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5 IT Support Resume Examples to Land Interviews in 2024

Stephen Greet

IT Support Resume

  • IT Support Resumes by Experience
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  • Write Your IT Support Resume

As an IT support professional, you’re adept at juggling troubleshooting tasks, user training, software installations, and system migrations. When technical issues emerge, you’re the one to solve them, keeping things running smoothly. 

Between preventing and troubleshooting tech issues, documenting resolutions, and collaborating with teammates, you’ve got your hands full. Still, don’t let the lack of time hold you back from crafting a resume that helps you get your next job.

We’re here to make it easier for you. Check out our IT support resume examples and tips to advance your career!

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IT support resume example with 9 years experience

Why this resume works

  • Also, tailor your responsibilities and performance to fit the expectations of your potential employer.

Entry-Level IT Support Resume

Entry level IT support resume example with internship experience

  • While you want this statement to emphasize how your educational background equipped you for the role, don’t let past internships and college projects remain unnoticed. Conclude your career objective with your intention for the role and the hiring company.

IT Support Engineer Resume

IT support engineer resume example with system administration experience

  • However, be brief with your skill list, making sure to keep them specific to the open IT role. Yet, don’t feel compelled to lie about your competencies; otherwise, you set up yourself and the prospective employer for disappointment should you get hired.

IT Support Specialist Resume

IT support specialist resume example with IT administration experience

  • Like Abigail did by underscoring her role in reducing manual server configuration by 54%, you can also highlight your input in streamlining technical processes to save time and resources.

Technical Support Resume

Technical support resume example with 11 years of experience

  • Follow this example to sell yourself as a solution-driven technician with a proven record of exceeding customer expectations through delivery of timely and effective support.

Related resume examples

  • Network Engineer
  • Cyber Security
  • Quality Assurance

Fine-Tune Your IT Support Resume to Match Your Dream Job

Job seeker stands with hands in air, questioning how to fill out job materials

Through your experience in IT support, you’ve gathered a well-rounded set of skills that make you the ideal candidate for the job. By applying your skills in ZenDesk and TeamViewer, you offer invaluable support to end-users, while expertly managing your time and workload with Jira and ServiceNow. 

In your role, your deep understanding of IT systems and software is crucial, so put it front and center. Let soft skills , like customer service, problem-solving, and leadership shine through when writing a cover letter instead.

Keep things highly technical here to make sure that you’re hitting all the right keywords. Dive into your knowledge of operating systems, networking, cloud infrastructure, and hardware. If you specialize in certain aspects of IT support, such as network analysis or virtualization, mention the relevant tools.

Need some ideas?

15 top IT support skills

  • Google Cloud
  • Malwarebytes
  • Microsoft Azure

it support officer resume

Your IT support work experience bullet points

Whether you’re handling customer support calls or mapping out your team’s priorities, your role is all about tackling issues—both proactively and reactively. 

However, instead of just focusing on your daily responsibilities, the best way to catch a recruiter’s eye is to show off your career achievements. Make them stand out further by including quantifiable metrics. 

Much like you use metrics to analyze a network’s performance using SolarWinds, include concrete figures to allow hiring managers to get a clear picture of your professional value. 

For instance, draw attention to the high first-call resolution rates you achieved with AnyDesk or the decrease in office security incidents that you spearheaded by implementing McAfee security solutions.

  • Show off the decreases in IT security and malware-related incidents that you brought on.
  • Reaffirm your expertise with remote troubleshooting by highlighting the high first-call resolution rates you achieved with AnyDesk or TeamViewer.
  • Emphasize your proactive approach by mentioning the system uptime improvements your monitoring routines involving Nagios or PRTG led to.
  • Showcase your efficiency by mentioning the improved issue response times you were able to achieve.

See what we mean?

  • Implemented Jira ticketing system for issue tracking and management, streamlining the workflow and reducing response time by 66%
  • Leveraged Remote Desktop Protocol to remotely troubleshoot and resolve software-related issues, leading to a 52% increase in first-call resolution rate
  • Implemented Symantec Endpoint Protection to enhance security measures and contributed to a 36% decrease in malware-related incidents
  • Monitored network performance using SolarWinds Network Performance Monitor, proactively addressing issues and minimizing downtime by 53%.

9 active verbs to start your IT support work experience bullet points

  • Implemented
  • Spearheaded

3 Tips for Writing an IT Support Resume When You’re Just Starting Out

  • Certifications such as CompTIA+ or ITIL Foundations, while not always required, can help show your commitment to IT support. If you have any of these, or perhaps platform-specific certs such as a Windows 10 certification from Microsoft, display them in your resume.
  • If you’ve worked on any relevant personal projects or participated in hackathons, consider including them in your work experience . For instance, mention the network virtualization project you undertook using GNS3, or how you managed the network for your college’s computer lab.
  • Demonstrate that you have relevant soft skills like adaptability, customer service, and problem-solving. Mention examples from your education, internships, or part-time jobs. For instance, show off your time management and customer service by mentioning the retail job you worked alongside attending college.

3 Tips for Writing an IT Support Resume Once You Have Some Experience

  • Instead of just listing “teamwork” or “leadership” in your resume, include specific examples that show off these qualities. For instance, talk about how you led a multidisciplinary team through a challenging roadblock, or how you mentored junior IT support specialists. 
  • If you specialize in a certain niche within IT support, such as security, network management, or specific tools or software, talk about this in greater detail. List any certifications and courses you’ve attended and highlight experiences that show your impact.
  • Management executives value metrics such as efficiency and budget management. Show your business-focused approach by mentioning how you spearheaded overhauls, audits, or support protocols that led to cost savings or efficiency gains.

Use your cover letter to elaborate on your resume. For instance, elaborate on the thought process and analysis that led to your decision to transition to a cloud-based infrastructure, mentioning the alternatives you decided against.

When you’re just starting out, a career objective can be a good way to tailor your resume to each role. Include a specific mention of the company and job title, as well as an example long-term career trajectory you’d like to follow within the company, such as advancing to a programming role. 

The best way to set your resume apart is to study each job description , and then fine-tune your application to hit the most relevant keywords. For instance, if an IT support specialist role stresses the importance of proficiency in ServiceNow and AnyDesk, add those skills in.

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It technical support officer resume example with content sample.

As an IT Technical Support Officer is accountable for the flawless running of computer systems and making sure that users get the utmost benefits from them. Individual tasks differ; it depends on the structure and size of the organization, but you will have to set up and configure computer hardware operating systems as well as apps. Maintain and monitor computer systems and networks and talk to clients or staff in a series of actions, over the phone or face to face, to assist set up systems and address problems. It is also your job to troubleshoot system as well as network issues, diagnosing and solving software or hardware faults and replaces components as needed. It is your job to provide support, which includes procedural documentation as well as relevant reports. You will also support the roll-out of new PPS and respond in agreed time limits to call-outs. Even if a formal degree may not always be needed in an IT support officer role, tertiary qualifications can take account of computer science, engineering, and computing. Also, there are many features and qualities, which candidates must be expected to show and display, such as technical and logical thought process, the capability to stick to firm deadlines, skills in problem solving, a keen eye for detail, and the ability to prioritize and delegate. Create your IT Technical Support Officer Resume by clicking on ''Use this Resume'' button.

Resume Example

How to Effectively Write an IT Technical Support Officer?

Motivated IT support technician seeks new position in dynamic, growth-oriented company focused on cultivating exceptional customer experience and a positive work environment. With experience handling networking concerns, implementing new software, installing new hardware, and addressing user concerns, I bring attention to detail and a dedication to technical improvement to each job.

Professional Experience

  • Working between the hours of 08:00 – 18:00 Monday to Friday with the potential to provide some out of hours support to the Central Service Desk
  • To provide Service Request and IMAC (Install, Move, Add and Change) services for requests logged in ServiceNow
  • To provide effective communication for all types of incident and request ensuring that the users are kept informed of progress at all times
  • To act as the on-site contact for all IT related incidents logged in ServiceNow, delivering high quality support across all key applications, networks and desktops/laptops
  • Participates in maintaining licensing information for all corporate desktop applications and operating systems using established process
  • To be proactive in the avoidance of repetitive incidents through publishing “how to’s” and “tips” to users on a regular basis and ensuring that the knowledge base in ServiceNow is kept up to date at all times
  • Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
  • Provided daily assistance for Head Office and Warehouse for PC builds and software support.
  • Provided support to the service desk team on network and infrastructure issues.
  • Provided technical support to internal employees for all BCD Travel provided software.
  • Assisted with the build, delivery and support of the desktop, mobile, infrastructure and application management that underpins the group technology estate.
  • Developed, test and maintain documented systems procedures/work instructions – train end users.
  • Identified and accessed management for all existing and new practitioners.

favourite quote

“The Only Way To Do Great Work Is To Love What You Do. If You Haven’t Found It Yet, Keep Looking. Don’t Settle.” ~Steve Jobs

Achievements

  • Supported clients with EDI issues and resolved claims.
  • Exceeded utilization standard (90%) with 100% utilization each month.
  • Successfully completed over 1000 maps per year and created templates for (POMIS).
  • Developed and maintained implementation documentation for Medicare Secondary claims.
  • Trained clients running Finical reports in (POMIS).
  • Resolved customer complaints and concerns with strong verbal and negotiation skills.
  • Displayed courtesy and strong interpersonal skills with all customer interactions.
  • Maintained composure and patience in face of difficult customer.

English (Native) Polish (Fluent) Nepali (Basic)

Associate of Information System Allegheny College Aug 2008 - Aug 2010

Bachelors degree in Information Technology ILLINOIS STATE UNIVERSITY Aug 2004 - Aug 2008

Certifications

CompTIA Cisco CompTIA Security+

EdX Oracle and Adobe

  • Backpacking
  • American Football
  • Collecting Stamps

Social Media

  • Linkedin /John.Doe
  • Github /John.Doe
  • Twitter /John.Doe

After 3 years, I see my self as a valuable employee contributing to the growth of the company. I wish to become a top person and take a bigger role in the company. I see my self managing a team and helping new recruits learn the work.

Click on “Use this Resume” to automatically fill the content in your IT Technical Support Officer Resume.

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  • • Resolved technical issues for over 100 employees, increasing overall productivity by 20%
  • • Implemented new IT systems, increasing system efficiency by 15%
  • • Led a team of 5 junior IT specialists, improving team efficiency by 10%
  • • Resolved technical issues for over 50 employees, ensuring minimal downtime
  • • Assisted in the implementation of new IT systems, reducing system errors by 25%
  • • Collaborated with the IT team to meet quarterly targets, achieving 100% of goals
  • • Supported senior IT specialists in resolving technical issues, contributing to a 10% increase in efficiency
  • • Assisted in managing IT systems for 20 employees, maintaining 100% system uptime
  • • Assisted in the preparation of quarterly IT reports, achieving 95% accuracy

7 IT Support Resume Examples & Guide for 2024

When crafting your IT support resume, it's crucial to highlight your technical proficiency. Showcase your experience with various operating systems, hardware, and software solutions. Additionally, demonstrate your problem-solving skills and your ability to communicate effectively. Let employers see your track record of providing excellent customer service and resolving technical issues efficiently.

All resume examples in this guide

it support officer resume

Computer Support Specialist

it support officer resume

Computer Technician

it support officer resume

Incident Manager

it support officer resume

IT Support Analyst

it support officer resume

IT Technician

it support officer resume

System Administrator

it support officer resume

Experienced Help Desk Specialist resume example

Resume Guide

IT support Resume Example

Resume Format

Resume Experience

Hard & Soft Skills

Certificates & Education

Resume Summary Tips

Additional Resume Sections

Key Takeaways

IT Support resume example

Many fell victim to the 2023 tech layoffs.

Yet, current trends show cutbacks are slowing down . This means new job opportunities will start popping up. And with them - a large competition pool.

But, is your IT Support Specialist resume adequate?

Keep reading and we’ll show you how to:

  • Build a solid resume even if you don’t have much industry experience
  • Talk about your skills and write a convincing resume summary
  • Analyze real IT Support Specialist resume examples to enhance your writing abilities

Not sure this is the right guide for you? Explore other roles we can help you with:

  • Help desk resume & guide
  • IT support analyst resume & guide
  • Technical support manager resume & guide
  • Desktop support resume & guide
  • Application support analyst resume & guide
  • IT support manager resume & guide
  • Software support engineer resume & guide
  • Application support manager resume & guide  

IT support  resume example

Experienced Help Desk Specialist resume example

Here’s what this applicant does well in their resume:

  • Emphasizing career progression and leadership skills:  Not only has the applicant displayed clear professional growth, but they've also improved team efficiency by 10% when leading a team of five. Such experience is crucial for mid-level and senior management roles.
  • Demonstrating efficiency improvement through quantifiable achievements: Which company doesn't want to have its overall productivity increased by 20%? The candidate’s proven expertise indicates they have what it takes to support their future employer.
  • Highlighting technical support and problem-solving skills: The applicant shows they live and breathe troubleshooting by focusing on a variety of relevant accomplishments across all previously held positions.

How to format an   IT support  resume

The hiring climate in the tech sector is tough, so building an outstanding resume is the best way to get noticed. To do that you have to describe your expertise in the most straightforward way possible.

Be selective about which experiences you share and how you frame them.

To guarantee a flawless presentation of your work history and your abilities, keep in mind the following resume writing best practices:

  • Choose the reverse-chronological resume format :  Similar to the example above, showing continuous professional development is crucial in the tech world. Especially if you're aiming for a senior position.
  • Include your GitHub in the resume header :  This is the first section recruiters see, so you must grab the chance to link to a portfolio with a wide selection of past tech solutions you’ve crafted.
  • Start your resume with a memorable resume summary:  Convince recruiters to spend more than 2 seconds reviewing your application by including some of your top professional success stories.
  • Use a simple, but effective font:  Improve your IT Support Specialist resume’s readability by using a font, such as Lato or Raleway.
  • Avoid going over two pages:  Regardless of how much experience you have to flaunt, ensure you’re only discussing bits of information the company will care about.
  • Save your resume as a PDF file :  If you're worried about passing Applicant Tracking Systems (ATS) tests, don't panic. ATS software easily scans through PDFs.

Is your resume good enough?

Drop your resume here or choose a file . PDF & DOCX only. Max 2MB file size.

Yet, a perfect resume outline isn’t complete without a clear division between the different sections. So, we’ve featured the ones that carry the most weight with hiring managers:

The top sections on an IT support resume:

  • Technical skills: Exhibit your proficiency in all the IT support tools and software the company uses, not only select cloud services and mobile applications.
  • Professional experience: Showcase the scope of your practical expertise and the type of issues you can tackle.
  • Certifications: Highlights relevant IT qualifications and credentials you've obtained.
  • Educational background: Describe your formal training in Information Technology.
  • Problem-solving examples: Illustrate the effectiveness of your tech solutions by providing related samples of your work.

What recruiters want to see on your resume:

  • In-depth technical skills: While a strong technical background is a must, it’s more important that you’re well-versed in the software your potential employer uses.
  • Relevant certifications: Recruiters want to make sure you’re trained in particular IT areas, as well as all the latest versions of the tools their companies subscribe to.
  • Problem-solving abilities: Demonstrate you’re good at thinking on your feet and able to do thorough research, when new issues come up.
  • Experience with diverse technologies: Prove you’re adaptable and not stuck in the past. Show you’re working to continuously expand your knowledge of various tools.
  • Strong communication skills: Effective communication is crucial for IT support roles to understand and resolve user issues and to liaise with team members.

How to write your IT support resume experience

By far the most significant segment on your resume, the experience section  is where you outline your professional successes, supported by examples.

A common trap many IT Support Specialists fall into is using too much technical jargon on their resume.

Although recruiters are generally aware of certain software and platforms, they’re not expected to know the finer details.

So, when including the names of tools and languages you’re proficient in, explain how you’ve used them.

Remember, the focus is on outcomes.

Companies want to make sure that your work is going to benefit them. So, be mindful of what your potential employer is trying to achieve shortly.

To write a compelling experience section, each of the entries you add must build upon the previous one.

As we mentioned at the beginning of this article, be selective about the experiences you share. Make sure you tailor them to the requirements in the job ad.

But, don’t worry if you can’t fit everything on your resume. You’re not supposed to. And you can always leave some for the cover letter later.

Also, avoid common resume buzzwords . These are just filler words that don't inform recruiters of what you can do.

Instead, frame each of the entries in the experience section by starting with an action verb . Then, explain what type of challenge you were trying to tackle and share your results.

Have a look at the example below:

  • • Reduced production errors by 15%.
  • • Found better software solutions for the production department.
  • • Increased production output.

In an attempt to be succinct, Takeshi has made a few mistakes.

The applicant’s first error is not providing a description or a website for his past employer.

There are many cases of companies sharing similar-sounding names. As such, it’s considered a best practice to at least provide a link to the employer’s website.

That way hiring managers will better understand the scope of your past employer’s business operations. And how your  work fits within them.

Next on the list of mistakes are the bullet point descriptions.

Fujino has tried to highlight some of his tech accomplishments while at High Tech Industries Ltd. But at the same time, he has missed the point of  how to do it properly.

  • • Reduced production errors by 15% by conducting on-site visits and instructing staff about best practices when using the company equipment.
  • • Cut tech costs by $70 million by renegotiating existing vendor contracts and finding better software solutions for the production department.
  • • Increased production output by 88% by optimizing production line processes and taking advantage of system downtime to organize other processes.

Now recruiters will be certain that Takeshi is the candidate they were searching for!

How to quantify the impact on your resume

We talk a lot about results, but that’s because they are the key to a successful resume. Being able to measure your achievements  means that you take into account the impact of your work.

And that you’re goal-oriented.

Some of the measurable achievements you can add include the:

  • Number of tickets you’ve handled daily  to demonstrate time and workload management.
  • Size and the scope of the networks and systems you’ve managed to illustrate the scale of your technical capabilities.
  • Number of side projects you’ve completed to showcase your versatile skill set and inquisitive nature.
  • Number of projects you’ve spearheaded or led to highlight your leadership and project management skills.
  • Number of staff or new colleagues you’ve mentored to emphasize your ability to mentor and work in a team.
  • Amount of project time you’ve saved the company to draw special attention to your ability to optimize systems and find better solutions.
  • Percentage of satisfied customers you’ve managed to help to prove you’re also proficient in customer service.
  • Amount of money you’ve saved the company by providing hardware and software recommendations to outline your industry and tech knowledge.
  • Number of certificates you’ve earned while working for your past employer to demonstrate your willingness to continue improving your abilities.
  • Number of conferences you’ve presented at to emphasize your good communication and explanation skills.
  • Amount of funds you’ve saved from your past employer to prove you’re good at budgeting and contributing to the business’ financial efficiency.
  • Percentage of downtime reduced to highlight your impact on improving system reliability.

How do I write an IT support resume with no experience

If you’re building an entry-level IT Support Specialist resume, you can still build a powerful one. Even if you lack the relevant experience .

All you have to do is focus on your transferable skills. And your ability to pick up new skills quickly.

Don’t forget to:

  • Be honest about what you do and don’t know. Companies will appreciate it. Hiring managers are searching for candidates who can admit they don’t know everything.
  • Declare you are willing to adapt to your future employer’s work style . Show that you’re not afraid to do some research when needed.
  • Mention any transferable technical and social talents you can offer, such as contract negotiations or vendor relations.
  • Include an extra section, if you’ve completed any relevant side projects or courses. We’ll cover that later on in the article.

Remember, companies and recruiters are rarely knowledgeable about the small details of your duties and responsibilities.

But as long as you show you’re motivated to do the work, you’re on the right path.

How to list your hard skills and soft skills on your resume

Recent developments in the tech industry have been heavily influenced by both the pandemic and the rise of AI.

By shifting to remote offices and working from home, IT support specialists had to double down on reliability and security.

On the other hand, many professionals found themselves redundant  once large language models, such as ChatGPT, emerged.

Hence, now competition isn’t limited to those who are out of work alone. Employed professionals are also on the lookout. Just in case they’ll have to search for a new workplace.

This means that you'll have to present a very versatile profile of hard and soft skills if you want your resume to be successful.

Hard skills  refer to all tools and platforms you use as an IT Support Specialist to do your daily tasks. When listing them on your resume, keep in mind to:

  • Reflect on the requirements of  the job ad.
  • Place the tools and languages you’re most comfortable being interviewed in first.
  • Use the same spelling as the one used in the job ad. This will ensure you will pass any Applicant Tracking System (ATS) tests.

But before you start building your skills section , take a look at the resume summary and the work history segments once again.

Odds are, you've already mentioned how you've applied some of your tech skills.

To make your IT support resume more well-rounded, highlight a few of your soft skills . Especially now that more often than not IT professionals are also doubling as emotional counselors .

  • Take into account what will be your main job responsibilities. As well as who it is more likely you’re going to help - other colleagues or customers.
  • List some of the soft skills you have to offer.
  • Then, employ the same method you used to quantify your other achievements to outline your top social talents.

With all this in mind, we’ve compiled two lists with the key tech and soft skills currently in demand.

Best hard skills for your IT support resume

  • Network troubleshooting
  • Hardware installation and repair
  • Operating systems (Windows, macOS, Linux)
  • Server management
  • Database administration
  • Virtualization technologies (VMware, Hyper-V)
  • Cloud services  (AWS, Azure, Google Cloud)
  • Cybersecurity practices
  • Remote desktop support
  • Scripting languages  (Python, PowerShell)
  • Software deployment
  • Data backup and recovery
  • Mobile device management
  • VoIP systems
  • Helpdesk ticketing systems
  • Network security protocols
  • Firewall administration
  • Performance monitoring tools
  • Patch management
  • Email systems (Exchange, Office 365)

Best soft skills for your IT support resume

  • Problem-solving
  • Communication
  • Customer service
  • Adaptability
  • Critical thinking
  • Time management
  • Stress management
  • Attention to detail
  • Active listening
  • Analytical thinking
  • Interpersonal skills
  • Conflict resolution
  • Multitasking
  • Organizational skills
  • Continuous learning

How to list your certifications and education on your resume

As you already may know, one of the best ways to prove that your technical skills are up to scratch is with certificates.

That's why sometimes certifications are slightly more important than having a traditional academic background in Computer Science.

They also make it possible for individuals who don’t have much practical experience to compete for the same IT support roles.

Nevertheless, what's the use of a certificate or diploma if you don't know how to describe it correctly on your resume?

If you have an extensive work history, don't include your high school diploma in the education section . Go back only as far as your Bachelor's degree. Then:

  • Cite the name of your degree.
  • State the name of your college or university.
  • Provide the date you obtained your degree. Or expected date of completion, if the course is still ongoing.
  • List degree-related projects.

If you're switching careers or have recently graduated, it's best to add a few more details:

  • List your GPA, if it’s above 3.5.
  • Chronicle relevant majors or minors you've completed.
  • Describe any IT-related hackathons or competitions you’ve done.

And remember, place the education section near the top of your resume.

We’ve prepared a handy sample to help you out:

  • • Winner of the 2020 University of the District of Columbia Hackathon.
  • • Designed and developed a closed file management system for the University of the District of Columbia Computer Science Class of 2020 to distribute, share, upload, and download peer reviewed class-related resources, which resulted in a 25% increase in material comprehension.

As for certificates, there are two things you need to consider before adding yours to your resume:

  • Confirm that your certificate is relevant to the position.
  • Check the date of validity.

Once everything is in order, simply refer to the following sample on how to present your credentials:

Best certifications for your IT support resume

  • A+ (Plus) Certification | CompTIA IT Certifications
  • Network+ (Plus) Certification | CompTIA IT Certifications
  • Exam AZ-900: Microsoft Azure Fundamentals - Certifications
  • CCNA - Training & Certifications - Cisco
  • ITIL 4 Foundation Certification | Axelos
  • Google IT Support Professional Certificate | Google
  • HDI Desktop Advanced Support Technician (HDI-DAST) | HDI
  • AppleCare Mac Technician (ACMT) | Apple
  • Microsoft 365 Certified: Endpoint Administrator Associate | Microsoft

How to write your IT support resume summary or objective

Do you know what it takes to charm a hiring manager?

A well-written resume profile .

Generally, recruiters spend  no more than 7 seconds on any given resume. So yours must have something to hook their attention right from the get-go.

There are two kinds of resume profiles.

The first one is the resume summary , which is usually reserved for individuals with a long work history.

Its purpose is to relate as many of your core abilities and achievements as possible so that hiring managers know that it’s worth their while to continue reading your resume.

Again, make sure to reference skills from the job ad and use the same spelling for skills and tools.

In the same vein, the resume objective  is a short outline of your professional career so far.

The only difference is that it's best used by people who lack practical industry experience. Or those who are planning to make a career switch.

The aim here is to highlight your best transferable skills and other related achievements. But to do it in a way that will show how they will benefit your potential employer.

Since IT support is interlinked with so many different industries, emphasize your in-depth knowledge of the business niche your potential employer is operating in.

This will show not only your familiarity with the industry tools but also which KPIs are important for your employer.

Also, do some research on the company you're applying to before you write your resume summary.

When it comes to being an IT Support Specialist, get to know your prospective employer’s corporate structure. Then, review any pertinent news about what the company plans to achieve soon .

Is the company scaling up? Is the company being challenged by a particular issue?

Prove you have the expertise and the experience to complete similar projects by showcasing them in your resume profile.

Let's take a look at a couple of samples:

In the first example, we have Takeshi's resume objective.

It's very straight to the point because it shows what Takeshi is searching for and what he has to offer in return.

The problem is the whole text is very focused on the applicant.

Plus, this paints Takeshi as a self-centered and unfriendly person because the objective isn’t written with the company in mind.

As a result, hiring managers will dismiss Takeshi’s expertise in favor of someone who has better communication skills and will fit into  the corporate culture.

But, Takeshi made sure to take our notes into account.

Once he applied a few edits, this is how his resume objective reads now:

This one will make hiring managers stop in their tracks and take a closer look at Takeshi's resume!

Next, review the following IT support resume summary:

This one shows a lot of confidence. But similar to the wrong resume objective above, it's too straightforward without providing too much context.

Whenever you mention you're good at doing research and troubleshooting, remember to provide some details about the situation. And explain why your actions were needed.

By doing so you’re demonstrating where your strengths lie.

For instance:

Additional sections for an IT support resume

If you feel your resume still lacks something, you can always include extra sections to reflect other projects you’ve done. Ones that  don’t fall into any of the other resume segments.

For example:

  • Awards, prizes, and achievements you’ve won
  • Memberships in professional associations and university clubs
  • Published presentations and white papers
  • Other programming languages you’re proficient in
  • Participating in or organizing competitions and hackathons.

What you share will depend on which ability you want to emphasize.

To illustrate, if you’ve somehow omitted to draw attention to your project management abilities, you can always talk about events and competitions you’ve organized.

How to put a personal IT projects section on a resume

Of course, there’s nothing like presenting a personal IT project. After all, there would be instances where you would have to write a few lines of code on your own.

That’s why if you don’t have the practical experience to brag about certain skills, the personal project section is the ideal solution.

Here is how to outline your work:

  • • Reduced error margin by 15% compared to other popular market tools.
  • • Won the 2021 University of the District of Columbia Business Application Competition

Key takeaways

To recap, to ensure your IT support resume gets noticed, you must:

  • Choose a reverse-chronological resume format to showcase your career progressions.
  • Don’t forget to link to your GitHub in the resume header.
  • Focus your resume objective on the company’s current mission and business goals.
  • Avoid using too much technical jargon in the experience section. But do mention how you’ve used your tools of the trade.
  • Be selective about the achievements you share, but always quantify them when you do.
  • Remember to include some of your top social abilities along with your tech talents.
  • Outline your academic background, as well as any relevant certificates you have.
  • Describe relevant personal IT projects you’ve worked on.

IT Support resume examples

Explore additional it support resume samples and guides and see what works for your level of experience or role.

Computer Support Specialist Resume Example

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"Without labor, nothing prospers." -Sophocles

[ Click here to directly go to the complete IT Support resume sample. ]

To prosper in the job-world, you need to be a step ahead of everyone else and stand out as the most suitable applicant for the targeted job profile.

There are several qualities that an IT support professional is expected to display in a resume to be recognized by the recruiters. And to achieve that you need to curate a resume that can effectively highlight your potential.

Here is a summary of our IT Support Resume 2023 Blog:

  • Stand out in a sea of resume by writing your name as the header while also making it easy for the recruiters to keep a track of your IT technician resume.
  • Provide the details of your contact and any other personal details as required.
  • Give an insight into your resume by composing a suitable resume summary or objective as per the years of work experience you have or don't.

Learn how to communicate your skills to the recruiters through a job-worthy IT support resume.

You will have answers to the following questions by reading this blog:

  • What to avoid and what to write in your IT support resume.
  • How to describe the professional work experience that you possess.
  • How to write a job-winning resume that can help you rank high on the ATS.
  • How to write an entry level IT support resume
  • Whether to compose an IT support resume summary or an IT support resume objective.
  • How to effectively optimize your professional information technology skills resume.

Go check out our Online Resume Builder that will help you in creating new reumes and using IT support resume template!

All you have to do is fill your details and it is ready to introduce you t the recruiters who can give you the required shortlist for the targeted job profile.

Here is a list of all the topics that you will be learning in this guide blog:

What Is an IT Support Resume?

An IT support resume is one of the most ideal and effective ways to introduce yourself to the recruiters and communicate your professional skills to them.

It is an official meeting between you and the recruiters hence you should put extra effort and create a tech resume that highlights the most significant details about you.

Most of the recruiters rely on ATS (Applicant Tracking System) to filter through resumes and pick the most deserving applicant.

So make sure that you curate an ATS-targeted resume by using suitable keywords highlighted by the recruiters in the job listing as it can help you get on the radar of the resume and get a step closer to your dream job.

Look out for our AI-powered resume review service to get an in-depth review of your tech resume within seconds!

IT Support Sample Resume

Here is our IT support resume template to know what IT support resume format should ideally look like:

  • Installed and updated hardware & software and recommended computer equipment to improve productivity by 10%
  • Ensured the hardware connectivity to the network along with diagnosing & fixing all hardware & software issues
  • Collaborated with 5+ vendors to troubleshoot issues related to desktop equipment, LAN/WAN connectivity, and software
  • Designed & performed tests on applications as per the required standards and performed disaster recovery activities
  • Performed an initial diagnosis of any issue, documented its findings and formulated & executed a strategy to fix it
  • Documented all upgrades & modifications to the systems and maintained the IT Inventory
  • Trained 50 + non-IT employees on analyzing & repairing minor hardware/software failures to increase efficiency by 15 %
  • Analyzed the customer's requirements and recommended the appropriate, long-lasting & low-budget products
  • Interacted with the clients & attended in-person meetings to analyze, troubleshoot & diagnose hardware/software problem
  • Installed and configured computer systems & applications for 30+ employees
  • Responded to customer inquiries and assisted them in troubleshooting & resolving challenges
  • Updated, maintained & monitored all aspects of computer networks and resolved technical network related issues
  • Organized and documented the instructional guides & warranties for computer hardware
  • CompTIA A+ Technician | CompTIA | Feb '18
  • GPA: 4.5/5.0
  • Member of All Asia Basketball Club (AABC) | Feb '15 - Present
  • Fundraising from anonymous sponsors to use the capital to provide clothes, blankets & toilet essentials for the local homeless | Feb '13 - Present

How To Write Your IT Support Resume

To write a computer IT resume that throws light on the most significant aspects of your details, you need to curate an effective resume.

Given below are the three stages of resume writing that can help you create a tech resume in a step by step manner with a professional approach:

  • Stage 1: Master IT Support Resume
  • Stage 2: First Draft of IT Support Resume
  • Stage 3: Final Draft of IT Support Resume

Master IT Support Resume

A master IT support resume refers to the folder of your details and pieces of information that can be used while framing your IT support analyst resume.

Gather all your information in a single place and cut down the hassle of collecting scattered pieces of information while writing your IT technical support resume.

Doing so can save you precious time while also make sure that you do not end up missing out on any important details in your IT technician resume.

Remember that your master folder can be used while framing your current resume and for any future resume updates. So make sure to list down even those information that may not be currently required as it can be used in the future.

First Draft of IT Support Resume

Once you prepare your master folder of information, start creating the first draft of your IT support resume.

In this stage, you have to compose the required sections in a computer IT resume from the ones given below:

  • Personal Information
  • Profile Title
  • Professional Experience
  • Certifications (if any)
  • Awards & Recognition (if any)
  • Additional Information (if any)

Final Draft of IT Support Resume

After completing the first and second stage, compose the following two sections in the final stage of resume writing:

Key Skills : Pick the most significant skills from the work experience section and align them in the "Key Skills" section. This section can help you highlight your professional expertise in your resume.

Summary/Objective : Write a resume summary if your work experience exceeds 3 years and write a resume objective if you have no or less than 3 years of work experience. Work on this section only after every other section of your resume is completed.

IT Support Resume Sections

Different sections in an IT support analyst resume can help you communicate different things about you to the recruiters and you must pick the most suitable sections.

Every resume needs to include these sections that have been listed below:

  • Summary/Objective

The following sections are optional and hence can be framed only or whenever required to enhance your IT support analyst resume:

  • Awards & Recognitions (if any)

Read Hiration's 2023 Guide to sections in a resume to get in-depth knowledge about resume sections.

Raise your chances of getting shortlisted by recruiters with the help of Hiration’s Online Resume Builder .

Its huge library is filled with pre-filled resume templates that you can personalize to suit your professional expertise.

IT Support Resume: Professional Experience

You may have extensive years of professional experience but unless you effectively highlight them in your IT technical support resume the recruiters will not be able to recognize your potential.

The professional experience section is a major feature in a computer IT resume and you need to make sure that it is framed in the best way possible.

The three important factors that can help you make an impact on the recruiters through your work experience statements are discussed below:

STAR Format

  • Frame Points
  • Bucketing & Bolding
  • S stands for situation
  • T stands for task
  • A stands for action
  • R stands for result

The STAR format can help you create action-oriented statements while describing your work experience.

Make sure to make the best use of this format to communicate your professional experience to the recruiters and be recognized as an applicant who is qualified for the IT support job profile.

Framing Points

Your action-oriented statements can be made more effective by framing them in one-liners.

The following IT support resume examples can help you understand why it is important to frame your points and how you can achieve it.

Performed initial diagnosis of issues, documented the findings and executed strategies to fix them

Documented the upgrades of the systems and maintained the IT Inventory

Trained 40+ non-IT employees on repairing minor hardware/software issues to increase 10% efficiency

Analyzed the customer's requirements to recommended suitable and long-lasting products

Interacted with the clients to troubleshoot and diagnose hardware/software problem

Framing Points: Analysis

In example 1 we can see that all the details are clustered together in a bulky and lengthy paragraph. While in example 2 the details are listed using bullet points to frame one-liners.

Now, from these two IT support resume examples, we can easily make out the effectiveness of framing points as compared to the paragraph.

The recruiters would find it easier to read through the framed points and may not be intrigued enough to go through a lengthy paragraph.

Hence it will be wise for you to frame your points in one-liners as it is clear and easy to read.

Grouping & Highlighting

We have discussed how framed points are clear to read and now let us compare two more IT support resume examples to understand the importance of applying bucketing and bolding in your one-liners.

Installed and updated the hardware & software of the company's computers to increase productivity by 10%

Ensured hardware connectivity to networks and fixed issues pertaining to hardware/software

Collaborated with 10+ vendors to troubleshoot issues related to LAN/WAN connectivity

Designed & tested applications as per the required standards and performed recovery activities

Hardware/Software Installation

IT Troubleshooting

To learn more about this section and how to perfect it, read Hiration's Blog on how to compose the work experience in your resume .

Here is an IT support resume sample showcasing what an ideal professional experience section looks like:

IT-Support-Resume-Professional-Experience

IT Support Resume: Key Skills

Just because you have the required skill set as an IT support does not mean that you should list them down randomly in an information technology skills resume.

You need to make sure that you do it the right way.

Also, keep in mind that the recruiters can recognize you as a suitable applicant just by looking at your key skills section.

Therefore carefully scan through your work experience section and pick those skills that have been justified in your one-liners. Then highlight them in a separate section under the heading "Key Skills" section.

Try to make use of IT support resume keywords that have been used by the recruiters in the job listing as it can also help you to rank high on the ATS.

Read Hiration's Guide on what skills to put on a resume and learn how to effectively curate an information technology skills resume.

Here is an IT support resume sample showcasing the perfect key skills section:

IT-Support-Resume-Key-Skills

IT Support Resume Summary

A well-framed IT support resume summary can help you communicate your achievements and contributions to the recruiters even before they scan through your entire resume.

Remember the following points while composing your IT support resume summary:

  • It should be framed at the end because that way it is easier to avoid unnecessary details and to decide what to highlight.
  • Try to include suitable keywords that have been used by the recruiter in the job listing.
  • Avoid writing more than 4 lines in your resume summary unless you have extensive years of experience wherein you can write 5 lines.
  • Compose a resume summary only if you have professionally worked for over 3 years.

Read Hiration's 2023 Resume Summary Guide and learn how to write an impressive summary for an IT support resumes.

Given below is an IT support resume sample showcasing the ideal resume summary:

IT-Support-Resume-Summary

Resume-writing can be an effortless affair with Hiration's Online Resume Builder .

IT Support Resume Objective

An IT support resume objective should be written if:

  • you have zero work experience.
  • you have less than 3 years of limited work experience.
  • you are writing an entry-level resume as a fresh graduate.

Focus on the fact that your IT technician resume objective can help you sell your skills as an IT support professional to the recruiters and raise your chances of being shortlisted.

Learn more about IT support resume objective by reading Hiration's Guide on Resume Objectives and learn the art of composing the perfect IT support resume objective.

IT Support Resume: Header

Just as the name suggests the header of your IT support resume should be at the topmost part of the resume.

Your name gives a unique identity to a tech resume and also makes it easier for the recruiters to keep track of your IT technical support resume.

Follow the given points to frame your tech resume header like a pro:

  • Write it in the largest font size in your resume.
  • Ideally, it should be written in the range of 16-20 font size .
  • Leave a single space between your first name and last name.

If you happen to have a middle name write only the initial followed by a period and place it between your first and last name.

Hiration’s Guide To Writing The Perfect Resume Header can help you learn the art of curating the perfect resume header.

To help you visually understand how an ideal resume header is framed we have provided an IT support resume sample showcasing the specific section:

IT-Support-Resume-Header

It is never too late to curate the perfect resume to help you raise your shortlist so go to our Online Resume Builder and create the perfect resume.

IT Support Resume: Personal Information

In case of any likely shortlist, the recruiters need your personal details to get in touch with you.

Details of the following are ideally required in a tech resume:

Contact Number

Email Address

Current Location

Additionally, you can also include the following details:

  • LinkedIn profile link
  • Link to an online portfolio

You need to provide your contact number and make sure that it is active at all times so that the recruiters can reach you anytime.

The recruiters may also want to interview you over the phone itself and may want to confirm with you before scheduling any appointments or face to face interviews.

You can give out your contact number in the below-given format:

+1 (172) 137 1252

Provide your official email address in your IT technical support resume as it can help the recruiters to easily reach out to you.

Give out only the email address that has your actual name and strictly avoid giving out an email address that has made up names.

Here is an example of an ideal email address to be provided in a tech resume:

james@xyz(dot)com or jamesstallman@xyz(dot)com

If you are looking for a job outside your country, mention your city and country of residence. But if you are applying for a job in your own country, simply mention the city and state of your residence.

Avoid giving out details like your house number, name of your locality, street number, etc. as they are unnecessary information on an IT technician resume.

Read Hiration's Guide to composing your contact information and learn more about this section.

To know what an ideal personal information section should ideally look like, take a look at the IT support resume sample below:

IT-Support-Resume-Personal-Information

IT Support Resume: Profile Title

Every job profile has its unique title and hence you need to mention your profile title in a tech resume to make the recruiters identify the level of your professional status.

Profile titles help you communicate the following points:

  • Your current professional designation.
  • Your functional industry.
  • Level of seniority in your line of work.

The profile title should be the largest text on your tech resume in the range of 14-16 font size.

Do not lie or exaggerate your profile title because it would pass off as intentionally cheating the recruiters and it may affect your job application.

IT-Support-Resume-Profile-Title

IT Support Resume: Education

Your educational qualification plays an important role in helping you stand out as a qualified applicant for the targeted job profile.

It can enhance your credibility as an eligible applicant who has the right set of skills and work experience along with the required educational qualification.

And even if you lack professional experience, your educational qualification can help you communicate yourself as a suitable applicant.

The education section of your resume for IT support should ideally consist of the following:

  • Name of the school/university.
  • Name of the courses you pursued.
  • Location of your school/university.
  • Enrollment and graduation dates.

Refer to Hiration's Guide on how to list education on your resume to read an exhaustive guide on how to correctly curate the education section.

Here is an IT support resume sample for education section of your tech resume:

IT-Support-Resume-Education

IT Support Resume Certifications

A certified professional has a higher chance of being shortlisted for a job as compared to an uncertified applicant.

It is so because being certified to practice one's line of work gives you added knowledge and skills to shoulder the responsibilities that would come with an IT support job profile.

The certification section of your IT technician resume communicates the following details about you:

  • Certification course name.
  • Name of the institute of affiliation.
  • Location of the institute of affiliation.
  • Enrollment and completion date of the course in the month & year format.

Read Hiration's Guide on listing certifications on a resume to get a better understanding of this section.

You can refer to our IT support resume sample demonstrating the ideal certifications section for your tech resume:

IT-Support-Resume-Certification

In the meanwhile, make your own future by giving yourself the best shot at getting shortlisted by composing your resume with our professionally designed Online Resume Builder .

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  • Recruiter Friendliness
  • Compliance with industry norms
  • Content Relevance
  • ATS Compliance
  • Design Compatibility
  • Conversion Scope
  • Performance Assessment
  • Global Compatibility
  • Resume Formatting (font, margins, the order of sections, etc.)

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  • Full rich-text editor
  • Option to save unlimited resumes
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  • 100+ resume templates
  • 1-click design change
  • A sharable link

Feel free to go to our Online Resume Builder and make use of the pre-filled templates and replace them with your details as per your requirement.

Key Takeaways

  • Always provide your active contact number and official email address for the recruiters to get in touch with you in case of any likely shortlist.
  • Use bullet points to frame one-liners and describe your work experience in the most effective manner.
  • Write action-oriented sentences by giving out achievement figures in your one-liner points.
  • Compose a suitable resume summary to give an insight into your resume and highlight your professional contributions and achievements.
  • Always provide only the exact profile title that helps you communicate your professional status to the recruiters.

Leverage all the IT support resume examples and IT support technician resume samples that we have provided in this blog.

Go to Hiration resume builder and create a professional resume for yourself. Additionally, reach out to us at [email protected] and you can get 24/7 professional assistance with all your job & career-related queries.

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IT Technical Support Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the it technical support job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

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  • Engineering process knowledge a plus
  • Document actions and resolutions within helpdesk ticket
  • Maintain effective communication with company leaders, resort leaders, resort cast members, technical support teams, vendors, manufacturers and service providers
  • Identifies, investigates and researches user questions and problems as well as recognizing, researching, isolating and resolving problems
  • Detail orientation, technical details, following established processes and assisting with the development of new or changes to support processes
  • Respond to incoming tickets using the helpdesk dashboard, email or phone. In many cases, phone support and verbal communication will be necessary
  • Provide ongoing support and communication to other staff members, promoting an empowered, multi-disciplinary team environment
  • Providing daily assistance for Head Office and Warehouse for PC builds and software support
  • Provide support to the service desk team on network and infrastructure issues
  • Provides technical support to internal employees for all BCD Travel provided software
  • Assist with the build, delivery and support of the desktop, mobile, infrastructure and application management that underpins the group technology estate
  • Develop, test and maintain documented systems procedures/work instructions – train end users
  • Identity and access management for all existing and new practitioners
  • Time Management
  • Working between the hours of 08:00 – 18:00 Monday to Friday with the potential to provide some out of hours support to the Central Service Desk
  • To provide Service Request and IMAC (Install, Move, Add and Change) services for requests logged in ServiceNow
  • To provide effective communication for all types of incident and request ensuring that the users are kept informed of progress at all times
  • To act as the on-site contact for all IT related incidents logged in ServiceNow, delivering high quality support across all key applications, networks and desktops/laptops
  • Participates in maintaining licensing information for all corporate desktop applications and operating systems using established process
  • To be proactive in the avoidance of repetitive incidents through publishing “how to’s” and “tips” to users on a regular basis and ensuring that the knowledge base in ServiceNow is kept up to date at all times
  • Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft
  • Ability to follow-through and react quickly to situations
  • Ability to diagnose networks, computers, copiers, and phone systems remotely in an efficient and professional manner
  • Comfortable working on your own or part of a team
  • Expert knowledge in the following areas is
  • Ability to disconnect all network devices and phone system, transport them and reinstall them at new locations during office relocations
  • Ability to troubleshoot network and voice cabling
  • Ability to climb ladders and maneuver in attics and/or crawl spaces when necessary
  • Ability to install preconfigured PBX phone systems
  • Experience in Structured Cable installation for both Voice and Data

15 IT Technical Support resume templates

IT Technical Support Resume Sample

Read our complete resume writing guides

How to tailor your resume, how to make a resume, how to mention achievements, work experience in resume, 50+ skills to put on a resume, how and why put hobbies, top 22 fonts for your resume, 50 best resume tips, 200+ action words to use, internship resume, killer resume summary, write a resume objective, what to put on a resume, how long should a resume be, the best resume format, how to list education, cv vs. resume: the difference, include contact information, resume format pdf vs word, how to write a student resume, it technical support analyst resume examples & samples.

  • Proactively address concerns and issues of technology used by office staff
  • Ability to provide support for business based tools such as instant messaging, cloud file sharing, internet, Windows, mobile devices, laptops/desktops, Apple products, in room Video Teleconferencing etc
  • Respond quickly to technology outages affecting employees to restore service as quickly as possible. Work in partnership with the Desktop Support area, understand the established technology guidelines and available support processes as appropriate
  • Provide feedback based on employee input and usage; propose solutions based on needs and emerging technology. Strong understanding & ability to offer solutions of the newest versions, platforms, operating systems and upgrades
  • Communicate and collaborate with other Discovery teams to resolve IT issues. Escalate issues, outages, and needs to appropriate team in a timely fashion
  • Updates workstations / laptops and operation systems as needed
  • Conduct training sessions to educate employees on new technology applications and systems within Discovery
  • Problem solve quickly and professionally under pressure situations dealing with all aspects of IT

IT Technical Support Lead Resume Examples & Samples

  • Client relationship - senior management coverage
  • Build and maintain the relationship with Senior business managers in Malaysia
  • Work with regional Infrastructure management in Singapore to set standards,
  • Bachelor's Degree (or equivalent)
  • Over 7-10 years of experience in global IT investment banking
  • Strong management experience in global matrix organization
  • Strong business knowledge of Capital Markets
  • Strong function knowledge and applications experience in equity trading and

IT Technical Support Analyst Lat Am Garmin Brazil Resume Examples & Samples

  • Provide end-user support for Garmin's computer systems located in LatAm offices
  • Perform all aspects of desktop support including installation and configuration of computers, hardware problem diagnosis and repair, application installation, and assist with network connectivity troubleshooting
  • Record all contacts, troubleshooting steps, and resolutions into the IT Service Desk Management tool
  • Install and maintain desktop technologies (Desktops, Laptops, Phones, Monitors, Printers, etc)
  • Assist in person, or remotely, in the resolution of support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction
  • Maintain printing systems and assist with network printer system maintenance
  • Research, resolve, and respond to questions received via telephone calls, e-mail, walk-ups, and callbacks in a timely manner, in accordance with current procedures
  • Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers
  • Monitor conference room performance and maintenance schedule

IT Technical Support Resume Examples & Samples

  • Assist and/or support all resort communication technologies which include but are not limited to two-way radios, mobile phones, cast phones, guest phones, pagers, PDAs, tablets, lobby display boards, convention display boards, WIFI, IPTV, etc. Assist and/or support all resort Point of Sale systems which include but are not limited to NCR terminals, receipt printers, shipping printers, cash drawers, bump screens, bump control, bump panels, scanners, KDAs, PDAs, etc
  • Assist and/or support all call groups and call routing processes. Maintain the resort's master directories for all phones, radios, mobile phones, resort extensions, call class capabilities and emergency resource locators. Coordinate and accurately record changes to names, titles, numbers, extensions, locations, device types, etc
  • Utilize call accounting application to generate call accounting reports and billing statements for special events and/or groups. Perform technology room inspections for designated VIP rooms. Verify proper functionality and appearance of guest room technologies which include phones, room TVs, mirror TVs, cable modems, set top boxes, TV remotes, remote sensors, jack pack connections, blu-ray players, stereo entertainment systems, photopass, WIFI connections, Ethernet connections and Lutron
  • Perform troubleshooting and triage methods to identify issues with all resort technologies. Repair and/or replace items within responsibility. Appropriately escalate issues to their respective support teams and/or vendors. Align all respective teams to drive efforts, gain results and resolve issues
  • Assist the IT manager with resort technical support requests, developing proper guidelines, inventory reporting, providing site and facility access to internal and external partners and all other duties assigned by the IT manager
  • Complete all required trainings, development connection and performance connection opportunities on or by their respective due dates. Attend mandatory and optional (when applicable) meetings, trainings, stand-ups, functions and gatherings
  • 1 to less than 3 years related experience
  • Must be able to work with little to no supervision and make sound decisions
  • Demonstrated ability to escalate high level decisions to appropriate leadership
  • Knowledge in multiple systems, applications and hardware
  • Knowledge of application, networking and hardware triage
  • Must be able to work in confined spaces, behind and/or under furniture or equipment. Must be able to work both indoors and outdoors
  • Must be able lift and carry up to 50 lbs
  • Must be able to appropriately use ladders up to 12 ft in height
  • Must be able to stand for long periods of time or walk to distant locations and traverse up and down stairways
  • Available to work various hours, extended hours, overnight, weekdays, weekends and holidays
  • Participate in overnight or extended work hours
  • 2 year college degree or equivalent

IT Technical Support Specialist Resume Examples & Samples

  • Technical support covering the installation, configuration, and administration for the various web server applications currently utilized by TradeThru including; Tomcat, WebLogic, IBM WebSphere, and JBoss (WildFly)
  • Support responsibilities cover SS&C development environments, SS&C hosted production environments, as well as client hosted production and QA environments
  • Be responsible for managing upgrade rollouts for the various webserver applications
  • Assist UNIX administration in the development and maintenance of kshell application scripts and tools
  • Technical support experience with at least two of the following web server applications; Tomcat, WebLogic, IBM WebSphere, JBoss (WildFly)
  • Experience with kshell scripting
  • Strong desire to learn concepts and develop skills across other software packages including IBM MQ messaging middleware and Oracle RDBMS
  • B.S in computer science or a related discipline
  • A minimum of 5 years of experience supporting mission critical applications
  • Ability to succeed within a fast paced environment
  • Self-starter that can work with a minimum of supervision
  • Strong written and verbal communication skills with the ability to clearly articulate opinions and ideas
  • Excellent analytical, reasoning and problem-solving abilities
  • Capacity to meet deadlines and to work under pressure in a team environment
  • Occasional travel, with some travel occurring outside the United States, generally not lasting more than 1 week at a time

It-wm IT, Technical Support Analyst Resume Examples & Samples

  • To provide technical support and service delivery to the WM Japan
  • To oversee the technical implementation of projects to ensure high quality of final deliverables including system documentation
  • To work with application developers to ensure that all software released is robust, secure and operates with integrity
  • To problem solve, trouble shoot and perform regular system monitoring and maintenance
  • To enhance and improve existing systems and processes to provide a better level of service to our business users
  • To support the Change The Bank teams in setting up UAT environments and implementing application releases
  • To establish strong working relationships with technical teams across the bank, especially UNIX, Wintel and Database Services
  • To assist with release management and application version control
  • To assist with system queries and issues relating to integrity of application data
  • To participate in overnight and weekend on-call support on a rostered basis
  • Should be conversant in Japanese
  • 4-6 years of technical experience managing and supporting business users
  • Hands on technical skills in UNIX (scripting, Perl), RDBMS (Oracle & SQL Server) and batch scheduling tools
  • Strong SQL skills in Oracle and/or MS SQL Server environments
  • Experience in the software development life cycle (SDLC)
  • Experience of supporting complex business applications, preferably in the financial/banking industry
  • Ability to promote and deliver process improvement
  • An understanding of the need for strong IT risk management controls
  • Possess strong verbal and written communication skills and a belief in the use of usable documentation
  • Strong customer focus with understanding of the importance of meeting SLA targets
  • Proven team player with strong relationship building skills across other technical teams
  • Reliable and extremely well organised to effectively manage a constantly varying workload
  • Takes ownership of issues on behalf of WMIT until the desired result is achieved
  • Possesses the determination, effort and enthusiasm to deliver results. Is energetic, originates action and keeps things moving
  • The ability to multi-task and prioritise issues from a number of different areas of the business
  • Provide excellent customer service and advanced technical support to field, home office and management staff
  • Troubleshoot and resolve hardware and software issues with router, modem, computer, phone, printer, fax, scanning, and audio / video systems
  • Troubleshoot and resolve connectivity issues with cable, DSL, fiber, and cellular data circuits
  • Assist field technicians with new branch installs, branch office moves, and MAC activities
  • Follow proper escalation procedures to ensure maintenance issues and MAC activities are completed in a timely manner
  • Provide a detailed record of troubleshooting and resolution of issues
  • Develop and maintain high-level technical knowledge of our hardware, systems and procedures
  • Create and revise technical documentation used by support specialists and field technicians
  • Handle multiple tasks and high call volumes
  • Two to five years of prior job-related experience
  • Excellent communication, customer service, technical, and troubleshooting skills
  • Experience with incident tracking software, and the Microsoft Office Suite
  • Basic understanding of networking concepts
  • Full Service desk support to include
  • On-site and remote for technical support for all users
  • Configure, troubleshoot and provide hardware and software support for firm laptop and desktop computers, printers, and peripherals
  • Ensure optimization and performance of the hardware and local infrastructure
  • Support ticket management using Helpdesk software
  • Maintain current inventory records as part of the asset management program
  • Participate in planned maintenance activities which occur outside office hours
  • Contribute to, produce and maintain processes, procedures, operational and architectural documentation, that meet Deloitte IT Standards
  • Assist in training staff in technical processes and procedures
  • Be available on-call for technical issues that occur outside of office hours
  • Professional Qualifications such as Microsoft Certified IT Professional, Microsoft Certified Technology Associate or CISCO Certification
  • A first degree in Computer Science with emphasis on Networking and Information Systems although not required would be considered an asset
  • A minimum of 1-3 years hands-on experience technology helpdesk and support in a similar sized corporate environment including hardware, infrastructure and software support
  • Key exposure to and knowledge of Microsoft and CISCO Networks
  • Exposure to all Microsoft Office productivity apps
  • 1-2 years Windows Server 2008R2, 2012, 2012 R2 experience required
  • Additionally, a working knowledge with the following would be considered an asset
  • Excellent Oral & written communication skills
  • Focus on Customer Services
  • Proficiency in English both spoken and written
  • Effective time management skills as well as the ability to multitask and prioritise work load
  • Accountability and honesty
  • Identifies researches and resolves technical concerns with employee desktop and laptop hardware
  • Responds to trouble cases, telephone calls, emails and other requests in a timely manner
  • Documents, tracks, monitors and assigns incidents for resolution
  • Documents, tracks and fulfill service requests
  • Must be able to come to work promptly and regularly
  • Must be able to handle other tasks as assigned
  • Assumes and performs other duties and responsibilities not specially outlined herein, but which are logically and properly inherent to the position
  • Work independently in the absence of supervision
  • Assumes and performs other duties and responsibilities not specifically outlined herein, as requested
  • Exceptional Customer Service Skills
  • Detailed Oriented
  • Intuitive Problem Solving
  • Professional Demeanor

IT Technical Support Lead Supervisor Resume Examples & Samples

  • Experience designing a capability protecting compartmented artifacts from unauthorized access
  • Experience managing large group (over 200) of users with mulitple levels of access
  • TS/SCI with Poly required
  • One additional year of experience maintaining and modifying operating systems for multipurpose, multi tasking computers may be substituted for the required education
  • Experience operating multipurpose, multi tasking computer systems; or scheduling, controlling input and output or maintaining a tape library to process data on multipurpose, multi tasking computer systems; or converting data from project specifications by developing program code using third generation or other generally accepted computer programming languages; or designing, developing and maintaining communications networks may be substituted for high school on a year for year basis
  • Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in the Computer Systems Operations classifications or Computer Systems Operations specialty codes in the Information Technology field of work on a year-for-year basis for the required experience and education
  • For education obtained outside of the U.S., you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service. If you possess a degree obtained outside of the United States, please submit a detailed, course-by-course evaluation report from one of the U.S. equivalency evaluating members identified at http://www.naces.org/members.htm
  • 6 months of JCL problem determination, analysis and corrective procedures for production problems in a large mainframe environment is required
  • Experience with JCL, TSO, implementing and maintaining programs using COBOL, Assembler, REXX or other generally accepted computer programming languages
  • System maintenance experience with installation and configuration on an MVS Operating System using IBM’s SMP/E software
  • Experience with storage management software products such as IBM’s SMS products and tape management systems such as Computer Associates product CA-1
  • First and Last Name
  • Provide assistance to internal customers on software and hardware issues and questions
  • Configure and maintain hardware including PC, notebooks, printers, etc
  • Provide training and documentation for Allied Universal Security Services standard and custom applications
  • Assist with various projects and support as assigned
  • Maintain network security, User account creation/administration
  • Assist network operations in maintaining network connectivity
  • Remain flexible in work schedule to work various shifts if needed (Hours of operation 8:00 AM- 8:00 PM) on call required
  • Operating systems (Windows 2007/2008/2010)
  • Familiarity with data communications equipment and software
  • Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook)
  • Custom Applications (ERP,CRM)
  • Previous Support Desk experience preferred
  • Must have automobile. Occasional travel is required
  • Ability to lift and carry computer equipment to 45 lbs
  • Comp TIA A+, MCP, MCSE, MCSA, MOS (Microsoft Office Specialist), HDI certifications are preferred

IT Technical Support Internship Resume Examples & Samples

  • Analyze data integrity using Corporate Inventory tool, and on-site equipment survey
  • Participates in daily user support tasks
  • Collaborate in special events involving the IT team

IT Technical Support Assistant Resume Examples & Samples

  • Installs, configures and maintains computer equipment, peripherals and software for the user community
  • Acts as point of contact with vendors to resolve technical problems with desktop computing equipment and software; arranges schedules and appointments to facilitate resolution
  • Responds to, updates and closes user generated tickets; partners with Help Desk and Systems Operations staff as appropriate to determine and resolve problems received from end users; documents all help-desk activity in SysAid
  • Ensures desktop computers interconnect seamlessly with diverse systems including file servers, email servers, video conferencing systems, application servers and administrative systems
  • Performs classroom AV set-up, configuration and dismantle
  • Orients new employees to use hardware and software in accordance with department processes; performs off-boarding deactivation as necessary for departing employees
  • Identifies, recommend and/or performs system/software upgrades as necessary. Assesses needs to determine necessity for hardware and software purchases; Initiates purchase orders and obtains approvals in accordance with University guidelines
  • Updates and maintains flow charts and word documents to document IT department policies and processes
  • Manages computer equipment inventory
  • Keeps abreast of state-of-the art developments through attendance at professional meetings and seminars and literature
  • Undergraduate Degree (Preferably in CIS, CS, IS or other computing area) or equivalent experience
  • Minimum of 1-2 years’ experience in IT support environment
  • Experience with Windows Server and Active Directory
  • Experience with Office 365 preferred
  • Experience with Microsoft SharePoint administration preferred
  • Advanced understanding of Microsoft product suite
  • Ability and willingness to work evenings and weekends

IT Technical Support Engineer Resume Examples & Samples

  • Monitors the MGM Detroit Help Desk queues and works cooperatively with the Corporate IT department, Systems Engineers, Operations Analysts, Systems Technicians and vendors to facilitate correction of incidents and problems
  • Monitors Backups and other batch jobs
  • Answers inquiries in person and via telephone, e-mail, and voice mail concerning the use of computer hardware and software
  • Updates the shift report on a daily basis to include required information updates and to reflect significant activities that occurred during the shift
  • Performs preventive maintenance on PCs, printers, and other hardware. Installs service releases and performs routine maintenance on desktop applications
  • Ensures virus protection is working on all PCs/Servers that are implemented or changed
  • 21 years of age or older
  • High school diploma or equivalent. Bachelor’s degree in computer science or related field preferred
  • Three-years experience in installing and troubleshooting Windows Operating Systems, Desktop Hardware, and Microsoft Products. MSCE and certification (Cisco, A+) preferred
  • Experience with Microsoft Mail/Exchange clients, servers, printers, and trouble ticketing required
  • Experience using remote control to resolve client issues; internet to resolve technical issues; and engineering automation tolls (Altiris, Ghost, scripts)
  • Experience installing server related hardware (tape drives, memory, hard drives, networking, evaluating performance issues on workstations and servers, and training personnel on different types of equipment. Experience with installing and upgrading PC hardware and PC software/operating systems
  • Working knowledge of LAN connections, networking, protocols, host emulation software and skilled in preparing documentation

IT Technical Support Internship, Winter Resume Examples & Samples

  • Provide technical support to IT related activities and issues for the Central US
  • Maintain employee’s work stations and laptops
  • Work on IT projects as assigned
  • Minimum cumulative GPA 3.3 or higher
  • Advance knowledge and experience with Excel, Word, PowerPoint functions, and SQL
  • Technical experience with computer hardware and software support in a Microsoft Windows environment
  • Must have hardware and technical proficiency with networking equipment, servers, computers, printers and other peripherals
  • Combination of education and experience is acceptable
  • Experience in regulated industry is preferred (e.g. FDA, ISO, Automotive, or Aerospace)

Cctv IT Technical Support Specialist Resume Examples & Samples

  • Analysing, documenting and communicating to internal/external partners to meet client/partner technical expectations and ensure customer satisfaction
  • Developing and maintaining strong working relationships with Service Readiness, Support Engineers, Product Groups & other technical resources
  • Maintaining a high level of customer satisfaction through in-depth knowledge of customer's organization, mutually trusting relationship and account dedication
  • Identifying potential network issues, including firewalls, proxies, constrained WAN bandwidth and latency, LDAP, etc
  • Querying databases to analyse, report on historical data
  • Providing Linux system administration
  • Providing support for Windows servers/clients
  • Using HTML and JavaScript knowledge to troubleshoot IE issues with clients
  • Hands on set up and testing of CCTV hardware/software and networking equipment in a Lab environment
  • Previous experience in CCTV industry and IT networking
  • Bachelor’s degree or qualifications in IT, Electronics or related discipline with five or more years’ experience in video networking, CCNA and Windows administration qualifications are highly desired
  • Knowledge of the principles and methods to identify, analyse, specify, design, and manage functional and infrastructure requirements; includes translating functional requirements into technical requirements used for logical design or presenting alternative technologies or approaches
  • Willing and able to travel a minimum of 15%
  • Work effectively in a global matrix organisation - influence, convince, collaborate and achieve results

It-technical Support Engineer Resume Examples & Samples

  • To provide first and second level technical support to telephone and email requests from users for all PC hardware, software and associated peripherals
  • To log support calls and document their outcome to facilitate the resolution of common queries
  • To redirect or escalate support requests as appropriate to outsourced partners within IPG and third parties
  • Pro-actively provide information to users on the progress of outstanding support calls
  • To contribute to ensuring that the Helpdesk systems and software are kept up to date and messages are passed on and feedback received promptly
  • To deploy PCs and associated peripherals including new installations and the redeployment of existing equipment
  • To install and configure operating systems to agreed standards under the direction of the Technical Support Team Leader
  • To setup new starters from AD user creation to ensuring all IT equipment is in place for user
  • To maintain the existing PCs and peripherals to standards determined by the Technical Support Team Leader, by performing upgrades, new installations and carrying out routine procedures
  • To assist in the compilation and maintenance of an accurate inventory of hardware and software
  • To assist in the compilation of the Support team’s technical documentation, guidelines and procedures and ensure they are disseminated to users
  • To liaise with colleagues in all Support and Technical Development teams within IPG to ensure continuity of service for all users
  • To provide at all times a professional, courteous and rapid response to individual users
  • To undertake such projects of a level commensurate with the responsibility of the post directed by the Technical Support Team Leader. These could include Physical to Virtual Server conversions, Server Operating System upgrades, 400 user deployment of Virtual Desktop Infrastructure and Mac Casper deployments
  • To undertake such other work as may be assigned which is consistent with the nature of the job and its level of responsibility
  • Experience of using helpdesk ticketing solutions
  • Experience of working with a large, corporate Active Directory structure
  • Microsoft Windows Operating Systems (desktop and server platforms – Windows 7/8/10 and Server 2012)
  • Basic Networking protocols (TCP/IP), networking infrastructure, DHCP, DNS, PXEboot
  • Virtualisation solutions (VMware Workstation/ESX)
  • Mac OS experience including binding to Active Directory and basic troubleshooting
  • Operating System Deployment (OSD) and/or PC imaging ideally with Windows Deployment Server. We particularly like people who strive to improve themselves so candidates who also hold any of the following qualifications would be preferred but these are not essential
  • Microsoft certifications (eg MCP, MCSA, MCSE or MCDBA)
  • VMware certification (VCP)
  • CompTIA Network+ certification
  • Perform routine tasks as they concern the overall operation of the helpdesk and support of employees, which includes but is not limited to
  • Perform account administration for Laureate users
  • Monitor assigned and open tickets to seek fast resolutions
  • Document, execute, and resolve the customer's issues based upon current service response and resolution times. (Service Level Agreements)
  • Accurately escalate tickets by assigning to appropriate groups and following associated protocol
  • Use all available resources to resolve each reported problem within the current Service Level Agreement
  • Support applications such as, but not limited to, Microsoft Office products, Windows operating systems, Mac operating system, low-level network issues and other in-house applications as required
  • Perform application administration in support of New Hires, Terminations and associated Laureate security guidelines
  • Communicate System Outages and Planned Maintenance to appropriate user groups
  • Perform workstation support functions related to the technical support of the employees and authorized users of the network and resources. Includes workstation configuration and installation and system update maintenance
  • May require alternative schedules and/or shift work
  • Communication skills (oral and written)
  • Educational level is usually achieved through a secondary education or a degree in a business school, trade school or an associate degree or equivalent experience
  • The typical incumbent in this position should be able to
  • Read instructions, policies, and directions and to understand more complicated thoughts communicated in writing
  • This position requires a degree in Information Technology or equivalent technical training and certifications and 1 year of demonstrated employment experience in a related industry
  • Be involved in projects and rollout programs for new technical implementations
  • Assisting with new server builds, Physical / Virtual, Modifications – Memory, CPU, HDD allocation
  • Provide support for Microsoft server technologies including: Active Directory, Exchange, Remote Desktop Services, Hyper V
  • Day to day file restores, Server restore testing using - Syncsort, Netapp, VMware, Backup exec and Veeam
  • Provide first level technical assistance and support for incoming helpdesk tickets
  • Resolve incoming tickets in a timely manner
  • If onsite assistance is needed, assign ticket to local support personnel and communicate with end users and support representative throughout the ticket lifecycle
  • Resolve end user issues as they pertain to both hardware and software
  • Ask questions to determine nature of problem to assist with troubleshooting
  • Follow-up with end users to ensure issue has been completely resolved
  • Track, route and redirect issues to correct resources for resolution
  • Manage all incoming tickets until resolution has been confirmed
  • Follow all SOPs and Policies as they pertain to domain architecture when resolving issues. Issues must be resolved in compliance with already established SOPs
  • Must be flexible in dealing with changing priorities
  • Can ensure confidentiality, take initiative and exercise considerable judgment
  • Team oriented and flexible
  • Can answer questions in a professional and friendly manner
  • Be organized and able to prioritize workflow and meet deadlines
  • Can read, analyze, and interpret general business periodicals, professional journals and technical procedures
  • Ability to understand SOPs, business correspondence, and procedure manuals
  • Effectively present information and respond to questions from groups of managers and general end users
  • Ability to work in both a team and/or individual environment
  • Provide proper recording, documentation and closure for all tickets that enter the helpdesk system
  • Can preserve and grow your knowledge of helpdesk procedures and services
  • 3-5 years of progressive information technology experience
  • Bachelors degree in Information Technology or related discipline preferred
  • Experience coordinating and supporting IT business processes
  • Associate Degree in Computer Science, Information Technology or related field
  • IT certifications such as A+, Network+, and MCSE are highly encouraged
  • 1-3 years experience in a multi-site 200+ user environment
  • Hands on –support with Microsoft operating systems and desktop software
  • Extensive knowledge of Microsoft Windows Operating Systems and common end user applications such as Microsoft Office, Internet Explorer, Adobe Acrobat
  • Experience supporting IT hardware including Dell desktop/laptop computers, laser printers, cellular/smartphones, tablet PC’s
  • A basic understanding of LAN/WAN operations and its impact on the desktop environment
  • Ability to diagnose and research the root cause of a reported issue to either resolve the problem or engage other support resources
  • Ability to effectively prioritize time and manage multiple tasks simultaneously
  • Strong interpersonal, written, and oral communication skills
  • Strong focus on providing exceptional customer service to all levels of employees
  • Experience working in a team-orientated environment

Specialist IT Technical Support Resume Examples & Samples

  • Perform all tasks with a focus on customer service including accessibility, approachable, and positive attitude
  • Perform role functions according to established Cloud Peak Energy (CPE) standards
  • Work occasional evenings and weekends when upgrades or projects require
  • Manage service requests for users via the IT Service Management (ITSM) toolset according to service specifications
  • Thoroughly document, track, monitor incidents and problems; ensuring timely resolution while adhering to change control procedures
  • Setup, install, configure, test, deploy, maintain, upgrade and troubleshoot with external vendors as required
  • Maintain existing network switches, desktops, laptops and portable devices
  • Assist in maintaining workstation security, firewalls, Windows updates and approved application patches
  • Assist in data backup/recovery process
  • Manage and troubleshoot computer equipment, Local Area Network/Wireless Area Network (LAN/WAN), including all related switches and peripherals with assistance from supporting teams as required
  • Support telecommunications (phone systems), technologies and protocols
  • Create, update and maintain IT procedures and practices
  • Collaborate with business unit staff and IS&T team members to ensure all application configurations are consistent across user devices
  • Ensure all administrative tasks (i.e. status updates and reports) are completed in timely manner
  • Travel regionally to support the business environments
  • Participate in on-call rotation and after hour’s emergency support for customer’s IT systems
  • Maintain systems in accordance with CPE data retention policy
  • Interactions, Communications and Behaviors
  • Experience supporting workstations and mobile devices in a corporate environment
  • Experience with Virtual Desktop Infrastructure, Network Switches and Voice over IP preferred
  • Desktop hardware certifications desired
  • Work in a semi-directed manner as part of a geographically dispersed team that has specific and general roles
  • Demonstrated ability to work with a high level of integrity and teamwork
  • Proficient administration of Windows 10 based workstations, printers and other hardware as well as applications in an Active Directory environment
  • Experience with Windows Active Directory: (Group Policy and User/Group Security Management)
  • Ability to troubleshoot and specifically diagnose hardware, software, and networking issues
  • Demonstrate an understanding of IS&T systems interoperation in respect to client server functionality
  • Familiar with Virtual Private Network (VPN) and Virtual Desktop Infrastructure (VDI) Services
  • Ability to support Enterprise Workstation Security solution
  • Excellent verbal and written communication skills in being succinct and non-technical when required
  • Exceptional interpersonal skills, with a focus on listening, appropriate questioning skills and responding objectively to the thoughts and ideas of others
  • Ability to conduct research into a wide range of computing issues as required

IT Technical Support Senior.group Manager Resume Examples & Samples

  • Leads managers/supervisors, support consultants, trainers and analysts, in an IT Call Center environment, monitoring activities and evaluating performance
  • Identifies and implements strategies and efficiencies to enhance customer experience and align with business operations. Optimizes use of customer communication channels (phone, email, chat, social)
  • Communicates and collaborates across organization to coordinate work and resolve issues
  • Provides coaching and guidance to staff and promotes staff training and development
  • Leads work activities of the Customer Support team, providing for adequate staffing and resources and maintaining work on schedule so that ongoing internal and external customer satisfaction is maintained
  • Drives results across customer experience and productivity metrics. Defines and delivers programs that improve customer experience, process quality and productivity
  • Proactively seeks customer feedback and uses this feedback to drive programs that make it easier for customers to work with IDEXX products, services and support
  • 7-10 years of work experience, including 5-10 years of experience leading large Technical Support contact/call center teams
  • Must have experience leading managers/supervisors
  • Must have technical support call center leadership experience
  • Bachelor’s Degree or equivalent work experience required, preferably in Science or Computer-related field

IT Technical Support Tech Resume Examples & Samples

  • Makes timely and accurate diagnosis of system related problems and determining between hardware, software and network related problems, and work in conjunction with the Global Service Desk and other IT operations/engineering groups to provide resolution
  • Will be expected to take ownership for assigned incidents and problems, and contact required resources both inside and outside the company necessary to resolve the problem, with minimum supervision
  • Identifies and solves any problems that affect desktop computer operating systems and troubleshoots routine problems and maintenance of systems
  • Maintains other relevant computer peripheral devices such as Monitors, Printers, Video teleconferencing problems
  • Supports drive imaging for desktop/laptop systems
  • Incumbent is required to travel to satellite locations as needed
  • Experience working on small projects and delivering against timelines
  • Must be self-managed and a self-starter with a positive attitude
  • Able to perform root cause analysis. Capable of proactively recommending effective courses of action, communicate resolution, policy and procedures to the various IT stakeholders, management, and end user population
  • Ability to establish strong relationships with individuals at the supervisor/team manager level
  • Ability to work independently while collaborating with remote teams in a fast paced environment
  • Microsoft Certified Systems Engineer (MCSE)
  • Provide technical technical direction and guidance to the Service Desk staff on problem resolution workflows
  • Microsoft Technology Associate (MTA)
  • Network+ Certification

Renweb IT Technical Support Engineer Resume Examples & Samples

  • Solves application support cases through effective troubleshooting
  • Proactively resolves issues by identifying potential problems and implementing solutions and prevention methods
  • Serves as a primary resource for Account Managers
  • Mastery of all major RenWeb operations including
  • Report Cards and Transcripts
  • Standard and Custom “Maintenance Manager” jobs
  • Standard and Custom Reports
  • Experience with RenWeb Database structure
  • Stays up-to-date with all the latest technologies employed by the RenWeb platform products and the underlying technologies and share this knowledge with other support engineers
  • Manages team ticket pipeline as well as personal pipeline making adjustments to assignment as needed
  • Recognizes and escalates critical issues to management and within the Sales, Customer Support and Engineering teams
  • Performs issue intake via phone, email, IM and system alerts
  • Trouble-shoots complex problems with transactions, record history and log info
  • Collaborates with Product, Customer Support, Infrastructure and all other teams involved in regular activities
  • Communicates when additional resources are needed to handle support workload
  • Responds to issues reported by automated systems, even before the customer realizes there is a problem
  • Listens, comprehends and communicates on the fly
  • RenWeb School Management Software experience desired
  • 2+ years of technical experience with web applications
  • Extensive experience in examining, investigating and solving dynamic problems
  • Experience working issues/cases at all technical levels
  • Systems administration background a plus
  • Ability to perform all tasks of a Technical Support Specialist
  • Ability to remain productive under conditions where interruptions are prevalent
  • Ability to multi-task and resolve complex problems under higher pressure and stressful situations while prioritizing both time and projects, and working independently
  • Proficient in C#, C++, ColdFusion, MS SQL, HTML, CSS, JavaScript, JQuery, Dreamweaver
  • PC/Windows Proficiency
  • Strong record in collaborating with other teams, showing initiative, peer development and personal dependability
  • Skilled in data analysis and interpretation
  • Demonstrated ability to build and maintain strong relationships with customers while providing excellent customer support
  • Ability to think “out-of-the-box” and develop creative solutions
  • Understanding of programming principles (does not need to be programmer)
  • Highly self-motivated and independent
  • Flexibility to cover extended hours on a rotating basis
  • Position provides support to an enterprise engineering application deployed company-wide
  • Troubleshoot client service requests on an on-going basis and ensures that all activities are performed at a level of quality consistent with IT standards
  • Exercise critical thinking and professional judgment to take appropriate actions
  • Provides On-Call support as needed
  • 1-3 years of experience on enterprise products
  • Hands-on experience on Application Support, Upgrades and Integrations projects
  • Working experience on support mechanism, SLA management and risk mitigation
  • Experience on application configuration and administration (accounts, licenses, workflows etc)
  • Strong focus on documentation and root cause analysis
  • Experience effectively responding to shifting priorities in a fast paced and changing environment
  • Excellent communication (verbal and written English) and customer management skills
  • Experience with PLM/PDM (Teamcenter, Agile, Windchill, Smarteam etc), CAD tools (Solidworks, NX etc) or ERP applications a plus

Senior IT Technical Support Tech Resume Examples & Samples

  • Provides IT Desktop support to the relevant End-user community in the location/region based, this includes all desktop computing hardware and software and peripherals, including Mac OS and Windows
  • Makes timely and accurate diagnosis of system related problems and determining between hardware, software and network related problems, and work in conjunction with the relevant IT operations/engineering groups to provide resolution
  • Will be required to lead problem resolution activities among multiple parties in order to get technology incidents and problems resolved
  • Will be expected to take ownership for assigned incidents and problems, and contact required resources both inside and outside the company necessary to resolve the problem, with no supervision
  • Responds to requests for service with expediency
  • Identifies and solves any problems that affect mobile devices and operating systems and troubleshoots routine problems and maintenance of systems
  • Maintains other relevant computer peripheral devices such as Monitors, Printers, and video teleconferencing
  • Supports hard drive imaging for desktop/laptop systems
  • Incumbent is required to travel as needed
  • Regularly participates in alignment meetings with various Executive Assistants as well as IT Leadership
  • Completes technology-related projects as assigned
  • Training and mentorship for junior team members on processes and workflow
  • Some shift work may be required and weekend work is needed for projects
  • Minimum 5 years of experience in 1st/2nd/3rd level Corporate IT support, gained in a multi-site IT operations environment
  • Experience providing Executive IT Support is required
  • Ability to perform calmly in high pressure situations and tight timelines is required
  • Proficient in meeting collaboration systems including conference room hardware, video conferencing and cloud meeting solutions
  • Ability to produce reports against service levels and KPI’s
  • Experience working on medium-large projects and delivering against timelines
  • Able to effectively operate within an ambiguous environment and independently deliver goals and objectives
  • Ability to establish strong relationships with individuals at the management level
  • Must be dynamic, innovative and capable of garnering the respect and high level trust required by the help desk and IT teams for this position to be successful
  • Ability to communicate effectively with both technical and non-technical teams
  • Experience with Service Now ITSM Tools
  • Bachelor’s Degree in Computer Science, IT Technology or another appropriately related field
  • Cisco CCNA certification
  • Experience working with Active Directory, domain services and back office/infrastructure application installation and support
  • Knowledge in storage and backup technologies
  • Experience with Lenovo parts ordering and hardware repairs

Manager IT Technical Support Resume Examples & Samples

  • 3-5 years experience in a leadership role within an Operation Support Center
  • Excellent computer skills (Microsoft Office, inclusive of Word, Excel, Outlook and PowerPoint)
  • Strong analytical and diagnostic capabilities
  • Ability to deliver results in a high pressure and complex environment
  • Experience in Major Incident Management
  • Demonstrated problem solving skills and experience delivering innovative solutions
  • Broad operational background in colocation and data center infrastructure including (critical systems, physical security, network connectivity, and power configuration)
  • Ability to understand and motivate staff to develop capabilities
  • Ability to quickly adapt to advancing technologies and processes
  • Familiarity with call center metrics and the use of Avaya CMS Supervisor reports
  • Familiarity with various ticketing systems, CTS Remedy, CTS Vantive, NTM
  • Ability to bring out other people’s potential/talents, successfully motivate and challenge a team
  • Excellent communication skills with the ability to communicate in a courteous, tactful, and concise manner
  • Previous experience developing and implementing continuous process improvement initiatives
  • Strong understanding of PMP principles and practices
  • Must be able to manage multiple projects and initiatives
  • Ability to work in a fast pace, changing environment
  • Ability to understand multiple IT services and tools
  • Experience with dealing directly with customers and the ability to find creative customer solutions
  • Familiar with change management best practices and procedures
  • Previous experience managing a support team within an ITIL service model
  • Undergraduate degree in Business Administration, Computer Science, Business Management, or related field
  • ITILv3 Foundation Training
  • ITILv3 Capability Operational Support and Analysis
  • Support Manager Certification

IT Technical Support Specialist Manager Resume Examples & Samples

  • For education obtained outside of the U.S., you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service. If you possess a degree obtained outside of the United States, please submit a detailed, course-by-course evaluation report from one of the U.S. equivalency evaluating members identified at http://www.naces.org/members.html
  • Database Design ( SQL server), MS Project, Share Point, Visio, MS Office
  • Knowledge ITIL v3 Foundation Certification
  • Recruitment Number (located at the top of the bulletin)
  • The last 4 digits of your SS#

IT Technical Support Coordinator Resume Examples & Samples

  • Provide statewide onsite installation, configuration, maintenance and support for DHH owned: Workstations, Laptops, Thin client devices, Desktop printers, Network printers, Network communication devices, Video Conferencing Equipment,
  • Software Applications, and all associated components, peripherals, and media
  • Manage user accounts on local PCs, select servers, and Active Directory in compliance of industry standards
  • Record service calls in web‐based tracking system and utilize system to document ticket resolutions
  • Provide limited support for approved mobile devices which contain DHH's proprietary data, including, but not limited to e‐mail. Support shall be focused on ensuring that an otherwise functional device is properly configured for work related purposes
  • Train and assist end users on technical issues as a form of preventative maintenance
  • In the event of disaster, take appropriate actions to ensure continuity of operations in accordance with previously documented and Department approved plans
  • Travel to various sites as needed to carry out assigned duties
  • Identify, diagnose, and assist with resolution of network issues as related to end user problems
  • Restore data from backup systems using designated applications as needed for end user support
  • Manage all assigned issues being handled by other internal IT units or external contractors
  • Bachelor's degree or Associate's degree with 3 years of professional experience in an IT field in lieu of degree, or 6 years of professional experience in an IT field in lieu of degree
  • Excellent problem solving/troubleshooting skills
  • Minimum 1 year of professional experience in IT field performing desk side support
  • Experience with Windows based operating systems including installation, system administration and troubleshooting
  • Experience with
  • Various computer hardware, which includes: PCs, laptop & printers
  • MFPs; routers, switches and servers
  • Remote Control software, Ticketing System software, Active Directory; Exchange; SharePoint
  • Professional experience with DHH information systems or programs utilized by the department
  • A+, Network+, HDI, MCTS, MCSE, MCITP , Strategic Planning, ITIL, Process Improvement or other relevant industry certifications
  • Hitachi Capital Technologies leadership
  • Business Leaders Across Hitachi Capital
  • All lines of business across Hitachi Capital
  • Onward escalation and communications with Level 3 and external 3rd parties

Senior IT Technical Support Resume Examples & Samples

  • Manage user physical and logical security (including adds/deletes/changes & audits) for variety of systems including, but not limited to, Keycards, Active Directory, PBX, FAXCOM, AVITrack, and other Ecova developed applications
  • Utilize specialized technical skill set to provide hardware, software and network consultation and support onsite and over the phone for internal and external clients
  • Respond to client requests in a timely fashion
  • Independently investigate, research, resolve and document end user problems
  • Provide routine maintenance and troubleshooting of business equipment including, but not limited to, computers, laptops, monitors, desktop phones, projectors, web cams, printers, copiers, and optical scanners by responding to telephone calls, emails, tickets, and other technical support requests
  • Perform lifecycle replacements of various end user equipment
  • Maintain current expertise in operation and application of standard workstation hardware and software
  • Setup and maintain desktop backend services such as desktop/laptop deployment services, anti-virus/malware detection, remote laptop backup services, desktop configuration policies, and desktop patch management
  • Provide recommendations to management for improvements regarding desktop and application management
  • Assist senior-level team members in various infrastructure projects
  • Bachelor degree in Computer Sciences, Technical Certification from an accredited technical school or combination of experience and knowledge considered 4 plus year equivalent education
  • Applicable Microsoft / CompTIA or equivalent industry certifications preferred
  • Four to seven years experience in Technical Support
  • Some Project Management experience desired
  • Experience with LanDesk a plus
  • Comprehensive knowledge of desktop and laptop computer hardware
  • Must be proficient in the use of the Microsoft Office tool set
  • Effective knowledge of network protocols and basic services including TCP/IP, DHCP, VoIP, WiFi, and DNS
  • Ability to create, edit and deploy computer/software group policies
  • Candidate should possess superior customer service skills in dealing with users at all levels in a team environment
  • Proven ability to operate in high pressure situations and successfully handle multiple priorities and possess a high level of discipline while remaining flexible
  • Demonstrated experience delivering direct user support in a high availability environment
  • Previous experience in which high levels of initiative, judgment, and tact has been demonstrated
  • Must possess superior technical aptitude, written and oral communications skills with the ability to interact with internal customers in a professional manner
  • Candidate must haves a good understanding of core internet technologies - DNS, mail transport, TCP/IP and network file systems
  • Must have a good understanding of computers (both hardware and software) and have demonstrated willingness to learn and apply new technology
  • Must have good knowledge of scripting and process automation (Perl)
  • Demonstrated experience with Linux Operating System, Thin Client Infrastructure devices, and remote access systems
  • English language proficiency
  • Ability and willingness to work a flexible schedule
  • B.S. / B.A. in Computer Science or Related Technical field preferred, but not required
  • Demonstrated experience with Windows/Mac/Linux Operating Systems
  • Experience with Data Cabling / Computer Facilities maintenance /Standards
  • Certifications in areas of core support responsibility - A+, MCSA, MSCE, Network+, CCNA/CCNP
  • Experience providing phone based technical support and troubleshooting to a wide range of technical and non-technical users
  • Ability to prioritize tasks
  • Ability to think logically and abstractly
  • Beginning/Intermediate understanding and familiarity of Microsoft operating systems
  • Beginning/Intermediate understanding and familiarity of the MS Office Suites

IT Technical Support & Technical Application Management Specialist Resume Examples & Samples

  • Cultural awareness
  • Service awareness, preferably IT Infrastructure library (ITIL) certification
  • Investigation and diagnostic skills (the Sherlock Holmes factor)
  • Must have critical incident experience
  • Client-Server relationships
  • Strong communication, both written & verbal
  • Experience with driving projects and initiatives towards completion
  • Experience with technical troubleshooting via logical process and established methodologies
  • Good knowledge on ITIL process

IT Technical Support, UK Resume Examples & Samples

  • Application Support: Lotus Notes email, Microsoft Office (includes troubleshooting and solving user problems)
  • Helpdesk: logging and responding to calls
  • PC & Mac: 1st and 2nd line support
  • Mobile Phone Support: Including tablets IOS
  • System Maintenance: Including client, server backup systems, security
  • MFD Maintenance: of all printer, copy and fax fleet and consumables
  • Audio/Visual: User support for projectors, audio systems
  • Asset Management: Maintaining assets database, equipment hand-over/return
  • Active Directory:Basic knowledge of AD and associated technologies
  • System Maintenance:including daily operations and basic network support
  • Task and helpdesk completion experience
  • Team Working experience

IT Technical Support nd Line Engineer Resume Examples & Samples

  • Provide technical support and leadership in a complex mission critical SAP environment
  • Provide day to day operations support and on-call support 7x24 on a rotational basis
  • Perform 2nd level support to all customers infrastructure and develop solutions to stabilize customer environments
  • Use tools for remote management and alert monitoring
  • Responsible for incident / service call investigation, diagnosis, resolutions where possible or dispatching to the relevant higher level support
  • Be involved in full cycle development, deployment to go-live
  • Forecast technology requirements based on client's needs
  • Provide SAP expertise in the customer engagement team
  • Develop, mature and ensure compliance of technology standards and solutions
  • Experience in Unix/ Linux system administration
  • Windows NT/2000/Windows2003 knowledge (basics of administration)
  • Basic knowledge of SQL
  • Basic knowledge of IP Services
  • Analytical problem-solving skills
  • Customer and service orientation
  • Written and spoken English
  • Understanding and knowledge of information systems products, services and/or applications to assist and advise end-users with all aspects of user reported problem
  • Conducts services, repairs, training, and follow-up or coordinates referrals to appropriate technical, professional or service personnel
  • Assists with and/or performs the installation, implementation and upgrades of computer hardware, software and/or systems
  • Ability to communicate with people of varying technical experience
  • Experience maintaining deadlines
  • Experience with remote customer service

Consultant / Callidus IT Technical Support Resume Examples & Samples

  • 6-9 years of experience in Application/Server support
  • 2+ years Unix scripting experience
  • 2+ years DB Developer experience
  • 2+ years to support ETL platform
  • Minimum 2-years of Service Desk experience
  • Windows XP - 10
  • Mac OS 10.X
  • MS Office 2007 – 2013
  • Mobile Devices including IPhone, Android, Blackberry and Windows Mobile
  • VPN/Home Routers
  • Active Directory (user accounts, password resets, etc.)
  • Service Desk Ticketing Systems (ServiceNow, ZenDesk, Spiceworks, Bomgar, GoToAssist, LogMeIn, etc.)
  • Provide statewide onsite installation, configuration, maintenance and support for DHH owned: Workstations, Laptops, Thin client devices, Desktop printers, Network printers, Network communication devices, Video Conferencing Equipment, Software Applications, and all associated components, peripherals, and media. Manage user accounts on local PCs, select servers, and Active Directory in compliance of industry standards. Record service calls in web‐based tracking system and utilize system to document ticket resolutions. Provide limited support for approved mobile devices which contain DHH's proprietary data, including, but not limited to e‐mail. Support shall be focused on ensuring that an otherwise functional device is properly configured for work related purposes. Train and assist end users on technical issues as a form of preventative maintenance. In the event of disaster, take appropriate actions to ensure continuity of operations in accordance with previously documented and Department approved plans. Travel to various sites as needed to carry out assigned duties. Identify, diagnose, and assist with resolution of network issues as related to end user problems. Restore data from backup systems using designated applications as needed for end user support. Manage all assigned issues being handled by other internal IT units or external contractors. Other tasks as directed
  • Bachelor's degree or Associate's degree with 3 years of professional experience in an IT field in lieu of degree, or 6 years of professional experience in an IT field in lieu of degree. Excellent analytical skills, effective organizational and time management skills. Great attention to detail and follow up, and verbal/written communications skills. Excellent problem solving/troubleshooting skills
  • Advanced degree. Minimum 1 year of professional experience in IT field performing desk side support Experience with Windows based operating systems including installation, system administration and troubleshooting. Experience with: Various computer hardware, which includes: PCs, laptop & printers. MFPs; routers, switches and servers. Remote Control software, Ticketing System software, Active Directory; Exchange; SharePoint. Customer service experience. Professional experience with DHH information systems or programs utilized by the department A+, Network+, HDI, MCTS, MCSE, MCITP , Strategic Planning, ITIL, Process Improvement or other relevant industry certifications

Local IT Technical Support Resume Examples & Samples

  • Be familiar with the approved suppliers via Catalog or to address it to the corresponding group that is responsible for (e.g. Asset Management, Client Devices, SRM Catalogs, etc.)
  • University or Bachelor Degree or above is required for the position, Must be a team worker and have good communication, presentation, negotiation and influence skills
  • More than 3 years related Professional Field Experience is desirable. The position should suffice with a technical diploma or similar in Information Technologies (has to have a knowledge of Computer terminologies or Computer Science. CCNA is required
  • 3-5 years Customer Service Experience would be a plus (not required). Candidate must have the following skills for the job: patience, customer service oriented, flexible, collaboration, teamwork, being able to be supervised remotely, etc.)
  • 3 years’ experience in Multi-national company. Have the communication capability to support users across OSRAM region
  • Provide Professional End User Support on all contract defined Equipment/Software at defined locations
  • Provide Project Support on Local and HQ assigned Projects
  • Respond to and support End User IT Support issues documenting each issue and its solution in the GFE ticketing system
  • Provide on-site technical support to monitor and track end user trouble calls to the Help Desk and, as required, provide necessary support for resolution
  • Provide immediate end user support for all field executives such as the FSD, on-site senior staff or others so designated by the FSD
  • Provide advice / support to the staff on Microsoft products as well as COTS products and other application configurations
  • Set up and maintain Voicemail / VoIP systems, Coordinate telephone line installations and moves at the off-site, on-site airport, and spokes, provide analog technology support (fax and modems) and manage all HQ approved TSA plain old telephone service (POTS) local dial tone
  • Acts as liaison between project team members, customers and installation team to ensure project is implemented seamlessly

IT Technical Support Representative Resume Examples & Samples

  • Provide ITIL-compliant service management to assigned customer
  • Manage any Service Level Agreements (SLA's) for assigned customer and
  • Understanding of network fundamentals
  • 2 years or more experience in a related role, delivering IT services to internal
  • Experience in Airline / Air Transport industry: desirable
  • Experience of working in a matrix management environment is desirable,
  • Ability to support, troubleshoot, analyze and investigate in multi-vendor

Entry Level IT Technical Support Resume Examples & Samples

  • Review, analyze, and evaluate various systems operations
  • Document, track, and monitor the problem to ensure timely resolution
  • Perform advanced root cause analysis and develop checklists for typical problems
  • Works with user community to remotely to solve moderately complex tickets
  • Has knowledge of commonly used concepts, practices, and procedures
  • ) Crestron Controllers knowledge
  • ) Biamp setup and configuration
  • ) Samsung Commercial Display management
  • Setup, maintenance and day-to-day support of computer hardware and software, networks and telephone systems at branch office locations
  • Maintain detailed inventory and documentation of all systems using Encompass Intranet
  • Coordinate and manage technical projects associated with branch office acquisitions, consolidations and relocations
  • Support end users via telephone or remote support tools when they have system-related issues
  • Monitor Support Queue throughout each business day, and work with co-workers to ensure that every Support Ticket is addressed in a timely manner
  • Notify key personnel about planned visits to their offices, including details about arrival time, plans and user requirements. Follow after office visits are completed to communicate what was accomplished, and what is left to be done
  • Bachelor’s degree in computer science or information technology, associate’s degree from technical school, or a minimum of two years of related work experience
  • Experience with Samsung OfficeServ Phone systems is preferred, however knowledge of PBX phone systems in general is a plus
  • Experience managing small to medium-sized technology projects
  • Customer support experience, including support of end-users
  • Experience with inventory tracking
  • Excellent written and verbal communication skills with the ability to effectively tailor communication of technically complex issues to various audiences
  • Demonstrated capability for logical and consistent problem solving with emphasis on resolution of complex technical problems using root cause and other problem analysis techniques
  • Intentional, assertive, diplomatic, and persistent, with a strong desire to see things through to completion
  • Strong customer focus and orientation
  • Strong time management and coordination skills
  • Self-motivated, detail-oriented and organized with the ability to prioritize work load and to perform in a high-pressure environment
  • Must be open to working occasional weekends and after-hours, if required
  • 5 years advanced third level support experience for applications, infrastructure or service desk
  • 5 years of experience with Incident and Problem Service Management
  • 5+ years of experience in supporting PostgreSQL databases
  • Experience with administration, installation & configuration, development, version upgrades, data migration, backup and recovery, replication, disaster recovery, performance monitoring & tuning, index optimization, shell scripts, database development, writing stored procedures & triggers
  • Perform a variety of PostgreSQL tasks related to problem resolution and monitoring, administration, availability, performance and security
  • Experience in web applications using Java/J2EE
  • Experience maintaining, patching, and upgrading of servers
  • Experience developing, updating and tuning SQL queries
  • Exposure to Windows 7/10
  • Exposure to ITIL and ITSM tools such as ServiceNow is preferred
  • BS in engineering or computer sciences degree or equivalent experience
  • Microsoft Windows 10 and Windows 7
  • IBM Notes Mail, Sametime Meeting, Sametime Chat and Connections
  • Network Connectivity using Wired and Wireless Technologies
  • Junos Pulse VPN technology
  • Active Directory, DHCP, DNS and similar network services
  • Audio Video conferencing Webex, Intercall etc
  • Write technical specifications for purchase of corporate technology equipment, networking hardware, and related products
  • Assist in developing long-term strategies and capacity planning for meeting future hardware and corporate technology needs
  • Deploy workstations, servers, printers, scanners, local firewalls, encryption systems, and all host security systems
  • Install, configure, test, maintain, monitor, and troubleshoot end user hardware, peripheral devices, printing/scanning devices, presentation equipment, and mobile devices
  • Perform on-site analysis, diagnosis, and resolution of complex hardware problems for a variety of end users, and recommend and implement corrective solutions, including off-site repair as needed
  • Provide high quality support to customers and users handling requests and issues making IT SLA engagements are met
  • Support VoIP infrastructure and its associated software, call management systems, voice mail, and interactive voice response
  • Manage end user accounts, permissions, access rights, and storage allocations in accordance with best-practices and defined security procedures
  • Support mission critical Just in Sequence/Time (JIS/JIT) Manufacturing Execution Systems (MES)
  • Support the maintenance and trouble-shooting requirements of information systems
  • Help determine reasons for equipment failures and advise on corrective and preventive actions to eliminate future safety, quality or downtime issues
  • Maintain and support front office systems including: Solidat, AutoCAD, Microsoft Office, etc
  • Strong background in Microsoft Systems Administration (AD, DHCP, DNS, Server, Group Policy Management, etc.)
  • Understanding of VMWare cluster environments and maintenance (ESXi)
  • Must have a working knowledge of relational database applications

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it support officer resume

  • IT Support Specialist Resume Example

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Common Responsibilities Listed on IT Support Specialist Resumes:

  • Troubleshoot and resolve hardware and software issues for end-users
  • Install and configure software applications and updates
  • Manage user accounts and permissions in Active Directory
  • Provide technical support for remote users via phone and email
  • Monitor and maintain network infrastructure, including switches and routers
  • Conduct regular backups and disaster recovery testing
  • Collaborate with other IT teams to implement new technologies and systems
  • Conduct security audits and implement security measures to protect against cyber threats
  • Train end-users on new software and hardware systems
  • Maintain inventory of hardware and software assets and order new equipment as needed

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IT Support Specialist Resume Example:

  • Provided comprehensive technical support and maintenance to 50+ end-users across the organization, resolving hardware, software and network issues in a timely fashion
  • Reduced helpdesk tickets by over 25% with the implementation of a remote access system
  • Collaborated with team to update and maintain Windows & Mac operating systems and installed and configured applications across the organization
  • Troubleshot complex network and hardware issues, isolating the source of problems and implementing the most cost-effective solutions
  • Assisted in staff training and mentoring initiatives to onboard over 25 new users onto the system
  • Offered comprehensive and detailed documentation of IT processes and procedures to better facilitate understanding and usage within the organization
  • Quantum leaped helpdesk resolution times with the deployment of automated IT systems
  • Performed regular backups and disaster recovery procedures to ensure data security and system integrity
  • Optimized network performance and addressed IT security issues to ensure compliance with industry standards
  • System installation and maintenance
  • Network administration
  • Security management
  • Diagnosis and troubleshooting of IT issues
  • End-user support
  • Remote support
  • Backup and recovery operations
  • IT standard compliance
  • Automated IT systems
  • Helpdesk management
  • Training and mentoring
  • Performance optimization
  • Network monitoring and optimization
  • Documentation and recordkeeping
  • Time management and problem-solving ability
  • Communication and interpersonal skills
  • Knowledge of computer hardware, software and peripherals
  • Knowledge of IT standards and protocols
  • Knowledge of customer service best practices.
  • Information Technology
  • Computer Science

Top Skills & Keywords for IT Support Specialist Resumes:

Hard skills.

  • Troubleshooting and Problem-Solving
  • Network Administration
  • Operating System Installation and Configuration
  • Hardware and Software Maintenance
  • Technical Documentation
  • Active Directory Management
  • Cloud Computing
  • Virtualization
  • Firewall Configuration
  • Backup and Disaster Recovery
  • Remote Desktop Support
  • IT Security and Compliance

Soft Skills

  • Communication and Interpersonal Skills
  • Problem Solving and Troubleshooting
  • Attention to Detail and Accuracy
  • Time Management and Prioritization
  • Adaptability and Flexibility
  • Empathy and Customer Service Orientation
  • Active Listening and Feedback Incorporation
  • Patience and Tolerance
  • Analytical and Logical Thinking
  • Teamwork and Collaboration
  • Technical Aptitude and Knowledge
  • Stress Management and Resilience

Resume Action Verbs for IT Support Specialists:

  • Troubleshooted
  • Collaborated
  • Implemented

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it support officer resume

Resume FAQs for IT Support Specialists:

How long should i make my it support specialist resume, what is the best way to format a it support specialist resume, which keywords are important to highlight in a it support specialist resume, how should i write my resume if i have no experience as a it support specialist, compare your it support specialist resume to a job description:.

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Related Resumes for IT Support Specialists:

It support analyst, it support manager, it helpdesk, it service manager, it systems analyst, it technical manager, it system administrator, it security analyst.

IT Support Officer resume templates

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IT Support Specialist Resume Examples

Writing a great IT Support Specialist resume is an important step in your job search journey. When writing your resume, you should be sure to include the specific qualifications, experience, and technical abilities required for the position. In addition, you should include the right keywords and industry buzzwords to help your resume stand out and be noticed. In this guide, you’ll find examples and tips to help you write a professional IT Support Specialist resume that will land you interviews and get you hired.

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IT Support Specialist

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

IT Support Specialist with 9+ years of experience providing technical support to end- users in corporate and small business settings. Proven ability to troubleshoot and solve complex IT problems quickly and effectively. Demonstrated experience in a variety of hardware, software, and network maintenance and implementation. Expert in customer service, an ability to communicate technical issues in non- technical terms, and a strong attention to detail.

Core Skills :

  • Technical Support
  • Troubleshooting
  • Network Maintenance
  • Hardware/Software Installation
  • System Administration
  • Problem Solving
  • Customer Service

Professional Experience : IT Support Specialist, Microsoft Corporation – San Francisco, CA | 2017- Present

  • Provide technical support to users in a corporate environment.
  • Troubleshoot and resolve technical issues related to hardware, software, and networks.
  • Assist users with installation of new hardware and software.
  • Monitor and maintain system performance and security.
  • Create user accounts and manage access.
  • Respond to user inquiries, document the issue, and provide resolution.

IT Support Technician, Apple Inc. – Seattle, WA | 2014- 2017

  • Assisted users with hardware, software, and network issues.
  • Installed and configured computers, printers, and other peripherals.
  • Developed and implemented system security protocols.
  • Researched and resolved technical issues.
  • Assisted with the setup and management of Wi- Fi networks.
  • Provided user training on computer and network usage.

Education : Bachelor of Science in Information Systems, University of Washington – Seattle, WA | 2010- 2014

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IT Support Specialist Resume with No Experience

Recent college graduate with excellent technical and customer service skills in search of an IT Support Specialist role. Seeking to leverage knowledge of computer systems and hardware to provide customers with quality support.

  • Excellent communication skills
  • Computer hardware and system troubleshooting
  • Ability to identify and resolve technical issues
  • Customer service orientation
  • Strong problem- solving skills
  • Knowledge of computer systems and network configurations

Responsibilities

  • Assist customers with technical inquiries through email and phone
  • Diagnose and troubleshoot hardware, system and network issues
  • Provide customers with technical advice and guidance
  • Install, test and configure application software for customers
  • Resolve customer complaints in a timely manner
  • Maintain detailed records of customer interactions, inquiries and resolved issues

Experience 0 Years

Level Junior

Education Bachelor’s

IT Support Specialist Resume with 2 Years of Experience

Highly detail- oriented and organized IT Support Specialist with two years of experience providing technical assistance to end- users. Proven ability to troubleshoot problems quickly and efficiently, utilizing a strong background in information technology, customer service and product acquisitions. Skilled in developing strong relationships with customers and colleagues, demonstrating a strong commitment to providing high- quality customer service.

  • Computer troubleshooting
  • Network and system maintenance
  • Technical support
  • Customer service
  • Software installation
  • Hardware installation
  • Problem solving
  • Team collaboration

Responsibilities :

  • Provided technical support to customers and businesses in resolving computer hardware and software issues.
  • Diagnosed software and hardware issues and replaced defective parts.
  • Performed system maintenance, software installations, hardware installations, and data entry.
  • Identified, evaluated and resolved problems related to software applications, operating systems and hardware components.
  • Assisted in developing and maintaining procedures for backup, security, and user support.
  • Developed strong relationships with customers and colleagues.
  • Demonstrated a commitment to providing exemplary customer service.

Experience 2+ Years

IT Support Specialist Resume with 5 Years of Experience

A highly- skilled and experienced IT support specialist with 5 years of experience in setting up, configuring, and troubleshooting computer hardware, software, and networks. Able to provide problem resolution and technical support to end- users via telephone and remote access, as well as on- site support. Possesses strong interpersonal, organizational, and communication skills, with the ability to work independently or in a team.

  • IT troubleshooting
  • Network configuration
  • Desktop, server, and application support
  • Remote and on- site support
  • Problem- solving
  • Interpersonal and communication skills
  • Installing and configuring computer hardware, software, systems, networks, and printers.
  • Troubleshooting system and network problems and diagnosing and solving hardware and software faults.
  • Setting up new users’ accounts and profiles and dealing with password issues.
  • Responding to queries and providing technical support over the phone and remote access.
  • Repairing and replacing hardware and other IT equipment when necessary.
  • Testing and evaluating new technology.
  • Training staff on new systems or software.
  • Developing and implementing IT policies, procedures, and best practices.

Experience 5+ Years

Level Senior

IT Support Specialist Resume with 7 Years of Experience

Highly motivated and experienced IT Support Specialist with 7 years of experience providing technical support for a wide range of computer and software systems. Proven track record of troubleshooting, problem solving, and excellent customer service and communication skills. Highly adept at working with remote users, identifying and resolving hardware and software issues, and implementing best practices.

  • Strong problem- solving and troubleshooting abilities
  • Customer service oriented
  • Knowledge of hardware and software systems
  • Proficient with network and security protocols
  • Excellent communication and interpersonal skills
  • Network administration and installation
  • Provided technical support to internal and remote customers
  • Installed and configured hardware and software systems
  • Resolved software and hardware compatibility issues
  • Troubleshot and diagnosed network and security problems
  • Monitored system performance and implemented best practices
  • Assisted in the installation of new systems, software, and updates
  • Prepared and maintained documentation and user manuals

Experience 7+ Years

IT Support Specialist Resume with 10 Years of Experience

Highly experienced IT Support Specialist with 10 years of experience providing technical assistance, troubleshooting and problem solving. Proven track record of successfully maintaining, configuring and supporting hardware, software and networking products. Able to work efficiently as part of a team or independently, with strong customer service skills.

  • Advanced knowledge of Windows, Linux, UNIX and Mac systems
  • Experience with hardware and software installation and upgrades
  • Familiarity with network architecture and network security systems
  • In- depth knowledge of standard networking protocols such as TCP/IP, HTTP and FTP
  • Proficient in troubleshooting and problem solving
  • Excellent communication and customer service skills
  • Providing support to users for technical and software issues
  • Installing, configuring and troubleshooting hardware and software
  • Maintaining and configuring networked and standalone computer systems
  • Upgrading existing software and hardware components
  • Monitoring performance and security of systems
  • Performing security audits and providing security patching
  • Troubleshooting, diagnosing and resolving technical issues
  • Identifying, researching and resolving user inquiries
  • Creating reports and documentation for internal use
  • Providing user training and orientation for new systems and programs

Experience 10+ Years

Level Senior Manager

Education Master’s

IT Support Specialist Resume with 15 Years of Experience

Experienced IT Support Specialist with 15 years of experience offering comprehensive technical expertise and a strong customer service mindset. Proven track record in resolving complex hardware and software issues, responding to user inquiries in a timely fashion, and providing solutions to improve system performance and user experience. Skilled in troubleshooting, problem solving, and implementing solutions with a focus on customer service.

  • Technical Troubleshooting
  • Network and System Administration
  • Database Management
  • Operating System Installation and Maintenance
  • Software Installation and Configuration
  • Customer Service and Technical Assistance
  • System Security and Risk Management
  • Responding to customer inquiries in a timely and professional fashion
  • Diagnosing technical and software issues and providing solutions
  • Installing, configuring, and maintaining operating systems, applications, and network software
  • Troubleshooting hardware and software problems and providing resolution
  • Ensuring system security and performing system backups and data recovery
  • Identifying and resolving system performance and security issues
  • Maintaining user accounts and access permissions
  • Deploying new technologies and performing system upgrades to improve productivity

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

What should be included in a IT Support Specialist resume?

A resume for an IT Support Specialist should clearly demonstrate the applicant’s qualifications and experience in technical support. It should also highlight the most relevant skills and experiences that are applicable to the position. In order to create a resume that stands out, here are some tips on what to include:

  • Professional Summary: A professional summary should provide a brief overview of your qualifications. Mention your years of experience, knowledge of IT systems, and any certifications you may have.
  • Technical Skills: List all the technical skills you have that are applicable to the position. This could include hardware and software setup, troubleshooting, remote support, etc.
  • Experience: Provide a detailed list of past experiences that demonstrate your qualifications. Include your job titles, employers, and dates of employment.
  • Education: Include your highest level of education and any certifications or specialized training you may have received.
  • Projects: If you have completed any projects or relevant work that is related to IT support, list them here.
  • Additional Skills: Include any additional skills or qualifications that you have that may be beneficial for the position. This could include customer service experience, organizational skills, etc.

By following these tips, you can create a resume that accurately reflects your knowledge and experience in IT support. Ensure that your resume is comprehensive and emphasizes your most relevant qualifications.

What is a good summary for a IT Support Specialist resume?

A IT Support Specialist resume should include a concise summary that outlines your background in the IT field and your knowledge of computer systems, software, and hardware. This summary should emphasize your troubleshooting abilities and your experience with issues that may arise in a customer service role. It should also include your ability to provide customer service, your understanding of customer service protocols, and your ability to work within tight deadlines. Your summary should further demonstrate your technical proficiency, as well as your capabilities to use problem solving skills and troubleshoot technical issues. Finally, mention any certifications or training you have received in the IT field that equip you to work as an IT Support Specialist.

What is a good objective for a IT Support Specialist resume?

A IT Support Specialist role is a technical role that requires a combination of both technical and customer service skills. When applying for this role, an employer would want to see that these skills are present in an applicant’s resume. Here are a few good objectives for a IT Support Specialist resume:

  • To leverage my technical and customer service skills to provide exceptional support to customers
  • To utilize my experience in troubleshooting and solving IT issues to quickly resolve customer inquiries
  • To use my strong interpersonal skills to develop positive relationships with customers and team members
  • To apply my knowledge of computer systems, hardware, software, and networks to ensure maximum uptime for customers
  • To apply my excellent problem-solving, communication, and organizational skills to collaborate with stakeholders and provide a high level of customer service
  • To use my experience in IT operations to work alongside other members of the team to improve processes and support customers in a timely manner

How do you list IT Support Specialist skills on a resume?

When you think of IT support specialists, you likely think of the technical skills that they need to successfully do the job. However, there are many soft skills that are also important to list on a resume. By including these additional skills, you can show employers a comprehensive view of your technical and interpersonal abilities.

When listing your skills on a resume, be sure to include both technical and soft skills. Doing so will demonstrate that you have not only the technical chops, but also the communication and customer service abilities necessary for the job. Here are some skills that you can include on your resume for an IT support specialist role:

  • Troubleshooting and problem-solving: IT support specialists must be able to diagnose, troubleshoot and resolve software, hardware and internet issues.
  • Technical proficiency: IT support specialists must be well-versed in various technologies and software applications.
  • Communication: IT support specialists must be able to communicate technical information to non-technical people, as well as effectively listen to customers to identify their needs.
  • Customer service: IT support specialists must be adept in customer service and possess the ability to handle difficult customers.
  • Networking: IT support specialists need to be able to install and configure networks and network components.
  • Collaboration: IT support specialists must be able to collaborate with other IT personnel in order to resolve technical issues.
  • Time management: IT support specialists must be able to manage their own time and prioritize tasks to meet deadlines.
  • Attention to detail: IT support specialists must be detail-oriented and able to spot minor errors that could have significant consequences.
  • Multitasking: IT support specialists must be able to work on multiple tasks at once and manage competing priorities.

What skills should I put on my resume for IT Support Specialist?

IT support specialists provide technical assistance and troubleshooting to their organization’s user base. This means that their resume must reflect a wide variety of skills that span many areas of technology.

When creating your resume as an IT support specialist, here are some skills to consider listing:

  • Technical Troubleshooting: IT support specialists must have strong problem solving abilities, as they will be solving user’s technical problems on a daily basis.
  • Networking: IT support specialists need to have a good understanding of how networks work and how to diagnose network problems.
  • Hardware and Software Knowledge: The ability to install, configure, and manage computer hardware and software is essential for IT support specialists.
  • Data Security: IT support specialists must have a good understanding of security risks and how to mitigate them.
  • Patience and Communication: As many users will not be technical, IT support specialists must have good communication and interpersonal skills to be able to explain technical concepts in a way that is easy to understand.
  • Customer Service: IT support specialists must also have strong customer service skills, as they will be the primary point of contact for users.

By having a good understanding of the skills listed above, you will be sure to list the right skills to make your resume stand out as an IT support specialist.

Key takeaways for an IT Support Specialist resume

An IT Support Specialist resume should demonstrate a solid understanding of technical knowledge and customer service. It is important to understand the skills and experience needed to be successful in an IT Support Specialist role and to make sure that the resume includes this information to stand out in the job market. Here are some key takeaways for an IT Support Specialist resume:

  • Focus on your technical knowledge. It is important to emphasize the technical skills and certifications that you have acquired throughout your career to demonstrate that you possess the necessary knowledge for the role. Include any industry-recognized certifications such as CompTIA A+ and Microsoft Certified Solutions Expert (MCSE).
  • Highlight customer service experience. IT Support Specialists need to be able to handle customer issues with a positive attitude and provide quality customer service. Include any previous customer service experience on your resume to show employers that you have the expertise to effectively handle customer issues.
  • Include relevant experience. Include any professional experience that is related to the IT Support Specialist role, such as a prior IT Specialist or Help Desk Technician role. This will demonstrate that you understand the IT Support role and have the necessary skills for the position.
  • Quantify your accomplishments. Whenever possible, include any accomplishments that you achieved in previous roles. This will help to demonstrate your value to the employer and set you apart from other candidates.

By including these key takeaways in an IT Support Specialist resume, you will be able to demonstrate to employers that you have the necessary experience and skills for the role. This will help you to stand out in the job market and improve your chances of landing an IT Support Specialist position.

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IT Support Specialist Resume Examples: Proven To Get You Hired In 2024

Hiring Manager for IT Support Specialist Roles

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  • IT Support Specialist
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  • IT Technical Analyst
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IT Support Specialist Resume Template

Download in google doc, word or pdf for free. designed to pass resume screening software in 2022., it support specialist resume sample.

IT support specialists are specifically tasked with helping companies or individuals acquaint themselves with technology, and are there to answer any questions or solve any issues their clients may have with technology. Most mid to large-sized companies will have an I.T. support department so you will most likely be working in-house. Apart from an extensive background in I.T., this role requires excellent communication skills and efficient troubleshooting. Make sure your resume is balanced and highlights both your I.T. skills and your customer service skills. This resume does this effectively.

An IT Support Specialist resume sample highlighitng the applicant's technical skill and their customer support skills.

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Recruiter Insight: Why this resume works in 2022

Tips to help you write your it support specialist resume in 2024,    highlight communication skills like languages..

Because this role is a support role, your communication skills are of great importance. Including languages that your speak would be very relevant and potentially very beneficial; especially if you are applying to an international or multi-lingual company.

Highlight communication skills like languages. - IT Support Specialist Resume

   Have an extensive skills list.

One of the most important requirements for an I.T. specialist is the ability to solve any I.T. problems that may arise. The easiest way to show your competency in this area is to have a thorough skills list that shows all the areas in I.T. that you are skilled in and could offer support in.

Have an extensive skills list. - IT Support Specialist Resume

Help Desk Specialist Resume Sample

Technical support specialist resume sample, it technical analyst resume sample, systems support analyst resume sample.

We spoke with hiring managers at companies like Google, Microsoft, and Apple to understand what they look for in IT Support Specialist resumes. They shared insider tips on how to make your resume stand out and increase your chances of getting hired. Here are the top tips they recommend:

   Highlight your technical skills

Hiring managers want to see that you have the technical skills needed for the job. Be specific about the technologies and tools you have experience with.

Instead of just listing 'technical support', include details like:

  • Provided technical support for Windows and Mac operating systems
  • Troubleshot hardware, software, and network connectivity issues
  • Installed and configured computer systems and peripherals

Quantify your experience where possible. For example:

  • Resolved an average of 50+ support tickets per week
  • Maintained 99% customer satisfaction rating over 2 years

Bullet Point Samples for IT Support Specialist

   Show your customer service skills

IT support is not just about technical skills. You also need strong customer service skills to communicate with and assist users. Highlight your ability to:

  • Communicate technical information to non-technical users
  • Provide patient and empathetic support
  • Resolve customer issues efficiently

Avoid generic statements like:

  • Good communication skills
  • Customer service experience

Instead, provide specific examples:

Helped reduce average call times by 20% by implementing new troubleshooting scripts and processes. Consistently maintained customer satisfaction scores above 95%.

   Include relevant certifications

Certifications show that you have the knowledge and skills needed for the job. They can also help your resume stand out. Some common certifications for IT support specialists include:

  • Microsoft Certified Solutions Associate (MCSA)
  • Apple Certified Support Professional (ACSP)
  • Cisco Certified Network Associate (CCNA)

List your certifications in a separate section on your resume. Include the full name of the certification, the issuing organization, and the date earned.

   Emphasize your problem-solving skills

IT support is all about solving problems. Hiring managers want to see that you have strong problem-solving skills and can think critically.

Instead of just saying you have 'problem-solving skills', provide examples of how you have used those skills:

  • Diagnosed and resolved complex technical issues for clients
  • Developed and implemented process improvements to prevent recurring issues
  • Collaborated with team members to troubleshoot challenging problems

Quantify your impact where possible:

Identified and resolved a system issue that reduced downtime by 80% and saved the company an estimated $50,000 per year.

   Tailor your resume to the job

Customize your resume for each job you apply to. Use the job description as a guide for what skills and experience to highlight.

For example, if the job mentions specific technologies, make sure those are prominently featured on your resume. If the job emphasizes customer service, focus on your communication and problem-solving skills.

Avoid using the same generic resume for every job application. A tailored resume shows the hiring manager that you are a strong fit for their specific needs.

   Showcase your achievements

Don't just list your job duties and responsibilities. Hiring managers want to see the impact you had in your previous roles. Use achievement-oriented bullet points to showcase your successes.

For example, instead of:

  • Provided technical support to users
  • Resolved an average of 100 support tickets per month, consistently exceeding team targets by 20%
  • Reduced average resolution time by 30% by implementing a new ticketing system and processes

Quantify your achievements with numbers, percentages, and other metrics. This helps hiring managers understand the scope and impact of your work.

Writing Your IT Support Specialist Resume: Section By Section

  summary.

A resume summary is an optional section that highlights your most relevant qualifications for the job you're applying for. While it's not required, a well-written summary can help you stand out from other candidates and provide context for your experience, especially if you're changing careers or have a diverse background. However, avoid using an objective statement, as it focuses on your goals rather than how you can benefit the employer.

When writing your IT support specialist resume summary, focus on your technical skills, problem-solving abilities, and customer service experience. Use keywords from the job description to demonstrate your fit for the role, but avoid repeating information that's already in other sections of your resume. Keep your summary concise, limiting it to a few sentences or a short paragraph.

How to write a resume summary if you are applying for an IT Support Specialist resume

To learn how to write an effective resume summary for your IT Support Specialist resume, or figure out if you need one, please read IT Support Specialist Resume Summary Examples , or IT Support Specialist Resume Objective Examples .

1. Highlight your technical expertise

Emphasize your proficiency in the technical skills and tools required for an IT support specialist role. This may include:

  • Operating systems (e.g., Windows, macOS, Linux)
  • Hardware and software troubleshooting
  • Network configuration and maintenance
  • Cybersecurity and data protection

Here's an example of a summary that effectively highlights technical expertise:

Experienced IT support specialist with 5+ years of experience in troubleshooting hardware, software, and network issues. Proficient in Windows and macOS environments, with a strong background in network configuration and cybersecurity. Proven track record of resolving complex technical problems and implementing preventative maintenance measures.

Avoid using vague or generic statements that don't showcase your specific skills, such as:

  • Skilled in various technical areas
  • Familiar with many different technologies

2. Showcase your customer service skills

In addition to technical expertise, IT support specialists need strong communication and problem-solving skills to effectively assist users. Highlight your ability to:

  • Communicate complex technical concepts to non-technical users
  • Remain patient and empathetic when working with frustrated users
  • Collaborate with team members and other departments

Here's an example of how to showcase these skills in your summary:

Customer-focused IT support specialist with a proven ability to communicate complex technical solutions to diverse user groups. Skilled in active listening, problem-solving, and collaboration to efficiently resolve user issues and maintain high levels of customer satisfaction. Committed to continuous learning and staying up-to-date with emerging technologies.

Avoid making subjective claims about your soft skills without providing context, such as:

  • Excellent communication skills
  • Team player with a strong work ethic

  Experience

Your work experience section is the heart of your resume. It's where you show hiring managers what you've accomplished in previous roles and how you can apply those skills to the IT support specialist position you're targeting.

In this section, we'll cover the key steps to writing an effective work experience section that will grab the attention of employers and help you land more interviews.

1. Use strong, relevant action verbs

When describing your work experience, start each bullet point with a strong action verb that showcases your skills and accomplishments. Avoid generic verbs like "assisted" or "helped." Instead, use industry-specific verbs that highlight your technical expertise, such as:

  • Troubleshot and resolved complex hardware and software issues
  • Configured and maintained network systems
  • Implemented cybersecurity protocols to protect sensitive data
  • Optimized system performance through regular maintenance and updates

By using strong, relevant action verbs, you demonstrate your value and make your resume more engaging to read.

Action Verbs for IT Support Specialist

2. Quantify your impact with metrics

Whenever possible, use numbers and metrics to quantify your achievements and show the impact of your work. This helps hiring managers understand the scope of your responsibilities and the value you brought to your previous roles. For example:

  • Resolved an average of 50+ support tickets per day, consistently exceeding team targets
  • Reduced system downtime by 30% through proactive monitoring and maintenance
  • Trained and onboarded 15 new hires, resulting in a 25% increase in team productivity

If you don't have access to specific metrics, you can still use numbers to provide context:

  • Managed IT support for an office of 200+ employees
  • Supported a network of 500+ devices across multiple locations

3. Highlight your technical skills and tools

As an IT support specialist, your technical skills and knowledge of industry-standard tools are crucial. Make sure to showcase your expertise by mentioning specific technologies, software, and methodologies you've worked with. For example:

  • Proficient in Windows, macOS, and Linux operating systems
  • Experienced with remote support tools such as TeamViewer and LogMeIn
  • Skilled in network troubleshooting using tools like Wireshark and Ping Plotter
  • Familiar with ITIL framework and best practices

Avoid simply listing generic skills without context. Instead, demonstrate how you've applied your skills to solve problems and deliver results:

  • Technical skills: Hardware, software, networking
  • Utilized advanced hardware and software troubleshooting skills to diagnose and resolve complex technical issues, reducing average resolution time by 20%

4. Show career growth and progression

Employers want to see that you've progressed and taken on more responsibility throughout your career. If you've been promoted or taken on leadership roles, make sure to highlight that in your work experience section. For example:

IT Support Specialist, ABC Company (2018-2021) - Promoted to Senior IT Support Specialist in 2020 due to strong performance and leadership skills - Mentored and trained a team of 5 junior support specialists, ensuring consistent quality of service - Collaborated with cross-functional teams to implement new technologies and improve processes

If you don't have a formal promotion, you can still demonstrate growth by showcasing how your responsibilities and impact increased over time:

  • Started as a junior support specialist handling basic troubleshooting tasks
  • Gradually took on more complex projects and became the go-to person for escalated issues
  • Developed and delivered training sessions on new technologies to help upskill the team

  Education

The education section of your IT support specialist resume should be concise yet impactful. It's an opportunity to showcase your relevant technical knowledge and training. Here are some key tips to keep in mind when writing your education section:

How To Write An Education Section - IT Support Specialist Roles

1. List degrees that relate to IT support

Include your most relevant degrees first, such as a Bachelor's in Computer Science, Information Technology, or a related field. If you have multiple degrees, list them in reverse chronological order.

Here's an example of how to format your degree:

Bachelor of Science in Information Technology University of ABC, Anytown, USA Graduation: May 2020

If you don't have a directly related degree, you can still include your education. Just make sure to highlight relevant coursework or projects in the description.

2. Highlight relevant coursework and projects

If you're a recent graduate or have limited work experience, you can bolster your education section by listing relevant coursework, projects, or academic achievements. This shows employers that you have the necessary skills and knowledge for the role.

For example:

  • Relevant Coursework: Network Security, Database Management, IT Project Management
  • Senior Capstone Project: Developed a ticketing system for the university's IT department, improving response times by 25%

3. Include relevant certifications

In the IT field, certifications are highly valued and can set you apart from other candidates. If you have any relevant certifications, such as CompTIA A+, Network+, or ITIL, include them in your education section.

Here's an example:

CompTIA A+ Certification Issued: June 2021 Expiration: June 2024

If you have multiple certifications, consider creating a separate "Certifications" section to highlight them.

4. Keep it brief for senior-level positions

If you're a senior-level IT support specialist with extensive work experience, your education section should be brief and to the point. Employers will be more interested in your professional accomplishments than your academic background.

Here's an example of what not to do:

Bachelor of Science in Computer Science University of XYZ, Anytown, USA Graduation: May 1995 Relevant Coursework: Programming 101, Intro to Databases, Web Development GPA: 3.2

Instead, keep it concise:

Bachelor of Science in Computer Science University of XYZ

  Skills

The skills section on your resume is one of the most important parts, especially as an IT support specialist. Hiring managers and recruiters will quickly scan this section to see if you have the technical skills and knowledge they need. Here are some tips to make sure your skills section is effective and helps you get noticed.

How To Write Your Skills Section - IT Support Specialist Roles

1. Highlight technical skills from the job description

When applying for IT support specialist roles, it's crucial to showcase the specific technical skills that the job requires. Look closely at the job description and identify the key skills they are looking for, such as:

  • Networking protocols (TCP/IP, DHCP, DNS)
  • Operating systems (Windows, Linux, macOS)
  • Helpdesk ticketing systems (Zendesk, ServiceNow)
  • Scripting languages (Python, PowerShell)

By tailoring your skills section to match the job requirements, you'll demonstrate to the employer that you have the specific expertise they need. This will also help your resume pass through Applicant Tracking Systems (ATS) that screen for relevant keywords.

To check if your resume has the right skills and keywords that employers are looking for, try using a tool like Targeted Resume . It analyzes your resume against a specific job description and provides suggestions on skills to include.

2. Group skills into categories

Rather than listing your skills in a long, unorganized bullet list, consider grouping them into categories. This makes it easier for hiring managers to quickly scan and understand your expertise. For example:

Operating Systems : Windows 10, Linux, macOS Networking : TCP/IP, DHCP, DNS, Cisco IOS Helpdesk Support : Zendesk, ServiceNow, Remote Desktop Scripting : Python, PowerShell, Bash

Grouping your skills into 3-4 main categories keeps your skills section organized and focused. Avoid creating too many categories, which can look cluttered and unfocused, like this example:

Software : Zendesk, Salesforce, ServiceNow, Jira Hardware : Laptops, Desktops, Printers, Scanners Mobile Devices : iOS, Android Networking : Firewalls, Routers, Switches Databases : SQL, MySQL, Oracle Cloud Platforms : AWS, Azure

Not sure if your skills section is well-organized and effective? Get an objective critique with Score My Resume , which checks your resume's skills section and other key areas in seconds.

3. Include both hard and soft skills

As an IT support specialist, technical hard skills are essential to include on your resume. However, don't neglect important soft skills that are also crucial for success in this customer-facing role. Some key soft skills to consider are:

  • Problem-solving
  • Attention to detail
  • Communication
  • Time management

While you should focus primarily on technical skills, adding a few key soft skills shows hiring managers that you're well-rounded. Just be sure to demonstrate these soft skills in your work experience rather than listing generic buzzwords.

Here's an example of an IT support specialist skills section that balances hard and soft skills:

Technical Skills : Windows 10, Active Directory, Zendesk, Cisco networking, Python scripting Soft Skills : Troubleshooting, communication, attention to detail, time management

Avoid listing too many soft skills, which can make it seem like you lack technical expertise. Aim for no more than 4-5 soft skills at most.

4. List skills by proficiency level

If you want to provide more context about your skills, consider listing them by proficiency level. This gives employers a better sense of your expertise in each area. For example:

Expert : Windows 10, Active Directory, Zendesk ticketing system Advanced : Linux, Cisco IOS, SQL databases Intermediate : Python, PowerShell scripting

However, be honest about your proficiency levels. Don't claim to be an "expert" in a skill unless you truly are. Also, avoid listing skills as "beginner" on your resume, as this suggests you don't have enough experience yet.

Here's an example of how not to list skills by proficiency level:

Expert : Windows 10, Linux, Python, SQL, network troubleshooting, helpdesk support, technical writing, project management Beginner : Cloud computing, agile methodologies, data analysis

Listing too many skills as "expert" is unrealistic and seems exaggerated. And including "beginner" skills takes up valuable space without adding much value. Instead, focus on skills you have at least intermediate to advanced proficiency in.

Tailor your listed proficiencies to the job you're applying to. If a skill is critical for the role, make sure you have it listed as "advanced" or "expert" if possible.

Skills For IT Support Specialist Resumes

Here are examples of popular skills from IT Support Specialist job descriptions that you can include on your resume.

  • Microsoft SQL Server
  • Web Development
  • Troubleshooting
  • Windows Server

Skills Word Cloud For IT Support Specialist Resumes

This word cloud highlights the important keywords that appear on IT Support Specialist job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.

Top IT Support Specialist Skills and Keywords to Include On Your Resume

How to use these skills?

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IT Support Specialist Resumes

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Information Technology Officer Resume Samples

An Information Technology Officer is responsible for developing and implementing technology solutions for the organization. The job description and duties are listed on the Information Technology Officer Resume as – reviewing approving new information technology alternatives, evaluating data needs and security strategies, suggesting possible changes, participating in end-user training sessions, creating opportunities for the junior staff, preparing documentation for future reference among the IT team ; developing plans for IT projects, managing the implantation of projects relating to the company’s hardware, software and other IT systems, and overseeing technical staff working on the projects.

The most sought-after skills include the following – the ability to deal with sensitive information, strong interpersonal skills, well-organized, and the ability to follow strict security and confidentiality policies, a high level of technical knowledge, and extensive experience with mainframe operations. A degree in the field of Information Technology is commonly required for this role.

Information Technology Officer Resume example

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Information Technology Officer Resume

Headline : Serving as IT Lead on $145 million Gladstone Mission Bay Project, directing the design, build, testing, and sign off on IT, VoIP, A/V, wireless bridge, UPS, and security infrastructure for 200,00 square foot building, later named Best Local R&D Building of the Year by San Francisco Business Times.

Skills : Basic System Repair, Managing Skills.

Information Technology Officer Resume Template

Description :

  • Maintained network design and implementation, control of user authentication, access to resources, and ensured network infrastructure security using Cisco routers and switches.
  • Ran routine updates of signatures to prevent intrusions via Malware, Spyware, Trojans, Spam, and Phishing attempts.
  • Followed regulations mandated by the Federal Deposit Insurance Corporation (FDIC).
  • Participated in multiple audits performed by the FDIC regarding information assurance (IA), client's personally identifiable information (PII), and general use of information technology (IT).
  • Reviewed security policies, practices, and enforcement with the Security Office, and appropriate members of management.
  • Responded to all port monitoring reports, following up with security vendor to track the source of intrusion attempts and block IP address ranges.
  • Handled security incidents by providing solutions to specific incidents and documented all actions taken, updating security policies if necessary.

Summary : Technical, results-oriented manager with twelve plus years of increasing responsibilities in Information Technology and Operational environments. Effective problem solver who has shown a proven ability to setup new organizational frameworks as well as to make under-performing operations efficient. Directing organizational efforts with integrity and a focus on successful projects with high adoption rates.

Skills : Java, Python, Machine Learning, MySQL, PHP, R, UNIX, JavaScript, Matlab, C++, C.

Information Technology Officer Resume Format

  • Responsible for managing and assuring the Bank's information technology activities are secure and stable, used to help maximize profits, and are in the best interest of the stockholders, employees and public.
  • Managed 20 Microsoft 2003 and 2008 servers, 95 Microsoft Windows 7 desktops, 18 network printers, and 90 user profiles within Active Directory.
  • Setup and maintained WSUS to keep all Microsoft products updated with latest patches.
  • Prepared and reviewed necessary IT documents and polices for approval by the monthly Board of Directors meeting.
  • Assisted in setup, installation, and maintain Avaya Voice Over IP telephone system.
  • Taught end users MS Exchange basics, maintain the internal email system and SpamTitan Spam filter.
  • Developed a bank wide computer refresh program, an Information Technology Risk Assessment, and an IT cost per department analysis.

Headline : Supporting the design, development, and delivery of regular training classes for the Sponsors enterprise intelligence production tracking application and also Attending regular team meetings to discuss ongoing application updates and improvements.

Skills : Program Management, Project Management, Client Server/Networking/Hardware,.

Information Technology Officer Resume Template

  • Served as the Portfolio Domain Manager, overseeing 160 programs and application systems that supports over 206,000 users with an operating budget over $120 million dollars.
  • Conducted data analysis research on existing solutions (Application Integration, Big Data, and SOA) to support replacement of legacy systems and applications for a cloud computing solution.
  • Analyzed data requirements, application and processing architectures, data dictionaries, and database schema; then leveraging Business Intelligence technology solutions that meet implicit and explicit needs of stakeholders.
  • Promoted customer relationships; work collaboratively with customers and staff to plan and deliver technology and information services that support the strategy and operations of the stakeholder's moving applications to Private and Hybrid Clouds using Microsoft's Windows Azure (Websites, SharePoint, Microsoft SQL, Microsoft Active Directory, Enterprise Resource Planning (ERPs).
  • Worked with other IT resources to design, develop, test, and implement cloud computing solutions that meet functional specifications of SLAs for stakeholders.
  • Interfaced with stakeholders' operations, application, infrastructure and other teams to ensure processes support their needs and there is buy-in and adherence.
  • Managed large, complex, Information Technology projects by leading project teams to deliver business solutions and to drive IT integration.

Summary : Able to work on own initiative and as part of a team. To work for a corporate establishment where I could make a Laudable Contribution while Developing Business Acumen and Professional skills. Quick to Recognize Problems and Execute Solution Skill Involves Managing, Developing and Motivating Team to Achieve their Objectives BIO-DATA.

Skills : Cisco Routing & Switching, Cisco Security, Data-Center.

Information Technology Officer Resume Sample

  • Established bid documents for the purchase of services for IRD, reviewed documents, and presented reports to management with grading.
  • Liaised with outsourced hardware and software company.
  • Implemented procurement of necessary hardware and software.
  • Created training for employees related to the e-tax system.
  • Initiated branch office visits to evaluate the system and generate feedback from staff members.
  • Assembled requirements from the user.
  • Partnered with developers for requirement analysis, business functions, security, user interface, and hardware/network capacity.

Objective : Seeking an Information Technology Officer position with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.

Skills : Driving Stick, Microsoft Office, Working On Cars, Photoshop, Photography, Lightroom.

Information Technology Officer Resume Example

  • Designed and deployed an entire network of ADBL in Data Center, Disaster Recovery Center and 121 remote sites with Cisco equipment (C6506 to C891).
  • Implemented Dynamic and Static Routing in Core, Distribution Layer and Access Layer and VPN across all remote sites to enable Information Security in Cisco Routers and Switches.
  • Implemented AAA Server (TACACS+) to enable Network-Based Authentication, Authorization, and Accounting.
  • Implemented Network Monitoring System for entire System Monitoring of Servers, Communication Equipment, and Remote Branches according to the regions.
  • Performed Routing Optimization, Firewall Optimization, and Automatic Failover handling.
  • Monitored and Troubleshoot Critical Communication issues and any reported problems.
  • Supported IBM RISC, CISC Servers in Data Center, and DRC through AIX 6.1 Operating System.

Objective : Hardworking, organized, Information Technology Officer professional with a proven background delivering sensible business technology solutions on time and under budget while working as a team member or team leader.

Skills : ITIL Foundation, Communication Skills.

Information Technology Officer Resume Sample

  • Involved in conceptualizing the information Technology Plan to identify and solve computer-related problems.
  • Included developing policies and implementing procedures to be in compliance with national and international military directives.
  • Applied technical expertise and business skills to evaluate the cost-effectiveness and feasibility of contractor proposals.
  • Trained subordinates to disassemble, restore malfunctioning equipment, and improved our security-based policies.
  • Managed, supervised, and performed administrative duties for CEO.
  • Coordinated correspondence, supervised disposition of inactive records dealing with the use of record management.
  • Optimized the training of over twenty-five 25 professionals to enhance productivity.

Objective : Answering user inquiries regarding computer software and hardware operation to resolve problems, including requirements originating from a field location, and also Entering commands and observe system functioning to verify correct operations and detect errors.

Skills : MS office, Technology Officer.

Information Technology Officer Resume Template

  • Responsible for configuration of windows Active Directory domain.
  • Installed and designed various Group Policy Objects (GPO's) for AD domain and ous.
  • Implemented all new software and equipment.
  • Monitored and maintained server security.
  • Assigned user accounts and grant permissions to shared resources.
  • Installed and configured Backup Exec Veritas 10 Backup Server to backup all windows servers and database.
  • Setup Device Pools, Medias, Polices, Backup selection, and Backup Jobs and restore.

Objective : Information Technology Officer with 3 years of experience in installing and performing minor repairs to hardware, software, and peripheral equipment, following design or installation specifications, and also Overseeing the daily performance of computer systems.

Skills : Planning Skills, IT.

Information Technology Officer Resume Example

  • Provided application-side IT support to 80+ plus people; helpdesk, training delivery, and updates to the content management system.
  • Provided personalized support to users at all levels of the organization including the Board, Legal, Claims Assessors, and the Service Center.
  • Delivered a number of key time-saving projects, including many that I took from concept to deployment.
  • Created and managed databases.
  • Exported reports using PL/SQL and Wrote Visual Basic macros for Excel as required to dress the data.
  • Liaised with external consultants in areas of data mining and data scrubbing.
  • Consulted on website development.

Headline : Maintaining a record of daily data communication transactions, problems and remedial action taken, and installation activities, Updating and communicating with users about problem progress.

Skills : Monitoring Skills, MS Office, Multitasking.

Information Technology Officer Resume Template

  • Interacted with HQS VOC, Agency, and/or other IC agencies' VOC focal points (both domestic and foreign) to connect and/or troubleshoot VTC calls should issues arise.
  • Provided close support functions.
  • Utilized enterprise tools to include but not limited to ESMT to record and track IT issues.
  • Rebuilt workstations.
  • Installed local software.
  • Disconnected/reconnected/relocated workstations per requirement request.
  • Tracked, monitored, routed trouble tickets to the appropriate service provider(s) if required, and close trouble tickets in a timely manner. In addition, escalate issues as appropriate to the area team lead and/or government management.

Headline : Experience across various industries combined with deep technical knowledge, flexibility, and the ability to learn on the go makes me the ideal candidate when you need someone that can hit the ground running.

Skills : Customer Service, Monitoring Skills.

Information Technology Officer Resume Model

  • Provided A/V support as required.
  • Implemented Grandfather, father, son policy for tape rotation, & manage office-site tape storage.
  • Responsible for protecting personnel and resources which included the use of deadly force if necessary.
  • Customized T24 modules, User Menu, testing patches provided by Core Banking System Temenos T24 helpdesk & implementing those patches in the live area.
  • Monitored and customized in-house software (Intranet portal, Document Management System, Chat System) using programming languages; Java, PHP/MySQL, JavaScript, HTML, CSS.
  • Provided in-room support on Flag 3 & 4 SVTCs, VTCs, Crisis Management System (CMS) calls, JWICS calls, and high profile VIP VTC calls ensuring calls are connected without issue by conducting video and audio checks. 
  • Worked with the appropriate service provider(s) to resolve issues expeditiously.

Table of Contents

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IT Support Specialist Resume Template

Enhance your career prospects and pick up more ideas for your new resume with this carefully composed IT Support Specialist resume template. Download this resume example as it is or revise it in our simple yet powerful resume builder.

Milan Šaržík — Certified Professional Résumé Writer

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IT Support Specialist Resume Template (Full Text Version)

Sam dahlgren.

Highly motivated IT Support Specialist with a proven track record of delivering exceptional customer support, proficient in configuring and upgrading operating systems, and adept at managing antivirus software programs. Demonstrates keen attention to detail, exceptional communication abilities, expertise in various professional software applications, and a strong aptitude for collaboration within team environments.

Work experience

  • Provided expert support and advice to end-users on IT-related issues, utilizing extensive knowledge and experience.
  • Installed and maintained copiers and printers, configured and upgraded operating systems, and created domain user access accounts.
  • Implemented backups and configured wireless access points.
  • Recognized with the Customer Service Award twice for exceptional performance.
  • Conducted analysis and resolution of user-identified problems, diagnosed and troubleshooted hardware issues, and maintained all antivirus software programs.
  • Communicated effectively with clients via phone or email, ensuring exceptional customer experiences at all times.
  • Offered advice and technical expertise to colleagues on various technical issues.
  • Oversaw the purchasing of all computers for the organization.
  • Recognized by executives and honored as Employee of the Month.
  • Achieved top 10% ranking in Computer Science Programme
  • Participated in Engineering Society, Football Club, and Tennis Club.
  • Achieved Distinction upon graduation, attaining Grade 1 (equivalent to A/excellent) in all four subjects.

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Milan Šaržík — Certified Professional Résumé Writer

Milan Šaržík, CPRW

Milan’s work-life has been centered around job search for the past three years. He is a Certified Professional Résumé Writer (CPRW™) as well as an active member of the Professional Association of Résumé Writers & Careers Coaches (PARWCC™). Milan holds a record for creating the most career document samples for our help center – until today, he has written more than 500 resumes and cover letters for positions across various industries. On top of that, Milan has completed studies at multiple well-known institutions, including Harvard University, University of Glasgow, and Frankfurt School of Finance and Management.

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IT Officer Resume Samples

This page provides you with IT Officer resume samples to use to create your own resume with our easy-to-use resume builder . Below you'll find our how-to section that will guide you through each section of a IT Officer resume.

IT Officer Resume Sample and Template

Tips for writing your resume

To land the perfect job, you need the perfect resume. In today’s crowded job market, it is more important than ever to stand out among the competition. When you write your resume, it is vital that you get everything right, from the organization of the template to the details of your work experience. To make sure your resume is flawless, here are some tips for writing the best resume possible.

Let them know where to contact you

Your resume should begin with your contact information. It is very important that potential employers, having read your resume, know how to contact you! At the top of your resume, include your name, phone number, email address, and city.

Introduce yourself

A personal summary, though optional, is a great way to introduce yourself to an employer with your resume. This section is comprised of one or two paragraphs where you can feature your notable accomplishments and highlight your most valuable skills. Your summary should give employers a brief outline of your experience and capabilities and intrigue them to keep reading.

What do you do best?

Shorter than a work history section, in a skills section you can efficiently list your core competencies in a way that is direct and easy to read. Showcase the skills and abilities that you bring to the job, focussing on those which distinguish you from the competition. The more useful and unique your skills are, the more you will stand out to an employer.

Showcase your achievements

Display your work experience in reverse-chronological order, beginning with your most recent position at the top of the section. Describe for each job your title, responsibilities, and accomplishments, with a focus on performance and results rather than duties. Use action words like ‘developed, ‘produced’, and ‘delivered’ when describing your work history to create compelling and impactful descriptions of your experience. Highlighting quantifiable information, like performance metrics and revenue, is a great way to demonstrate your abilities.

What did you learn, and where did you learn it?

Your education section should include the name of any post-secondary schools you attended, the degrees you earned, and any academic distinctions you achieved that you deem worth featuring. If they are particularly relevant, you can also include major areas of study and important projects that you participated in. Like the work experience section, your education should be displayed in reverse-chronological order.

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It support officer resume.

  • Solutions - oriented IT professional with a proven track record of effective systems and support demonstrated through 15+ years’ experience in designing, developing, and maintaining network and software connectivity applications.
  • Broad technical knowledge and success in the design, installation, and maintenance of numerous LAN/WAN network environments. Example: MPLS/Wireless Access points.
  • Proficient in network installation and configuration, software and hardware upgrades and replacements, system administration, disaster recovery, and network security.
  • Extensive experience with microprocessors, component level electronic circuitry repair, robotics, air traffic control radar systems, office automation software, and communications equipment.
  • Skilled Video Teleconferencing (VTC) Tech. for Government and international Private sector
  • Strong background collaborating with customers and staff, providing training and ongoing support; outstanding communication and interpersonal abilities.
  • Skilled trainer and technical project leader; able to direct multiple tasks effectively and successfully recover customer sites from catastrophic failures.
  • Excellent Client desktop support, Lan Administration, project management and diagnostic skills; able to identify problems in initial stages and recommend effective resolutions.
  • Skilled VOIP and Voice systems Manager, Active Directory / DNS / DHCP Experience
  • Broad technical knowledge and success in the Training, installation, and maintenance of numerous Air Traffic Control Radars.

TECHNICAL SKILLS:

Platforms: Windows NT/ 2k3, 2k8, 2k12, Novell 4, Banyan Vines, AT&T UNIX/ATC Radar

Tools: SQL Server, Microsoft Exchange 5., Check Point Firewall, Elron Firewall, Cisco Pix Firewall, Cisco High Level Switches, Cisco Unified MeetingPlace, CallManager, Session Wall, Real Secure Intrusion Detection Systems, Platinum, Deltek Costpoint, and Navision Financial Software, PBX Systems, Cable Systems, Air Traffic Control Radar Technology, Advanced Digital Circuitry, Advanced DC/AC Circuitry, High-Power Transmitters, Satellites, iManage, Live Link document management tools. Remedy and Track-IT systems,3com VoIP, Citrix, Symantec Net Backup, CommVault, and Double Take, Security Tokens Entrust, Black Berry, Video Teleconferencing (VTC), Active Sync, Aruba/NetGear, Linksys Switches and Routers. Citrix Receiver, Entrapass, Active Sync

Languages: Java Script, ASP, Cold Fusion, VB Script, COBOL, SQL Talk, HTML, Intershop

PROFESSIONAL EXPERIENCE:

Confidential

IT Support Officer

  • Serving face to face, via email and over the phone, logging issues using the Microsoft Service
  • Manager system, troubleshooting and or escalating where appropriate for all Confidential core Business Systems.
  • Responsible for VPN access / Training and Security, implementing MS Lync, Updates Service Manager for reporting and Delegation of Duties
  • Solving issues on PCs and laptops hands on or remotely using remote software
  • Performing operations including defragmentation, virus scans, re-imaging PCs using System Center
  • Perform Active Directory / DNS / DHCP Server Manager duties
  • Configuration Manager, as well as resolving any general hardware or software issues such as installing of Antivirus with updating definitions on regular basis from the UK servers
  • Mapping Network drives, creating network sharing, resolving issues involving network printers, MFDs other network related issues
  • Setting up and activating new user accounts on BlackBerry devices and Smart Phones, and Active Directory
  • Design and troubleshooting of Audio Visual equipment, for Video Teleconferences, working closely with the International Conference Service team and remote sites
  • Utilized Cisco Jabber and other video tools to integrate remote desktop, iphone and Andriod users onto VTC meetings.
  • Initiates/Resolves/Escalate Trouble Tickets
  • Briefs and main IT Liaison for Confidential US, Presidents, Senior Vice Presidents and Vice Presidents
  • Account management for all fixed and mobile communications for all US Presidents, Vice Presidents Board members
  • Provide advice and guide IT Decisions in the US
  • Install, support and troubleshoot the Corporate IT standard desktop or laptop configuration
  • Install and configure PBX/base of Exchange/Internet WAN /Manage Voice Mail Systems. Configured PBX to VOIP
  • Perform LAN Administrator Duties for 700 users to include MS Exchange 2010/2012 Access
  • Repairing, configuring Polycomm Video Teleconferencing systems and allowing VTC Jabber connections
  • Configure Cisco Devices for Global Express/Global Position Satellite Communications
  • Managed MPLS between London England and Washington DC
  • Administration of new and existing users’ network and email accounts
  • Provide telephone support for users requiring remote access or Base of Exchange for PBX
  • Contract Management of computer and telecommunications systems
  • Maintain dialogue with suppliers and service providers
  • Performed Hands on and remote Client Desktop support
  • Systems Guide to International IT Team
  • Install and Configure Juniper EX 3200 and SRX 200 Flex Pic Concentrators (FPC) and physical Interface Card (PIC) for Media Interfaces.
  • Testing Juniper Power On Self test (POST) procedures
  • Setting Routers/Switches to Factory Default during system lockouts
  • Match Vlan between Juniper and Cisco Devices for Voip to Satellite Comms
  • Utilize F5 LTM Load Balancers for Citrix Server farms and Cisco AnyConnect services
  • Serves as project manager, requirements analyst and verifies and validates satisfaction of system software requirements on single or multiple systems and new development and maintenance
  • Performs some or all of the following duties depending on size and complexity of project or system
  • Performs project's scope management, time management, cost management, quality management, human resource management, communication management, risk management, procurement, and project integration management
  • Defines, tracks, and reports project information
  • Identifies problems and provides expert technical advice on new or improved information technology and procedures
  • Determines if established systems need improvement
  • Provides ongoing support, resolution of problems, and recovery of system malfunctions involving various hardware components and software failures
  • Develops system modification in response to user requirements
  • Develops proposals for a variety of highly specialized systems and enhancements to improve operational efficiency and meet future systems needs
  • Develops and maintains policies and procedures for system operations
  • Produces and maintains all system related management artifacts (e.g. SMP, SDP). Negotiates, established, coordinates and oversees the project deliverables
  • Coordinates with the stakeholders and the user community
  • Applies, as applicable, "use case" methodology
  • Leads requirements meetings and workshops
  • Identifies and documents functional, operational, and performance requirements
  • Resolves requirement conflicts/ambiguities
  • Produces and maintains all applicable requirement models and documentation
  • Verifies architectural design against customer requirements
  • Verifies defect corrections satisfy problem reports
  • Performed VMSphere /Vmware snap Shot configurations

Consultant/Team Lead / Manger/ Tech

  • Maintain the Naval Medical Center Operating Center (NOC) including responsibility for the connectivity of the Metro Area Network (MAN)
  • In charge of all back-up and restore procedures: Using Symantec NetBack Up, CommVault and Double take to ensure one hundred percent reliability of all medical records and all servers owned by the Bethesda Medical Center.
  • Install and monitor Network Servers and Network devices to work with DOD Common Access Cards/Active Directory
  • Insure WINS, DNS, DHCP are at optimum performance levels, and that IP’s are allocated to proper VLANS.
  • Customer service liaison between clients and US Navy personnel.
  • Maintain the Army Corp of Engineer Network Operating Center (NOC) including responsibility for the connectivity of the Metro Area Network (MAN)
  • Install and monitor AS5350 Network devices to work with DOD Common Access Cards/Active Directory. Install and maintain Radius Servers for US Army Corp Dial in users
  • Insure WINS, DNS, DHCP are at optimum performance levels. Perform LAN/MAN diagnostics
  • Maintain diagnostics hardware and software
  • Customer service liaison between clients and US Army personnel.

Network Engineer

  • Operate and maintain the Network Operating Center (NOC) including responsibility for the Headquarters LAN/MAN, premise routers, WINS, DNS, DHCP
  • Perform LAN/MAN diagnostics to determine network performance. Maintain diagnostics hardware and software
  • Perform Augmentation Duties for Exchange and Citrix Server Teams to include Server maintenance and configurations
  • Perform network troubleshooting on the Headquarters LAN
  • Maintain external network communications with other government agencies. Provide and maintain Internet connectivity for Coast Guard Headquarters
  • Provide and maintain network security for VoIP and network communications through internal and external connections. Operate, Configure, and Maintain Catalyst switches, routers, and VoIP systems
  • Daily Monitoring and maintenance of the US Coast Guard Head Quarters Network Operation Center (NOC) Member of Network Trouble Ticket Response Team. Support HSC(t-1)

Senior Network Engineer

  • Creates Windows 95 applications modules using WinInstall for Desktop Management Project, Printer projects, CD-ROM project, Host applications project
  • Novell to Windows NT 4.0 Data Migration POC responsible for researching, designing, and completing the migration of data from Novell 4.11 servers to Windows NT 4.0 File/Print Servers to Windows 2003 servers
  • POC for Network security services via Patch Management and system reporting. Implemented Firewall Policies by creating rules to match DOJ Policies
  • Monitored firewall logs daily for trends of suspicious activity and or network intrusion
  • Operated / configured VTC systems
  • Performed IP Port Scanning methods to insure integrity of services
  • Performed Firewall to Firewall VPN setup. Performed VPN windows client setups
  • Configure Secure Remote client for users at our satellite offices. Configure Clientless VPNs, to allow SSL tunnels to be authenticated for HTTP, Manage Dynamic VPN Addresses, by obtaining dynamic IP and participate in a VPN, Set up Firewall for Active Directory Authentication, Utilize Smart View Monitor for real time traffic monitoring
  • Utilize Smart View to Run History Reports
  • Use FW Monitor to do packet captures. Perform URL Filtering
  • Utilized Cisco Visual switch Manager though http to monitor switch on Cisco 2924-xl
  • Utilized Cisco Works to do SNMP polling and importing of data from HP OpenView to help Inventory Manager maintain an up to date database of Cisco devices
  • Utilized Change Audit Service to view configuration changes
  • Utilized Syslog Analyzer to help correct system problems.

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it support officer resume

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it support officer resume

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  2. IT Support Specialist Resume Samples

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  3. Resume Examples For It Support

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  4. It Support Specialist Resume

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  5. IT Support Specialist Resume Example & 3 Expert Tips

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  6. IT Technical Support Officer Resume Example With Content Sample

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COMMENTS

  1. IT Support Officer Resume Examples & Writing Guide 2024

    IT support officer work experience resume section example. Bravestorm Studios, Austin, Texas IT Support Officer 2017 - 2021. Provided excepcional technical support to clients. Identified and investigated network issues, maintained and upgraded hardware and software, and assisted in the server installation.

  2. IT Support Resume Examples (+ Help Desk & Technician)

    Here's how to choose the best IT support skills: Create a spreadsheet. In column #1, list all your IT support skills. In column #2, list the IT support skills from the job description. In column #3, add the skills in both lists. Those are the best resume keywords because you can prove them and the company wants them.

  3. It Support Officer Resume Sample

    It Support Officer Abacus Data Systems - Port Washington, NY. Installed software, modified and repaired hardware and resolved technical issues. Provided base level IT support to non-technical personnel within the business. Managed call flow and responded to technical support needs of customers. Provided on-call support for critical issues.

  4. 5 IT Support Resume Examples to Land Interviews in 2024

    Examples to Land Interviews in 2024. As an IT support professional, you're adept at juggling troubleshooting tasks, user training, software installations, and system migrations. When technical issues emerge, you're the one to solve them, keeping things running smoothly. Between preventing and troubleshooting tech issues, documenting ...

  5. IT Support Specialist Resume Sample & Writing Tips

    Here's an example of a strong resume summary for an IT support specialist: "Dedicated IT professional with 5+ years of experience providing IT support and maintenance. Managed 20+ cases daily for on-site and remote users. Familiar with ITSM and ITIL.". Now all you have to do is choose a professional resume template.

  6. IT Technical Support Officer Resume Example With Content Sample

    IT Technical Support Officer Resume Example With Content Sample. As an IT Technical Support Officer is accountable for the flawless running of computer systems and making sure that users get the utmost benefits from them. Individual tasks differ; it depends on the structure and size of the organization, but you will have to set up and configure ...

  7. 7 IT Support Resume Examples & Guide for 2024

    Experienced Help Desk Specialist resume example. Computer Technician. Incident Manager. IT Support Analyst. IT Technician. System Administrator. Many fell victim to the 2023 tech layoffs. Yet, current trends show cutbacks are slowing down. This means new job opportunities will start popping up.

  8. How to Create an IT Support Officer Resume (with Example)

    Below is an example of a resume created for an IT support officer role: Christopher Wright (08) 5550 7230 | [email protected] | Perth, Western Australia Professional Summary. Passionate and diligent IT support officer with eight years of experience managing computer systems and providing excellent support services.

  9. IT Support Technician CV Examples & Templates [2024]

    IT support technician CV example (text version) Lyn Mouse. San Diego, CA 92111. 555-555-555. [email protected]. Summary Statement. Motivated IT support technician seeks new position in dynamic, growth-oriented company focused on cultivating exceptional customer experience and a positive work environment.

  10. IT Support Resume: The 2023 Guide with 10+ Samples & Examples

    Given below are the three stages of resume writing that can help you create a tech resume in a step by step manner with a professional approach: Stage 1: Master IT Support Resume. Stage 2: First Draft of IT Support Resume. Stage 3: Final Draft of IT Support Resume. Master IT Support Resume.

  11. IT Technical Support Resume Samples

    The Guide To Resume Tailoring. Guide the recruiter to the conclusion that you are the best candidate for the it technical support job. It's actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

  12. 2024 IT Support Specialist Resume Example (+Guidance)

    Common Responsibilities Listed on IT Support Specialist Resumes: Troubleshoot and resolve hardware and software issues for end-users. Install and configure software applications and updates. Manage user accounts and permissions in Active Directory. Provide technical support for remote users via phone and email.

  13. IT Support Officer resume templates

    How you can get application-ready in three simple steps: 1. Download one of our free resume templates. 2. Tailor your resume with your skills, experience and contact details. 3. Review your resume before saving it as a PDF. Then you're ready to start applying with it! Download modern template.

  14. 7 Best IT Support Specialist Resume Examples for 2024

    123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]. IT Support Specialist with 9+ years of experience providing technical support to end- users in corporate and small business settings. Proven ability to troubleshoot and solve complex IT problems quickly and effectively.

  15. IT Support Technician Resume Examples & Samples for 2024

    IT Support Technicians assist computer users with setup, maintenance, troubleshooting, and problems they have with their computers. Example resumes for this position highlight such skills as identifying, isolating, and resolving information system-related problems; providing remote support to confirm access to accounts and sustainable ...

  16. IT Support Specialist Resume Examples for 2024

    EXPERIENCE. Resume Worded - Chicago, USA January 2021 - Present. Senior IT Support Specialist. Spearheaded the overhaul of IT support protocols, resulting in a 35% reduction in support ticket volume. Increased the first-time resolution rate by 20% through the implementation of a new in-house built troubleshooting tool.

  17. Technical Support Officer Resume Samples

    Technical Support Officer Resume. Objective : Over 4+ years of work experience in business development with a working knowledge of both Agile methodology and waterfall model, technical support, building client relationships, developing project plans and report generation, establish and maintain on-going client relationships with the various parties to anticipate and resolve potential problems.

  18. Information Technology Officer Resume Samples

    The job description and duties are listed on the Information Technology Officer Resume as - reviewing approving new information technology alternatives, evaluating data needs and security strategies, ... Provided personalized support to users at all levels of the organization including the Board, Legal, Claims Assessors, and the Service Center.

  19. IT Support Specialist Resume Template

    IT Support Specialist Resume Template. Enhance your career prospects and pick up more ideas for your new resume with this carefully composed IT Support Specialist resume template. Download this resume example as it is or revise it in our simple yet powerful resume builder. Rewrite Sample with AI. Written by Milan Šaržík, CPRW.

  20. Information Technology Support Officer Resume Sample

    Work History. Information Technology Support Officer, 07/2014 to 04/2015. St. Michael The Archangel High School - City, STATE. Provided base level IT support to non-technical personnel within the school. Modified and repaired hardware and resolved technical issues on Fujitsu laptops. Ensured proper installation of operating systems and ...

  21. How to Create an IT Support Resume: with Steps and Example

    Below is a step-by-step guide to creating a resume for IT support roles: 1. Conduct thorough research on the IT support role. Before creating a resume, it helps to research the role to determine which skills and experience the employer values. You can review the job description to ensure you include relevant skills and experience on your resume.

  22. IT Officer Resume Samples and Templates

    IT Officer Resume Samples. This page provides you with IT Officer resume samples to use to create your own resume with our easy-to-use resume builder. Below you'll find our how-to section that will guide you through each section of a IT Officer resume. USE THIS SAMPLE.

  23. IT Support Officer Resume

    It Support Officer Resume. SUMMARY: Solutions - oriented IT professional with a proven track record of effective systems and support demonstrated through 15+ years' experience in designing, developing, and maintaining network and software connectivity applications. Broad technical knowledge and success in the design, installation, and ...