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7 Medical Receptionist Resume Examples [& Templates]

Medical Receptionist

Best for senior and mid-level candidates

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• Medical Receptionist Resumes
• Medical Receptionist Resumes by Experience
• Medical Receptionist Resumes by Role

A medical receptionist is the voice and face of any practice, communicating directly with patients and ensuring the office operates efficiently.

If you’re seeking a position as a medical receptionist, you’ll want to make a cover letter and  write a resume  that emphasizes your ability to serve as the first point of contact. If updating your resume or creating a new one seems daunting, rest assured we’re here for you. 

We’ve researched and  discovered the best strategies and tips to guarantee you’ll have the best chance of securing an interview and landing a job . It all starts with a well-crafted resume, so keep reading to view our seven medical receptionist resume samples.

Medical Receptionist Resume

or download as PDF

Why this resume works

• This will be one of the first things to catch the employer’s eye as they’re looking for assurance that you can handle the medical office’s busy and stressful inner workings. 
• Writing  resume summaries  isn’t easy, but it helps to look through examples and review well-written inspiration. It also helps to know the basics, like when to include a summary (only if you have 10+ years of experience).
• Describe yourself and your duties using descriptive and active language. You can use words like “driven” or “organized” in your summary, “implemented” or “processed” in your  job descriptions , and “experienced in data entry” in your skills section. 

Medical Office Receptionist Resume

• Avoid filler words and fluff, or you may find your resume spilling onto a second page. Play with the template you’ve chosen (or find a new one!) to keep it at a full page and no more.
• Perhaps your career objective can fit nicely on the upper left or right-hand side. 
• Likewise, skills and education are also appropriate to include on the side. 
• In this case, list job duties that translate to any profession, such as communicating with people and managing multiple tasks. 

Medical Receptionist No Experience Resume

• These are crucial aspects that will prove your ability in helping enhance patients’ check in and scheduling experience.

Entry-Level Medical Receptionist Resume

• On your entry-level medical receptionist resume, list the work experience you  do  have, no matter how irrelevant it may seem. As you write job descriptions, think about which particular duties you can document that would demonstrate your ability to work with diverse clientele and guests, efficiently complete multiple tasks, and get the details right.
• Job skills are often transferable between different occupations. Your previous experience, in one way or another, has value for your future position. 
• It’s the first thing the employer will see, which means it’s an opportunity to briefly explain how your qualities and background make you the perfect candidate to be a medical receptionist. 
• Don’t forget to personalize your objective by mentioning the target business by name.

Senior Medical Receptionist Resume

• List your job experience in a reverse-chronological  resume format ; the hiring manager will see your most current position first, allowing them to determine your level of expertise quickly. 
• Consider a  resume template  with clean lines, a big name, and easy-to-find contact details. 
• Demonstrate your previous duties and accomplishments by beginning job description bullet points with action verbs. 
• Include metrics to quantify your impact in previous and current positions. 

Lead Medical Receptionist Resume

• You, however, also want to customize your past experiences to go hand-in-hand with the job description . It’s a great way to stand out from the other applicants.

Front Desk Medical Receptionist Resume Example

• As a general rule of thumb, try to use metrics in two to three bullet points for each job you list. 
• You’ll want to include soft skills, such as “empathy,” and hard skills, such as “data entry,” and “electronic records software.” 

Related resume guides

• Medical Assistant
• Front Desk Receptionist
• Dental Receptionist
• Social Worker

Jobscan > Resume Examples > Healthcare Resume Examples, Skills, and Keywords > Medical Receptionist Resume Examples, Skills, and Keywords

Medical Receptionist Resume Examples, Skills, and Keywords

Medical receptionist resumes need to showcase a variety of skills, from customer service to understanding medical terminology. Learn how to write and structure a resume that stands out.

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Medical Receptionist Resume Sample

As a medical receptionist, you need to be able to multitask and work well in busy environments, all while maintaining a positive attitude. Along with understanding medical terminology and insurance codes, you also need to provide excellent customer service to patients and assist medical professionals with questions and patient documents.

It’s easy to prove your hard skills by listing certificates and experience. However, soft skills are harder to demonstrate without understanding how hiring managers select their candidates. You need to wisely use your one-page resume to explain how you can fill the position more effectively than other applicants.

This medical receptionist resume example demonstrates how you can balance your soft skills in customer service with your hard skills in insurance and filing.

Atlanta, Georgia • (555) 555-1234 • [email protected] • linkedin.com/in/tarry-lewis

Medical Receptionist with 15 years of Experience

Patient-focused professional with 15 years’ broad-ranging experience performing administrative management in corporate, nonprofit, medical, pharmaceutical, and physician’s office environments. Highly organized and detail-oriented, with a proven ability to manage office functions, provide proactive support, and facilitate successful project deliverables. Thrives on diverse challenges and maintains confidentiality, tact, and diplomacy when handling sensitive issue resolution. Committed to patient-focused empathy and superior customer service.

Calendar Management | Appointment Scheduling | Project Management | Process Improvement | EHR & EMR | Medical Terminology | Billing & Coding | Collections | HIPAA Compliance | Confidentiality | Leadership Support | Staff Training | Relationship Management | Teamwork | Complex Communication

Operated the Resource Scheduler meeting room reservation system, effectively scheduling high-volume daily appointments and corporate meeting room reservations.

• Processed 100 tickets per day and effectively handled incoming correspondence from internal HR partners
• Managed multi-line phone system and provided administrative support within an assigned area involving interaction with levels of management and staff

Provided administrative support to the Vice President of Regulatory Affairs and Senior Leadership team. Served as a trusted training and development leader, and as 1st point-of-contact to internal and external partners at all levels.

• Scheduled meetings, processed expense reports, and coordinated domestic and international travel itineraries
• Organized large meetings for cross-functional events on- and off-site, scheduled, and coordinated interviews, maintained organizational charts and distribution lists, and handled confidential correspondence
• Credited for role in key projects including process improvement through updating standard operating procedures (SOPs) and regulatory protocol documents utilizing Microsoft Word templates
• Met timelines and targets while managing complex projects with conflicting priorities and deadlines
• Worked directly with manufacturing sites, third party vendors, FDA, and health authorities on a global level
• Managed large scale-data entry metrics and analytics requiring persistent attention to detail
• Earned recognition for delivering results and connecting with team members in organizing, planning, and scheduling 3-day off-site meeting events and activities for 40 people

Greeted patients in a professional and timely manner, answered a multi-line phone system, and provided troubleshooting for company inquiries within high-volume medical practice environment.

• Scheduled patient appointments and managed patient schedules with accuracy and high attention to detail
• Coordinated patient appointment scheduling for ultrasounds, CT Scans, and other testing and physician appointments; consistently ensured compliance with company, State, and Federal policies and procedures.
• Filed patient correspondence and matched medical records with claim forms requiring documentation
• Managed confidential insurance information and Medicaid claims, collected credit card and cash co-payments, and managed daily bank deposits
• Verified patients’ demographic and updated medical information and patient charts

Additional school course work included practice work cases with ICD-10 & CPT codes

Contact Tracing Training and Certificate

Resume written by Lezlie Garr

Why this resume works

Medical Receptionist Resume Skills and Keywords

Medical professionals are already busy — they rarely have time to read every single resume that’s submitted. Instead, they will likely use applicant tracking systems (ATS) to sort through candidates’ submissions for specific resume keywords .

The system then sends the hiring manager the candidates who most likely have the medical receptionist resume skills needed to be a good fit. Adding the following skills to your resume can help you get through these filters and in front of a real person.

Top Medical Receptionist Resume Skills

• Customer service
• ‌Verbal and written communication
• ‌I nterpersonal skills
• ‌Adaptability
• ‌Multitasking
• ‌Prioritization
• ‌Organization
• ‌Microsoft Office
• ‌Apple and iMac
• ‌Microsoft Outlook
• ‌Time management
• ‌Dependability
• ‌Problem-solving
• ‌Resilience
• ‌Attention to detail
• ‌Medical records
• ‌Insurance codes
• ‌Bookkeeping
• ‌Scheduling
• ‌Phone etiquette
• ‌Directing calls
• ‌Data entry
• ‌Mail organization
• ‌Electronic health records
• ‌Accounts receivable
• ‌Patient care
• ‌Medical terminology
• ‌Proactiveness

6 Resume Writing Tips for Medical Receptionists

You already have the skills to do an excellent job as a medical receptionist. By following these six tips, you can turn that experience into an engaging resume that will get employers’ attention .

1. Make the most of your professional summary

In traditional resume formatting, your contact information is followed by a paragraph featuring your personal statement . This paragraph allows you to summarize your skills and experience in an easy-to-read format. Many hiring teams will read your personal statement before they check out anything else, so be sure to make it count. Good medical receptionist resumes include:

• ‌The amount of time you’ve been in the field
• ‌Your most relevant skills
• ‌Several significant accomplishments

‌For example: “Experienced medical receptionist intent on providing excellent customer service and organizational skills to Greenfield Medical. Over 10 years of receptionist experience, including supporting a six-doctor office, implementing new insurance filing systems, and improving patient retention by 21%.”

2. Think outside past job descriptions

When listing your job history, describe the tasks you actually did, not just the responsibilities listed in your job description. You likely did far more duties than what you were originally hired for. ‌

Explaining what you did at a job gives hiring managers a better idea of your experience. Be specific as possible. “Submitted insurance” is good, but “Filed insurance claims for Blue Cross/Blue Shield and Humana” is better. It allows your true abilities to shine through and gives hiring teams a way to compare your skills with those of other applicants.

3. Shape your resume for each position

Medical receptionists will have a variety of different responsibilities depending on the office. After all, the needs of a dental office are very different from an outpatient surgical center or a hospital. Sending out a single boilerplate resume to every potential employer can make you less attractive than other candidates. Instead, take the time to tailor your resume to the needs of each position.

Tailoring your resume might involve emphasizing different responsibilities or listing other skills. Check the job posting to decide what you should include. It’s always a good idea to build your resume around the requirements listed there.

4. List your certificates

Medical receptionists can get various certifications that allow them to better succeed at their jobs. You may get certifications in medical software, terminology, office procedures, coding, or medical ethics. These certificates are a good indication that you’re both skilled and dedicated to your job.

List your certificates in reverse chronological order in their own section. This makes it easy for potential employers to check for specific certifications and emphasizes your most recent and

5. Add a medical receptionist resume skills section

A medical receptionist skills section helps you accomplish two things. First, if a hiring manager is going to skim your resume, the skills section gives them an easy way to check for things that matter to them. For example, if the hiring team wants a person with experience using a particular patient scheduling software, they can check your skills section to see if you fulfill that. ‌

Second, you can use the skills section to include more medical receptionist resume keywords. Maybe your ability to use Mac computers hasn’t been relevant to your previous positions, but you can list that skill under this heading so it appears in ATS filters.

6. Remember to proofread

The final step of applying for any job is proofreading your resume . As a medical receptionist, precision is important. Typos and errors can be a strike against you. Take the time to triple-check your resume for grammar problems, spelling mistakes, and incorrect information.

Similarly, step back and look at your resume as a whole. Your document design is your first impression on hiring teams. While your document doesn’t need to be a genuine work of art, it should be professional and easy to read. Once you’re happy with how it looks, save the document as a PDF so the formatting won’t change on different computers.

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• • Managed front desk operations for a busy healthcare facility, serving over 200 patients daily.
• • Implemented a new electronic health record system, improving patient data accuracy and accessibility.
• • Coordinated with multiple departments to ensure efficient patient care and service delivery.
• • Handled patient scheduling and insurance verification, reducing wait times by 20%.
• • Assisted in training new staff, enhancing team efficiency and knowledge.
• • Organized patient records and documentation, ensuring compliance with healthcare regulations.
• • Supported medical staff with administrative tasks, contributing to a smoother workflow.
• • Managed inventory of medical supplies, ensuring availability and cost-effectiveness.
• • Facilitated patient communication and follow-ups, enhancing patient engagement and care.

5 Medical receptionist Resume Examples & Guide for 2024

Medical receptionists play a crucial role in managing the front office of healthcare facilities, ensuring smooth operations and facilitating patient interactions. Highlighting experience with patient scheduling, medical record management, and insurance verification will strengthen your resume. Consider incorporating abilities such as effective communication, attention to detail, and proficiency in electronic health records. Additionally, mentioning your ability to handle difficult situations with professionalism and your commitment to patient confidentiality will demonstrate your importance to potential employers.

All resume examples in this guide

Traditional

Resume Guide

Medical Receptionist Resume Example

Resume Format

Resume Experience

Hard & Soft Skills

Certifications & Education

Resume Summary & Objective

Additional Sections

Key Takeaways

Medical receptionists are the book jackets of a medical office. Just as a book cover makes a first impression and provides a bit of insight on what to expect, the receptionist is the first point of contact with a medical office and a positive or negative interaction can have an influential role on whether or not a patient continues to frequent the facility.  

Employers look for a friendly, knowledgeable medical receptionist to act as the face of their office. When writing your medical receptionist resume you want to strike a balance between demonstrating technical knowledge and abilities and showcasing soft skills such as a friendly, caring demeanor.  

To ensure your resume accomplishes this goal, you’ll need to overcome some of these common medical receptionist resume writing challenges:

• Ensuring your resume stands out to employers using creative, ATS-optimized formatting.
• Highlighting technical skills as well as intrinsic qualities that reflect well on the office.
• Demonstrating transferable skills and quantifiable achievements from past jobs, regardless of your experience level.
• Selecting relevant credentials to create a tailored resume targeted to available employment opportunities.

This guide provides step-by-step instructions and explanations, as well as pro-tips and examples to ensure your medical receptionist resume gets noticed by employers and highlights your most valuable qualifications.

Check out these resume guides for information and examples on related medical careers.

• Medical Assistant resume example
• Dental Assistant resume example
• Pediatric Dental Assistant resume example
• Physician Assistant resume example

Medical receptionist  resume example

Here’s what this applicant does well in their resume:

• Tailored experience:  The resume showcases relevant work experience in medical administration, with each role progressively building upon the last. This demonstrates a clear and focused career path that is highly relevant to the Medical Receptionist position.
• Quantifiable achievements:  The bullet points under each job position include quantifiable achievements and specific projects. For example, "reducing wait times by 20%" and "improving patient data accuracy and accessibility" directly relate to the key responsibilities of a Medical Receptionist.
• Relevant education and certifications:  The inclusion of a Master's degree in Healthcare Administration and specific certifications like HIPAA Compliance Training and Certified Medical Administrative Assistant highlights the applicant's commitment to the field and provides an educational foundation that is directly relevant to the role.
• Skills and software proficiency:  The skills section is well-aligned with the job requirements, including both soft skills like customer service and technical skills like proficiency using electronic health records and Microsoft Office Suite, which are essential for a Medical Receptionist.

How to format a medical receptionist  resume

A medical receptionist's resume should be well-organized, consistent, and easy to read. Resume formatting is particularly vital for medical receptionists as an opportunity to demonstrate effective communication and technical skills essential in the profession.

Consider the following formatting best practices to ensure your resume's professional and memorable appearance makes an excellent first impression:

• Professional appearance:  To maintain a simple, consistent, easy-to-read layout, avoid using excessive creative elements , such as  colors, or fancy fonts.
• Header content:  A prominent header  featuring your name, desired job title, and contact information  lets employers view them at a glance.  
• Ordering:  List all entries in reverse chronological order  to ensure your most recent and relevant appear first.

When searching for available jobs and formatting your resume, it's important to know that while the title "medical receptionist" is still widely used, new titles for the same or similar roles have also been adopted. When formatting your resume header, ensure the job title matches the title used in the job post. These are some of the most common alternative titles for medical receptionist:

• Medical Office Assistant
• Healthcare Administrative Assistant
• Front Desk Coordinator
• Health Services Coordinator
• Patient Coordinator
• Patient Access Representative
• Patient Services Representative
• Front Office Specialist
• Medical Front Desk Specialist
• Admissions Clerk

Applicant Tracking Systems (ATS)  are another vital formatting element. ATS software parses resume text, looking for exact keywords or phrases corresponding to desired skills and qualifications. Employers increasingly rely on these systems to prioritize the most qualified candidates for review.

As you format your medical receptionist resume, there are a few best practices you should keep in mind to ensure ATS accurately recognizes text and parses information. These include:

• Fonts:  Select ATS-friendly fonts matching the overall style of your resume. Some ATS-friendly fonts are Calibri, Arial, and Times New Roman. However, these commonly used fonts can be dull or generic. For more creative font options, try Rubik, Lato, Montserrat, Raleway, Exo 2, and Volkhov, which are all available on the Enhancv Resume Builder.
• Document type: Doc or PDF files  are typical for resumes and most easily analyzed by ATS. We prefer PDFs, as they maintain your formatting across different operation systems.
• Creative elements in text:  Avoid using nonessential stylistic features within text. Elements such as emojis and non-standard date formats can impede ATS' ability to recognize information in these sections.
• Headings and subheadings:  Ensure resume sections are logically organized and include simple, precise headings. Standard section titles ensure ATS accurately recognizes and extracts information from these sections.

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S ection headings enhance resume organization by allowing ATS and employers to recognize your qualifications quickly and easily.  Include the following top-recommended sections for medical receptionist resumes to improve the organization of your resume:

The top sections on a Medical receptionist resume:

• Contact Information: Is essential so the hiring manager knows how to reach you for an interview.
• Objective Statement: This conveys your career goals, which should align with the medical receptionist position.
• Skills Summary: Highlights your key abilities such as multitasking, communication, and proficiency in medical software, relevant to the role of a medical receptionist.
• Work Experience: Showcases your previous jobs and responsibilities in the field of medical reception, providing credibility and demonstrating relevant experiences.
• Education and Certifications: Informs potential employers about your professional qualifications, including any specific training or certifications that make you a strong medical receptionist candidate.

Medical receptionists have unique backgrounds and qualifications, however, the following are skills and abilities frequently sought by employers and should be explicitly mentioned within the sections of your resume:

What recruiters want to see on your resume:

• Medical Terminologies: Recruiters prioritize familiarity with medical terminologies as an essential element for effective communication with patients, doctors, and insurance companies.
• Organization and Multitasking: Explicitly sharing strong organization and multitasking skills is vital for medical receptionists who frequently manage multiple tasks such as answering phone calls, scheduling appointments, and filing paperwork.
• Proficiency in Office Management Software: Many practices use specific office management software for record-keeping, appointment scheduling, and billing. Therefore, experience with these tools is highly valued.
• Communication: As the first point of contact for patients, outstanding communication skills are crucial for maintaining patient satisfaction and information is conveyed accurately.
• Knowledge of HIPPA: Patient confidentiality is a considerable liability in medical offices. Medical receptionists must understand and respect these laws to handle patient information securely.

How to write your medical receptionist resume experience

Medical facilities can be fast-paced, high-pressure work environments. The best way to demonstrate your capacity to overcome these potential challenges is by sharing successful prior work experiences.

From patient care to technical expertise, the purpose of an experience section  is to showcase similar past jobs where you developed and utilized relevant medical receptionist skills.

The most efficient and impactful way to showcase your capabilities is to create a targeted experience section . A targeted experience section is a curated list communicating specific skills and noteworthy achievements that align with the available employment.

To quickly and easily create a targeted medical receptionist resume for each application, follow these steps:  

• Create a resume template including a complete list of your experiences, certifications, education, and skills.
• Make a copy of the template for each new application.
• Review the job description for each new job you apply to, paying close attention to the ideal candidate description.
• In the copy of the template, delete all examples that don't align with the job description.
• Edit remaining examples to ensure they include keywords  directly copied from the job description for increased ATS optimization.

A targeted experience section ensures employers recognize relevant experiences at a glance. This is especially important when including appropriate non-medical receptionist experiences to ensure the employer understands the connection and transferable skills.

The example below demonstrates how improving descriptions of a non-receptionist role clarifies its relevance:

• • Utilized computerized systems for reservations, check-ins, and tracking guest preferences.
• • Managed phone inquiries, providing information about room availability, rates, and hotel amenities.
• • Coordinated with housekeeping and maintenance staff to address guest requests and maintain a high standard of cleanliness and functionality.
• • Efficiently handled check-in and check-out procedures, maintaining accuracy in guest information and payment processing.

While some of the skills may be related or transferable to a medical receptionist role, the connections are not apparent from these descriptions. For example, computer software systems used in hospitality are presumably quite different from those used in medical offices. This means transferable skills developed using hospitality software would be negligible. Additionally, managing many phone calls to provide information and answer questions is a transferable skill. However, including hotel industry-related specifics would not be impactful for employers seeking a medical receptionist. Replacing these irrelevant details with quantitative data, such as numbers or statistics, would be a more impactful way to present these skills.

• • Implemented organizational strategies, reducing check-in time by 20% and contributing to a 25% improvement in overall guest satisfaction.
• • Achieved a 95% guest satisfaction rate by promptly addressing and resolving an average of 20 guest inquiries daily.
• • Demonstrated exceptional multitasking ability by effectively managing an average of 15 simultaneous tasks, resulting in a 15% improvement in overall front desk efficiency.
• • Managed daily cash transactions averaging $5,000 with 100% accuracy, reconciling accounts promptly and minimizing discrepancies.

This experience description is significantly improved by making two modifications. First, the applicant tailors the items to present highly transferable skills for medical receptionists. These include organization, customer service, guest/patient satisfaction, multitasking, efficiency, accuracy, and fiscal account management. The second improvement is including numbers and data to quantify achievements. For example, the “25% improvement in guest satisfaction” resulting from their efforts would undoubtedly appeal to a hiring manager looking for a similar improvement in patient satisfaction.  

How to quantify impact on your resume

An easy and effective way to boost your resume's impact  is to use quantifiable data in your experience descriptions. Quantifiable evidence is tangible, measurable, or verifiable details, aka numbers, that highlight your accomplishments  in past jobs.

For example, stating you have experience working in a “fast-paced medical environment” is less effective than saying you were the “sole receptionist in an office of four doctors, seeing an average of 50 patients daily.”

Here are a few excellent options for incorporating numbers and statistics  to enhance your experience descriptions:

• The number of patients you handled daily at your past job shows your ability to manage a high-volume workload.
• An average number of calls taken daily demonstrates excellent communication and multitasking skills.
• How many medical professionals you interacted with regularly illustrates your capabilities working with a diverse team.
• The number of medical or office management software you are proficient in proves your technical acumen.
• Percentages indicating improvement in patient satisfaction scores under your reception management share your commitment to quality service.
• The number of insurance claims you input monthly evidences your understanding of billing practices.
• Decreases in missed appointments or wait times as a result of your endeavor speak to your scheduling efficiency and evidence your direct positive impact on the practice.
• A percentage reduction in filing or administrative errors during your tenure, emphasizing your organizational skills and accuracy.

Be mindful when including quantitative data in your resume. All data must be accurate, factual, and tailored to evidence your top skills. Overusing numbers and statistics risks losing both the impact of the data and the reader's attention.

How do I write a medical receptionist resume with no experience

Even if you’ve never worked in a medical office, chances are you’ve visited one. If you’ve ever had difficulty getting an appointment quickly or having a question answered, you know how frustrating these experiences can be.

Drawing on your own experiences, good and bad, will help you understand the transferable skills and personal qualities you can present on your resume by including non-medical receptionist work experiences.

Another excellent source of inspiration is the job description, which contains keyword skills employers and ATS will look for on your resume.

Providing high-quality patient care requires many of the same skills as delivering excellent customer service . For example, patience, empathy, active listening, and problem-solving skills are beneficial in both professions. A background in customer service, even in an unrelated field, is an excellent experience example to demonstrate those skills on your medical receptionist resume.

Follow these steps to write your experience section  without prior experience :

• Compile a list of keywords from the job description.
• Brainstorm previous employment, educational, or volunteer experiences showcasing the same keyword skills and knowledge from your list.
• Add credibility by including tangible evidence of transferable skills, such as certifications and quantifiable data.
• Avoid including irrelevant work experiences  or outdated experiences .
• List experiences in reverse chronological order to ensure your most recent and relevant examples appear first.

How to list your hard skills and soft skills on your resume

People don't care how much you know until they know how much you care

Theodore Roosevelt

The above quote aptly describes how employers value medical receptionist skills. Being an outstanding medical receptionist requires various hard skills, demonstrating competencies and soft skills, reflecting your demeanor and work ethic. However, soft skills that have the potential to reflect positively on the facility and augment patient satisfaction will be coveted by employers.

The skills section  of your medical receptionist resume should include subsections for hard and soft skills, enabling employers to consider your top qualifications quickly and easily.

Hard skills  are the skills necessary to perform a particular job. They typically require study, training, and practice. In the medical field, they often require certification.

As a medical receptionist, these skills usually relate to technical abilities  using office management software, software systems such as electronic health records (EHRs) like EPIC or CERNER, medical billing software, and scheduling tools.

Here are some of the top hard skills sought by employers looking to hire medical receptionists:

Best hard skills for your medical receptionist resume

• Knowledge of Medical Terminologies
• Patient Record Management
• Multiline Telephone System Operation
• Data Entry Skills
• Medical Billing
• Electronic Healthcare Records (EHR) Software Proficiency
• Medical Coding
• Appointment Scheduling Software Proficiency
• Insurance Verification
• Health Information Systems (HIS)
• Database Management
• HIPAA Compliance
• Proficiency in Microsoft Office Suite
• Email Management
• Medical Transcription
• English Proficiency
• Reception Desk Operation
• IT Troubleshooting
• First Aid Certification
• Understanding of ICD-10 Codes

Soft skills  are skills related to your personality and work style. These skills are transferable from one position to another. For example, skills such as multitasking and maintaining calm in stressful situations are critical for medical receptionists who often simultaneously check in patients, answer phone calls, and schedule appointments.

Generally, employers may be willing to train employees in hard skills. However, their intrinsic nature makes soft skills more challenging to teach. Therefore, your resume must include a thorough, targeted list of your most valuable soft skills.

These are the top soft skills employers look for on medical receptionist resumes:

Best soft skills for your medical receptionist resume

• Excellent Communication
• Customer Service Orientation
• Creating Good Rapport
• Conflict Resolution
• Attention to Detail
• Time Management
• Adaptability
• Multitasking
• Problem-solving
• Discretion and Confidentiality
• Stress Management
• Positive Attitude
• Decision-making
• Interpersonal Skills
• Professionalism
• Active Listening
• Organizational Skills

Like your experience section, creating a targeted skills section listing skills well-aligned to the job description is most effective. This allows employers to quickly and easily notice skills demonstrating your potential to succeed.

Follow these steps to write your medical receptionist skills section:

• Format your skills section as a simple list without elaboration or examples.
• Differentiate between hard and soft skills by listing them in separate subsections.
• Target your list for individual positions using keyword skills from the job description.
• Write skills precisely as they appear in the job description to enhance ATS optimization.
• Never lie or exaggerate your skills.
• Check for consistency between your experience and skills sections. List the skills mentioned in the experience section in the skills section, and vice versa.

How to list your certifications and education on your resume

Your resume's education and certifications sections provide evidence of the hard skills and foundational knowledge you will bring to the position.

In most cases, a high school diploma or equivalent is the minimum educational requirement for a medical receptionist. However, some employers prefer candidates with additional education or certifications, such as an associate degree or vocational training in medical office administration, healthcare administration, or a related field.

Follow these steps to write your education and certification sections:

• Create separate sections titled "Education" and "Certifications" to allow ATS to parse information from your resume accurately.
• List all degrees and certifications in reverse chronological order, putting your most recent and relevant at the top.

For education and degrees , follow these steps:  

• Include the name of the university, its' location, the dates you attended, and the title of your degree.
• It is optional to state a GPA unless the job description specifies a minimum GPA requirement.
• Major and minor  should only be mentioned when relevant.

Here's an example of how an education item should look on your medical receptionist resume:

Follow these steps when listing certifications on your resume :

• Include the name of the certification, the certifying institution, and the year obtained.
• Limit certifications to current, unexpired credentials.
• If a certification requires renewal to remain valid, include the date first acquired as well as the most recent renewal date or a "valid through" date.
• Limit certifications to only those specifically named or directly related to the required skills mentioned in the job description.

Certifications are an excellent way to set yourself apart from other candidates. If you're considering adding a medical receptionist certification to your resume, you can find the most highly sought-after by employers here:

Best certifications for your medical receptionist resume

• Certified Medical Administrative Assistant (CMAA)
• Certified Medical Receptionist (CMR)
• Electronic Health Records Specialist Certification (EHRS)
• Microsoft Office Specialist (MOS) Certification
• Health Insurance Portability and Accountability Act (HIPAA) Compliance Certification

How to write your medical receptionist resume summary or objective

A summary or objective, sometimes called " Resume Profiles " or " Personal Statements ," is an excellent way to briefly give context to the information on your resume.

A good summary gives an employer some insight into who you are as an employee in addition to your career progression and goals. They also allow you to highlight specific skills and achievements that are well-aligned for a particular job.

The difference between a summary and an objective is the focus on either your past experiences or future career goals.

A summary draws upon comparable work experience to outline your most relevant qualifications. Alternatively, an objective focuses on the future, describing how your career goals align with the available job.

A summary is preferable for medical receptionists with extensive experience since it draws on comparable prior work experiences to outline your most relevant qualifications. For example, a summary is well suited for an applicant who has worked for the last five years in a pediatric office and is applying for a job in another pediatric office. A summary aims to highlight your past success as an indication of potential future success.

To write a medical receptionist resume summary , follow these best practices:  

• Highlight your most relevant skills or experiences that directly overlap with the job description.
• Write an impactful description using keywords  directly from the job description.
• Be brief. A summary should only be 3-5 sentences.

Rephrasing specifics from the “Qualifications” or “Ideal Candidate” sections of a job description is a great way to guarantee you mention the skills and qualifications most valued by the employer.

Alternatively, an objectives section is a better option for candidates with limited or no experience as a medical receptionist. An objective allows you to look toward the future, focusing on how you plan to use non-receptionist experiences, background knowledge, and transferrable skills to contribute to the success of the office and achieve career goals.

To write your medical receptionist resume objective , follow these best practices:

• Describe the type of position you are seeking.
• Share relevant or transferable hard and soft skills that will help you succeed in the position.
• Highlight your motivation to learn and gain experience while making valuable contributions.
• Use keywords directly from the job description.
• Be brief. Keep your objective to 3-5 sentences.

A common mistake made when writing resume objectives is being too general. Failure to include specifics usually means missed opportunities to integrate keywords tailored to a particular job and results in a bland objective that fails to grab the attention of employers.

Check out how the following objective is improved by giving details and implementing keywords from the job description.

This objective is very generic. It fails to include specific skills or communication abilities. It doesn’t explain how the applicant formed their knowledge of healthcare administration nor how they will contribute to the success of the unnamed organization. A generic summary makes a generic impression on employers who would not likely believe this applicant was excited about their job and has little information to form a memorable opinion of the applicant.

This improved objective incorporates keyword skills and specific details such as the applicant's degree in medical office administration, passion for patient care, and desire to grow their hands-on experience in a pediatric care setting. These details form a much clearer picture of who they are, the background knowledge and skills they expect to contribute, and the goals they hope to achieve. The result is an objective statement that is far more likely to stand out and make an impression on employers.

Additional sections for a medical receptionist resume

Once you've included your top-resume sections , consider adding one or more of these optional resume sections  to highlight specific qualifications or accomplishments and ensure your resume stands out.

• Languages: Excellent patient communication is a cornerstone of the medical field, and medical offices serve diverse patient populations. Therefore, speaking multiple languages is a valuable asset in patient-centric medical environments. Including a language section  is an effective way to give yourself a leg up on the competition.
• Achievements and Awards: If you've received recognition for your work in the past, consider including an awards and achievements section  as evidence to support your stated soft skills. For example, an award for excellent patient care or for being a top employee demonstrates a commitment to excellence in your work. In addition to individual awards, you can include awards your office or team received, such as being voted top healthcare facility in your community.
• Volunteer Experience: Volunteer experiences  are an excellent addition to medical receptionist resumes, especially for those with limited work experience in the medical field. For example, if you are applying for a position in a pediatric office, sharing an experience volunteering for a youth organization is a great way to demonstrate your experience working with children.  
• Professional Associations: A professional Associations section highlights your dedication to ongoing improvement and staying current in the medical field. If you would like to include a professional association membership to your resume, consider joining one of the leading professional associations for medical receptionist listed below.

Professional associations for medical receptionists

• Association for Healthcare Administrative Professionals ( AHAP )
• Medical Group Management Association ( MGMA )
• American Association of Medical Assistants ( AAMA )
• Healthcare Information and Management Systems Society ( HIMSS )
• National Association of Healthcare Access Management ( NAHAM )

Individualizing your resume with tailored sections will ensure it reflects all your top qualifications and stands out among other applicants. Should you include sections other than those above, be sure they use catchy, ATS-friendly headings .

How to add a specialization section to your medical receptionist resume

Working in specialized medical facilities often requires specialized skills and knowledge, such as knowledge of medical insurance and coverage, appointment types, or working with a particular patient demographic. If you have extensive experience or certification in a particular medical specialty corresponding to an available position, showcasing this experience in a specialization section will highlight these qualifications.

Your specialization section should include the following:

• The title of your medical specialization
• Years of experience in the specialty
• Specialty-specific training or certifications
• Specialty-specific medical billing and coding experience
• Technical skills  using particular office management software.
• Relevant soft skills, for instance, compassionate patient education and care in an oncology office.

Here is an example of how your specialization section should appear on your resume:

While a specialization section is an effective way to evidence experience, knowledge, and skills, it should only be included as a unique section when applying to a medical receptionist role in the same specialty. For example, the specialization section above would be relevant when applying to a psychiatric office or mental health facility position. Otherwise, these skills may be mentioned in the other resume sections , such as the experience section, to demonstrate your capacity to learn specialized skills.

Key takeaways

The best medical receptionist resumes don’t simply showcase technical skills and certifications. They share personal qualities that will reflect well on the office and enhance patient satisfaction. Remember these key elements to ensure your resume highlights all the skills and qualifications that make you an exceptional medical receptionist:

• Resume formatting helps ensure your resume stands out to employers and ranks highly in ATS analyses of qualifications.
• Targeting your experience descriptions highlights your most valuable skills and achievements for a medical receptionist job.
• Soft skills highlight your ability to treat patients with kindness and compassion, which enhances their satisfaction and experience.
• Certifications and achievements effectively demonstrate foundational knowledge and help your resume stand out among numerous applicants.
• Include details in your objective statement to ensure it stands out to employers.
• A specialization section is an excellent tool to highlight medical receptionist jobs in the same specialty as the available job to highlight your expertise.

Looking to build your own Medical Receptionist resume?

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Medical Receptionist resume examples & templates

The medical field today

The right design for you.

Always wanted to work in medicine ? Enjoy helping others? Starting out as a medical receptionist is just the job for you.  If you’re not quite sure where to begin, we have just the advice and tools for creating a winning medical receptionist resume.

One way to decide whether you want to enter the healthcare industry as a specialist is to start out as a medical receptionist. It may be easier to get started than you think. Working as a medical receptionist can also be a great way to specialize if you already have experience as an office receptionist. “Can I really work with patients?” you may ask. Of course —and a great resume will help you get there.

Resume.io is here to help you stand out from the crowd with a job-winning medical receptionist resume. As a leading international source of HR advice, we’ve developed more than 300 occupation-specific resume guides and resume samples designed to position professionals for their next career move.

This guide, along with the corresponding medical receptionist resume example, will show you how to:

• Create a medical receptionist resume that reflects your understanding of the industry and work environment
• Determine the best resume format to structure your medical receptionist resume
• Tailor the style and tone of your resume to get the attention of hiring professionals while first making it past the applicant tracking system filter
• Optimize the impact of each resume section: header, summary, work history, education and skills
• Apply resume layout and design hints to showcase your attributes as an outstanding medical receptionist candidate.

Remember, your first step to success is getting your foot in the job interview door.

What does a medical receptionist do?

A medical receptionist is the face of the care-giving environment. As a medical receptionist, you will set the emotional tone for the practice’s atmosphere. You are the friendly voice on the phone, the efficient appointment setter, the ear for frustrations and worries. 

A number of different types of medical facilities provide patient care, including these common ones.

Family medical clinics: General practitioners in these clinics are usually the primary medical care provider to patients of all ages. 

Specialty practices: Doctors in these facilities practice certain medical speciality, such as dermatology or cardiology.

Hospitals: Receptionists may be stationed at the main entrance or within different departments of the hospital.

Private practice: Physicians in private practice work individually or in a small group.

Large group practice: These are run by large healthcare businesses, with physicians practicing the same specialty or offering different expertise.

All of these healthcare settings rely on medical receptionists with a  personable and professional demeanor. Your knowledge of the different types of centers and services each provides will help give your job search direction and focus, so you can customize every job application accordingly. 

If you are set on a medical receptionist career, you have chosen wisely. According to the U.S. Bureau of Labor Statistics, employment in healthcare occupations of all types will grow by 15 percent between 2019 and 2029. With the rising need for healthcare in general, the demand for receptionists is also likely to grow. That makes medical reception a better bet than office reception , which is expected to grow at the rate of 5 percent a year. 

The opportunities are out there, but you must know how to get past the obstacles to reach your goal of working in the right environment for you. 

How to write a medical receptionist resume

The very first step in writing your medical receptionist resume is understanding what sections to include. Your CV should contain the following elements:

• The resume summary (also called profile or personal statement)
• The employment history section
• The education section
• The resume skills section

What a successful medical receptionist resume has in common with any other selling medium is that the style, tone and message should be geared to the person you are communicating with. In this instance it’s a hiring manager representing the medical facility, perhaps an office or clinic manager, hospital administrator or HR department, or a recruiting agency.

Investigate everything you can about the job you are applying for: the place and the people. Especially try to put a name and a face to the hiring manager, and whoever will be your boss if it’s not the same person. Write your resume as if you are answering interview questions that haven’t been asked yet. Who knows? It could open the door to an actual interview that finds you steps ahead of other candidates.

It's vitally important that your medical receptionist resume plays to applicant tracking systems (ATS). This refers to software that many employers today use to screen resumes submitted online. Recruiters and hiring staff can be overwhelmed by the large number of applications for each posted job. ATS algorithms narrow the field by scanning resumes for specific keywords and culling those that fall short when ranked against other applications. Sadly, this may mean that no matter how qualified you are for a job, your resume never gets past the “bots” and is eliminated before without being reviewed by any human eyes.

Choosing the best resume format for a medical receptionist

The most commonly used chronological resume format works well for job seekers in almost any occupation, particularly if their work history has followed a linear path in a series of employee positions. In that resume section, progressive job experience and accomplishments are organized by employer / workplace in reverse order from most recent to earliest dates. It would likely be a good fit for most medical receptionist job applicants who already have experience in this field or have other kinds of office or administrative support background.

Alternative resume formats are sometimes appropriate for those new to the workforce or changing careers, or those with a more varied occupational background. That includes some self-employed professionals with a project-based background well suited to a functional resume format. Other functional resumes emphasize specialized technical s

Resume summary example: Make it shine

Personality plays a big part in a medical receptionist’s job, and this is the one spot to show it. Distinguish yourself from the crowd with a great summary! These two short thoughts may be the key to your success. Here’s where you get to show who you are and why you’ll make a perfect medical receptionist. You always want to sound professional, but injecting a little personality, especially since you’re the face of the practice, is a sound idea. Use active verbs and descriptive language. You don’t have to be worried about facing a blank page, because this guide and resume builder will lead you through the process of writing a great summary .

Poor: I like talking to patients. Great: Excellent at communication with patients, emotionally open, compassionate yet efficient. Not every resume includes a summary, and opinions are divided on their value, but here are a few reasons to seriously consider one:

• Summaries can be easily tailored to each job by changing the emphasis, adding, or deleting a skill.
• If you are early in your career, or a career-changer, you can use the summary to convince an employer you are right for the job.
• If you can insert some ATS keywords while telling your dream employer who you are, more power to you!

Inspiration for your summary can come from checking out some related resume examples in the medical category: Medical support assistant , Dental receptionist , Healthcare and Clinic coordinator.

Experienced Medical Receptionist adept in providing excellent administrative and clerical support in high volume medical offices. Skilled in maintaining schedules, making appointments, taking messages, and treating patients with care and respect. Bringing forth the ability to manage front desk settings with organization and a sense of calm. Eager to join a new medical office where I can utilize my skills to help others.

Keywords and Word Clouds

Another factor, aside from adding some color and personality to your summary, is custom-tailoring this professional story to the job listing for which you’re applying. While it’s a good idea to have a general purpose template of your summary, you should always make your resume razor-sharp for a specific position when trying to land an interview. So, look through the advertised job requirements, and the language and frequently used words of job descriptions to increase your chances. 

Job listings may be written in jargon or confusing language. Conversely, they may not offer much in the way of specifics. One method to clarify what your potential employer wants is to plug the listing into Wordle.com or Worditout.com. These services create word clouds that will instantly tell you which words are used most frequently. Then, tailor your resume to prominently include those words.

Word clouds help you clarify which words ATS systems are searching for. The bigger the word in the cloud image, the more likely it is your potential employer has programmed the ATS to highlight it. Therefore, it is in your best interest to use those words in your resume. Remember, you must get past the ATS if you want a person to see your resume.. As the summary is a broader overview of your professional character, it should lightly touch upon your most important achievements, work-related milestones and qualities. 

Employment history sample: Organize for success

This is the core of your resume. Make sure it’s easy to read and highlights all your career accomplishments. Most resumes list jobs in reverse chronological order, in other words, from most recent to oldest, and this is what we recommend. You may want to consider other methods if your relevant experience is older or if you are just beginning your career. Add extra sections such as courses or certifications only if you have extra space to fill in. Your priorities should be your summary, employment history, and achievements.

Human resource departments review resumes to screen out applicants who do not meet the basic requirements for a position. Although many use an ATS, they may still screen each application manually. Make sure your resume fits the requirements of the job, or explains why you are a good candidate even with a missing requirement.

Experience that fits the job

Remember that you are the first point of contact in your office. Employers will be looking for someone who can represent them well. Your resume must make clear that you fit the bill. You do not have room for self-expression within the employment history section, but make sure your experience fits the job. Each listing should highlight your professional demeanor, technology and interpersonal office skills.

The median U.S. salary for a receptionist in May 2020 was $14.96 hourly, $31,110 annually, according to the Bureau of Labor Statistics. Growth in the healthcare industry overall makes it a great bet for landing a job as a medical receptionist. .

Think about the important skills this guide has already listed. Using bullet points and active verbs, list achievements that highlight these skills in your descriptions even if the job does not seem directly related to medical reception.

Focus on achievements instead of listing skills. Hard data is always a plus

Leave out duties that don’t apply to medical reception. You do not need to list everything you accomplished at every job. Be selective. Be deliberate in ordering your bullet points. Put your most impressive accomplishments first, where they are more likely to catch a recruiter’s eye. Consider using the CAR format to describe the: C hallenge you took on, A ction you took, and R esults. For example, if you streamlined a process or developed a new system in one of your past jobs this is a great way to show off your achievement. 

Medical receptionist is a great first job. Because of that, you may not have a lot of experience to list. Use your high school job, if you had one, or any club members or school activities that show your achievements.

Not sure what experience is helpful? Have you been in a customer service role in a non-medical industry? Consider your achievements. Customer service is a huge part of a medical receptionist’s work. Here are a few description examples: 

OK: Scheduled appointments with patients over the phone and in person.

Good: Increased appointment scheduling efficiency and patient satisfaction by developing methodical call scripts..

Great: Reduced time to schedule appointments by 25% and patient wait time by 15%.

• Greeted patients and provided them with information and assistance.
• Handled calls, collected personal information, and created appointments.
• Utilized booking systems and handled correspondence between patients and doctors.
• Instructed patients to perform certain tasks prior to being seen.
• Distributed and collected patient forms to be filed.Managed office mail, payroll distribution, and the physical setting of the front office.

O*NET lists the following as common medical software : GE Healthcare Centricity EMR; Kodak Dental Systems Kodak SOFTDENT Practice management software PMS; McKesson Lytec; Medical condition coding software.

Medical receptionist education example

Show what you know. You’ve learned a lot; here is where you make it work for you. Medical receptionists do not need more than a high school diploma, but if you have any post-secondary classes or degrees, great! 

You can stand out from the crowd if you’ve had any training in medical terminology, health careers classes, or computer technology. Make sure you list these classes in your education section and keep your list easy-to-read.

The academic entry bar for medical receptionists is a high school diploma. While that may be the case, you need to lift your application above those who meet only this qualification. Ask yourself the following questions:

• Did you take an anatomy course in high school?
• These are resume-worthy.
• These are two more valuable skills.

You can also increase your desirability as a medical professional by taking classes in medical billing and coding or even basic business classes. Some schools offer a certificate for medical receptionists, but it is not a requirement for the job. Add skills by taking healthcare-specific courses.

You can list any courses you have taken in your summary, or create a separate section in your resume for honors, scholarships and certificates. Especially if you are fresh out of school, these accolades will give you a boost. 

• 2005-2009 Molloy College, Bachelor of Communications Denver, CO
• 2001-2005 Denver High School, High School Diploma Denver, CO

CV skills example section: Your professional instruments

Skills are one of the most important aspects of your resume. This is how recruiters and ATS evaluate your core work qualities. A medical receptionist needs a key set of skills that align with two different categories: hard skills and soft skills. Hard skills are technology or industry-specific skills such as software expertise or an understanding of medical terminology. Soft skills are people skills. These are very important for a professional who will be the first point of contact for patients. Empathy for those who may be ill or worried about their health or the health of a loved one can result in better health outcomes for patients, according to the U.S. Agency for Healthcare Research and Quality. 

Think of both hard skills such as computer software knowledge, and soft skills, such as empathy and communication, when crafting your resume to include both.

Hard Skills

So what are the top hard skills employers seek in a medical receptionist? A scan of the specific job listings that catch your interest will help you prioritize, but here are skills that appear almost all the time:

• Computer literacy in basic data entry and word processing software and the ability to learn how to use a new system
• Appointment scheduling systems knowledge
• Telephone systems knowledge
• Clerical skills such as preparing charts and filing
• Basic knowledge of medical terms

Some medical practices also ask receptionists to:

• Collect copays or payments
• Verify insurance information
• Enter charges and/or process billing

Soft Skills

Soft skills are just as important in this professional role. 

A resume is a great place to show off your communication and organizational skills by keeping it clear, concise, and readable. 

The number one soft skill required by employers for medical receptionists is communication; it is far and away the most commonly listed soft skill. But what does this entail and how do you highlight your communication skills? 

It’s easier than you think. Patients may be worried, impatient, in discomfort or suffering pain. They may be angry about wait time or a bill. Emphasize your compassion and ability to stay calm and pleasant under trying circumstances. Mention your clear and soothing telephone voice. Highlight your ability to attend to multiple patients in a brisk yet friendly manner. 

Coworkers, doctors , and staff require you to accurately communicate information patients have given. You may also be asked to relay information to patients from a staff member. You probably exhibited this skill when you completed a group project at work or school. Listening is part of communicating. Consider adding this skill to your resume as well. You will frequently hear medical terms. Highlight your knowledge of these terms; that skill makes you a better communicator. Time management ranks high on the list of required soft skills as well. You must be able to work in a busy office with multiple patients and staff members and get everything done in a timely fashion.

This leads to organizational skills. Keeping doctors’ schedules correctly, routing patient messages, and attending to any tasks required by other staff members requires a consistent process. Remember that the Applicant Tracking System is analyzing your resume for keywords and phrases that raise your candidate score and give you a better chance of making it past the initial screening. To enhance your chances, focus on the job listing. What skills does it mention? Make sure you add those keywords to your summary. If all this seems daunting, never fear! 

• Multitasking Skills
• Organizational Skills
• Customer Service Skills
• Bookkeeping Skills
• Clerical Skills
• Motivated Attitude

Resume layout and design: The look of a winner

Add a creative touch, but keep it clean and professional. Your resume is not the place to show off your love of mixing fonts or creative text placement. Remember, you have very little time to make your case, so a clean, bug-free presentation is essential.  Our resume builder offers proven layout options to ensure that your resume will move smoothly past the problems others encounter. It's designed to be used alongside our professionally made and recruiter-tested templates.  Formatting errors can prevent an ATS from picking up vital information from your resume. Once you pass muster with the ATS, you have 6 seconds to impress a recruiter or HR employee . Six seconds!

No matter how brilliant your summary and experience are, no matter how perfect you are for the job, if your resume looks unprofessional or confusing, you don’t stand a chance. A medical receptionist is expected to be warm and friendly, yet efficient. Your resume’s design should be too. That means organized with a personal touch, perhaps a splash of color or your picture.

Only 25% of resumes make it past an ATS because of errors or a lack of pointed keywords; 95% of Fortune 500 companies use an ATS. 

Key takeaways for a medical receptionist resume

• Medical reception is a great way to start a health career or change careers.
• The healthcare industry is growing, as is the demand for medical professionals.
• Analyze job listings to insert keywords that will help you beat Applicant Tracking Systems and get your resume into the hands of a human being.
• Once there, you have six seconds to impress.
• Write an engaging summary that lets your potential employer know who you are. This is your one chance to inject your personality into your resume.
• Describe your career achievements with active verbs and consider using the CAR format. Focus on results.
• Think about skills, not about industry sectors. Your experience in another field translates into value as a medical receptionist.
• Leverage all your related education by listing high school and post-secondary classes in the healthcare field.
• Use our editor tool on your choice of template to add a splash of personality to your resume. Make sure you keep it bug-free, clean and show off your organizational abilities.

Beautiful ready-to-use resume templates

Medical Receptionist Resumes & Guide

Making a Medical Receptionist resume? We are here to help make your resume informative and gripping, without pestering recruiters with irrelevant info. 

Our guide explains and covers each section of the resume, with specific examples for your medical receptionist resume. Get inspired and beef up that resume!

What you can read in this article

Medical Receptionist Resume Examples

Medical Receptionist Resume Writing Guide

Resume sections.

1. Contact information 2. Profile Summary 3. Work History  4. Achievements 5. Education  6. Skill Section 7. Certification & Licensing 8. Extras: Languages/Awards/Publications/Volunteering/hobbies

What to Highlight in a Medical Receptionist Resume

Your work experience as a Medical Receptionist is important. Still, there are several other things recruiters and managers must know about you to confirm you’re the right fit for the team: 

Highlight your scope as a receptionist. There are tons of medical practices all over with every conceivable area of specialization offered to patients. You must be specific here, stating which industry you worked in. This includes whether you’ve dealt with walk-in patients, the average number of calls you made daily, and the PABX switchboard size. 

A Medical Receptionist is normally the ‘’face of the business’’. Sitting at the practice, clinic, or hospital's front desk, you must show recruiters you’re proficient in giving outstanding customer service, deal with various client requests simultaneously, and professionally handle complaints.

Recruiters value a candidate’s resume experience that is focused on experience with direct patient contact. Definitely showcase this clearly in your resume:

• Smaller clinics value Receptionists who are capable of wearing multiple hats vs. larger facilities who value specificity.
• Domain-specific experience is highly valued.
• Proven soft skills and patient handling is valued immensely. 

Medical Receptionists are involved in administrative support obligations like distributing messaging, scheduling appointments and sending emails regarding patients' information. The responsibilities include answering queries and handing out information to the public, visitors, customers, and other interested parties about the establishment's services. 

Make sure you know the layout of your work well, as you will often be asked to play the role of Human Google Maps , giving directions all over the establishment. 

This section is where you list the applications and systems you can work with, such as Calendly, Outlook, Zoom, Acuity, Webex, Clarity, VoIP, and Agile CRM (these are just examples). 

Lastly, there are the targets, goals, and KPI metrics you’ll have to get. Make sure you’re specific with your numbers here, for example, how many incoming daily customers, how many were regulars and new customers, the average number of daily calls taken, or the number of switchboard extensions you are in charge of.

*Cool Tip for an awesome resume

By breaking up your job description into the core duties of a Medical Receptionist, you really can make a good impression:

• Customer Service: Creating a welcoming environment and providing brilliant customer service. Meeting and greeting patients that enter the building. Escorting patients to where they need to be. 
• Queries: Answering patients' questions regarding appointments, prices, the product uses, availability, and payment terms if their account with the practice is active.
• Administration: Filing and maintaining records and updating the practice’s database. Receiving payments and filing receipts. Proofreading documents and transcribing written meeting minutes. Photocopy and scan as needed.
• Switchboard: Answering, screening, and forwarding calls. Providing information and taking messages.
• Diary Management: Scheduling appointments and booking room consultation. Maintaining and updating calendars. Manages travel arrangements.

Summaries & Objectives

Recruiters have to go through many resumes with very little time in their day to do it. You must keep your career summary / career objective sharp and to the point. Put the most important and relevant info first to grab their attention while they scan your resume. They want to see instantly that you’re cut out for the job.  

The  career summary begins with the years of experience you have in the industry and the main responsibilities you had. Utilize the job ad as your guide when you decide which tasks to include. The more keywords from the ad you use, the better you will seem to fit in the recruiter's eyes. 

Next up, include a line that highlights all your exceptional qualities that can add value to the company. Recruiters will be interested in knowing if you possess “strong people skills, brilliant multitasking capabilities, creative engagement skills and that you are a guru with handling difficult customers.” Ensure you can provide proof of these skills in the “professional experience” section of your resume. 

The career objective would be applicable if you have less than 5 years of experience or have recently graduated. In a career objective, you want to show your career aspirations, in other words, indicating that you prioritize actualization and want to grow in your career. But, you should also include your intent to add value. This means selecting 2 or 3 personality traits and skills that you have mastered, which would add value to the potential employer.

Summary Example 1

Summary example 2.

And now, Career Objective. Beginning your resume with an attractive Career Objective will improve its chances of being read, thereby improving your chances of scoring an interview.  

Resume Objective Examples

Employment history.

Obviously, your experience as a Medical Receptionist should be the first thing written under this section, unless you include a professional summary. Your experience as a medical assistant is the first thing recruiters are going to want to know about. In this section, showing is more important than telling. Use bullets but keep it concise. In every bullet, you put down, include the impact you had in that position and follow it up with a solid example. 

The typical length of resumes today is 1-2 pages, meaning you have to be stingy with space in your resume. Only list other employment experiences if you’re an entry/ junior level Creative Directive to beef up your resume. If you’re making a career change, then you must also put in prior work experiences here.

Next, you must choose what to include and in which format to write it. The best-accepted format is reverse chronological order, starting with your most recent/ current job, then listing all the rest. You can’t bombard the recruiter with everything you have done, so you need to mold your resume and chose what the recruiter wants to see. 

Below is a list of the basic (proven) responsibilities a recruiter would expect to see in the resume: 

Medical Receptionist at St John’s Hospital, New York

January 2015 – December 2018

Tasked with managing several general office obligations like answering many telephone lines, completing insurance forms, and mailing monthly invoice statements to patients for four medical practices situated in the same building

• Answering phones, greeting patients, entering patient details. 
• Guaranteed that patients and visitors were accompanied to the different service areas past the reception rooms.
• Performing the tasks of receiving and sending emails and faxes daily. 
• Assessing necessity and priorities before accepting/ declining appointments and meetings with the practice manager.

Medical Receptionist at Smith & Beacon GP’s, Nashville

January 2009 – December 2016

Accountable for greeting, registering, and collecting co-payments for patients once they’ve arrived for their consultation at the clinic housing 6 medical practitioner offices .

• Authorizing refills of drugs and providing detailed prescription information to pharmacies.
• Managing several general office obligations like answering many telephone lines, completing insurance forms, and mailing monthly invoice statements to patients.
• Checking patients out to confirm they’ve received the necessary forms before leaving the office.
• Answering and managing incoming and outgoing calls while recording precise messages.

Job Descriptions Examples

Further Job Duty Samples for Medical Receptionists

A Junior Medical Receptionist may:

• Greeting, registering, and collecting co-payments for patients once they’ve arrived for their consultation.
• Answering phones and directing calls to the appropriate doctor/personnel.

A Senior Medical Receptionist may:

• Creating detailed expense reports and requesting capital expenditures.
• Assessing necessity and priorities before accepting/ declining appointments and meetings with the CEO.
• Screening all visitors and scheduling them for Doctor's consultation.
• Ordering and distributing office supplies, adhering to the fixed office budget.
• Directing guests and routing deliveries/ courier services.

Accomplishments

You might want to copy and paste the duties you did in previous jobs in your experience section, but please don’t do this! Yes, it’s quicker and easier, but you won’t stand out from the crowd, and separating yourself from all the other applicants is really what you want. Think about what makes you unique and what you’re most proud of having accomplished in your prior roles and include these using punchy statements.

  Examples

Flat, simple duty (boring, don’t do this):.

• Administrative obligations include copying, typing, handling the switchboard, emailing, faxing, and scheduling.

Accomplishment Statement (Sounds way better!):

• Exceptional experience in Windows/Apple OS, Office/Outlook. Capable of typing 88 wpm. Able to handle a PABX system with 110 extensions.

Quantifying Your Resume

Guys, quantifying is crucial! It’s all good and well just stating something, but you need to be able to give the recruiters solid facts with numerical values to back up what you’re stating. In other words, prove it. You should be answering the “how much?” or “how many?” questions. For instance:

• How many calls are you taking daily?
• How many incoming patients are you helping at the front desk?
• What is your success in retrieving collections of accounts not paid?
• Handled 120 patients' call-ins a day and serviced an average of 25 walk-in emergencies during weekdays.
• Proofread and typed up to 15 medical insurance contracts daily, averaging a typing speed of 105 words per minute.
• Process up to 150 new patient files per week with a zero error ration held for the last 12 months.

This section is essential, even if you don’t have a degree. Many Medical Receptionists either have an associate degree or they merely joined a certification program. 

Recruiters typically look for the university/ school name, the type of degree/ certificate achieved, and graduation date. The other details aren’t really all that important. 

If you haven’t got all that much work experience or freshly graduated, consider adding your GPA IF you did exceptionally well.  

If you have several things to add to your education section, you must first put the most recent/ relevant one. Normally these are the same thing, but there are exceptions. Please don’t go too fancy here; keep it concise and easy to read.  

Completed Secondary and Tertiary Education must be listed as follows: 

Firstly, start with the beginning and end dates of your degree/ certificate/ diploma, etc. If you only did a course, then just the end date. Next, put the full name of the qualification down, then the name of the institution you studied at, followed by the city or abbreviated state name. If you have less than five years’ working experience, include your high school diploma in the same format as stated above. 

2019 – 2020  Medical Receptionist Certificate, Lincoln Technical College, IN

2016-2018 Diploma in Healthcare Administration, Purdue University Global, MI

2015 – High School Diploma, St Mary’s DSG, Orlando, FL

Resume Skills

This section is really what interests the recruiters. It shows how you will add value to the business and will differentiate you from the other applicants. This is where you will need to be clever with your word use to make recruiters want to meet you. 

This section is a small taste of what you’ll present in the interview. 

For this reason, you must use this section wisely by mastering the aspects and such as placement and content. This is why it is necessary to use it wisely and master the aspects, especially in placement and content. Because the “skills” section is related to your educational background and professional experience, make sure to put this section closely to the other two. 

Just make sure you aren’t redundant by repeating what was said in the “educational” and “professional experience” sections in your “skills” section. 

The medical reception field does need certain technical skills , but recruiters also look at your soft skills . These are personality traits and skills that demonstrate how to fit you are as a Medical Receptionist in adding value by achieving set targets, has sufficient knowledge, and ample experience with answering customer queries or directing them to the suitable person to contact. Integrate these with your summary/ profile, and into your accomplishment statements.

Don’t ramble . Give the recruiter concise information and make them want to meet you. 

Basically, design a significant level of resume SEO to beat the ATS systems, meaning your application will land in the hands of a human recruiter. Using the exact terms and keywords used in the job ad and incorporating them into your resume is a good way to do this (in all your sections, not just this one). 

The technical skills or ‘hard' skills relate to the skills gained in repetitive tasks during the course of your work. For example, accurate calculation methods, data entry, management of a software suite, etc.

Examples of Technical Skills for a Medical Receptionist :

• Front Office
• Microsoft Office

Non-technical skills or ‘soft' skills related to the human skills attained during your professional experience. They are developed from personal points of view. Keep in mind that even with similar professional experience, not everyone will develop the same non-technical skills, such as managing a team, empathy, conflict resolution, rapport with young children, etc.

Examples of Soft Skills for a Medical Receptionist:

• Multitasking
• Customer Service
• Organization
• Time Management

Qualifications & Certifications associated with Medical Receptionists

Optional Extras for Medical Receptionist Resumes

This job involves much dealing with people and patients. It will be to your advantage to use this section to provide recruiters with proof, using your hobbies and passions. Show them that you are a joy to be around and your people skills are top tier. 

This will also help set your resume apart from the rest of the applicants as it will make you sound like a genuine person and not a robot.  

Consider this a personal “Most Proud Of” section. Sharing a story about triumphing over hardship, I life-lesson you learned, or simply something that meant a lot to you will make your resume stand out.

Points you can highlight:

• Additional Languages
• Volunteering

Professional Information for Medical Receptionists 

Sectors:  Medical, Clinical, Healthcare, Wellness Career Type:  Administration, Customer Service, Client Relations, Front Office Person type:   Communicator, Engager, Supporter, Organizer Education levels:  High School Diploma to Post School Diplomas Salary indication:  $14.34 per hour ( Indeed) Labor market : 4% Growth between 2019 – 2029 ( Study.com) Organizations : Hospitals, Medical Facilities, Clinics, Wellness Centres, Physician Practices

Medical Receptionist Word Resume Download

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• Medical Receptionist Resume Example

Resume Examples

• Common Tasks & Responsibilities
• Top Hard & Soft Skills
• Action Verbs & Keywords
• Resume FAQs
• Similar Resumes

Common Responsibilities Listed on Medical Receptionist Resumes:

• Greeting patients and visitors in a friendly and professional manner
• Answering phone calls and scheduling appointments
• Verifying patient insurance and collecting co-payments
• Updating patient records and entering new patient information
• Handling incoming and outgoing mail
• Processing payments and maintaining financial records
• Assisting with medical billing and coding
• Maintaining a clean and organized reception area
• Assisting with other administrative tasks as needed
• Responding to patient inquiries in a timely manner
• Assisting with medical records management and filing

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Medical Receptionist Resume Example:

• Implemented a new patient scheduling system, resulting in a 25% reduction in wait times and a 15% increase in patient satisfaction scores.
• Developed and implemented a patient check-in process that reduced patient wait times by 20% and improved patient flow through the clinic.
• Managed patient billing and insurance claims, resulting in a 95% accuracy rate and a 10% reduction in denied claims.
• Developed and implemented a patient feedback survey, resulting in a 20% increase in patient satisfaction scores and improved patient retention.
• Managed patient records and ensured compliance with HIPAA regulations, resulting in a 100% compliance rate and zero data breaches.
• Collaborated with medical staff to ensure timely and accurate patient care, resulting in a 90% patient satisfaction rate for medical services.
• Managed the reception area and ensured a welcoming and professional environment, resulting in a 95% satisfaction rate among patients and visitors.
• Implemented a new patient information system, resulting in a 30% reduction in errors and a 20% increase in efficiency.
• Managed patient inquiries and complaints, resulting in a 90% resolution rate and improved patient satisfaction scores.
• Patient scheduling and appointment management
• Patient check-in and registration processes
• Billing and insurance claim management
• Patient feedback and satisfaction monitoring
• HIPAA compliance and patient record management
• Medical staff collaboration and communication
• Reception area management and customer service
• Patient information system implementation and management
• Patient inquiry and complaint resolution
• Time management and multitasking
• Attention to detail and accuracy
• Data entry and electronic health record (EHR) management
• Medical terminology knowledge
• Confidentiality and discretion
• Telephone etiquette and communication skills

Top Skills & Keywords for Medical Receptionist Resumes:

Hard skills.

• Electronic Medical Records (EMR) Software
• Medical Terminology
• Insurance Verification and Billing
• Appointment Scheduling and Management
• Telephone Etiquette and Customer Service
• Patient Check-In and Check-Out
• HIPAA Compliance
• Medical Coding
• Medical Transcription
• Basic Medical Procedures (e.g. taking vitals)
• Inventory Management
• Cash Handling and Reconciliation

Soft Skills

• Communication and Interpersonal Skills
• Attention to Detail and Accuracy
• Multitasking and Time Management
• Empathy and Compassion
• Problem Solving and Critical Thinking
• Adaptability and Flexibility
• Professionalism and Ethics
• Organization and Record Keeping
• Teamwork and Collaboration
• Customer Service and Patient Care
• Conflict Resolution and Diplomacy
• Stress Management and Resilience

Resume Action Verbs for Medical Receptionists:

• Coordinated

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Resume FAQs for Medical Receptionists:

How long should i make my medical receptionist resume, what is the best way to format a medical receptionist resume, which keywords are important to highlight in a medical receptionist resume, how should i write my resume if i have no experience as a medical receptionist, compare your medical receptionist resume to a job description:.

• Identify opportunities to further tailor your resume to the Medical Receptionist job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

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Related Resumes for Medical Receptionists:

Dental receptionist, hospital receptionist, hotel receptionist, legal receptionist, office receptionist, salon receptionist, spa receptionist, veterinary receptionist.

Medical Receptionist Resume Sample [Job Description + Skills]

A Medical Receptionist greets and registers patients, and verifies the correctness of patient demographic information. They need to be helpful and pleasant at all times.

Your resume for the medical receptionist position is a short description of your relevant skills and knowledge developed through your education and past experiences.

The following resume for the Medical Receptionist position will help you write or update your resume.

Related:   Medical Receptionist Cover Letter

Medical Receptionist Resume Sample

Elena Smith Ann Arbor, MI Contact # Email Address

MEDICAL RECEPTIONIST

I offer excellent patient service skills, clerical abilities, and front desk experience to ensure the efficiency of the facility.

PROFESSIONAL HIGHLIGHTS • Over 8 years of hands-on experience working as a receptionist in busy healthcare environments. • Highly skilled in helping patients and visitors in a quick, courteous, and helpful manner. • Special talent for answering the telephone, directing calls, taking messages, and providing information. • Demonstrated ability to determine the patient’s requirements and processes. • Proven record of preparing new patients’ medical charts with proper information and official procedures.

CORE COMPETENCIES & SKILLS

• Screening and greeting visitors
• Answering questions
• Work area maintenance
• Medical terminology
• Attention to detail
• Fluent in English and Spanish
• MS Word, Excel, Outlook, and PowerPoint

PROFESSIONAL EXPERIENCE

Medical Receptionist Integrated Health – Ann Arbor, MI 2018 – Present • Welcome patients, families, and visitors • Handle check-in tasks for patients • Verify and fill out essential information in the medical record • Enter patient demographics and insurance information into the system • Help patients with physical difficulties • Confirm appointments and get referral information • Verify insurance coverage • Notify the medical assistant when a patient is ready • Maintain appointment schedules Key Achievements • Medical Receptionist of the Year Award – 2022 • Pioneered the introduction of a new system of incoming call logs which increased reception’s efficiency by 30%

Medical Front Desk Receptionist Lincoln Health, Phoenix, AZ 2015 – 2018 • Answered and forwarded telephone calls • Greeted and guided visitors • Took messages and provided routine information • Processed charge tickets accurately as patients exit the clinic • Reviewed tickets for exactness • Determined suitable fees for services rendered and calculated totals • Collected the right amount from patients, and correctly recorded information

EDUCATION Associate’s Degree in Medical Office Administration Phoenix Community College, Phoenix, AZ – 2009

•  Medical Receptionist Resume No Experience
• Sample Medical Receptionist Interview

Job Description for Medical Receptionist Resume

• Greeted patients and visitors in a friendly way to enhance the overall image of the facility
• Correctly obtained patient information for registration and insurance filing
• Actively determined patient’s needs and processed them according to the type of case
• Assisted with check-in and out of patients
• Answered and forwarded phone calls and emails
• Scheduled appointments
• Answered basic questions of patients and families, increasing their satisfaction level by 30%
• Performed routine clerical, data entry, and data retrieval tasks, organizing the data by 50%
• Accurately entered patients’ data by using a 10-key punch
• Posted payments into the system
• Balanced batch and reconciled cash
• Prepared reports using MS Word and Excel
• Respected patients’ right to privacy and confidentiality

Sample Skills for Medical Receptionist Resume

Hard Skills

• Front desk management
• Patient inquiries respond
• Appointments scheduling
• Medical records maintenance
• Multi-line phone system
• Medical database.
• Registration
• Gathering information
• Patient transportation
• Patient check in and check-out patients
• Waiting areas management
• Advanced medical office procedures
• Supplies and inventory management
• Clean and safe work environment creation
• EMR, Microsoft Windows, Word, and Excel

Soft Skills

• Communication
• Patient service
• Conflict resolution
• Multitasking
• Problem-solving
• Strong work ethic
• Organization
• Bilingual: English/Spanish
• Medical Front Office Receptionist Interview Questions and Answers
• 4 Medical Receptionist Interview Questions and Answers
• Front Desk Medical Receptionist Cover Letter Sample
• Medical Front Office Receptionist Resume Sample

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Medical Receptionist Resume Examples

Writing a resume as a medical receptionist requires a blend of both medical and administrative skills. This specific role requires a professional who can handle both front office tasks and medical administrative duties. As a medical receptionist, you must have excellent customer service and communication skills, together with a good understanding of medical terminology and office protocol. This guide will give you a comprehensive overview of the key skills and responsibilities of a medical receptionist, as well as an understanding of the job qualifications and experience that employers are looking for—all of which you should include in your resume. By following the tips and examples in this guide, you’ll be on your way to writing a standout resume for the medical receptionist position.

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Medical Receptionist

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

A highly experienced Medical Receptionist with 8+ years of successful experience in administrative and customer service roles. Possess knowledge of medical terminology and medical office management processes. An excellent communicator, skilled in dealing with patients, management, and healthcare professionals. Committed to providing excellent customer service and meeting customer needs.

Core Skills :

• Medical office software (Epic, EHR, etc.)
• Medical insurance and billing
• Patient check- in/check- out
• Scheduling appointments
• Multitasking
• Document filing and maintenance
• Front- desk management
• Customer service
• Excellent communication skills
• Problem- solving

Professional Experience :

Medical Receptionist, ABC Medical Clinic, Apr. 2016 – Present

• Ensure efficient management of the office and front- desk operations.
• Manage patient check- in/check- out and help with insurance and billing.
• Schedule appointments and manage patient information.
• Handle incoming calls and inquiries efficiently.
• Respond to patient’s questions and concerns.
• Prepare and maintain patient records and charts.

Medical Receptionist, XYZ Healthcare Clinic, Aug. 2014 – Apr. 2016

• Provided front- desk and administrative support to medical professionals.
• Managed patient check- in/check- out process.
• Ensured accurate filing and maintenance of patient records.
• Collected patient payments and prepared appropriate paperwork.
• Scheduled appointments and handled incoming calls.
• Answered patient questions and assisted with patient needs.

Education :

Bachelor of Science in Health Administration, ABC University, 2010- 2014

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Medical Receptionist Resume with No Experience

Recent graduate with strong communication and organizational skills, eager to transition into a role as a Medical Receptionist in a fast- paced healthcare setting. Able to multi- task, prioritize and work quickly and efficiently in a hospital setting. Experienced in handling medical records, scheduling, and filing.

• Proficient in Microsoft Office, medical software, and electronic medical records systems.
• Strong customer service and effective communication skills.
• Excellent organizational and time management skills.
• Ability to be courteous to patients and handle difficult situations tactfully.
• Ability to multi- task and remain organized in a fast- paced environment.
• Detail- oriented and knowledgeable in medical terminology.

Responsibilities

• Greet patients and visitors in a professional manner and provide assistance.
• Schedule appointments, process forms, and answer phones.
• Collect and review patient information, verify insurance coverage, and enter data into the system.
• Maintain patient files, medical records, and other administrative documents.
• Process payments, print and distribute receipts, and provide patient billing information.
• Assist physicians with patient care and answer questions as directed.
• Provide general administrative support such as filing, faxing, and copying.

Experience 0 Years

Level Junior

Education Bachelor’s

Medical Receptionist Resume with 2 Years of Experience

I am a highly experienced Medical Receptionist with over two years of experience in the healthcare industry. I am an organized, detail- oriented and highly efficient professional with expertise in providing exceptional customer service to patients and visitors in a fast- paced medical office environment. I am well- versed in managing front desk operations and administrative duties, including scheduling appointments, verifying insurance information, navigating electronic medical records, and processing payments. I am a team player and have the ability to work effectively both independently and as part of a team.

• Excellent customer service
• Strong organizational and multi- tasking skills
• Proficient in medical terminology and healthcare operations
• Computer literacy including EMR/EHR systems
• Knowledge of medical insurance policies and procedures
• Strong written and verbal communication skills

Responsibilities :

• Greet patients and visitors upon arrival
• Schedule appointments and verify patient information
• Verify patient insurance and process payments
• Answer and route phone calls and respond to inquiries
• Assist with the filing of medical records and forms
• Maintain a clean and professional front desk area
• Provide assistance with other administrative tasks as needed

Experience 2+ Years

Medical Receptionist Resume with 5 Years of Experience

Highly motivated, dedicated and organized Medical Receptionist with 5+ years of experience in providing front desk support to busy medical offices. Skilled in providing attentive customer service, data entry and clerical tasks. Proactive in completing administrative tasks in a timely and efficient manner. Excellent interpersonal and communication skills, able to multitask and prioritize in a fast- paced medical environment.

• Receptionist duties
• Scheduling and confirming appointments
• Billing and insurance processing
• Medical recordkeeping
• Interpersonal skills
• Multi- tasking
• Greeting and directing patients, visitors and staff
• Answering and transferring incoming calls
• Maintaining patient and insurance records
• Entering patient information into the electronic medical record
• Verifying patient insurance coverage and filing claims
• Collecting co- pays and payments
• Handling billing inquiries
• Maintaining medical office filing systems
• Processing and preparing medical documents
• Performing administrative tasks as needed

Experience 5+ Years

Level Senior

Medical Receptionist Resume with 7 Years of Experience

Highly motivated and organized medical receptionist with over 7 years of experience in providing exceptional customer service and ensuring smooth administrative operations in healthcare environment. Experienced in scheduling appointments, managing patient records, and collecting payments. Skilled in handling medical billing and coding procedures as well as preparing and submitting insurance forms. Adept in utilizing medical software programs such as Electronic Health Records (EHR), Practice Management (PM) and Medical billing software for efficient and effective workflow.

• Superior customer service
• Insurance claim processing
• Medical record management
• Appointment scheduling
• Billing and coding
• EHR software
• PM software
• Medical billing software
• Greeted patients and visitors in a friendly and professional manner.
• Answered phone calls and scheduled appointments for patients.
• Processed payments and maintained billing and collection records.
• Entered patient information accurately into the EHR system.
• Managed medical records in accordance with HIPAA guidelines.
• Handled insurance claims and ensured timely submission and payment.
• Ensured the work area was clean and well- organized.
• Followed up with patients regarding insurance information and payment status.
• Assisted with the implementation of new PM software.
• Prepared and submitted insurance forms and other documents.

Experience 7+ Years

Medical Receptionist Resume with 10 Years of Experience

Highly experienced Medical Receptionist with more than 10 years of experience in the healthcare industry. Possess excellent customer service and problem- solving skills and experience in administrative duties such as scheduling appointments, filing paperwork, and collecting payments. Proven ability to work effectively in a busy patient care environment.

• Advanced knowledge of medical terminology and office processes
• Proficient in medical software systems and medical insurance
• Excellent customer service and communication skills
• Highly organized with strong attention to detail
• Skilled in scheduling appointments and managing patient records
• Experienced in collecting payments and handling billing inquiries
• Greeted patients and handled incoming calls
• Scheduled appointments, managed calendars, and coordinated patient follow- up
• Verified patient records and collected personal information
• Answered patient questions and addressed concerns
• Processed payments, created payment plans, and managed billing
• Provided support to physicians, nurses, and other healthcare staff
• Maintained patient confidentiality and adhered to HIPAA regulations
• Entered data into the computer system and maintained patient records
• Assisted with filing and other administrative tasks

Experience 10+ Years

Level Senior Manager

Education Master’s

Medical Receptionist Resume with 15 Years of Experience

Highly experienced Medical Receptionist with 15+ years of experience in providing first- class customer service. Proficient in diverse medical office duties including scheduling appointments, checking- in/out patients, verifying insurance coverage, and managing patient records. Possesses excellent communication and organizational skills, as well as extensive knowledge of medical terminology, office systems, and front desk procedures.

• Patient Registration
• Appointment Scheduling
• Insurance Verification
• Medical Records Management
• Patient Billing
• Electronic Health Records
• Customer Service
• Multi- line Phone System
• Greeted and checked- in patients, verified insurance, and collected co- payments.
• Maintained patient records, prepared and distributed patient charts, and updated existing records.
• Scheduled appointments, answered phones, and responded to patient inquiries.
• Performed accurate and timely data entry of medical information into practice management system.
• Managed patient billing, collected payments, and issued receipts.
• Communicated with patients regarding payment options and made financial arrangements.
• Resolved patient concerns in a timely and professional manner.
• Processed and updated patient information in electronic health records.
• Assisted with other administrative tasks including filing and copying documents.

Experience 15+ Years

Level Director

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What should be included in a Medical Receptionist resume?

When applying for a job as a Medical Receptionist, it is important to include an effective resume that highlights your relevant qualifications and experience. A well-crafted resume can help you stand out from the competition and increase your chances of being hired.

When creating your resume, there are several key things to include:

• Professional Summary: A short description of your relevant experience and qualifications.
• Education: Include your formal education and any relevant courses or trainings you have completed.
• Skills: Include any transferable skills, such as customer service, computer skills, communication skills, problem solving, etc.
• Work Experience: List any relevant work experience, such as previous roles in the medical field or in a customer service setting.
• Certifications and Licenses: If you have any certificates or licenses related to medical receptionist work, list them here.
• Additional Qualifications: If you have any additional qualifications, such as a second language or a typing certificate, list them here.

Following these guidelines will ensure that your medical receptionist resume is effective and impressive to potential employers.

What is a good summary for a Medical Receptionist resume?

A Medical Receptionist resume should be concise and straightforward, emphasizing your strong interpersonal and customer service skills. It should demonstrate your knowledge of medical terminology, as well as your ability to effectively coordinate patient appointments and deal with sensitive patient information. Additionally, it should showcase any other relevant experience in healthcare or customer service roles. Include your specific accomplishments, such as successfully managing a busy switchboard or introducing a new patient scheduling system. By emphasizing your professional strengths and relevant experience, you can create a persuasive resume that gets you the job.

What is a good objective for a Medical Receptionist resume?

A medical receptionist is the first point of contact for patients in a medical office. They greet patients, answer phone calls, schedule appointments, collect payments, manage insurance forms and set up medical records. As such, a good objective for a medical receptionist resume should emphasize the candidate’s communication, organizational and customer service skills.

Here are some ideas for a medical receptionist resume objective:

• To utilize my 6+ years of experience as a medical receptionist to provide excellent customer service and care to patients.
• Seeking a medical receptionist position with ABC Hospital to apply my exceptional organizational and communication skills to ensure efficient patient care.
• A committed medical receptionist looking to provide polite and friendly customer service to incoming patients of XYZ Clinic.
• To obtain a medical receptionist position at a respected healthcare facility, leveraging my knowledge of medical terminology and office procedures.
• Reliable and detail-oriented individual looking for a medical receptionist role at ABC Center, utilizing my strong interpersonal and problem-solving skills.

How do you list Medical Receptionist skills on a resume?

When creating a resume for a medical receptionist role, you want to make sure that you include the right skills and qualifications to get noticed by the employer. In this blog, we’ll discuss how to effectively list medical receptionist skills on a resume.

• Strong Interpersonal Skills: Medical receptionists need to have strong interpersonal skills to interact with patients and other healthcare professionals. This includes being able to communicate effectively, listen intently, and having great customer service skills.
• Organizational Skills: Medical receptionists need to be organized and have the ability to multitask. This requires being able to prioritize tasks and manage information with accuracy and attention to detail.
• Computer Skills: Medical receptionists need to be comfortable using computers and various healthcare software to manage patient records. It’s important to list any computer skills or software you’ve used in the past.
• Attention to Detail: Medical receptionists need to be able to pay attention to detail when entering and updating patient information. This includes double-checking data and being aware of any discrepancies.
• Knowledge of Medical Terminology: Medical receptionists must be familiar with medical terminology and be able to accurately document patient information.
• Problem-Solving Skills: Medical receptionists need to be able to solve problems effectively as they arise. This includes being able to troubleshoot and come up with creative solutions.
• Multi-lingual: If you’re proficient in a second language, make sure to list it on your resume. Having this ability can be essential in certain medical receptionist roles.

By including the right skills and qualifications on your resume, you’ll be able to show employers that you’re the ideal candidate for the medical receptionist role.

What skills should I put on my resume for Medical Receptionist ?

For those looking to enter into a career as a medical receptionist, it is important to list the skills and experience that are necessary for success in the role. When creating your resume, here are the essential skills you should include:

• Knowledge of Medical Terminology: As a medical receptionist, you’ll need to be familiar with medical terminology. This knowledge will help you to understand the nuances of patient files and medical forms.
• Communication and Interpersonal Skills: Medical receptionists must be able to effectively communicate and interact with patients, as well as medical staff. This means having excellent verbal and written communication skills and being able to remain professional and friendly.
• Computer Skills: An excellent working knowledge of computers and software programs is necessary to be a successful receptionist. You should be knowledgeable in word processing, spreadsheet, appointment scheduling, and medical software.
• Attention to Detail: You will be handling a lot of sensitive information, so it is important to exercise attention to detail to avoid making mistakes.
• Multi-tasking: Medical receptionists are often juggling multiple tasks at once. You should be able to multitask effectively and remain organized when dealing with multiple assignments.
• Customer Service Skills: As a medical receptionist, you’ll be the first point of contact for patients. Therefore, it is important that you have excellent customer service skills. You should be able to handle inquiries in a professional and friendly manner.

By including these and related skills on your resume, you will be sure to demonstrate to employers that you possess the essential skills needed for a medical receptionist.

Key takeaways for an Medical Receptionist resume

For any medical receptionist looking to create a standout resume, there are a few key takeaways they should keep in mind.

• First, focus on what makes you an ideal candidate. Include all your related experience, such as years of experience, any medical or receptionist certifications you may have, as well as any relevant computer or clerical skills you may have acquired. Demonstrate your commitment to customer service, organization, and data accuracy.
• Second, highlight your ability to handle a busy and demanding environment with professionalism and grace. Showcase your ability to communicate effectively, with both patients and other medical personnel. Be sure to emphasize your knowledge and experience in medical terminology, insurance processing, and scheduling appointments.
• Third, emphasize your ability to maintain confidentiality in a medical setting. Medical records and patient information must remain secure, and you should be able to demonstrate that you can handle this responsibility.
• Finally, if you have any additional experience in areas such as customer relations, medical billing, or medical coding, then be sure to include that as well. Demonstrate your ability to be a team player, and the positive and helpful attitude you bring to the position.

By keeping these key takeaways in mind, you can create a stand-out resume that will help you land the medical receptionist job of your dreams!

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Front Desk Medical Receptionist Resume Examples and Templates for 2024

• Resume Examples
• Resume Text Examples

How To Write a Front Desk Medical Receptionist Resume

• Entry-level
• Senior-level

Front Desk Medical Receptionist Text-Only Resume Templates and Examples

Geraldine Hewitt (736) 593-1039 [email protected] 765 Main Avenue, San Francisco, CA 20194

Hardworking Front Desk Medical Receptionist with more than a year of experience providing quality customer service in a fast-paced ophthalmology clinic. Skilled communicator and ready collaborator. Strong knowledge of appointment booking systems and medical administration procedures.

• Appointment Management
• Billing & Invoicing
• Customer Service & Relations
• Efficiency Improvement
• Microsoft Office Suite

Associate of Science — Healthcare Administration, University of San Francisco, CA | 2019

Professional Experience

Front Desk Medical Receptionist, Glaucoma Associates of Northern California, San Francisco, CA | July 2019 to Present

• Courteously greet and direct patients to the correct location
• Help senior administrators generate accurate bills and invoices
• Forward incoming email and mail correspondence to the correct practitioner

Highlights:

• Achieved a consistent 5-star service rating
• Maintained 100% accuracy booking and rescheduling appointments in department’s online scheduling system

Call Center Representative, Alpine Home Air Products, San Francisco, CA | September 2018 to July 2019

• Processed up to 90 inbound calls per day and facilitated customer queries following proper phone etiquette
• Kept accurate records on clients’ project requirements to pass to specialists
• Followed a strict service script and protocol to ensure consistent, effective assistance
• Collaborated with team to determine most suitable products and services for each inquiry
• Achieved 98% positive feedback from clients

Jessica Taylor (123) 456-7890 | [email protected] | 789 Third Street, Miami, FL 12345

Dedicated Front Desk Medical Receptionist with 8+ years of experience in multi-physician practices and hospitals. Empathetic and courteous in all communications with patients. Expertly manage patient records, office supply inventory, and daily administrative functions in a fast-paced setting.

Front Desk Medical Receptionist, Miami Central Hospital, Miami, FL | September 2015 to Present

• Greet all patients and capture their personal, medical, and insurance information
• Leverage medical coding and communication skills to advocate on behalf of patients with medical insurers and HMOs
• Use EMR software to manage patient records and files
• Schedule appointments with secondary providers on behalf of patients
• Manage office supply inventory, placing new orders as needed
• Assist patients in scheduling non-emergency appointments and surgeries

Front Desk Medical Receptionist, Fort Lauderdale Family Medical Center, Fort Lauderdale, FL | June 2013 to September 2015

• Greeted and checked in all patients
• Scheduled, rescheduled, and verified patient appointments
• Maintained daily appointment schedule for 9 general physicians
• Ordered required diagnostic tests and communicated the results to patients

Graduate, Stonehill High School, Fort Lauderdale, FL | 2013

• Data Gathering & Entry
• HIPAA Rules & Regulations
• Medical Terminology, Coding & Billing
• Patient Communications

Certifications

First Aid and CPR, American Red Cross | 2016

Alice Granger (746) 729-1038 | [email protected] | 123 My Road, San Diego, CA 93847

Senior Front Desk Medical Receptionist with 10+ years of experience providing quality administrative support in major San Diego hospitals. Recognized for highly organized, punctual, and attentive service to patients. Confident leader skilled in personnel training and performance management.

Senior Medical Front Desk Receptionist, Rady Children’s Hospital of San Diego, San Diego, CA | September 2015 to Present

• Coordinate the appointment booking and professional meeting schedule
• Maintain patient records, performing regular reviews to ensure utmost accuracy
• Oversee, develop, and performance-manage a team of 5 administrative staff
• Train new hires on key administrative processes and patient service skills
• Introduced scheduling process improvements that raised efficiency by 84% in 5 years

Medical Receptionist, UC San Diego, San Diego, CA | July 2010 to September 2015

• Courteously answered and forwarded phone and email queries to the correct department
• Monitored and replenished inventory of office supplies
• Achieved and maintained a 99.5%+ patient satisfaction rating
• Coordinated the billing and invoicing process with 100% accuracy

Associate of Science – Healthcare Administration, Pima Medical Institute, Chula Vista, CA | 2010

• Customer Service
• Leadership & Mentoring
• Phone & Email Communications
• Scheduling & Appointment Management

As the first point of contact for patients and the face of a health care facility, a front desk medical receptionist plays a pivotal role in providing quality care and creating a positive first impression. Crafting a resume that effectively conveys your administrative and communication skills is key to securing this integral role.

See the essential steps of creating a compelling resume tailored specifically to the demands of a medical receptionist’s role. Demonstrating your organizational and communication skills and your commitment to patient satisfaction helps your resume stand out in the competitive realm of health care administration.

1. Write a dynamic profile summarizing your front desk medical receptionist qualifications

A front desk medical receptionist profile should highlight your key skills and experience. It must be brief and to the point, providing a summary of your professional background. It’s important to tailor the profile to the specific job requirements and emphasize how the your skills and experience align with the job description.

Here are some tips to keep in mind when writing a profile:

• Highlight key skills:  Emphasize your key skills and experience relevant to the job you are applying for. Some of the most important skills for a front desk medical receptionist include customer service, communication, multitasking, and attention to detail.
• Keep it brief:  The profile should be no more than two to three sentences long.
• Tailor it to the job description:  Customize your profile to match the specific requirements of the job you are applying for.

Senior-Level Profile Example

Entry-level profile example, 2. add an accomplishment-driven professional experience section.

Each of your duties has some positive influence, helping your company succeed in the short and long term. Speak to that broader impact in your job descriptions, and you’ll strengthen your resume greatly. Even if you can’t recall examples or data to quantify a work area, you don’t have to word it as a basic duty. You can always state the general, intended result or value of the duty in question.

For example, instead of simply saying you “fielded inquiries from patients and coordinated scheduling,” mention that you “fielded inquiries from patients, managed appointment scheduling and physician calendars, and communicated with empathy and compassion to drive patient satisfaction.”

Senior Medical Front Desk Receptionist,   Rady Children’s Hospital of San Diego , San Diego, CA | September 2015 to Present

Front Desk Medical Receptionist,  Glaucoma Associates of Northern California,  San Francisco, CA | July 2019 to Present

3. Outline your front desk medical receptionist experience in a compelling list

To become a front desk medical receptionist, you will need a minimum of a high school diploma or General Education Diploma (GED). However, many vocational and technical schools, as well as community colleges, offer diploma and certificate programs in medical reception and/or medical office technology.

In addition to education, several certifications can help you stand out in the job market and demonstrate your expertise. The Certified Medical Administrative Assistant (CMAA) certification by the National Healthcareer Association (NHA) demonstrates your knowledge of medical office procedures, medical terminology, and patient communication. The Certified Medical Receptionist (CMR) certification (by the American Medical Certification Association) shows your knowledge of medical office procedures, patient communication, and medical terminology.

• [Degree Name]
• [School Name], [City, State Abbreviation] | [Graduation Year]
• Associate of Science – Healthcare Administration
• Pima Medical Institute, Chula Vista, CA | 2010
• [Certification Name], [Awarding Organization], [Completion Year]
• Certified Medical Administrative Assistant (CMAA), National Healthcareer Association | 2015

4. Make a list of your front desk medical receptionist-related skills and proficiencies

Medical receptionist jobs tend to attract high volumes of applications, and it’s often impossible for hiring managers to review each resume in detail. Therefore, many turn to  applicant tracking systems  (ATS) to scan for the most important key skills and action verbs and flag the most promising job seekers. Weaving as many of the following keywords and phrases into your resume as you can improves your chances of getting your prospective employer’s attention and securing an interview.

How To Pick the Best Front Desk Medical Receptionist Resume Template

When selecting a resume template for a front desk medical receptionist, choose one that is professional, easy to read, and visually appealing. Also, ensure the template highlights your skills and experience in a clear and concise manner. Here are some tips to keep in mind when selecting a resume template:

• Pick a visually appealing template : Select one with an attractive design that will make your resume stand out. However, ensure the design does not detract from the content of your resume.
• Ensure the template emphasizes your skills : Look for a template that allows you to highlight your skills and achievements in bullet points. Use action verbs and quantify your achievements to make your resume more impactful.
• Select a template that is easy to read : Seek a clean and simple design that is easy to read. Avoid templates with too many graphics or fonts that are difficult to read.

Frequently Asked Questions: Front Desk Medical Receptionist Resume Examples and Advice

What are common action verbs for front desk medical receptionist resumes -.

Using action verbs in a front desk medical receptionist resume can help to make the document more impactful and engaging. These powerful words describe your accomplishments and responsibilities in a dynamic way. They can make your resume stand out from other candidates and demonstrate your value to potential employers. Here are some examples of action verbs to use in your front desk medical receptionist resume:

How do you align your resume with a front desk medical receptionist job description? -

According to the Bureau for Labor Statistics , job opportunities for medical administrative assistants are expected to increase by 14% over the next decade. This figure reflects the growing demands on health care services due to an increasing senior population. The growth is substantially faster than the average across all occupations — good news for front desk medical receptionists.

Hiring managers advertise positions with their ideal candidate already in mind, and they usually include detailed job descriptions to attract the most relevant candidates. Including as many of the key competencies mentioned in the job posting as possible when writing your resume makes it easy for employers to see how you can deliver on their must-haves. It can also make your resume shine among large volumes of generic applications.

What is the best front desk medical receptionist resume format? -

The combination format is the best choice for front desk medical receptionist resumes because it allows the candidate to focus on both their skills and work experience. It combines the functional and chronological formats, allowing the candidate to showcase their skills and achievements in a separate section while still providing a detailed work history.

This format is ideal for front desk medical receptionists who have a combination of relevant skills and work experience. It allows them to show their value to potential employers by demonstrating their skills and achievements in a clear and concise manner.

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Once your resume is complete, send it off to your prospective employer by adding a cover letter. This is a great opportunity to speak directly to the hiring manager and make a case for why you’re the best candidate for the job.

Remember, a cover letter should be fairly succinct. Don’t exceed more than 400 words — 250 to 300 is ideal. For more information and ideas, view our administrative assistant cover letter examples .

Jacob Meade

Certified Professional Resume Writer (CPRW, ACRW)

Jacob Meade is a resume writer and editor with nearly a decade of experience. His writing method centers on understanding and then expressing each person’s unique work history and strengths toward their career goal. Jacob has enjoyed working with jobseekers of all ages and career levels, finding that a clear and focused resume can help people from any walk of life. He is an Academy Certified Resume Writer (ACRW) with the Resume Writing Academy, and a Certified Professional Resume Writer (CPRW) with the Professional Association of Resume Writers & Career Coaches.

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Medical Receptionist Westlake

Position # : 240009T4 Position : Medical Receptionist Westlake UH Facility : Medical Practices / Mgmt Services Org Shift : Variable Status : Full-time Work Days of Week : M-F, Rotating Weekends

City : Westlake

Click Here if you ARE a Current Employee Click Here if you are NOT a Current Employee

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To Heal. To Teach. To Discover.

These words are more than just our mission, they embody the opportunities available to the world-class doctors, nurses, health care professionals and support staff who choose to join University Hospitals and Be the Difference.

From entry to executive level, every position and every professional at University Hospitals has a direct impact on our ability to offer excellent care to our patients, their families and our community.

Join Us and Be the difference in Advancing the Science of Health and the Art of Compassion.

Equal Opportunity Employer – minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.

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JOB DESCRIPTION & QUALIFICATIONS

Description

A Brief Overview

Performs receptionist, scheduling, registration and medical record duties to support practice operations.

What You Will Do

• Schedules and cancels patient appointments. Greets patients, families and visitors. Registers patients, verifies data and assists with completing forms. Obtains and updates demographic, billing and third party coverage information. Explains policies and procedures to patients, families, and visitors as needed.
• Obtains and prepares medical records for patient appointments and inserts appropriate forms. Reviews medical records for completeness. Initiates procedures to locate missing information prior to the patient visit. Files records, correspondence and reports into the medical record after completion of patient visit and maintains file system in order. Copies medical records as needed.
• Answers and screens incoming telephone calls, takes accurate and thorough messages. Promptly triages emergency telephone calls.
• Schedules procedures. Instructs patients and families regarding preparation for procedure and post procedure needs.
• Listens courteously and responds to patient questions, concerns, and/or refers to the appropriate individual.
• Presents statements to patients following their visits. Collects office visit fees from patients. Discusses status of accounts and outstanding balances with patients. May assist with billing.
• Arranges referrals and completes required referral paperwork.
• Regularly inventories and orders office supplies.
• Keeps work and waiting areas neat and organized. Sorts, stamps and distributes incoming mail and prepares outgoing mail.
• Calls patients to remind them of appointments, calls about test results as directed by the physician, may also schedule testing. Follows-up on missed appointments.

Additional Responsibilities

• Assist with billing and/or patient flow as needed.
• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
• High School Equivalent / GED or combination of equivalent education and experience. (Required)

Work Experience

• 1+ years related experience (Required)

Knowledge, Skills, & Abilities

• Excellent interpersonal and communication skills. (Required proficiency)
• Able to relate effectively with a wide variety of people. (Required proficiency)
• Computer literate with 40 wpm typing ability. (Required proficiency)
• Medical terminology, an understanding of third party reimbursements, CPT and ICD-9 coding. (Preferred proficiency)

Physical Demands

• Standing Occasionally
• Walking Occasionally
• Sitting Constantly
• Lifting Rarely 20 lbs
• Carrying Rarely 20 lbs
• Pushing Rarely 20 lbs
• Pulling Rarely 20 lbs
• Climbing Rarely 20 lbs
• Balancing Rarely
• Stooping Occasionally
• Kneeling Rarely
• Crouching Occasionally
• Crawling Rarely
• Reaching Occasionally
• Handling Occasionally
• Grasping Occasionally
• Feeling Rarely
• Talking Constantly
• Hearing Constantly
• Repetitive Motions Frequently
• Eye/Hand/Foot Coordination Frequently

Travel Requirements

University Hospitals is a national leader in healthcare that takes pride in calling North-East, Ohio home. With more than 150 locations throughout Cleveland and the surrounding metropolitan areas, UH provides unique opportunities to deliver world-class care in the communities where our employees live, work, and play.

Working at University Hospitals

Careers at University Hospitals offers opportunities to provide care locally in the Cleveland area with the power to impact healthcare nationwide. As a leader in our industry, our staff share a commitment to Be the Difference in the lives of our patients and our communities, from Northeast Ohio and beyond. Take a look at this video to discover how we’re building an organization for the future, today. Note: video content was obtained prior to the COVID-19 pandemic.

ANEESAH DAVIS: You have a choice to be here or not be here. The choice for me to just actually just stay here is just, I love it. I love it here to be honest and the opportunities that it allowed me to have and grow. That's basically why I choose to stay here. SONORA HOWSON: My favorite part is probably the people I work with. I mean I'm interested in the procedures and I feel like we do a lot of good. But like the thing that has me excited to come back every day is just that I work with such an incredible team. Really talented people and it feels like a family. I know that's like kind of trite to say but it does feel like that. ALVIN MANIGAULT: One of the things I was really impressed with my time being at UH, just from a managerial and leadership perspective, I think they do a phenomenal job. My leadership specifically in terms of just being involved and engaged and also listening as well to matters, issues or concerns and then working to establish some type of implementing change. I think subsequently for me as an employee, it really makes me feel as if I'm heard, my voice is heard and that also my perspective can have an impact on the overall overarching picture as well.

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It is the policy of University Hospitals to provide equal opportunity to all of our employees and applicants for employment. Decisions concerning employment, transfers and promotions or other conditions of employment are all made upon the basis of the best qualified candidate without regard to race, color, national origin, age, religion, veteran status, disability, gender, sexual orientation, gender identity, or marital status in accordance with Federal and Ohio law. A qualified individual with a disability will be considered for employment on the same basis as non- disabled applicants if he/she can perform the essential functions of the job sought, with or without a reasonable accommodation, and without imposing a direct threat to the health or safety of others or him/herself. EEO is the Law

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