Amazon): Perfect for beginners that are short on time. Transform yourself from a stressed-out case interview newbie to a confident intermediate in under a week. Some readers finish this book in a day and can already tackle tough cases.
  • The Ultimate Case Interview Workbook (available on Amazon): Perfect for intermediates struggling with frameworks, case math, or generating business insights. No need to find a case partner – these drills, practice problems, and full-length cases can all be done by yourself.
  • Case Interview Coaching : Personalized, one-on-one coaching with former consulting interviewers
  • Behavioral & Fit Interview Course : Be prepared for 98% of behavioral and fit questions in just a few hours. We'll teach you exactly how to draft answers that will impress your interviewer
  • Resume Review & Editing : Transform your resume into one that will get you multiple interviews

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How to Prepare for Deloitte Management Consulting Case Interviews?

Looking to ace your Deloitte management consulting case interview? Our comprehensive guide covers everything you need to know to prepare for this challenging process, including tips on case study analysis, problem-solving techniques, and effective communication strategies.

Posted August 17, 2023

deloitte online case study

Table of Contents

Deloitte is one of the world's leading management consulting firms, known for its excellence in advising global businesses and organizations. If you're aspiring to become a Deloitte consultant, you'll need to prepare thoroughly to ace your interview, which will include management consulting case questions.In this article, we'll take a deep dive into the Deloitte management consulting case interview, including the structure, essential tips for acing it, what to expect, how to research and prepare, key skills you'll need to excel, best practices for answering questions, sample questions and scenarios, common mistakes to avoid, tips on staying calm and confident, how to follow up after your interview, insights from former Deloitte consultants, and resources and tools to help you prepare.

Understanding the Deloitte management consulting case interview structure

The Deloitte case interview usually lasts for about an hour and has two parts. The first part typically includes questions about your resume, your background, your interests, and your experiences. The second part of the interview includes case questions, which are designed to test your problem-solving skills, analytical abilities, and communication skills.The case typically presents a business problem that requires a solution, and you'll be expected to come up with a strategic plan to solve it. The interviewer will assess your ability to gather and analyze information, develop a hypothesis, identify critical issues, and communicate your ideas effectively. You may need to use math, charts, and visuals to support your analysis and recommendations.

In addition to the case questions, Deloitte may also include behavioral questions in the interview. These questions are designed to assess your personality, work style, and ability to work in a team. You may be asked to describe a time when you faced a difficult situation at work and how you handled it, or to give an example of a time when you had to work with a difficult team member.It's important to prepare for the Deloitte case interview by practicing with sample cases and behavioral questions. You should also research the company and its culture, as well as the industry and market trends. This will help you to demonstrate your knowledge and understanding of the business world, and to show that you are a good fit for Deloitte's consulting team.

Essential tips for acing your Deloitte case interview

To ace your Deloitte case interview, follow these essential tips:

  • Practice, practice, practice: Practice with as many case questions as possible, read case studies, and engage in mock interviews with friends, family, or advisors.
  • Be clear and concise: Use clear and concise language, avoid jargon, and explain your ideas in a structured and logical way.
  • Be creative: Think outside the box and develop innovative solutions that differentiate you from others.
  • Be curious: Ask insightful and relevant questions to clarify the problem, gather more information, and show your interest.
  • Be confident: Believe in your abilities, speak clearly and confidently, and maintain eye contact.

Aside from the above tips, it is also important to research and understand the company's values, culture, and recent projects. This will help you tailor your solutions to fit the company's goals and objectives.

Furthermore, it is crucial to listen carefully to the interviewer's feedback and adjust your approach accordingly. This shows that you are receptive to feedback and can adapt to different situations.

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What to expect during a Deloitte management consulting case interview

During your Deloitte case interview, you can expect to encounter scenarios such as:

  • A company facing declining revenue or declining market share, and you're asked to identify the root cause and recommend ways to improve the situation.
  • A new market opportunity emerging and you're asked to develop a market entry strategy.
  • An operational challenge arising, such as a supply chain disruption or a product quality issue, and you're asked to diagnose the problem and propose solutions.
  • A merger or acquisition taking place, and you're asked to assess its financial and strategic implications, and suggest recommendations.

Additionally, during the Deloitte case interview, you may also be asked to analyze a company's financial statements and identify areas for improvement or growth. You may also be presented with a hypothetical scenario where a client is considering a major business decision, and you're asked to provide a recommendation based on the available information.

How to research and prepare for a Deloitte case interview

To prepare for your Deloitte case interview, you need to:

  • Research the company: Understand Deloitte's business model, its services, its clients, its culture, and its values.
  • Research the industry: Research and analyze the industry trends, the competitive landscape, the opportunities, and the challenges.
  • Build your knowledge: Read business books, attend business conferences, and engage in case discussions with professionals to build your business acumen.
  • Practice with case questions: Solve practice cases, read case studies, and engage in mock interviews with experts.

Additionally, it is important to understand the different types of case interviews that Deloitte may conduct. These can include market sizing cases, profitability cases, and business strategy cases. It is important to practice and prepare for each type of case to ensure you are fully prepared for any scenario. It may also be helpful to seek guidance from current or former Deloitte employees to gain insight into their interview experiences and tips for success.

Key skills required to excel in a Deloitte management consulting case interview

To excel in your Deloitte case interview, you'll need to demonstrate the following key skills:

  • Problem-solving: Demonstrate your ability to solve complex business problems using data, logic, and creative thinking.
  • Analytical skills: Demonstrate your ability to analyze data, identify insights, and develop hypotheses.
  • Communication skills: Demonstrate your ability to communicate your ideas in a clear, concise, and structured way, using visuals and math where appropriate.
  • Leadership skills: Demonstrate your ability to lead and inspire others, to work in a team, and to influence stakeholders.

Additionally, it is important to showcase your adaptability and flexibility in the face of changing circumstances. Deloitte is known for its fast-paced and dynamic work environment, and being able to adjust to new situations quickly is a valuable skill.

Another key skill to demonstrate is your attention to detail. In consulting, even the smallest mistake can have significant consequences, so it is important to show that you have a meticulous approach to your work and can catch errors before they become bigger problems.

Best practices for answering Deloitte case interview questions

To answer your Deloitte case interview questions, follow these best practices:

  • Clarify the problem: Understand the problem statement, ask relevant questions to clarify any ambiguities, and define the scope of your analysis.
  • Develop a structure: Develop a logical and structured approach to analyze the problem, outlining your analysis into an issue tree.
  • Collect data: Gather relevant data, be it quantitative or qualitative, to support your analysis and hypothesis.
  • Analyze data: Analyze the collected data, identify trends and patterns, and use any data points that support your hypothesis in your analysis.
  • Develop a hypothesis: Develop a hypothesis that is rooted in data-driven analysis and is tailored to address the problem you clarified earlier.
  • Draw conclusions: Use your analysis to draw insightful conclusions that are relevant to the problem statement.
  • Recommend solutions: Develop actionable and creative recommendations that address the root cause of the problem and are aligned with the constraints of the case.

Sample questions and scenarios you might encounter during a Deloitte case interview

Here are some examples of questions you might encounter during your Deloitte case interview:

  • Why Deloitte?
  • How would you advise a Fortune 500 company on its marketing strategy for a new product launch?
  • If you were the CEO of a retail pharmacy chain, what would you do to improve the profitability of your operations?
  • How would you structure a feasibility study to determine whether a leading e-commerce company should enter the luxury fashion market?
  • If a manufacturing company is experiencing declining sales, what are the key questions you would ask to identify the root cause?

Common mistakes to avoid during a Deloitte management consulting case interview

To avoid common mistakes during your Deloitte case interview, avoid:

  • Jumping to conclusions without analyzing the data thoroughly.
  • Being too rigid in your analysis and not adjusting your approach when needed.
  • Not clearly articulating your thought process or hypothesis.
  • Being overly confident or aggressive in your communication style.
  • Not asking relevant questions to clarify the problem or gather more information.
  • Being too focused on finding the "right" answer instead of demonstrating your problem-solving skills and reasoning.

Tips on how to stay calm and confident during your Deloitte case interview

To stay calm and confident during your Deloitte case interview, you can:

  • Practice deep breathing or visualization exercises to reduce anxiety and stress.
  • Remind yourself that you've prepared extensively and are ready for this challenge.
  • Use positive affirmations to boost your confidence, such as "I am a creative problem-solver" or "I can communicate my ideas effectively."
  • Focus on the process, not the outcome, and enjoy the challenge of solving a complex problem.
  • Use humor or storytelling to break the tension, engage the interviewer and demonstrate your personality.

How to follow up after your Deloitte management consulting case interview

To follow up after your Deloitte case interview, you should:

  • Send a thank-you note to the interviewer, expressing gratitude for the opportunity and reiterating your interest in the position.
  • Reaffirm your strengths and skills in the thank-you note, highlighting any relevant experiences that you didn't mention in the interview.
  • Ask for feedback on your interview performance, and use that feedback to improve your future performance.
  • Keep in touch with the interviewer or the Deloitte recruiter, and demonstrate your ongoing interest in the firm and its culture.

Insights from former Deloitte consultants on how they prepared for their interviews

Here are some insights from former Deloitte consultants on how they prepared for their interviews:

  • Spend time researching the latest trends in the industry, and get comfortable with market analyses and other types of data.
  • Practice interviewing with other consultants or former interviewees, and ask for constructive feedback about your approach and delivery.
  • Brush up on your technical skills in math and statistics, as you may be required to apply them in your analysis.
  • Use frameworks to organize your problem-solving approach and make it easy for the interviewer to follow your logic.
  • Stay relaxed and confident, and don't be afraid to admit when you don't know something.

Resources and tools to help you prepare for your Deloitte management consulting case interview

To help you prepare for your Deloitte management consulting case interview, here are some useful resources and tools:

How to Answer the "Why Deloitte?" Interview Question

  • The Deloitte Case Interview Prep Guide
  • The Deloitte Consulting Online Practice Tool
  • The Vault Guide to Deloitte Consulting
  • The McKinsey Case Interview Prep Guide (McKinsey is a competitor to Deloitte in the consulting industry)
  • The Case Interview University (an online platform that offers coaching and practice questions for case interviews)
  • The Case in Point book by Marc Cosentino (a classic in the industry that offers a comprehensive guide to case interviews)

With these tips, strategies, and resources, you can confidently prepare for your Deloitte management consulting case interview and maximize your chances of success. Good luck!

For expert tips on how to prepare for interviews at other top-tier consulting firms, check out these resources:

  • How to prepare for Accenture management consulting case interviews
  • How to prepare for PwC management consulting case interviews?
  • How to prepare for EY management consulting case interviews?
  • How to prepare for Boston Consulting Group management consulting case interviews?

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Deloitte Online Assessment: What It Is & How To Pass [2024]

  • Last Updated May, 2024

Like many management consulting firms, Deloitte Consulting has added an online assessment to its application process. It’s important to be prepared for this test as you won’t make it to the one-on-one interviews unless you pass.

But don’t worry, we’re here to help!

In this article, we’ll discuss:

  • What the Deloitte online assessment looks like & the skills it assesses
  • Examples of questions on the online assessment
  • Resources you can use to practice your math & reasoning skills
  • Tips to help you pass the Deloitte online assessment
  • What you can expect in the recruiting process after you pass

Let’s get started!

The Deloitte Online Assessment: What It Looks Like & Skills Assessed

The Deloitte online assessment is the second stage in the Deloitte recruitment process after the online application. If you’re selected to move on, you’ll receive an invitation to the Deloitte Immersive Online Assessment.

The Deloitte online assessment gives you a flavor for the type of situations you’ll find yourself in during a typical workday as a new analyst. The overall theme for the online assessment is technology, innovation, and the digital world.

There are 4 types of tests in the Deloitte online assessment including: 

  • Situational strengths
  • Verbal reasoning
  • Numerical reasoning
  • Game-based assessments (depending on your role)

In the Deloitte online tests, you will be provided information in the forms of emails, recorded messages, or videos and you will need to use that information to answer questions. The answers could be in the form of multiple choice answers, ranked choices, or free text. 

The Deloitte test differs from other tests because candidates will be provided multiple datasets and need to determine which ones are relevant to answer each question. Typically, online assessments provide one passage at a time with a series of related questions.

Nail the case & fit interview with strategies from former MBB Interviewers that have helped 89.6% of our clients pass the case interview.

Situational Strengths

Situational judgment questions evaluate how you would respond to various workplace situations. In the Deloitte online assessment, you will likely be presented with scenarios that relate to technology, digital work, and innovation.

The scenarios may be in written or video format. You will be provided 4 options for how to respond. You may be asked to select the “best option,” “worst option,” or both options. 

These questions test your situational judgment and, while there’s no “wrong” answer, it’s important to consider Deloitte’s purpose and values when making your decisions to ensure your answers are aligned with how Deloitte does business.

Deloitte’s values include: 

  • Lead the way: We are not only leading the profession, but also reinventing it for the future. We are also committed to creating opportunity and leading the way to a more sustainable world.
  • Serve with integrity: By acting ethically and with integrity, we have earned the trust of clients, regulators, and the public. Upholding that trust is our single most important responsibility.
  • Take care of each other: We look out for one another and prioritize respect, fairness, development, and well-being.
  • Foster inclusion: We are at our best when we foster an inclusive culture and embrace diversity in all forms. We know this attracts top talent, enables innovation, and helps deliver well-rounded client solutions.
  • Collaborate for measurable impact: We approach our work with a collaborative mindset, teaming across businesses, geographies, and skills to deliver tangible, measurable, attributable impact.

There may be some tricky scenarios where there may be more than one really solid answer. Be sure to use common sense. While some potential answers might be nice in theory, they may not be feasible in real life. Balance optimal answers with feasibility.

Sample Situational Judgment Questions

Sample Question 1:

You’re working with a teammate who is analyzing data on a different client business unit than you. You find the data they’ve received would lead the team to take the opposite course of action from the data you’re analyzing. What should you do?

Your options are: 

A. Complete your own work and wait for your manager to point out the discrepancy.  B. Work with your teammate to understand what’s driving the inconsistent data.  C. Recheck your work and your data to make sure it’s correct, then touch base with your teammate.  D. Ask your manager to resolve the differences in the two analyses.

The option that exemplifies Deloitte’s values is Option B, which involves leading and collaborating. The worst option is to ignore the problem and wait for your manager to notice (Option A).

Sample Question 2:

You’re part of a team on a new project and you have to assign roles to members of the team. One member of the team is meant to make a presentation to the client’s senior manager but your supervisor has requested her help on another urgent task.

What would you do?

Rank the following options for responding to this scenario in order of the most likely (1) to least likely (5).

  • I would confidently replace my colleague and give the presentation.
  • I would ask my colleague to share her notes then deliver the presentation.
  • I would ask my colleague to see if the other task can be postponed.
  • I would ask her to reschedule the presentation for another day, it’s important that she delivers it.
  • I would not do anything as it’s her duty to manage her time and resolve the issue herself.

How do you ace this question?

Check in with Deloitte Consulting’s core values. One of Deloitte’s core values is Take care of each other . The last option means leaving your colleague to struggle by herself which would be counter to this core value and should be ranked least likely (5).

Another core value is collaborate for measurable impact . If your colleague is the best person to deliver the presentation, that should be the priority. Remember that urgent tasks are not necessarily important.

If you do decide to deliver the presentation yourself, make sure to use any background notes your colleague has prepared so you can do the best job possible for the client.

Based on this, here’s our sample answer:

  • (4) I would confidently replace my colleague and give the presentation.
  • (3) I would ask my colleague to share her notes then deliver the presentation.
  • (1) I would ask my colleague to see if the other task can be postponed.
  • (2) I would ask her to reschedule the presentation for another day, it’s important that she delivers it.
  • (5) I would not do anything as it’s her duty to manage her time and resolve the issue herself.

Verbal Reasoning Test

The verbal reasoning test will assess your ability to read and interpret information. The test includes a series of passages followed by statements. You will need to determine if the statement is True, False, or you Cannot Say.

Be sure to base your answers only on information provided and exclude any outside factors or opinions you may have.

Here’s an example of a verbal reasoning question:

The correct answer is “Cannot Say.” Though online groceries shopping is expected to decline, some individual supermarkets may experience an increase. You do not have enough information to form a conclusion.

Numerical Reasoning Test

The numerical reasoning section will include about 21 questions that are based on charts, tables, graphs. The math in this section will be fairly straightforward, but you may feel pressure due to time constraints. Read each chart and question carefully, and then crunch those numbers. 

Here’s a simple numerical reasoning question example using data about unemployment rates, presented in a bar graph. 

Using the above data, calculate the average % of unemployment across all 3 London regions. Select the correct answer from the 5 options below.

How to solve this question

First, identify the % unemployment in the 3 London regions:

  • Greater London – 8.2%
  • Outer London – 7.9%
  • Inner London – 8.6%

Add these 3 numbers together (8.2% + 7.9% + 8.6 = 24.7%). Divide this total by 3 to get the average for the 3 London regions – (24.7÷3 = 8.233%). Choose the correct answer from the options given.

Note: A weighted average using the different populations of the 3 sections of London would be a better solution if you have access to this data.

Deloitte Game Assessments

You may be asked to take a game-based assessment. Game-based assessments can be fun but also unnerving. You can ace them if you know how the game is evaluating you. 

Game-based assessments are really common these days and used to test specific characteristics such as: 

  • Risk-taking: how far do you push to win each game? 
  • Prioritization/organizational skills: do you prioritize the right tasks within a challenge? 
  • Time Management: can you complete the challenge in time?
  • Vigilance: how easily do you give up when something is hard

If your recruiter has mentioned you need take a game-based assessment but hasn’t provided a lot of details, it’s okay to ask for information such as how long it should take, what type of computer system you need, and how many games you will be asked to play.

Free Resources You Can Use to Practice for Online Assessments

There are a number of free resources you can use to practice situational judgment questions. Practice Aptitude Tests has free sample questions .

There are also free brain training apps such as Elevate you can use to practice numerical reasoning.

7 Top Tips to Help You Pass the Deloitte Online Assessment

1. practice..

Using the free resources above will give you the confidence to tackle the math and reasoning questions that are part of the Deloitte online assessment.

2. Do your research.

While there’s no “right answer” to the situational judgment part of the test, it’s useful to know the characteristics of successful consultants at Deloitte. Along with the company values and business judgment, this information will help you choose if you’re stuck between answers.

3. Pick your best time.

We all know when we’re most alert. If you’re an early bird, schedule the assessment in the morning. If you think better in the afternoons, take the test then.

4. Prepare your environment.

Before you take the test, make sure your environment is free from distractions and you’ve got everything you need. Make sure your tech is fully charged and working well.

5. Read the instructions .

The assessment is not usually complicated but, under pressure, you can make silly mistakes. Study the information sources and make sure you’re clear on what you need to do before you start.

6. Don’t rush.

Remember the assessment doesn’t have a time limit so make sure you take your time to work through everything.

7. Breathe!

Under stress, your body goes into fight or flight mode. You react with instinct rather than clear thinking. Breathing calms you down and helps you think more rationally. Take a deep breath before you start the test and take a moment between questions to clear your head before moving on.

What You Can Expect In the Deloitte Consulting Recruiting Process After You Pass

The deloitte job simulation.

If you are successful, you’ll go on to complete the Deloitte Job Simulation before attending the final stage assessment.

The Deloitte Job Simulation immerses you in a business project, mimicking life as a Deloitte analyst. The assessment is conducted via automated HireVue video interview. The simulation should take 40-60 minutes and includes 5 sections.

  • Video response questions
  • Written response questions
  • Multiple-choice numerical reasoning
  • Rank-order situational judgment

Note: HireVue analyzes your physical responses including eye contact, pace of answering questions, the tone of your voice, and body language. It can be nerve-wracking to record these interviews so be sure to practice before you start the real thing. 

The Deloitte Final Stage Assessment

At the final assessment center, there will be an additional 4 elements of your evaluation:

  • Final interview: typically a competency-based interview to see if you  have the skills needed for the job
  • Group exercise: you will be asked to solve a problem in a group setting, monitored by a hiring manager
  • Connect event: online or offline event that includes a series of exercises, interviews, tasks, and socializing
  • Presentation exercise: candidates will complete a 5-minute presentation followed by a Q&A. The topic for the presentation is given to candidates in advance so they can prepare.

After the presentation, you’ll have a final one-to-one interview with a senior member of staff from the business area and office you’re considering. The interview is a mix of motivation and competency-based questions.

Some candidates may also have a group-based task at the assessment center.

If you’re successful after all that, you’ll finally receive a congratulatory email welcoming you to the Deloitte Consulting team!

———

In this article, we’ve covered:

  • What you’ll face in the Deloitte online assessment & what skills it tests
  • The types of questions you might find in the online assessment
  • Resources to practice your calculation and reasoning skills
  • 7 things to consider while preparing for the Deloitte online assessment
  • What the process looks like after you’ve passed the Deloitte online assessment

Still have questions?

If you have more questions about the Deloitte online assessment, leave them in the comments below. One of My Consulting Offer’s case coaches will answer them.

Other people prepping for Deloitte online assessment found the following pages helpful:

  • Case Interview Prep
  • The Deloitte Case Interview
  • McKinsey Problem Solving Test
  • Case Interview Examples

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deloitte online case study

Deloitte Online Assessment: Process, Examples & Guidelines

Deloitte Online Assessment is the second round in the recruitment process, taking place after a potential candidate successfully passes the resume screening. This test is used to verify applicants’ logical and critical thinking, as well as personality fit with the firm. The exact format and contents of the Assessment vary across offices and positions. This article will provide the overview of the test, break down of popular question types and a comprehensive preparation guide.

Table of Contents

Deloitte online assessment overview

What is deloitte online assessment.

Deloitte Online Assessment is a screening test to help the firm filter out unqualified applicants before the interviews. The test is designed specifically for Deloitte to assess candidates on verbal reasoning, numerical reasoning, situational strength and personality traits. To serve this purpose, the Online Assessment is normally divided into two main parts:

  • Game-Based Assessment: this is used interchangeably with a personality questionnaire in some offices, to assess personality traits such as innovative capability, risk-taking level, or decision-making style. Some Deloitte offices may skip this step, or use a different test format.
  • Online Aptitude Test: this test assesses a candidate’s logical, verbal and numerical capability. This test is more popular and standardized among Deloitte offices.

Unlike consulting standardized tests like the McKinsey PST or BCG Potential Test , the Deloitte Online Assessment test format varies from place to place and from position to position , making the preparation process more demanding. However, the underlying principles for test-taking are consistent. Therefore, there is a general approach to help you prepare for those tests.

Deloitte recruitment process

The core recruitment process can be divided into five separate parts: Online Application, Online Assessment, Job Simulation, Virtual Assessment Center and Final Interview . Each Deloitte office will decide on their own recruiting protocols, so they vary widely. For example, the selection process in China involves only four stages while the UK office requires candidates to go through five stages.

The Online Assessment takes place between the Online Application and the Job Simulation step. This test is used to eliminate the obviously ineligible applicants, saving expensive resources spent organizing later rounds.

No prior business knowledge is required as this round is used to assess solely your behavioral traits and reasoning capability. 

Deloitte online assessment cut-off rate

The cut-off score for the Deloitte Online Assessment is estimated at roughly 70-80%, with as much as 60% of the candidates being eliminated in this round, according to our field reports.

In the next part, we will dig deeper in the various test formats used by Deloitte and an optimal preparation strategy.

deloitte online case study

Deloitte game-based assessment

What is deloitte game-based assessment.

The Game-based Assessment is a personality test. It is designed specifically for Deloitte to examine their candidates’ traits and behavioral styles, which are difficult to extract from standardized tests or interviews. Based on required characteristics, Deloitte measures applicants’ suitability for a role. The test is taken online, either via mobile app or website. An invitation to join this test will be sent to your email if you successfully pass the first resume round.

Each Deloitte office will have full authority on whether game-based tests are used or not and which game is played. The most common game used by Deloitte is Cosmic Cadet, developed by Arctic Shores Limited. In Australia, Deloitte worked with Talegent Gamify to develop their own recruitment game.

Which criteria is used to assess a candidate?

Deloitte worked with game developers to identify job-relevant competencies, which are designed into the game logic to be tested. Here are some traits that are assessed in a candidate using this test format:

  • Risk-aversion level: your perception and acceptance of risks
  • Innovation: your ability to create and adapt in a situation
  • Complexity management: your ability to comprehend and solve complex problem
  • Decision-making: your decision-making style
  • Learning: your willingness and capability to learn
  • Resilience: your ability to handle stress and pressure

Deloitte aptitude test

Test format and questions types.

There are two separate aptitude test formats, varying by locations, as follows:

  • Deloitte Aptitude Test: This format follows the structure of the traditional aptitude test, mostly including situational, numerical and verbal reasoning questions divided into separate tests.
  • Deloitte Online Immersive Assessment: In this format, all question types are blended into one test. The test typically comprises 35 situational, numerical and verbal reasoning questions divided across five sections, with each section containing different question styles.

There is no time limit for the tests, but it is required that the candidates complete them in one sitting. On average, it takes around 80-100 minutes to finish the entire test. In this section, we will address some common question formats found in a Deloitte Aptitude test.

What is the Deloitte aptitude test?

Deloitte Aptitude Test follows the format of a standardized aptitude test, used to determine a candidate’s skill or propensity. No prerequisite knowledge is required. The test contains three main parts: numerical reasoning test, situational strengths test, verbal reasoning test. In each part, there are 25 questions, so the question tally is 75. The test is rated by prior test-takers as difficult , so landing a job would require extensive advance preparation.

Deloitte situational strength tests

A Situational Strength Test presents candidates with different hypothetical workplace scenarios and potential response options. Candidates are asked to select their most likely response or rank their preference. The tricky part is every answer seems like a good idea, so the answer will depend on what is considered a key priority.

Deloitte uses this test to understand a candidate’s problem-solving approach, as well as the working style and culture fit. To nail this test, it’s important to keep in mind all the criteria Deloitte uses to assess their candidates and factor in some common sense.

Example from Cappfinity

You have been working hard on a project report for the last two days, and have almost completed it. You suddenly receive some new information from a colleague which could be of use, but have little time left to make any changes. You need to submit the report by the end of the day.

What do you do?

Please RANK ORDER the options below, with 1 being what you are most likely to do and 5 being what you are least likely to do:

  • You decide to continue working on the report as it is, and will look over the new information if you have time once you are finished.
  • You scan through the new information, and check whether there is anything important to include. Although it is close to the deadline, you are willing to adapt the report.
  • You feel confident in submitting the report without using the new information. You know you do not have enough time to make any changes to your report so close to the deadline.
  • You read through the new information, and change the report to include it. You are happy to make last-minute changes.
  • You submit the report as it is. You will wait for your manager’s feedback before you decide whether or not to include the new information.

It is crucial to submit the report on time as other people are waiting to read it. Once you’ve made sure the report is complete, you can further refine it according to your colleague’s comments.

It’s a good thing to consider new ideas, but you could be late for the deadline if you follow this option.

This option may indicate little respect for your co-worker’s suggestions, and you can miss some valuable information.

Like option 2, this response can affect your compliance with the due date. Moreover, last-minute changes may not be thorough and include unexpected errors as you have little time to review them.

This is also an effective option as you have followed the due date. However, the addition of new ideas should be decided by you proactively, not depending on your manager.

Deloitte verbal reasoning tests

Read more: An Introduction to Verbal Reasoning Tests

Deloitte Verbal Reasoning Test is a mixture of question types used to assess different verbal skills, including grammar, vocabulary, sentence improvement, reading comprehension. The most common type found in the Deloitte test is reading comprehension questions, which provide a passage of text and questions in the form of multiple choice or True/False/Not Given.

Most questions are reviewed to be time-consuming and challenging. So it is important to familiarize yourself with the question type beforehand by intensively practicing.

Example from SHL

Many organizations find it beneficial to employ students over the summer. Permanent staff often wish to take their own holidays over this period. Furthermore, it is not uncommon for companies to experience peak workloads in the summer and so require extra staff. Summer employment also attracts students who may return as well-qualified recruits to an organization when they have completed their education. Ensuring that the students learn as much as possible about the organization encourages interest in working on a permanent basis. Organizations pay students on a fixed rate without the usual entitlement to paid holidays or bonus schemes.

Based on this information you have been provided with, please select whether each statement is TRUE, FALSE, CANNOT SAY

Statement 1: It is possible that permanent staff who are on holiday can have their work carried out by students.

Statement 2: Students in summer employment are given the same paid holiday benefit as permanent staff.

Statement 3: Students are subject to the organization’s standard disciplinary and grievance procedures.

Statement 4: Some companies have more work to do in the summer when students are available for vacation work.

Statement 1

The passage mentions “Many organizations find it beneficial to employ students over the summer. Permanent staff often wish to take their own holidays over this period.”

Statement 2

The passage states that “Organizations pay students on a fixed rate without the usual entitlement to paid holidays or bonus schemes.”

Statement 3

Cannot say.

There is no information about “standard disciplinary and grievance procedures” in the text.

Statement 4

The passage says “Furthermore, it is not uncommon for companies to experience peak workloads in the summer and so require extra staff”.

Deloitte numerical reasoning tests

Read more: Numerical Reasoning Tests Overview

In the Deloitte Numerical Reasoning Test, tables and charts are presented with corresponding multiple-choice questions. Candidates are required to quickly analyse the information given and calculate the answers. Normally a calculator is allowed, though make sure to double-check with the office you are applying to.

This table shows your predicted sales figures for this month and the percentage of these sales expected to come from each department. Half way through the month, London has only achieved 29% of their target for Beauty.

How much more will they need to sell to achieve this target?

A. £47,850

B. £165,000

C. £63,800

D. £117,150

E. £71,000

The target sales for Beauty in London is:

£750,000 x 22% = £165,000

To achieve this target, they have to sell:

£165,000 x (100%-29%) = £117,150

Deloitte online immersive assessment

What is deloitte online immersive assessment.

Deloitte Immersive Online Assessment is a form of online aptitude test , used to test different aspects of a candidate’s mental capability. In this test, situational, verbal and numerical tests are blended together in scenarios given in passages, images or charts. Candidates are required to locate the data and information themselves, which is slightly different from standard aptitude tests with one passage and a corresponding question.

There are some variations to the test format depending on department, role and office location. Your performance on this test is assessed against the Deloitte competencies criteria, including communication, achievement of goals, commercial awareness, career motivation, planning and organizational skills, adaptability, problem solving. Although the assessment does not have a time limit, one should commit about 80-100 minutes to do it.

Deloitte online immersive assessment format

One typical blended assessment will consist of 35 situational judgement, numerical reasoning and logical questions divided across 5 different sections as follows:

  • Introduction: No question is included in this part. It will present some videos about working life at Deloitte to set the scene for subsequent sections.
  • What makes you succeed: This part contains 8 situational judgement questions, requiring candidates to rank responses according to their preference.
  • Getting started at Deloitte: There are 9 straightforward situational judgement questions setting the scene for your hypothetical project as a Deloitte graduate. 
  • The future of work: This section contains 6 numerical reasoning in multiple choice form and 2 situational judgement questions. These questions involve simple calculation but the information source is tricky to locate.
  • The rise of automation: This is the toughest one among the five rounds, with a mixture of 5 numerical reasoning questions and 5 rank order situational judgment questions. This entails high-level math problems and you need to use assumptions in your calculation to determine estimated value. 

How to prepare for Deloitte online assessment?

Step 1: verify the test format.

Each Deloitte office has full authority on which test format they use. So m ake sure you prepare for the right one.

Try your best to find out as many details about your tests as possible. Make full use of your Deloitte connection, directly contact your target office to get most accurate and up-to-date information. Careful research can only serve you well in your preparation process.

Step 2: Familiarize yourself with test principles, rules and contents

Once you’ve gathered enough information about your test version, start preparing right away.

First thing first, carefully go over the test principles and formats. Getting familiar with the upcoming test helps you craft the best preparation strategy, especially when the time is limited.

If you find your target office uses an unfamiliar test version, then only being familiar with the test formats can put you at a major advantage to other applicants. 

Step 3: Practice fast reading and verbal reasoning

The average time you have for one question is approximately 60 – 90 seconds, and there is a lot of information to process. In both the situational judgement and verbal reasoning questions, you have to consume long passages of texts. So to ace the Deloitte test, fast reading is one essential skill. In the Speed Reading Techniques article , I have identified two methods for better scanning texts:

  • Trackers and pacers: Use trackers and pacers such as a pencil to guide your reading. Your natural eye movement subconsciously slows your reading comprehension down. Trackers and pacers help to guide your reading, speed up and smooth the reading process.
  • Perceptual expansion: In this technique, you only focus on center words in each line and let your peripheral vision do the rest. This is because if you focus on one word, you can still perceive the and register the sides of it.

Step 4: Practice numerical reasoning and mental math

There’s no way you can escape math in your Deloitte Online test. The only way to get over math problems is to master them with practice.

Numerical reasoning questions are more than mental math, but accuracy in your calculation is one step closer to getting the correct and fast answers. Mental math capability depends largely on the amount of time spent practicing. Getting a grasp of the basic tips and guidelines can help you get started on practicing.

Step 5: Practice answering the questions correctly and quickly

Speed and accuracy is both the key to passing the Deloitte online tests.

It’s crucial to get as many correct answers as possible. Finishing the test quickly does not mean anything if you didn’t get the right answers. So first of all, try the practice tests without time pressure, take your time to really understand the logic behind each question.

Once you’ve mastered the logic and nailed almost every question with ease, it’s the time for speed improvement. The more you practice, the faster you get. Also, it’s important to embrace some test-taking tips and techniques to finish faster. 

Step 6: Perform full mock test in simulated condition

The real tests require more than just good knowledge preparation. There are many factors contributing to a successful test: the pressure, the external condition, the mentality of the test-takers,… So it’s important to simulate the real test-taking condition and practice full mock tests several times before the real one. Deloitte does not provide full mock tests. You need to piece together some question types, with the same number and difficulty.

Mock tests also help you to adapt and develop your own test-taking strategy. And based on the mock tests results, you can direct the amount of practicing time and effort accordingly.

What comes after Deloitte online assessment?

If you successfully pass the online assessment, it is important to get a peek of what’s waiting for you ahead. As I have stated, the recruitment process varies across locations. So here is a list of the most common tests coming next.

Versant test 

Deloitte Versant Test is an automated spoken language test, taken on the telephone or the computer. Candidates are required to listen to the questions and answer accordingly. This test is used to evaluate candidates on skills such as fluency, pronunciation, listening and comprehension of English language with consistency and accuracy.

Job simulation assessment

The Deloitte Job Simulation Assessment consists of questions in a variety of formats: written response, multiple choice, ranking and the most prominent one is short video responses. All questions involve hypothetical scenarios you might face in your working role at Deloitte. In preparation, keep in mind that you have to record yourself answering questions, so dress professionally and practice both verbal and non-verbal communication. This assessment format is more often used for graduate recruitment.

Deloitte assessment center

Candidates can be invited to join a full-day or half-day event of the Deloitte Assessment Center at the office. The event may have the following activities: written exercise, group discussion, case study presentation and first interview with a member of the HR team.

Deloitte fit interview and case interview

In many Deloitte offices, passing the online tests will lead to the Interview Round. The total number of interviews for a candidate depends on two things: (1) whether you are applying as an experienced professional or as a fresh graduate and (2) the country/office that you are applying for. The Interviews can take place either online or offline, but the offline format is preferred for direct interactions.

The Interview is the most intense and severe round. And if you are expecting to join the Consulting service line, brave yourself for some intensive case interviews with Deloitte managers.

Scoring in the McKinsey PSG/Digital Assessment

The scoring mechanism in the McKinsey Digital Assessment

Related product

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Aptitude Test Package

Simulating most common test publishers, this package provides you with 1400+ numerical, verbal and logical reasoning questions. Ace the aptitude test with our practical study guides tailored to each question type.

The KPMG Online Test is the second screening phase of the hiring process, consist of 3 formats: game-based, scenario-based, and aptitude test.

EY Online Assessment is the second screening phase of the hiring process right after the resume, consist of 3 test formats with cut-off score is at over 80%

PwC Online Test taking place after candidates pass the resume screening round. The format varies depending on the different offices and positions.

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Deloitte Work Experience As A Full-Stack Developer

My year at Deloitte was an incredible journey filled with personal and professional growth. It all began with a mix of excitement and nervousness on my first day. Everything was new – the office environment, company culture, and processes. Thankfully, my supportive colleagues and managers quickly put me at ease. They guided me through onboarding, helped me understand Deloitte’s values and goals, and explained my role within the team.

One of the things that impressed me most about Deloitte was its dedication to employee development. My managers and senior colleagues were always willing to help, provide guidance, and share their vast knowledge. Their mentorship played a crucial role in shaping my skills as a full-stack developer. The collaborative and team-oriented environment fostered open communication and a sense of belonging.

Technical Responsibilities and Achievements:

  • Wrote clean and efficient code using HTML, CSS, JavaScript, and backend frameworks like Node.js or Django.
  • Built user-friendly and responsive front-end interfaces to enhance user experience.
  • Developed and maintained server-side logic and APIs for seamless communication between front-end and back-end components.
  • Integrated third-party libraries, APIs, and services to extend the functionality of applications.
  • Collaborated with the development team to design, develop, and deploy web applications.

Challenges and Considerations:

While my experience was largely positive, there were a few challenges. At times, communication within the team could be inconsistent, which occasionally caused project delays. Additionally, opportunities for career advancement within the company structure felt somewhat limited.

Overall, a Positive Experience:

Despite these challenges, my time at Deloitte was highly beneficial. The company culture fostered a supportive and collaborative environment where my ideas were valued, and communication was open. I particularly appreciate the learning and growth opportunities provided through workshops and mentorship programs, which helped me hone my skills. The emphasis on work-life balance, flexible hours, and remote work options also contributed to a positive overall experience.

I am grateful for the experience and the consideration of my time at Deloitte.

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Duke Learning Innovation and Lifetime Education

Using Trauma-Informed Teaching to Handle Sensitive Topics in Online Teaching: A Case Study from Divinity

How can Christian faith influence the practice of mental health care? How do we define mental health and mental illness — and what are the limitations of these concepts? How can Christian theology provide us with tools to ethically engage with challenges related to mental health care? When developing their new graduate-level course, Christian Approaches to Mental Health Care , Professors Warren Kinghorn and John Swinton created a course where students could explore these questions.

“Theology provides us with a language, a worldview and a set of practices that are vital for mental health care,” Swinton said. “The intention of this course is to help people to think theologically and provide people with other ideas and tools to help them care more fully and more faithfully.”

A hybrid, nine-week course, Christian Approaches to Mental Health Care is part of a new mental health track in the Divinity School’s Certificate in Theology and Health Care . Students attended an immersive week on Duke’s campus where they were introduced to key concepts; they attended course sessions the following eight weeks via Zoom.

“In the Theology, Medicine, and Culture Initiative, we invite students into deep engagement with the practices of health care in light of Christian theology and practice,” Kinghorn said. “This class is a natural extension of that aim, but now focused specifically on the practices of mental health care.” 

This Divinity course was aimed at both professionals who work in any context related to mental health care (e.g., counselors, social workers) and those who may have a personal interest in the material. First taught in Spring 2024 to over 30 students, the course covered a wide-range of topics that needed to be handled with care, including trauma, anxiety, and dementia. 

Challenges and Affordances of Teaching Online

How does one approach teaching sensitive topics online? Are there challenges unique to this environment? 

Swinton noted that the structure of a course using a web conferencing software like Zoom can present challenges.

“When you are in a standard class situation and difficult issues come up, people have the opportunity to find immediate support either from us as tutors or from classmates,” he said. “When you are doing a course online, that support is often not available. You switch off the camera and you are on your own.”

That being said, knowing this can be an issue without the buffer space at the beginning or end of the class session, Swinton and Kinghorn have worked to ensure their online sessions do offer support. Kinghorn noted that during his first foray into online teaching during the onset of the COVID-19 pandemic, he was concerned about engaging with sensitive topics in a virtual class setting.

“But I learned that if the class is structured in a way that leaves time and space for self-care, Zoom-based instruction has advantages,” he said. “Students generally join class from a space where they feel safe. They can titrate their own exposure in class, shifting position or even briefly turning off camera or microphone if necessary. If done well and in a trauma-informed way, I think that even the hardest topics can be addressed well through online pedagogy.”

Strategies to Teach a Trauma-Informed Course

What does it mean to be a trauma-informed instructor? How can Kinghorn and Swinton’s course act as an example for other courses?

“Adopting a trauma-informed approach is not accomplished through any single particular technique or checklist,” the CDC’s 6 Guiding Principles To A Trauma-Informed Approach reminds us, “It requires constant attention, caring awareness, sensitivity, and possibly a cultural change at an organizational level.”

Kinghorn and Swinton, however, do have specific strategies that worked for the specific context of their course. Given that this course covered topics such as depression, suicide, substance use issues, and more during the online weeks, the instructors informed students about upcoming content and encouraged them to approach these topics with care for themselves and for others. While there are different approaches to creating a trauma-informed environment, Kinghorn and Swinton focused on harm reduction in suggesting how instructors can think about this during a live course.

“My belief (as others have argued in the trauma-informed teaching literature) is that it should be a last resort for professors to invite students to opt out of a class due to difficult past experiences, as this kind of approach (if made systematic) can compound educational differences and marginalization— effectively giving educational access to those fortunate not to have particular trauma histories and excluding (even if student-driven) those who do,” Kinghorn said.  “I would much rather structure courses (as I think we did this semester) with the goal that every student, including those with recent loss or difficult trauma histories, feels a sense of welcome and belonging that enables them to participate in the good, hard work of the course.”

Swinton shared that choice is important to him in thinking about student participation.

“For example, if an online student has had someone close to them die by suicide either recently or historically and they feel that a class on this subject could be problematic for them, we would want to make sure that the person involved does not feel compelled to participate in the class if it is going to be harmful,” Swinton said of a hypothetical scenario. “It’s always going to be difficult with sensitive issues online, but we do the best we can to minimize the possibility of harm.”

Other strategies to help students feel like the course was a safe place for student learning included:

  • Focusing on helping students create a connected community, which included putting them in consistent breakout room groups of 5-6 students for the semester
  • Modelling honesty and humility as instructors  when receiving difficult questions during the immersive week
  • Starting each class session with grounding practices (e.g., reading a psalm and pausing in silent reflection)
  • Staying after class in Zoom to be available to students and ensuring presence and privacy by turning off recording features
  • Providing clear guidelines about evaluations and deadlines, as well as sharing how students should communicate with faculty and teaching assistants
  • Granting structured flexibility (e.g., offering a no-questions-asked 72-hour extension for one assignment over the semester)
  • Respecting students’ privacy (e.g., not asking students to disclose why they need to turn in late work)

Teaching with Care

How might you begin to integrate trauma-informed practices into your own teaching? 

The first step, Swinton said, is to recognize that this is an issue instructors should take note of in all of their teaching.

Using Duke as an example, Kinghorn elaborated that while instructors should not be asking students to disclose their trauma, they can assume “that a majority or near-majority of every class of Duke students have survived trauma of some sort (recognizing the challenges of defining that term).”

“Assume that all students, including trauma survivors, are at Duke because they want to learn, want to engage difficult material well, and generally want to do good, hard work together,” he said. “Then ask: how specific to my subject matter can I invite students to do good, hard work in a way that respects their lived experience? That’s going to differ by class and by student but is the place to start.”

If you’d like to learn more about trauma-informed teaching, here are a few resources where you could start are:

  • Trauma-Informed Teaching – University of Wisconsin, Lacrosse
  • Trauma-Informed Pedagogy, Montclair State University
  • Karen Costa’s Trauma Informed Pedagogy Course
  • A feature of a recent Coursera course that integrated trauma-informed frameworks into its design
  • SAMHSA, Trauma and Violence
  • The Missouri Model: A Developmental Framework for Trauma-Informed Approaches
  • CDC, 6 Guiding Principles to a Trauma-Informed Approach
  • Potentially Perilous Pedagogies: Teaching Trauma Is Not the Same as Trauma-Informed Teaching

If you’d like to learn more about Warren Kinghorn and John Swinton’s work, here are a few places to start are:

  • Finding Jesus in the Storm: The Spiritual Lives of Christians with Mental Health Challenges (2020)
  • Wayfaring: A Christian Approach to Mental Health Care by Warren Kinghorn (July 2024)
  • Developing Best Practices for Trauma-Informed Teaching and Learning
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Optus non-committal on releasing Deloitte report despite court ruling Featured

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Optus non-committal on releasing Deloitte report despite court ruling

Despite a Federal Court decision that it cannot keep a report by Deloitte into a 2022 cyberattack secret, Singtel Optus appears to be unwilling to commit to publicly releasing the same.

Last September, Optus said it would not be releasing the report but that was before Slater & Gordon sought access and brought the Federal Court into the picture.

The law firm will now be allowed to obtain information from the report to bolster its case after the Federal Court turned down an Optus appeal to keep the report secret.

“Despite refusing to accept the umpire’s decision, Optus must now hand over the Deloitte report into how millions of its customers’ private information was accessed as a consequence of the 2022 data breach,” Slater and Gordon’s class actions practice group leader, Ben Hardwick, said on Monday.

When iTWire contacted Optus on Tuesday to ask whether it would now make the Deloitte report available to the public, a spokesperson responded: "We respect the Court’s decision and are considering our position.

"Our priority is ensuring our customers have ongoing confidence in the integrity of our cyber defence systems.

"In this regard, Optus will consider our next steps which may include seeking confidentiality orders relating to elements of the report that we believe are key to the ongoing protection of our customer data and our systems from cyber criminals."

The cyber attack, which resulted in a massive leak of data, came to light on 22 September 2022.

Customer names, dates of birth, phone numbers, email addresses, and, for a subset of customers, addresses, ID document numbers such as driver's licence or passport numbers were revealed.

Optus claimed at the time that payment details and account passwords had not been compromised.

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Sam Varghese

Sam Varghese

Sam Varghese has been writing for iTWire since 2006, a year after the site came into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression .

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Case Study: Success Stories from Anger Management Programmes

Case Study Success Stories from Anger Management Programmes

In this article

Anger is one of the key emotions that all humans experience, right from birth. Levels of anger tend to peak in early childhood and reduce as children become more socialised and are better able to regulate themselves. Of course, anger is a normal emotion: we all feel it from time to time, whether someone cut you off in traffic, your child was disobedient and defiant or someone at work did not do what was expected of them.

However, the issue is when anger is or continues to be a problem for someone long after their peers have learned to self-regulate. According to statistics from Mind Your Anger , almost one-third of people say they are close to someone with an anger problem and more than one in ten (12%) have said that they have difficulties controlling their anger. What’s more, according to The British Association of Anger Management ( Anger Manage ), 80% of people believe Britain is becoming angrier. Britain is also top of the road rage charts in Europe! 

So, what can be done about it? Firstly, there needs to be the realisation that you have a problem with your temper. After this, you need to find ways to manage it and express it in an appropriate way. This is where an anger management programme comes in. 

women-in-a-fit-of-anger

Anger Management Programmes

An anger management programme is a structured intervention designed to help people recognise, understand and manage their anger more effectively. These programmes typically offer a combination of therapy, counselling and practical techniques to help participants develop healthier coping mechanisms and communication skills. 

In the UK, there are various ways to access anger management programmes:

The National Health Service (NHS)

The NHS provides access to mental health services, including anger management programmes, through primary care services, such as GPs or community mental health teams. You can discuss concerns with a GP who can then refer you to the appropriate services or therapies.  Some cognitive behavioural therapy (CBT) programmes include components of anger management and may be available through NHS Improving Access to Psychological Therapies (IAPT) services.

Charitable Organisations

Several charitable organisations in the UK offer anger management programmes and support services either free of charge or at a reduced cost. Some organisations may specialise in mental health support or counselling services and cater to specific communities or demographics. Mind is a mental health charity that provides information, support and services, including anger management support. There are online resources, online courses and support groups to help people manage their anger and improve their mental wellbeing.

Private Therapy Practices

Individuals can also access anger management programmes through private therapy practices or counselling services. These services may offer more flexibility in terms of scheduling and may provide more personalised treatment plans tailored to individual needs. Private counsellors specialising in anger management can be found through directories such as the British Association for Counselling and Psychotherapy (BACP) or the UK Council for Psychotherapy (UKCP). These professionals may offer one-on-one counselling sessions, group therapy or structured anger management courses.

Online Resources

With the increasing availability of digital platforms, people can access anger management resources and programmes online. These may include self-help materials, interactive courses and virtual counselling sessions. Online platforms like MoodJuice and NHS Inform offer self-help resources and interactive tools for managing anger and other mental health concerns. There are also online group courses such as those from The British Association of Anger Management. Additionally, there are numerous apps and websites offering guided exercises, mindfulness techniques and anger management tips.

It’s important for those seeking help with anger management to explore the options available to them and choose a programme or service that best fits their needs, preferences and circumstances. Whether through the NHS, charitable organisations, private practitioners or online resources, support is available to help people develop healthier responses to difficult and stressful situations.

Case Study 1: John’s Journey to Emotional Regulation

John, a 35-year-old software engineer, had always been known for his technical prowess and problem-solving skills at work. However, behind his professional façade, John struggled with intense feelings of frustration and anger that often bubbled to the surface, resulting in frequent outbursts and strained relationships both at work and at home.

Specific Anger Issues

Raised in a household where emotions were suppressed and conflict was avoided, John had learned to bury his feelings deep inside. However, as the pressures of work and personal life mounted, John found it increasingly difficult to control his temper. Small frustrations would quickly escalate into explosive displays of anger, leaving John feeling ashamed and isolated.

The Programme

Recognising the toll that his anger was taking on his relationships and wellbeing, John decided to seek help from an anger management programme. Over the course of 10 weeks, John learned a lot about himself and his triggers as well as about emotional regulation, all of which was guided by a skilled therapist. 

In his therapy sessions, John explored the triggers of his anger. These included unresolved childhood trauma and the stress of meeting high expectations at work. Through cognitive restructuring exercises and relaxation techniques, John learned to identify negative thought patterns and interrupt the cycle of escalating anger.

Outcomes Achieved

By the end of the programme, John experienced a profound transformation in his ability to manage his anger. He became better at recognising the warning signs of anger and implementing healthy coping strategies to diffuse tension before it escalated. John also noticed improvements in his communication skills as he learned to express his needs and frustrations assertively without resorting to aggression. 

Moreover, the positive changes in John’s behaviour had a ripple effect on his relationships. His colleagues noticed a marked difference in his demeanour at work, leading to improved teamwork and productivity. At home, John’s family members remarked on his newfound patience and ability to handle conflicts calmly and constructively. 

John’s story highlights the importance of seeking help and support when struggling with anger and the potential for positive change through dedicated effort and intervention.

women-talking-about-her-anger-problems

Case Study 2: Nic

Nic, a 38-year-old teacher, had always prided herself on her calm demeanour and ability to handle stress. However, beneath her composed exterior, Nic harboured deep-seated resentment and unresolved anger stemming from childhood experiences of parental conflict and emotional neglect. Despite her efforts to suppress these feelings, Nic found herself increasingly quick to anger in her professional and personal life.

Specific Issues

Growing up in a tumultuous household where emotions were not discussed and conflicts were swept under the carpet, Nic learned to bury her anger rather than confront it. As an adult, she found herself struggling to express her emotions authentically, leading to a build-up of resentment and frustration over time. Nic’s anger would often manifest in passive-aggressive behaviour, much to the upset of her colleagues and family members, as well as feelings of powerlessness.

Journey Through the Programme

After issues were brought to her attention at work and her professionalism and conduct were called into question, Nic decided to access some counselling and support. Over the course of several months, she engaged in individual therapy sessions and group counselling, guided by therapists experienced in addressing emotional regulation. 

In therapy, Nic bravely confronted the root causes of her anger and delved into painful childhood memories. Through narrative therapy techniques and mindfulness exercises, she learned to reframe her past experiences and release the pent-up emotions that had been weighing her down for years. She also gained practical tools for identifying triggers and managing her emotions in healthy ways.

Through her participation in her anger management programme, Nic noticed a shift in her overall emotional wellbeing and interpersonal relationships. She no longer felt the burden of her suppressed anger and found acceptance. She became more adept at expressing her emotions authentically and this led to her improving her teaching and work techniques where colleagues and children felt much more confident in working with her and being in her presence. She learned to let go of resentments and embraced her vulnerability which had a positive effect on her demeanour. 

Nic’s participation in the anger management programme exemplifies the transformative nature of being able to heal from past traumas. She reclaimed her sense of self and was able to develop more authentic relationships with those around her. 

Case Study 3: Mark

Mark, a 30-year-old army veteran, returned home from active duty abroad with a heavy burden of memories and experiences. Having served in an active combat zone, Mark witnessed and endured traumatic events that left a lasting imprint on him. Despite his outward appearance of stoicism, Mark struggled with overwhelming feelings of anger, hypervigilance and emotional numbness, all symptoms of post-traumatic stress disorder (PTSD ). 

Mark’s anger was deeply intertwined with his experiences during deployment, where he faced life-threatening situations and witnessed the loss of comrades. Despite his best efforts to suppress these memories, they resurfaced in the form of intrusive thoughts and nightmares, triggering intense bursts of anger and aggression. Mark often felt on edge, hypervigilant to potential threats and struggled to connect with others emotionally.

Recognising how much his PTSD-induced anger was affecting him, Mark sought help from a programme tailored to veterans. Over the course of his sessions and peer support group attendances, Mark began his journey of self-discovery guided by professionals who were trauma informed. 

In therapy, Mark confronted the trauma he faced during his time in the military. He began to process painful memories and learned to make sense of his emotional reactions. Through evidence-based techniques such as cognitive processing therapy (CPT) and eye movement desensitisation and reprocessing (EMDR), Mark began to reframe his thoughts and emotions, gradually gaining a sense of mastery over his PTSD symptoms.

Through his participation in the programme, Mark transformed his relationship with his anger and his trauma. He learned to recognise the warning signs of anger explanation and implement grounding techniques to regain a sense of control. Moreover, he gained insight into the triggers of his anger, allowing him to address them more effectively. 

As Mark progressed, he noticed a reduction in the frequency and intensity of his anger episodes. He also experienced improvements in his overall wellbeing as he learned to navigate his PTSD symptoms with greater resilience and self-compassion. 

Mark’s story is a testament to the power that specialised interventions can have for those who are battling trauma-induced anger.

Common Themes and Strategies

Across the diverse experiences shared, several common themes and strategies have emerged that contribute to our case studies’ successes in managing their anger:

  • Self-awareness.
  • Emotional regulation techniques.
  • Support systems.
  • Trauma-informed care.
  • Assertive communication

Overall, these common themes and strategies underscore just how important it is that anger management programmes are comprehensive and tailored to the individual, addressing both the underlying emotional factors whist offering practical skills needed for effective coping.

Challenges and Obstacles

Managing anger is not without setbacks. There will always be bumps in the road to put resilience and commitment to change to the test. Here are some typical challenges:

  • Confronting Deep-Seated Emotions Delving into underlying causes of anger means confronting painful memories and emotions that may have been long suppressed. This process is often uncomfortable and emotionally draining, requiring courage and vulnerability.
  • Resistance to Change Overcoming ingrained patterns of behaviour and thought is a significant challenge. Breaking free from familiar ways of coping with anger, even when they were unhealthy, requires sustained effort and determination.
  • Relapse and Setbacks Despite progress, setbacks along the way are common. Progress is not linear. There are often moments when people fall back into old habits or find themselves overwhelmed by anger, leading to feelings of frustration and self-doubt.
  • External Triggers External factors such as work stress, family conflicts or reminders of past trauma serve as triggers for anger, posing additional challenges to maintaining emotional regulation. Learning to navigate these triggers without succumbing to anger requires ongoing practice and resilience.
  • Stigma and Shame Societal attitudes towards anger and mental health issues can create barriers to seeking help and support. Overcoming feelings of stigma and shame is a hur

woman-having-counselling-for-anger-issues

The Impact of Anger Management Programmes

As we’ve seen from our case study examples, anger management programmes have a profound impact not only on the individuals who participate but also on their families, workplaces and communities. Here are some of the key ways in which these programmes contribute to positive change:

  • Improved Relationships By learning to manage their anger more effectively, those who participate in anger management programmes often experience improvements in their relationships with family members, friends, colleagues and peers. They become better equipped to communicate assertively, resolve conflicts constructively and maintain healthier boundaries, leading to greater harmony and understanding in their interpersonal interactions.
  • Enhanced Wellbeing Managing anger can have significant benefits for overall mental and emotional wellbeing. Participants report reduced stress levels, increased self-esteem and a greater sense of control over their emotions and reactions. They become better equipped to face challenges and setbacks with grace and composure.
  • Increased Productivity at Work In workplace settings, anger management programmes can lead to increased productivity and job satisfaction. Employees who learn to manage their anger effectively are better equipped to handle workplace conflicts, collaborate with colleagues and maintain focus on their tasks. This can result in a more positive work environment, higher morale and improved team dynamics.
  • Prevention of Violence and Abuse Anger that is left unchecked can escalate into violence or abusive behaviour, causing harm to oneself and others. Anger management programmes provide people with the tools and strategies to address their anger in healthy ways, reducing the likelihood of engaging in aggressive or harmful behaviours. By promoting non-violent communication and conflict resolution skills, these problems contribute to safer communities and relationships.
  • Breaking the Cycle For those who have experienced intergenerational patterns of anger or trauma, anger management programmes offer an opportunity to break the cycle and create a healthier family environment. By learning new ways of coping with anger and conflict, participants can model positive behaviours for future generations, fostering a legacy of emotional resilience and wellbeing.

Final Thoughts

In summary, anger management programmes play a vital role in promoting healthier relationships, enhancing individual wellbeing and creating safer, more compassionate communities. By equipping individuals with the skills and support they need to manage their anger effectively, these programmes contribute to a more understanding society. 

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About the author

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Laura Allan

Laura is a former Modern Foreign Languages teacher who now works as a writer and translator. She is also acting Chair of Governors at her children’s primary school. Outside of work, Laura enjoys running and performing in amateur productions.

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