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3 System Analyst Resume Examples For 2024

System Analyst Resume

Formal system analyst resume, elegant system analyst resume.

• System Analyst Resume Writing 101

You investigate issues, problem-solve, support others, and provide consultations to drive better business software performance. You’re there to make sure the support teams and other tech-savvy groups have the guidance they need and provide solutions for tricky issues.

But that doesn’t mean you can’t have any questions about your resume. How should your resume template look? What skills should you focus on?

Don’t worry: We’ll smooth this out in no time! Take some inspiration from these three system analyst resume samples and seasoned advice for writing cover letters to pick up some momentum.

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Related resume examples

• Business intelligence analyst
• Entry level business analyst
• Senior business analyst
• Agile business analyst
• Business analyst

What Matters Most: Your Skills & Job Experience

Your resume skills lay the foundation for the rest of your resume, showing recruiters you know your stuff. Go beyond the basics: What personal and interpersonal skills can you present with a unique, technical spin?

What programs do you know how to use that you also find in the system analyst job description? SQL, flowcharts, SOPs, investigating new solutions? Pick the ones you’re best at and list them by name! You’ll want to ensure that each skill you choose is relevant to your field and demonstrates how you do so well in system analysis.

Recruiters want to see what sets you apart as a candidate, so make sure you avoid anything generic. Vague stuff like “communication” or “documentation” should be avoided, too.

Specifics like these are better:

9 top system analyst skills

• Time Management

Sample system analyst work experience bullet points

Now that you’ve shown what you can do, it’s time to provide examples of how you’ve already used them to achieve greatness! But don’t just dive in without thinking strategically about your bulleted list of experiences first.

Use your experience points to tell recruiters what kinds of problems you’ve faced in the past, such as getting stakeholders on board with change. Just like with your skills list, make sure you stay on track and specifically talk about experiences that are most relevant to your current role.

Even accomplishments from previous, unrelated job roles can help boost your credibility as a system analyst if they call upon some solid overlapping skills. Just make sure you include metrics of your success.

Use quantifying data that measures your positive impact to truly impress:

• Established and maintained working relationships with 6 business partners to ensure system functionality and improve data quality by 11%
• Automated three business processes with machine learning technology, reducing necessary manual labor by an average of 26 hours monthly
• Worked within an ISO-compliant environment, creating and maintaining system documentation according to regulations with 99% accuracy
• Executed and managed over 12 remediation sessions pertaining to compliance and audits, reducing documentation error rates by 14%

Top 5 Tips for Your System Analyst Resume

• Format your resume in reverse-chronological order if you’ve been moving up the ladder rungs as a system analyst. Your entry-level BA role should be at the bottom. Maybe you advanced next into an Agile position, and then your most recent system analyst role should be at the top.
• When you’re listing your experience points, think beyond what makes you good and pinpoint the things you’re great at. Are you a pro at data management throughout the product lifecycle? Could you improve data quality in your sleep? Don’t keep it a secret!
• Make sure any programs you include showcase what a ninja you are when it comes to both fine details and big-picture thinking. The balance between the two is tricky to master, so include examples that range from MS Excel to Python to MongoDB.
• Check your resume for a fresh, clean, and modern look. Avoid anything that makes your resume look cluttered or amateur, such as overly quirky fonts or color choices. Stay professional and concise like the system analyst role demands.
• That’s right: Even interpersonal stuff should be narrowed down into specific and technical terms when possible. Great with teamwork and collaboration? Mention Slack or MS Teams. Awesome at time management? List it!

Just keep your doc to one page like our resume samples . Shorter is sweeter, especially when recruiters only have a few seconds on average to give your resume that initial once-over. You’re good at coming up with punchy solutions on a time crunch for businesses; do the same here!

Absolutely! And don’t forget any other relevant experiences that relate if you’re struggling to create a professional history that feels complete: Volunteer outreaches using and college projects crunching the data can count—and even hobbies and interests —if they gave you adequate professional experience.

Avoid skills that span across professions when you can. Instead, use the job description as your roadmap for what skills to include. While some companies need a system analyst versed in networking, others may be more interested in skills related to data processing.

System Support Analyst Resume Samples

A System Support Analyst is the one who analyzes and optimizes the company processes; they handle many forms of technology like the inventory system, IT concerns and cost variance. The main responsibilities for these support analyst’s  are – determining the areas of information management or data to make it effective, providing system support, reporting deficiencies, installing patches, supporting and assisting clients in system usage, monitoring systems and resolving issues. A system support analyst also makes software design recommendations and participates in the development and designing process.

Some of the skills that affect the candidate selection include Microsoft Exchange, SQL , IT support, Microsoft active directory, MS Office, Cisco networking and software knowledge. To work in this role, the applicants should mention a degree in IT, Engineering or Computer science in the System Support Analyst resume .

• Resume Samples
• System Support Analyst

System Support Analyst Resume

Objective : Professional with 4+ years of experience in IT industry as a System Support Analyst comprising of System Administration, build release management, software configuration, design, development, and cloud implementation.

Skills : Microsoft Windows, Active Directory, System Analysis, Networking TCP/IP, Troubleshooting, And System Administration.

Description :

• Responsible for providing infrastructure support for applications on UNIX and windows.
• Experiencing in version control and source code management tools like git.
• Providing support for middle-tier services (Tomcat and Apache), ALM tools (quality center, Jenkins, Nexus and stash) and monitoring tools (site scope and Splunk).
• Ensuring smooth code release through nexus and stash from dev to UAT and to production by closely interacting with the development team.
• Executing Splunk queries and operated dashboards for transforming application performance analyzing capacity planning.
• Involving in designing testing Splunk search strings operational strings.
• Standardizing Splunk forwarder deployment for configuration and maintenance across UNIX and Windows platforms.
• Utilizing regular expressions to extract complex fields from various types of log files enhance performance.
• Using security groups, network ACLs, internet gateways and route tables to ensure a secure zone for the organization in the AWS public cloud.
• Creating S3 buckets in the AWS environment to store files, sometimes which are required to serve static content for a web application.
• Excellent knowledge in creating and managing ec2 instances using cloud watch.

Summary : An IT specialist with over 8 years of experience as a System Support Analyst, supporting system development, software, and hardware systems. Strong background working with application vendors and business partners to review system requirements, application performance, and efficiency of system processes.

Skills : Citrix, Database, Database Management, LAN, LAN/WAN, MSBI Tool, Sharepoint, Programming, DNS, And TCP.

• Served as a liaison for laboratory informatics with direct support for vendors and clinical staff.
• Worked with third party vendors to resolve issues with hardware or software covered by annual maintenance agreements.
• Managed new hire onboarding; verified creation of user accounts, coordinated the procurement of desk phones, cell phone (including configuration of company-owned phones and Byrds, laptops, desktops as requested.
• Active Directory user account management. Maintained user, group, and workstation accounts in an ad for the MDA infrastructure; successfully administered user accounts, exchange mailboxes, and security and distribution.
• Performed first-level network administration duties including permission assignment, password management, and access control.
• Installed and maintained windows and desktop software, service packs, patches, and anti-virus updates.
• Trained and assisted level 1 service desk on technical processes and self-sufficiency.
• Created processes for the laboratory informatics end user support team and service desk.
• Provided application support and coordinated the upgrades for multiple applications including Cerner millennium and epic.
• Participated in a revolving on-call schedule to provide 24/7 service to users.
• Analyzed system procedures and problems with the ability to modify applications.

System Support Analyst I Resume

Objective : 3 years of experience as a System Support Analyst. Analytical and results-oriented professional interested in working in a Software Testing Analyst III capacity to perform manual and automated testing, construct test plans, test cases and test reports and log errors and issues. Possess a diversified background.

Skills : SQL Server, Business Analysis, Db2, Access, Visual Studios,Net, SharePoint, MS Visual SourceSafe, Web Services, MS Office Windows XP Pro, Endeavor, CICS, Tortoise SVN, Enterprise Architect, DOORS Databases: DB2, MS SQL Server, Relationship Database Management System (RDMS), CICS, Requirements Gathering, As400, QAT, And Toad.

• Wrote and execute test cases for functional and regression testing.
• Maintain existing manual and automated test cases and updating them as necessary.
• Maintain test environments to include managing test data, configuring systems for specific test needs, and monitoring issue report.
• Owns and executes quality assurance testing across products to build scale, efficiency, and consistent user experience.
• Work with business analysts to provide “requirement traceable” test documentation.
• Actively participate in meetings or other project activities to produce project deliverables.
• Coordinate development of essential data reports for government projects.
• Provides providing critical information to the government regarding parameters for reports.

Summary : System Support Analyst with 12+ years of experience specializing in supporting enterprise applications and software distribution using a wide range of UNIX shell scripting and SQL queries in a UNIX and/or SQL database environment.

Skills : Systems: Windows 98, 2000 Languages: ASP.NET, C#, HTML, C++ Industries: Social Services, Insurance, Health And Environmental Control, Telecommunications, And Banking.

• Maintaining and supporting the standard workstation image, for all current hardware platforms.
• Packaging and deploying standard os, productivity and utility software as required in the environment.
• Designing and implementing active directory group policy settings to manage workstations.
• Creating scripts, batch files, or other programs to customize software deployment, test application.
• Maintaining and supporting server­based components of applications as required, including IIS and lotus.
• Coordinating testing and certification of all changes to the application environment including.
• Application intake, upgrades, security patches, hotfixes, service packs, etc against the standard.
• Image and deploy as required adhering to established change release management procedures.
• Maintaining a definitive software library for the environment and develop application life­cycle.
• Troubleshoot application­related issues escalated from the help desk and desk side teams and resolve or escalate as appropriate within defined SLA targets.
• Participating in incident and problem management processes as required to establish root cause.
• Ensuring all required documentation associated with the above duties is developed and maintained at all times including incident management system entries.

System Support Analyst II Resume

Headline : Highly skilled and dynamic Systems Support Analyst with 6+ years of experience supporting enterprise and desktop level applications and systems across many locations and thousands of users. Well versed and skilled in IT and business concepts, practices, and systems as well as possessing excellent analytical and reasoning skills.

Skills : SQL, C#, Visual Studio, Databases, SQL Server, Information Technology, Database Management, Project Management, Problem Resolution, And Report Writing.

• Providing technical support to approximately 400+ facilities and 4000 users.
• Troubleshoot and resolve end user software problems over the phone, through email, or in person.
• Investigating and resolving end-user data integrity issues as well as business related issues users may have.
• Fixing customer and QA reported bugs in the systems related to the web application and databases.
• Designing, developing, and test windows-based reliability and maintenance web applications in c#. Net and asp. Net using visual studio 2012/2013/2015 and bootstrap 3. 0.
• Designing and developing reports in SSRS 2012/2015 and tableau for end-users and upper management using visual studio 2012/2015.
• Creating stored procedures and complex SQL queries for the purposes of data transfer, resolving system issues and backend validation in SQL server 2008 r2/sql server 2014.
• Designing an entity relationship, data flow diagrams and flowcharts using ms Visio.
• Analyze/program system configuration against requirement documents during implementation.
• Creating technical specification documents based on requirements gathering.
• Maintaining weekly logs for tracking open and resolved issues/bugs/enhancements using team foundation server (TFS) and Atlassian Jira.
• Performing database administration tasks in SQL server 2008 r2/sql server 2014.

Summary : Highly motivated System Support Analyst with 17+ years of procurement experience in the areas of Information Technology and Engineering In-depth knowledge of Government Procurement Regulations Significant experience in buying key commodities Skillful ability to outline formal justification Effective negotiation skills.

Skills : Leadership, Employee Relations, Training & Development, Troubleshooting, Office Applications, Communications, Organizational, Team Development, Microsoft Office, Logistics, ERP, Distribution, Warehouse Management System, And Tableau.

• Managed all corporate system Wintel environments production, disaster recovery, user acceptance testing, and quality assurance on 50+ windows server 2008 r2/2012 r2, 30+ SQL server 2008 r2 /2012 r2.
• Provided tier 2 support, system maintenance, 24/7 on-call escalation and rotation system support.
• Achieved 99. 99% data and system backups using Veritas backup exec for corporate systems on scheduling and weekly reporting.
• Coordinated with business managers to develop disaster recovery/business continuity planning and testing for off-site BCP locations.
• Primary lead on IE 11 compatibility project to upgrade all corporate workstations and laptops.
• Setup and configured vendor software components and in-house applications for corporate systems.
• Partnered with various it teams- system infrastructure, database, networking, and san storage teams to analyze and troubleshoot production issues with vendors (federal reserves, chase, and Wells Fargo).
• Provided QA support for the development team with new product releases and code changes.
• Implemented change request deliverable to release management for deployment.
• Coordinated with the IT security team to deploy the critical system and vendor patches into production to meet IT standards and procedures.
• Documented database standards, procedures, operations runbook and system documentation.

Summary : 12+ years of experience as a System Support Analyst in the Desktop/System Support field, providing the 2nd level and System Administrative support. General hardware installation, configuration, repair and troubleshooting services for desktop computers, laptop computers, printers and other various components as directed.

Skills : Office 365 Administration, Windows Server 2008, Windows Server 2012R2, Active Directory, Network Management, And Virtualization.

• Performing upgrades and maintenance, and implementing system modifications.
• Supporting, troubleshooting, and upgrading applicable system infrastructures.
• Provides technical end-user support, including researching user complain.
• Monitoring and maintaining systems to ensure system integrity and security.
• Duplicate and backup data, managing user accounts and authorizations.
• Installation/rollout of new software packages, upgrades, and new desktop hardware.
• Mac os x, Windows XP, Windows 7 operating systems/ms office 2003/2007.
• Image / configure lab computers/laptops for rollouts for researchers various projects.
• Maintains access to databases, user logins, and roles, managing security permissions.

Headline : 5+ years of experience as a System Support Analyst is seeking to obtain a position that will utilize my skills to create a successful work environment.

Skills : Microsoft Office 2003-O365, Adobe Creative Cloud, IOS, SketchUp, Photoshop, CNC Machining, 3D Printing And Android Phones.

• Research, plan, install, configure, troubleshoot, and maintain all network, devices, and equipment, such as; desktops, laptops, network and local printers, a/v equipment, Cisco phones, and Samsung cell phones.
• Working as a team member with other technical staff, such as networking to ensure connectivity and capability between systems.
• Trained users on how to use video conferencing software, such a Cisco WebEx, and GoToMeeting, and Skype.
• Running service now weekly and monthly technician reports per supervisors request.
• Ran an inventory project to verify all equipment was updated correctly in the inventory (wasp) program.
• Working directly with on any employee terminations and resignations to disable all network access for security purposes.
• Establishing the IT department to follow all security and safety regulations per city mayors request.

Summary : 7 years of experience as a System Support Analyst, is seeking a position as an Information Technology professional in which high level of organizational abilities and strong communication skills can be utilized.

Skills : Microsoft Office - Word, Excel, PowerPoint, Publisher, Access, Excellent Oral And Written Communications, Technical Writing, And Teamwork.

• Lead migration effort of 500+ applications to new continuous integrations process including. Net, Java, database scripts, and Unix projects.
• Product expert for a number of standardized development and database tools.
• Introduced number of developer and database tools to the Wells Fargo software stack.
• Responsible for $1.1 million software budget for the entire Wells Fargo IT community.
• Responsible for the yearly forecast of the Wells Fargo it software budget.
• Lead migration effort of several internal sites from SharePoint 2003 to 2007.
• Lead refresh effort of WFA software stack from Windows XP to windows 7 64-bit.

Objective : 4 years of experience as a System Support Analyst is seeking to use my skill set, personality, and working knowledge in such a way as to bring productivity and profitability to my company.

Skills : Crystal Reports, AG Edwards & Sons Java, AG Edwards & Sons Dreamweaver, AG Edwards & Sons SQL, AG Edwards & Sons Business Writing, AG Edwards & Sons HTML Workshop, AG Edwards & Sons NIKU, Clarity Boot Camp As A Functional Consultant For Clarity 7.5.1 - Project Management Software.

• The main working area is polymaths, a third party application, that is being used as an analytical tool to take existing information and attempts to understand business questions.
• Involved in meetings with the end users and business owners to understand the use of polymaths.
• Business analysis - partner with the business partners to understand and interpret business requirements, partners with technical leads to develop functional systems designs (FSDS) and develops traceability between the two.
• Development support - review development playback and ensure traceability to requirements, prototyping when appropriate.
• Worked with a project manager on installing a third party application named polymaths.
• Wrote the functional systems design (FSD) for the polymath/Busch systems.
• The update polymaths security plan, BCP, and hardware topology spreadsheets.
• TDCS(trade delivery and clearing system) and NAS (network attached storage) projects.
• Environment: agile, Sharepoint, ms word, ms excel, ms outlook, ms Lync, ms powerpoint, ms Visio, pac20000, art.

Table of Contents

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• System Support Analyst

5 Amazing system support analyst Resume Examples (Updated 2023) + Skills & Job Descriptions

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System support analyst: resume samples & writing guide, professional summary, employment history.

• Collaborate with other IT teams
• Provide technical support to end users
• Analyze system data
• Develop system training materials
• Develop and maintain system documentation
• Perform system backups
• Perform system upgrades
• Troubleshoot hardware and software issues

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• Participate in system design and development
• Monitor and maintain system performance
• Maintain system security
• Resolve system errors
• Install and configure systems
• Create reports for stakeholders
• Respond to system alerts

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Table of Content

• Introduction
• Resume Samples & Writing Guide
• Resume Example 1
• Resume Example 2
• Resume Example 3
• Resume Example 4
• Resume Example 5
• Jobs Description
• Jobs Skills
• Technical Skills
• Soft Skills
• How to Improve Your Resume
• How to Optimize Your Resume
• Cover Letter Example

system support analyst Job Descriptions; Explained

If you're applying for an system support analyst position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers. When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

system support analyst

• Manage different accounts using Acive Directory.
• Perform user provisioning and de-provisioning, user account management – account unlocks, password reset activities in Active Directory and UNIX environment.
• Develop automation scripts for Active Directory.
• Server Management using Windows Server 2008.
• Create groups, set group policies, provide Terminal service profile, Roaming profile and Home directory access to users and create user accounts using active directory.
•  Perform efficient security analysis inorder to investigate escalated issues relating to access management and account identification.
• Assisted in starting up, powering down, when necessary and monitoring of all computer systems within the organization
• Worked methodically and in a thorough manner to troubleshoot tickets
• Responsible for on-call and pager duties when scheduled
• Worked calmly in a fast-paced, sometimes high-pressure environment
• Prioritized and escalated issues as needed to ensure good customer service
• Performed diagnostics on system problems; recommend and implement solutions; drew upon other resources and/or vendors to resolve issues 
• Resolved network and system problems, via phone, remote access or site visitation, if necessary 
• Performed routine maintenance functions, including audits and system maintenance
• Supported wide area network problems
• Assisted in administration of networks Installation and troubleshooting applications 
• Provided strong customer service at all times
• Managed time and work independently or as part of a team 
• Performed special projects and other responsibilities as assigned 

system support analyst Job Skills

For an system support analyst position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few. Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

• Data Backup
• Data Recovery
• Data Security
• Network Security
• Network Troubleshooting
• Network Administration
• Operating System Administration
• System Monitoring
• System Troubleshooting
• System Administration
• System Analysis
• System Design
• System Integration
• System Testing
• Virtualization
• Cybersecurity
• Cloud Computing
• Hardware Maintenance
• Software Installation

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently. Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

• Communication
• Interpersonal
• Time Management
• Problem Solving
• Decision Making
• Critical Thinking
• Adaptability
• Organization
• Public Speaking
• Negotiation
• Conflict Resolution
• Attention to Detail
• Self-Motivation
• Stress Management
• Collaboration
• Strategic Thinking
• Emotional Intelligence
• Flexibility
• Reliability
• Professionalism
• Computer Literacy
• Data Analysis
• Project Management
• Customer Service
• Presentation
• Written Communication
• Social Media
• Troubleshooting
• Quality Assurance
• Supervisory
• Risk Management
• Database Management
• Documentation
• Financial Management
• Visualization
• Business Acumen
• Process Improvement
• Relationship Management.

How to Improve Your system support analyst Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Unexplained Year Gaps and Missing Job Experiences are a No-no

Gaps in your resume can prevent recruiters from hiring you if you don't explain them..

• It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
• Use the gap to talk about positive attributes or additional skills you've learned.
• Be honest and straightforward about the gap and explain it using a professional summary.

How to Optimize Your system support analyst Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

• Creaate reports for stakeholeders
• Monitord and maintaain system performnace
• Instal and configuer systems.
• Create report's for stakeholder's
• Mainain system security
• Troubleshoot hardward and softward issue's
• Resolve sytem errrors

Avoid Spelling Mistakes and Include your Contact Information

Missing contact information prevents recruiters from understanding you're the best fit for the position..

• Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
• Make sure to use a professional email address as part of your contact information.
• Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.

system support analyst Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an system support analyst position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Dear Hiring Committee

I am a passionate System Support Analyst with 11 years of experience in Information Technology (IT). I am excited to submit my application for the Senior System Support Analyst position at Apple, where I believe my skills and expertise would be a great asset to your team.

As someone who has always been driven by a desire to solve complex problems and make a difference in the world, I have pursued opportunities to learn and grow throughout my life. My experience in this field has equipped me with valuable skills such as Negotiation and Database Management that have planted in me a great work ethic. I am excited to apply these skills and my enthusiasm for Information Technology (IT) to the role and contribute to your organization's success.

I appreciate the opportunity to apply for the Senior System Support Analyst position. I am confident that I can make a valuable contribution to your organization and that together there is no challenge that we cannot overcome. I will be waiting, hopeful for what the future will bring.

Showcase your most significant accomplishments and qualifications with this cover letter. Personalize this cover letter in just few minutes with our user-friendly tool!

Related Resumes & Cover Letters

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System Support Analyst Resume Sample

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Work Experience

• Experience supporting and maintaining workstation and server hardware
• Note: Position eligible for partial remote hours.
• Keep current on rapidly changing technological trends, self-teach new technologies and maintaining an understanding of the division’s desktop technology strategies, while meeting departmental goals and objectives
• Keep current on rapidly changing technological trends, self-teach new technologies and maintaining an understanding of the division’s desktop technology strategies meeting the departmental objectives
• Participation in iDeal’s future development/enhacement projects as they arise
• St- and 2nd-level technical and functional application support,
• Practical Service Management, i.e. adhering to ITIL methodologies and global GM IT APS standards for change, release, incident, problem and request Management,
• Performs intermediate system analysis to analyze/research vendor software release notes (fixes and enhancements), newly submitted idea, project changes, etc
• Assists with the design, development, and testing of the Laboratory Information System
• Mentors other technical analysts on troubleshooting issues of intermediate to advanced complexity & creating system
• Experince in various windows OS support including winows server 2003, 2008. 2012 etc,
• At least an year experince in IBM/ HP server hardware support,
• At least an year experince in VM ware / cloud server support ,
• At least an year experince in Trading application support,
• Experince in SCCM other tools for Microsoft patching,
• SCOM and IT Store ticket system experience are assets,
• Business analysis of Maintenance & Enhancement (M&E), i.e. capturing business requirements, performing gap and impact analysis, producing functional specifications, defining test strategy and arranging User Acceptance Tests (UAT)
• Manage, trouble shoot and train users on SharePoint 365
• Work with internal team members on Access, Excel issues
• Support business systems utilized by the group including Oracle ERP and Essbase
• Provide training as able to users and other team members
• Support internal projects as able
• Receptive to direction and willingness to learn
• Responsible for identifying and making sure that lab orders are configured properly and flow correctly between other ancillary systems
• Responsible for identifying and managing application errors and system enhancement requests

Professional Skills

• Strong debugging and problem solving skills with excellent understanding of system development methodologies, techniques and tools
• Demonstrated leadership skills, the ability to negotiate in a complex environment, and a proven track record of IT Support in a fast-paced business environment
• Excellent oral, written, and presentation skills to effectively communicate technical information to all levels of internal and external personnel
• Strong Unix skills including shell scripting
• Strong analytical and problem solving skills (M)
• Strong verbal and written communication skills covering both operations, technology, vendor, and client audiences
• Professional customer service skills: solutions mindset, helping nature, positive attitude, real passion for the customer and the customer experience

How to write System Support Analyst Resume

System Support Analyst role is responsible for customer, software, analysis, basic, technical, troubleshooting, english, analytical, leadership, excel. To write great resume for system support analyst job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For System Support Analyst Resume

The section contact information is important in your system support analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your System Support Analyst Resume

The section work experience is an essential part of your system support analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous system support analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular system support analyst position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative System Support Analyst resume experience can include:

• Strong interpersonal skills with a client service orientation, an effective communicator with staff, management and executives
• Build networks with Stakeholders and excellent relationship management skills
• Excellent analytical, problem-solving and time management skills
• Excellent communications and interpersonal skills (M)
• Excellent organizational skills (M)
• Outstanding problem solving and data analysis skills

Education on a System Support Analyst Resume

Make sure to make education a priority on your system support analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your system support analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in System Support Analyst Resume

When listing skills on your system support analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical system support analyst skills:

• Solid experience supporting a financial workplace environment, solid experience on application support on equity and derivatives business
• Good technical troubleshooting and debugging skills and familiar with Unix commands
• Good analyticaland problem solving skills
• Strong hardware experience including configuration of servers essential and wireless network experience desirable
• Excellent organizational skills and the ability to manage multiple initiatives
• Good level of Microsoft /Excel skills

List of Typical Experience For a System Support Analyst Resume

Experience for senior system support analyst resume.

• Previous experience on similar role in a Windows-based environment
• Very Strong SQL knowledge (mostly Oracle)
• Experience with Enterprise Content Management and/or FileNet P8 Repositories
• Experience with Content Migrations from one repository to another
• Conducts production support validations and accepts turnover from development
• Strong MS Office (Word, Excel, Office, Project) & Visio
• Identifying complex problems and developing, evaluating and implementing solutions
• Learning, understanding, implementing and utilizing SOX (Sarbanes-Oxley) and security regulations
• Developing and maintaining training material

Experience For System Support Analyst Senior Resume

• Analyzing problems, communicating resolution and conducting follow-ups
• Maintaining the performance, monitoring and availability of the company's Windows/Linux servers and AS/400 iSeries to meet the business requirements
• Managing and administrating the change management process
• Coordinating and executing code installations
• Creating and executing queries for one-time extraction of data

Experience For Treasury System Support Analyst Resume

• Setting up and testing interface files
• Identifying alternative solutions and approaches to problems and influencing others on the best approach to take
• Assisting in documenting current policies and procedures
• Performing specialty production processing
• Performing monthly and quarterly SOX testing
• Interpreting and presenting data and conclusions to management as needed
• Operating Systems of the IBM AS/400 iSeries to include but not limited to OS/400, AIX, Linux & Windows
• Testing and implementation of new hardware and software required by the company
• Leading IT support group activities and provides analytical and technical assistance to the support team

Experience For System Support Analyst Intermediate Resume

• Working under minimal supervision on complex projects
• Widening latitude for independent judgment
• Generating statistical reports and analysis for management
• Monitoring team activities for quality control
• Providing recommendations for enhancements to department processes and procedures
• Maintaining current operational procedures
• Working with business units to quality control applications
• Performing monthly user access audits by application
• Executing system processes not yet ready for hand-off to operations and reviews results

Experience For Functional System Support Analyst Resume

• Maintaining support test areas and utilities
• Working with external and internal auditors on SOX, SSAE16 and internal audits
• Working with DBAs to modify databases and schemas
• Preparing detailed analyses of processes and procedures
• Performing operational analyses of procedures
• Providing 24 x 7 on-call support for all assigned production-related systems
• Interfacing with internal clients, vendors, managers, IT and Product Development to resolve problems

Experience For Reimbursement System Support Analyst Resume

• Escalating problems to appropriate teams when necessary
• Representing team on cross-functional teams for production, support and development activities
• Interacting with internal departments to deliver solutions
• Improving methodologies used in the job
• Maintain production support for all incidents by managing, tracking and resolving incidents by the agreed upon SLA time lines
• Participate in UAT for bug fixing, enhancement items by helping with requirement gathering of the business cases and other system related activities

Experience For System Support Analyst, / Iseries / RPG Resume

• Set up preventive system monitoring and alerting
• Assist system support analyst on user provisioning and other supporting needs
• Prepare training materials and provide application training to the end users
• Performing analysis and writing design/architecture documentation
• Quick learning habit and accuracy are definite assets
• Ensures daily operating procedures are completed timely and efficiently
• Ensures all data processing procedures are vehemently adhered to. Develop or modify internal procedures as needed
• Provide hands on production support for JDA Global Planning systems (Demand, Fulfillment and Supply)
• Clearly identify reported issues as a defect, training need, or enhancement request

Experience For Payroll System Support Analyst Resume

• Primary contact for nightly batch processing issues, ability to analyze and take corrective action for any reported batch issues
• Define, document test approach for identified issues / enhancements ; including creation and execution of test plans and scripts
• Actively participating in all phases of product development to ensure a smooth transition into production for the users, clients and support personnel
• Analyze, diagnose, test and implement solutions to support requests according to team standards and best practices
• Escalate and track support issues according to team guideline
• Responsible in broadcasting email communication to end users
• Strive for service excellence by providing the best-possible solutions or workarounds to users

Experience For Finance System Support Analyst Resume

• At least basic knowledge Networking technology (TCP/IP, DNS, DHCP)
• Collaborative but able to work autonomously with minimal guidance in a rapidly changing environment
• Lead and work on multiple Content Repository Migrations throughout the year working closely with other Migration Leads
• Provides technical assistance to programming staff in the analysis of application software abends and performance
• Assists state support with client directed communications related to incidents determining impact and root cause
• Assist in the development of training materials and presentations
• MCSA / MCSE is an asset

Experience For Financial System Support Analyst Resume

• ITIL / PMP certifications are definite asset
• Good working knowledge of PC’s including Windows XP/Windows 7 and Windows 8.1 operating systems. Ability to maintain troubleshoot and administer Cisco switches, network printers. Good understanding of RF technology would be an asset
• Works with TD and other EI COE’s to carry out necessary application and infrastructure releases, support and documentation according to industrial best practices and the Bank’s standardized processes (e.g. CMMI and ITIL)
• Provide ‘entry-level’ training on basic applications (Word, Excel, Outlook) as needed
• Ensure all PC’s and equipment at the Brant location is operational at all times
• Performs systems administration tasks that are both planned and emergency
• Analyzes, recognizes and troubleshoots problems with server hardware and applications software. Follows established procedures to detect, diagnose, and report all application related problems with servers
• Installs new software releases, systems upgrades, evaluates and installs patches and resolves software related problems

List of Typical Skills For a System Support Analyst Resume

Skills for senior system support analyst resume.

• Good analytical and data manipulation skills
• Effectively communicate both orally and in writing; communicate proficiently through technical writing and deliver information through presentations
• Skills in object, data and / or process modeling; financial analysis and planning, business value analysis; business process design
• Basic to intermediate decision-making and problem-solving skills
• Sound technical specification writing/documentation skills included Business requirements, test strategies and functional specifications
• Sound technicalspecification writing/documentation skills included Business requirements, teststrategies and functional specifications
• Creative problem-solving skills and ability to work conceptually
• Expert level skills in web application front-end technologies including JavaScript, AngularJS, AJAX, JQuery, HTML, CSS3, JSON

Skills For System Support Analyst Senior Resume

• Interpersonal skills to work across boundaries and to establish and maintain professional working relationships with co-workers, customers and clients
• Ablility to build relationships and work effectively in teams, including with overseas colleagues as part of the team’s international remit
• Advanced technical troubleshooting skills (Specifically VOIP/Telecommunications)
• Work effectively in a changing business environment, independently, and as part of a team
• Experience managing a backlog and prioritization
• Emphasis on communication skills and confidence in high pressure environment
• Experience in Windows, Linux command and support experience
• Administration skills in Windows 7, 8.1, 10
• Development Skills in .NET/Java to help maintain/create tools to support migrations

Skills For Treasury System Support Analyst Resume

• Coordinating and prioritizing requests/tickets among team members
• Developing and designing effective system-generated reports
• Experience monitoring and maintaining enterprise applications platforms; along with coordinating software application upgrades
• Excellent influencing and negotiating
• Knowledge and experience dealing with Group Policies implementation and troubleshooting; Security and administration of the Active Directory environment
• Strong in information acquisition and analysis, constructive challenge, building and managing partnerships, flexibility and stress management
• Experience using agile methodologies, continuous integration, automated unit testing, version control systems
• Experience with ticketing and tracking systems for incident and change management

Skills For System Support Analyst Intermediate Resume

• Experienced supporting JDA Global Supply Chain planning systems; preferably JDA Demand, Fulfillment and Supply
• Quick learner, good capability in understanding and communicating business processes and systems functionality (M)
• Knowledge and a demonstrated ability to quickly learn a variety of applications including web apps, mainframe, incident tracking tools
• Experience building and maintaining defined reports
• Experience working with vendor customer support on issue resolution and providing internal issue support
• Skill in troubleshooting and using diagnostic tools for client accessibility problems to applications, network and client environment
• Experience in IT operations department supporting systems in corresponding area

Skills For Functional System Support Analyst Resume

• Experience supporting lab instruments
• Experience in supporting Waters Empower 3
• Experience in supporting Waters NuGenesis LMS and SDMS
• Experience in developing document templates for Waters NuGenesis
• A combination of recognized post-secondary training and experience
• Experience in a Banking or Corporate Treasury background,
• A strong understanding of financial products
• Financial and treasury accounting knowledge/treasury system experience

Skills For Reimbursement System Support Analyst Resume

• Experience in aBanking or Corporate Treasury background,
• A strongunderstanding of financial products
• Financialand treasury accounting knowledge/treasury system experience
• Experience interfacing with REST Web Services
• Experience developing web user interfaces which are standards-compliant, cross-browser compatible and adhere to accessibility guidelines
• Experience with hosting apps in Cloud
• Experience working in SDLC and GxP environment

Skills For System Support Analyst, / Iseries / RPG Resume

• Three (3) or more years of JavaScript experience using an AJAX framework such as Angular or Sencha
• A good understanding of vehicle service plans, insurance or similar products
• At least two years system or application administration and/or report building experience
• Good understanding of Supply Chain and Trade Finance operational activities
• Good understanding of Business Continuity, Disaster Recovery, IT Risk and Security
• Experience of working with the MHR iTrent HR & Payroll
• Experience following software development practices that include source code management, version control, and change management processes and procedures
• Experience technically or functionally supporting applications
• Experience with job scheduling systems such as UC4

Skills For Payroll System Support Analyst Resume

• Experience with HPQC for manual and automated regression testing
• Experience in a large, multivendor, computing environment preferable
• Good documentation and problem solving abilities
• Experience working with large data sets
• Experience in technologies including SQL queries (Oracle) and Enterprise Content Management (IBM FileNet P8)
• Understand and dynamically adjust priorities as within a changing workload
• Experience driving IT Projects
• Experience using JAMF/Casper

Skills For Finance System Support Analyst Resume

• Co-ordinate testing and the sign off of static data or report changes from business owners prior to release into production
• Experience in change controls, incident management
• Prioritize work load , multi task and react quickly to meet business expectations
• Experience with Middle Office, Product Control, Finance and/or Market Risk Management environment
• Advanced user experience with Treasury systems
• Effective interaction with internal and external clients/counterparties/ vendors

Skills For Financial System Support Analyst Resume

• Clear communicator who is able to prioritise tasks
• Experience with Middle Office, Product Control, Finance and/or MarketRisk Management environment
• Advanced userexperience with Treasury systems
• Effectiveinteraction with internal and external clients/counterparties/ vendors
• Clearcommunicator who is able to prioritise tasks

List of Typical Responsibilities For a System Support Analyst Resume

Responsibilities for senior system support analyst resume.

• Experience in Enterprise production support or 5 years of experience in software development teams
• Experience with release and patch deployment , hands on experience of IBM WebSphere or Tibco deployment is advantage
• Possess good analytical skill and self-motivated
• Windows Server and UNIX experience strongly desired
• Proven experience in support or implementation in IT application systems (M)
• Expert level skills in Java or C# and SQL
• Learn new concepts and skills, absorb and retain new information
• ) Communication/Customer Service skills

Responsibilities For System Support Analyst Senior Resume

• Responsible for setting priorities, timelines, and managing the scope of various production efforts in a dynamic environment
• Strong attention to detail - ability to achieve thoroughness and accuracy when accomplishing a task
• Experience of working in a busy 24h production support environment
• Experience with OS related programming preferable
• Experience in Enterprise production support
• Experience in Database support
• Experience in Change Delivery
• Experience with SQL, SAS, and business intelligence tools
• Good functional knowledge on Supply Chain and Trade Finance flow (Front to Back ) is significant advantage

Responsibilities For Treasury System Support Analyst Resume

• Performs Root Cause Analysis for high priority incidents
• Three (3) or more years of C# or Java experience
• Five (5) or more years of experience with web interface design
• Five (5) or more years of experience with SQL development (DB2, SQL Server, stored procedures)
• Five (5) or more years of experience with Service Oriented Architecture design and development
• Five (5) or more years of systems or requirements analysis experience

Responsibilities For System Support Analyst Intermediate Resume

• Experience in Unix/Linux/AIX system administration and infrastructure under data center environments
• Experience as an System Support Analyst
• Strong business acumen in supply chain process and systems
• Highly-skilled people with extensive proficiency are encouraged to apply
• Demonstrated knowledge of company’s products and services
• Experience in SharePoint
• Good command in written and spoken English (M)

Responsibilities For Functional System Support Analyst Resume

• Up to 2 years business experience desired
• Previously HR/Payroll systems experience is essential
• Multi-national company experience (P)
• Strong grasp of security principles and how they apply to web-based application development
• Very good inter-personal and teamwork aptitude

Responsibilities For Reimbursement System Support Analyst Resume

• Experience in a Managed Care environment
• Co-ordinate testingand the sign off of static data or report changes from business owners prior torelease into production
• Three (3) years of experience in Application Support in a Clinical Lab environment
• Experience in use of Services and/or Support IT systems
• ) Apple Certified Macintosh Technician (ACMT) certification and Casper/JAMF experience
• Administrative experience with HPUX and RHEL environment of any size is advised
• Ensure a good documentation of the code released and a documentation for the production side

Responsibilities For System Support Analyst, / Iseries / RPG Resume

• Ensure a good communication with Paris and transfer to HK the new tools
• Maintain an excellent relation with customer with regular project review
• Experience with CRM highly desirable
• System support experience
• Good Team player (M)

Responsibilities For Payroll System Support Analyst Resume

• Provisioning and providing technical support and assisting second tier support regarding computer operations and networks
• Willing to work 2 shift (morning, noon) also on call support during weekend on rotational basis
• Identifying faults and resolving or providing concise information to members of the IT team and third parties to ensure incidents are resolved
• Willing to work shifts(morning and afternoon) and also be on call support during weekend on rotational basis
• Monitoring and operating a computer in accordance with detailed instructions
• Working knowledge of middleware integration and networking software
• Working knowledge of Automation Tools, Defect tracking tools, Version Control tools, file transfer tools
• Understanding of documentation, customer service, computer software and user account administration
• Administrating application logins

Responsibilities For Finance System Support Analyst Resume

• Mentoring L1, Work with L1 – Develop triage processes
• Understanding of web applications and their behavior under different operation systems such as Windows and Mac OS (P)
• Troubleshooting and Software Development Lifecycle support for new systems and upgrades
• Adhering to IT change management / governance principles
• Providing application support
• Training in PMP and ITIL (P)
• Working knowledge of Web Browsers and security protocols/settings
• Loading of key Supplier data elements

Responsibilities For Financial System Support Analyst Resume

• Loading of catalogue data for the internally Hosted Catalogues
• Working knowledge of Microsoft Office products – Excel, Power point, Word
• Working knowledge of Windows performance & memory troubleshooting
• Assist client teams in creating and closing time keeping projects
• Minimize operational failure, including the risk of fraud, by helping to devise and implementing sufficient regular controls,
• Establishes and documents standards and procedures for management review and detecting, diagnosing and reporting all application related server problems
• Provide the Training Team with information/updates on channel system(s), Self- Service, and CRM systems to provide training to end user
• Work flexible hours during month-end closing and project completion required
• Maintain software currency by evaluating and applying patches and updates as appropriate

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System Support Analyst Resume – Examples, Samples & Tips

• Resume Format
• May 28, 2024

System Support Analyst Resume : As a System Support Analyst, your resume is your ticket to landing a job in the competitive tech industry. Your resume should highlight your technical skills, problem-solving abilities, and experience in providing support for various systems and applications. In this blog post, we will discuss how to create a standout System Support Analyst resume that will catch the eye of potential employers and help you secure your dream job. Let’s dive in and explore the key components of a successful System Support Analyst resume.

System Support Analyst Resume – Summary

System Support Analyst Resume Sample

Barbara Gordon System Support Analyst (503) 555-2345 [email protected] 3131 Pine Lane, Lakeshore, TN 12345

Experienced System Support Analyst with over 5 years of experience in providing technical support and troubleshooting for software and hardware systems. Proficient in diagnosing and resolving technical issues, ensuring optimal system performance. Skilled in working with various operating systems and applications, including Windows, Linux, and Microsoft Office. Strong communication and problem-solving abilities.

System Support Analyst XYZ Company, New York, NY January 2018 – Present

– Provided technical support to end users for hardware and software issues – Installed, configured, and maintained computer systems and applications – Troubleshooted network connectivity issues and resolved them in a timely manner – Conducted training sessions for employees on new software and technology updates – Collaborated with IT team to implement system upgrades and enhancements – Documented support tickets and resolutions for future reference – Participated in on-call rotation for after-hours support and emergencies

System Support Analyst ABC Corporation, Chicago, IL June 2015 – December 2017

– Assisted in the deployment and maintenance of servers, workstations, and peripherals – Resolved technical issues related to operating systems, applications, and hardware – Conducted regular system audits to ensure compliance with security protocols – Provided remote support to offsite employees and branch offices – Assisted in the implementation of disaster recovery plans and backup solutions – Collaborated with vendors to troubleshoot and resolve software and hardware issues – Created and maintained documentation for system configurations and procedures

Bachelor of Science in Computer Science University of California, Los Angeles, CA 2015-2019

Relevant Coursework: – Database Management Systems – Operating Systems – Computer Networks – Software Engineering

Honors: Dean’s List, Fall 2017-Spring 2019

Projects: – Developed a web-based inventory management system for a local retail store using PHP and MySQL – Created a mobile application for tracking fitness goals using Java and Android Studio

Technical Skills: – Proficient in Java, Python, SQL, HTML, CSS – Familiar with Linux operating systems and cloud computing technologies

– Proficient in troubleshooting and resolving hardware and software issues – Experienced in providing technical support to end users – Skilled in installing, configuring, and maintaining computer systems – Knowledgeable in network administration and security protocols – Familiar with ITIL best practices and service management principles – Proficient in using ticketing systems such as ServiceNow and Jira – Strong communication and interpersonal skills – Ability to work independently and as part of a team – Certifications: CompTIA A+, CompTIA Network+, Microsoft Certified Professional (MCP) – 5+ years of experience in system support and IT helpdesk roles

Certifications

– CompTIA A+ Certification, 2018 – Microsoft Certified Solutions Expert (MCSE), 2019 – Cisco Certified Network Associate (CCNA), 2020 – ITIL Foundation Certification, 2017

Awards & Achievements

– Received Employee of the Month award in January 2019 for outstanding performance and dedication to resolving technical issues efficiently – Achieved certification in ITIL Foundation in 2018, demonstrating expertise in IT service management best practices – Recognized for exceptional customer service skills by receiving multiple positive feedback from end users and colleagues – Successfully implemented a new ticketing system that improved response time and streamlined communication within the IT department – Completed advanced training in cybersecurity protocols and best practices in 2020, enhancing knowledge and skills in protecting company data and systems

Daniel King – Analyst – WXY Group – (666) 555-4444 – [email protected]

System Support Analyst Resume Objective – Examples

1. To leverage my technical expertise and problem-solving skills to provide efficient system support and troubleshooting for end users in a fast-paced environment. 2. Seeking a System Support Analyst position where I can utilize my strong analytical abilities and attention to detail to ensure the smooth operation of IT systems and applications. 3. To contribute my knowledge of network infrastructure and software applications in a System Support Analyst role, ensuring optimal performance and reliability for users. 4. Seeking a challenging System Support Analyst position where I can apply my experience in system administration and customer service to enhance the overall IT support experience. 5. To secure a System Support Analyst position that allows me to collaborate with cross-functional teams and implement innovative solutions to improve system performance and user satisfaction.

System Support Analyst Resume Description Examples

1. Provided technical support and troubleshooting for software and hardware issues, ensuring minimal downtime and maximum efficiency for end users. 2. Collaborated with IT teams to implement system upgrades and enhancements, ensuring seamless integration and optimal performance. 3. Conducted regular system audits to identify and address potential security vulnerabilities, ensuring data integrity and confidentiality. 4. Developed and maintained system documentation and user guides to facilitate training and support for end users. 5. Participated in on-call rotation to provide 24/7 support for critical system issues, ensuring timely resolution and minimal disruption to business operations.

Action Verbs to Use in System Support Analyst Resume

1. Analyzed: Conducted in-depth analysis of system issues to identify root causes and develop effective solutions. 2. Resolved: Successfully resolved technical issues and system errors to ensure smooth operation of IT systems. 3. Implemented: Implemented new software applications and system upgrades to enhance system performance and efficiency. 4. Troubleshooted: Identified and resolved system problems through systematic troubleshooting and problem-solving techniques. 5. Configured: Configured hardware and software settings to optimize system functionality and performance. 6. Collaborated: Collaborated with cross-functional teams to address system issues and implement solutions. 7. Documented: Documented system processes, procedures, and troubleshooting steps for future reference. 8. Tested: Conducted thorough testing of system changes and updates to ensure compatibility and functionality. 9. Supported: Provided technical support and assistance to end-users to resolve system-related issues. 10. Trained: Conducted training sessions for end-users on system functionalities and best practices.

FAQs – System Support Analyst Resume

1. What skills should a system support analyst include on their resume? A system support analyst should include technical skills such as knowledge of operating systems, networking, hardware troubleshooting, and software installation. They should also include soft skills such as communication, problem-solving, and customer service.

2. How should a system support analyst highlight their experience on their resume? A system support analyst should highlight their experience by listing specific projects they have worked on, detailing the technologies they have used, and quantifying their achievements. They should also include any certifications or training they have completed.

3. Should a system support analyst include a cover letter with their resume? Yes, a system support analyst should include a cover letter with their resume. The cover letter allows them to explain why they are a good fit for the position and highlight specific experiences or skills that make them a strong candidate.

4. How can a system support analyst tailor their resume for a specific job posting? A system support analyst can tailor their resume for a specific job posting by carefully reading the job description and highlighting relevant skills and experiences that match the requirements of the position. They can also customize their resume by using keywords from the job posting.

5. What are some common mistakes to avoid on a system support analyst resume? Some common mistakes to avoid on a system support analyst resume include spelling and grammar errors, including irrelevant information, and using a generic template. It is also important to be honest about your skills and experiences and to provide specific examples of your accomplishments.

In conclusion, a well-crafted System Support Analyst resume should highlight your relevant skills, experience, and achievements in a clear and concise manner. By including a strong objective, summary, education, skills, experience, certification, awards, and achievements sections, you can effectively showcase your qualifications to potential employers. Use our free template as a guide to create a standout resume that will help you land your dream job.

Resume Tips

Choose the right format.

Select a resume format that best showcases your skills and experience. Common formats include chronological, functional, and combination resumes.

Tailor Your Resume

Customize your resume for each job application by highlighting relevant skills and experiences that match the job description.

Focus on Key Sections

Include essential sections such as contact information, professional summary or objective, work experience, education, skills, and relevant certifications.

Use Clear and Concise Language

Be concise and use action verbs to describe your accomplishments and responsibilities in each job role.

Quantify Achievements

Whenever possible, quantify your achievements with numbers or percentages to demonstrate your impact in previous roles.

Highlight Transferable Skills

Emphasize transferable skills that are relevant to the job you're applying for, such as communication, problem-solving, and leadership skills.

Prioritize Readability

Ensure your resume is easy to read by using a clean and professional font, adequate white space, and bullet points for listing information.

Proofread Carefully

Avoid spelling and grammar errors by proofreading your resume multiple times or asking a trusted friend or colleague to review it.

Keep it Updated

Regularly update your resume with new experiences, skills, and accomplishments to reflect your most current qualifications.

Seek Feedback

Consider seeking feedback from career advisors, mentors, or professionals in your industry to improve your resume further.

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Support Analyst resume examples for 2024

A support analyst's resume should showcase their ability to handle various tasks. They should be able to demonstrate strong customer service skills, troubleshooting, and issue resolution. As Assistant Professor Oriehi Destiny Anyaiwe of the Department of Math and Computer Science at Lawrence Technological University puts it, "Attitude is key. Anyone can memorize a programming language and have a perfect syntax, but if you cannot find your way out of a paper bag you do the company no good." They should also highlight their experience in providing technical support, application support, and handling system issues. Additionally, skills such as data entry, problem-solving, and user support are valued.

Support Analyst resume example

How to format your support analyst resume:.

• Tailor your resume’s job title and content to the support analyst position you’re applying for.
• Highlight achievements that showcase your problem-solving skills and ability to enhance processes in your work experience.
• Keep your resume concise and focused on relevant experiences, aiming for a length of one page.

Choose from 10+ customizable support analyst resume templates

Choose from a variety of easy-to-use support analyst resume templates and get expert advice from Zippia’s AI resume writer along the way. Using pre-approved templates, you can rest assured that the structure and format of your support analyst resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Support Analyst resume format and sections

1. add contact information to your support analyst resume.

Support Analyst Resume Contact Information Example # 1

Dhruv Johnson

[email protected] | 333-111-2222 | www.linkedin.com/in/dhruv-johnson

2. Add relevant education to your support analyst resume

Your resume's education section should include:

• The name of your school
• The date you graduated ( Month, Year or Year are both appropriate)
• The name of your degree

If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

• Academic awards (Dean's List, Latin honors, etc. )
• GPA (if you're a recent graduate and your GPA was 3.5+)
• Extra certifications
• Academic projects (thesis, dissertation, etc. )

Other tips to consider when writing your education section include:

• If you're a recent graduate, you might opt to place your education section above your experience section
• The more work experience you get, the shorter your education section should be
• List your education in reverse chronological order, with your most recent and high-ranking degrees first
• If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Check More About Support Analyst Education

Support Analyst Resume Relevant Education Example # 1

Some College Courses In Computer Science 2014 - 2016

University of Illinois at Chicago Chicago, IL

Support Analyst Resume Relevant Education Example # 2

Associate's Degree In Political Science 2008 - 2010

University of Washington Seattle, WA

3. Next, create a support analyst skills section on your resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

• Include 6-12 skills, in bullet point form
• List mostly hard skills ; soft skills are hard to test
• Emphasize the skills that are most important for the job

Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example of skills to include on an support analyst resume

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

The efficient operation of an application needs day to day maintenance that is done through application support. It assists users to manage any queries or errors they may face in the daily use of the application as well as provide a contact that users can reach for assistance. It may include a service desk and backups.

Issue resolution refers to a set of processes that can be used to resolve an issue, conflict, dispute, or claim, and the ability to deal with the problems that need to be resolved, the decisions that need to be made, and the risks that need to be mitigated. Essentially, an issue resolution process intends to make it easier for people to come to a resolution following an issue.

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

A management system is a set of policies, processes, and procedures taken by an organization or a business to ensure it can fulfill its tasks and achieve its objectives. A management system makes sure that the company excels financially and improves the user experience. The management system also takes care of the worker's and employees' needs and manages their workload and oversees their performance. Apart from interior matters of the company, a management system also deals with exterior matters like legislations, tax matters, and law issues.

Top Skills for a Support Analyst

• Customer Service , 16.4%
• Troubleshoot , 6.8%
• Technical Support , 5.3%
• Application Support , 5.2%
• Other Skills , 66.3%

4. List your support analyst experience

The most important part of any resume for a support analyst is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of support analysts" and "Managed a team of 6 support analysts over a 9-month project. "

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

• Implemented and maintained the Windows 95 Team of up to 300 members during its original release.
• Assisted customers with items such as troubleshooting hardware/software issues.
• Transferred to Atlanta in 1997 and was promoted to a position in new Hardware Support group.
• Ensured the Prompt UPS Return Shipment of Old Hardware.
• Managed internal selection of IBM employees and contractors, and work schedules for the seven member AIX team.
• Provided support to 1200 clients for all Hardware on PCs and Laptops.
• Maintained current approved listing of personal computer hardware and software.
• Routed cables, unboxed and set up all new hardware, including dual screen configurations.
• Required to quickly and adeptly analyze complex situations and to advise bankers on actions needed for complex maintenance.
• Trained staff on operating procedures and company services and identified individual development needs with appropriate training.
• Performed day-to-day hardware and software technical support for internal University of Chicago hospital employees.
• Led the implementation and automation of vulnerability management and threat detection tools.
• supported software and hardware for the OBGYN department.
• Worked on Python-based internal tooling.
• Performed hardware diagnostic and replacement.
• Loaded updates that were required for all CAD tools.
• Involved in creation, installing, upgrading databases 11gR2 to 12c, and administration of Databases in both SQL/Windows Environments.
• Developed templates on Cisco Prime Infrastructure 2.0..
• Executed shell scripts on UNIX for Server auto start-ups, shut-downs and log files checking and daily/weekly job scripts.
• Standardized all drawings needed to fabricate and assemble PCB's.

5. Highlight support analyst certifications on your resume

Specific support analyst certifications can be a powerful tool to show employers you've developed the appropriate skills.

If you have any of these certifications, make sure to put them on your support analyst resume:

• Security 5 Certification
• Certified Network Computer Technician (CNCT)
• Project Management Professional (PMP)
• Certified Pharmacy Technician (CPhT)
• Certified Information Security Manager (CISM)
• Microsoft Certified Technology Specialist: .NET Framework 3.5, Windows Workflow Fnd Applications (MCTS)
• HDI Desktop Support Technician (HDI)
• Apple Certified Support Professional 10.10 (ACSP)
• HDI Support Center Manager (HDI)
• Support Center Analyst (SCA)

6. Finally, add an support analyst resume summary or objective statement

A resume summary statement consists of 1-3 sentences at the top of your support analyst resume that quickly summarizes who you are and what you have to offer. The summary statement should include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to emphasize skills and experiences that feature in the job description.

Common support analyst resume skills

• Customer Service
• Troubleshoot
• Technical Support
• Application Support
• Issue Resolution
• Excellent Interpersonal
• Management System
• Phone Calls
• System Issues
• Strong Analytical
• Strong Problem-Solving
• User Support
• Level Support
• Customer Satisfaction
• Customer Support
• Desktop Support
• Problem Resolution
• Technical Assistance
• Technical Issues
• Software Issues
• Customer Issues
• Software Applications
• Computer System
• Software Support
• Troubleshooting Assistance
• Phone Support

Support Analyst Jobs

Links to help optimize your support analyst resume.

• How To Write A Resume
• List Of Skills For Your Resume
• How To Write A Resume Summary Statement
• Action Words For Your Resume
• How To List References On Your Resume

Updated June 25, 2024

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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Application Support Analyst Resume Examples

Are you looking for a job as an Application Support Analyst? If so, you’re probably in the middle of building your resume. Crafting an effective resume can be a daunting task, but it doesn’t have to be. With this guide, you’ll learn how to write an Application Support Analyst resume that stands out and gets you noticed by hiring managers. We’ll review what to include in your resume, provide some examples and tips, and even suggest a few resume-writing services that can help you create a resume that makes a great first impression.

If you didn’t find what you were looking for, be sure to check out our complete library of resume examples .

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Application Support Analyst

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

I am an experienced Application Support Analyst with 8 years of experience managing the implementation, maintenance, and monitoring of software systems, providing 1st and 2nd line support, and working with customers to diagnose and solve technical issues. I have a strong technical background with a strong understanding of IT systems, web applications, and databases. I have excellent communication and problem- solving skills and I am available to start work immediately.

Core Skills :

• Application support and maintenance
• Software monitoring and diagnostics
• IT systems and web application troubleshooting
• Database management
• Customer service and support
• Problem solving and critical thinking
• Documentation and report writing
• Technical and non- technical communication

Professional Experience :

Application Support Analyst – ABC Inc. – 2017- 2021

• Led the implementation, maintenance, and monitoring of software systems
• Provided 1st and 2nd line support, and interacted with customers to diagnose and solve technical issues
• Monitored system performance, identified and addressed any issues
• Developed and updated technical documentation, user manuals, and SOPs
• Collaborated with cross- functional teams to identify and resolve any technical issues

Application Support Technician – XYZ Inc. – 2013- 2017

• Performed troubleshooting and maintenance of IT systems, web applications, and databases
• Developed and implemented technical documentation and user manuals

Education :

Bachelor of Science in Computer Science – ABC University – 2010- 2013

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Application Support Analyst Resume with No Experience

Recent college graduate with significant knowledge in troubleshooting, software programming, and customer service. Passionate about technology and eager to obtain a role as an Application Support Analyst.

• Strong technical knowledge in software applications
• Highly organized and detail- oriented
• Excellent problem- solving and analytical skills
• Excellent communication, interpersonal, and customer service skills
• Ability to work in a fast- paced environment

Responsibilities :

• Monitor and assess performance of computer software applications
• Provide technical support for software applications
• Troubleshoot and resolve software application issues
• Assist with the testing and development of new software applications
• Document and track software application issues
• Develop training materials and assist with user training
• Provide customer service and answer customer inquiries
• Keep up- to- date with software application trends and updates

Experience 0 Years

Level Junior

Education Bachelor’s

Application Support Analyst Resume with 2 Years of Experience

Dynamic and detail- oriented Application Support Analyst with 2 years of experience providing exceptional client service in a fast- paced environment. Proven expertise in troubleshooting complex software issues and providing user- friendly technical support. Able to quickly acquire new knowledge and develop successful strategies to resolve customer challenges.

• Software Troubleshooting
• Technical Troubleshooting
• Client Service
• System Configuration
• User Support
• Technical Documentation
• Problem Resolution
• Software installation
• Network Administration
• Investigated and solved user- reported issues with software applications
• Performed software installations, configuration and troubleshooting
• Developed system support documentation and user guides
• Diagnosed, troubleshot and resolved technical issues
• Performed system and application tests to ensure functionality
• Assisted in the implementation of new software applications
• Provided technical guidance and training to users
• Monitored, managed and maintained network systems and applications

Experience 2+ Years

Application Support Analyst Resume with 5 Years of Experience

Experienced Application Support Analyst with 5 years of expertise in providing technical assistance and guidance to users. Proven ability to diagnose and troubleshoot software and hardware problems. Skilled in working with a variety of software applications and providing effective customer service to address user complaints. Possess excellent communication and interpersonal skills with the ability to interact with people at all levels.

Core Skills

• Database Administration
• Customer Support
• Problem Solving
• Documentation
• Technical Writing
• Diagnostics

Responsibilities

• Provided technical assistance and responded to inquiries from internal and external customers.
• Performed in- depth troubleshooting to identify root cause of software and hardware problems.
• Resolved various issues on different levels such as software, network, and system.
• Created and maintained user accounts and access privileges.
• Performed system administration tasks such as software installations, upgrades, and patches.
• Configured and maintained databases, applications, and systems in order to ensure optimal performance.
• Assisted in the preparation of technical documents and user manuals.

Experience 5+ Years

Level Senior

Application Support Analyst Resume with 7 Years of Experience

Highly experienced and organized Application Support Analyst with 7 years of industry experience in providing effective support to ensure the stable performance of applications. Excellent problem- solving and critical thinking skills combined with a strong customer service focus. Possess a Bachelor’s degree in Computer Science and certifications in CompTIA A+, Cisco CCNA, Oracle Database 11i and CompTIA Linux+.

• Expert knowledge of IT support and applications
• Outstanding problem- solving and critical thinking skills
• Proficient in the use of software tools and technologies
• Excellent customer service orientation
• Ability to prioritize tasks and work independently
• Ability to work in a team environment
• Excellent communication and interpersonal skills
• Providing technical support and maintenance for applications
• Resolving customer inquiries and requests in a timely manner
• Testing and troubleshooting applications to identify and resolve issues
• Collaborating with developers and engineers to resolve technical issues
• Identifying root cause issues and recommending solutions
• Monitoring the performance of applications and systems and making recommendations for improvement
• Participating in the development and implementation of applications
• Ensuring compliance with organizational policies and procedures
• Preparing and maintain documentation related to applications and systems
• Providing support for software upgrades, patching and system updates

Experience 7+ Years

Application Support Analyst Resume with 10 Years of Experience

Highly experienced and motivated Application Support Analyst with 10 years of experience in managing and troubleshooting applications, software, and hardware. Adept at providing technical support for clients, identifying and resolving system issues, and monitoring and upgrading applications. Possesses excellent analytical and problem- solving skills and is able to work collaboratively with colleagues, clients, and other stakeholders.

• Application Support
• Technical Support
• System Troubleshooting
• Application Maintenance
• System Monitoring
• Software Upgrades
• Issue Resolution
• Hardware/Software Installation
• Team Collaboration
• Client Support
• Analytical Problem- Solving
• Provided technical support to clients in using applications and resolving issues
• Identified and troubleshot system and application issues and provided solutions
• Monitored and upgraded applications on a regular basis to ensure optimal performance
• Installed and configured applications, hardware and software to meet client needs
• Collaborated with teams to effectively identify, analyze, and resolve system issues
• Assisted with testing applications and software to identify and fix deficiencies
• Provided training and assistance to clients in using and troubleshooting applications
• Assisted with the development of new applications, software, and hardware systems

Experience 10+ Years

Level Senior Manager

Education Master’s

Application Support Analyst Resume with 15 Years of Experience

A highly experienced and motivated Application Support Analyst with 15 years of experience providing end- user support on various applications. Skilled in troubleshooting, improving, and supporting complex applications. Expert in creating and implementing solutions to minimize downtime and maintain a high level of system performance. Experienced in creating test plans, developing database queries, and performing system upgrades. Possesses the ability to quickly identify and solve application problems, as well as provide excellent customer service.

• System Analysis
• Troubleshooting & Problem Solving
• Test Plan Development
• Database Query & Maintenance
• Application Performance Management
• Application Enhancements
• System Upgrades
• Customer Service
• Responding to service requests, providing troubleshooting and end- user support for applications.
• Analyzing and improving existing applications to ensure optimal performance.
• Creating test plans to ensure the proper functioning of applications.
• Developing database queries to improve application performance.
• Maintaining system security and reliability.
• Performing system upgrades and enhancements.
• Working with internal teams to resolve application issues.
• Providing training and technical support to end- users.
• Assisting with the development and implementation of application strategies.

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

What should be included in a Application Support Analyst resume?

A resume for an Application Support Analyst should include the following items:

• Knowledge of operating systems, hardware, databases, and software applications
• Troubleshooting experience and problem-solving skills
• Technical writing and communication abilities
• Project management and leadership skills
• Ability to work independently and as part of a team
• Ability to multi-task and prioritize workloads
• Expertise in identifying and resolving application-related issues
• Experience providing end-user application support
• Experience in providing remote support to customers
• Experienced in testing software applications
• Knowledge of scripting and automation
• Ability to understand business processes and how they relate to applications
• Proactive approach to system maintenance and upgrades
• Knowledge of ITIL best practices

What is a good summary for a Application Support Analyst resume?

A strong application support analyst resume should accurately reflect the skills and experience you have in the world of IT support and application troubleshooting. An effective summary should emphasize your expertise in resolving customer service issues, working with complex software systems, and managing end-user training. Your summary should also highlight your experience in providing technical support, debugging and troubleshooting, and maintaining application and system performance. Include specific examples of how you have successfully implemented and managed technical solutions, identified and corrected system issues, and provided excellent customer service. When crafting your resume summary, you should demonstrate your ability to work successfully in a fast-paced environment and showcase your technical skills and experience in an engaging and concise manner.

What is a good objective for a Application Support Analyst resume?

A good objective for an Application Support Analyst resume is to demonstrate expertise in providing technical support and maintenance services for software applications. A targeted objective should emphasize relevant qualifications and experiences, as well as any technical skills, certifications, and professional development related to the position.

• Display expertise in troubleshooting, diagnosing and resolving software and hardware applications issues.
• Highlight knowledge of operating systems, hardware, databases, and application software.
• Prove experience in configuring and installing applications, software updates, and bug fixes.
• Show proficiency in maintaining application systems and providing end-user technical support.
• Demonstrate strong capabilities in monitoring application performance and conducting system maintenance.
• Highlight experience in identifying and resolving software and hardware problems.
• Show ability to document procedures and provide training to users.
• Demonstrate excellent communication, problem-solving, and customer service skills.

How do you list Application Support Analyst skills on a resume?

When creating a resume for an Application Support Analyst position, it is important to highlight key skills that would make you successful in the role.

A resume should be tailored to the job that you’re applying for, so make sure to list the skills that are most relevant to the job.

Below are some of the skills to include when listing Application Support Analyst skills on a resume:

• Database Management: Application Support Analysts must be comfortable working with MS SQL, Oracle and MySQL databases. Demonstrating the ability to create databases, maintain and optimize them is essential in this role.
• Troubleshooting: Application Support Analysts should have excellent problem-solving skills and be able to troubleshoot quickly and efficiently.
• Technical Support: Having a technical background and experience in providing support for hardware and software applications is important for this role.
• Customer Service: Application Support Analysts often have to interact with customers and provide them with help and support. Good customer service skills are essential.
• Communication: Strong communication skills are necessary to explain technical concepts to non-technical people.
• Multitasking: Application Support Analysts must be able to juggle multiple tasks at once and handle a wide range of issues.
• Documentation: Application Support Analysts should have experience creating and maintaining technical documentation.

By highlighting these skills on your resume, you will be able to show potential employers that you are a great fit for the role.

What skills should I put on my resume for Application Support Analyst?

When it comes to creating an effective resume for an Application Support Analyst position, you’ll want to make sure that you include any relevant skills that show you are a qualified candidate. Here are a few suggested skills to include on your resume:

• Technical Knowledge: As an Application Support Analyst, you will be responsible for troubleshooting software problems and providing technical support. You should make sure to include any technical skills or knowledge you have related to applications, databases, operating systems, and software development.
• Problem-Solving: It’s important for Application Support Analysts to be able to identify and solve problems quickly and efficiently. Make sure to showcase your problem-solving skills by highlighting any relevant experience you have in troubleshooting and resolving software issues.
• Customer Service: As an Application Support Analyst, you will be working with customers to provide technical assistance and support. Be sure to include any customer service experience you have, such as providing support over the phone or in-person.
• Attention to Detail: When troubleshooting software problems, it’s essential to pay attention to detail. Make sure to emphasize your ability to pay close attention to details when developing solutions.
• Analytical Skills: As an Application Support Analyst, you will need to analyze and evaluate data to detect problems and identify areas for improvement. Showcase your analytical skills by highlighting any relevant experience you have in data analysis and process optimization.

By including these key skills on your resume, you can demonstrate your qualifications for an Application Support Analyst position.

Key takeaways for an Application Support Analyst resume

An Application Support Analyst resume should have a few key takeaways to make it stand out from the competition. These takeaways include highlighting your experience in troubleshooting applications, technical skills, and customer service experience.

First and foremost, it’s important to showcase your experience in troubleshooting applications. Application Support Analysts are responsible for troubleshooting and resolving technical issues with software applications and systems. You should highlight any experience you have in this area and discuss the challenges you’ve faced and the solutions you’ve implemented.

It’s also important to focus on your technical skills. Application Support Analysts must have technical expertise in various programming languages, databases, and operating systems. Be sure to include any programming languages, databases, and operating systems you’re familiar with.

Finally, you should highlight your customer service experience. Application Support Analysts are often the first point of contact for customers, so strong customer service skills are a must. You should include any customer service experience you have, such as responding to support tickets, phone support, or working with customers in person.

These are just a few of the key takeaways for an Application Support Analyst resume. By highlighting your experience in troubleshooting applications, technical skills, and customer service experience, you can give your resume the edge it needs to stand out from the competition.

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• • Effectively resolved first line application queries for over 150+ clients on a weekly basis.
• • Improved ticketing resolution time by 25% by applying strategic problem-solving techniques.
• • Worked closely with development teams to address and rectify complex application issues, enhancing application reliability by 30%.
• • Ensured 95% of customer SLAs are consistently met through diligent tracking.
• • Coordinated with the Product Manager to provide specification support for future development, facilitating the delivery of 10+ product updates.
• • Handled 200+ customer queries weekly, maintaining a high customer satisfaction rate of 98%.
• • Contributed to UAT and live environment testing, identifying and rectifying errors for robust software performance.
• • Supported the implementation of 5+ major software updates, ensuring seamless transition and minimal downtime.
• • Prepared comprehensive training materials that have raised new-user competency by 35% over a quarter.
• • Set up UAT and Live environments for 10+ new customers.
• • Reduced resolution times by 30% through optimizing support protocols.
• • Administered customer environments in line with solution requirements, ensuring flawless user experience.
• • Assisted in release testing and troubleshooting, enhancing product stability by 40%
• • Coordinated with the Project Manager in customer project reviews, aiding in smooth project to operations transition.

5 Application Support Analyst Resume Examples & Guide for 2024

Your application support analyst resume needs to emphasize your troubleshooting expertise. Demonstrate your ability to quickly resolve technical issues to maintain smooth application performance. Showcase your knack for customer service on your resume. Your proficiency in translating complex technical language into user-friendly terms is vital for effective user support.

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Traditional

Resume Guide

Simple guide to your application support analyst resume format.

Designing your application support analyst resume experience to grab recruiters' attention

How to create an impactful Application support analyst resume skills section

Optimizing the education and certification sections of your application support analyst resume, crafting the application support analyst resume summary or objective: a blend of achievements, aspirations, and uniqueness, four additional sections to consider for your application support analyst resume, key takeaways.

A common resume challenge faced by Application Support Analysts is demonstrating the ability to handle complex technical issues in a highly pressured environment, effectively translating this hands-on experience into clear, concise, and compelling resume content. Our guide can assist in overcoming this challenge by providing targeted advice on how to craft impactful situation-action-result (SAR) statements, which allow you to succinctly showcase your problem-solving skills and the positive impact of your actions within past roles.

Dive into our concise guide to learn how to:

• Show your application support analyst career's brightest moments through your resume's summary, objective, and experience sections.
• Explore top-notch application support analyst resume examples to understand how to distinguish yourself from other candidates.
• Identify the most sought-after application support analyst skills and certifications in the industry.
• Design a structured yet unique resume layout.

Recommended reads:

• Product Support Specialist resume
• IT System Administrator resume
• Linux System Administrator resume
• Junior Salesforce Admin resume
• Service Desk Analyst resume

Successful application support analyst resumes all have something in common - candidates invest in a simple resume layout . One that is easy to read, makes a good first impression, and is adapted to their professional experience.

There are three distinct resume formats , which help you focus on different aspects of your resume. Those are:

• A reverse-chronological resume format - puts your most recent experience in the spotlight
• A functional skill-based resume format that makes your transferrable skills the center of attention
• A hybrid resume format - it combines skills and experiences.

What's more, keep in mind that your resume usually goes through an ATS (Applicant Tracker System) (i.e. the software used by companies in the hiring process).

The application support analyst resumes that suit the ATS:

• incorporate exact match keywords and skills from the job description;
• should be no longer than two pages;
• should be submitted in a PDF format, unless specified otherwise.

Upload your resume

Drop your resume here or choose a file . PDF & DOCX only. Max 2MB file size.

Consider incorporating design elements like icons or charts to enhance your resume's visual appeal and readability. But remember, the key is subtlety; don't let design overshadow content.

Essential application support analyst resume sections for a comprehensive overview:

• Header: Enables recruiters to swiftly access your contact details and peruse your latest work portfolio.
• Summary or Objective: Offers a snapshot of your career milestones and aspirations.
• Experience: Demonstrates alignment with job prerequisites and highlights your tangible contributions.
• Skills: Captures the full spectrum of your expertise, making you a compelling application support analyst candidate.
• Education & Certifications: Bridges potential experience gaps and underscores your dedication to the field.

What recruiters want to see on your resume:

• Experience with specific software, systems, or platforms relevant to the role. This could include ticketing systems, monitoring tools, and databases.
• Problem-solving and troubleshooting skills which are crucial in responding to and resolving application-related issues.
• Knowledge of ITIL or other industry standard methodologies for IT service management.
• Exceptional communication and customer service skills, especially as it relates to technical explanations to non-technical users.
• Evidence of ongoing learning and certification, such as Microsoft Certified: Azure Administrator Associate or AWS Certified SysOps Administrator, indicating a commitment to keeping up with advancements in the field.
• Resume Layout

Designing your application support analyst resume experience to grab recruiters' attention

For the application support analyst position, it's crucial to show how your expertise matches what they're looking for.

Your resume experience section can be a game-changer. Ensure you:

• Feature roles most relevant to the application support analyst job you're targeting.
• Avoid diving too deep into ancient history - unless what you did a decade ago is super relevant to the application support analyst role.
• Structure each bullet to first describe what you did, followed by the skills you utilized, and then the impact of your efforts.
• Quantify your achievements with numbers, possibly highlighting the broader impact on the organization.
• Emphasize transferable skills - those you've gained in past roles that could be valuable in your new role. This showcases your unique professional value.

Crafting the experience section doesn't mean detailing every job you've ever had. Check out the application support analyst resume samples below to see how top professionals present their experience.

• Provided application support and troubleshooting for internal and external users, ensuring timely resolution of issues.
• Collaborated with cross-functional teams to analyze, diagnose, and resolve software defects, resulting in a 30% reduction in application downtime.
• Implemented proactive monitoring tools, reducing system failures by 20% and improving overall system stability.
• Developed and delivered end-user training sessions on software functionality, empowering users to effectively utilize the applications.
• Created comprehensive documentation on support processes, troubleshooting techniques, and frequently asked questions, enhancing knowledge sharing within the team.
• Delivered second-level application support, investigating and resolving complex technical issues for a global customer base.
• Led the successful migration of a critical application to a new platform, minimizing disruption and ensuring seamless user experience.
• Collaborated with development teams to prioritize and implement bug fixes, resulting in a 15% reduction in customer-reported issues.
• Performed root cause analysis and implemented preventive measures, reducing recurring incidents by 25%.
• Participated in regression testing and quality assurance activities to ensure software reliability and adherence to specifications.
• Provided first-line support for a portfolio of business-critical applications, addressing user inquiries and resolving technical issues.
• Collaborated with vendors to implement system upgrades and enhancements, ensuring optimal performance and functionality.
• Assisted in the development and execution of test plans for new software releases, identifying and reporting defects to development teams.
• Contributed to the creation of a knowledge base, documenting known issues and solutions for efficient troubleshooting.
• Participated in on-call rotation to provide 24/7 support, maintaining high availability and minimizing downtime.
• Supported users in configuring and customizing commercial software applications, ensuring alignment with business requirements.
• Collaborated with clients to gather and analyze software enhancement requests, translating them into actionable development tasks.
• Assisted in the design and implementation of software integrations, improving data flow and synchronization between systems.
• Developed SQL queries and scripts to extract, manipulate, and analyze data, supporting reporting and decision-making processes.
• Facilitated user acceptance testing and conducted training sessions, resulting in smooth software deployments and user adoption.
• Providing technical support for enterprise-level applications, resolving complex issues and ensuring customer satisfaction.
• Collaborating closely with development teams to reproduce and investigate software defects, driving timely resolutions.
• Leading the implementation of automated monitoring solutions, reducing incident response time by 40%.
• Mentoring junior support analysts, facilitating their professional growth and enhancing team performance.
• Contributing to knowledge base articles and best practice documentation, promoting efficient support practices across the organization.
• Provided application support for a diverse client base, addressing user inquiries and resolving technical issues via phone and email.
• Developed and maintained comprehensive incident tracking and resolution system, ensuring accurate and timely record-keeping.
• Collaborated with development teams to test and deploy new software releases, ensuring smooth transitions and minimal disruption.
• Conducted performance tuning and optimization of database queries, resulting in a 25% reduction in application response time.
• Participated in customer-facing meetings to understand business requirements and provide tailored technical solutions.
• Provided comprehensive support for enterprise resource planning (ERP) systems, troubleshooting complex technical issues.
• Collaborated with cross-functional teams to implement system upgrades and enhancements, ensuring seamless operations.
• Assisted in the development and execution of test plans and scripts for ERP module implementations.
• Supported end-users in training sessions and workshops, facilitating their adoption of ERP functionalities.
• Contributed to continuous process improvement initiatives, streamlining support procedures and enhancing customer satisfaction.
• Provided technical assistance for web-based applications, resolving user-reported issues and escalating complex cases as necessary.
• Collaborated with development teams to reproduce and debug software defects, ensuring timely resolution.
• Developed and maintained troubleshooting guides and knowledge base articles, enabling efficient issue resolution.
• Assisted in the creation and execution of test plans for new application features and enhancements.
• Contributed to process improvement initiatives, optimizing support workflows and enhancing customer satisfaction.
• Provided application support for a suite of financial software products, addressing inquiries and resolving technical issues.
• Collaborated with clients to gather requirements and customize software configurations, ensuring optimal functionality.
• Led the successful migration of a major client to the latest software version, resulting in improved performance and increased client satisfaction.
• Developed SQL queries and reports to extract and analyze financial data, supporting decision-making processes.
• Conducted training sessions for end-users, empowering them to utilize software features effectively.
• Provided technical support for mobile application platforms, assisting users in troubleshooting and resolving issues.
• Collaborated with development teams to identify and resolve software defects, ensuring high-quality user experience.
• Performed rigorous testing and quality assurance activities, including load testing and compatibility testing on various devices.
• Developed user guides and documentation, simplifying user onboarding and reducing support inquiries.
• Participated in regular team meetings to discuss emerging issues and share knowledge with colleagues.

Quantifying impact on your resume

• Include the number of applications or systems you have supported. This shows your capability to handle multiple tasks and manage complexity.
• List the number of software bugs or issues resolved, which indicates problem-solving skills and efficiency.
• Quantify the percentage improvement in system uptime or availability due to your contributions, demonstrating your impact on system stability.
• Detail the number of users you've supported or trained, showing your ability to communicate and transfer knowledge effectively.
• Mention the frequency of status reports or documentation you've produced as this demonstrates accountability and thoroughness.
• Highlight any reduction in support ticket resolution time under your service, indicating efficiency and user satisfaction.
• Showcase the size of the data sets you have worked with, illustrating your ability to handle large-scale data operations.
• Note the number of process improvements or automations implemented, proving your initiative and drive for efficiency.

Building a application support analyst resume when experience is sparse

If you're light on relevant experience, consider highlighting:

• Short-term roles or internships undertaken during your academic years.
• Contractual roles, emphasizing their relevance and the outcomes achieved.
• Alternative resume formats, such as functional or hybrid, that spotlight your skills.
• Research roles, especially if they involved significant projects or if your contribution was pivotal to the project's success.
• Resume Keywords
• Resume Buzzwords

Remember, the experience section isn't just about traditional roles. It's a space to highlight all professional learning, whether from internships, contract roles, research projects, or other relevant experiences. If it's added value to your skill set for the application support analyst role, it deserves a mention.

Recruiters always care about the skill set you'd bring about to the application support analyst role. That's why it's a good idea to cherry pick yours wisely, integrating both hard (or technical) and soft skills.

Hard skills are gained through studying, are certifiable, and it's impossible to do your job without them. All in all, they show your suitability for the technical aspect of the role.

Your soft skills are those personality traits you've gained over time and most often than not - outside of the workplace. Soft skills are more difficult to quantify but are definitely worth it - as they show how you'll fit and adapt into a new team environment.

How do you build the skills section of your resume?

• Include up to five or six skills in the section as keywords to align with the advert.
• Create a specific technical skills section to highlight your hard skills aptitude.
• Read more about the culture of the company you're applying and cherry pick the soft skills you have that deserve a mention.
• Make sure you answer the majority of the job requirements that are in the advert within your skills section.

A application support analyst's resume requires a specific skill set that balances both industry-specific hard skills with personal, soft skills. Discover the most often used ones on application support analyst resumes from our list:

Top skills for your application support analyst resume

Understanding of application lifecycle management

Knowledge of SQL and databases

Troubleshooting and debugging skills

Experience with ITSM tools like ServiceNow or Jira

Understanding of software development methodologies, e.g., Agile, Scrum

Technical understanding of operating systems, e.g., Windows, Linux

Knowledge of scripting languages such as Python, Shell scripts

Familiarity with cloud platforms like AWS, Azure

Knowledge of network protocols, firewalls, and VPNs

Understanding of ITIL framework

Problem-solving skills

Excellent communication skills

Teamwork and collaboration

Customer service orientation

Analytical thinking

Time management

Detail-oriented

Adaptability

Stress management

If you're in the process of learning a pivotal skill for the role, mention this on your resume. It demonstrates initiative while maintaining transparency.

Your education and certification sections can be game-changers on your application support analyst resume, showcasing your commitment to professional growth.

For the education section :

• Highlight advanced education, noting the institution and duration.
• If you're currently studying, mention your expected graduation date.
• Exclude degrees that don't align with the job's requirements.
• If relevant, delve into your academic journey, spotlighting significant achievements.

When listing degrees and certifications:

• Feature those directly relevant to the role.
• Highlight recent and significant knowledge or certifications at the top of your resume.
• Provide essential details like the issuing institution and dates for credibility.
• Avoid listing irrelevant degrees or certifications, such as your high school diploma or unrelated specializations.

Remember, even if you're tempted to omit your education or certifications, they can offer a competitive edge, signaling a long-term commitment to the industry.

Best certifications to list on your resume

• Cisco Certified Network Professional (CCNP), Cisco
• Red Hat Certified System Administrator (RHCSA), Red Hat
• AWS Certified Cloud Practitioner (ACCP), Amazon Web Services
• CompTIA A+ Certification, CompTIA
• Certified Information Systems Security Professional (CISSP), International Information System Security Certification Consortium
• Certified Information Systems Auditor (CISA), ISACA

If you're in the process of obtaining a certification listed in the job requirements but haven't completed it yet, be transparent. Mention your ongoing training and the expected completion date. Honesty is always the best policy on a resume.

• Coursework on Resume
• Major Minor on Resume

Whether you opt for a resume summary or objective depends on your career trajectory.

• If you have a rich tapestry of relevant achievements, a resume summary can spotlight these accomplishments.
• If you're relatively new or transitioning, a resume objective can articulate your aspirations and how they align with the role.

Regardless of your choice, this section should encapsulate your unique value proposition, blending your technical and interpersonal strengths.

Resume summary and objective examples for a application support analyst resume

• Dynamic professional with over 8 years' experience in application support. Exceptional technical acumen with proficiency in SQL, Windows Server management, and .Net applications. Proven track record of reducing downtime by 15% through preventive troubleshooting.
• Exceptionally detailed-oriented individual boasting a 7-year stint in software development, now eager to leverage that knowledge in an application support role. Proficient in Python, SQL, and server monitoring tools. Successfully led the development of a key company product, improving efficiency by 20%.
• IT specialist with 5 years' experience in network administration, seeking to translate those skills into an application support role. In-depth understanding of server infrastructure and ITIL processes. Recognized for resolving critical issues leading to 18% increase in system stability.
• Data analyst with a 4-year tenure, keen to transition to application support. Strong grip on data management systems, SQL, and Python. Implemented a data-driven decision-making process, increasing operational efficiency by 10%.
• Recent graduate with a Bachelor's degree in Computer Science, eager to channel my technical prowess in Python, SQL, and Java to thrive in an application support setting. My goal is to utilize my problem-solving skills to ensure seamless application operations and user satisfaction.
• Passionate tech enthusiast pursuing a first step in the application support domain. Armed with a deep understanding of .Net framework and SQL, I am committed to using my strong troubleshooting skills to maintain and improve the performance of business-critical applications.

To give a fuller picture of who you are, consider adding these sections to your application support analyst resume:

• Awards - to showcase your achievements.
• Interests - to share passions outside of work.
• Publications - to highlight your contributions to the field.
• Projects - to spotlight significant accomplishments, even those outside of traditional work settings.
• The format and layout of your application support analyst resume should reflect your career experience;
• Use the resume summary and objective to highlight your most prominent accomplishments;
• Always be specific about your experience and consider what value each bullet adds to your application support analyst application;
• Consider how your academic background and technical capabilities could further showcase your alignment to the role;
• Your soft skills should contribute to your overall application support analyst profile - aligning your personality with your professional self.

Looking to build your own Application Support Analyst resume?

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System Analyst Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the system analyst job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

• Act as primary contact for specific systems and provide IT support to Shared Service for home grown and out of the box systems. Utilize systems analysis techniques and procedures to address customer requests in a timely manner related to multiple systems and technologies. Trouble shoot issues, involving corporate or local IT when necessary. Maintain close communications with corporate IT personnel
• All phases of system design and development; configuration, management, administration and performance monitoring of applications architecture and components; design, development and support of integration technologies involving both VCCS custom built and COTS applications, and applications hosted by other state agencies or contracted third-party providers; and diagnosis/remediation and support of these applications
• Case management, Problem Management and Knowledge management
• Interact with users, vendors, project managers, developers to perform analysis of user reported issues
• Works with UX/IA to develop wireframes, comps, interaction charts and sequence diagrams
• Working with clients and Relationship Managers to determine the best customization options
• Monitor operational data integrity and provides necessary analysis for improvements
• Provide performance benchmarks on system utilization, capacity utilization and overall system & workstation performance
• Work with developers to get projects developed and implemented
• Ensure that IT change management processes are followed and quality documentation is produced for all development work carried out
• Plan and manage assignments of varying scopeProvide a broad business approach
• Project management and line management tasks
• Prototype solutions in the Sabrix tax determination application. Assist in the development and execution of system test plans
• Responsible for systems management and monitoring for multiple Windows, UNIX, and Linux workstations and servers
• Work with developers to get projects developed, tested and implemented
• Develop strategies to improve service development life cycle and governance processes
• Perform system walk-through (i.e., with developers, testers, customers, stakeholders)
• Act as the liaison between Business Analysts, Developers and project management groups within UnitedHealth Group
• Serve as the liaison between business and systems analysts, developers and project management teams
• Act as the liaison between Business and Systems Analysts, Developers and project management groups
• Develops plans that impact the long - term success of the business and advises / influences senior management decisions on business and technology direction
• Ability to use business knowledge, sound judgment, and resourcefulness to design and deploy highly reliable and sustainable technology solutions
• Strong attention to detail with the ability to create appropriate curriculum for different commercial groups
• Basic knowledge of Networks is
• Excellent communications skills, problem-solving abilities and strong analytical aptitude
• Possess the Certified Software Quality Engineer (CSQE) credential or have the knowledge and skills to obtain the credential
• Ability to meet timetables and deadlines and to effectively prioritize multiple projects
• Ability to work effectively as part of a team of professionals
• Experience implementing or maintaining Safety Software as a Software Quality Assurance professional
• Demonstrated financial experience with a solid understanding of complete budget and reporting cycle with consolidated financial results
• Working knowledge of client server environment, basic desktop workstation functionality and accurate keyboarding skills

15 System Analyst resume templates

Read our complete resume writing guides

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• Provide technology support for Sales and marketing organization
• Prior experience working with Assets Management company is desirable
• Basic understanding of digital marketing technology domain
• Coordinate across various internal partners and external vendor to ensure technology platforms are being leveraged in optimized manner
• Knowledge of standard analytics and business intelligence tools like Tableau, Logi or Business Objects
• Basic knowledge of VBA or .Net skills would be helpful
• Good trouble shooting and analysis skills to diagnose the problems and drive towards resolution
• Logical and strategic thinker

Remote Compute System Analyst Resume Examples & Samples

• Lead/Participate in projects starting from the initial technical evaluation phase to providing of design and implementation plans to respective stakeholders according to project requirements
• Respond and provide support to escalations from level 1/2 support teams
• Responsible for the management of the global Citrix and remote access Infrastructure incidents during APAC hours
• Follow established procedures and processes to ensure that Audit and Regulatory requirements are met
• Follow company standards and procedures including security and change control
• Excellent client liaison, negotiation, planning and project management skills
• Experienced working in a global environment across multiple time zones
• Minimum 7 - 12 years of experience supporting Citrix PS4.0, PS4.5, XA-6 and XA-6.5 infrastructure in an enterprise environment (Preferably in Finance industry)
• Hands-on experience with Citrix Netscaler technology
• Hands-on experience with application deployment via SCCM
• Good understanding of Windows infrastructure core components and basic networking knowledge
• Good Visual Basic and Powershell scripting knowledge
• Experience with Juniper Secure Access technology will be a plus
• Ability to multi-task and prioritize based on business requirements
• Ability to work outside business hours, including some weekends, and be available for on-call duties
• Understanding of ITIL processes and procedures
• Two to four years Systems Analyst or technical project experience, preferentially on small-sized IT projects
• Finance / Accounting experience
• Knowledge of technology industry standards and trends in the Corporate Finance Domain
• Knowledge of technology platform architecture
• Ability to maintain flexibility in a dynamic organization
• Developing analytical, problem solving and decision making skills

System Analyst Resume Examples & Samples

• Installing and managing environments such as Windows Active Directory, Windows Servers, Solaris Servers, Citrix XenApp and Tomcat
• Being available on weekends on a scheduled rotation and on needed basis after hours
• BA/BS in Computer Science, CS&E, CIS, Engineering or other quantitative fields required
• 0-2 years of technology support experience
• Experience with Microsoft operating systems
• Basic programming knowledge
• Comfortable working with all levels of IT, developers and business management
• Programming or scripting knowledge such as C++, shell and batch scripting
• Experience with Salesforce.com and JIRA
• Experience with Windows Server 2003/2008/2012
• Experience with Citrix XenApp and VMWare
• Microsoft Certifications (MCP/MCTS/MCSA)
• Experience with UNIX Solaris
• Provides frontline production support to client and business users for Golfnow systems
• Evaluates business problems and revised operational procedures to identify potential enhancements to assigned systems to meet changing business needs using technical expertise
• Works with Business Product managers, stakeholders and technology teams on product priorities and business needs
• Provides clear communication to requesting parties on the status and resolution of their request
• Craft and develop ad hoc SQL queries, scripts to provide information or tools that users are seeking
• Participate in UAT for projects released in production and identify key gaps and notify appropriate lead prior to production launch
• Conducts necessary training of end-users
• Prepares necessary documents to support clients in understanding the data and work flows, procedures, processes, scope and objectives
• Ideal candidate will have experience in consumer-facing ecommerce solutions
• Excellent writing and documentation skills
• Experience in a collaborative, team-driven engineering environment
• Must be willing to work in Orlando, FL
• Can engage with heads of relevant business area
• Can support where appropriate senior business stakeholders
• Demonstrates a good end to end understanding of the systems processing for the business area & relationships
• Working knowledge of the main features of prototyping
• Has defined and produced relevant models and is able to interpret and explain client's existing models and associated business processes
• Familiar with the syntax, structure, features and facilities of at least one language
• Can define, document and interpret an application system design and program specifications
• Can develop structured programming specifications
• Has led a wide variety of complex or multiple application development initiatives using a structured life-cycle methodology
• Experienced with the use of a specific application development toolkits
• Can define, deliver and interpret and validate test data and scripts
• Has worked with preparation, administration and validation of tests
• Experienced with deployment of new or enhanced applications into production
• Experience in diagnosing and resolving root cause of performance problems
• Monitors performance of major elements on an on-going and historical basis
• Some experience in maintaining and supporting multiple major or critical applications
• Has supported software quality assurance reviews and monitoring activities
• Knowledge of major functions and features of workflow analysis tools
• Resolves major problems and fluently applies escalation and notification procedures for incidents
• Can describe specific techniques for isolating a problem and defining resolution approaches
• Experienced with most of the major development and delivery phases and activities
• Has participated in most of the delivery activities on multiple development projects
• Experience managing or leading a specific administration or support function
• Develops and maintains standards and guidelines for systems administration sub-function
• Has experience of maintaining configuration items, raising changes and planning releases
• Has good operational knowledge of the service desk and incident systems
• Integrates configuration management into daily procedures
• Has experience in developing and maintaining technical reference documents
• Familiar with technical documentation standards, guidelines and best practices
• Working knowledge of scripting/utility tool component, features and facilities
• Experiences with tools and techniques for building audit and control into an application
• Familiarity with check pointing, back-up and recovery
• Familiar with existing policies and practices
• Experienced with a security process within an application and an operating system
• Has an understanding of the operational issues and considerations for securing information
• Bachelor’s degree, preferably in Computer Science, and/or a minimum of three years’ experience in Desktop Systems Engineering
• Strong hardware and software troubleshooting skills
• Some experience with SQL and data normalization
• Virtual Desktop Infrastructure (VDI) knowledge is a big plus
• Ability to produce detailed technical documentation for Client Services and Network Engineering departments
• 5+ years experience as a system administrator or similar responsibility
• Knowledge of LDAP/Active Directory advantageous
• IT Architecture experience preferred
• Understanding and experience with agile software development methodologies (e.g. Scrum)
• Experience in implementing processes and functions
• Experience with Service Management, Service Desk processes
• Experience implementing Service Management tools
• Working knowledge of relational databases
• Experience writing knowledge base articles

System Analyst Wealth Management IT Resume Examples & Samples

• Translating business requirements into IT language (e.g. UML/ use case modelling, conceptual data models)
• Gathering and analyzing user requirements
• Analyzing current functionalities as well as generating new business specifications
• Defining test criteria for test cases
• Testing where appropriate
• Defining and participating in the training delivery to end users
• Writing and maintaining end user guides and documentation
• 1+ year of related work experience with a Bachelor's Degree in Computer Science; or, 4+ years of related work experience High School Diploma or GED
• Knowledge and experience working with Microsoft desktop/laptop systems, Windows NT/2000/XP, Windows 7 and Microsoft Office/Suite
• General understanding of Wireless Technology and Mobile Computing Devices
• Able to multitask and efficiently and effectively

Clarity System Analyst Resume Examples & Samples

• Lead, advice and direct the configuration of Clarity in line with best practice, to support project and business requirements and competencies
• Lead consultations with users and vendors for needs assessment, including detailed analysis of users' needs
• Research and present findings with recommendations to management to extend the use of Clarity in the organisation
• Optimise the architecture and design of Clarity to fit changing demands in organisation needs, whilst limiting system customisations to only where necessary
• Drive the design and build of processes in Clarity system to ensure the optimisation of system resources in achieving best performance across user screens, processes, port lets and reporting
• Work with other system owners and process owners in the areas of portfolio, programme and project management to ensure Clarity alignment across process, with streamlining and simplification as core principles
• Requires 5+ years of in-depth Clarity system and related business knowledge
• Strong functional and technical analysis ability across CA Clarity modules and accelerator packs
• Typically requires experience with multiple previous Clarity implementations in organisations
• Requires significant experience with Enterprise reporting tools (Xcelsius, Business Objects Crystal reports, Qlikview)
• Requires strong data manipulation skills
• SQL query skills is desired
• Requires expert level Excel skills
• Requires 2+ years of project management experience

IT System Analyst Resume Examples & Samples

• Work with business stakeholders and other SMEs to understand high-level business and system requirements
• Work with architects and solution designers and technical SMEs, to contribute to the development of project plans by participating in the scoping and estimating of proposed projects
• Apply technical background/understanding in the elicitation of System Requirements Specification (SRS) documents for his or her projects, adding value to project with concise documentation and clear break down of needs, system requirements and coding solutions
• Adhere to existing processes/standards including the system development life cycle (SDLC) and project management methodology (PMLC), business technology architecture, risk and production capacity guidelines and escalate issues as required
• Prioritize and manage own workload in order to deliver quality results and meet timelines
• Assist data mapping and basic application configuration and Design system processes and configurations
• Perform fit/gap analysis and work with solution architect to estimate effort
• Create plan for and execute integration tests with assistance from other team members
• Bachelor's degree in Information Technology / Engineering Management / Business Management with 4+ years of experience
• Strong in SQL
• Experienced in working in Agile methodology is highly desirable
• Excellent communication, influencing, interpersonal, and collaboration skills
• Strong analytical, organizational, problem solving skills
• Desire to acquire business acumen and work closely with business stakeholders
• Sound organizational skills and the ability to meet deadlines
• Identify root cause for Problems, and develop workarounds or permanent fixes
• Partnering with Support Specialists or Systems Analysts to gather and/or clarify requirements
• Interpreting requirements and providing design solutions that meet requirements
• Fixing or Developing capabilities and validating their functionality
• Developing test cases / scripts and partnering with team resources for QA activities
• Documentation of Solutions, design specs, standards, and developer guides or other technical documentation
• Transform requirements into new report design
• Perform unit testing /functional testing/ integration testing
• In the role of System Analyst, you will be joining a team of IT professionals who are focused on supporting and delivering solutions for various groups in Sales and Marketing
• You would be responsible for application support, application health that meets IT standards as defined under Service Level Agreement within "Partner Relationship Mgmt" service
• This position may work on a variety of programming languages which include but are not limited to SAP CRM - Functional, Java, HTML5, CSS, and XML/JSON, with database technologies like (Oracle, SQL etc.)
• You would be responsible for understanding specific vendor products being used, various web applications, standalone apps and client/server architectural blueprints, support tools, etc. Responsible for adhering to the ITIL framework while supporting applications using the tools provided
• You would be required to debug/troubleshoot application errors and would participate in hardware/software projects with deployment plans
• You would execute production processes and perform/manage changes to servers/environment(s). Drive day to day business needs by managing processes and/or workflow. Responds to customer/client requests or events as they occur like ITERP/ MI. You would develop solutions to problems utilizing formal education and judgment
• You would work with a wider team (global), and would collaborate across organizations to understand requirements, recommend, and extend and/or develop IT solutions
• Successful candidate will have knowledge of ITIL framework, Project Life Cycle (PLC) phases and demonstrate knowledge of good software design principles. Knowledge or experience on Agile Software Development practices is an added advantage
• This position may work on a variety of programming languages which include but are not limited to SAP CRM ( ABAP ), Java, HTML5, CSS, and XML/JSON, with database technologies like (Oracle, SQL etc.). Knowledge on Sales Channel Management (.Net)
• Analytics and Reporting (MSBI)
• Master Data Management, Enterprise Registration and Profile Management (.Net, SQL)
• Bachelor or Master's degree in Computer Science, Information Technology, Software Engineering or any related discipline. This is an entry level position for College Graduate (18 months from the official graduation date)
• Ability to work well with stakeholders and other team members to ensure high-level and detailed level requirements meet expectations
• Understanding of the application of software development life cycle
• Ability to deliver all testing-related deliverables as defined by Intel's test methodology
• Ability to troubleshoot issues to find the root cause and recommend supply chain integration solutions
• Ability to effectively document all designs and functionality to enable the production support organization to support the application post implementation
• Ability to work on multiple projects simultaneously and working in a team environment
• Proficiency in written and spoken English

System Analyst / Developer Resume Examples & Samples

• Planning and executing/coordinating integration and user acceptance testing
• Perform day-to-day administrative and technical routines in order to support the business
• Proficient in SFDC Administrative tasks
• Excellent analytical & problem solving skills and attention to detail

Asset Portfolio Management System Analyst Resume Examples & Samples

• Analyze service requests submitted to the dedicated APMS mailbox and take appropriate action
• In-scope service requests include about 20 types of transactions, including the following: (1) Correcting connections (e.g., merging or splitting connections or creating new entities), (2) Deactivating facilities, entities or connections, (3) Updating RM or PM names, (4) Changing cost centers or LOB codes, (5) Changing risk ratings and accrual/nonaccrual status codes, and (6) Changing annual review dates
• Clarify request if additional information is needed. Ensure that appropriate approval documentation is submitted with each service request
• Determine if same changes need to be made on loan booking system. If so, forward service request to appropriate Loan Operations mailbox so that the same changes are made in the loan booking system
• When complete, communicate the results back to the requestor
• File all completed requests in the appropriate electronic folder. Record all activities in the Activity Tracking sheet
• Excellent knowledge of APMS system and of system interfaces with loan booking systems (Loan IQ, XAM, XCL and MLS) and with ACH system (PEP+)
• Working knowledge of Bank systems including Loan IQ, XAM, XCL, MLS and PEP+
• Ability to solve problems in a timely way
• MS in Computer Science
• Minimum requirement of 8+ years’ experience in designing and building business intelligence/data warehouse solutions
• Experience as Modeler and Developer of ETL
• Experience with AB INITIO tool
• Experience with SAS tools
• Experience with and working knowledge of client and server operating systems. General understanding of the RDBMS
• Experience with BI tools such as WebFocus
• Ability to define and analyze alternative solutions in an efficient, cost-effective manner that supports all system users
• Experience in using modeling tools such as Erwin
• Ability to establish and maintain an effective working relationship with a variety of people in a multi-cultural environment
• Must be effective with working in a team environment
• Must challenge status quo and provide alternative solutions
• Excellent English and French verbal and written communication is a necessity and interpersonal skills must be effective
• Experience with the financial industry a plus
• J2EE, Java, Web Services, JavaScript, JSP, EJB, XML, HTML5
• Hibernate / Spring
• Performance / SQL tuning skills
• Oracle database
• IBM MQ series / Active MQ
• WebSphere / Eclsipse / RAD
• CVS / GIT / Maven / Jenkins
• At least 3-6 year working experience
• Prefer to have previous experience in Banking industry
• Developing and supporting applications in use within the organization with particular focus on Salesforce
• Analysing business requirements and translation into technical specifications
• Developing or configuring requested enhancements
• Configuring application components according to specifications
• 2+ years of experience with Salesforce.com (SFDC) administration and/or development
• Development experience is an advantage
• Play a key role on projects, including providing some project leadership and including comparison and evaluation of possible courses of action, design and solutions
• Comply with documentation standards, create and maintain system documentation
• Develop end user training materials for Shared Service Sites. Provide training and guidance for other team members as needed
• Perform other duties as required, including special projects
• Bachelor’s Degree in Computer Science or related concentration
• 3 years of experience in Visual Basic programming
• 1 year of experience with a report writing language
• Excellent skills in development tools, programming languages and relational databases as adopted by Gannett
• Prefer experience with Lawson, BasWare, SharePoint, Excel, and Access
• Prefer experience in shared services center and advertising, circulation and/or other newspaper/publishing systems
• Excellent communication and interpersonal skills with emphasis on superior customer service

System Analyst Senior Resume Examples & Samples

• Support various applications and technologies to ensure system availability and stability by responding to and resolving Tier II support calls from ITS Service Desk within the service level agreements established by the business units using established troubleshooting techniques. Will also provide after-hours oncall support on an established schedule, including some weekends, resolve critical business outages and provide incident and problem management for application and web server related issues
• Lead the implementation of complex application solutions, automated jobs and processes, and new technologies as approved by management to ensure functionality is maintained and/or improved. Will also be responsible to correctly sundown unused system components after determining and eliminating all dependencies to other systems
• Communicate concise information to other staff members regarding bank systems to ensure overall staff knowledge continues to increase, allowing better customer service long-term by cross communication with other teams on technologies. Also responsible for developing and maintaining written documentation of new and existing systems which may include: system diagrams, system overviews, knowledgebase entries, service level agreements, maintenance windows, and support contact information
• Create/maintain application inventories, including relevant vendor information. Work with vendor technical support of routine issues
• Design & maintain an understanding of application specific data structure, tables, keys & diagrams. Perform simple queries of databases as part of application troubleshooting
• Apply mentoring, training and leadership techniques to grow other colleague’s understanding and usage of the applications
• Ensure requirements issues are identified, tracked, reported on and resolved in a timely manner
• Work with product and business contacts to identify required changes and facilitate communication of required changes with the development organization
• Support various stakeholder teams including Development, QA, Technical Writers and production support to resolve queries, provide documentation and subject matter expertise on product features
• Understanding of application programming, database and system design
• Understanding or experience with mobile applications and Agile Methodology a plus
• At least 5+ years experience working with web-based design and/or development projects
• Ability to communicate difficult/sensitive information tactfully
• Programming interaction with JavaScript and/or with library such as jQuery, YUI, Prototype, AngularJS
• Experience with a JavaScript MVC Framework
• HTML, XHTML, CSS
• Knowledge in Apache Wicket
• Selenium, QTP
• J2EE framework, Java, Web Services, JavaScript, JSP, EJB, XML
• At least 3-5 year working experience
• Prefer to have previous CMMi exposure

Junior Wm System Analyst Resume Examples & Samples

• The Junior WMS Analyst will support the configuration of the WMS application for the local fulfillment center to meet eBay Enterprise operational requirements. This position will support the operational super users and WMS subject matter expert
• The Junior WMS Analyst will support WMS/LMS/TMS user setup and authorization maintenance, collaborating with the eBay enterprise helpdesk team
• The Junior WMS Analyst will serve as the first line of support and primary triage resource for any WMS/LMS/TMS issues reported, working with the vendor support teams as required
• The Junior WMS Analyst will assist in the monitoring system interfaces eg parcel, and material handling/ warehouse control systems
• The Junior WMS Analyst will work with the facility operations and technology support teams on the definition and delivery of reports and operational queries as needed to support the business
• The Junior WMS Analyst will work with facility operation teams in the development and delivery of training materials
• The Junior WMS Analyst will contribute to the definition and design of continual enhancement requests. Further executing any required local systems testing for code fixes or platform enhancements. This position will also assist with testing documentation
• The Junior WMS Analyst will have the opportunity to develop and support the Fulfillment Technology Team on fulfillment technologies including SCI reporting, parcel management, warehouse control/ MHE, and labor management

Lead System Analyst Resume Examples & Samples

• Relevant functional/business process experience (10 years)
• Production support, system maintenance, upgrades, and enhancement delivery experience (6 years)
• IT Project experience as project resource or lead (4 years)
• Experience using agile development methodology preferred
• Experience in design of web and mobile applications using UCD, UX methodologies
• Strong analytic and problem solving skills; good working knowledge of SQL and use of ad-hoc database query tools for data analysis and troubleshooting system issues
• Perform routine system and application activities in GECB, such as maintaining uptime of interfaces, reviewing interface filing errors, monitoring performance,create/run/monitor message/error specific reports etc
• Work with Keck Integration team and GE resources to effectively manage existing and new interface projects. Create detailed specifications and document filing logic for each interface
• Help design, implement and maintain an interface engine dedicated for GECB
• Designs, codes, tests, debugs, installs, documents and maintains moderately complex software applications
• Interfaces with users to determine their software application objectives, scope and requirements
• Participates in requirement analysis and application design meetings
• Translates design specifications into programming languages
• Prepares application designs or “mock ups.”
• Develops test data and routines required to test and revise application(s). Ensures application(s) is thoroughly tested before release. Writes reports of test results
• Detects, defines and debugs programs whenever problems are reported or encountered
• Prepares developer and end-user documentation for other programmers and users in accordance with internal and external standards
• Trains users and programmers as required
• Provides leadership, guidance and direction to other programmers, as needed. Reviews the work of others, as requested
• Follows protocols and procedures to ensure application security
• Stays informed of new developments and technologies. Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time
• A minimum of two years experience with HL7 interfaces in a medium to large-sized healthcare organization. Thorough understanding of HL7 specifications related to Cerner and GE Centricity Business

Concur System Analyst Resume Examples & Samples

• Must have accounting department experience with Concur Expense System
• 2+ years general accounting department experience
• Strong computer skills necessary, including proficiency with Microsoft Outlook, Word and Excel
• Proficiency with other general accounting systems such as PeopleSoft
• Must have exceptional verbal and written communication skills and professional manner
• Works effectively in a fast-paced environment and can prioritize assignments as needed
• Must be highly accurate and organized in all work assignments
• Able to work independently and beyond standard business hours

BPM System Analyst Resume Examples & Samples

• Understand product vision and assist business product owner in prioritizing features
• Interpret and clarify business need, understand the “what” by showing the “how”, in a productive and iterative cycle, providing technology-based solutions
• Develop solutions by using a BPM tool: design interfaces, flows, model data, configure (develop) business rules, test functionalities
• Contribute at technical solution envisioning and architecture design
• Maintenance: investigate issues and identify improvements for the processes; have a deeper understanding of the business flows and ensuring that process flows match the way people actually work
• Ensure the quality of the software and consider non-functional requirements (security, performance, availability or scalability), and manage quality assurance procedures in order to ensure submitted development work meets requirements (functional and non-functional)
• Participate in daily scrums, sprint planning, demo and retrospective, that ensures that work will meet business requirement and team commitment
• Act as 3rd line support: develop fixes for problems and make procedures for application support teams
• Deliver training, documentation and technical support about products/solutions developed
• Be able to handle a request end-to-end: ability to lead requirements, business process definition and design sessions with decision makers (product owner and/or his representatives), system owners and end users, under minimal supervision and guidance
• Good level of knowledge & understanding of banking industry
• Hands on experience with ERP/BPM/CRM platforms
• Strong understanding of data and business process modelling
• Strong level of database querying and hands-on experience using SQL
• Design interfaces competences; HTML/CCS/JavaScript skills are a plus
• Agile knowledge
• OOP knowledge is a plus
• Problem solving skills: focus on solutions not on problems
• Results oriented, capable to work under pressure
• Excellent analytical and mathematical logic skills
• Good interpersonal skills and excellent team player
• Ability to interpret and write system documentation and technical specifications
• Excellent oral and written communication skills (English and Romanian)
• Bachelor's Degree on Computer science or Information Technology or Economics area
• At least 6 years’ experience in software development; references for successful projects
• Background in a multinational environment
• Taking the ownership of the system module
• Design functional and technical solutions and perform technical development
• Testing and maintenance of the developed features
• Ensure the quality of all deliverables conforms to the company standards
• Ensure all projects are delivered on time and to the clients' satisfaction
• University degree in Computer Science, Information Technology or related disciplines
• Minimum 2 years' experience in software development
• Proficiency in PHP, MySQL, HTML, CSS, XML, JavaScript and Ajax,
• Knowledge in Adobe CQ, SEO, WebTrends, ServiceNow will be an advantage
• Able to work independently and co-work in the team
• Strong system analysis and problem solving skills
• Fluent in speaking and writing Cantonese and English. Mandarin is an advantage
• Gathering the requirements
• Designing the functionality
• Testing the developments
• Implementing maintenance
• Be able to guide end users and subject matter experts in articulating requirements and acceptance criteria as user stories
• Be a good communicator ensuring that Operations CTB stakeholders and your teams understand the status and deadlines for analysis
• Collaborate with all interested parties throughout the lifecycle of a requirement
• Be able to facilitate workshops so that the objectives are understood and achieved
• Be able to share your analysis skills and encourage delivery team members to contribute to analysis
• Be eager to learn from and contribute to the wider IT community
• Be enthused at the idea of learning new technologies and challenging your own knowledge boundaries
• A strong analytical mind
• A proven track record of performing business and solution analysis in a complex domain
• A strong working knowledge of securities products and processes
• A strong working knowledge of settlement and accounting
• A strong working knowledge of analysis techniques such as Specification by Example
• Experience of producing analysis artefacts in industry standard notation, e.g. UML activity and sequence diagrams, Archimate application layer diagrams, use cases and user stories

OSS Infra System Analyst Resume Examples & Samples

• Based on high-level design documentation provided by the various architects, prepare detailed design documentation and deployment plans suitable for implementation teams
• Ensure the end-to-end technical integrity of the designed solutions and aim at reducing the number of dedicated physical servers by virtualizing and optimizing the physical resources in place
• Apply technical experience and leadership in technical solutions design and development (e.g., reliability, scalability, integrity, cost effectiveness, security, availability, ease of maintenance and operations etc.)
• Manage design reviews by combining business requirements, enterprise IT standards and ITIL best practices to deliver the most favourable technical solution
• Participate in analyzing the infrastructure to identify optimization opportunities or provide upgrade (capacity) recommendations
• Liaise with OSS teams to ensure alignment, effective deployments and hand-overs. Provide second or third-level technical support to the Ops team as required
• Maintain the communication with vendors, other project resources and customers during all phases of projects
• Act as business analyst for projects which are infrastructure-focused
• Act as project manager for small and medium projects when the scope focuses on technical implementations
• Act as deployment prime when implementing solutions into the production environment after ensuring that system tests were completed successfully
• Provides 2nd-level support and coordinates 3rd-level support with vendors, as required

Professional System Analyst Resume Examples & Samples

• Develops and provides documentation of the system specifications, including system scripts, system installation procedures, system backup and recovery techniques and system test methods
• Conducts and provides cost/benefit analyses for new proposed program modifications, methods, and procedures
• Establishes operational databases, software configuration controls and system interfaces for computer system(s) assigned
• Maintains file servers and network access; documents and analyzes system anomalies to ensure optimum equipment performance
• Prepares systems for operational use and supports operational tests
• Two or more years of system analysis or systems development experience
• Communication skills to interact with team members and support personnel
• Provide technical and functional support to business users of the following modules: Projects, Assets and General Ledger. Additional expertise in Inventory, AME and Procurement desired. This includes an understanding of the integration points between the modules and with the overall functions of the Oracle Financial Applications
• Maintain a working functional knowledge of Comcast business processes and the applications they interact with. Expertise in the Projects area required
• Develop and Document Conceptual Technical Solutions based on New Requests
• Develop Level of Effort Estimates based on Business Requirements and Technical Solution
• Develop and Document Technical Requirements Documentation based on Business Requirements and Technical Solution
• Coordinate and Manage Off-Shore Development Effort
• Understand the needs of non-technical internal application users, and maintain strong relationships with managers, leads, and end-users community in all business areas
• Work with QA, Release Management and L2 Support teams to ensure Quality Rollouts
• Participate in projects related to Projects and peripheral applications, as requested
• Coordinate and interact with Oracle Support Services (My Oracle Support Portal)
• Lead smaller projects and assist manager with coordinating day to day activities of the off-shore team
• Provide guidance and direction to other junior members of the team
• Remain current with technology trends and new products; attend training, review technical publications, and maintain relationships with associations and trade groups
• Punctual, regular, and consistent attendance
• Experience with issue tracking concepts and Release Management
• Knowledge of Quest's STAT tool for object migration
• Knowledge of XML/BI Publisher for reporting
• Knowledge of the Oracle Financials technical Architecture
• OAF, SOA or Workflow experience a plus

Am-latin Private Bank-business Management System Analyst Resume Examples & Samples

• Providing continuous feedback on system effectiveness
• Acting as an escalation contact for standards related questions from the business
• Work with the business and onboarding to log enhancement ideas/bugs
• Tracking of enhancements and bug fixes
• Generate metrics and reporting on issues/questions raised
• Respond to support inquiries and assist with escalation/resolution
• 5+ years experience in financial services
• Excellent organizational and time management skills
• Language skills (Portuguese and/or Spanish) preferred

Labs System Analyst Resume Examples & Samples

• 10% Strategic Partnering
• Work with stakeholders to understand requirements and provide operational oversight for the implementation of approved solutions
• Keep abreast of technology trends in the market and evaluate for potential value to Shire
• Function as a subject matter expert for Technical Operations applications and interfaces and demonstrate ability to solution-engineer application related fixes
• Work with the service management organization as a SME to troubleshoot and resolve issues in the operational environment
• Adhere to necessary processes and tools to effectively manage the technical/operational architecture including governance, internal standards, processes, modeling capabilities and operational support
• 70% Plan and Build
• Establish and coordinate initiatives that are part of the service management portfolio
• Evaluate proposed IT infrastructure changes to determine potential impacts to systems operations and compliance
• Participate in meetings where appropriate to understand business requirements
• Work closely with Shire IT business project teams during planning and design phases to ensure appropriate solution selection
• Consult during the selection of external service providers
• Provide configuration solutions, advice and develop customizations, as required, within the context of technical standards
• Develop new features requested through requirements gathering from projects, pilots or tests and implement these features specifically or broadly, as the situation dictates
• Create system documentation and ensure that application components and design are clearly documented and assessed based on risk
• Assist with and contribute to application validation efforts, including installation qualification, operational and performance qualification
• Partner proactively with IT infrastructure partners to ensure optimum operational performance of delivered solution
• Bachelor’s degree in information technology, computer science, engineering, chemistry or biology (required)
• More than 3 years relevant IT/business experience, including project scoping, analysis, system configuration, and documentation of technical requirements (required)
• Experience in the Pharmaceuticals or Life Sciences industry (required)
• Experience consulting or working in a complex, global matrix organization (preferred)
• Provide system-level support of infrastructure and Sabrix applications, including installation, configuration, monitoring, maintenance, and support of these systems. Create and/or maintain detailed standard work and systems documentation
• Analyze system issues, develop technical solutions and document issue-resolution knowledge base
• Install, configure, troubleshoot and maintain Sabrix systems (Tax Engine, Sabrix Reports and SAP Connector and/or GlobalNext)
• Proactive monitoring of critical applications and server availability and performance
• Upgrade Tax systems and their underlying technology to keep current with industry
• Coordinate IT Infrastructure upgrades and security patches
• Participate in the implementation of Sabrix while adhering to company application & security standards. Gather requirements, write design specifications and configure systems to support implementation of Sabrix and SAP at multiple UTC companies
• Proactive involvement towards continuous improvement

Assistant Manager, System Analyst Resume Examples & Samples

• Participate in defining the business requirements for the eCommercial in China, including competitor analysis, research of existing business processes and acting as a liaison between global and local, Levis and 3rd party partner
• Participate in defining the eCommercial business & functional requirements and corresponding functional solutions
• Responsible for use cases, functional specifications and stories for Order Capture, Order Management & Consumer Services
• Responsible for functional specifications, process narratives, process flows and interface specifications for Digital, SAP, POS, OMS and WMS
• Responsible entails analysis and documentation of subject area(s), driving alignment across functional boundaries to ensure holistic solutions, review of materials with appropriate stakeholders and completion of deliverables by agreed upon timeframe
• Work with transition management closely to develop the system cut-over plan for go-live
• As a liaison, contribute the coordination among the players from both Global and local thru the project. – Chinese unique way of speaking, declaration of intention
• Develops internal and/or external partnerships that leverage resources and improve business unit responsiveness
• Apply company IT process standards to technology solutions and research and provide standard industry solutions and best practices. Ensures standards, processes, and policies are followed within their department
• Performs technical analytics related to advanced data analysis
• Work with remote groups such as vendors, other facilities, and or departments to ensure quality support for retail systems and business stakeholders
• Bachelor/Master degree in IT, Business Administration or likewise
• At least 3+ years professional relevant experience
• Retail and digital (.com) knowledge or understanding
• Strong verbal and written communication skills in English are a must
• Leadership skills - powerful ability to engage with people and a pro-active can-do mentality
• Ability to clearly articulate goals and objectives
• Solid information seeking skills and drive to make things happen

Team Lead System Analyst Resume Examples & Samples

• 6+ years in system analysis or business analysis or software development
• Expertise in analytics and data storage/processing technologies
• Excellent communication skills: presentation, conflict resolution, customer focused, can communicate with all levels

Senior Professional System Analyst Resume Examples & Samples

• Designs, develops and implements new methods and procedures of the technical solution that meets the requirements of the project. Designs may involve major and highly complex systems. Assesses existing systems and recommends technical improvements (e.g., performance upgrades)
• Provides detailed documentation of moderately complex system specifications, including system scripts, system installation procedures, system backup and recovery techniques and system test methods
• Recommends, establishes business case, and assists project manager and others in building acceptance of new proposed program modifications, methods, and procedures. Conducts and provides moderately complex cost/benefit analysis for new proposed program modifications, methods, and procedures
• Defines system objectives and design specifications in collaboration with business analyst and/or project manager. May establish moderately complex operational databases, software configuration controls and system interfaces for computer system(s) assigned
• Analyzes and revises existing system logic difficulties and documentation to enhance system efficiency. Maintains file servers and network access; documents and analyzes more complex system anomalies to ensure optimum equipment performance
• Defines controls, conversion procedures and system implementation plans, may include user training and orientation
• Assists in leading technical collaboration outside of project team, for example, company lines of service, client IT, vendors, subcontractors. Represents company in new technology planning and takes lead in assessing emerging technologies. Assists clients in articulating and defining their business requirements and assists in preparing the business case justification for technical investment decisions
• Four or more years of system analysis or systems development experience
• Experience working with several programming languages, operating systems, hardware and software
• Strong personal computer and business solutions software skills
• Good analytical and problem solving skills for design, creation and testing of programs
• Good communication skills to interact with team members, support personnel, and provide technical guidance and expertise to customers and management
• Ability to work in a self-directed work environment

Project System Analyst Resume Examples & Samples

• Join a small project team as System Analyst to migrate an existing equity research report distribution system to a new solution
• Take the lead to work closely with business, liaise with IT teams and drive system vendors to deliver the project goals
• Responsible for work such as scope definition, requirements documentation, business model definition, system process design and implementation
• Ensure project tasks are executed as per agreed project schedule and cost
• Report status to project manager and follow through implementation issue and resolution
• Perform data migration analysis and implementation
• Design test plans, prepare test cases and conduct testing
• Coordinate system rollout process
• Follow up post implementation work

Senior IT System Analyst Resume Examples & Samples

• Ability to configure JDA systems to meet defined functional requirements
• Execute detailed system level application support and issue resolution
• Experience with JDA Demand Planning, JDA Enterprise Planning and JDA Allocation is preferred
• Experience with enterprise class system(s) as it relates to the functional area
• Experience supporting specific functional area preferred
• Excellent PC skills utilizing Microsoft Office software
• Ability to build and maintain good rapport with internal and external customers and handle situations with confidence, tact and resourcefulness
• Office environment. Utilizing an office desk – sitting, reading, listening, or speaking with the ability to move intermittently throughout the day
• Thorough knowledge of the standard library, STL containers, and algorithms
• Good understanding of memory management using C/C++
• Good Understanding of makefiles and shell/Perl scripts
• Exposure to system calls and Inter process communication
• Good Understanding of multithreaded applications and debugging techniques using gdb/dbx
• Good Problem solving skills and able to deep down the root cause of issues
• Hands on experience on working on Unix/Linux platform
• Understanding of version control system like GIT/clearcase etc
• Should have good understanding on oracle database sql language
• Hands on experience in Pro*C language
• Able to understand compilation issues coming from Pro*C pre compiler
• Able to debug the Pro*C issues in the applications
• Lead the software design, development and implement large scale system integration projects
• Support Development Manager in solution delivery and implementation
• Supervise and work with offshore development team on coding and bug fix
• Create high level and detailed level requirement specifications for major and minor projects
• Allocate development task to team members, conduct hands-on development when needed
• Identify and document constraints, assumptions and risks associated with business requirements
• Maintain timely communications to business stakeholders throughout the project life cycle to ensure common understanding of the requirements and the impact to the business area
• Liaise with business users for system requirement, testing, training and support
• Perform UAT, maintenance and compilation of technical documentations

System Analyst, Stores Resume Examples & Samples

• Accountable for daily IT operations for the assigned systems/applications
• Provide IT support by responding to production issues as a priority
• Provide quality assurance in accordance with the test strategy and test execution directives of the department
• Respond to requests in a positive, timely manner and providing feedback on expected completion dates
• Perform hands-on analysis, design, software development, testing, and production
• Gain an understanding of store operations concepts and processes to effectively support the business team with mediating new and existing business and technical challenges
• Coordinate brainstorming sessions with user groups to define user requirements for new systems and upgrades to existing systems
• Translate user requirements into system specifications leveraging the existing IT infrastructure (software engineering and architecture)
• Bachelor’s degree in computer science or related field required
• 2+ years of experience developing solutions and interfaces for store system applications and infrastructure
• Experience in managing a complex fully integrated store technology application stack
• Current hands-on programming experience preferred but not required
• Experience with SAP Triversity POS, and AJB preferred
• Experience with Java, UNIX, and/or PERL considered a plus
• Proven experience performing business and systems analysis in a variety of application development environments
• Experience in all phases of the software development life cycle, including analysis, design, unit test, system test, deployment, production support, and documentation
• Must have strong understanding of PCI and PII standards
• Excellent verbal and written communications skills, appropriate for a broad range including business stakeholders, 3rd party vendors, offshore providers, and technical developers
• Must demonstrate accountability, sound decision making, detailed analytical capabilities, and clear and concise communications
• Must be able to multi-task on various initiatives
• Ability to work towards multiple deadlines with shifting priorities

Senior Risk System Analyst Resume Examples & Samples

• Preferably have basic understanding of credit card
• Preferably have basic understanding of Collection Policy
• Preferably understand basic algorithm and programming
• Have good analytical skill for process mapping
• Have good interpersonal skill to work with colleagues from other unit
• End-to-end software development lifecycle
• Strong OO functional and technical design skills
• Agile software development methodologies
• Ability to understand an existing body of code
• Knowledge of Object Orientated Programming and associated concepts
• Understanding of mobile technologies
• Knowledge of smart phones, emerging technology, capabilities, different platforms (IOS, Android or Windows Phone)
• Good working knowledge of app development on iOS
• Working Knowledge of iOS sdk and Cocoa Touch frameworks , objective c and Swift
• Working Knowledge of APIs, Apple design Principle and interface guideline
• Working Knowledge on Full Mobile development Lifecycle, APIs and Push Notification
• Good understanding of network optimisation, performance optimisation and Unit testing
• Some development exposure to a second major mobile platform
• Working knowledge of the C programming language
• Knowledge of Operating System kernels e.g. Linux, Mach-O or Windows
• Knowledge of cryptography
• Operating Systems: iOS, Mac OSX
• Programming Skill: C, C++, Objective-C, SWIFT
• Tools/Frameworks: iPhone SDK, Cocoa, JIRA, Github, SVN
• Enterprise solutions leveraging Java, Java EE using SOA
• Mobile devices leveraging Android, iOS, Windows
• Experience in application security design including compliance with standards like OWASP / PCI DSS / EMV, Open authentication & authorization frameworks, Web and Mobile security, Cryptography, Security patterns, Web services security etc
• Experience designing solutions for large scale deployments including large enterprises or service providers
• Deep understanding & experience with software development processes such as Agile
• Experience working with multiple global customers
• Experience with mobile application development, and internet-related cloud technology development. Deep understanding of, a practical experience with, one of Android or iOS, device frameworks, device development is desirable
• Experience in security audits, application penetrating testing & troubleshooting, performance/load/stress testing & troubleshooting is strongly desirable
• Strong inter-personal skills and ability to work in a collaborative environment with cross-functional teams and select third parties
• A deep understanding of architecture and design patterns at various levels
• Experience into providing cloud based integrated solutions
• Degree Holder in Computer Engineering/ Science or related disciplines
• 10+ years of experience in systems analysis and design in enterprise Java application architecture (J2EE), Service Oriented Architecture (SOA), Web Services design and development (SOAP, REST, XML/JSON), and database (MS SQL, ORACLE), preferably in banking or payment industry
• Working experience in Hibernate and Spring Frameworks is an advantage
• Pro-active with minimum supervision and meet tight deadlines
• Strong interpersonal and communication skills are essential
• Good analytical & problem solving skills
• Willing to work in competent, challenging and team-working environment
• Proficiency in both Cantonese and English, knowledge of Mandarin is a PLUS
• Participate in initiatives and small-scale projects designed to understand and report on key engineering goals that drive customer improvements, zero downtimes, and margin improvements
• Work closely with the Engineering data leads to understand existing business intelligence and metrics and create compelling and accurate dashboards in support of the engineering initiatives and goals
• Assist and support in the development of engineering's KPI's used to report and track Engineering initiatives and division goals
• Participate in the implementation of the overall analytics and business intelligence strategy for Engineering and Visa
• Work closely with technology owners to identify information needs and develop reporting, partner with our management team, control office, workload management and other internal technology teams in developing and publishing metrics
• Work closely with Visa's data leadership and engineering process owners to operationalize the reporting of engineering metrics on a regular and timely basis
• Use dashboards to contextualize information in a manner suitable to executive audiences
• Provide insight on best practices for data visualization, reporting, and dash boarding
• Document reporting requirements and define report templates and dashboard specifications
• Develop effective standards, best practices, procedures and key metrics to enhance engineering processes and deliver operational stability and cost savings
• Collaborate with team members on departmental procedures, best practices, and standards to support the metrics program
• Understanding of end to end data warehouse ETL processing
• Data preprocessing and preparation: collecting, cleaning, and consolidating data into tables for use in analysis
• Develop and manage SQL Server Integration Services (SSIS) packages and automation
• Work closely with SME's to define business rules and methodologies for reporting as defined in database views
• Utilize scripting to automate report generation and distribution
• A passion to identify problems and work on technical solutions
• Dynamic individual with exceptional Systems Analyst skills
• Bring an understanding of systems architecture, development methods, and disciplines associated with technical projects
• Understand business needs and can conceptualize business/technical solutions accordingly
• Interact with internal users and customers to learn and translate business needs into user stories, workflows and functional acceptance tests
• Understands business processes and has the ability to identify and communicate improvement opportunities in a clear and compelling manner
• BS degree in Management Information Systems, Computer Science, or equivalent degree + 1 year of experience or MS degree in Management Information Systems, Computer
• Applicants must have a legal right to work in the US without sponsorship
• 6+ months working in a variety of methods to convey ideas and concepts (e.g. storytelling, storyboards, wireframes, low and hi-fidelity mock-ups, prototypes, etc.)
• 6+ months working with user acceptance test development, test execution, defect identification and issue resolution using standard and automated testing methods
• 6+ months working with interactive data visualization configuration & maintenance using a variety of business-intelligence/visualization tools and techniques
• 6+ months implementing MS SQL BI/Analytics Solutions
• 6+ months using SQL tools to query or manipulate SQL
• 6+ months with development experience with .NET/SharePoint 2007 & 2010 using C#, CSS, ASP.Net, HTML5, JavaScript, JSON, XML, AJAX, jQuery, Web Services 9
• Ability to interoperate, document and communicate technical requirements
• Work with Business Analyst clients to clarify business requirements, map them to systems capabilities, and recommend technical solutions
• Convert client requirements into technical terms for the development team, and advise clients on resource requirements, scope, budgets, and timing
• Document changes and create troubleshooting guides'' may provide Level 3 production support when Level 1 or 2 at the Technical Assistance Center (TAC) is unable to solve a problem
• Document and Execute Test Cases; Work with the team to automate them
• Part of the Scrum team and follow agile methodologies
• Act as a subject matter expert on data definitions, business process steps and tools
• Collaborate and partner with technical leads/reps to give feedback and shape the design
• You should possess a Bachelor/Master degree in Computer Science, Information Management/Systems or related field
• Strong SQL experience on SQL server or other relational database technologies
• Good analytical skills in translating business needs into realistic action plans and deliver technical solutions that meet stakeholders' expectation
• Strong problem solving skill - ability to troubleshoot issues, find root cause, recommend & apply solutions
• Excellent verbal and written communication skills, influencing and interpersonal
• Agility and creativity; Knowledge of Agile & DevOps
• Academic or intern experience in developing applications using ASP.NET, VB.NET, or C# .NET
• 4+ Years of experience
• Strong analytical and problem solving skills - ability to troubleshoot issues, find root cause, recommend & apply solutions
• Good SQL Knowledge
• Excellent communication skills and be an effective facilitator/listener
• High level understanding of database structure (Basic SQL, Relational database structure)
• Experience as a Business/Systems Analyst AND Project Management or Product Ownership
• Experience using the AGILE to manage projects (SCRUM)
• Understanding of DW & Reporting landscape : EDW , MSBI, BOBJ, etc
• Metadata Management
• You should possess or be working towards a Bachelor's degree or above in computer science, computer engineering or related fields
• SAP (FI/MM/CRM/SD)
• CSS (Cascading Style Sheets)
• Networking and firewall knowledge and troubleshooting skills
• MS Windows server (2003 and up)
• MS SQL Server (2000 and up)
• Bachelor’s Degree or higher education
• Proactively search for improved ways to run business processes and/or applications
• Manage your own time effectively and eventually coordinate others and/or contractors
• Build collaborative relationships with the multifunctional team you need to interact with
• Proactively communicate the status of the project, activities and help to remove roadblocks
• Build your own capability through the job experience, coaching/training for skills and business/technologies/applications knowledge building
• A minimum of 2 years administering a large-scale Active Directory environment
• Experience in the following technologies
• Core Accountabilities
• Experience with designing, developing, and supporting complex generating plant interface systems
• 5+ years of EMS design and development experience for custom / vendor application development environment with increasing levels of responsibility. Technologies include
• Experience with and detailed knowledge of vendor plant systems such as ABB Ranger NMR2, OSI Monarch, Pi, MV90, etc
• Excellent troubleshooting and problem resolution skills required
• Ability to effectively communicate with clients in identifying technical tools needed
• Ability to evaluate leading edge software products (PC workstations, LAN Network Interface cards, file servers and related technologies)
• Ability to work with vendors in troubleshooting vendor hardware/software products
• Ability to communicate in a clear and concise manner with users and vendors
• Proficient in MS Office applications, Adobe Acrobat, Internet Explorer, MS Outlook
• Excellent oral and written communication skills are required in order to provide appropriate client support and interaction
• Works well under pressure, remaining focused and calm in the face of distractions and changing priorities. Ability to prioritize workload
• Manage small to medium complexity projects on time, including cross-functional projects, on budget and according to specifications
• Write detailed descriptions and analyze users’ needs, systems functionality and steps required to develop enhancements taking into account best-practice methods and the McKesson Canada methodology
• Ensure business alignment of IT developments initiatives
• Provide status of effort accomplished, estimates of remaining effort, and issues impacting progress
• Interact with the Change Adoption team and coordinate the preparation and execution of
• Communication and training for users
• May supervise resources for design/programming activities and follow up on efforts (med to
• Be involved in off-hours production support activities
• Share business, technical and application knowledge with other members of the team
• May lead a work group or project team consisting of one or more support staff and/or technical/professional staff with some coaching from own supervisor; may provide advice and guidance in area of specialization
• May coach and mentor others on project management issues that are supported by supervisor
• Establish and communicate common goals and direction for team; coach others on how to enhance communication, problem solving, teamwork and innovation; involve others in problem solving, decision-making and creative thinking
• Assist in the development and implementation of customer service enhancements in own functional area, including responses to customer feedback; play a role and/or coach others to ensure that customer conflicts, concerns and issues are resolved
• Have necessary decision-making authority and autonomy to deliver on goals of team; make decisions regarding work and development of team; influence others outside of team in order to meet the objectives; solve conflicts in an efficient manner
• Seek out new avenues for building internal and external relationships; maintains significant relationships with existing contacts; coach others on relationship management issues
• Accountable for quality of work delivered by external suppliers, as applicable; identify resource related issues within scope of work; coach others in area of specialization
• Create user stories in Rally
• Document new APIs / Services and modify existing ones after evaluating the following: user stories, business requirements, high level design documents and database models
• Create / modify XSD and JSON files for the corresponding API
• Document mapping requirements and implement those rules in Altova MapForce
• 5+ years of experience in all phases of Software Development Life Cycle (SDLC) / System Development Life Cycle
• Experience with two or more of the following
• Apply software development lifecycle methodology (SDLC) to evaluate current system processes and identify possible solution options for new functionality or modifications to existing functionality
• Identify ambiguity in requirements documents/specifications
• Ensure that system solution options are thoroughly researched, analyzed and documented
• Documents and communicates system specifications
• Determine feasibility of business requirements and recommend changes to support business needs and processes
• Create/contribute to project estimates (e.g., Budget Guidance Estimate, Solutions Analysis Estimate, Design Estimate)
• Ensure proper usage/application of RSA/Agile methodology
• Understand the applications supported and their upstream/downstream impact
• Work collaboratively with business partners, SMEs, Developers and Testers to ensure a shared understanding of business requirements
• We will consider candidates from NJ, CT and MN. Additionally, we would like folks with Agile experience
• 3 or more years of experience with the Software Development Life Cycle (SDLC) /System Development Life Cycle
• 1 or more years of experience translating business requirements into a detailed system specification
• Proficient with MS Project, Word, Excel, Visio
• 1 or more years of experience working with SQL Server/Oracle databases
• Billing and Accounts Receivable Experience
• Experience working with test plans, create test data sets/scenarios
• Experience with alignment of quality/test plans to business case/value
• Lead requirements gathering, analysis and design activities
• Evaluate business requirements and prepare detailed functional and technical specifications Create user stories in Rally
• Create/modify XSD and JSON files for the corresponding API
• Implement those rules in Altova MapForce
• Present and evaluate design solutions objectively
• Serve as the liaison between business groups and developers
• This position will work with a team of professionals on the automation activities on our core claim platforms
• Be able to work with business segments to better define and document project requirements for development and implementation
• Test the designed solutions via specified claim applications
• Candidates need to be able to work in a fast paced environment with frequently changing priorities
• Candidates need to be flexible and able to switch gears midstream
• Candidates do not have to have relational database experience
• 5+ years of Proficiency with MS Project, Word, Excel, Visio, PowerPoint
• 2+ years experience with UNET
• 2+ years understanding of data gathering / analysis
• Experience in Systems Analysis or IT Development
• Previous human resources leadership experience required
• Computer literate in Microsoft Window applications required
• University/College degree in a related discipline preferred
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Update, improve, maintain and document STING/SureTrak software
• Create test plans and conduct software component and application tests
• Support development of software connecting EDGE components to STING/SureTrak component interfaces
• At least 2 years of experience in software development team using an object-oriented language (C++, Java)
• Strong appreciation for effective documentation, not too much and not too little
• Experience with software testing programs, testing methodology and best practices, and issue tracking
• Experience configuring client-server-sensor networked applications
• Experience building installers for Windows application deployment
• Experience using source control systems like Git or SVN
• Database experience with CouchDB and PostgreSQL
• Geospatial experience programming with OpenMap and Leaflet
• BS in Computer Science
• Developing and/or assisting with development of automated tests, collecting and analyzing test result data, and developing reports using automated test tools, e.g., LISA, HP Performance Center, soapUI
• Assist with research and evaluation of test tools to solve new/unique test requirements
• Qualified candidates may be required to demonstrate technical proficiency during the interview process
• Ability to balance multiple tasks concurrently without significant impact to productivity
• Self starter and problem solver
• Ability to communicate effectively, written and oral
• Ability to read and analyze network traffic
• 3+ years of experience in Systems Analysis or IT Development
• Working with APIs and web services
• Experience mapping data from web services or database to user interface
• Experience creating XML, XSD and / or JSON files
• Experience with EDI files
• Data modeling experience
• Experience working as a developer
• Experience working with REST methodology
• Ability to work in highly technical environment
• Write system requirement documentation for NPS application changes
• Review design requirements with application developers
• Write query/procs/programs using CMS/MVS Pipelines
• Understand and maintain legacy tools written in REXX and Pipeline coding along with SQL and JCL for MVS
• Use VM navagation/commands
• Management of approx 50 VM execs, 500 procs and 3000 queries across 3 userids
• Assess how changes related to feeder applications impact NPS and Payroll tools and provide solutions
• Reading/understanding SQL
• Using technical abilities to be able to understand the architectural documentation and application flow diagrams
• Analyzing technical data and preparing summary analysis and requirement documentation
• Assessing external application change impacts on applications and tools
• Within projects and project management. using Microsoft Excel
• Reading/understanding SQL, REXX, and Pipeline code in the CMS/MVS environment
• Using technical abilities to be able to understand the NPS architectural documentation and application flow diagrams
• Assessing external application change impacts on NPS application and tools
• Capture and document formal product and system requirements
• Maintain traceability of requirements to standards and regulations, test cases, design artefacts and other requirements
• Participate and contribute to the analysis and documentation of product safety artefacts
• Accumulate extensive domain knowledge and provide domain expertise to the development team
• Facilitate meetings and workshops in order to drive the requirements elicitation process
• Gathers & analyzes and documents system requirements within the context of defined solution designs; Evaluates and generates detailed design documents and system configuration that maximizes software capabilities vs. custom needs within the agreed solution
• Understands cross application dependencies and evaluates their impact
• Supports the preparation of estimates for solution configurations
• Configures the solution using relevant tools or system applications based on the solution definition and business & technical requirements
• Creates, executes, and maintains accurate and detailed test plans, when applicable
• 3 reasons why you should apply for this role!
• Work with a team of System Analysis that help our customer achieve their most critical goals
• Excellent career opportunities in a fast paced exciting environment
• Be a part of a can do company that leads the industry
• Practical experience in system configuration- preferred
• Basic knowledge of the relevant products and domains
• Act as the primary system analyst for commercial team applications (ComplianceWire, Revitas, Axtria, etc)
• Primary resource responsible for ComplianceWire LMS, Revitas (Modules Here), ,Axtria as well as other enterprise level items
• Develop adhoc reports using the tools available within the applications
• Responsible for developing, deploying, and managing SCORM content
• Provides support on pertinent systems while coordinating between users, IT personnel, and vendors
• Responsible for creating and maintaining application documentation
• Responsive to support requests from the end users and managing the issue through resolution
• Locate and define new process improvement opportunities
• Translate complex business requirements into technical solutions
• Perform in-depth tests, including end-user reviews, for changes to the system and other post-implementation support
• Bachelor’s Degree in Computer Science, Information Systems, or a related field
• Experience supporting end users within pharmaceutical/biotech industry (or equivalent)
• At least 3 years’ experience supporting enterprise applications
• Understands how to manage and configure complex curriculum within the ComplianceWire tool
• Understands the full reporting capabilities of the ComplianceWire system and is able to create adhoc reports
• Understands SCORM and how the content is stored within ComplianceWire and can proactively recommend configuration changes in order to meet business needs and streamline processes
• Ability to learn new applications in-depth as additional needs arise
• Ability to gather requirements, create documentation, create functional specifications, and business workflows
• Knowledge of Sarbanes Oxley compliance and HIPPA compliance is a plus
• Hands-on experience troubleshooting application support issues
• Collect information to analyze and evaluate existing or proposed systems
• Research and recommend hardware and software development, purchase, and use
• Write and maintain system documentation
• Conduct technical research on system upgrades to determine feasibility, cost, time required, and compatibility with current system
• Implementation of IT part of new production systems, adapting to local environment
• Developing missing modules
• Preparing production reports, reporting tools
• Completes departmental projects and ongoing application support
• Provides input to resource requirement development
• Develops process flow charts and reports on project status
• Partner with internal teams to support new payments products or functionality post launch
• Provide user operational support and respond to data and research queries from management team
• Is data driven and sets clear, measurable quality goals
• Maintains composure in the face of highly ambiguous environments and constant change
• Building, maintaining, monitoring, testing, documenting, analyzing, and providing technical support for application hosting infrastructure that consists of over 20 separate product solutions hosting over 1500 deployed applications both domestically and internationally
• Supporting technologies and solutions that are primarily based on Java and Java EE, including but not limited to
• Associate’s or Bachelor's degree in computer related field or equivalent experience
• Previous experience with these technologies is not a requirement of this position
• Problem-solving ability
• Ability to work well with other internal areas of the organization to achieve results
• Organizational/time-management skills
• Decision-making
• Self-starter with the ability to learn about new technologies independently
• Must be able to maintain accuracy and confidentiality
• Scripting experience in bash and groovy
• University degree/Diploma in IT
• 3 to 5 years of working experience in development in any of the areas in Murex - datamart/reporting, VaR, Mxml workflow, etradepad
• Must have a good working knowledge in SQL, UNIX script, Windows, Oracle or MS SQL
• Conversant with UNIX and PC platforms
• Knowledge in Treasury products/operations
• Good technical, analytical, communication and inter-personal skills
• Possess initiative, drive, and ability to work independently and be a good team player
• Degree in computer science or related discipline
• At least 5 years’ IT experience supporting financial applications (such as real-time fraud analytics and regulatory reporting) using SAS platform and tools such as SAS Visual Scenario Designer, SAS Visual Analytics, SAS Data Integration Studio, SAS Enterprise Guide and SAS Event stream Processing
• Good command of system design techniques and trouble shooting skills on real-time and batch processing across multiple platforms
• Proven ability to be flexible and work hard, both independently and in a team environment
• Bachelors with 5+ years work experience or additional experience in lieu of degree
• DOD 8570 IAT Level 2 Certification
• Must be able to work rotating shifts, including weekend in a 24/7 environment
• 3+years of experience in technical analysis of product or software development
• Exposure to development methodologies is highly desired
• Demonstrated ability to organize and facilitate requirements meetings Promote consensus on a high level view of the project and drill down into the details to obtain the requirements
• Perform thorough requirement interviews with project stakeholders
• Ability to document project issues, risks, assumptions and requirements
• Ability to work collaboratively with other departments to resolve issues
• Ability to analyze and develop business scenarios
• Follow policies and procedures to ensure audit and corporate compliance Consistently deliver project status and time tracking regularly to management Conduct comprehensive requirements reviews with project stakeholders, Development and QA teams Creating process flows and diagrams necessary to assist the requirements gathering process
• Possess excellent written and verbal communication skills Strong requirements, elicitation, and conflict resolution skills
• General PC knowledge including working knowledge of MS Application Software (i.e., Word, Excel, Visio, Project and Access)
• Working knowledge of SQL preferred Working knowledge of SharePointSearch Jobs US
• Experience with QA methodologies for product development and operational improvement
• Strong analytical skill and can see big picture of business requirement and make sure we are developing the right product/approach for client
• Good understanding of key technologies such as Teradata SQL, Java, web technologies, scripting languages, etc
• Domain knowledge of Marketing Campaign Operations
• Experience with Unica and/or any other enterprise campaign tools
• Test Automation (Nice to have)
• Apple experience preferred (Nice to have)Search Jobs US
• Executing power characterization test plans for power management features
• Setting up test systems and power measurement equipment for automated test framework
• Proactively driving continuous improvement for post-silicon power characterization related procedures
• 4 yr Bachelor of Science in Electrical Engineering (BSEE), Minimum 0.5 years of professional engineering/ technical experience preferred
• Good understanding of computer architecture, Strong understanding of board layout and schematics
• Power/thermal management experience is an asset, Extensive laboratory experience, including oscilloscopes, logic analyzers, etc
• Strong analytical/problem solving skills and pronounced attention to detail, Must be a self-starter, and able to independently drive tasks to completion
• Strong interpersonal and communication skills, Debug and troubleshooting skills and experience
• (3) years of Open Text Livelink 9.7, Content Server 10.x development experience, including experience with AppWorks, LAPI, OSCRIPT, and Content Server Builder
• (5) years’ experience as an application developer, including experience with HTML, CSS, XML, Java Script, Java, Visual Basic, and Oracle PL/SQL. Experience with .NET and Web Services would be an asset
• Experience with Open Text’s Web Reports module would also be an asset
• Strong analysis and interpersonal skills; and
• Open Text Content Server Consultant, System Administrator or Developer Certification (would be an asset)
• Prepare business requirement documentation, test application changes and perform quality assurance across impacted financial systems
• Improve revenue accounting efficiency and controls
• Undergraduate degree in CIS, MIS, CE or equivalent experience/training
• At least 3 years’ experience in airline industry, preferably with accounting systems
• Experience with a variety of technologies including DB2/COBAL, WEB, INTRANET, JAVA, UNIX, Oracle, SQL/PL/SQL
• Proficient in PC based applications, including MS Office, Visio, Project and Audit Command Language (ACL)
• Strong analytical, problem-solving, project management, planning and organization skills
• Outstanding verbal and written communication skills, including the ability to effectively interact with employees at all levels within the organization
• Ability to manage multiple projects, shift priorities, and meet deadlines in a fast-paced, dynamic work environment
• Evaluate business requirements and prepare the detailed functional and technical specifications that follow project guidelines
• Work closely with Developers and Quality Assurance Analysts to ensure requirements and design are completely understood
• Lead and mentor junior resources on the team
• Ensure solution design leverages the core capabilities of the product
• 5+ years of system analysis, business analysis, or development experience to include writing system specifications requirements / technical design documents / solution overview documentation
• Experience in the healthcare domain with exposure to 1 or more of the following areas - Billing, Invoicing, Eligibility and Enrollment, Claim Processing, Claims Pricing, Finance
• Experience participating in Joint Application Design (JAD) sessions
• Understanding of data gathering / analysis
• Ability to interact and provide updates to the C - suite of executives
• Experience leading and managing teams of System Analysts
• Knowledge and experience in FACETS: Java, Sybase stored procedures, .NET and SQL programming languages
• Exposure to and knowledge of FACETS and understanding of Facets configuration
• Experience on another Healthcare COTS product
• Self - starter, with attention to detail
• Bachelor in related technical discipline and 6+ years of experience, or equivalent working experience, in Operations/Production support roles in the technology industry supporting a 24x7x365 environment
• Possess a positive attitude in identifying problems, take ownership, and provide solutions
• Exceptional oral and written communication skills with experience working directly with customers including VIPs
• Strong organizational skills; ability to manage multiple tasks in a fast-paced environment with competing priorities and quick turnaround deliverables
• Exhibits objectivity and openness to others views as well as gives and welcomes feedback
• Experience performing requirements analysis, system patching, testing and management of complex IT systems
• Strong ability to multi-task and work independently and think outside the box
• Experience working with customers to capture/document requirements
• Must have an active Secret clearance with ability to obtain a Top Secret clearance
• Familiarity with DoS processes – Preferred
• Familiarity with the System Administration (Windows 10 and Server 2008, 2012, etc.)
• Ability to apply ISO 20K/ITIL v3 Foundation concepts within the workplace
• ITIL v3 certifications
• Excellent interpersonal and team skills
• Leads the development of design / solutions for healthcare that are strategic, align with Optum architecture strategy and meet the emerging customer requirements
• Develops plans that impact the long - term success of the business and advises/influences senior management decisions on business and technology direction
• Develop, present and evaluate design solutions objectively and facilitate conflict resolution
• Participate in Agile ceremonies (standup, sprint planning, retrospective, release planning)
• Collaborates with other Systems Analysts
• 5+ years of experience in Systems Analysis and Design
• 5+ years of experience translating business requirements into a system design and specifications
• Demonstrates expertise in leading - edge methods, techniques and/or technologies
• Leads the development of complex cross - functional design / solutions for healthcare that are strategic, align with Optum architecture strategy and meet the emerging customer requirements
• Work closely with Developers, Quality Assurance Analysts, Architects, Business Partners and other Technology teams at UHG to ensure requirements and design are completely understood
• Prepare detailed functional and technical specifications
• Collaborate with developers and test engineers to ensure testing efforts align with system deliveries and business processes
• Lead and mentor other Systems Analysts
• 8+ years of experience in in Systems Analysis and Design
• 8+ years of experience in all phases of Software Development Life Cycle (SDLC) / System Development Life Cycle
• 8+ years of experience translating business requirements into a system design and specifications
• Experience with three or more of the following
• Experience facilitating discovery and Joint Application Design (JAD) sessions
• Familiar with Business Intelligence, Mobile Technologies and latest application technologies/tools, in particular
• Familiar with one or more hybrid framework (phonegap etc.) is a plus
• One or two programming languages such as: Java, C#, Python, R
• Data Mining tool, such as RapidMiner, SSAS etc
• Natural Language Processing concepts
• Document application infrastructure layout (server configuration, dependencies)
• Document existing applications in production (process & data flow)
• Ability to comprehend the upstream and downstream impact of the application
• Help the development team with executions in the integration and UAT environment
• Note job failures in integration/UAT environment, and provide analysis to the dev team
• Support applications in production
• Note interruptions or bugs in operation
• Perform problem-solving exercise to determine problem
• Ensure continued use of the application
• Develop data extractions or develop reports from requests or requirements
• Track and appropriately escalate production issues
• Monitoring uptime and efficiency of production application
• Analyze production issues to determine root cause and provide fix recommendations
• Track and escalate production issues & report to the appropriate group
• Experience with Oracle required, familiarity with Sybase is a plus
• Experience working in a Unix environment
• ETL experience (Ab initio preferred)
• Experience with Autosys or a similar job management application
• Experience with Remedy or a similar issue tracking system
• Take a lead role managing multiple projects simultaneously and high level design
• 8+ years of system analysis, business analysis, or development experience to include writing system specifications requirements / technical design documents / solution overview documentation
• Prior experience in leading complex projects with other System Analyst team oversight
• Experience leading and managing projects - including other System Analysts within the same project
• Knowledge and experience in CICS and SQL
• Ability to extract data from relational databases
• Ability to interact and provide status to Senior Leaders
• Knowledge and experience related to Consumer Portals, Provider Searches, Directories, MDM, Cirrus, UHC Networks and / or Provider data and methodologies
• Exposure to and knowledge of TOPS, Cosmos and CSP
• Lead requirements gathering, service - oriented modeling, analysis and design activities
• Develop detailed design specifications including service models and message schemas
• 7+ years of experience of data gathering / analysis
• 7+ years of experience with relational database design / schema
• 7+ years of experience with service - oriented architecture
• Enterprise Application Integration (EAI) experience
• Identify, understand and clarify a business/technology problem
• Conduct analysis of technology/systems solutions options
• Acquire and maintain working knowledge of databases, claims source systems and integration points, and architecture that support the end-to-end flow of data resulting in HEDIS measure reporting
• Create project estimates and resource plans for systems solutions
• Review test cases to ensure comprehensiveness
• Provide input to test plans
• Complete solutions documentation (i.e., functional, technical, reference, artifacts, data dictionary)
• Bachelor's Degree (or higher) or a High School Diploma with 3+ years of experience in Systems Analysis or IT Development
• 3+ years of experience in all phases of Software Development Life Cycle (SDLC)/System Development Life Cycle
• 3+ years of experience translating Business Requirements into a detailed system specification
• 1+ years of experience with SQL, including writing queries to retrieve and analyze data
• 1+ years of programming experience utilizing HEDIS Measures
• UnitedHealth Group work experience
• 3+ years programming experience in SAS
• Ability to learn and understand which applications are used within each department and for what purpose. Use this knowledge to help develop solutions that truly help the business perform their tasks more efficiently and effectively
• Minimum of 4+ Years Experience
• Good communication skills (oral and written)
• Working knowledge of ReqPro or other equivalent requirement gathering tools
• In-depth understanding of the SDLC
• Understand/document applications in production w/respect to the process and data flow
• Assist the development team with executions in the integration and UAT environment
• Resent and evaluate design solutions objectively and facilitate conflict resolution
• Assist in leading JAD sessions
• Experience creating technical documentation, use cases, work flow diagrams
• Ability to understand the audience and communicate with both business partners and developers
• 5+ years of experience translating business requirements into a detailed system specification
• 5+ years of experience mapping data from web services or databases to user interfaces
• Must be willing and able to work a flexible schedule to support team members in other time zones. This could mean early morning or evening meetings
• Experience with modern web design standards
• Experience troubleshooting web services and data related issues
• SOAP and / or REST experience
• Communicate system and architecture design to all HEDIS program and other stakeholders
• Evaluate proposed system changes for upstream/downstream system and/or present and evaluate design solutions objectively and facilitate conflict resolution
• Collaborate with HEDIS program, business and IT teams to ensure testing efforts align with system deliveries and business processes
• Develop detailed data mapping and data transformation rules
• Evaluate business requirements, formulate, define and document functional and technical system specifications
• Design or modify system design to solve complex or potential HEDIS data integrity issues with due consideration for hardware/software capacity and limitations, HEDIS operating and production cycles and the desired results
• Identify operating procedures and create detailed system specifications from which programs will be written
• Document and communicate system specifications
• 3+ years of programming experience utilizing HEDIS Measures
• 2+ years of experience translating Business Requirements into a detailed system specification
• 1+ years of experience with SAS OR SQL, including writing queries to retrieve and analyze data
• 1+ years of experience in all phases of Software Development Life Cycle (SDLC)/System Development Life Cycle
• Experience facilitating Joint Application Design (JAD) Sessions
• Experience working in an Agile environment or familiarity with Agile Methodology
• Ability to learn and understand the various claims source systems used across the organization and the ability to understand any impacts to the end-to-end data integrity pertaining to HEDIS Reporting
• Relevant experience (4 years)
• Network operations management/NOC experience (2 years)
• Retail network operations experience a plus
• Bachelor's degree (Preferred)
• Juniper Networks Certification Program (JNCP) (Preferred)
• Working knowledge of systems development lifecycle and IT operations
• Configuration knowledge of relevant applications/modules/platforms
• Strong Knowledge in shell scripting
• Good documentation and activity planning skills
• Strong knowledge on Power Hardware
• Understanding of ITIL processes and tools (Incident / Problem/ Change)
• Excellent troubleshooting and problem diagnose capabilities
• Basic knowledge of backup, storage and networking
• Required to participate in providing input to the functional specification to interpret the scope of the development
• Participate in training to impart cross training opportunity for the team
• Review SIT and UAT Test cases to ascertain scope of deliverable is captured by test cases
• Manage delegation, design, and development of Insurance System
• Manage project task execution and monitoring, delivering action plans and resolution
• Bachelor's/ Master's in computer science, information systems, or computer/electrical engineer degree or any related field
• At least 5 – 7 years in related work, Application development, Web Applications
• Programming skills in Oracle Form , PL/SQL, .NET, Sales force Configuration,
• A bachelor's degree in computer science, or a related field OR commensurate experience is required. The candidate must have a minimum of 8 years IT experience focused in software design with emphasis on the following technologies and tasks: UML (Use Case, Activity, State Chart, and Class Diagram), ERD and database normalization options, ETL, Data Warehousing, Business Intelligence, Data Marts, Cognos
• Advanced RDBMS Database experience (one or more of the following: DB2, Oracle, SQL/Server or comparable) including database modeling, SQL query, and procedural programming
• Experience using Requisite Pro, RUP, and Scrum
• Strong analytical skills, team-oriented interpersonal and communication skills
• Excellent written, verbal and listening communications skills
• Demonstrates experience within a customer focused environment
• Experience with Source Control, Requirements Management, and UML Modeling tools (Rational suite or comparable)
• BCBS Plan / National Data Warehousing / HIPAA 5010/ICD-10 experience a big plus!
• Highly desirable to have Familiarity with Agile SCRUM as well other development processes and methodologies
• You will design, implement and maintain application-specific blueprints, life-cycle plans, and roadmaps
• You own responsibility to define the detailed specifications required to satisfy the requirements for programs, projects, and releases
• Collaborate with the development team, communicating design, functional, and technical specifications
• Develop solution planning and estimating of programs and projects
• You will run set timelines and ensure that tasks, reporting statuses and work assignments come in on time
• A Bachelor’s degree, equivalent knowledge and experience with proven IT experience, or diploma and 4-5 years of Information Technology experience would be a benefit in this role
• Proven experience in a software development environment
• Experience of developing Java or .NET applications
• Strong communication skills with proven experience dealing directly with end users in a business environment
• Experience in executing multiple simultaneous projects in a fast paced environment
• Experience within an Oracle environment and strong knowledge of SQL
• Working knowledge of TF
• Lean/Six Sigma Certification
• Degree in Computer or related fields, more than 3 years of working experience in similar system / software development. Preferably with exposure to SDLC
• Possess technical knowledge in IBM AS400, RPG & RPGLE & CL programming, OS400 and DB2, knowledge in Dimension and IBM MQ Series is a plus
• Experience in developing / supporting Silverlake Integrated Card System (SICS) system and knowledge of the relevant operations are good advantages
• Possess positive working attitude, with resilience and good adaptability to take on different challenging assignments
• Effective, with good self-initiative to learn and excel individually and as a team
• Good soft skills in communication, writing, leadership are preferred
• 10 years of Banking IT experience with at least 5 years in Corporate Loan Origination / Collateral Management
• Knowledge of Integro’s Loan Origination System / Collateral Management platform is preferred
• Must be technically competent to provide technical advice to the team and to be involved in minor software changes occasionally
• Experience in performing root cause analysis of production problems and provide quick service recovery if required
• Experience in managing Software Release cycle
• Essential to have a can do attitude to work under multi-tasking environment
• Strong understanding in banking and back-office operations related to Corporate Loan Origination / Collateral Management processing
• Good Communication Skills
• Onboard customers to / enhance the current external customer facing web ordering and label printing solution
• Collect user requirements, conduct feasibility study, system design / analysis / capacity planning, testing, prepare system documentation, and solution deployment
• Actively collaborate with the software development team in US / EU to jointly build a future solution replacing the current one
• Migrate customers from the current to the future solution
• Provide ongoing system support and maintenance to both current and future solution
• Pro-actively looking for Production system improvements and defects prevention to add value to business
• Work with vendors to understand and apply hotfixes with proper test management cycle
• Provide subject matter support to business change requests
• Pro-actively manage risks related matters and ensure there is no overdue items
• Work with other teams in IT and coordinate system related activities
• Ensure compliance to internal policies and processes
• Onsite support in Technology Command Center (Required to work on occasional 24 x 7 shift)
• Knowledge of C,C++, .NET, ASP.NET, VB.NET and Java software tools
• Knowledge of Web based technologies – XML, HTML and JavaScript, Web Servers: IIS 7.0
• Knowledge of SQL Server 2005/2008 and Oracle
• Knowledge of 3 tier application architecture
• Knowledge of Consumer internet Banking functions
• Knowledge of Application performance analysis and fine tuning
• Knowledge of MAS technology risk management guidelines
• Able to work least supervision
• Self-motivator
• Degree in computer science or related field
• At least 4 years of experience working on data mapping/ETL on Teradata FSLDM in the financial industry
• Strong design and analytical and problem solving skills
• Generates innovative ideas to resolve problems
• Comfortable collaborating and talking about solutions with system engineers and developers, but able to communicate solutions with business stakeholders across departments and applications
• Identifies and resolves technical & operational problems outside & within the team
• Anticipate issues and act proactively to address potential issues
• Excellent verbal and written communications at various levels (business partners and analysts, developers, testers, support, etc.)
• 3+ years of System Analysis / Development experience
• 3+ years of experience working in the different phases of development; knowledge of the Software (System) Development Life Cycle
• 2+ years of writing system requirements
• Working within an Agile team with scrum experience
• Previous testing experience; experience working with test plans and test cases
• Willingness to dig into the details and be a “doer”
• Organized, Flexible
• Respond to problem requests from the Helpdesk and customers to determine the corrective action to resolve the situation
• Evaluate and install new hardware and software releases, including acceptance testing for functionality and reliability
• Plan and coordinate ongoing system maintenance and upgrade functions
• Provide performance benchmarks on system utilization, capacity utilization and overall system & workstation performance
• Research, evaluate, test and recommend tools and process changes to improve systems reliability, network reliability and overall server and workstation effectiveness
• Create, document, and revise all appropriate documentation required to support hardware, CAD application software, tools and processes required for effective customer support
• Provide the primary, first level, technical support for Automotive Experience China engineering systems and data exchange systems
• CAD/CAE license monitoring, management, detecting/preventing the incompliance software from users. Following up for non-compliant cases from sites
• Strong analytical skills, with strong organizational skills will be a plus
• Specialized experience in the technical implementation and support of below areas
• Establishes complex, operational databases, software configuration control, and system interfaces for SATCOM systems assigned
• Maintains servers, network access, documents, analyzes, and troubleshoots system anomalies to ensure optimum equipment performance
• May supervise less experienced systems personnel
• Prepares system for operational use and oversees operational tests
• Undergraduate degree in applicable area of expertise or equivalent experience
• 5+ years of experience of data gathering/analysis or IT Development
• 5+ years of experience translating Business Requirements into system solutions/design and creating/writing technical specifications
• 5+ years of experience with relational or non-relational database design/schema
• 5+ years of experience with service-oriented architecture
• 5+ years of experience designing IT architecture and ability to communicate to all business partners
• Document database experience Document database experience (MarkLogic preferred, but MongoDB, CouchDB, CouchBase, Lotus Notes are acceptable)
• Proficiency with MS Office (Including Word, Excel, Outlook, PowerPoint, Access, Visio)
• Proficiency with Rally
• 3+ years of experience with relational or non-relational database design/schema
• 3+ years of experience designing IT architecture and ability to communicate to all business partners
• Understanding of Object Oriented Development
• Document database experience Document database experience
• Proficiency with MS Office
• Experience with XML, JSON, EDI and other message formats
• Experience with database management systems such as DBVisualizer
• FTE 2: Map processes within the EOC, operational forces, and existing DAS constructs
• Conduct study of reporting from expeditionary forces operating in NIM AO for the last 48 months, capture TTPs, SOPs, lessons learned during program in support of ArL continuous evaluation
• Communicates on a daily basis with MCISRE elements and tasks; coordinates and controls the flow of information between MCIA and MCISRE partners in support of ArL priorities as appropriate
• Will be required to produce update briefs for ArL, MCISRE, and other senior leadership on an at least monthly basis. Requires expertise in project or program management
• Requires ability to gather and aggregate information from a variety of sources and present it to senior leadership for decision
• Familiarity with SharePoint, MS PowerPoint, MS Excel, MS Access, and MS Project is highly desirable
• Excellent written and oral communication skill required
• FTE will work directly for MCIA ArL PM on a daily basis and will be tasked with the execution and completion of Priority Actions and Strategic goals articulated in the ArL CONOP
• Systems Engineering
• Software Engineering
• CONUS and OCONUS travel may be required. Prior military experience (enlisted or officer) is preferred
• Will require a Top Secret SCI clearance
• Prior military intelligence experience (enlisted or officer) is preferred
• Map KIQs from NIMs to existing MCISRE requirements, conduct literature review of existing policies and authorities required for execution or that have impact on ArL CONOPs, conduct market survey of existing technology enabling programs, widgets, apps
• Will assist in the drafting and staffing required policy and/or authorities related correspondence
• Must have a familiarity with USMC operations, policy, doctrine, and staff actions. Requires expertise in project or program management
• Will be required to produce update briefs for ArL, MCISRE, and other senior leadership on an at least monthly basis. Familiarity with SharePoint, MS PowerPoint, MS Excel, MS Access, and MS Project is highly desirable
• FTE will work directly for Sr Advisor for Analysis on a daily basis and will be tasked with the execution and completion of Priority Actions and Strategic goals articulated in the ArL CONOP
• Must have a Bachelor’s Degree (+4 years’ experience) or High School Diploma (+10 years’ experience)
• Monitor by exception with software scheduling tools (e.g., ECS, Control-M, etc.)
• Respond to abends as outlined by the Problem Management Matrix
• Respond to changes as dictated by the Change Management Guidelines
• Log problem tickets as outlined within the Problem Management guidelines
• Escalate problems when necessary as prescribed by the Escalation & Notification process
• Suggest corrections of rerun and call instructions when necessary
• Track the number of jobs scheduled, the number of jobs completed, and the number of jobs that ABEND
• Maintain logs for shift turnover
• Take an active role in ISO policies and procedures
• Participate in Disaster Recovery Demonstrations outlined by the clients
• )Control-M Prduction Control(Batch Monitoring)
• Engineering IT Systems global process and system support - Responsible for maintaining, updating, supporting, and consulting for a global engineering organizations IT systems, including Teamcenter PLM, CAD/CAE applications, design process applications, and other engineering software
• Position includes status reporting, development projects, project management, technical documentation creation and updates, key user training, technical upgrades, client deployments, issue resolution, and other support functions
• 8 – 10 Years IT experience in Engineering Systems
• Bachelor’s degree or related years of experience
• Minimum 5 years Teamcenter PLM support experience
• Minimum 5 years CAD/CAE support experience
• Experience working with the LANL Business Systems or Environment, Health and Safety Systems
• Working knowledge of LANL business applications and their integrations
• Working knowledge of LANL Business processes and their impact on business software data design
• Experience with Enterprise wide reporting tools
• Knowledge of channels, mobile banking apps preferred
• Domain expertise in corporate banking and cash management preferred
• More than 3 years’ IT experience supporting customer facing channel and mobile banking systems
• Proficient in usage of weblogic, mssql, java, dotnet technologies
• Bachelor degree in Computer Engineering, Computer Science or related discipline is required. MS is a plus
• At least 4 or more years of experience in the development of real-time automation applications including database and UI design
• Written communication skills: The successful candidate must be able to write clear requirements documents, design documents, test plans and end-user documentation
• Verbal communication skills:The successful candidate must be able to present requirements, designs, test plans and status to peers and management
• Programming Skills: The successful candidate must have experience in using the Microsoft Visual Studio development suite, including C#, ADO.NET and Team Foundation Server
• Database: Must have programming experience with MS SQL and/or Oracle DB and writing stored procedures
• Major in information technology or information systems related
• Familiar with ERP,understand the function of each ERP modules and operations,with more than 1 year work experience based on ERP system maintenance and support,Baan V, Infor Baan LN related experience is preferred
• Have something to know with SQL,skilled to create SQL scripts.With crystal reports,BO report development experience is preferred
• Good in written and spoken English,can do simple oral English communication
• Strong responsibility and sincere service,can accept overtime arrangement
• Responsible for ongoing process improvement projects, work directly with business stakeholders across business units to develop and support business processes and enable them in our SAP system
• Responsible for participating in the analysis, design, development, implementation and support activities for equipment and instrumentation associated with the manufacturing of products
• Gather business requirements through interviewing subject-matter experts
• Measures performance against process requirements
• Develops metrics that provide data for process measurement
• SCM System Support
• Bachelor Degree in business administration, a Project Management Professional (PMP) designation, or an accounting designation or Diploma in Business Analytics, Economics, Logistics or Supply Chain Management
• Minimum of three years of related experience in a similar role
• Experience in Manufacturing areas and businesses is an asset
• Advanced knowledge of MS Excel, MS Access, SQL and working knowledge of VBA
• In-depth SAP knowledge in manufacturing
• Self-motivated and action oriented, with demonstrated track record of pursuing work with energy, drive, and a strong accomplishment orientation
• Excellent verbal and written communication skills (reading, writing, listening, oral, presentation) Exceptional interpersonal skills; Able to build strong and successful long-term working relationships, Strong ability to achieve objectives by working with others in an organizational context
• Ability to handle changing priorities and manage workload
• Work as part of 24x7 Operations Center team working a non traditional schedule
• Monitor major systems, network, and security using Inovalon’s monitoring tools
• Coordinate incident response with technical teams for timely restoration of services and resolution of incidents
• Troubleshoot and resolve technology incidents and events across internal and external applications and infrastructure
• Identify opportunities to resolve issues at the point of detection; and
• Provide support for patching management
• 2-4 years of experience in a technical support role
• Experience with network and server monitoring tools
• Excellent communication and customer support skills
• 1 year incident management support experience
• 1 year of experience in a 24x7 Operations Center and/or NOC environment; and
• Responsible for providing reliable and timely support to Credit Risk business in Singapore
• Work with business to understand the issues/ requirements and provide preliminary analysis/ resolutions
• Ability to do independent data and system analysis
• Troubleshoot production support issues or the questions raised by business
• Conduct System testing and assist in user Acceptance testing
• Provide support for the End of Day Jobs of Global credit Risk systems in terms of monitoring and resolution
• Document the requirements, issues and processes
• Be a single point of contact for Credit Risk business in Singapore
• Interact and collaborate with local and Global IT&S teams
• Act as a bridge between Credit Risk Business in Singapore and Global Credit Risk IT&S team
• Collaborate with Credit Risk IT&S team in other locations, Monitoring team, and Credit risk Architect
• Troubleshoot and recommend solutions to support issues as needed
• Demonstrate ability to think and plan strategically
• Minimum 8 years of experience in in large-scale enterprise IT environments
• Strong SQL experience: Minimum 6 years with Oracle Or SQL*Server databases with demonstrated proficiency in writing standard SQL, stored procedures (PL/SQL, T-SQL), and query tuning
• Proven quantitative, analytical, and problem solving skills with attention to detail
• Self-motivating and ability to work both independently and with others in a widely dispersed, dynamic, team environment
• Excellent communication Skills, time management and organizational skills
• Stakeholder engagement Skills
• Good documentation skills and ability to think out of the box
• We are looking for Software Engineer who will be responsible for delivering best in class reporting and analytical services, through application of processes and tools/technologies. This includes new developments, enhancements, maintenance and support for the reports based on Microsoft .Net plateform
• Take complete ownership of executive and operational reporting services for identified stakeholders. These activities include and are not limited to ongoing scorecards and KPI reporting, report development, automation efforts and presentations
• Own and deliver across the reporting life-cycle, from requirements capture, data visualization, data extraction, collation and modelling to report production
• Troubleshoot and act as a first level responder to issues for the systems/reports owned
• BE/ MCA/ M.Tech. Or equivalent degree in Engineering / Computer Science or Technology
• Requirements analysis, elicitation and validation
• Requirements management and delivery estimation
• Solution delivery across global footprint
• 6+ years of software experience within BRM and/or Oracle Communications Rapid Offer Design and Order Delivery (RODOD) platform
• 5+ years of systems analyst delivery in gathering and writing detailed functional / system requirements and solutions strategy
• Ability to estimate effort required, deliver on projects, coordinate to on multiple projects
• Experience in all phases of the delivery lifecycle
• Strong technical leader able to collaborate with business stakeholders in driving strategic and tactical solutions that meets business needs
• Background in C, C++, Java, Unix, Weblogic, ESB, SOA
• Experience with Oracle RDBMS
• Requires expertise in project or program management. Requires ability to gather and aggregate information from a variety of sources and present it to senior leadership for decision. Familiarity with SharePoint, MS PowerPoint, MS Excel, MS Access, and MS Project is highly desirable. Excellent written and oral communication skill required
• Will work directly for Sr. Advisor for Analysis on a daily basis and will be tasked with the execution and completion of Priority Actions and Strategic goals articulated in the MCISRE Execution Plan and the MCISRE Plan
• Must have a Bachelor's Degree (+5 years experience) or High School Diploma (+12 years experience)
• Serve as a mentor to other Systems Analysts
• Act as the liaison between Business Analysts, Developers and project management groups within UnitedHealth Group and other Optum clients
• Develop pioneering approaches to emerging industry trend
• 5+ years of experience of data gathering / analysis or IT Development
• 5+ years of experience translating Business Requirements into system solutions / design and creating / writing technical specifications
• 5+ years of experience with relational or non - relational database design / schema
• 5+ years of experience with service - oriented architecture
• Experience with ER Studio or similar tool (Erwin, Visio, etc)
• Document database experience (MarkLogic, MongoDB, CouchDB, CouchBase, Lotus Notes)
• Demonstrates appropriate solution knowledge
• Utilizes the appropriate tools used by the project team/solution to configure and troubleshoot
• Assists with Service Delivery Center initiatives
• Demonstrates basic knowledge for solution technical investigation and troubleshooting
• Assists with running automation and troubleshooting
• Accountable for build quality scores and addresses necessary follow-up actions
• Contributes to team financial objectives by maximizing efficiency and billability
• Communicates effectively and provides timely response to Cerner and client project team
• Effectively facilitates training for new associates
• Conducts solution specific knowledge sharing sessions with internal clients
• Basic understanding of Cerner standards for a given solution
• Educational background in Business, Technology or Healthcare field preferred
• Interest and/or experience in the healthcare industry preferred
• Extensive, hands on experience with Service Bus architecture, Oracle Service Bus preferred
• Extensive, hands on experience with commonly used tools for CI/CD delivery, such as Jira, Jenkins, Ansible, Sonarcube, Fortify
• Extensive, hands on experience with micro-service based service architectures and their components
• Knowledge of security concerns in micro-service architectures
• General enterprise software development trade skills, familiarity with commonly used IDEs, Unix operating system, commonly used databases (Oracle / MySQL / Informix / MongoDB), enterprise architectures and middleware (MQ / Weblogic / Service Bus), scripting and programming
• Ability to work closely with global teams Desirable Skills
• Hands on experience on any major public cloud platform (AWS preferred), or on any software virtualization platform (Docker / Cloudfoundry etc.)
• Hands on experience in developing and deploying micro-services
• Possess minimum of 1 year experience in system / software development. Preferably with exposure to SDLC
• Possess technical knowledge in UNIX (preferably AIX), UNIX shell scripting, Oracle database and IBM MQSeries
• Possess positive (can-do) working attitude, willing to hands on, with resilience and good adaptability to take on different challenging assignments
• Effective and has good self-initiative to learn and excel individually and as a team
• Experience in developing / supporting trade finance system and knowledge of trade finance operations are good advantages
• Technical knowledge in WebLogic, Java, XML, MF-COBOL, Dimension and TAMICI is a plus
• Good soft skills in communication, writing, presentation, etc., are valued
• Administer and maintain a mission critical environment consisting of
• 5 years of work experience in enterprise environments within a data center team
• Degree in Computer Science / Information Technology or equivalent
• Several years experience working as a SAP Basis administrator
• In-depth knowledge of configuration best practices for SAP database and application layers
• Experience or working knowledge in ITIL processes and standards is an added advantage though not essential
• Experience of some or all technologies currently deployed in the data center (covered in responsibilities)
• Excellent verbal and written communication skills in English is essential
• Teamplayer with the sensitivity of working in an international environment
• Occassional short-term travel
• 10 years of IT experience with at least 5 years in either of the Cash Management domain-related systems (MEPS, SWIFT and G3 FAST)
• Knowledge of Fundtech’s Global Payplus (GPP) and/or SWIFT is preferred
• Strong understanding in banking and back-office operations related to Cash Management and Payment

Netsuite System Analyst Resume Examples & Samples

• Develop, test and deploy customizations, custom scripts, new functionality and SuiteApps based on evolving business needs
• Provide Level-2 system support for NetSuite and data integrity
• Support end user requests for new searches, reports, KPI’s, dashboards
• Monitor end-user usage of systems and track performance
• Develop, implement, and manage policies, procedures and guidelines to ensure data integrity
• Perform regular data audits and resolve issues identified
• Develop, test, and deploy custom application extensions using system API and third party tools
• Work directly with NetSuite or other Professional Services organization to drive and coordinate larger (more complex) NetSuite projects
• Maintain up-to-date knowledge of NetSuite functionality, customization and integration
• Work with Finance & Accounting to ensure accurate financial information and records
• Support the business in managing the chart of accounts, fixed assets, cash management, A/R, and A/P activities
• Assisting with regression testing of system upgrades prior to new version releases along with post-upgrade validation exercises
• Working with end-users to help them understand the defined workflows and system functionality
• Working with end-users and other team members to identify when new workflows or functionality is required to meet their individual needs
• Defining and communicating project standards and guidelines around the applications and workflows
• Documenting system requirements, release notes, test plans, training documentation, etc. as required by our project delivery methodology
• Coordinate with other administrative and support teams within DMG (i.e. compliance, patient accounts)
• Strong communication skills and the ability to interact with all levels of the organization
• Ability to maintain composure and clarity of thought under pressure
• Interpersonal flexibility
• Previous experience in an IT development or support role
• Some database knowledge and/or some application development experience
• Accept phone calls from Agents, & staff, and employees for support on a wide variety of Principal and non-Principal hardware and software
• Provide technical expertise for the development of cross-functional information system solutions
• Use understanding of computer software and hardware products to resolve unique, non-recurring issues
• Install and configure software and hardware for end-users
• Train and educate users as well as initiate preventative technical measures when appropriate
• Establish relationships with customers, IT colleagues, contractors, vendors, and consultants to influence IT initiatives while managing their expectations
• Work effectively as part of a team and accomplish goals through collaboration
• Take initiative and act without waiting for direction
• Strong problem-solving and big-picture/conceptual skills
• Capable of influencing without authority
• Strong interpersonal skills; builds rapport and relates well with all types of people throughout the organization
• Flexibility and adaptability to change in ambiguous situations
• Ability to understand and embrace change
• Manage time and balance multiple priorities
• Previous internship, part-time or full-time experience in a technical support role
• Consistently offers professional, engaging and friendly service
• Troubleshoot and resolve technical problems or issues related to computer software and systems
• Provide technical guidance and recommendations to resolve business problems
• Troubleshoot, modify, support, manage, and maintain applications programs and user accounts
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
• Train or instruct users in the proper use of hardware or software. Manage and coordinate planning, design, operations, maintenance, and resource allocation of telecommunications activities, including client/server support and strategic and tactical planning
• Consult with and advise others on administrative policies and procedures, technical problems, priorities, and methods related to telecommunications
• Follow all company policies and procedures; protect company assets. Address guests' service needs. Inspect, test, and diagnose computer equipment and systems
• Maintain inventory of all technology devices
• Maintain computer networks, support server system(s), and supporting software. Provide network communications support
• Maintain and upgrade hardware, software and website technical architecture related to hardware and telecommunication connectivity. Perform system backups. Provide end-user support
• Install, configure, and modify workstations. Modify workstations, including set up of cables, desktop computers, laptops, docking stations, and printers. Secure all backup tapes and computer/telephone rooms
• Diploma in IT
• Preferably with Hotel related experience
• Minimum two years experience in the field

Internet System Analyst Resume Examples & Samples

• Assist with implementation and post-implementation support for Internet/Intranet-ba​sed​ applications
• Develop and maintain operational procedures; document test results; and make recommendations for improvements when applicable
• Ensure Web site standards are maintained
• Minimum of 3+ years experience with Windows 2003 Server, IIS and SQL administration
• Network communications and/or programming experience, or related experience
• Must be familiar with security, Internet Architecture, Routing, DNS, Firewalls, Load Balancing, connectivity, scalability, WWW, E-commerce
• Ability to provide after hours operational support
• Knowledgeable in web development methodologies: programming languages such as C++, C#, and Java
• 3+ years of web development experience and/or in web development field
• 3 + years related industry experience with multiple platforms, including knowledge and experience of internet banking applications
• The ability to interact with external, as well as, internal clients for the purpose of data gathering and design initiation

Servicenow System Analyst Resume Examples & Samples

• 3 years’ experience with ServiceNow configuration
• Familiarity with ServiceNow development
• Proficient with ServiceNow reporting
• Experience gathering and documenting requirements from Client / Business
• Experience with ServiceNow Performance Analytics
• Experience with ServiceNow Custom applications
• Experience working with remote resources
• Coordination of software development
• Analysis of functional requirements
• Design and planning of software solutions
• Alignment of solution design with involved IT- and business units
• Planning and controlling work progress
• Initial result verification
• Pro-actively look for Production system improvements and defects prevention to add value to business
• Negotiate maintenance contracts and ensure it is renewed on time
• Establish and maintain good relationship with key stakeholders to ensure user priorities are handled within expected timelines
• Responsible for staff development and appraisal in a matrix regional structure
• Successful candidates will have a Bachelor's Degree in Information technology with 6-8 years’ work experience in similar capacity
• 5 years working experience in banking environment, mandatory with experience in supporting consumer credit processing & wealth management systems
• Technically competent in Web based technologies (XML, HTML and JavaScript), C, C++, .Net, Java software tools, SQL server, Oracle and Wintel
• A self-motivated personality, and able to work efficiently by himself/herself, as well as, in a team
• Perform Level 1 Production Support
• Perform system health check on daily basis (2 shifts, 18 x 7 roster)
• Work with ATM vendors to understand and apply hotfixes with proper test management cycle
• Troubleshoot & provide Base24 hotfixes with proper test management cycle
• Perform SIT and support UAT on fixes
• Deploy changes to production after UAT sign off
• Ensure compliance to internal processes
• Create custom solutions for our internal and external clients
• Integrate and effectively communicate with the rest of the Scrum team (Product Owner, Developer, QA Analyst and Business Analyst)
• Experience integrating in a Scrum driven development team
• Travel Industry related experience is a plus
• Identify security issues and risks, and develop mitigation plans
• Interpret security policies and procedures
• Participate in ecurity compliance efforts Develop and deliver training materials and perform general security awareness and
• Evaluate and recommend new and emerging security products and technologies
• Evangelize security within Company and be an advocate for customer trust manager etc
• Ethical hacking
• Self motivated and willing to "do what it takes" to get the job done
• Execute security test plan and identify security loop holes in product
• Restoring normal state IT service operations for incidents affecting Kuehne + Nagel’s globally used warehouse management system and distribution software
• Initiating and following up problem management procedure where required for improving the IT service quality
• Implementing Kuehne + Nagel’s warehouse management and distribution solution for our Contract Logistics business
• Supporting in the configuration of the software during implementation phase and resolving related issues during test and go-live phase
• Act as second line support in the implementation projects, investigate and resolve efficiently unexpected test results or incidents. Track down the problem source on source code level. For side systems you coordinate the investigation and resolution with other IT departments
• Ensure knowledge transfer from the implementation project to the incident management support parties
• Solid experience in IT support (2+ years) and very good knowledge in IBM i (iSeries), Control Language (CL) and SQL
• Capability of reading RPG / ILE RPG source code
• General knowledge in contract logistics and in brand-name warehouse management and distribution systems
• Basic knowledge in JAVA is preferable and very good analytical and communication skills
• Independent, objective, and service-oriented
• Strong verbal and written communication in English and high willingness to travel
• You will be educated in the warehouse management and distribution software – enabling you to do a highly professional implementation support adding high value to our business
• At least 6 years of systems analysis experience
• Senior systems analyst, with experience in analysis and development positions (information systems, a system-wide visibility)
• Previous experience in elementary insurance- must
• Previous Knowledge and experience in SQL
• Background in financial systems analysis modules Background in life and / or pension insurance - advantage
• Relevant programming experience and / or education
• Independent, mature, able to operate under pressure

ES&H System Analyst T Resume Examples & Samples

• Company Leader of Targa’s EMIS, functioning as the Essential Suite System (ESS) Administrator
• Strong understanding of ESS Air, Compliance and Performance Modules, or similar EMIS modules
• Responsible for Air module implementations and maintenance (configuring equations, setting up equipment, hierarchies, parameters and unit testing)
• Responsible for Compliance module implementations and maintenance (setting up permits, importing regulatory rules from CyberRegs, entering facility and equipment emission/parameter limits, setting up tasks, auto tasks, and email notifications)
• Strong understanding of state and federal air, water and waste regulations that impact the Oil and Gas Industry
• Experience with environmental regulations that are applicable in States that Gathering and Processing operations are located, such as Texas, Louisiana, Oklahoma, New Mexico, and North Dakota. Familiarity with environmental regulations in States that terminal operations are located, such as Maryland and Washington
• Assist in the development of processes, procedures and training documents applicable to ESS
• Provide training to ensure that all ESS users are able to navigate the system and complete required duties
• Ability to effectively communicate and document ESH business and IT information concerning ESS
• Ability to effectively collaborate with all ESH stakeholders on the execution of the change management process to maintain and modify system content
• Ability to perform User Acceptance Testing (UAT) for ESS test scripts
• Development of an ESS dashboard design including emission charts, link to task assignments, and view of permits and task status
• Support EMIS integration with other systems, such as process historians and Maximo
• Manage the 3EOnline SDS service and provide training, procedures and implementation plans, as needed
• Manage contractors and consultants, as needed
• Assist with environmental compliance audits, as needed
• B.S. in MIS, Computer Science or Environmental Science. B.S in Engineering will be considered, also
• Minimum of 5 years of related work experience
• Possess and maintain a valid driver’s license to include a safe driving record satisfactory to the company
• Experience in Environmental Management Information System (EMIS), such as Essential Suite, Enablon, OpsInfo, SAP, or equivalent
• Intermediate level desktop computer skills using Microsoft Word, Excel, Outlook, PowerPoint, Visio and Sharepoint
• Physical ability to work out in the plant site and accompany regulators on plant tours
• Ability to lift, push, and pull at least a minimum of 50lbs
• Able to work in close quarters: i.e., work while kneeling, squatting, sitting, climbing, and standing
• Follow and adhere to all applicable Personal Protective Equipment (PPE) guidelines (ex: eye protection, footwear, Nomex)
• Ability to travel overnight periodically, and with advance notice, away from Houston
• Regular and Reliable Attendance
• Related work experience in Essential Suite Systems (ESS)
• Demonstration of effective project management skills
• Related work experience in oil and gas or consulting environment through previous work
• Ability to interface effectively with all levels within the company as well as organizations outside the company (regulatory agencies, contractors, consultants)

Item Processing System Analyst Resume Examples & Samples

• 6+ years bank operations experience or 4+ years technical experience
• Extensive experience with developing business rules and workflow documentation
• Proficient in Microsoft Computer Applications
• University Degree/Diploma in IT
• 3 - 5 years of working experience in application support/development
• Experience in supporting HPNS systems and Windows applications
• Must have good working knowledge in Cobol, Windows, SQL
• Knowledge in Treasury products/operations would be an added advantage
• Process strong analytical and troubleshooting skills
• Design, develop, implement and maintain .Net Applications & its tools
• Trouble­shoot, diagnose and rectify reported application problems while at the same time, resolving the related diagnosed application problems within a satisfactory time period
• Participating in user requirement gathering at client's premise, design, implementation and testing for the project
• Participating in a server migration with multiple teams lead by the project director and security hardening of web and data server components
• The candidate should possess a Degree or Diploma in Computer Science, Engineering, or its Equivalent
• Minimum 4-5 years in .NET Platform with experience in 2-3 full software development life cycle includes design, analysis, software development, implementation, post implementation support
• Practical hands on experience in following stated technologies like NET, SQL database queries, HTML5, WPF, cloud, SOAP, REST, MQ and familiar with various architectural patterns such as 2-tiers, 3-tiers, MVC, MVVM is a great advantage
• Strong leadership skills; ability to prioritize, delegate tasks, and make sound decisions quickly while maintaining a focus on the bottom line
• Troubleshooting customer problems and responding to customer requests
• Data analysis via SQL
• Develop Trouble Shooting Guides for all Business Services
• Provide training to new team members as required
• Provide ongoing communication to both Technical Services and Production Operations teams via Support Requests
• Document Fix Requests for incidents requiring system changes (system, configuration and code)
• Write procedural documentation for resolution of standard service requests
• Ensure communication to Business Services Support Manager regarding incidents that impact the Partner
• Must be proficient in SQL Server Management
• Working knowledge of development code, specifically C#
• Solid problem solving abilities
• Self-starter capable of working independently or in groups
• Exceptional interpersonal and customer service skills with the ability to ascertain information and maintain dialogue with multiple teams as to the status of a particular issue
• Ability to effectively and calmly operate within a complex and changing environment
• Well organized and has the ability to properly manage individual workload
• Possess a strong work ethic and a desire for a variety of challenges
• Ability to interface well with Professional Service staff and other non-technical members of the organization
• Demonstrated aptitude for learning new technologies
• Knowledge relating to the area in which analysis and coding is performed
• Bachelor's Degree in Information Technology, MIS, Computer Science or related field
• Experience in creating technical documentation and sharing knowledge with others through training delivery and mentoring
• Experience developing in a .Net framework preferred
• Excellent skills in supporting customers through problem resolution
• Demonstrated experience developing or implementing advanced technical concepts, techniques, and standards based on professional principles and theories
• Demonstrated experience leading design reviews, writing up business case analyses or developing feasibility studies
• Experience providing technical direction and/or directing the work of others on IT related activities
• Knowledge in Waste Management operations and supporting IT applications
• Knowledge in LANL business system applications and their integration
• Knowledge of LANL P1040 Safety Software Policy

IT Product Owner / System Analyst Resume Examples & Samples

• Facilitate and lead individual scrum teams in all aspects of scrum - daily meetings, planning, self-organization, collaboration & iterative development
• Guide the team and organization on how to use Agile / Scrum practices and values
• Drive teams toward continuous Agile maturity
• Create, maintain, and promote consistent Agile practices across all teams within A4Me
• Guide the team to remove impediments allowing the work to get done
• Facilitate discussion, decision making, and conflict resolution
• Assist with internal and external communication, improving transparency, and radiating information
• Support and educate the Product Owner, especially with respect to grooming and maintaining the product backlog
• Provide all support to the team using a servant leadership style whenever possible, and leading by example
• Remain current on all Agile standards and practices; socialize and promote changes among the Agile teams
• Produce Agile metrics and reporting
• 7+ years of System analysis experience, business systems design experience, or a combination of both
• 3 + years of experience as a scrum master
• 2+ years of SDLC (System Development Life Cycle) experience
• 2+ years of experience with one or more Agile tools used for tracking user stories or backlogs
• Experience in business/technical analysis and translating business rules and business requirements into system level requirements for development and implementation
• Documented Functional/ System requirement documents with extensive use of Use Cases, Process Flow diagram, Data Flow diagrams etc
• Experience working with business stockholders, development and QA team to communicate system changes and to get projects developed and implemented
• Experience with first level of support to Business users by doing data analysis using moderate to complex SQL queries and checking the PL/SQL code for issues
• Experience creating use case documents using ReqPro
• 5+ years of experience documenting Functional / System requirement documents with extensive use of Use Cases, Process Flow diagram, Data Flow diagrams etc
• 3+ years of experience with first level of support to Business users by doing data analysis using moderate to complex SQL queries and checking the PL/SQL code for issues
• 3+ years of Microsoft Visio, Microsoft Excel, Microsoft Project, XML experience
• Leadership and/or project management
• Agile software development methodologies and processes
• Quality assurance process definition
• Release and defect management
• Production support
• Translate requirements into technical specifications
• Facilitate Joint Application Development (JAD) sessions with developers and business resources
• 2+ years of IT experience

Summit System Analyst Resume Examples & Samples

• Develop the system specification for client extensions for the trade processing using Summit capabilities and its API
• Support the development end-to-end through requirements, system design, development, testing and deployment
• Support resolutions of CIT, SIT, UAT and Post-production issues
• Work closely with the project team members (developers, analysts, and user leads) to ensure the system changes delivered
• Complete the automation testing and document the test results
• 2+ years experience in building Summit client extensions using Summit Meta data model
• Knowledge of a derivative trading platforms, preferably Summit and associated API
• Proficiency in developing for relational database: Oracle preferred, and SQL
• Knowledge of investment banking concepts and its essential products
• Windows Server administration and Event viewer navigation
• Sybase/MSSQL studio tools and some Sybase/mssql admin know-how
• Database Server generic permission knowledge (logins,db users, Permission Roles ext. )
• General Windows Permission models
• Some knowledge about system integrations would help, including queue management, Web Services ext
• Having some Visual Studio experience would be a plus , and being able to follow/read the code trail from Exception logging clues
• Strong analytical, problem solving and reasoning skills .(guess years of experience will come in here)
• Preferred to have experience of Back-office, primarily Settlements, SWIFT and Confirmation
• Good communication skills in English to be able to write out complex problem descriptions, and possible solutions
• Possess minimum of 3 years’ experience in system / software development, preferably with exposure to SDLC
• Possess technical knowledge in Windows operating system, SQL database and file transfer scripting
• Possess positive (can-do) working attitude, willing to hands on, exhibit resilience and adaptability to take on different challenging assignments
• Effective and possess self-initiative to learn, able to multi-task
• Able to excel individually and work in team
• Experience in developing / supporting Pitney Bowes solutions and knowledge
• Technical knowledge in WebLogic, Java, XML, COBOL and Dimension is a plus
• Good soft skills in communication, writing, presentation
• Service coordinator has the secondary ownership of the application next to service manager and works with the service manager in tandem. The following points depict the important roles and responsibilities of a service coordinator
• Review new items (problems, incidents) assigned to their work group in HPSM
• Ensure that sufficient information is available with each problem ticket to proceed with the analysis and resolution
• Assign tickets to the individual SS&MO team or to another work group (incase not in the scope of the application)
• Provide support for application utilities (e.g. Foundation, release tracking tools, Demand Management tools, and home-grown version control systems)
• Provide support for internal audits (SAS-70, SOX, Risk management assessments)
• Coordinate business approval of production migrations (release entry framework to be extended). Facilitate the hand-off of new release functionality from the development team to the OM team
• Monitor production capacity and storage for the application and take corrective action when capacity thresholds are passed
• Monitor & report availability
• Lead productivity improvement programs and preventive maintenance initiatives related to SS&MO (REF)
• Monitor and report on quality of code delivered to production (Gatekeeper)
• Monitor and improve the SLA performance
• Lead OM resources through the analysis, root cause and remediation of each HPSM item
• Ensure HPSM gets updated and items get resolved within SLA's
• Ensure progress of all HPSM items through closure
• Ensure all work effort is documented in HPSM and remains current through closure.(This includes, incidents, problems, service calls, check outs, OM ?project type? work, infrastructure needs)
• Provide training and support for applications support tools (example: ALM, AbendAid, etc)
• Support for disaster recovery testing initiatives
• Periodic updates of application documentation as a result of SS&MO changes
• Facilitate weekly/monthly presentations with the service manager to explain the health of the application
• Lead the Deep-Dive initiatives put forth by the Service Manager
• 5+ years of Relational Database experience with hands-on experience in Sybase
• 3+ years of experience working in Unix environment with good working knowledge on Unix commands and shell scripting
• 5+ years of experience in Datawarehouse environment
• 3+ years in Datastage
• Working experience with any kind of job scheduler
• Experience with production support and maintenance type of environment
• Building, maintaining, monitoring, testing, documenting, analyzing, and providing technical support for web and application hosting infrastructure that consists of over 100 web sites, 20 separate product solutions hosting over 1500 deployed applications both domestic and international
• Monitoring, performance tuning and capacity planning to meet customer needs and SLA requirements
• Troubleshooting system and performance issues and opening tickets with vendors for support as needed
• Developing innovative web, application hosting and associated infrastructure solutions to meet business requirements and drafting and maintaining systems documentation
• 1+ years of experience in IT field preferred
• Java and/or .NET programming and scripting experience is a plus
• Answer staff questions in person and via phone on all Property supported applications and IT Assets
• Determine source of computer problems (hardware, software, user access, etc
• Serve as liaison between staff and the technology department to resolve issues
• Provide support to users on all company supported applications. Troubleshoot computer problems and determine source, and advice on appropriate action
• Document resolutions for future reference
• Provide computer orientation to new company staff
• Graduate in Computer science / Information technology
• Understanding of hotel applications is an asset
• Good verbal & written communication skills
• Self-starter with a strong sense of commitment
• Provide technical expertise and recommendations in assessing new IT software projects and initiatives to support and enhance our existing Microsoft based systems
• Investigate and resolve application functionality related issues and provide first level support
• Manage application development for multiple projects
• Assist in application installation and testing
• Troubleshoot technical issues and identify modifications needed in existing applications to meet changing user
• Undertake Business-As-Usual responsibilities in supporting SWIFT suite of applications (SWIFTAlliance Access, SWIFTAlliance Gateway)
• Work with users and vendor on issues, follow up and resolution for Payment systems
• Work with cross functional teams to identify and resolve root cause of a problem
• Perform due diligence when taking over from project teams into BAU mode
• Manage the BAU Software Release cycles
• Participate in Disaster Recovery and Business Continuity exercises
• Provide on-call support and afterhours/weekend support as needed, covering application support and application change deployment
• Perform system review and propose improvement and prevention measures on current systems
• Have a quality mind-set with prevention attitude to attain zero defects
• 10 years of IT experience with at least 5 years in SWIFT systems
• Technical hands-on knowledge in maintaining and manage changes on SWIFT suite of applications
• Formulate and define system scope and objectives through best practice research and fact-finding, combined with knowledge of applicable business systems and industry requirements
• Develop or modify processes to resolve moderate to complex business issues by using IT solutions, considering computer capacity and limitations, operating time, and form of desired results; include analysis of business and user needs, documentation of business requirements, and translation of business requirements into functional requirements
• Competent to work at a high technical level for most phases of IT projects; consider the broader business implications of proposed IT solutions to current and future business needs
• Ability to identify applicable technology alternatives to given business problems using applied research and development tools; reviews new products/services using pre-established evaluation criteria
• Support design, build and test planning phases for medium to large scope enhancements and projects
• Support project manager/release manager by developing detailed project information such as detailed scope information, estimates, evaluation criteria and results, etc
• May utilize requirement management tools
• Bachelor's degree in a related field required
• 2-4 years of professional IT experience
• Proven communication, analysis, and problem solving skills
• Strong technical proficiency and desktop computing skills

System Analyst Infection Control Days Fountain Valley Resume Examples & Samples

• Maintains facsimiles and E-mails to other departments, letters to physicians, and reports to Public Health. Collects mail, departmental reports (i.e. Microbiology, Admitting census) on a routine basis, as established by department policy/procedure
• Collects surveillance data and patient information from patient charts, Microbiology and Lab reports, Case Manager reports, Admitting reports, and computer programs, i.e., CMS, P-Bar, Cerner as directed. Compiles and computes data for department reports as instructed. Compiles patient records and submits reports for Public Health as directed
• Enters data and information into NHSN Reporting System; generates and checks printed reports for accuracy; makes corrections as necessary
• Assists with environmental rounds as directed, collecting surveillance information related to employee infection control practices and environmental issues. Provides follow-up report to department director or manager
• Establishes files and maintains confidential patient information and files on an ongoing basis. Completes HIPAA required documentation as directed
• Maintains facility manuals with updates and revisions; types updates and revisions to IC department policies, and distributes revisions hospital-wide
• Maintains an adequate, organized department filing system so that information can be quickly retrieved
• Supervise the design and implementation of large scale application or web development projects
• Work with offshore development team on system design, development and implementation
• Create high level and detailed level requirements specifications for major and minor projects
• Strong working experience with data analysis and database development
• 3 years’ experience with Java programming
• Experience with telematics or infotainment systems preferred
• SQL Develop experience will be required
• 3-5 years in vehicle networks and architectures
• BS in Computer Science, Computer Engineering, Electrical Engineering, or equivalent technical experience
• As System Analyst you monitor, control and ensure the efficient operation of systems and software related to Security Management functions, including system interfaces to other applications
• Furthermore you manage and ensure the day to day functional support, application administration and troubleshooting as well as serving as an expert for existing Security Management systems
• You lead and support the global deployment and rollout of projects related to systems and software in the assigned areas
• Taking responsibility for the maintenance, enhancements and system life cycle of existing global security systems is an important part of the job
• Relationship management with external providers to ensure timely and efficient completion of all daily tasks and projects will be one of your tasks
• You coordinate and administrate the database related topics with regards to the security management systems, like CCTV, alarm management and communication systems
• Leverage technical and analytical skills in an integrated enterprise system environment to analyze and design techniques to solve business problems using information technology
• Evaluate design and technical layouts for purposes of data mapping, integration analysis, scripting, testing and software conversion
• In collaboration with the rest of the development team, ensure that the proposed solution addresses all of the client’s business requirements* Assist with development of use cases in support of the client business needs
• Develop client relationships within the client organization across diverse stake holder groups including client business and technical organizations
• Work collaboratively with IBM's domestic and global delivery organizations, and third party software vendors to support client requirements and productive systems
• Work in an unstructured fast paced environment
• Create and reuse intellectual capital to solve diverse, business and/or technology-related challenges
• 4 years - Experience as a System Analyst with technical requirements and integration, the ability to quickly learn systems and system flows, understand interfaces and how data is consumed and passed through a system
• 2 years - Telecommunication industry experience in areas such as Billing, Order Fulfillment, Provisioning or Product Modeling
• Client facing communication skills a must
• 6 years - Experience as a System Analyst with technical requirements and integration, the ability to quickly learn systems and system flows, understand interfaces and how data is consumed and passed through a system
• 4 years - Telecommunication industry experience in areas such as Billing, Order Fulfillment, Provisioning or Product Modeling
• Basic Knowledge with some requirement management tools – CA Agile Central preferred
• Basic Knowledge of Scrum / Scaled Agile or SAFE preferred
• Collect user requirements
• Conduct feasibility study, system analysis and design on both an existing web ordering system, and a large scale, brand new, multi-components system
• Prepare technical specification / documentation
• Review codes written by software developers
• Assist in preparing test plans
• Support UAT and system deployment
• Provide ongoing system support and maintenance
• Work on system migration activities
• Collaborate with team members and leaders across divisions on strategic initiatives
• Participate, deliver, and take ownership of all the components of the SDLC that includes: Planning, Analysis, Design, Development, Testing, Deployment, and Maintenance
• Work closely with functional/technical teams to create and implement industry leading solutions
• Coordinate and monitor project deliverables to ensure expectations of stakeholders are met
• Research and/or implement requests for proposed system and architectural changes
• Develops and contributes to application standards for EQT systems
• Stays abreast of and promotes application and technology advances beneficial to EQT
• Complies with IT Security and Governance best practices and standards
• Coordinate implementations/conversions/upgrades with managers/supervisors of technical areas
• Performs operational administration tasks and monitoring of environments
• Shares support for operational and on-call duties with the team
• Application Design and Development experience implementing, creating, upgrading, and maintaining multiple applications in one or more of the following system areas: Quorum QPTM/TIPSG, Quorum Land, FlowCal, Maximo, PI Historian, and/or JDE/Oracle/SAP environments
• Microsoft Development and Database experience (C#, SharePoint, .NET framework, VB6, SQL Server, SSIS, SSRS, and VSTS)
• Web Development experience (HTML, CSS, JavaScript/DOM, SOAP, XML)
• Experience utilizing EDI, FTP, SFTP, and Enterprise Scheduling Packages
• Experience writing SQL queries and statements against SQL Server and/or Oracle Databases
• Experience with Mobile Technology Frameworks and Development (iOS, Android)
• Excellent skill level using common MS office tools
• Ability to take ownership, accountability, and provide subject matter expertise
• A Bachelor’s Degree in Computer Science, Information System or related field/equivalent experience required
• Minimum of 6+ years of progressive Application Support, Development, and Project Delivery
• Self-motivated, ability to work with little definition and without supervision while multi-tasking across a number of projects and initiatives in a team setting
• Excellent skills in critical thinking and analysis; meeting facilitation; verbal and written communications; and interpersonal interactions
• Natural gas industry systems experience
• Liaise between Business Subject Matter Experts, Data Analysts, Analytic experts, Business Analysts, Engineering teams, System Architects, and Project Management groups within Optum
• Analyze requirements and demonstrate problem understanding, model data management operations, analyze and design data - related solutions as part of software development life cycle
• Translate business data needs into actionable documentation / specifications, including use case scenarios, models, conceptual design diagrams, and user stories to support iterative development
• Advise and support Engineering team during development cycle (AGILE / scrum or Kanban)
• Evaluate and present solutions objectively and facilitate conflict resolution
• Collaborate with architects on data design and build / buy / integrate decisions
• Consult with key stakeholders on complex systems integration issues
• MS EXCEL, Word, Powerpoint, Visio
• Understanding of Big Data concepts / tools
• Previous background in data analytics using SQL and / or SAS
• Previous experience conducting analysis for systems integration programs or data analysis
• 4+ years of experience conducting and facilitating requirements gathering and performing system analysis or equivalent business process analysis
• 4+ years of writing technical documentation, such as business process improvement, workflow diagrams, models, technical specifications, user stories etc
• 4+ years experience in data management operations (e.g., ETL, analytics, data warehousing, Big Data)
• Experience working within the Software Development Life Cycle (AGILE - Scrum / Kanban)
• Previous proven experience using written and verbal communication skills with various levels of management, stakeholders, and subject matter experts
• Product Management tools such as Aha!
• Agile delivery tools such as CA Agile Central (aka - Rally)
• Erwin data models
• Provide Level 1 (first responder) support and monitoring of Digital Analytics Platforms which includes Adobe Insight, SAS, and Greenplum, Tableau, Hadoop, and ETL solution
• Provide Level 1 (first responder) support and monitor of automated ETL jobs in Control-M and other schedulers
• Ensure the Change Management Process complies with Risk and Controls guidelines
• Produce and maintain support documentation related, but not limited to system architecture and user access management
• Maintain SLAs and application/platform stability
• Escalate and communicate issues accordingly
• Bachelor's degree or equivalent work experience in application, platform and system administration
• 3-5 years of experience working in a technical environment as system analyst, system admin, and support engineer or develop
• 2+ years of hands-on experience with Adobe Insight on either Site Catalyst or Data Workbench. (Previously Omniture / Insight)
• Provide remote software support, installation, and configuration for customer facing systems
• Manage project schedules and support ticket escalations
• Travel as needed to deploy and support systems at customer sites
• Pursue training as necessary to maintain industry recognized certifications
• Perform other duties as assigned to support department goals
• Must possess experience with advanced programming and support of access control and video systems from manufacturers such as LENEL, Honeywell, Software House, Genetec, S2, etc
• Experience with DVR/NVR video systems and IP cameras
• Experience with setting up and configuring current and legacy windows desktop and server platforms as well as Microsoft SQL Server
• Excellent communication skills are a must
• Excellent troubleshooting skills are a must
• Project management, documentation, and organizational skills are a must
• Experience with network configuration and troubleshooting
• Must possess the ability to work independently or as a team member and be flexible
• Must possess the ability to present himself/herself in a professional manner
• Must possess the ability to accomplish goals
• Must possess the ability to initiate projects and bring to completion without direct supervision
• Strong communication skills, both written and verbal
• 5 years’ experience with industry leading access control platforms such as LENEL, Honeywell, and Software House
• Bachelor’s degree in technical field preferred
• Operational and Informatics Expertise: Provide operational and information systems expertise in the analysis, development, training, testing, and optimization
• Analyze, advice, direct and coordinate systems programming problem identification and resolution activities, both internal and external to the laboratory
• Support projects through limited application modification as delegated by Programmer/analyst
• Read and understand existing programming code
• Perform maintenance programming, and implement Unix and shell scripting to improve LIS functions and/or reliability
• Validate and monitor modifications including system-to-system (HL7) and instrument interfaces
• Coordinate the installation of modifications and support the User Analyst in the documentation and training of users in system functions
• Advise and recommend additional testing where appropriate
• System and File Maintenance: To sustain efficient current and future functionality, provide expert operational expertise and information system expertise for new version upgrades, optimization of current functionality, and incorporation of new modules in the Cerner business and clinical systems
• As the subject matter expert, test complex system changes, develop training materials, assess workflow impact and solutions, and manage deployment
• QA test script development, test data validation, test results analysis, defect and problem resolution and identification of problem fix
• Act as a file maintenance resource for staff within CLS and in other laboratory departments
• Write, contribute to and maintain documentation, including policies and work instructions
• Coordinate the training requirements and design support documentation for CLS team members
• Act as a departmental resource for application support and troubleshooting
• Project Management: Function as the lead in the resolution of complex production problems and enhancements in the Cerner systems
• Plan execution of small projects including user communication, support and post implementation review
• Application and Interface Enhancements/Development: Assess customer needs, research options, support analysis, design, and test and implement application solutions
• Examples of this work include: (1) develop tools to meet specific department, team or strategic needs; (2) create tools that optimize the decision support capabilities of Cerner; (3) identify and define requirements to improve the human-computer interface; (4) develop application interface solutions to meet informational needs of customers
• Two (2) or more system go-live / version upgrades for Cerner suite modules or applications
• Undergraduate degree OR minimum four (4) years of equivalent work experience in health care administration, information systems, business, a health care profession, library science, or information resource management
• Cerner certification in at least 2 major modules required. (CoPath and PathNet)
• Certified/Proficient in 2 Cerner suite modules or application sup-components (Build & Maintain, Charge Services, Outreach etc)
• Demonstrated skills in complex project management
• Demonstrated ability to lead and manage large multidisciplinary teams through influence and collaboration
• Demonstrated working knowledge of computer applications in business settings
• Must exhibit efficiency, collaboration, tactful candor, openness, and results orientation
• Demonstrated working knowledge of medical terminology
• Ability to Scope and estimate small enhancements
• Four (4) years of experience using at least one of the Cerner suite et al of application products or completion of Cerner certification in an application(s)
• Kaiser Permanente experience
• Demonstrated experience leading a multidisciplinary project to successful completion
• Direct experience implementing business information systems in the Northwest region
• Knowledge of functional areas and/ or systems analysis
• Knowledge of research and evaluation design
• Public speaking skills
• Assist in the development of solutions for various project and operational needs
• Support business and manufacturing systems and applications, work with end users and other IT staff to resolve issues in the system
• Ensure the continuous operation of our Manufacturing Execution System (MES) and other supporting systems, which are critical for AGCO’s manufacturing operations, verifying the integrity and availability of hardware, server resources, systems and key processes, and reviewing system and application logs
• Develop and maintain installation and configuration procedures
• Lead effective communication on outages, projects, day-to-day tasks, and break fix scenarios
• 5+ years of experience providing IT support for commercial manufacturing or business systems, such as manufacturing execution systems or ERP systems
• 3+ years of experience with relational databases and a working knowledge of SQL and report writing tools
• 2+ years of programming experience, preferably in Java, C#, C++, or VB.Net
• Current or previous employment at a manufacturing company
• 2+ years of experience supporting FlexNet Manufacturing Execution System (MES)
• 1+ years of project management experience
• Bachelor's degree or equivalent experience in a computer related field
• Basic knowledge of AIX, HP-UX, Linux, and Windows
• Understanding of patch management best practices and processes to remediate security risks
• Knowledge of RDBMS fundamentals
• Ability to use various reporting tools to provide audits and reporting
• Ability to work off-hours when required
• Provide on-call support, carry a pager and respond as needed
• Must possess the initiative to resolve issues before they become critical
• Propensity for knowledge sharing
• Bachelor's degree in Arts or Science
• 5 or more years of experience in systems analysis or business information systems, including 4 years in the area of developing systems requirements and high-level design specifications and 2 years of project management/task leader positions in a business information systems development or implementation project
• Familiar with policies, regulations, goals or objectives
• Knowledge of Federal budget and grants programs
• Work with Product Lifecycle Management (PLM) system users and stakeholders to understand and document capabilities, issues and challenges of current system and processes
• Processes include part management, bills of material (BOM) management, quality control, testing, supply chain, and product design (CAD management)
• Configure and maintain the Product Lifecycle Management system, Agile to enable and improve the processes described above
• Lead major PLM projects to completion (some lasting more than a year)
• Develop, quantify, and document business benefits related to process improvement initiatives
• Work with developers to translate process improvement initiatives into systems requirements and custom development projects
• Develop and implement procedures for PLM and administration in compliance with company policy. As appropriate, contribute to or influence company policies
• Provide weekly status updates on progress towards deliverables and milestones
• Manage across multiple business functions to gather required information and drive consensus where required
• Bachelors and eight (8) years or more experience
• The successful candidate must have 8+ years of experience in systems engineering, IT Program/portfolio management, IT security engineering and implementation, IT standards development, or a closely-related area that demonstrates the ability to successfully perform the tasks associated with this work
• The candidate must have experience with virtual and cloud computing technologies and concepts; migrating to shared services; facilitating application readiness
• Must have demonstrated ability to manage multiple tasks and deliverables simultaneously, work independently and with a team, and have excellent writing, organization, verbal communication, and presentation skills
• Interact directly with other team members, physicians, and end-users, in order to understand business problems and help to identify solutions
• Identifying, analyzing, escalating and resolving critical initiative risks and issues
• Ensure that every business customer that approaches IT has a positive experience
• Focus on continuous improvement within the IT department
• Desire to identify and drive change initiatives within an organization
• Familiarity with process improvement
• Applications experience in either an application support or implementation role
• Participate in both technical and business analysis requirements gathering
• Participate in an agile development environment
• Write user stories and acceptance criteria
• Assist business product owners with communicating their requirements clearly in order for the sprint team members to create an application or enhance existing applications
• Function as a resource between IT developers, sprint team members and the business units; serve as a point of contact for advanced and technical issue logging, tracking, and resolution

Pacs System Analyst Resume Examples & Samples

• Collaborates with Imaging Director, Operations Manager and Medical Staff to establish and achieve goals and objectives for the department
• Assists others in meeting department responsibilities and goals
• Performs in accordance with Corporate Compliance policy and adheres to its terms and conditions
• Assists the Imaging Director and Operations Manager with assessing the policies and procedures for the area of responsibility on an annual basis
• Participates in the interview and selection of staff
• Assists in end-user applications training
• Exhibits leadership by communicating the vision of the department/organization through a dynamic interactive process with the staff. Interacts with end-users as required to assist in problem definition and system design
• Maintains and promotes strong relations with other departments
• Assists users with systems analysis level projects
• Provides implementation, testing and installation of new systems
• Maintains a safe, clean and economical operation
• Develops end-user documentation and training procedures
• Provides implementation/Project management assistance for system projects
• Provides technical assistance to end-users to increase workflow efficiency
• Provides on-site system administration for both the Radiology Information System and the PACS image distribution environment
• Maintains and achieves daily productivity and quality assurance standards established by the organization
• Collaborates with other department leadership to develop and implement methods to achieve established goals and objectives
• Two years experience in a business or Healthcare environment to include knowledge of systems design and implementation OR four years of data processing experience in a Healthcare environment

TMS System Analyst Resume Examples & Samples

• Overall functional configuration and maintenance (including profiles, rates, carriers etc)
• Assists in the articulation of non-functional requirements
• Provides assistance to QA team in the creation of test cases and test scripts, defect tracking and resolution
• Provides input on integration, system and acceptance test plans for accuracy and completeness
• Consults on complex product issues and design considerations
• Participates in product support activities as appropriate
• Off-hours work as required, including weekends and holidays
• 2-3 years of experience with implementing TMS systems
• 2-3 years of functional and technical design experience
• Must have strong process analysis and problem solving skills
• Able to work effectively and produce consistent results with a minimum of supervision
• Demonstrates a positive attitude and be self-motivated, responsible, conscientious, and detail-oriented
• Able to work well under stress and handle crisis situations professionally
• Familiarity with JDA TMS solution
• Familiarity with JDA Logistics Procurement solution
• Broad experience with Supply Chain systems and solutions
• Experience with Agile Scrum methodology a plus
• Experience with Transporation / Logistics Operations a plus
• Experience with Transportation and Supply Chain EDI documents and solutions a plus
• Appropriate certification’s or equivalent experience
• Participate as technical lead on project teams
• Gather requirements, identify IT tasks, estimate and lead those tasks to completion
• Successful and timely completion of project
• Log/review company/user development service requests
• Use business process knowledge to understand and gather customer requirements as input to application design and software enhancements
• Manage implementation process of Enterprise software enhancements as assigned
• Address and resolve advanced SX.e helpdesk cases as assigned
• Facilitate Vallen's SX.e modification testing process as assigned
• Analyze SX.e issues and recommend opportunities for improvement through new/improved work processes and/or additional training
• Test new SX.e software releases and upgrades
• Coordinate and resolve issues on SX.e upgrades and enhancements
• On-call responsibilities for after-hours support of business critical functions
• Provide backup support for maintaining the current elements of the system, to include the computer system and peripherals, the operating system, and related application software
• SX.e application experience - REQUIRED
• Bachelor’s Degree in Computer Information Systems, Computer Science, or Related Subject
• Progress Database Administration training certification
• AIX Operating System
• Trouble shooting skills
• F9, Financial Reporting
• Ability to clearly communicate information through appropriate methods
• Basic knowledge of Windows
• Bachelor's degree in Business, Technology, or Healthcare field

Websphere Commerce System Analyst Resume Examples & Samples

• Manage the execution of support tickets across brands and ensure they are actioned on time for business goals
• Engage with third parties or other VF teams that are accountable for execution of requests
• Act as first level escalation point in case normal flow is not providing the expected results
• Support recurring tasks at local levels, such as translations, configurations and catalogue uploads
• Continuously improve the technical competency of the platform and/or project team, by mentoring project managers/business users and providing ad hoc training
• Attend Developer and Product meetings to remain aware of upcoming features and prepare the Service team to support them
• Work with project managers and service team to ensure smooth handover of continuous enhancements on to normal run and IT operations
• Minimum of a Bachelor's degree or equivalent education and experience required
• 3+ years experience in administration and troubleshooting IBM WebSphere Commerce (through v. 7.0)
• Web technologies/development (Java, J2EE, HTML, JSP, EJB)
• Ability to understand business operations/processes and translation of them into technical solution
• The ability to analyze various quality dimensions including performance, reliability and resilience, and recommend improvements to meet them
• Unix scripting and SQL skills
• Ability to work collaboratively in teams with other specialized individuals
• Strong communication (verbal and written) and comfortable taking initiative and handling multiple projects simultaneously
• Experience with a multi-language, multi-currency implementation of Websphere for Europe/EMEA
• Familiarity with Continuous Delivery
• Experience integrating or administration of Adobe Experience Manager and/or similar CMS tools
• Retail Ecommerce experience
• Experience using a bug tracking system (JIRA) and ticketing technical issues
• Knowledge of web technologies PHP, VBA
• Collect, discuss, understand, document and keep up-to-date stakeholders' business requirements
• Convert business requirements into project planning artefacts - Epics, Stories, Tasks; form product development backlog
• Drive the backlog grooming process (estimation, analysis by the technical team) through day-to-day collaboration with the project team
• Translate assumptions, technical design and limitations, risks into business terms and negotiate their impact with the stakeholders
• Work with the team during the development phase to ensure business requirements are met, perform Epics/Stories acceptance
• Cooperate closely with the onsite team on projects preliminary analysis and high-level estimation
• Mediate requirements clarification between business stakeholders and the project team
• Suggest process improvements related to the teamwork planning, tracking, and ensuring the deliverables quality in close cooperation with Project and Delivery Managers
• Strong analytical skills: ability to see and communicate briefly most important things in big amount of information; ability to see big picture and drill down to low level details, if required
• Experience as a Business / System Analyst: 1+ year or Snr QA 3+ years
• Good communication and documentation skills: structured and clear communication, up to the point
• Ability to write SQL queries (including joins)
• Good understanding of requirement management process (Agile or Waterfall)
• Ability to deal with conflicting priorities
• Upper intermediate+ English
• Quick learner with the desire to learn the domain
• As Systems Analyst you manage the complete system lifecycle for integrated Calibration Solutions following the defined process framework of complex systems and software
• You design, implement and optimize the interfaces in integrated calibration solutions and analyze the impact and risk of IT infrastructure changes to applications
• The installation-/configuration-/patching- and environment mirroring of applications and underlying software components is one of your tasks
• You and your colleagues deliver standard IT services and solutions and collaborate closely with external partners
• The documentation of systems and applications based on the GxP framework is your responsibility
• You follow-up closely on new technologies and industry trends and coordinate the implementation of services like SAN, backup and monitoring
• Owns resolution for assigned issues
• Makes recommendations on design changes and improvements that drive business outcomes and efficiencies
• Establishes and maintains relationships between internal and external clients
• Bachelor's degree Business, Technology, Healthcare or equivalent experience
• Basic knowledge on Microsoft office suite
• Good troubleshooting skills and attention to detail
• Ability to work overtime/off hours when required

War Reserve System Analyst Resume Examples & Samples

• Methods for determining consumption rates and processes related to classes of supply (I, II, III, IV, VII, IX)
• Interactions between HQMC, Marine Corps Logistics Command (MARCORLOGCOM), the MEFs, and Defense Logistics Agency (DLA)
• Inventory theory and practical application in defining and executing inventory policy
• Material flow between USMC inventory locations, points of embarkation (POEs), points of debarkation (PODs), and through final destination
• Understanding of factors that lead to inventory consumption rates
• Risk assessment within the context of military operations and logistics
• USMC data sources, supporting systems, and data elements from these sources
• Act as team Scrum Master
• Collaborate with team members as well as other teams
• Monitor teams MBO goals with current status
• Must have experience acting as a Scrum Master. Must have experience planning PI's and Sprints. Must have good communication Skills. Must have prior knowledge of OSAM
• 5+ years of experience in Systems Analysis or Scrum Master role
• 3+ years of experience creating user stories
• 3+ years of experience working with business leaders

Wintel System Analyst Resume Examples & Samples

• 2 years of experience implementing and maintaining systems hosted on Windows platform
• Functional knowledge of Microsoft technologies including Active Directory, GPO, DNS, and DHCP
• Experience and Working knowledge of security administration in an Active Directory environment
• Must be able to troubleshoot and problem solve at the lowest levels of the operating system
• Experience working with virtualization technologies such as VMWare vSphere
• Knowledge and experience using remote monitoring tools such as Nagios
• Knowledge and experience using scheduling tools
• Ability to manage multiple projects and meet critical deadlines
• Adaptability with new technologies and ability to implement those within current environment
• Ability to analyze and design solutions for software and hardware configuration, upgrades, and implementation
• Advanced working knowledge of Java language, of SQL creation and optimization and of Web Services (REST and SOAP)
• Command of the English language in both written and oral communication
• Create, maintain and manage Use Cases, Sequence and Component diagrams (UML)
• Experience following SDLC (Software Development Lifecycle) using the waterfall/agile methodology
• Experience leading technical/development teams, including mentoring junior team members
• Experience in review and testing of software components for quality, security and performance
• All analysts will focus on continuous improvement within the IT department. The unachievable goal is perfection. No matter how well something is currently performing, improvements should always be solicited – both incremental improvements and radical re-assessments. Even when the options are infeasible, they should still be discussed and evaluated as this is how true solutions are found
• Identifying ways to foster a teaming environment. Looking for opportunities to increase the knowledge sharing amongst the rest of the IT department and also with our partners and customers. They are conscious of how their actions impact others on the IT Team, and also the impact on our partners and customers
• They help to ensure that every business customer that approaches IT has a positive experience. They also help to provide coaching to other members of IT (both more senior and more junior) when they see opportunities for further customer service
• They are a "boncura Champion" for at least one functionality area or application. A "Champion" in a given application must fully understand the application and be able to solve unique problems within that application that they have not experienced previously. They should only need to work with the vendor's first-level support on the rarest of occasions; instead, they should be coherently talking with the higher levels of vendor support. They should also be looking new applications/functionality areas to build expertise and become a "Champion". When working in their areas of expertise, rarely do they encounter a question that could be answered by another department member. Instead, they must turn to vendor documentation, developers at the vendor, or other advanced research
• Working with end-users to address and resolve technology issues which arise with daily operational use of supported hardware and software solutions
• Coordinate with other administrative and support teams within MPAS (i.e. compliance, patient accounts)
• Strong analytical, organizational, problem solving, and project management skills
• Excellent leadership and interpersonal skills
• Software development experience with Microsoft tools (e.g. .Net Framework (2.0, 3.0, 3.5), C#, ASP.Net, TFS & SQL Server)
• Experience with SQL Server, SSIS, IIS, SharePoint Server and/or BizTalk not required but beneficial
• 3+ years of working experience in SAP ECC 6.0 FI
• Experience in SAP BPC or Hyperion or Kinaxis is an added advantage
• 4+ years of experience designing, developing and optimizing financial planning and consolidation applications improving performance, scalability and user experience at a medium to large scale company
• 3+ years of experience with the current version of SAP Business Planning and Consolidations (BPC) NetWeaver version running over SAP Business Warehouse or Hyperion
• 2+ years of experience in a multi-tiered architecture with languages such as SQL, Visual Basic, Java, etc
• Knowledge of financial statements and their inter-relationships
• Demonstrated understanding of fundamental technologies in a Microsoft environment: operating systems, networking, middleware, security, databases, etc
• Desired technical skills
• Evaluate new project request to determine if IBM BPM is an appropriate solution
• Document discovered processes to guide process best practices and identify areas for improvement
• Partner with department management to evaluate and make recommendations to update department workflows, processes and procedures to improve productivity
• Determine and document the impact of process changes and clearly articulate different alternatives, including identifying appropriate metrics by which to measure changes
• Educate business partners on the IBM BPM platform and its benefits
• Identify common enterprise processes that can be built as toolkits and then reused throughout the organization
• Lead and/or participate on project teams to support process change
• Effectively communicate with stakeholders at all levels of the organization and be a change agent in a way that positively increases BPM adoption
• Perform continuous reviews to align processes with changing business conditions
• Provide assistance on development with enhancements, bug fixes, upgrades and new product development, general issue resolution on application, end user or development level
• Project life cycle tasks (investigate, analyze, design and test) for small and medium change requests and maintenance releases
• Integrate, test, and support the Orbit and Prime applications
• Co-ordinate testing activities with the user community
• Strong written and oral communication skills and ability to communicate with internal & external teams
• Should be smart, quick learner & proactive in approach
• Must be self-confident, assertive, self-motivated and great service to other IT & business partners
• Proven creative problem solving skills, including the ability to thrive in a fast paced environment with overlapping deadlines
• The person should be able to design & configure the system for all the requirements related to manufacturing and distribution process mainly in the ERP space of Oracle J.D.Edwards for production support & projects
• The person should prepare a techno functional documentation for solution and work closely with development or other IT teams to test & deliver the solution
• 2 to 4 years of overall experience working with ERP systems minimum 2 years of J D Edwards experience in System Configuration in production support or roll out
• Should have a good knowledge of manufacturing, inventory, distribution, planning, intercompany, procurement, costing/mfg accounting, preference designing & implementing the enhancements, develop documentation and other materials for training of business users and other IT personnel
• Experience of working with 9.0 ,and newer version of JDE is a plus
• Should have experience in designing interfaces, testing and issue resolution, dealing with Oracle in issue resolution. Experience of working on interfaces involving multiple ERP integration is a plus
• Should have good knowledge & hands on experience on working with interfaces using Oracle fusion Middleware & EDI
• Liaising between vendor/client/internal stakeholders
• Low-level workflow changes – updating of lists/modifications
• Add and delete users (due to personnel changes or shifting responsibilities)
• Change user permissions and visibility (due to personnel changes or shifting responsibilities)
• Update/maintain field values, data lists, forms and other configurable settings as the company’s business changes (i.e. new requirements, new NSOs, preferred hotels, cancelled space, exchange rates, etc.), or as the company’s processes mature requiring new system uses, or as a result of new functionality offered in future product releases
• Other administration tasks as needed

Kronos System Analyst Resume Examples & Samples

• Country specific end user support, issue resolution and training for Kronos WFC application
• Work closely with HRBPs and payroll teams to ensure payroll and accrual data is recorded accurately and timely
• Review daily interface status for Global interfaces and resolve any errors
• Work closely with HRIS, HR and payroll teams to review business process changes, enhancement requests
• Perform routine audits from Workday and Kronos for payroll close and employee data. Ensure any errors or issues are tracked and corrected timely
• Build payroll audit reports and processes for sign off for pay roll cycle
• Build queries for supervisors, payroll and HRBPS to handle routine tasks and management of timecards
• Build HR reports for accruals, leave balances and ensure they are being tracked accurately in compliance with country specific requirements
• Generate Month end/ Qtr end accrual reports for Finance and work on process improvements
• Work closely with managers/ supervisors to provide application support and resolve any issues, requests
• Work with System manager on various projects, providing global support and feedback for enhancements, new features and training requests
• Review and develop training materials for local entities for new releases/ enhancements
• Work with HR teams on policy audits, change management
• Answer calls, create tickets in Jira, close 99.9% within 10 minutes
• Follow documented SOPs for Helpdesk, Requirements Development and Requirements Management (RDRM), Testing, GAT
• Create/maintain RDRM artifacts for assigned systems
• Work with development to understand the systems and requested changes
• Liaison for the team with government and users
• Confirm change requests have sufficient requirements for implementation
• Create/update SOPs for RDRM
• Create/maintain testing artifacts for systems assigned to test
• Identify and write up issues, confirm validity of bug/error reports
• Provide testing results to PjM
• Automate testing processes/procedures where feasible
• Ensure traceability between requirements and tests verifying those requirements
• Create/update SOPs for Testing
• Liaison for team with government and users
• Assist with any prep activities to ensure successful Government Accepting Test (GAT)
• Support and be available during GAT as necessary
• Identify and write up bugs as they are found, confirm validity of bug/error reports
• Work with PjM/Users to convey priorities to team
• Monitor and maintain ticket status's at all times
• Create/update SOPs for GAT
• System Design: Document and demonstrate solution(s) be creating solution design documents, flowcharts, layouts, diagrams, etc. as required for new system(s) and feature(s) development
• Feasibility Analysis: Own internal analysis by documenting options and estimating impacts
• Ability to create and adapt documentation to support communication at all levels. This includes the business, technical members and executive level
• Vendor Management: Drive vendor roadmap to ensure requirements are adequately met and close any development gaps. Drive vendors for timely delivery of SW/HW and system features per requirements
• Vendor/Partner Management: support data analysis for vendor/partner feature request specifications
• Deliver Functional scope analysis and detailed solution design of the processes/systems impacted
• Plan, facilitate, and participate in working sessions with cross-functional resources
• Translate business requirements into process/system impacts and functional requirements and identify/assess potential data source
• Ensure stakeholders, management and project managers are fully informed of project risks, team activities and project status
• Incorporate the Enterprise Architecture Team's vision into the overall system designs through design and analysis on projects
• MS Office Tools (Word, Excel, Project, PowerPoint, Visio)
• Working Knowledge of UML, SQL, XML, Oracle
• Experience with multiple functional areas including billing
• Demonstrates thorough working knowledge of various business process and system modeling tools including: Data Flow Diagrams, Process Models, ER diagrams, Dimensional Data Models, Context Models, Event Modeling, State Modeling, Process decomposition, and Use Case Scenario
• Demonstrates thorough working knowledge of the system development life cycle
• Demonstrates thorough working knowledge to effectively manage time, prioritize work, multi-task across many assignments, create deliverables and delegate to others as well as monitor their work for completion
• Must be a strong team player with a commitment to excellence
• Applicants have the ability to extract and understand business requirements at a Technology Solution Level and ability to design a functional solution to meet the business need
• Strong interpersonal skills and able to build consensus across teams
• Perform complex tasks, decision making and in-depth analysis with minimal direction
• Ability to effectively transfer knowledge to team members and other work groups as a subject matter expert
• Strong problem solving/troubleshooting skills
• Experience in Telecom Business Support Systems and Operations Support Systems
• General programming skills, software development fundamentals and processes, software design, documentation and testing
• Experience creating Functional Specification documents required
• Experience with supporting both purchased and in-house developed applications required
• Strong expertise in interface/integration techniques and service-oriented design
• Good proficiency with MS Office products
• 5+ years of experience in Business/Systems Analysis

System Analyst, Maximo Resume Examples & Samples

• An advanced understanding of IBM’s Maximo platform, including
• Strong Ethics and Integrity, customer focus, results-driven, teamwork, communications, adaptability, quality, initiative, problem solving and analysis
• Recognize problems and respond, systematically gather information, sort through complex issues, understand consequences of decisions, seeks input from others
• 4 - 5 years of related work developing, customizing, extending the Maximo application
• Advanced XML skills
• Advanced database skills
• Java programming skills preferred
• JavaScript/Python/Jython scripting skills

IT Lead System Analyst Resume Examples & Samples

• Evaluate existing or proposed systems and prepare detailed specifications
• Helps to define business processes
• Industry thought leader
• Practice SME
• 8 or more years of experience in IT Solution Delivery and architecture
• 8 or more years of full-lifecycle application development experience
• Deep understanding of data analysis
• Experience with HL7, EDI, X12 and industry standard transactional format
• Knowledgeable in ICD9, ICD10, LOINC, SNOMED and industry standard coding systems
• Clinical experience
• Experience with Ontology
• Experience with PostgreSQL
• Team leadership or team management experience

Risk System Analyst Resume Examples & Samples

• Good and relevant degree from a recognized university
• At least 5 years of relevant IT project and/or treasury processes experience
• High level of customer service, excellent written and interpersonal communication skills
• Good organizational skills and able to interact professionally and effectively at all levels, include senior executives
• Fast learner with an appetite to learn more and a “can do” attitude
• Able to work independently and as part of a team under tight timelines
• At least 3 years of experience in Managing Tables, Indexes, Managing Roles, System and Object Privileges
• Should be able to performSQL tuning to reduce costing
• Proven Understanding of Oracle Optimization and Indexes

System Analyst BPM Resume Examples & Samples

• Effective elicitation, documentation and management of system requirements, via clearly written documents to ensure that system requirements are accurately documented and the solution provided are aligned to business and customer objectives
• Review test scenarios and evidence. Support test phase by answering test queries and analyse problems raised during testing
• Ensure customer, industry and corporate standards, processes, procedures and policies are adhered to by the technical solution
• Partake in peer reviews of documentation
• On occasion visit other sites and work on customer premises as required
• Report production
• Participate in product evaluation and selection process
• Provide accurate estimates

System Analyst Atlas Resume Examples & Samples

• Support the full IT delivery team by providing expert advice and guidance on BPM utilizing Pega solution including in-depth knowledge of the business and system operations
• Identification of risk and ability to manage and mitigate, within the remit of the role, are important to ensure that appropriate actions can be taken
• Produce system requirements (functional and non-functional) and functional specification (for legacy systems) or use cases (for non legacy systems). Create system and user interface specifications
• Create use case diagrams and descriptions, activity, class and sequence diagrams
• Investigate the implication of systems changes, included preferred solution and alternatives and provide estimates. Provide solutions for legacy systems and off the shelf products
• Participate in bid process
• Analytical approach to problem solving
• Have knowledge and experience of data migration - strategy, rules and mapping, transformations and cleansing of data. This can include data take on and data extraction
• Have experience of interfacing with customers, suppliers and technical experts
• Experience of working the full project life cycle (SDLC)
• Have excellent written and verbal communication skills
• Have excellent influencing skills
• Have good knowledge of SQL
• Effective time management and prioritisation of work load
• Interface with the Business users to elicit business requirements pertaining to Applications and Business Reporting (Tabular / Graphical Reports, Dashboards, Ad-hoc analysis etc)
• Aanalyze the user requirements and create a reporting requirements document for front end applications, such as Information Deliver Portals / Reporting tools Create Report and Dashboard mockups with a clear emphasis on design, usability and information delivery methods (right tools for the job)
• Act as the primary interface between the development teams (Web, DB, ETL, Reporting teams) and Business Users
• Assist in activities such as Source System Analysis, creating and documenting high level business model design, UAT, project management etc
• Design and deliver end-user training documents and conduct end user training sessions etc

System Analyst Inter Resume Examples & Samples

• Setting objectives and conducting review for the developer team
• Ensure business alignment of IT development initiatives
• Evaluate entire scope (budget, time, effort), and the system impacts of the solutions proposed
• Document business processes and system features to be proposed to users; validate and signoff with users
• Create and document the test strategy and plan for all part of the system
• May be asked to execute activities associated to next level of job qualifications
• Share his/her business, technical and application knowledge with other members of the team
• Build relationships to gain support; maintain positive relationships with key customers, suppliers, etc., who have a significant impact on the success of the organization
• Addressing day-to-day server issues in a fast paced Production environment, which requires quick turnaround
• 1st level support with a focus on Unix, but also responsible for 1st level support of Windows, as400 environments and Network devices
• Perform Operational activities as per the predetermined work schedules, including multiplatform database backups / restores, remote tape operations, back-up monitoring and administration using Netbackup, Backup Exec and eVault technologies
• Agent deployments on all platforms to ensure systems are under monitoring and in asset inventory
• Involved in regular scheduled patching process for all platforms
• Involved in DR tests (Data Centers and Offices)
• Responsible for batch process (monitor and implementing scripts)
• Log calls with Maintenance companies on behalf of resolving groups as necessary and report accordingly
• Add devices to the cabling database and work with local IT and Datacenter Team
• Promptly respond to telephone calls, voice mails and emails
• Meet SLA deadlines & deliverables
• Accept responsibility and personal accountability
• Associates in Computer science
• 1-2 years of relevant IT experience
• Knowledge of Solaris OS
• Knowledge of Red hat Linux
• Knowledge of Windows 2003/08 is a plus
• Knowledge of hardware and software configuration
• Firm understanding of MS Office suite
• Knowledge of backup responsibilities (restores, create jobs, troubleshooting)
• Knowledge of the backup technologies used within Citco is a plus (Netbackup, Backup Exec, Evault)
• Batch scheduling is a plus (CA Autosys)
• Knowledge of as400 is considered a plus
• Basic knowledge of Networks is a plus
• Demonstrate a self-directed approach to learning; pursue professional development
• Take personal ownership (going beyond assigned tasks to make a project better, identify and reports issues, demonstrate strong concern for client and initiatives)
• Willingness to assist fellow team members
• Demonstrate effective oral and written communication with customers IT team members including managers and peers
• Must be able to meet deadlines and changing priorities. Must be able to work in high-pressure environment, sometimes independently and sometimes as part of a project team
• Flexibility and ability to deal with change and flexibility in wok schedule according to project and business needs
• Perform other technical duties as assigned
• Takes a lead role in working with customers, application developers, architects, project management and team members to understand more complex business requirements that drive the analysis and design of quality business solutions. Takes a lead role in the full systems development lifecycle and is responsible for creation and maintenance of project lifecycle documents/deliverables (vision document, supplemental specifications, testing plan, testing schedule, testing scenarios, testing outcomes, approvals, and training materials)
• Provides assistance and/or lead application development for more complex project deliverables ( e.g. vision document, supplemental specifications, user design, testing plan, testing schedule, testing scenarios, testing outcomes, approvals, and training materials)
• Provides required business and/or technical support for both more complex project and production related activities
• Accountable for all aspects of more complex testing (e.g. testing plan, scenarios, documentation, defect management) to ensure minimal production and UAT defects are realized. Will interface closely with the business and technical staff on the team during all phases of the project, including unit and system testing, integration and UAT testing culminating with implementation checkout and post implementation support
• Develops an in-depth understanding of the business processes in their area(s) of assignment, and a general understanding of the GRP business
• Uses a combination of leading edge information technologies along with existing legacy tools to deliver solutions to meet business needs
• Pursues continuous learning consistent with changes in technology, and uses this to influence IS direction Job
• Bachelor’s degree in Information Systems, Computer Science, Software Engineering, Computer Engineering, Mathematics from an accredited institution
• Minimum 5 years of experience with software development life cycle methodologies
• Minimum 3 years of experience in Data Science, Business Intelligence, Business Analytics, Data Mining and Integration
• Technical experience in Web Development (.NET), SharePoint Designer
• Application experience with Microsoft SQL Server Applications, Microsoft SharePoint, Microsoft Team Foundation Server, Oracle or SAP ERP applications, Rockwell Historian or OSIsoft PI
• Gathers/manage requirements and recommends and implements solutions
• Recommends changes in development, maintenance and system standards
• Provides best-practice recommendations on how the software can support the issues management processes
• Maintains technical project lifecycle documentation
• Maintains and updates team assignment tickets though AskIT
• Develops reports for metrics and data calls
• Works with senior Analysts to learn the support of the components that make up PFITS
• Initiate work with limited supervision
• Participate in strategy definition for the PFITS initiative
• Software lifecycle knowledge including requirements, design, development, and testing with appropriate documentation
• Analyzing existing applications or formulates configuration for new systems, devises procedures, prepares flowcharting to map processes to applications as needed for new implementations and enhancements to existing application and modules
• Troubleshooting configuration issues
• Working with team to develop skills to support application specific functionality
• Demonstrated experience in developing and consuming web services, utilizing JavaScript, and creating customized web parts

Midrange System Analyst Resume Examples & Samples

• Candidate will be responsible for midrange scheduling support and maintenance across multiple test environments and production
• Responsible for Batch Execution, Monitoring and support of Midrange batches
• Use support tools to navigate through logs in problems analysis
• Adherence to standards and procedures for technical and change implementation of scheduling support
• Identify and implement opportunities for process improvements, potential risks and increased efficiencies
• They will need to be able to provide and communicate across differing audiences including technical and managerial
• Application Development of Support Experience
• Strong Triage and issue resolution skills
• Work well with team members
• Ability to work in cross-functional and multi-location teams
• Experience/Ability with working in highly integrated, fast paced and high volume environment
• Ability to learn and adapt quickly with application and technology changes
• May be required to work in shifts (either 1st or 2nd shift)
• 5 – 7 year’s experience with the following technical skills
• Autosys and JIL
• UNIX Commands and Shell Scripting
• RDBMS and SQL
• Oracle, DB2 and Vertica
• ETL/DataStage
• Financial Industry Experience
• Good understanding of SDLC concepts
• Mainframe Batch Experience with CA7, JCL, TSO, NDM
• Experience with other ETL and Big Data like Informatica, Teradata, etc
• PowerShell Script
• File Manager, BMC and QMF experience
• In Depth working Knowledge in SAP Variant Configuration
• Change Requests Handling Skills
• Basic Skills in SAP MM/PP/SD
• To give support and develop product configuration
• To ensure globally harmonized processes his/her specific area

IT System Analyst for Scientific Computing Resume Examples & Samples

• As new member in our IT Research organization you contribute to the successful support of the global Computational Chemistry community
• You drive initiatives and projects to enhance the global IT system landscape for Computational Chemistry
• Furthermore you are responsible for existing and new IT solutions and managing the complete system lifecycle including conception, planning, implementation and maintenance
• You take over global software responsibilities for selected commercial or open-source scientific software
• Besides you provide direct IT expert support for computational chemists within the global Research organization
• You will be responsible for the operation of KNIME
• Provides day-to-day support of EQT Production business application portfolio and integrations
• Designs, develops, and schedules integration packages to extract and transform data from a variety of sources (XML, flat files, relational database) and load the data into destination applications
• Develops and maintains application data conversion scripts
• Builds, reviews, and maintains complex queries and reports
• Identifies data inconsistencies and makes data quality recommendations
• Performs custom application troubleshooting, break-fix, and minor enhancements
• Creates test plans, deployment plans, and support strategies
• Works with business customers to develop requirements, set expectations, and solve problems
• Ability to work independently and collaborate effectively across the organization
• Strong communication skills and demonstrated ability to work in a team environment
• Bachelor's degree in computer science, information technology or a related field or equivalent work experience
• Sr. System Analyst must have three or more years of application development and support experience; a Lead System Analyst must have at least 6 or more years of experience
• .NET Framework, C#, Visual Basic
• Experience in upstream oil & gas applications
• Support OpenLink Endur to facilitate MLCI?s financial crude, refined products, and gas trading
• Working closely with project manager and business users to gather detailed specifications and requirements for extensions and enhancements to OpenLink Endur
• Participate in system design and implementation
• Perform unit testing, integration testing, and regression testing for each release
• Manage EOD workflows and batches
• Deploy, maintain and enhance systems as required by the business
• Collaborate with DBA to model database, create stored procedures, etc
• Solid experience with OpenLink Endur
• Strong understanding of the energy trading business
• Some knowledge of derivatives and financial products
• At least 5 years of hands-on enterprise application development experience
• Solid experience in either Oracle or SQL Server
• Experience with AVS highly desirable o Strong foundation in multi-tiers, distributed application development
• Background in java or C++ preferred but not required COMPETENCIES
• Business Knowledge: Demonstrates an understanding of the issues relevant to energy trading; maintains an up-to-date perspective and knowledge of the business; applies technology and business knowledge to solve business problems and create new opportunities
• Technical Expertise: Demonstrates in-depth technical expertise and knowledge of distributed system design and architecture, of data modeling and SQL; stays abreast with emerging technologies and trends; be able to present technical information in easily understood terms
• OpenLink Endur Experience: Demonstrate familiarity with OpenLink Endur, its architecture, API, data model, and its scripting language AVS
• Executes/Results-Driven: Sets and conveys clear goals and monitors progress; is accessible and supports relevant others; obtains results and adds value to the organization by making timely and sound decisions and influencing others
• Analytical Thinking: Intellectual capacity to break down a problem or situation into its component parts, identifying implications, timeframes and sequences
• Attention to Detail: A concern for ensuring accuracy, clarity and quality of work reflecting an underlying drive to increase efficiency and track organizational measures
• Collaboration and Teamwork: Creates commitment to common goals; identifies competing interests and finds ways to balance them; values contributions of all team members and other constituencies; values team accomplishments over individual accomplishments; leverages others' strengths and experiences to achieve team goals; co-operates with colleagues and shares resources
• Client/Relationship Management: Establishes and builds relationships with clients. Applies knowledge to the business and provides personalized, value-added service. Demonstrates willingness to meet needs of clients by pursuing improved courses of action; delivers products and services that best serve client needs; uses client feedback as a basis for improving service and performs necessary follow-up work without being prompted
• Assist and/or administer UGI’s Energy Management Systems and interfaces: troubleshooting, vendor communication, system testing, software change management, ad-hoc reporting, IT problem resolution, security administration, user education, system documentation, outage continuity planning, and SOX compliance activities
• Participate in project management activities for vendor software upgrades, IT infrastructure upgrades, and in-house system enhancement projects… to include system analysis, system design, system development, user testing coordination, and production implementation. Build upon skills to lead towards independent project management for larger projects
• Design and administration of new/existing functionality and content of UGI’s Energy Management website and portals. Identify and implement new content and solutions to benefit internal and external users of UGI’s Energy Management Systems
• Support and participate in Rate Making and Choice Management related activities that will include providing ad-hoc reporting support to other Analysts and Management
• Technical computer skills (programming i.e. Visual Studio, SQL, HTML, database data modeling, website management, report writing, office automation software i.e EXCEL)
• System Analysis and Design
• Understanding of the UGI Business including Rate Tariffs, Choice, Gas & Electric Supply Practices, and Accounting
• Good Communication Skills (written and verbal) and ability to negotiate change and consensus

Ghrs, Integrations System Analyst Resume Examples & Samples

• Act as a Subject Matter Expert (SME) on automatons and internal WFR data
• Support our business partners and work with operations to maintain and support automatons for Workforce Ready
• Work with our People Tech partners to facilitate development and delivery of enhancements to current automated interfaces and new automated interfaces
• Day to Day work will include maintaining and supporting the Workforce Ready Person Import and other WFR Integrations. This includes planning and communication of changes, implementation of changes, and resolution of reported issues
• Act as a source of expertise in data analysis, data mapping, and developing simplified solutions for moving data from WFR to external systems, and moving data from external systems to WFR. This will include planning and implementation of new solutions for WFR
• 2+ years of HR systems or related experience
• Experience with file-based imports, web-based imports, or application-specific imports
• Comfortable analyzing large data sets
• Proficient using Excel and Raw Text editors to work with large data sets
• Should have experience moving and translating data from separate systems
• SQL scripting experience
• Comfortable with importing/exporting large data sets to/from databases or applications
• Oracle syntax experience preferred
• Experience with complex SQL select statements a plus
• Experience with JAVA application development a plus
• Experience with Integrations in the time and attendance and HR space
• Experience implementing solutions and providing support in the time & attendance space in large-scale, complex environments
• Ability to travel, average 25%
• API Wrapper experience or experience with raw API code (XML or json)
• Experience unit testing raw APIs (e.g. Postman) or testing API-based Applications

IS System Analyst Resume Examples & Samples

• Provide IS advice and assistance to customers to enable them in executing their strategic plans through the application of relevant standards, practices, processes and tools within assigned scope
• Create and maintain systems/services documentations, training programs/materials, operating manuals within assigned scope
• Adhere to relevant policies, procedures and standards in order to achieve quality and compliance of solution and services
• BS in Computer Science or Computer Engineering, or related field
• At least 4 years experience in multiple full life cycle projects
• Experience in a multinational company- is an advantage
• Experience in project management and execution of enterprise projects preferably PMP certification
• Experience in IoT related projects, mobile, internet based solutions
• Familiar working in deploying global solutions and has exposure within innovation outpost
• Extensive experience in business process re-engineering utilizing tools and techniques to effect business change
• Strong analytical and conceptual skills; a demonstrated track record in providing business solutions and managing user expectations
• Fluent English speaking, writing and communications skills
• Bachelor’s degree in Information Systems, Computer Science, Software Engineering, Computer Engineering, or Information Technology from an accredited institution
• Minimum 1-year manufacturing functional experience working on quality, order management, planning & scheduling, shipping or operations management information systems projects
• Application experience with Microsoft SQL Server Applications, Microsoft SharePoint, Microsoft Team Foundation Server, Oracle ERP applications, Rockwell Factory Talk Application suite and OSIsoft PI applications
• 1+ years of AS/400 (IBMi) programming experience
• Participates in business short-term planning sessions to ensure understanding of business goals, direction and business requirements
• Provides input from an IT systems perspective
• Participates in the estimation of costs for the planning of new systems/enhancements for assigned systems
• Translates business requirements into technical requirements
• Formulates and defines system scope and objective based on user needs and understanding of business processes
• Develops solution by preparing and evaluating alternative workflow solutions
• Develops, writes, and communicates systems design, functional system specifications and functional architecture analysis
• Analyzes customer’s systems to understand strengths and weaknesses for the identification of opportunities for improvements
• May develop system test cases and validates test results during testing
• Analyzes testing results to ensure the solution meets the needs of the business
• Facilitates issue resolution
• Documents system modifications
• Develops system manuals
• May develop system training materials
• Identifies, investigates, resolves and escalates problems, if needed
• Gathers data to support recommendations to address problems
• Identifies and may provide technical assistance to help in problem resolution
• Works closely with IT and users to ensure technical compatibility and user satisfaction
• Provides factual content to feasibility study for standard development and infrastructure projects and enhancements
• Keeps abreast of new and emerging technologies
• Analyzes technology trends to determine impact to the achievement of business goals
• Identifies issues based on impact of new/emerging technology or modifications to existing systems
• Knowledge of company's business practices and direction; familiarity with the Company's products and services
• Knowledge of computers to operative effectively with PowerPoint presentations, Excel spreadsheets and Microsoft Outlook

P-system Analyst Resume Examples & Samples

• Work with business to collet and analyze requirements
• Develop and maintain manufacturing software
• Work with end users to define requirements for new automation applications or enhancements to existing automation applications
• Work with IT Operations team for team for level 1 support training
• Design and develop cost effective solutions to meet user requirements
• Document and deploy applications in a timely fashion
• Provide support for applications used in the factory operating in a 24x7 fast moving environment
• Minimum of Computer Engineering, Computer Science or related discipline is required. MS is a plus verbal communication skills: The successful candidate must be able to present requirements
• Written communication skills: The successful candidate must be able to write clear requirements documents, design documents, test plans and end user documentation
• Verbal communication skills: The successful candidate must be able to present requirements, design, test plans and status to peers and management
• Team Skills: The successful candidate must have demonstrated successes in operating in a collaborative team development environment
• Programming skills: The successful candidate must have experience in using the Microsoft Visual Studio development suite, including C#, ADO.NET and Team Foundation Server
• Four or more years of experience in the development of real time automation applications including database and UI design
• Manages and oversees the network devices including, but not limited to, network switches, servers and where applicable routers/firewalls
• Responsible for maintaining a stable and reliable LAN/WAN communicatins for continued business operations
• Oversees the deployment of assistance in managing the deployment of any patches, hotfixes on the local servers as prescribed by the Global Infrastructure group
• Add, remove, and modify users from systems
• Install or upgrade server equipment as instructed
• Maintain inventory of surplus equipment
• Install hardware and software as required
• Monitor and maintain network hardware and software for optimal performance
• Respond to and address requests via local ticketing process
• Perform daily file backup as required
• 4+ years of related technical work experience with WAN/LAN Network and voice infrastructure
• Proficient with WAN/LAN protocols and topologies (Ethernet, FastE, GigE) in computer networking environments (including SNA, TCP/IP, NETBIOS, IPX)
• Able to assume and complete assignments independently
• Ability to explain and champion technical concepts to a broad audience
• Advanced knowledge in creating and maintaining management level and detailed project plans utilizing Microsoft products
• Bachelors Degree in Computer Science, equivalent work experience acceptable
• Detailed System Analysis
• Performs system design activities independently or in coordination with business analysts and technical architects as needed
• May perform system configuration and query related development work
• Documentation of system changes and designs
• Work collaboratively with developers on other teams, internal and external, onshore and offshore
• Support analysis and resolution of defects during application testing phases
• Impact analysis in response to requests for change
• Problem root cause analysis
• Support Incident resolution
• Resolution of functional defects found during testing
• Assist with the creation of operational guidelines
• Provide functional SME assistance for theFrame, particularly on Finance
• Ensure efficient execution of analyst responsibilities for the defined development services
• Assist to maintain analyst standards
• Perform design activities in collaboration with the Business Analyst
• Assist in optimising productivity of the analyst team through knowledge sharing, collaboration
• SDLC deliverables completed in a manner that is auditable, testable, and maintainable
• Adherence to development governance & SDLC standards
• Implementation consistent with solution design and business specifications
• High-potential candidate with plenty of enthusiasm and ability to learn quickly
• Business system analyst experience is preferable
• Insurance experience, particularly in the London market an advantage
• Any hands-on Finance / Accounting experience with General Ledgers, technical accounting an advantage
• Experience working with complex transactional systems, ideally policy administration systems an advantage
• Strong communicator, adept at working with the business, service partners and the application development team
• Collaborating with system office policy staff, college staff, and other information technology specialists to identify and recommend best practices and business process improvements
• Providing on-going support responsibility for specific application modules as well as assignment to projects of short and medium duration
• Experience coordinating assignments and monitoring day-to-day team activities; and
• Experience developing and supporting interfaces to external applications
• Master’s degree in Information Management, Computer Science or related field or Project Management

Lead Sf / ais System Analyst Resume Examples & Samples

• Providing applications, best practices, technical leadership, consulting services, training and support to Virginia’s community colleges’ staff, faculty and students in their use of the VCCS’ enterprise applications
• Assisting the Director with coordinating assignments and monitoring day-to-day activities for the Finance / Student Finance team members
• Developing technical and application solutions to address business needs for the purpose of establishing and maintaining high performance, high availability systems
• Providing on-going support responsibility for specific application modules as well as assignment to projects
• Baccalaureate degree in information systems or computer science or equivalent coursework in relevant
• Prior customer support experience including use of problem ticketing system
• Prior experience with process improvement methodologies including ITIL
• Configuration and Administration of IBM WebSphere Application server v8.5 on Linux
• Creating JDBC providers, data sources and JAAS authentication alias to establish connection between DB and Application
• Monitoring the performance of WebSphere Application server using Tivoli Performance viewer
• Troubleshooting on issues such as memory, CPU, memory leaks, Hung Threads
• Deploying server application codes (.EAR files) to SIT/TT/Training/UAT/Production environments and providing 24/7 on-call production support.S
• Uccessfully configured and installed Active MQ on all the lower environments
• Experience in using Tivoli Performance viewer, Zabbix Tool, Thread Dump Analyzer and Performance Tuning Tool
• Tuning databasese resources configurations including connection pooling, Timeouts etc
• Raised a ticket with the support team to create users in VPN and successfully installed VPN for those users
• Worked on high priority, critical tickets in lower environments by resolving the issues and finding out the root cause of the issues
• Worked with different teams (Application, Database, Security, and Development) in investigating the cause of the issues and finding out the permanent fix to the issues
• Configured all lower environments which includes deploying the application, JDBC configuration, properties modification and other parameters to bring up the application
• Configured Bamboo to automate all the deployments
• Successfully configured and installed applications in Mule ESB Community Edition
• Configured and installed all the rules in Apache Tomcat server
• Installed and configured HP Exstream Engine to display/view notices on the application in PDF format
• Worked closely in resolving a P1 ticket with HP Exstream
• Successfully configured Zabbix agent in Test/Prod/Dev/SIT/UAT environments to Monitor the system Performance
• Successfully configured the Batch server to run batch jobs in Test/Prod/Dev/SIT/UAT environments
• Hands on experience on using the JIRA and Bamboo tool
• Worked on Splunk tool to monitor live logs and shared the numbers with the Development Team in order to tune the performance of the system
• Successfully started all the application server, Mule ESB applications and Apache Tomcat rules in a DR Test
• Worked closely and successfully installed EBT Printer which was in a different network

System Analyst DWH Resume Examples & Samples

• University degree in Computer Science or other related fields preferred; equivalent experience will be considered
• 3+ years of proven experience in the role of a System Analyst in a Data Warehouse / reporting environment
• 3+ years of proven experience in an IT environment and respective business area in gathering, analyzing and documenting requirements
• Strong understanding of data warehousing, data modeling, ETL, database design, business intelligence and their processes
• Good understanding of dimensional modeling
• Working knowledge of banking/financial environment is a plus
• Experience using Agile methodology is a plus
• Good level of English
• Good in problem analysis and judgment – you evaluate the impact of architectural decisions, actions, choices, risks and updates and their impact on the organization
• Autonomous in executing tasks, preparation of advice, and decision making about the implementation
• Persistent – you deal with conflicts of interest and obtain a good and acceptable end solution
• Communicative and persuasive – you can document in a comprehensive way to non-IT colleagues the decisions taken
• Assertive – not afraid to challenge
• Result oriented team player, able to set the right priorities and respect deadlines
• Quality focus – you strive to deliver “best in class” solutions

IT System Analyst Ccar Resume Examples & Samples

• Document business, functional, data requirements for regulatory reporting/CCAR projects
• Define Key Business Elements for Comprehensive Capital Analysis and Review
• Integrate with various other development and support (Data Governance - Metadata, Lineage, Data Quality, Data Provisioning etc.) teams to provide guidance on regulatory requirements for CCAR submission
• Avaya IVR Application
• Avaya SMS Banking
• Avaya Email Speech
• Avaya Voice Biometrics
• Avaya Web Chat
• Work Force Optimization

BA / System Analyst Resume Examples & Samples

• Structure and Lead Project working groups and prioritization forums to define scope of projects for Sphinx application
• Project execution of the end to end delivery for software development, providing regular status updates to stakeholders plus risk and issue management / tracking. Preferably experience of working in Agile environment
• Business Requirements gathering, preferably utilizing agile methodology TDD (test driven development)
• Manage prioritization of items. Support product owners and senior stakeholders over appropriate delivery to prioritize. ROI
• Define and plan testing approach co-ordinating across multiple environments and resources – track and resolve testing issues
• Co-ordination and support of user acceptance of software
• Drive implementation and continuous delivery of software
• Influence strategic direction of software changes, ensuring direction is line with strategic vision of CIB
• Self starter with confidence to drive issues through to completion in highly pressurized environment. Ability to multi-task is essential
• Strong problem management and problem investigation skills with ability to learn new skills quickly to add value in problem focus areas
• Multi-disciplined technology skills encompassing Database, FIX/XML Messaging, Cucumber/Gherkin
• Requires 5+ years of related work experience - exposure to Equities or other securities business and products from Front, Middle, or Back Office or a Technology role supporting one of these business areas
• Understanding of the company’s business practices, and familiarity with the company’s products and services e.g. lifecycle of cash securities
• Strong interpersonal and communication skills – written and verbal
• University degree, specialized training or equivalent work experience
• Experience in a system analyst role
• High level of initiative, communication skills as well as a goal oriented and structured working methods
• Knowledge in communication protocols HTTP/ FTP, sFTP, WebServices, JMS
• Familiar with usage of SQL language
• Proficiency in spoken and written English
• Basic knowledge of XSLT and Java
• Quality engineering experience with Microsoft Windows Server, Microsoft IIS, Oracle DB
• Experience with SoapUI, SQL Developer, Printer Management

Performance Management System Analyst Resume Examples & Samples

• Working with managers to customize job descriptions
• Maintaining integrity of database
• Creating & launching processes
• Entering participants/assigning forms & roles
• Monitoring process flow, runnning reports
• Creating/editing job descriptions
• Monitoring nightly Lawson uploads
• Conducting testing for system upgrades
• Serving as a member of the Help Team
• Training new users/creating classes in LMS
• Strong communication and written skills
• Ability to work with all levels of project teams from leadership to daily end user
• Ability to manage multiple projects and deliverables simultaneously
• Ability to work in a team environment with analysts or subject matter experts
• Ability to manage technical requirements gathering sessions and prepare clear and concise documentation to internal or external development team members
• Strong knowledge of Microsoft Office Products including Visio and MS Project
• Encompass Administration as Employee or Consultant
• Encompass Certified Administrator certification demonstrating Administration skillset
• Develop solution and support testing phases
• Implement in production and provide post deployment support for the agreed duration
• Design, testing and development to improve the delivery by consistently optimizing delivery and development to reduce delivery cost and improve
• Experience on Murex mainly MLC domain for more than 3 yrs
• Experience in any other domain on murex platform is preferable
• Experience in PSQL and shell scripting
• Understanding of basic exposure computation and risk engine configuration in MLC
• Understanding of basic derivative products
• Experience on MX 3.1 platform is preferred
• Total Murex experience more than 5 yrs

BRM & System Analyst Resume Examples & Samples

• Bachelor’s degree in Computer Science, MIS, or other related degree
• 5+ years in application support
• Ability to communicate with internal customers and management participating as a member of the local management team
• Broad knowledge of different applications and system architecture
• Strong Database experience specifically MS SQL
• Ability to quickly learn new business processes and applications
• Ability to prioritize multiple projects, work under tight deadlines, and handle changing priorities
• Ability to coordinate IT services delivered by different IT support organizations
• Ability to coordinate the delivery of solution proposals with different IT teams and help overcome barriers to meet business needs
• Results oriented with strong problem solving and analytical skills
• Vendor management skills and ability to coordinate IT support delivered by external vendors
• Ability to develop and enforce IT standards
• Fluent English and French language is required
• Experience as BRM or related roles

Control System Analyst Resume Examples & Samples

• Minimum 3-5 years of experience with Distributed Control Systems (DCS). Yokogawa or Honeywell prefered. Hardware and software design implementation, application development, hardware and software problem resolution and system architecture. (Important)
• Bachelor's degree in Computer Science, Engineering or Information Technology or related discipline is preferred; however actual hands-on industry experience may be considered in lieu of a degree. (Critical)
• In depth knowledge and experience with Plant Control systems hardware and software; Programmable Logic Controllers (PLC), Distributed Control Systems (DCS), Safety Instrumented Systems (SIS) . (Critical)
• Experience with maintaining Control Systems for Information Protection and compliance. (Important)
• Ability to manage or work on multiple projects and tasks at one time (Critical)
• Strong communication, leadership, and teamwork skills. (Critical)
• MS SQL server or Oracle
• SQL development
• HTML or any other basic coding language
• Defect management tools like ALM, Quality Center or other
• Research questions using available information resources
• Advise user on appropriate action
• Log all help desk interactions
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Image and build laptops/desktops
• Support mobile devices such as iPhones and Androids
• Participate in special projects, as needed
• Monitors daily data quality and reconciles data imports from multiple source applications to ensure AML systems functioning as expected and the customer/transaction data is updated as scheduled
• Ensures issues are identified promptly, tracked, reported on and resolved in a timely manner
• Maintains AML system support logs, issue logs, and user access lists
• Assists in troubleshooting AML system technical issues and identifying modifications needed in existing applications to meet changing user requirements
• Maintains and creates/updates AML rules to meet business needs, to include
• Excellent data management skills, to include: extraction, manipulation and investigation
• Good working knowledge of database technology platforms
• Previous experience in working on Nice Actimize tool would be an added advantage
• Report development skills to create custom reports is preferred (Excel, SQL)
• Knowledge of SAS and R is preferred ( Not mandatory )
• Knowledge of application administration and support (Preferably AML systems)
• Computer literate with proficiency in Microsoft Office
• Self-motivated with the ability to prioritise, meet deadlines, and manage changing priorities
• Application Maintenance & Development, Programmer
• Provide technical support for Vendor and In-house built applications
• Monitoring Incidents/Work Orders queue and provide user problem resolution in a global environment
• Identifying/proposing fixes and automation opportunities
• Participating in developing/updating functional specifications for programming changes
• Collaborate with other teams to develop solutions or complete changes/fixes
• Able to perform unit/integration and or regression testing
• Developing/updating documentation (System and user)
• Providing proactive communication regarding system outages, issues or workarounds
• Front-end Development - JS, HTML5, CSS3, jQuery, Angular
• Back-end Development - .NET, C#, Entity framework, WPF and WCF etc
• Database skills - SQL, Oracle
• Knowledge experience with server and desktop operations
• A Bachelor’s degree in Computer Science, Engineering, Information Technology or related discipline
• 3-5 years professional working experience in IT
• Demonstrated ability to partner with business users to help meet their business goals via technical solutions
• Intermediate to advanced understanding of SQL related to OLTP and/or OLAP databases
• Previous experience in working with Oracle and/or SQL Server based databases
• Basic to intermediate knowledge regarding data extraction tools and techniques (SSIS, Informatica, ODI, Talend, etc.) as well as data modeling techniques related to fact and dimensional data warehouse modeling
• 1-2 years developing analytical applications using a BI platform such as Cognos, QlikView, Power BI, etc
• Prior experience and functional knowledge using data from SAP to assist in decision making
• Demonstrated ability to work in a virtual environment (video conferencing, productivity tools, etc.) as the Data Analytics COE is a global organization with varying country to country and region to region interactions required on a daily basis
• Provide technology support for digital marketing organization
• Attend Kick-Off meetings to learn and understand project needs and goals pertaining to digital marketing
• Prior experience working with Assets Management Company is desirable
• Basic understanding of digital marketing technology domain, including Marketing Emails, Campaign Management, Video platforms, Webinars etc
• Knowledge of standard analytics and business intelligence tools would be helpful
• Quick-learner,logical and strategic thinker
• Develop applications on MS SQL Server, QlikView, and MS .net platform (C# or VB.net) on the following functional areas
• At least 3 years' experience on software development using MS SQL Server and .Net framework
• Skill and experience on relational database development, especially SQL Server, including data modeling, table design, stored procedure, database trigger, performance tuning, SSIS, SSRS, etc. Experience on managing VLDB or database administration activities will be added advantage
• Skill and experience on .Net application development, especially C#/VB .Net development
• Skill and experience on VBA and Excel macro development

Related Job Titles

How to Make Your Resume Applicant Tracking System Friendly

So, what is an ATS? According to LinkedIn , “ATS is a hiring software tool that helps employers collect, filter, and assess candidate data. ATS software automates the more menial, error-prone aspects of recruiting — like resume scanning and candidate screening — so employers can make better, faster hires.”

Because employers receive multiple resumes in response to job openings, they often use ATS software to assess resumes. In fact, LinkedIn reports that almost 99% of Fortune 500 companies use computerized ATS in hiring.

If a potential employer may be using an ATS, below are some tips you can use to customize your resume and increase your chances of receiving a request for an interview.

Make Your Resume ATS Friendly

• Format Matters When writing your resume, do not use pictures, tables, columns, text boxes or any other type of graphic element. This will confuse the software and put your resume at the bottom of the pile. When labeling sections on your resume, do not use headers; bold the section name instead.  
• Choose Font Wisely Your resume should have an ATS-friendly font such as Calibri, Arial, Helvetica, Georgia or Times New Roman. For body text, use a font between 10-12 points. Do not go for bold or fancy fonts; the ATS software won’t recognize them.  
• Save Your Document in an ATS-Friendly Format When saving your resume, make sure it is saved as a PDF or DOCX file. Saving as a PDF means no one can edit your resume, accidentally or intentionally. Do not save your file as a GIF, PNG, JPG, or TXT, as the ATS may not be able to read them. If you are unsure what format to use, recheck the application or job listing to see if there are any specific directions.  
• Use Keywords... but Naturally While you want to use keywords in your resume, be sure to put them where they make sense. You can list keywords in the descriptions of your previous positions or under your skill sets.  
• Use a Resume Checker  Once you have formatted your resume, you can check to see how it stands out using a free online resume checker tool. Some examples include Jobscan, LiveCareer and Resume Worded. Be sure to check online reviews before using any tools to see how widely accepted they are.  

How Can Ticket to Work Help

Social Security's Ticket to Work (Ticket) Program supports career development for people ages 18 through 64 who receive Social Security disability benefits (SSDI/SSI) and want to work. Through this free and voluntary program, eligible participants can work with their employment team to receive the services and supports they need to help customize and polish their resumes. If you’re eligible, your employment team can help you every step of the way; from resume development, to interview practice and on-the-job support.

To learn more about the Ticket to Work Program, call the Ticket to Work Help Line at 1-866-968-7842. For callers who are deaf, hard of hearing, or have a speech disability, call 1-866-833-2967 (TTY). Hours are Monday through Friday, 8 a.m.- 8 p.m.; or visit choosework.ssa.gov .

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